Toronto hotellia

Plussat: Staff and location

Miinukset: Price of food/beverage

Plussat: Staff were extremely professional and approachable. The hotel was in a great location.

Miinukset: Our room was small and the walls were thin. The joining room was very loud.

Plussat: The swimming pool

Miinukset: Nothing at all

Plussat: Location in the entertainment district

Miinukset: Problems with the plumbing in the room and we were not told that the pool and hot tub were closed. When we spoke to staff they dismissed our concerns

Plussat: Location, staff and amenities were top notch; a real feeling of class staying at the Fairmont Royal York. We were in the city for a concert at the Scotiabank Arena and we couldn't have asked for a better location.

Plussat: Staff was amazing: friendly and courteous.

Miinukset: It was really warm in the bedrooms, even with the air conditioning on.

Plussat: Location is perfect. Beautiful hotel.

Plussat: The check out person was friendly and polite and the hotel itself was beautiful.

Miinukset: The check in gentlemen was a bit rude and didn’t smile. Super awkward.

Plussat: I was there 65 years ago on our first family vacation at age 5. Several times since. It is still a magical place, great location. So many fun places and restaurants close by. The staff was 5 Star, so personal. Looking forward to returning again....

Miinukset: There should be dress code. Blue jeans and men wearing baseball cap at the bar is not cool.

Plussat: Besides the convenient downtown location the hotel's history and class was comforting knowing you were in a place where they know how to run a hotel. I loved the beautiful, real, forsythia flower decorations especially at the entrances. Loved the pool.

Miinukset: Too many stairs at the entrances. Needs more ramps or escalators.

Plussat: I put a request in for a Post Malone picture on the bedside table as my best friend and I were attending his concert. . .they outdid themselves. A picture for each of us, a bottle of wine, chocolate covered strawberries, 2 post malone pictures and a personalized letter telling us to enjoy our stay. They really added a special touch to a divorce celebration! ♥️

Plussat: Difficult to identify any one thing - everything was extraordinary!

Miinukset: The normal rates are a little too high

Plussat: Location is great. Didn't have meals there but heard good reports.

Miinukset: Bottom (fitted sheet) didn't fit the mattress and kept coming off.

Plussat: Classic hotel, close to the train station and all of downtown. As always atreat to be a guest.

Plussat: Location. Easy access to subway and buses.Good restaurant in the hotel and plenty of good restaurants locally.

Miinukset: Can feel rather impersonal.

Plussat: We stayed at The Royal York nine years ago so it was so good to see that it was still a delightful place to stay. From our arrival everyone was extremely helpful and friendly and we were so pleased to see Alina in the York Station Bar after all these years....like meeting up with an old friend and her Martinis are amazing! Wish we could have stayed longer and looking forward to the next time. Thank you.

Miinukset: Didn't make it in time for breakfast on our last day, our fault wanted to get the packing done and by then the deli-bakery did not have much selection. It was 10.30am. Not much of a complaint is it? PS Haven't looked at your guest reviews on website.

Plussat: The staff are far superior to any other hotel starting with the most important dept. The doormen & valets. 100% friendly, professional & helpful!

Miinukset: Nothing

Plussat: Centrally located, ability to get around downtown underground directly from the hotel,security

Miinukset: Room was quite small, for the price would expect a few other in room items to be included like water bottles, robes and slippers, news paper

Plussat: The facility was clean. The service was very good. The food was excellent. The room was ready early. The parking garage was convenient.

Miinukset:

Plussat: The staff were very efficient, the room was clean and well designed and the beds were amazingly comfortable! We also really liked the express checkout option which made catching a flight much less harried.

Miinukset: No, I would definetely return.

Plussat: Promptness of the staff, concierge was very helpful

Miinukset:

Plussat: Location (Toronto downtown)

Miinukset: Noisy air conditioning; No light in the wardrobe room (one bulb missing, the other burnt; I had to ask them to fix the problem).

Plussat: Room was comfortable, there was a balcony which is nice, A/C was very nice during this hot weather

Miinukset: Check out is at 11am and housekeeping was already knocking at our door 5mins to 11 which made us rush on checking out. Bathroom needs updating,

Plussat: Very close to mount Sinai as I was in Toronto for a couple specialist appointments.

