Houston hotellia

Plussat: The whole experience was amazing. Best location for downtown night life. The staff was amazing and very accommodating to all my needs. The best experience I had in any hotel.

Miinukset: The room was a bit small.

Plussat: I enjoyed the amenities and proximity to places. Also courteous staff.

Miinukset: I enjoyed everything. Great hotel.

Plussat: location was very useful and the hotel was very clean

Miinukset: I left a pair of apple AirPods in the room and hadn't realised until the following day after checkout, I phoned the hotel and they checked with housekeeping but no sign. Disappointed they were not handed in as I know they were left in the room. Will avoid this hotel in future for that reason.

Plussat: I can not say enough nice things about this place. Staff is amazing, location is walking distance from most locations (including all sports arenas). Just an all around fun place to visit. Valet had my car ready within 5-7 minutes each time I needed it.

Miinukset: Would've liked to have an option for parking other than valet, but the service is excellent.

Plussat: The location was excellent. The staff was extremely efficient, courteous and attentive. The décor in the lobby was eye pleasing

Miinukset: Unfortunately, privacy in the lobby was not great. Other guests were distracting and loud with private phone calls. Some of the furniture in the lobby was not comfortable

Plussat: In the middle of downtown Houston. You can walk to almost anything in downtown from here.

Miinukset: The hotel was old and dirty. The room was very small. No refrigerator in the room. Was barely a 3 star hotel.

Plussat: Everything

Miinukset: I don't care for the bed. It wasn't that comfortable. The headboard didn't seem very sturdy. Simply rolling over in bed made it hit the wall seemingly loud

Plussat: Prime downtown location and the staff was super nice!

Miinukset: The rooms are very outdated

Plussat: Room

Miinukset: The furniture was old and outdated and the tv and wifi kept disconnecting or lapsing

Miinukset: Dirty room housekeeping did not come until after 4

Plussat: Its close to food/night life

Miinukset: It was disgusting. Mold all over vents, dirty towels and sheets, small and uncomfortable beds.

Plussat: How friendly and helpful the staff was.

Plussat: Good internet connection, clean and comfortable (despite a little small) room.

Miinukset: Valet parking return was rather slow, even if I warned well in advance of my departure.

Plussat: the room was clean and comfortable and provided a good base

Miinukset: the website indicated charges not entirely commensurate with the actual room cost. It is fair to say there is some degree of deception concerning the room rate and services offered and the final charge which was considerably (more than double) expected.

Plussat: The free internet service (and even printers) was very helpful. The gym was tiny but had basic equipment. The restaurant was pleasant.

Plussat: location to convention centre.

Miinukset:

Plussat: Hotelli on kodikas ja sijainti on erinomainen. Respan henkilökunta on erinonaisen mukava ja palveluhenkinen. Suurkiitokset heille!

Plussat: It exceeded my expectations. I was there solo and using it only as a sleeping base and it met all my needs and more.

Miinukset: The room I had may be a little small for use by more than one for an extended period of the day. The free Wi-Fi was a bit weak but the hotel quickly supplied a cable to overcome that problem.

Plussat: Close to the Conference Center. Good service.

Miinukset: Breakfast too simple and expensive.

Plussat: Room design and facilities, contemporay european style, location

Miinukset:

Plussat: Good location, nice room, and friendly staff.

Miinukset:

Plussat: Great location. The staff was also very helpful and hospitable.

Miinukset:

Miinukset: We didn't stay because the valet wasn't there..My husband is disabled and couldn't walk that far.They had no one to help with bags available.

Miinukset: The parking and both night stands weren't working

Plussat: The lady staff who tried to make up the situation sincerely, she provided me a free parking credit & a voucher for 2 drinks at Starbucks which was located inside the hotel. That compensate was not worth for my bad slept night and the money that I had paid

Miinukset: My mom,my son & I'd barely slept on that night due to the loud noise of the A/C.However,the worst thing was the marked fingerprints on the outside of the door and the closet.That was unacceptable when it's during pandemic of CoVid-19 and at a 4-star-hotel

Plussat: Everything!

Miinukset: Well, it was COVID-19 so our favorite restaurant onsite wasn't open! But it overall it was still good!

Miinukset: The room wasn’t properly clean sheets cover did not smell clean

Plussat: The location was great very clean

Miinukset: No everything was very nice I enjoyed my stay

Plussat: Nice views

Miinukset: Everything was perfect, covid brought safety closures

Miinukset: No valet, no room service, no restaurant in lobby open. Unless you take your parking ticket yo the front desk you’ll get charged almost double to self park. Rude front desk person.

