Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
Clean, Very accommodating, courteous staff and comfortable amenities we were very pleased and would highly recommend
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
I really loved the room and the hotel! Almost nothing to complain. Pools were really nice. Plenty of shops if you want to do shopping. Really big and comfortable bed. 3 televisions in the room. Automatic curtains. I recommend this hotel to everyone! It would have been nice if there would have been a hairdryer in the room. Every cheap motel has hairdryers, so why this 4-star hotel does not?
Hotelli kovin ruuhkainen, välimatkat pitkiä. Henkilökunnan palvelualttius ei vastannut 5 tähteä.
Mahtava paikka, hienosti suunniteltu ja sisustettu!! Loistelias ymparisto. Ilmastointi hyva, paljon kaikkea tehtavaa. Kokemus mahtava.
Suuret huoneet, hyvä sijainti, perus Amerikkalainen yliystävällinen, mutta tyhmänpuoleinen henkilökunta.
Location is great. Staff was friendly. Price was good. Only thing I didn't like was that there was no soap. I don't Use body wash
The price of the rooms were about $75 with resort fee. The Internet service did not work.
Location is great. Self-check in system was very cool. able to skip long check in line We had a non-smoking room, but there was smoking smell around the entire floor. It was bearable though
The location was great, staff was overall friendly. To start this place is truly a maze. Waiting for the elevator was a nightmare. I feel like I spent most of my time waiting on one. I got so sick of waiting I took 20 flights of stairs down to the casino. Saturday morning between 7-8 am I woke up to a fire alarm in the hotel. Can I just say this hotel was more stressful than I imagined. I was really disappointed. I have added this hotel to my do not stay list.
great location! lots of fun things to do right around the hotel. great pool! the nook and nook express is seriously the best little restaurant ever! when checking in we were told that our booking for a non-smoking room with two double beds was a "request" and because of that, we were bumped to a smoking king room. this was at 1:00am after having stood in line for 45 mins (the self check in kiosks are a joke). we accepted our fate and couldn't argue with the front desk woman as we didn't have a copy of our hotel booking itinerary on hand. she did hold a room for us for the following day but the bad impression had already been made. after checking the booking itinerary there was nowhere on it stating that our room type was just a request and this is why i am so irritated by the whole situation. what's the point of booking of the room you want if they just decide to change for you themselves??
This is a great budget hotel to stay in, the rooms were very clean and modern plus the beds were comfortable. Wonderful staff and location. I would recommend staying here Sunday through Thursday, Friday night was really crowded. This was expected for the price, the pool was small but fun, unsavory groups of frat boys walking around partying in the hallways, and very crowded elevators so crowded you had to wait awhile to get on.
The price didn't match the room, I figured the room would have been small with no amenities but it was the exact opposite. The room was large for just one person and came with refrigerator and microwave and I had a great view of the pool. It was also fairly quiet on the floor. Nothing to dislike at this time.
The staff, room, location, restaurants The elevators. ALL ELEVATOR banks are extremely slow and overcrowded. In some cases 20-30 minute wait to get to your room (or down to the lobby)!
the hotel was a great spot to have a classic las vegas feel without paying the las vegas prices. you can enjoy nice rooms, casino, and a pool all included. the rooms were a bit small and the elevators took forever to come when called. the hotel is not a premier hotel but on a budget it is worth a try.
Room was excellent
Price for stay Wi-Fi is limited to a certain number of devices in rooms. Not a good selling point when most people travel with multiple devices.
The hotel overall was great, staff was friendly and helpful. The pool was very very small for the size of the hotel and the hotel bathroom didn't have a fan for showering.
The location is great, close to Wynn, Venetian, Mirage. The Suite was large. $5 tables during the day for fun. TI is a cheaper alternative tot he Wynn and Venetian and lets you stay in the same area and go back and forth walking to the nicer properties. The property and our suite were pretty dated. Our suite was large, but the furniture was old and worn out. The room was really dim at night, not enough lighting and it smelled like smoke even though it is a non smoking room. The hotel does not offer any kind of pressing service, they only have dry cleaning that they send out. My clothes were already clean, just wrinkled from my suitcase. Paying for cleaning them again and waiting one full day to get them back sucked. They charged a pretty hefty "Resort Fee" but I have no idea where the resort is. All I saw after being there for a week was my room and the Casino. I never went to the pool. I was disappointed they stopped doing the pirate show in front. Also, the restaurant choices suck. Who wants to eat at Senor Frogs when there are so many top chef places next door at Venetian or Mirage? Overall, TI feels like more of a downtown property than one on the strip. If you get it cheap, it's OK.