Miinukset: The room was very hot. Had to sleep with balcony door open. Not used to city sounds as we live in the country. So we did not sleep well. Also did not realize that with our discounts we would not have a fridge or microwave but that was not a total disap

Plussat: Bed was comfy and clean

Miinukset: Couldn’t use the balcony because of pigeon poop and a nest with babies in it. The bathtub was broken so my wife couldn’t take a bath. Only select buttons on the t.v remote worked

Plussat: The market food options.

Miinukset: Very expensive for nothing really.. old carpet, older rooms, farther away from the downtown, entertainment district than other hotels and restaurants.

Plussat: Location

Miinukset: Unfortunately our room was beside elevators that you could hear all night

Plussat: Our first stay was excellent - air conditioning was a bit loud, but otherwise good. Our second stay on June 4th was good except for air conditioning - it was very hot in the room all night. Not sure what was going on there but it didn't work well.

Miinukset: Better air conditioning. We're from the north (700 km north of Toronto) so we're used to cool air.

Plussat: location

Miinukset: hotel was too hot and there was no fridge for cold drinks. price was high parking was difficult

Plussat: The beds where amazing.

Miinukset: The deposit free was higher then the cost of the room and still has not been paid back.

Plussat: Everything but parking

Miinukset: Still no one knows where to park a 3500 Dodge Ram LOL

Miinukset: The staff was extremely rude.

Plussat: Location

Miinukset: Room furniture could be updated and better coffee/tea selections in the room

Plussat: Beds were comfortable and room location very quite.

Miinukset: The only minor fault was distance from elevator.

Plussat: It was a releaf to get to the hotel. It took 2 hours to get to the hotel because of the Santa Parade. Not your fault.

Plussat: The handy location and the comfort of the bed. It was easy to check in. Good but expensive parking.

Plussat: Great location, lots of shopping and restaurants within walking distance

Miinukset: Room was very small, very noisy, uncomfortable bed

Plussat: good linen

Plussat: the convenience

Miinukset: loved everything

Plussat: The location was great.

Miinukset: There was a lot of noise in the front entrance near the desk. This was due to all the people that were there.

Plussat: Nice place, near subway. Fine room and bed.

Miinukset:

Plussat: location

Miinukset: the hotel has become very run down and tattered.

Plussat: the deluxe bedding

Miinukset: the deck are absolutely terrible, when you open up your curtains you have pigeons nesting and cooing and their is pigeon poop all over the deck. Some attempt should be made to clean the decks

Plussat: friendly staff at all levels.

Miinukset:

Miinukset: Would prefer a real coffee pot in rooms so can make more than one cup at a time

Plussat: Clean

Miinukset: With 4stars standard, I expect lotion in the bathroom without asking

Plussat: Pet stays for free.

Miinukset: Last year, there was no extra charge to get a room with a view. This year there was.

Miinukset: WE HAD A FIRE ALARM AT 3:15 am THIS MORNING FOLLOWED BY A SERIES OF VERBALL MESSAGES SOME OF WHICH WERE CONFUSING. IN THE END, NO HARM CAME TO US OR ANYONE I THINK.

Plussat: The beds were very comfortable and the location fantastic.

Miinukset: no

Plussat: location, reliability, good meeting point, facilities

Plussat: friendly staff

Miinukset: would have appreciated the hot tub and liked a newspaper. being disabled, i did not appreciate being placed in a room at the end of the hall (i phoned the sheridan and they knew). we were kept awake until 3am the first night by neighbouring room noise

Plussat: Awesome view

Plussat: Nice hotel

Miinukset: It's so sad to see this normally busy hotel so quiet due to covid-19. It's like a ghost town. I can't wait for a return to normalcy.

Plussat: Check in was available as early as noon due to low traffic. Large tv, fast elevators, large windows overlooking the city. The concierge upgraded my queen room to a king.

Miinukset: N/a

Plussat: Club staff and amenities was fabulous!

Miinukset: nothing

Plussat: Location was good.