Miinukset: The room is equipped w 2 glasses -made of glass, sitting under a paper caster/top. The coffee cups are paper cups, non of which are enclosed in sanitary wrappers. These items have to be handled by housekeepers hands. I was told there were no other options

Plussat: Perfect. Everything was amazing and we enjoyed our stay. Will be back soon.

Plussat: Check out

Miinukset: Horrible view of the the roof No amenities No in room dining or restaurant in hotel

Plussat: Very clean room. Staff was follow all CDC guidelines and cleaning after anyone would touch something.

Miinukset: I didn't like the fact that I had to pay $60 to self park my vehicle overnight! I don't remember ever paying $60 to Valet a vehicle!! A bit ridiculous I must say

Plussat: convenient

Miinukset: expensive and had to pay $18 for parking!

Plussat: Location to the Toyota center. Being within walking distance. We also loved the free shuttle, the drivers were both grate.

Miinukset: Needs more smoking rooms.

Plussat: Toyota Center was an easy walk accross the street; complimentary shuttle to restaurants in the downtown area

Miinukset: not as easy to check in if you were not using valet parking

Plussat: The pool

Miinukset: The customer service , lines were too long and my phone call was to the front desk was rarely answered

Plussat: Location

Miinukset: Add on charges!! Parking off site $30. Smell of marijuana in halls, partying on floor 27th we stayed! Charged twice on bill for parking

Plussat: The location was amazing! Pool is beautiful

Miinukset: Service from staff

Plussat: The pool and river are awesome!!

Miinukset: Customers service needs to improve ! No room service and self parking expensive !

Plussat: I love it

Miinukset: They was very nice I enjoyed it

Plussat: The environment was Beautiful and comfortable

Miinukset: That I had to pay $34 for parking

Miinukset: The property had very racists staff members, my parents received very poor service, definitely not worth the $700 I spent. Never going back again. And I am also never booking through a third party (booking.com) made it very complicated for check in.

Plussat: The views and the Lazy Pool

Miinukset: Your not paying for the room but more for its amenities.The room nice and comfortable yet dated for a 4/5 Star Hotel.Parking 30$ a day but the gate didn't responded to the key(very annoying). Every day I order the same drink and the price was differentð�

Plussat: I have to pay extra $20 dollar To stay thill 1:00 pm

Plussat: The lazy river even though it was closed when I checked in

Miinukset: The sectional couch was hard n not comfy

Plussat: The view, pool, room just everything

Miinukset: No

Plussat: Nothing

Miinukset: they weren’t helpful or accommodating- and all told I spent spend --$ for a 12 hour stay - I would never recommend this hotel

Plussat: Beautiful lobby, room and amenities

Miinukset: Nothing to mention

Plussat: Location and great room

Miinukset: Paying for parking it’s really expensive

Plussat: Great location, staff and hotel. Many thanks. It's one of my favorites.

Miinukset: no

Plussat: The staff was extremely friendly. They went above and beyond to make sure my stay was enjoyable even with the current COVID issues.

Miinukset: Furniture in room was a little dated and very dusty not dirty just looked like it was cleaned and not stayed in awhile. No fault of hotel but due to COVID a lot of amenities were missing. Price could have been dropped a little due to that.

Miinukset: Cheap thin toilet paper

Plussat: Charge for parking is to high!

Plussat: The room was spacious and very clean

Miinukset: There was nothing I didn’t like.

Plussat: Jennifer was very friendly and welcoming during our check in. The staff also surprised my wife and I for our anniversary with a complimentary dessert and champagne. We were very appreciative of the gift. And we enjoyed Michael at the bar between talking with us and providing us with exceptional service. We will definitely return. Thank you Royal Sonesta for the wonderful experience during our stay.

Miinukset: Nothing. Perfect stay.

Plussat: not overly crowded

Miinukset: overnight parking rate too high

Plussat: the helpful staff and friendly too

Miinukset: no

Plussat: Room. Cafe option instead of restaurant

Miinukset: Self parking was a nightmare. Key exit did not work the whole trip and it took anywhere from 2 - 5 minutes for someone to respond to open the gate

Plussat: Nothing really. Its old and needs to be updated.

Miinukset: Old needs to be remodeled. Electrical components falling out of wall sockets.

Plussat: This hotel was trendy and clean

Miinukset: Staff seemed uninterested and lazy. I had to call 3 times for a blanket. Pool was closed without any forewarning. Many people only booked for the pool experience. No breakfast. 27 dollar parking for one night.

