Sansibar hotellia

Plussat: I liked the outlook and size of room. Bed was comfortable and decor was great. Staff made us feel welcome and really helped us enjoy our stay. Spa great and hairdresser too Breakfast and pool a great start to day.

Miinukset: Bathroom. Water didn’t drain in bowl. Shower Tap was too difficult to turn on or off.

Plussat: Breakfast was a fantastic spread! Many thanks to the general manager Nicholas for going out of his way to make us so comfortable. The staff was fabulous looking after us.

Plussat: Terrific hotel with wonderful pool, views, right on the beach, good food selection and quality, superb staff. A bit pricey for being right in stone town (and therefore not on the nicest beach), but a great place to stay for those who don't have time to get out to the further parts of the island

Plussat: It’s historical significance, architecture, cleanliness, upkeep, good air conditioning and comfortable bed. The room was spacious. The staff were responsive to our needs and recommended things to do in the areas and arranged for it.

Miinukset: Electricity outages were common during our stay but only lasted a minute at a time. Our room did not have hot water.

Plussat: Excellent location, great restaurant

Miinukset: No hand towel in the main bathroom, only tissues (difficult to wipe wet hands with)

Plussat: Location

Miinukset: We were promised a bottle of sparkling wine in our room on arrival as it was our honeymoon but this was not provided. No big deal. The service at the bar / restaurant was worst I have ever experienced in a 5 star hotel. 15 minutes between providing the menu and taking our drinks order. Red wine was being kept on ice so it was served ice cold. Our food took ages to arrive and when it did arrive it did not come with any of our side orders. They had forgotten. Side orders were provided 20 minutes after we finished our main meal. The restaurant was not busy. That evening we rang reception to ask about the sparkling wine and were told they would call us back. No response. We inquired on our way out to dinner and were met with a shrug of the shoulders. When we returned from dinner we asked again and they said they would send it to our room immediately. Unless we inquired again, the hotel staff would have continued to simply ignore us. 1 hour later and it still had not arrived to room. We had to call reception again. The next day we asked for some change at the bar as we only had large notes. We were told no. We asked at the reception and again were told no. This is meant to be a $500/night 5 star hotel but yet they could not handle such a simple request. We had a drink that night in the bar and ordered two glasses of red wine. 6 times the waiter returned to our table to confirm the order. Eventually he advised that the wine was not available so we ordered different wine. Again the red wine was served ice cold despite the hotels website boasting of their prestigious sommeliers. The robes in the room were torn and there was blood on the moaquito net around the bed. Despite all of the above, it is a beautiful hotel in an excellent location with spectacular views. Sadly the service is poor or maybe we simply weren't important enough guests as staff seemed to swarm to certain guests. It may be the most expensive hotel in stone town but definitely not the best.

Plussat: Thank you for the birthday surprise cake. It was much appreciated.

Miinukset: Bed making needs improvement. There needs to be two sheets (linen) a fitted and flat sheet

Plussat: Amazing location, highly recommended if staying in stone town.

Plussat: The staff were very good and took a lot of time to get to know us and make us feel comfortable, especially our 8 year old granddaughter. The room was very well appointed (junior suite) with loads of storage space. The food was a nice mix of local and international style and fairly priced. Fabulous sunsets over the sea from our balcony.

Miinukset: TV remote and bathroom scales needed batteries and obviously hadn’t been checked before new guests arrived. TV choice very limited. Small problem with lighting that wouldn’t switch off too, though this was rectified when reported. So just a few small niggly things that shouldn’t really happen at the price level.

Miinukset: The price is high for the rooms

Plussat: The hotel is beautiful. We had an ocean view and kept the door open all night and it was simply stunning. We woke to the local women doing bootcamp on the beach in their hijabs and it was delightful. The management were exceptional and introduced themselves individually to us in case we needed anything. When we wanted to send some of our belongings back to Australia they were so helpful. We loved the pool area and after 2 weeks on safari, we adored this hotel. It gave us the refreshment we needed to travel on to Egypt.

