Sheraton Kuwait, a Luxury Collection Hotel, Kuwait City

Old is gold

The rooms are luxurious, spacious and bright. The personnel is extremely courteous. One can feel how well processes work at this hotel too. I asked for a complimentary shared transfer but then missed my connection. I emailed the property my new flight details and they advised their team at the airport so that when I arrived in the middle of the night, I was given a complimentary individual transfer instead. Before arriving to the hotel, the driver called the reception so that when I came, I was just simply given the key and was advised that I was upgraded to a junior suite - a wonderful touch given how late I came. The staff at the restaurant, Concierge, and reception are all extremely attentive and courteous. Overall, a fantastic experience. The very definition of 5-star hospitality.

Every aspect of the hotel, especially the service levels are superlative and the staff are always welcoming.

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Every thing It’s perfect

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