Plussat: Everything

Miinukset: Nothing

Plussat: Excellent experience

Miinukset: I. Excellent experience

Plussat: Everything

Miinukset: No complaints

Plussat: Location & View, spacious room

Miinukset: Found a hair in the sheets when rolling back covers, look like old sperm spot on sofa, hole in picture over bed, tables dingy looking, ashes already on balcony.

Plussat: Very close to shops and restaurants

Miinukset: The staff was not friendly. The shuttle was not running which is one reason we chose this hotel. Plus they charged my card an extra $255 By mistake. I was refunded the $255 but it took a week.

Miinukset: Paying $25 for parking per night and the long hold on my deposit. Still haven’t received it

Plussat: Friendly and receptive staff

Miinukset: Hot water was too hot and we had to pay extra for parking. In addition, the lobby smelt like gas.

Plussat: Nice fancy hotel very clean

Miinukset: For the prices of the rooms the Rooms should come with microwave and refrigerators Those should not have to be rented and there should be Free parking. We had to pay for parking that did not have Parking lot/ garage security and someone’s vehicle was broken into

Plussat: The hotel was young and hip and the views were exceptional

Miinukset: Had to switch rooms. First room smelled of marijuana, the shower was broken, the toilet was broken and the phone didn't work. The entire first floor/lobby had a New Jersey, fist pump smell of cologne. Self park for $25/day is outrageous.

Plussat: The rooms are musty, The shower had no water pressure, the bed linens are no better that motel 8. The mattress itself was rock hard. The hotel looks pretty down stairs. For the rates they charge I expected much better. I'll never stay there again.

Miinukset: The rooms are musty, The shower had no water pressure, the bed linens are no better that motel 8. The mattress itself was rock hard. The hotel looks pretty down stairs. For the rates they charge I expected much better. I'll never stay there again.

Plussat: Showerrains pitch perfect helpful staff - ecclectik hip style The cow robe supercomfortable Views days and night

Miinukset: The hotel is aging, needs a remodel, at first glance not visible, until you spend a night or two in it. Still sparkles, but needs a polish and a shine.

Plussat: the service, location and view of Houston

Plussat: We met 2 famous people there.close to galleria.a lot of bang for your buck

Miinukset: Not enough bell men To bring our luggage down,but they were still very nice

Plussat: It's location is excelent, hotel staff is very friendly. Very nice decorated rooms.

Miinukset: Breakfast could have more and better options.

Plussat: location and friendly atmosphere - cheers type bar / restaurant, late check out no charge, free wifi

Miinukset: outdoor pool not in direct sunlight

Plussat: shekira was nice

Miinukset: restuarant food was terrible and the hostess was rude

Plussat: It was very comfortable and warming.

Miinukset: I did not like the only valet...

Plussat: The hotel facilities are quite good and location is excellent.

Miinukset: None

Plussat: View, location, decor

Miinukset: Pool, restaurant

Plussat:

Miinukset: i felt most of the hotel staff are new

Plussat: Good breakfast. Swift check inn/- out.

Miinukset: The concierge service didn't work as expected. Dinner reservation wasn't done, and no message was given.

Plussat: Very nice

Miinukset: Nothing

Plussat: It was a great hotel

Miinukset: Nothing

Plussat: The Houston Galleria Area location The safe to secure personal property The shower The nice young man that check us out the next day 6/21/20 The nice lady working the market where we bought water the day we arrived 6/20/20 These two were the best employees that we came in contact with...

Miinukset: My husband and I were celebrating our 5 Wedding Anniversary as we also considered this a mini honeymoon because we never had one. Thoroughly disappointed in the Hyatt brand. It was dingy& Dank horrible view even though I requested skyline view, I even upgraded my room hoping request wood be honored ..that request was ignored. It was horrendous like and over priced brothel, we did even get to enjoy the pool which one of the reasons we booked there, we lockEd ourselves in our substandard room until this next Morning got out as fast as we could. We understand certain things would be different do to COVID 19 but this was terrible. The sofa as stained and dirty... just a very dissapointing experience.