Miinukset: The bar staff were so slow! Over an hour to get a Margherita at the pool is ridiculous and beers always arrived warm. However a local from Dar gave us a great tip - ask for an ice bucket with your beer and all will be fine.

Plussat: This is such a beautiful venue with a unique local flair, super friendly & accommodating staff and great food as well. Rooms are very spacious, comfortable & clean, everything you could ask for. As for Danielle, the new hotel manager, she is such a sweetheart and has quite the life story. Don’t even think about it, you’ve found the perfect place!

Plussat: Interesting location, large room, helpful staff.

Miinukset: AC master control was centralized and turned off during the day making staying in the room extremely uncomfortable, even between breakfast and check-out at 11AM.

Plussat: The staff is absolutely lovely and caters to your every wish. The place is absolutely clean and well furnished, so you can relax and enjoy your stay.

Plussat: The hotel was a wonderful gem nestled amongst the streets of stone town. Walking distance from the ferry we arrived early and could drop our bags and get information on the city from the really helpful staff. The room was beautifully furnished. Breakfast was plentiful with a wonderful addition of coffee and tea in brought to our room in the morning. We had a fabulous stay.

Miinukset: Nothing! We had a great stay.

Plussat: loved this authentic boutique hotel in the heart of old Zanzibar stone town

Plussat: Welcoming and friendly staff. Very attractive room in a very nice house. Easy walking distance to all places of interest.

Miinukset: On-site parking chaotic. Not actually a hotel car park, only a couple of spaces. Had to move the car a few hours later. Worried it would be blocked in. No alcohol policy. This was not mentioned in the description but has been in place eight months. Were told we could bring own then this was contradicted. Told no wine glasses despite picture clearly showing this in details. Would not have booked if we knew about these issues. Description needs updating.

Plussat: The place in downtown Stontown and the decoration of the hotel (old house).

Miinukset: My room was just down the kitchen and i could hear the noise of the fridge or the AC engine and people walking. The window insulation are not good also (old one). There was no decoration in the bathroom all the stuff were on a chair.

Plussat: Much more than we expected! Wonderful architecture, tradicional and modern at the same time. Best location in Stone Town and a delicious breakfast. Staff extremely friendly!

Plussat: Everything

Miinukset: Nothing

Miinukset: They declare the hotel has a private parking, but there is no parking. I had booked this hotel just for this reason, since I had to go to the airport at 3.30 am. They make you park in a narrow dusty street near the hotel (if you find a place), where the cars are parked one behind the other, with the risk that you cannot exit if you need.

Plussat: It’s a beautiful old colonial house turned boutique hotel. If you like your hotels to have character and history, Kisiwa House is ideal. It’s beautifully charming and it’s located in the centre of stone town.

Plussat: The rooms are very clean, roomie, the staff were very welcoming and nice. The breakfast was great! Just near Kenyata road where you can buy things. Near the clothes market and beach

Miinukset: Without elevator and the hotel has high stairs

Plussat: Great, beautiful building and friendly service. Good location.

Plussat: A nice heritage hotel in the center of stone town and just minutes away from the waterfront area. Rooms are spacious, air conditioned and have a large bathroom. Staff is great, especially the ones working at the restaurant are very accomodating.

Miinukset: Only downside is that the building smells sometimes of mold and the toilet in the restaurant area had a strong sewage odor.

Plussat: Location of the hotel, roof terrace

Miinukset: additional charges on credit card to pay transportation

Plussat: Very accommodating with an early check in. Room was great and staff very friendly.

Miinukset: Breakfast and breakfast service wasn’t that great.

Plussat: Good location and great historical decor. Friendly staff. Nice pool.

Miinukset: Had to wait a long time for hot water, and then it was impossible to balance with the cold to get the right temperature. The air conditioner started to leak. One of the two balcony doors did not have curtains. Breakfast was not up to expectations at all - much of the food was not topped up when it was empty.

