Fairmont Le Manoir Richelieu

Breakfast was OK but expensive. Location we knew what to expect.

The reception was poor. The dining facility not to our expectation. We were unable tof ix the charges for a double reservation the same day. We have not receive any justification yet, from the Manoir nor the booking service. Very disappointing

I will start by saying that location, views and grounds are beautiful, but my praise unfortunately stops there. Things started going wrong from the moment we arrived,as we struggled to find a spot in the parking lot, which is shared with patrons of the casino, thereby leaving us with no other choice but to use the valet service. I question why the parking lot is not divided so that hotel paying guests are not competing with casino goers for parking spaces.

We were told upon checking in at 5:15 pm that if we had not already made a restaurant reservation, the next service in the main restaurant was at 9:30pm. We were quite frankly astonished, and questioned why we had not been warned when booking our rooms to make our restaurant reservation well in advance. We were also surprised to find out that considering the size of the hotel, the only other option available to us were to eat at the lobby bar where we could getting “finger food” or to go to the casino restaurant. It never has it happen that we were required to make a restaurant reservation before actually arriving at the hotel.

Lovely hotel with all the amenities, a good thing because there is little else in the area.

The only free parking (included in the daily $25 resort fee) usually is up a steep hill (around 120 steps) because other lots filled with casino patrons. Alternative is $29/day valet parking. Food and drinks VERY expensive and not worth the price.