Plussat: Honestly there’s a lot to talk about this is the first time ever writing a bad review and i won’t go back to any hyatt hotels and will deactivate my membership with hyatt world. Spent 3 nights for total $1085 with 0 customer service. Ac was very bad and of course there is no housekeeping using the excuse of COVID-19 I don’t understand how they can’t clean your room and they can charge you $32+ tax per night for valet i guess the guy who drive your car 3-4 times a day wont spread corona virus but the housekeeper do ??!! Asking the girl she was working on the front disk to make a late check out and she immediately asked for $30 for each hour !! I was like what’s my benefits of being member world of hyatt she was like sorry that’s what i can do beside they’re not welcoming everytime go back and forth they just staring at you !! Hot water takes 10-15 minutes to get hot so you can get a shower there’s many many other things to talk about. take my advise don’t even think about this hotel

Miinukset: I didn’t like anything in this property like literally nothing

Plussat: The rooms were amazing. Very spacious and well decorated. And the bathrooms and showers were beyond what I would expect. I would definitely book again for this reason.

Miinukset: I had minimal interaction with the staff, but even then it came across that some of the staff is not trained to the level one would expect from a 4.5 star hotel. No one explained any of the new operating rules were. I had to find everything out myself.

Plussat: Even tho nothing was open I still had a good experience and felt very safe

Miinukset: Everything was closed

Plussat: Locational

Miinukset: 3 night stay and no cleaning service provided. Management staffed the front desk during corona virus and had very little service capabilities.

Plussat: Breakfast wasn’t available

Miinukset: The pool closing too early

Plussat: Friendliness !

Miinukset: Nothing

Plussat: Comfort quality staff location

Miinukset: Do to the Covid _ 19 no ice available and the valet parking charge not mentioned Cost was rather pricey

Plussat: The luxury shower and look of the lobby

Miinukset: The small & cheap mini fridge, no microwave, no heads up about parking when booking & only having valet, not getting valet parking but being charged for it, the staff was not very friendly it seemed forced, so many things did not meet up to expectations

Plussat: It was great

Miinukset: Na

Plussat: Liked the hotel just not enough towels and amenities for the stay due to the epidemic

Miinukset: Not enough Amenities

Plussat: I liked the ascetics of Aloft. Bailey is an amazing host!

Miinukset: I didn’t like that there is no free parking.

Plussat: Very dirty ,the worst I have ever stay at

Miinukset: The blind was like I am still outside no sheet given to me the room smells

Plussat: Everything was great and good location

Plussat: Horrible experience. Had extremely loud ppl next to us that yelled at each other in the hallway slamming doors. It was ridiculous barely got any rest!

Plussat: I liked that you can connect your phone to the tv and stream Netflix and other stuff. Not a lot of hotel TVs do that.

Miinukset: Having to pay for parking. I thought I'd be saving money on a fair priced room, but then I had to fork over 22 dollars for the parking alone. Didn't like that.

Plussat: The room was lovely, the location was in a very good area, close to a lot of stuff including the galleria. The room also had a great view.

Miinukset: When we checked in we was having problems with the room door. (it would OPEN WITHOUT key card) The maintenance man was able to solve the problem quickly.

Plussat: The staff was AWESOME!

Miinukset: They were in the middle of repair so no judgement but I can’t wait to return when the repairs are complete. Would’ve loved the pool, but I’ll be back!

Plussat: I loved everything about this hotel and will be booking again

Miinukset: No

Plussat: The location. It was nice location to the Galleria . Just imagine tell a guest he will not get room services despite that I will be staying for a long period

Miinukset: The hotel management use the lockdown as an opportunity and room services were not provided at all. Also, charging guest to park was insane. The pillows were smell very bad. I wonder how long they cleaning inside.

Plussat: It met expectations

Plussat: The location and the shower

Miinukset: Not being able to use the fitness center. I stayed in a Hampton last night and was able to use theirs. Have stayed in others that simply require an appointment to use the center so it’s not crowded.

Plussat: The rooftop restaurant was closed down due to Covid 19 which was a little bit of a bummer. The nice staff, clean rooms, great view made up for it. We really enjoyed our stay and will be staying here again. Btw the fruit cups in the coffee shop there are amazing :) I love sweet, fresh fruit!

Plussat: I liked that I could park right in front of the door. For a daily $27, though.

Miinukset: Didn't like the width of the parking spaces. Difficult to get from the car to the hotel without touching a pillar or your car (or both!) as the spaces are relatively narrow. Didn't like the fact that there was no housekeeping, not enough coffee for the number of days reserved, no microwave, not enough shower gel, not enough shampoo, not enough fresh towels etc., for the duration of the stay. I also didn't like that the restaurant was closed, that there was no breakfast available, that they wouldn't let a food delivery past the front desk, forcing their clients to come down to the reception to get their order.

Plussat: location

Miinukset: No restaurants open, no room service only a bagel shop with way overpriced food. LAME for a Hyatt Regency !!!

