I waited on hold for over six minutes to find out where to pick up the airport shuttle, and ended up taking a taxi to the hotel because the shuttle took a long time. The staff did not tell me that you had to sign up for the morning shuttle in advance, but luckily I overheard someone else signing up and asked about it.
Rooms were very quiet. Dinner fare at the restaurant was reasonably priced and of higher quality than I would have suggested. Staff were both professional and kind.
This hotel had the worst service I've ever had. The overbooked a co-workers room, and charged a room to the incorrect credit card. The front desk service was impatient and impolite. We will not be staying at this hotel again.
it was a great stay
Not bad for the money.
Staff to include shuttle driver very nice and food was taste good.
Room while appears renovated appeared, rushed cleaning ie lamp shades crooked, bed covers should be tucked possibly with chocolate and name of cleaning person; gives a personal touch. Possily use a fresh "clean scent" cleaning product; Just the small things seemed over looked but all in all good value for price.
Worse Hilton Experience EVER!
Not a single thing other than the location in connection to the airport.
First and foremost, we checked in relatively early in the evening, but since we booked online, my wife and I got a handicap room. If that was not enough, this room has some flying bugs (they looked like moths) that were flying throughout. After asking to be moved to another room, I was told that no accommodations could be made. The bed was fair from comfortable and the bathtub completely backed up while showering. Not to mentioned, there were a number of what appeared to be pubic hairs that lined the bathroom floor. When I complained the next morning (we tried to leave but everything around us was booked in other hotels), we were met with very little interest in fixing the situation. From start to finish, it was the worse experience. I have ZERO desire to stay at this facility EVER again.
My family enjoyed their stay!
Front desk staff was very nice. Buffet had a great selection.
Everything was lovely I have nothing bad to say
Great location for next morning flight. Easy access to airport. Quiet room.
Lousy routers and internet access
Hilton Garden Inn BWI Airport sijaitsee kansallispuistossa, ja Horseshoe Casino Baltimore ja M&T Bank Stadium sijaitsevat 10 minuutin ajomatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, ympäri vuorokauden auki oleva business center ja kuivapesula-/pesulapalvelut. Tämä hotelli tarjoaa asiakkailleen 171 neliömetriä kokoustiloja, joihin kuuluu kokoushuoneet. Asiakkaiden käytössä on lentokenttäkuljetukset (saatavilla ympäri vuorokauden) ilmaiseksi.
Perustuu 261 arvosteluun
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.
Hilton Garden Inn BWI Airport on toteuttanut seuraavat toimenpiteet:
Päivittäinen siivous, saniteettituotteita saatavilla enemmän.
Aulassa mahdollisuus fyysiseen etäisyyteen.
Minimaalinen yhteys hotellin henkilökuntaan ja muihin vieraisiin.