The gym and spa were very good. The hotel staff was pleasant. The food was good. Pushy aggressive sales people at Perfume 11 caused an overall negative response. I have already told five people to avoid this shop.
Central location, bathrooms were really nice, everything you need/could need is in one building.
Location was great! Right in the middle of the strip. We were also able to leave luggage at the front, secured, before we were able to check into the room so we could go enjoy the strip! Not the cleanest hotel I have been to. Mold on the ceiling, bathroom counter wasn't cleaned very well, old dried pink/red liquid on the wall.
Convenient location Resort fees are a scam to extract money with little/no value. For the cost, the Health Club needs to be open 24/7 and have more equipment.
Everything was great! The wait to check in was a bit slow but other than that.... my favorite place to stay! Like I said the wait to check in on Saturday was slow an there wasn't even a long line! If clerk would of just made eye contact an said just one moment that would of been nice! But once being helped she was very friendly
I couldn't get a refund after I did not go on my trip due to illness
Nothing... HOTEL .COM IS ALL LOT BETTER TO BOOK FOR ROOMS. They will not give REFUNDS.
The location and low room rates are two of the best things about TI. The pool is nice enough. The rooms are mediocre but cheap. The smoking is overwhelming in places like the casino and pool
I liked that it was central. The room was clean and fairly quiet. What it lacked was coffee maker or kettle. Your forced to buy a coffee maker across the street at Walgreens or spend 20 bucks a day on Starbucks. Very smokey environment could not spend much time in the casino. Very tight machines so don't plan on gambling here. Vegas is not a good choice for Canadians right now and I would avoid it. Totally overpriced.
Location was great. Smokey smell everywhere, looks old, bathroom has lots of mildew/mold, very crowded and AC was too noisy.
Don't like nothing about the hotel. Everything looks old and broke down. Needs to be updated ASAP I didn't like the way they try to draw a map for customers to their rooms which is confusing. Don't like the way the rooms are out dated. Looks like a motel 6 but worst.
Convenient Can't have a hot coffee in the morning because no hot water available.
30 a night. Had to stay in manor across street.
Staff was courteous Location undesirable Room extremely far from the check in counter
Room was nice. Rooms have no refrigerators or microwave or coffee pots. Parking was always a drag to find, tv didn't work and no one came to fix it. Everything was so expensive even water cost way to much.
This is the second visit. Back in the first time, I think it was good place compare with other cheap motels,there is no refriger though. Poor water pressure and cleanliness. I found a nail tip colored with red polisher... They shoul be more careful with the house keeping.
The low room rates advertised were for cheap motel rooms a long walk from everything else. Having to upgrade to get a decent rpoom convenient to everything.
The rooms the shops The tables and the play not many people
Room was fair Building was dirty and a bit sketchy.
The front desk at check in was accommodating. The beds are comfortable. It was nice to have food options within and nearby the hotel. The sink in our room was clogged/blocked so the water took awhile to go down. The shuttle to the airport was cash only and only shuttle. Should be shuttles to the strip.
Reception staff always need yo refer to manager and didnt know how to handle things. Although i had a late checkout they keep me waiting for over 30min at reception to find out how it works.
The staff was incredible after initial checkin we got married and we always wanted to stay here. From the staff helping us get a fridge for our top tier of our cake, to the staff trying to fix the dilemma of it not fitting to the celebration of our new future as mr and Mrs our entire stay was so memorable and we can't wait to go back and stay there again. Thank you so much again to Ernesto Rebecca g and Enrique ohhh and Mariah look for them when you go to the Cosmo they'll do Right by you! I didn't like checkin it's a bit slow and enough desks staff were not available considering it was a holiday weekend it should been over staffed. The most upsetting upon arrival was the gentleman Dave who checked us in, he wanted to rush us out as well as upsell me without really trying and while I stood in line watched him look over at the line pretend to do busy work and after 20 mins of watching finally have him call us over to start the check in process. He didn't even say congratulations or ask if it was our first time where we were from let's just say he forgot all his customer service skills or was filling in cause it was not pleasant. Besides the initial start to our wedding weekend the middle and ending was vindicated and amazing.
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
The hotel had everything good food, clubs, shopping.
Nothing I never booked the hotel!!!' I never booked with Kayak..it's a mistake!!!
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
Check in Receptionist was quick and very helpful with where things were in the hotel. Room was comfortable and the views of the fountain were great.
It is a first class Hotel with excellent accommodations and friendly staff. Limited and costly food to choose from.