Plussat: Didn't eat breakfast

Miinukset: I loved everything

Plussat: I like everything about the hotel

Miinukset: Everything is better already

Plussat: Nothing it was a waste of value

Miinukset: Nobody knows anything. I have found hair in the bathroom. And then I changed the room. And it was also the same bad

Plussat: It was very well kept and quite was able to relax.

Miinukset: There was a wax stain on the carpet we were informed about it upon check in and we were offered another room but we decided to stay in the room we ordered because we did want a king size bed.

Plussat: cool architecture

Miinukset: tv guide didnt work

Plussat: I liked the location & the friendliness of the staff.

Miinukset: The corner rooms do not have the view you expect. Also, because the hotel was short staffed, I had to personally go downstairs to get fresh towels. That was very inconvenient.

Plussat: 2 queen beds I liked the room but there was no housekeeping for our duration there

Miinukset: Lack of housekeeping once you check in Few elevators functioning

Plussat: Location

Miinukset: I was not aware of no amenities, no room service, had to scoot home rooms upon arriving due to the room not being clean and the second rooms ac stopped working on the second night and was not repaired.

Plussat: Front desk woman superb . I was very impressed of the cleanliness of thiis hotel. There was sanitizer at pretty much every shared entry point (elevators entrances halls) Thank you for keeping us safe!

Plussat: Great location

Miinukset: Visit was during covid-19 so much of the hotel service's aren't available. None of which is posted. And they still charge for parking.

Plussat: Great was a nice property and quiet area

Plussat: Clean and comfortable with a very relaxed atmosphere.

Miinukset: No!

Miinukset: Cigarette butts in the balcony, no trash bags in the containers, water roachs

Miinukset: Bathroom needs an upgrade. Sheets were extremely thin and not only that but to my shock and disgust, I discovered underneath the blanket massive black and red spots. No microwave and the mini fridge barley fit anything in it & elevators had an odd odor.

Plussat: The hotel is in a good location. The facility is nice. The rooms were only basic.

Plussat: This is a great hotel the service was wonderful the room and view was even better. The pool was great and relaxing!

Miinukset: No I loved everything!!!

Plussat: The rooms were large and spacious but you could hear conversations from rooms

Miinukset: The front desk reservation agent. Very rude and not accommodating

Plussat: The hotel room was spacious, and the walkout balcony was a very nice touch. Very convenient to all the hotspots around town.

Miinukset: We had to clean our own rooms due to the outbreak but We weren’t informed at check in. So when we asked could the rooms be cleaned, that’s when we were told to just put the trash can in there he hallway. Not very helpful for extended stay.

Plussat: I was disappointed because my room smell like smoke I reported it to him they said they're going to accommodate me which is never happened I'm actually trying to book a room right now somewhere

Plussat: Didn't eat

Miinukset: Everything was good

Plussat: .location

Miinukset: room nasty not clean tub rusted

Plussat: The staff was really helpful and informative about places to go eat and hang out. and with directions.

Miinukset: Balcony was very small, and expected more for my money.

Miinukset: Roooms not as new as would be expected. TV was not modern and had problems with it. Valet parking was extremely expensive for parking my vehicle around the corner where I can see it when I exit the hotel

Miinukset: Cracks in ceiling and walls, TV remote didn’t work, no guide on TV, ice machines didn’t work.

Plussat: The view and it was clean.

Miinukset: Everything was great.

Plussat: I like the room.

Miinukset: Nothing was open bar,restaurant or pool. Room was still the same price.

Plussat: Nice room and the bed was comfortable.

Miinukset: They indicated that they had a pool but they did not allow people to use it. Other hotels are allowing this but not them.

Plussat: Clean, spacious and excellent value.

Miinukset: Parking could be closer.

Plussat: The hotel is beautiful. The staff was Wonderful, Nice, Comforting , Friendly and helpful. The room was clean . The bed comfortable . I was impressed at how many television channels thy offer!! I would definitely love to visit again .

Miinukset: When I booked this room I was expecting access to the amenities. I know it is a safety precaution but there was no ice in the ice machine. The free breakfast that was offered was canceled and the pool was closed, Upon arrival we were told just about everything they offered was not accessible due to COVID19 I completely understand but that should be explained during booking. I would have chosen a different place only because I had my child with me but the hotel was nice overall.

Miinukset: While I'm in the shower getting ready to checkout, housekeeping tries to barge into the room.

Plussat: They lied to me when I called Customer service thur booking. they told me one thing and told customer service another thing which I felt very upset about and they feel like I was liar when I know exactly what they told me I have never dealt with a hotel like this and I would like to let everyone know they should not go there.

