Asetetaanko oletusvaluutaksi pysyvästi vai vain tälle vierailulle?
Pretty hotel. They started to charge for parking!!! (This was not notify earlier in the booking) They give us room keys that don't work. ( happens more than one time) The walls don't cancel noise. I could still hear other people talking and in the middle of night. Placed unauthorized charge on the room for no good reason. Had to call to Ask the staff to make it correct, took very long time. Bad attitude also at one point they hung up on us. Iineffective staff that's was rude made the stay even more frustrating. Buffet quality of food, taste and atmosphere had lower dramatically!!!!!
Location is excellent and the hotel has a lot of nice amenities. The fitness center is well equipped. The conservatory was beautiful, as always. Check-in on Thanksgiving Day was packed, and we waited about 30 minutes in line. It seems like there could be a better system. Parking garage was incredibly crowded and, in fact, we had to park at another hotel one night because it was full. The air handling system is not as good as other hotels. It was incredibly smokey, even inside the buffet where smoking is not allowed but apparently diffuses into the dining area from the casino. And we had to trek through the casino to get to and from the elevator to our room, so we could not avoid the smokey air. They should look into removing the chlorine taste from the tap water, perhaps a reverse osmosis system or charcoal filter, at least for the water served in the restaurants. The bathroom had loose pieces of silicone caulking all over the floor. Of course, everything was quite expensive, from the mini-bar items to the hotel cafes/coffee shops to the water sold in the hotel shops ($5.25 for 1 liter) to the parking ($10/day).
Clean, Very accommodating, courteous staff and comfortable amenities we were very pleased and would highly recommend
fountain resort fee and parking fee. Room which was upgraded smelled like vomit.
Very luxurious, huge casino, welcoming staff. Fountains are a great attraction especially at night. We had problem to check in. Hotel didn't receive reservations from Kayak/Amoma. Took two hours and dozen phone calls to finally chek in. The pool area was great except there almost no sunshade umbrellas which are a must in Vegas sun.
location is good, I thought the overall cleaniness of of facility starting to look a little tired, rooms were ok but house cleaning did not do a good job for making up room.
Hotel property is impressive They dont provide any complementary breakfast or for that matter a cup of coffee
I loved the décor, most of the staff, and conservatory. The show (O) was great too! We had a couple of issues with staff, the main on being the guy who "checked" the keys before entering the elevators was rude and not at all consistent with who he checked (both in our favor and against). When my husband asked him about it he was combative and obnoxious.
Fantastic location. We had an okay room. Restaurants are all incredibly expensive. You would expect much more for your money. We only had one bath robe, a small TV, and my front desk staffer was very unfriendly. She had me booked in three rooms for the same night and suggested I would have to pay all three. I said it was a mistake and eventually she got it sorted. For the price, you expect more. Would not recommend nor stay here again. I've stayed at SLS and Montr Carlo and would easily pick them instead.
bed was very comfortable; food was good; everyone very helpful noisey room, no place to get away from smoke, needs several coffee shops 2 for s not enough
Comfortable bed and spacious room. I appreciated the fitness center and the various weights and cardio machines. However, it was located quite a distance from the rooms. You had to walk the entire casino floor, past the lobby to get there. You're really paying for the location on The Strip. The room was nice but what comes out to be over $322/night including all taxes, etc the room and accommodations themselves weren't worth it.
I really loved the room and the hotel! Almost nothing to complain. Pools were really nice. Plenty of shops if you want to do shopping. Really big and comfortable bed. 3 televisions in the room. Automatic curtains. I recommend this hotel to everyone! It would have been nice if there would have been a hairdryer in the room. Every cheap motel has hairdryers, so why this 4-star hotel does not?
Suuret huoneet, hyvä sijainti, perus Amerikkalainen yliystävällinen, mutta tyhmänpuoleinen henkilökunta.
Mahtava paikka, hienosti suunniteltu ja sisustettu!! Loistelias ymparisto. Ilmastointi hyva, paljon kaikkea tehtavaa. Kokemus mahtava.