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
I liked the service quality. Room was comfortable and clean, people were nice and helpful (customers and stuff). It was very easy to ask help from stuff because they were very nice, helpful and open. Thank's!
Kaikki tarvittava löytyi hotellista, mahtava paikka!
They had my booking dates incorrect. I was scheduled to stay there from june 15-20th. When i got there they told me i had booked it for july. I was able to find the itenerary and show them to correct dates. I also paid 200.00 for what they said was a deposit, and would get back as long as there was no damage to the room. But when i checked out. They said it was hotel fees and i would not get the money back. Very misleading
Room was large with a comfortable bed. Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
Ok room and facilities Hidden resort fee charged to every customer
Hidden resort fees they tacked onto a prepaid stay. Added $180 to a stay that i purchased online. Rip off.
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
Restaurants, roller coaster, nice shower. Noisy despite being on 30th floor, unhealthy air, pay for parking, crowed pool, no frig.
Well taken care of. Excellent bar tender -- Tina. Clean rooms. Nice pool. Food at the restaurants, anything from the stores, drinks at the pool were all way over priced. Considering the money they're making from the gambling and shows, everything was easy over priced. Allthough, I think the strip had gotten very expensive. It's not the old Vegas...
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
The rooms are some of the best in Las Vegas. The motorized drapes, light controls, etc are over the top. Beds are very comfortable. Food in restaurant was top quality. Check in process is one of the WORST in Vegas. I am not sure if its their infrastructure, software or process but I waited in line for over an hour. What I also observed is the clerks have a book with pictures of the rooms and it seems like they are trying to up sell larger rooms. When you are dealing with a lot of foreign guests with a language barrier, this process takes significant time. Literally, some guests were at the desk for more than 15 minutes for check in process. I like hospitality but having long conversations explaining everything about the hotel and Las Vegas in general need to take place at the concierge. Not sure if I will subject myself to this again. Beverage service in Casino very very very poor. Had 8 in our group at Black Jack table and could not get service. When I tried to go to the bar and BUY drinks, they would only sell one drink per person standing there at the bar. Dumbest thing I ever heard. After remembering this, I am sure I will NOT subject myself to this again. No more Wynn for me.
Loved the outside coming in. Lovely decor and rooms modern and spacious. Bed super comfortable. Loved the waterfalls and teppanyaki restaurant. Great customer service. Smoke!
Went to vegas didn't have a room went to a casino to get a room pretty expensive so I looked online and found the wynn at a good price. First time staying there ot was very nice inside and out. rooms are great would like to stay there again. Thanks Maybe just getting asked for the card every time went back to the room although I can understand why o well
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
The rooms are REALLY nice and clean. Even if your a guest of the hotel you pay $18 Valet. The parking valet is too busy and takes so long to park and pick up your car.
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
The Wynn is always the best.
From the second you enter the building you realize that it's a 5 star hotel and casino. There are multiple pools and the rooms are very nice and spacious. The gambling floor is ample as well as the shopping and food options. I'm not sure I could ask for anything more. I highly recommend!!
Room layout was smart and fit my needs
We loved that the hotel did not have a casino. It was a nice break from the lights, noise, and smoke you experience at other hotels and resorts. Walking to nearby attractions like the Aria, Cosmo, and shops were easy too.
Room Too much dust to clean in the room
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
Clean new Lower key Close to cosmo Pool just ok
The location, actual room, amenities were great. Glad that they had a bar on the property My room had a defective closet light, it was hard to see inside
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
Liked the fact that I did not walk into a casino each morning. If you wanted to gamble then it was just steps away at the Bellagio or Avia
Everything from the front desk employees , cleanliness, & modern look. N/a
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
Beautiful and fabulous casino was luxurious and over-the-top with marble and statues and the pools were awesome. I will absolutely return again.
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
Loved our room asst
Spring for the Petite Suite, well worth it!
The tv in our room did not work and nobody came to fix it.
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
How clean and fancy everything was That I only stayed one night
Mielenkiintoinen valinta Egyptin kulttuurista kiinnostuneille, miellyttävästi sisustettu, suuri ja siisti huone. Vaikka huone oli siisti, kalusteet yms. olivat osittain kuluneita. Edulliseen hintaan tuli paikan päällä yllättäviä lisäkuluja.
It was close to the strip.