Miinukset: Horrible nothing was open as seen and I tried calling the hotel after booking to get information and for 2 days straight they never answered.

Plussat: Rates are very attractive

Miinukset: Not their fault really but basic services missing due to COVID-19 issues

Plussat: Nothing

Miinukset: There was trash outside the hotel, the elevator and hallway were filthy and there was dried urine on the toilet seat. Also had to call front desk one night because there were people arguing and cursing in the hallway at 2 a.m. I will never book a Wyndham.

Plussat: I love the location. I book this hotel frequently for staycations as the rooms are usually great and comfy. Plenty great eats and the front desk is always a pleasure.

Miinukset: This stay was not up to par. There were numerous visible bruises on the doors. There was a stain on my comforter. The walls had visible dirt and the trim on the window was in very much need of repair and cleanup.

Plussat: Nothing

Miinukset: People where smoking cigarettes and marijuana on our floor. The hallways needed to be swept. Nothing was open to get a snack or eat.

Plussat: I loved the layout of the suite and all the items that were there for our use such as the robe and the kindness the front desk showed us with it bei g out anniversary and giving us access to the club level made out night that much sweeter

Miinukset: The fact that we could control out air it got pretty warm at one point

Plussat: Near the galleria

Miinukset: $29 a night for parking that wasn’t listed when booking. The shower and sinks didn’t drain. People smoking weed in the rooms and the smell seeping through the halls.

Plussat: The bed

Plussat: The room was nice. Was guaranteed a city view with booking and was on a low level floor.

Miinukset: The *girl* who checked me in was 1 star quality, basic. Not a 4 star agent, at all. Rude and unprofessional. Forced to pay $30 for parking??? Absolutely ridiculous

Plussat: Great location

Miinukset: Shower could have been better, needs updating

Plussat: Space

Miinukset: Bathtub is slippery because it doesn't have a mat. I fell from slipping in the tub and bruised my upper and lower left side. I filled out a report and now waiting to hear from corporate to determine solution.

Plussat: Staff was amazing as always! Awesome location. Enjoy the hot tub and workout room. It was Valentines Day and they gave the ladies a carnation. The bathroom area & closet space is perfect for a couple to use.

Miinukset: Rusty drain & hair on the floor in the bathroom.

Plussat: Nothing

Miinukset: Rooms were very dirty, no cleaning service, dirty elevators overall very horrible experience and due to this I won’t ever be returning to this hotel.

Plussat: The room was cozy and more than what I expected. Just a very happy place to stay.

Miinukset: I loved the room

Plussat: The location

Miinukset: Whole hotel smelled of a funny smell outdoorsy like hotel is very very dark strange people running up and down the hallways all night didn’t get any sleep then the bellhop hung up and there was never a manager for me to speak to nothing but problem

Plussat: I hated it. Rudest staff ever

Miinukset: Front staff was awful, rude, and ruined my stay

Plussat: Location was perfect over looked the galleria mall and was right across the street! Beds were comfortable

Miinukset: Only thing I didn’t like was the rooms had no microwave in them and they added on 100$ fee from my card when I arrived for deposit which wasn’t stated when booking

Plussat: location is close to shopping area

Miinukset: nothing

Plussat: Very clean, quiet rooms.

Plussat: Spacious rooms. Suite was nice.

Plussat: Good location, comfortable suite

Plussat: Room was nice, valet parking, guest services was awesome - very helpful. Free internet in lobby was conveniently accessed!

Miinukset: Price of breakfast at Restaurant was a little high.

Plussat: price and location

Miinukset:

Plussat: Bar Food and cookies!

Miinukset: Poor Lighting in rooms

Plussat: There was plenty of room in the suite.

Miinukset: It was just a little dark in the hallways. I like a little cherrier look.

Plussat: locatin

Miinukset:

Plussat: Only the position

Miinukset: Seriously, 250 dollars for a room in the airport?!? Without breakfast or any other service?!?

Plussat: Ease of access to airport.

Miinukset: Cost of food at the hotel was high.

Plussat: Staff is always great

Miinukset: Difficulty in directions from the terminal

Plussat: Great staff!

Miinukset: Lounge internet spotty. AC, stopped at night. TV quit

Plussat: The ease of getting to and from the luggage carousel to your room was fantastic! I loved watching the planes taxi from the window, while laying in the bed.

Miinukset: The only thing I would have liked was room service, not sure if that was not offered due to CONVID-19. I ordered take away from the restaurant, there could have been more variety on the menu.