Hotelli kovin ruuhkainen, välimatkat pitkiä. Henkilökunnan palvelualttius ei vastannut 5 tähteä.
Updated, cute, trendy rooms. Great view. Clean room. High roller was awesome! Small shower, no bath tub.
Express check in/check out kiosk was great and easy to use. Staffs were helpful and friendly. We stayed in room 12041. The drainage at shower panel was not that great. Towels in the room were dirty and the room carpets has stains on it.
The front desk guy who helped me wasnt very helpful at all and not informative. He didnt explain about the fees and what he is going to charge on my card.
All staff was very helpful and friendly. Hotel was very clean.
The room was newly renovated beds were comfortable nice tv bathroom was nice the spa was great virtual reality game up front was fun we were in tower 3 which was kinda confusing to get to but not really a big deal after the first trip to the room.
The hotel room was very nice. That's about it The valet staff was very rude to us. Basically rushing us. Getting to our hotel was so confusing. Ice machine was broke.
The staff solving my inconvenient with room Smoke odor in the entire hotel. An extra charge for resort fee that I was not awared.
Windham bugs you every time you go up to your hotel room. You had to walk past their little booth to get to the elevators but if you take that out it was perfect.
Looks great but a friend did wake up and realized the part of the white sheet she had been resting her face on had a big yellow stain on it. Really great staff and location but that definitely was a drawback.
Great value, perfect location. Deafening noise levels throughout the building, and very confusing layout for the hotel.
This is a strange place. Escalators that take you up too far so you have to go down stairs with your luggage. Nonsensical layout. Bizarre architectural choices. All that being said, the place gets the job done and there is no arguing that it is memorable. No real complaints, just be prepared to be confused trying to find your way around. Also watch out for panhandlers hanging out in the lobby. One guy tried to give me a certificate for a free bible.
Easy to get around to other casinos, hotels, shows, restaurants and bars. Price was very affordable for what you get. I've stayed here a few times now. Easy check in process at kiosk. Not a ton of slot machine variety. Compared to other casinos in the area, the casino floor is set up in a weird way, does t flow very well and there isn't a fun variety of machines. I soend half the night finding something I want to play. I ebs up going to other places near by instead.
The gym and spa were very good. The hotel staff was pleasant. The food was good. Pushy aggressive sales people at Perfume 11 caused an overall negative response. I have already told five people to avoid this shop.
I had a 2 night stay for free and I purchased another 2 nights in the Petite Suite. They also comped our Junior Suite for the 2 free nights as well!! Great customer service.
Everything was great! The wait to check in was a bit slow but other than that.... my favorite place to stay! Like I said the wait to check in on Saturday was slow an there wasn't even a long line! If clerk would of just made eye contact an said just one moment that would of been nice! But once being helped she was very friendly
Location was great. Smokey smell everywhere, looks old, bathroom has lots of mildew/mold, very crowded and AC was too noisy.
Nothing... HOTEL .COM IS ALL LOT BETTER TO BOOK FOR ROOMS. They will not give REFUNDS.
Rooms were clean and the location was excellent The resort fee of $32 is way too high, considering the pool was closed.
The hotel overall was great, staff was friendly and helpful. The pool was very very small for the size of the hotel and the hotel bathroom didn't have a fan for showering.
I couldn't get a refund after I did not go on my trip due to illness
Central location, bathrooms were really nice, everything you need/could need is in one building.
Location. Bed. Price. The room smelled like cigarette smoke
nothing. i was so displaced about the room, i did nothing else on this property. not even bought a soda the room was improperly prepared. no amenities were brought until i screamed at the front desk on the last day. the lighting was terrible and there were no task lights above any of the work tables or desk. could not read paper. the picture on the website of the room is quite misleading as it shows plenty of light. the front door is a double door and the device that locks the door into place was broken. once again it took an aggressive discussion with someone to temporary fix it. the hotel even charged us an extra 30 bucks to get in early to this ill prepared faux palace......never again. many other better places than this developing dump on the strip
I liked that it was central. The room was clean and fairly quiet. What it lacked was coffee maker or kettle. Your forced to buy a coffee maker across the street at Walgreens or spend 20 bucks a day on Starbucks. Very smokey environment could not spend much time in the casino. Very tight machines so don't plan on gambling here. Vegas is not a good choice for Canadians right now and I would avoid it. Totally overpriced.