Valet-palvelu toimi erinomaisesti, samoin sisäänkirjautuminen ja myös uloskirjautuminen oli tehty mahdollisimman helpoiksi, uima-allasosasto oli myös erinomainen. Ulkopuoliset show-esittelijät olivat liian tyrkyttäviä, olisi ollut parempi ilman heitä.
tilava ja lähellä keskustaa hotellin tunnistaa jo kaukaa?kävely matkan päässä kaikki keskustan ostos paikat. ei ollut
Mauttoman kaupungin keskellä on sentään tämä hyvällä maulla toteutettu hotelli. Koska Trumpissa ei ole kasinoa (tai varsinkin pottikoneita), vaikuttaa asiakaskunta miellyttävältä ja paikassa on omaa tyylikkyyttään verrattuna Stripin muuhun tarjontaan. Tilavat huoneet ja laadukkaat palvelut.
Hotelli oli tasokas ja palvelu oli erinomaista. Hotellissa oli erittäin rauhallinen ja mukava ilmapiiri verrattuna muutamaan muuhun Las Vegasin hotelliin. Ainoa miinuspuoli oli se, että hotellista oli jonkin verran kävelymatkaa Stripille.
Huoneet ovat todella hienoja.
Hotelli oli hintaansa nähden erittäin korkeatasoinen. Henkilökuntaa oli riittävästi ja se oli kohteliasta ja avuliasta. Hienoa oli myös se, että hotellissa ei ollut kasinoa. Uima-allastasanteen kova musiikki oli häiritsevää.
Erittäin tasokas ja upea kokonaisuus. Hotelli laskutti asumisen kahteen kertaan. Mennessäni maksamaan hotellissa käyttämämme palvelut huomasin mielipahakseni, että teidän maksu ei näkynyt vielä Trumpin tietokoneella. Asian selvittely maksoi minulle paljon puhelinkuluja Amerikasta Suomeen ja meinasimme jopa myöhästyä koneesta. Tämä antoi ikävän sävyn meidän second honeymoonille. Kukaan ei edes pahoitellut tilannetta tai pyytänyt anteeksi.
I liked how the restaurants were in the same area, so you don't have to walk from one part of the casino to the other when looking for one to eat at. I didn't like that there was a fee for late check out.
Horrible customer service. Someone walked in my room while I was getting dressed. They then deactivated my key and I was locked out of my room. They then said I didn't have a reservation when my belongings were still in the room. It was a nightmare.
Quiet, nice staff Expensive sundries in the convenience store, but that's vegas
The crab legs. The line to check in was 2 hours long. The car was damaged in the parking garage. WiFi was not secure. Pay $5:00 to use the coffee maker. Restaurants all cost more than they were worth. Management seemed indifferent to all customers. Never even heard anybody win on the slot machines. Our room needed a rug doctor. The only guests that smiled were shooting cocaine.
Loved the beds, and the rooms That it took over 2 hours to check in. That the great pool, was wall to wall people, so really hard to enjoy. Smelled of weed when we got off the elevators.
I've always stayed further north and this is the first time at Mandalay Bay. I was lucky to be on a high floor overlooking the strip. The service was great and staff helpful. The Michael Jackson show was one of the best I've ever seen. My room did not smell of smoke. The casino smelled of smoke no matter where you were. The location was a few miles from the center.
I tried to cancel my stay and it was 36 hours before I was going down and I was told I was not able to do it so I lost out on $100 and I'm not happy about that I will no longer be coming down to the Mandalay Bay to stay there that is ridiculous that I cannot get my money back specially with it being 36 hours so I was going to be there
Loved the well appointed room and our fabulous view of the strip. Really comfortable beds and lovely sheets and pillows. Staff was friendly and room service was surprisingly quick - especially for super bowl weekend. We had a problem with the water at first- it was scaldingly hot and we couldn't take a shower. Engineer had to come and run all the hot water out of cold line in the tub. Then we could shower- with the tub still running! next day it worked and then it happened again- but we now knew how to get it to work. Apparently the whole bottom half of hotel was affected. The gym didn't have any weights under 10 lbs. gym could definitely be improved a bit. All pools were closed. Guess cuz it's February. Don't know if there were any hot tub options.
Friendly staff Resort Fee's
The only real negative experience we had at the hotel is the room was not clean upon check-in. I'm assuming the long blond hair was left from the previous guest. If your concerned about the distance to other parts of the strip, you can take the free tram to the Luxor/Excalibur and walk to the Monte Carlo and take another free tram to the Vdara which sits behind the Bellagio (center strip). You can also walk across the bridge from the Excalibur to the MGM and take the $$ monorail further down the strip.
Pools atmosphere cleanliness views Hidden fees I did not expect High price of food each time
Great room. Clean and gorgeous contemporary decor. Very helpful staff. $5 for a tiny box of Cheezits at the gift shop. Also, spending almost $4 for a bag of M&Ms. They should at least put prices on the items so it's not a big surprise when you are already at the register.