Plussat: Location, location, location. Check-in staff were superb.

Plussat: Location

Miinukset: Needs more than one towel rack for 2 people

Plussat: Nice room. Clean , cool , quiet !

Miinukset: Drain in tub did not drain fast !!! Needs checking out!

Plussat: Convenience of location. Comfortable bed. Very clean

Miinukset: No fridge, microwave, coffeemaker, hand lotion

Miinukset: Waited 12 minutes for elevator

Plussat: Phone call 5.88 cents Unacceptable with up Phone system

Plussat: Tram to airport

Miinukset: Nope

Plussat: The location was nice and fancy

Plussat: The overall look and feel of the Hotel .... You feel like a rock star tycoon during your stay.

Plussat: Staff was excellent and very responsive. They learned my name and answered any question I had in a prompt and friendly way. I would definitely stay here again as well as recommend to friends and family.

Miinukset: Excellent stay - great breakfast and location. Staff were really friendly and welcoming Definitely recommend

Plussat: staff was amazing

Miinukset: room was too small for the price

Plussat: The location was fantastic for visiting the museum district.

Miinukset: The staff was not well organized and not attentive. The decor was disappointing after having stayed at the Dallas ZaZa.

Plussat: Good room service prices. Great view of Herman Park

Miinukset: Would have preferred a pullout couch in parlor

Plussat: The room and service was great!

Miinukset: A little dark

Plussat: My room was nice and I truly enjoyed the complementary coffee in the morning and the glass of champagne to greet you when you arrive at the hotel. The staff was extremely kind and helpful at all times

Miinukset: I didn't like the fact that the pool area appeared trashy while I was there. The pool was dirty and there were towels and trash blowing around the entire time.

Plussat: The people were great and they know what excellent customer service is all about. There was a skeleton crew but that’s to be expected with this bs we’ve been having to endure.

Miinukset: The air conditioning needs addressing. The room really never cooled off.

Plussat: Very comfortable room. Nice balcony. Great robes and towels.

Miinukset: Only a mini bar but had no refrigerator or microwave in the rooms for guests food.

Plussat: Great property. Gave us free upgrade to suite

Miinukset: Valet Parking $35.00 nightly but to be expected at urban hitels

Plussat: interesting art

Miinukset: breakfast was too expensive

Plussat: spatious room, interrior and friendly staff.

Miinukset: The wireless internet connection was not good, lost the signal most of the time. The food in the restaurant is overpriced unless you go on days that they have special deals.

Plussat: Friendly staff, very unique room, and most comfortable hotel bed I've ever stayed in.

Plussat: The interior design of the hotel and the rooms. I may be biased because i was a lucky customer and got a free upgrade to a suite that was so great. I didn't see the rest of the rooms but if they are a fraction of what the suite was, its great.

Miinukset: I was a little alarmed that upon my return from a day out, i came to my room at night and found all the pillows off my bed, sippers on the bed and candles lit. I know it was the staff making me feel comfortable so i would necessarily say it was a bad thing but i was scared when i walked in and saw candles lit and my room rearranged as i was not yet sure it was the hotel staff.

Plussat: The hotel was in a prime spot in Houston and close to everything! They had a shuttle that would take you to some great restaurants and other places that were in a 5 mile radius. We stayed with my two year old and the housekeeping staff and others were great.

Miinukset: The staff at the front desk could use a little customer service skills. They were a bit snooty when we checked in. There are items in the room in the cash bar that are strictly for adults. There was a special at the spa, buy one get one free, I booked a massage for my husband and I, which I confirmed was one of the services on the special, but there are no guidelines written down, and they failed to tell me that the special only applies to the same person so I got charged twice instead of getting it free. Not cool.

Plussat: They overcharged me and the snacks in the room isn’t complimentary they charge $5 for a box of Oreos

Miinukset: Staff were rude , argumentative, and lied to me.

Plussat: The room itself was very nice, the pillow and bed were suppper comfy. Loved the reception area!!! the lake was beautiful!!!!

Miinukset: I didn't like that the lighting in the room was dull... and for a 4 star hotel i expected to have complimentary breakfast considering the rate I was paying.

Plussat: Quiet and tastefully decorated, particularly in common areas. Parking was very convenient and free! Room service was efficient and very good.

Miinukset: It’s minor, but I think there should be a mini refrigerator in the room. There was space for one. Also, there were no glasses in the room except for cardboard coffee cups. No ice bucket.