Run down. Peeling wallpaper. Questionable cleanliness.
I was able to upgrade my room from the lodge to a tower for $5 more a night which I really appreciated. I enjoyed being able to play the penny slots at a Max 45 cent bet. Over priced Pepsi products. Motor lodge seems murdery...
For the price it met our needs. The couple next to us were loud and violent, i.e., domestic violence. The security staff did a fair job if dealing with it. I felt the walls were to thin, hence, a bit noisy.
Convenient Can't have a hot coffee in the morning because no hot water available.
The purpise of our stay was to make are the kids hace fyn because we are considering moving to Vegas. The location was good, plenty of food options and shops if we needed anything. Fun play for the kids. Staff was nice and accommodating. I hated walkibg through cigarette smoke to get to my room with my kids, but hey its not California. The toilet kept bubbling up and the rm smelled like sewage on the second day. We had to walk down 27 fpights of stairs because the elevator was down and everyone wanted to ride. The pool area was right next to a construction zone and our kids really wanted to swim. My kids still had fun but, next staying somewhere else.
Denny's was across the street. Staff doesnt care, has attitudes, and lies to your face.
I just want a room, how do you count me two money?
My kids really enjoyed the adventuredome and midway games. The staff need to adjust their attitudes big time.
Will no longer stay again The agreement circus circus didn't keep between the online site and myself. Bad communication between the three and my reservation was cancelled and no communication was given prior to attempt to check in and no accommodations were mad and the payment they wanted to double
Beds Appearance is very old , people, getting desk mgmnt staff. All around filthy. Many groups of ppl smoking weed inside hotel & in parking lot. (Mannor) We won't be back.
The staff there was very polite and helpful. The room I had was run down. The sheets looked gray and there were spots of dirt on them. The faucet on the tub would not shut off completely and the bed was lumpy and uncomfortable. AC in the room was very noisy. Finally had to turn it off so I could sleep.
I liked that it was kid friendly. The whole building needs to be remodeled or rebuilt...
Kaikki tarvittava löytyi hotellista, mahtava paikka!
I liked the service quality. Room was comfortable and clean, people were nice and helpful (customers and stuff). It was very easy to ask help from stuff because they were very nice, helpful and open. Thank's!
The location, actual room, amenities were great. Glad that they had a bar on the property My room had a defective closet light, it was hard to see inside
We loved that the hotel did not have a casino. It was a nice break from the lights, noise, and smoke you experience at other hotels and resorts. Walking to nearby attractions like the Aria, Cosmo, and shops were easy too.
Quiet, fully non smoking hotel with beautiful rooms. Service was outstanding. WiFi issues. Dining very limited
My bathroom sink was broken and I notified the staff an they never made an attempt to fix it. Also they almost mistakenly moved my stuff out of my room. Good thing I was leaving as they arrived to do so. The food onsite is bad and expensive - not a lot of options as you basically have to go over to the Aria to get anything
Liked the fact that I did not walk into a casino each morning. If you wanted to gamble then it was just steps away at the Bellagio or Avia
It is very disappointing to have one of my favorite hotels play games with charges. Parking is $18 and the resort fee is $32; so, if you are comparing prices to other similar hotels, you need to add $50. And, I challenge you to find these charges in anything published by the hotel or the consolidators.
Vdara is an awesome resort! I stayed on the 53rd floor and the view is just amazing. My only criticism is the $18 per night parking fee & high resort fee, ouch.