Plussat: This place was amazing. Everything was perfect. Massive/spacious rooms with a beautiful Moroccan vibe decor. Comfortable beds and good bathroom. Breakfast also had a great selection with perfect view of the ocean. Good location. We also got early check in which was great after a flight. Even the pool was amazing.

Miinukset: Nothing!

Plussat: Location and the livingstone room. The pool.

Plussat: Staff, location and very clean rooms

Plussat: great location. Breakfast on the veranda watching the bustle of traditional Dhows & cargo ships start their day.

Miinukset: Elevator was temperamental.

Plussat: The staff were very friendly and helpful. Breakfast was plentiful with many options and the view and location was perfect!

Plussat: Hienosti vanhasta arabialaistyylisesta rakennuksesta tehty hotelli, yksityiskohdat vanhaa kunnioittaen. Pittoreski tunnelma, suosittelen. Sijainti melkein satamassa, ei tarvitse taksia jos tulee lautalla Darista.

Miinukset: WiFin kirjautuminen ei onnistunut kaikilla puhelimilla. Ongelma ei ollut ilmeisesti uniikki, koska respan nuoret miehet tiesivat heti neuvoa tavan kiertaa se jakamalla yhteys bluetoothin yli toisesta laitteesta jolla kirjautuminen onnistui. Muuten kaikki toimi kuten pitaakin.

Plussat: We liked in particular: - The historical character of Mizingani Hotel - it feels a little bit like travelling into past - The Service was outstanding, everyone was extremely nice and helpful - we werealso allowed to stay at the hotel the whole day after check-out because our flight was in the evening - The Junior Lounge is very spacious - The location is great, nice sea view and only 2min away from Forodhani Gardens

Miinukset: Some parts of the hotel must be renovated sooner or later.

Plussat: Upeasti vanhaa kunnioittaen hotelliksi muutettu vanha (ilmeisesti jonkun varakkaan kauppiassuvun) talo aivan sataman vieressä. Jos tulet Dar es Salaamista Kilimanjaro lautalla, tämä on vain sadan metrin päässä terminaalista. Hotellissa avulias ja ystävällinen henkilökunta, hyvä aamiainen ja kaikki turistipyydykset kivenheiton päässä, samalla kun huoneet ja allasalue ovat erittäin rauhallisia.

Miinukset: Hotellin WiFiin ei pystynyt kirjautumaan kaikilla puhelimilla (vaikka kaikki olivat uudehkoja Androideja). Ongelma ei ilmeisesti ollut aivan uusi, sillä respan nuoret miehet osasivat neuvoa kiertämään ongelman jakamalla WiFi puhelimesta toiseen bluetoothilla. Ongelma pitäisi kuitenkin korjata eikä kiertää.

Plussat: Amazingly friendly and helpful staff. Great ambience -- the place has atmosphere to spare. Views, either of the seafront or of the medina behind. Awesome breakfast, with a range of hot dishes and local pastries, as well as omelettes on demand. Location: especially for the evening, you almost can't get better than this. Next door to the Dhow Country Music Academy, across the street from Mercury's Bar and a short walk from the night market. Unlike within the medina, taxis can drive you all the way to the front door.

Miinukset: The mattress in the basic room was a bit thin; you could feel the board underneath. Also, the lighting was a bit dim, so it was hard to read at night. (I stayed a second time in one of the presidential suites, which actually didn't cost that much more, and the mattress and lighting were vastly better.) Cleaning staff can be rather boisterous and noisy. They could use a few more of the comfortable reclining chairs in the pool area. On my first stay, there were only two, which an older couple basically claimed for the entire day. On my second stay, there were 4 chairs, which was better. (There are tons of other chairs and couches, but these are stiff-backed, ramrod-straight and upholstered, so you don't really feel comfortable sitting in them in a wet swimsuit.)

Plussat: The style! Also great location from the ferry

Miinukset: Nothing!