Miinukset: The security guard gave me a hard time! I got out of my truck and he backed up and asked me are you staying here ? I said yes he proceeded again at this property! I said what black men aren't welcome here and I showed him my hotel key !

Plussat: Very friendly staff, including the gift shop and restaurants. Wonderful breakfast buffet in a beautiful, open-air dining atmosphere. Very well priced for quality and variety of food choices.

Plussat: very nice modern clean beautiful

Miinukset: Noisy room due to proximity to freeway. They probably have rooms that are quieter, but mine was on the second floor and near the freeway. No wifi (unless you pay extra), which is very odd, and a little annoying.

Plussat: The new upgrades in the hotel.

Miinukset: The full size bed in the room.

Plussat: The lobby

Plussat: Great ambience , clean and friendly staff

Miinukset: Entrance is not visible and getting to the main lobby is not well marked with directions and sign posts

Plussat: The hotel itself is just lovely. The lady in the coffee shop was delightful.

Miinukset: The ac was not the best & even though it's been renovated,our room seemed a little dated.The lampshade was trashed.Lighted magnifying mirror in the bathroom seemed like an odd feature-a vent would have been better.

Plussat: Everything was as described in the reviews

Miinukset: No free breakfast

Plussat: Everything was accommodating

Miinukset: There was some noise from the air conditioner

Plussat: I liked that the elevators had a maximum of 4 persons per cart

Miinukset: It is now in the hood. The parking lot was full of garbage and looked unsafe. I paid the valet extra to keep my truck up front under the portico or I was going to leave and find another place as there was no way I was leaving it out in the lot.

Plussat: Find my family and I like more of the galleria Houston galleria is the location and the friendly staff

Plussat: Location Location Location 😁

Miinukset: No

Plussat: The hotel was nice and it is luxurious. The hotel is attached to a nice shoppingmall.

Miinukset: There should be a breakfast area and the option to book the hotel with breakfast instead of the cafe that serves breakfast A la carte.

Plussat: Clean

Miinukset: The hotel shares parking lot with the mall so very hard to find a parking spot.

Plussat: Customer Service at the front desk

Miinukset: Everything was great!!! I will be back!

Plussat: Two king size beds in double room

Plussat: Hotel is in a great location and beautifully decorated, front desk staff is amazing

Miinukset: IHad a bad experience going to the gym staff under trained made believed I was not a guest notified security security came and handled it very Unprofessionally and I was offended

Miinukset: With covid19 going on, the room was not as clean as it should have been. Which made me very uneasy

Plussat: The bed was very excellent and cozy

Miinukset: Well the shower need to be updated. Pool area is very out dated. I do not wanna see the roof as a window view. Along with the ugly pool decor! This is not rated as a 5 star hotel! I give it 3

Plussat: Clean.

Miinukset: Everything was fine.

Plussat: We had access straight to the mall

Miinukset: N/A

Plussat: I liked that the hotel was connected to the Galleria Mall-the most outstanding "mall" I had ever visited!

Plussat: Location is excellent for shopping. Hotel staff is friendly and very kind.

Miinukset: Air conditioning in the room doesn't work well. I saw three guests who have breakfast complaining about dirty grass of orange juice, my case was lipstick mark on the glass.

Plussat: Location , excellent for shopping

Miinukset: Elevator . only 2 of 4 works and are very slow.

Plussat: Location

Miinukset: N/A

Plussat: Shower heads had good water pressure.

Miinukset: checking into this hotel takes way too long.

Plussat: It was great

Miinukset: Nothing it was that great

Plussat: Owen and Andrew were exceptional hosts. The staff was accommodating and extremely professional. Our room was lovely. Our entire stay was peaceful and fun!

Miinukset: No problems. Very pleased with everything from check-in to check-out!

Plussat: I enjoyed the tub

Miinukset: No microwave in $200 room, view was horrrible...

Plussat: Everything was wonderful, but the staff is what I liked best.

Plussat: Great customer service

Miinukset: Housekeeping walked in my room on me twice and I didn’t have access to a microwave because I didn’t have a suite

Plussat: Nothing.

Miinukset: Not worth the price.

Plussat: Nothing stood out to my liking.

Miinukset: No pool and outdated.

Plussat: It’s was very clean and comfy?

Miinukset: We didn’t get the bang for our buck, cause of the hotel facilities being closed due to the virus so our money went up in smoke

Plussat: Best customer service experience I've ever had at a hotel. We were stuck in Houston after a missed flight, and Hotel employee at the front desk made everything perfect for us. Almost worth missing the flight!

Plussat: What a beautiful hotel. All the staff members were friendly and accommodating.