Room layout was smart and fit my needs
מלון ברמה טובה שקט מאוד לעומת כל ההמולה של וגאס... הריח של המלון כשנכנסים ללובי מממ נפלא. חדרים ברמה גבוהה מיטה נוחה מאוד. יש בחדר כיריים חשמליות. תנור וכל מה שצריך כדי להכין אוכל למי שמעוניין. צריך להתקשר לשרות חדרים ולבקש כלי בישול מומלץ מאוד למי שמחפש קצת שקט מכל ההמולה שמסביב
Room Too much dust to clean in the room
Everything from the front desk employees , cleanliness, & modern look. N/a
Clean new Lower key Close to cosmo Pool just ok
Checked in and room was not clean. However, free upgrade to a better room and great service more than made up for it. And they also gave us additional food vouchers at hotel. Beauty and Essex was a very good restaurant. Staff was always friendly and helpful and ensured they followed up daily due to room issue. Our view of Beallagio fountains and Paris was fantastic. Room was dirty at first but they went above and beyond to make up for it.
Staff were incredibly friendly and engaging in genuine conversation. The place is not for the budget friendly but you really get what you pay for.
we came for the new year but all the bars and the clubs of the hotel were acupaied by companies that resurve it for privent event.... what about the hotel gust??/
Check in Receptionist was quick and very helpful with where things were in the hotel. Room was comfortable and the views of the fountain were great.
Nothing I never booked the hotel!!!' I never booked with Kayak..it's a mistake!!!
The Hotel was BEAUTIFUL. We went for my birthday, had an amazing suite, amazing room and view. We booked this place because we heard it was the #1 party hotel Our very first morning in, we had a man next to us complain we were too loud. First of all - it was just myself and my partner and there's no way were disruptive enough for him to complain. It looked like he had kids in his room so possibly that's why? Then again, don't bring your children to the #1 party hotel if you want peace and quiet... The worst of it all though was our FIRST NIGHT after the morning incident, our neighbor complained again and actually made up that we were in a physical fight/destroying our room... Police came and interrogated us immediately and let us go - seeing we had not gotten in any fight nor touched the room whatsoever. The hotel ended up kicking us out, banning us for life, and did this all on my birthday over the "nature of the complain"..... I'm not sure how we were treated so horrible for something we were proven by POLICE we didn't do. Worst security and service ever. We went to Luxor had no complaints and our loudest friends were in MGM - also had no complaints.
The location is the best part. The Cosmopolitan is at the center of everything. The Cosmopolitan has serval great restaurant options covering a variety of types of food and at various price points. The Cosmopolitan Staff is accommodating, professional and friendly. The hotel is showing some wear and tear but overall looks very nice. I was there for a girls weekend and my girls and I love Bravo. It would've been nice in our limited amount of downtime to be able to watch Bravo (hello, Real Housewives is life). Lol. Lastly it would be nice if there was more seating near the pool at the Boulevard Pool. This could be accomplished by opening up the reserved chairs on days/times when the pool isn't busy.
Upgraded us to a suite room for our first stay at the Cosmopolitan! Thanks Cosmopolitan for the great stay!
The hotel had everything good food, clubs, shopping.
Okay Resort fee
From the service to the room upgrade, this was such a wonderful stay. My friend and I loved everything about this hotel. Hands down my favorite in Vegas (I've stayed at many other hotels on the strip) and will be coming back each time! The marquee pool parties were a bit loud even with our balcony doors shut, but if you're looking for a quiet vacation, that's hard to come by in Vegas wherever you stay ;)
Reception staff always need yo refer to manager and didnt know how to handle things. Although i had a late checkout they keep me waiting for over 30min at reception to find out how it works.
It was close to the strip.
tilava ja lähellä keskustaa hotellin tunnistaa jo kaukaa?kävely matkan päässä kaikki keskustan ostos paikat. ei ollut
Mielenkiintoinen valinta Egyptin kulttuurista kiinnostuneille, miellyttävästi sisustettu, suuri ja siisti huone. Vaikka huone oli siisti, kalusteet yms. olivat osittain kuluneita. Edulliseen hintaan tuli paikan päällä yllättäviä lisäkuluja.