Quick, efficient check-in. Was offered a special offer to upgrade to a suite for an extra $75. Very quick valet parking services. Rigid check-out time
The bed and pillows were very comfortable. The sink drain was off the track and "closed" I fixed. The shower - the ring at the top kept sliding down to the shower head. The radio/alarm did not work. Lack of consideration for other patrons - sexual sound could be heard through the wall, the drunks yelling/swearing in the hall in the wee hours of the morning. No room in the refrigerator for any "leftovers" - it was filled with liquor, water so that there was no room for the leftovers I had.
Loved the experience at Mirage Hotel. Very friendly crew, great room and great restaurants. Whenever I come back in Vegas I am definitely staying at Mirage again.
Very expensive, expensive resort fee with no coffeemaker, charges for TOUCHING the mini bar, no access to a fridge, horrible smoky environment.
Beds were soft, pool was amazing and the view was incredible. I liked that the windows did open a little when the room got stuffy.
Did not like how they sneak in the resort fee charge
There was almost no in-room amenities like tea/coffee/bottled water... Also, parking is not free... Finally, resort fee is extraordinarily high...
Location, amenities, restaurants Main pool area closed for renovation
The casino and staff were nice For over 120$ for a room, I expect a little fridge and microwave in there. Even Motel6 has those lol. It was also a $20 charge to valet park the car, something that should be free for those staying at the hotel. Next time I'll just stay somewhere cheaper.
Only part of the entire stay that was positive was the Operations Manager finally coming through after having complained 4 times about my room and it still not being resolved. Housekeeping was an absolute joke. Leads me to believe that there is no communication between front desk and housekeeping. First night I check in, got a room with two queens. Almost jumped in to be to notice a big urine stain on the sheets. Thank God the second bed was clean so I slept in it. Oh did I mention the clump of long black hair on the ice bucket. Reported the issue the following morning and the girl removed the resort fees for two nights only to come back that evening to find the issue still glaring at me in the face. Reported the issue the following morning to the same girl I talked to the prior morning and this time all she offered was to remove one more nights resort fees (apparently as issues escalate the process to resolve the issue is to make the customer less happy). Much to my surprise I found the issue yet unresolved that evening when I returned to my hotel room. At this point I was thoroughly disgusted, what else wasn't cleaned in my room prior to me checking in and during my stay I wonder. Having found the issue unresolved I marched down to the desk to talk to someone that would give me more than a "We have done the most we can do" speech. I asked for a manager who too while apologetic had his hands bound with what he could do. When I asked him to go up to my room and see the issue for himself he informed me he had no idea that issue was unresolved for three days now. Eventually he pulled some strings and got me a ticket to a show and $50.00 credit for dinner. I work in the service industry and know that what most customers want is for the issue to be corrected and to some extent to be taken care of. After my first day that's all I wanted, I didn't ask for any money (company trip, company expense) so how hard is it to acknowledge a breakdown somewhere in the system, apologize and take care of the issue.
Needs a makeover
casino starting to look run down. food/resturant pricing seems high.
Hyvä sijainti keskellä kaupunkia Ainaiset jonot, liian vähän henkilökuntaa check in/out deskillä
Todella hyvä hinta-laatu suhde, huone ja hotelli siisti ja viihtyisä, hyviä erilaisia ruokaravintoloita ja kaikki palvelut löytyivät. Sijainti mitä loistavin:). Ei, kaikki okei.
Erinomainen sijainti, peruspalvelut ok, huone toimiva ja siisti. Keskeinen sijainti vetää pelureita muistakin hotelleista, nimenomaan automaattien pelaajia, isot rahat pelataan muualla. Tästä(kin) johtuen paljon varttuneempaa väkeä liikenteessä... Yleiset tilat hieman nuhruiset ja tupakka palaa kaikkialla, tosin jälkimmäinen tapahtuu kaikkialla Vegasissa. Erittäin suuri miinus luottikortti sekoiluista! Vastoin lupausta hotelli veloittaa osan summasta jo varausta tehdessä. Lisäksi seurueen useilta korteilta on tehty mystisiä katevarauksia hotellin toimesta, asiaa selviteltiin sekä paikanpäällä että nyt kotona mutta suuria, koko varauksen yhteishinnan ylittäviä summia makaa yhä hotellin tileillä. Tältäosin palvelu alaarvoista! Vakuusmaksut vielä ymmärtää mutta useilta korteilta epämääräisiä summia, mm kortilta jolla varaus tehtiin mutta jota ei kertaakaan käytetty tai näytetty hotellilla. Käsittämätöntä...