Valet-palvelu toimi erinomaisesti, samoin sisäänkirjautuminen ja myös uloskirjautuminen oli tehty mahdollisimman helpoiksi, uima-allasosasto oli myös erinomainen. Ulkopuoliset show-esittelijät olivat liian tyrkyttäviä, olisi ollut parempi ilman heitä.
From the second you enter the building you realize that it's a 5 star hotel and casino. There are multiple pools and the rooms are very nice and spacious. The gambling floor is ample as well as the shopping and food options. I'm not sure I could ask for anything more. I highly recommend!!
Staff is great, room was great. We had an amazing time The buffett there has gotten famous and now there is a 1.5 hour line to get in. I feel guests of the hotel should have their own line so we can eat some breakfast.
Rooms were high tech Lack of nonsmoking rooms almost sent me to the ER
Went to vegas didn't have a room went to a casino to get a room pretty expensive so I looked online and found the wynn at a good price. First time staying there ot was very nice inside and out. rooms are great would like to stay there again. Thanks Maybe just getting asked for the card every time went back to the room although I can understand why o well
I always love the gardens, the comfy casino seats, employees willingness to always be helpful, cleanliness, air quality isnt bad, detail in the overall decor... etc., etc.
The Wynn is always the best.
Beautiful and well kept. Can find as nice of places for less money. Not much to do other than gamble. Even lounge bar was tough to get into. Can be long waits for restaurants.
I liked the rooms, the comfort of the bedroom and bathroom. Cleanliness is not outatanding though. We had to request shower gel to get it. It was not available at first for instance. I didn't like the way staff behave and ibteract with us at the casino. It was not an atmosphere that encourages people t play cheerfully
Unfortunately, their computer system went down and they did not have a back up. All of the slot machines had to been hand paid which took over two hours. No one was able to check in or out during this period of time. This happened on a Friday night (6/3/16) at approximately 9:15PM. I was stuck waiting to be paid a minor amount so that I could leave and make it to a dinner reservation. I finally left the slot machine to another player as I was meeting friends and would have been late.
Our first time at Wynn but it definitely will not be our last. The hotel rooms were roomy and comfortable. The casino, restaurants and bars were first rate. We even enjoyed the Buffet! An A+ experience!
The rooms are REALLY nice and clean. Even if your a guest of the hotel you pay $18 Valet. The parking valet is too busy and takes so long to park and pick up your car.
Linens, beds, and pillows were very comfortable. The hotel has a cool look. Rooms were dated and the roller coaster could be heard in the middle of the night in the room. There aren't many bars.....we had to choose between Mexican dancing and a piano bar where they were charging a cover, even for hotel guests.
Hidden resort fees they tacked onto a prepaid stay. Added $180 to a stay that i purchased online. Rip off.
The night clubs really rock. The restaurants are outstanding. Everyone was fantastic there. The shows and the clubs are edgy and not appropriate for kids. We went for our 25th anniversary and I was afraid perhaps I should have spent more. Wow, we had such a great time. It was the memory I was hoping to make. For the price, it is a great value!
The hotel was outstanding, as usual. Clean and efficiently operated, the staff takes pride in this hotel. Make your hotel reservation at any website but Kayak. My choice for airline reservations, their partner group for hotel stuff---not so much A drink coupon with our room upgrade never materialized. The state of Nevada now mandates that parking along the strip costs 10 bucks a day, so plan to walk a lot. Casino is run by corporations that focus only on profit. Likely will opt for Indian casinos over any Nevada venue going forward. (Will still run to the Nevada border for ammo since I live in Cali.)
I took my best friend for his birthday. We spent the night at the New York New York aND from checkin to check out it was awesome. The times square piano bar was where we ended our night singing at the top of our lungs and that was after eating some of the best pizza in Las Vegas! Also the rollercoaster is pretty awesome too. Worth the money. Obviously the smoke is a turn off but they allow smoking in all of the casino's there so that is hard to get away from. Also War yep good old fashioned higher card wins is a game they have there but some nights it is closed that sucked.
Didn't like the roller coaster view (patrons screaming). Light sleepers should request a room farther away from the roller coaster.
Upsetting you have to pay for parking customer service very poor my deposit hasent been refunded yet I won't stay there again
Bathroom faucet was broken and there was no coffee maker. Really loud at night.
Well taken care of. Excellent bar tender -- Tina. Clean rooms. Nice pool. Food at the restaurants, anything from the stores, drinks at the pool were all way over priced. Considering the money they're making from the gambling and shows, everything was easy over priced. Allthough, I think the strip had gotten very expensive. It's not the old Vegas...
Room was large with a comfortable bed. Hidden fees "resort fee" were added at check out even though I prepaid online. This was not disclosed by kayak online or at the hotel at checkin. This practice is deliberately deceiving and should not be allowed. I don't know how they get away with this.
Restaurants, roller coaster, nice shower. Noisy despite being on 30th floor, unhealthy air, pay for parking, crowed pool, no frig.
Ok room and facilities Hidden resort fee charged to every customer
Mauttoman kaupungin keskellä on sentään tämä hyvällä maulla toteutettu hotelli. Koska Trumpissa ei ole kasinoa (tai varsinkin pottikoneita), vaikuttaa asiakaskunta miellyttävältä ja paikassa on omaa tyylikkyyttään verrattuna Stripin muuhun tarjontaan. Tilavat huoneet ja laadukkaat palvelut.
Erittäin tasokas ja upea kokonaisuus. Hotelli laskutti asumisen kahteen kertaan. Mennessäni maksamaan hotellissa käyttämämme palvelut huomasin mielipahakseni, että teidän maksu ei näkynyt vielä Trumpin tietokoneella. Asian selvittely maksoi minulle paljon puhelinkuluja Amerikasta Suomeen ja meinasimme jopa myöhästyä koneesta. Tämä antoi ikävän sävyn meidän second honeymoonille. Kukaan ei edes pahoitellut tilannetta tai pyytänyt anteeksi.
Hotelli oli tasokas ja palvelu oli erinomaista. Hotellissa oli erittäin rauhallinen ja mukava ilmapiiri verrattuna muutamaan muuhun Las Vegasin hotelliin. Ainoa miinuspuoli oli se, että hotellista oli jonkin verran kävelymatkaa Stripille.
Hotelli oli hintaansa nähden erittäin korkeatasoinen. Henkilökuntaa oli riittävästi ja se oli kohteliasta ja avuliasta. Hienoa oli myös se, että hotellissa ei ollut kasinoa. Uima-allastasanteen kova musiikki oli häiritsevää.
Huoneet ovat todella hienoja.
the pool area is amazing the interior of the hotel is so beautiful, customer service in on track, and lots of privacy. that we can't take our own food/drinks to the pool, not too many bars open when the pools opens and i can't believe graygoose with red bull is 23.00 !!!!! thats all i drink, i had my own liquor and red bulls couldn't enjoy them at all since i spend most of the day at the pool
Loved our room asst
Staff friendly and helpful and room imaculate Lack of staff at check in only 1 staff member after 20 mins another person arrived
The tv in our room did not work and nobody came to fix it.
I was given a king size room even though I specifically requested a 2 queen room. I had to call several times for someone to help. I the end I had to give in to a rollaway bed as I was too tired to continue waiting.
Beautiful and fabulous casino was luxurious and over-the-top with marble and statues and the pools were awesome. I will absolutely return again.
Shopping, food and location. For the money I spent, I could have stayed at a much nicer hotel with a view of something besides a rooftop and the backside of another Caesars tower. It was a very disappointing room. I'll go back to The Cosmopolitan or The Bellagio next time.
Easy for me to charge my cell phone, Ipad I do not think, the room is vacuumed on the daily basis as I happened to see thing laying on the floor. Room Coffee is not free of charge, correct? My next trip to Las Vagas to see Mary and Dony show will be unlikely Ceasar, but I might change my mind.
There were no convenient arrangements for a simple cup of tea or coffee in the guest rooms which by the way is complimentary at most hotels.
Spring for the Petite Suite, well worth it!
Nice clean rooms Charges for internet, resort fee, etc. They just try to squeeze every penny out of you. I don't mind paying for things but I hate getting ripped off.
Todella hyvä hinta-laatu suhde, huone ja hotelli siisti ja viihtyisä, hyviä erilaisia ruokaravintoloita ja kaikki palvelut löytyivät. Sijainti mitä loistavin:). Ei, kaikki okei.
Hyvä sijainti keskellä kaupunkia Ainaiset jonot, liian vähän henkilökuntaa check in/out deskillä
Erinomainen sijainti, peruspalvelut ok, huone toimiva ja siisti. Keskeinen sijainti vetää pelureita muistakin hotelleista, nimenomaan automaattien pelaajia, isot rahat pelataan muualla. Tästä(kin) johtuen paljon varttuneempaa väkeä liikenteessä... Yleiset tilat hieman nuhruiset ja tupakka palaa kaikkialla, tosin jälkimmäinen tapahtuu kaikkialla Vegasissa. Erittäin suuri miinus luottikortti sekoiluista! Vastoin lupausta hotelli veloittaa osan summasta jo varausta tehdessä. Lisäksi seurueen useilta korteilta on tehty mystisiä katevarauksia hotellin toimesta, asiaa selviteltiin sekä paikanpäällä että nyt kotona mutta suuria, koko varauksen yhteishinnan ylittäviä summia makaa yhä hotellin tileillä. Tältäosin palvelu alaarvoista! Vakuusmaksut vielä ymmärtää mutta useilta korteilta epämääräisiä summia, mm kortilta jolla varaus tehtiin mutta jota ei kertaakaan käytetty tai näytetty hotellilla. Käsittämätöntä...
Only part of the entire stay that was positive was the Operations Manager finally coming through after having complained 4 times about my room and it still not being resolved. Housekeeping was an absolute joke. Leads me to believe that there is no communication between front desk and housekeeping. First night I check in, got a room with two queens. Almost jumped in to be to notice a big urine stain on the sheets. Thank God the second bed was clean so I slept in it. Oh did I mention the clump of long black hair on the ice bucket. Reported the issue the following morning and the girl removed the resort fees for two nights only to come back that evening to find the issue still glaring at me in the face. Reported the issue the following morning to the same girl I talked to the prior morning and this time all she offered was to remove one more nights resort fees (apparently as issues escalate the process to resolve the issue is to make the customer less happy). Much to my surprise I found the issue yet unresolved that evening when I returned to my hotel room. At this point I was thoroughly disgusted, what else wasn't cleaned in my room prior to me checking in and during my stay I wonder. Having found the issue unresolved I marched down to the desk to talk to someone that would give me more than a "We have done the most we can do" speech. I asked for a manager who too while apologetic had his hands bound with what he could do. When I asked him to go up to my room and see the issue for himself he informed me he had no idea that issue was unresolved for three days now. Eventually he pulled some strings and got me a ticket to a show and $50.00 credit for dinner. I work in the service industry and know that what most customers want is for the issue to be corrected and to some extent to be taken care of. After my first day that's all I wanted, I didn't ask for any money (company trip, company expense) so how hard is it to acknowledge a breakdown somewhere in the system, apologize and take care of the issue.
casino starting to look run down. food/resturant pricing seems high.
My sister had a room, or friend had a room and then my fiance and myself had a room. We checked in late and they offered to put all of us in a suite for an additional $100 plus we all had to pay a 35 resort fee. We thought it was a good idea so we could all hang out together but come to find out we were blessed with hearing the elevator the entire time. We also found hair in the shower. Other than that, the staff was friendly and the location is great. Food at the 24 hour restaurant there is not worth the price.
Did not like how they sneak in the resort fee charge
Location, amenities, restaurants Main pool area closed for renovation
Loved the experience at Mirage Hotel. Very friendly crew, great room and great restaurants. Whenever I come back in Vegas I am definitely staying at Mirage again.
Clean, friendly staff, location, tram to treasure island Paying for parking, Resort fee during the winter, no coffee makers or microwave in the rooms
There was almost no in-room amenities like tea/coffee/bottled water... Also, parking is not free... Finally, resort fee is extraordinarily high...
Needs a makeover
Quick, efficient check-in. Was offered a special offer to upgrade to a suite for an extra $75. Very quick valet parking services. Rigid check-out time
Very expensive, expensive resort fee with no coffeemaker, charges for TOUCHING the mini bar, no access to a fridge, horrible smoky environment.
The bed and pillows were very comfortable. The sink drain was off the track and "closed" I fixed. The shower - the ring at the top kept sliding down to the shower head. The radio/alarm did not work. Lack of consideration for other patrons - sexual sound could be heard through the wall, the drunks yelling/swearing in the hall in the wee hours of the morning. No room in the refrigerator for any "leftovers" - it was filled with liquor, water so that there was no room for the leftovers I had.
Friendly staff Resort Fee's
Our rooms at the Delano were nice and clean After me and my family ate at the Mandalay Bay Breakfast Buffet we got really bad food poisoning from the Spinach in our omelets, we were in ER to rehydrate and are still sick to this day, That is the only thing that my father and I ate that was alike and we were tested for food poisoning and yes that is what we had and the only place we ate in 24 hours prior to sickness :(
I liked how the restaurants were in the same area, so you don't have to walk from one part of the casino to the other when looking for one to eat at. I didn't like that there was a fee for late check out.
Pools atmosphere cleanliness views Hidden fees I did not expect High price of food each time
Great room. Clean and gorgeous contemporary decor. Very helpful staff. $5 for a tiny box of Cheezits at the gift shop. Also, spending almost $4 for a bag of M&Ms. They should at least put prices on the items so it's not a big surprise when you are already at the register.
Quiet, nice staff Expensive sundries in the convenience store, but that's vegas
Nice hotel to stay
Nothing in particular Booked and prepaid for 2 rooms, but hotel could only find 1 room when I checked in, they promised to fix the problem. But I was still charged for another room when checking out, in addition, my credit card was charged for more than $600 for items I didn't recognize. I was told the charges would be canceled and refunded, but it's really a frustrating experience!
I tried to cancel my stay and it was 36 hours before I was going down and I was told I was not able to do it so I lost out on $100 and I'm not happy about that I will no longer be coming down to the Mandalay Bay to stay there that is ridiculous that I cannot get my money back specially with it being 36 hours so I was going to be there
Loved the well appointed room and our fabulous view of the strip. Really comfortable beds and lovely sheets and pillows. Staff was friendly and room service was surprisingly quick - especially for super bowl weekend. We had a problem with the water at first- it was scaldingly hot and we couldn't take a shower. Engineer had to come and run all the hot water out of cold line in the tub. Then we could shower- with the tub still running! next day it worked and then it happened again- but we now knew how to get it to work. Apparently the whole bottom half of hotel was affected. The gym didn't have any weights under 10 lbs. gym could definitely be improved a bit. All pools were closed. Guess cuz it's February. Don't know if there were any hot tub options.
Room was nice and staff were helpful. Room was cold, and even after setting up the thermostat, the bathroom remained freezing.
The only real negative experience we had at the hotel is the room was not clean upon check-in. I'm assuming the long blond hair was left from the previous guest. If your concerned about the distance to other parts of the strip, you can take the free tram to the Luxor/Excalibur and walk to the Monte Carlo and take another free tram to the Vdara which sits behind the Bellagio (center strip). You can also walk across the bridge from the Excalibur to the MGM and take the $$ monorail further down the strip.