Miinukset: Service was terrible. Facilities were poorly maintained. Facilities were terrible. Food options were terrible.

Plussat: Breakfast buffet

Miinukset: noise level of lobby

Plussat: Great amenities, easy access to everything............

Miinukset: no

Plussat: The front desk staff were very attentive, friendly and helpful. The location is convenient to move around.

Plussat: The room we were given at check-in didn't quite work for our 2 adults/2children party - the front desk staff was very accommodating (at 2am!) and rectified the situation very pleasantly.

Plussat: The staff were excellent and helpful. Lobby computers always available. Spa service absolutely excellent.

Miinukset: Bathroom in rooms needs updating (old wallpaper and tile). While the spa services were excellent, the spa itself is run down and needs modernizing. Good prices though.

Plussat: It was a wonderful place really enjoyed the stay

Miinukset: The feather pillows very allergic to them. We had to ask for foam and it took quite awhile to receive but did get them thank you

Plussat: Proximity to Downtown.

Miinukset:

Plussat: The location

Miinukset: We didn't like the breakfast the fruit wasn't sweet to me the fruit was overpast.

Plussat: central to main tourist sites, restaurants etc

Miinukset:

Plussat: so central and the staff were so friendly and polite.

Miinukset:

Plussat: Location is perfect for downtown Toronto. Pleasant decor and ambience. Great bar.

Miinukset: Parking is a problem. Awkward getting in and out of the parking.

Plussat: Cleanliness

Miinukset: Nothing

Plussat: Location

Miinukset: Booked with breakfast but restaurant closed. Staff, quite unfriendly, told me to reach out to booking.com. Room smelled strange, air conditioning could not be switched of so slept very bad because of ventilation noise.

Plussat: Fantastic room and amenities!

Miinukset: Construction ongoing nearby with high cranes. Not the best view.

Plussat: Friendly staff and clean room.

Miinukset: I had to run water for 1 hr to get warm water... but my room was changed, so it was fine

Plussat: Room small for us to fit our stroller but otherwise great hotel

Plussat: Muuten kaikin puolin mukava.

Miinukset: Työmaa lähellä. Kuuluu meteliä aamuisin.

Plussat: Location, friendly staff at the desk, the option to hold our luggage after check out until it was time to go to the train station. The restaurant and bar were clean and service was good too.

Miinukset: The rooms did not have enough appropriate lighting and no full length mirror for dressing.

Plussat: Everything

Miinukset: Nothing

Plussat: Cleanliness and staff

Miinukset: Nothing bad, just wished it was closer to Eaton Centre (less walking :) We are retired couple, watching our budget.

Plussat: Cleanliness

Miinukset: Room is too cramped

Plussat: The room appeared clean.

Miinukset: DoubleTree gave us a room with a queen bed when we paid for a room with a king bed. The room was quite small. Only one elevator seemed to be working with caused people to line up to get on from the lobby.

Plussat: the bed

Miinukset: no newspaper

Plussat: location in Down Town Toronto, near of the action

Plussat: The receptionists, the conscierge, the front door staff and all the staff in the restaurants and the bar were very helpful and friendly. We never had to wait for a taxi and when we return to Toronto we will stay in the Metropolitan.

Miinukset: Nothing!

Plussat: We like the fact that it was close to most of the theaters and the Eaton center, the staff was very helpful, and the breakfast was very good as well.

Miinukset: No complaints with the hotel, just not a lot of bars with live entertainment that I could find for 50 year old people.

Miinukset: They are charging service fee of 8 CAD per day. It is pretty unusal and not transparent at all, that you have to pay it in the first place and what is this charge for!!!!

Plussat: Erinomainen sijainti kaikkien varteenotettavien palvelujen läheisyydessä. jos näiltä etäisyyksiltä ei jaksa kävellä, niin syy löytyy todennäköisesti peilistä.

Miinukset: Tupakansavun haju "savuttomassa" huoneessa. liian kovaääninen ilmastointi sekä auttamatta ajastaan jäljessä oleva televisiolähetysten vastaanotin

Plussat: Close to down town

Miinukset: -The ramp along side the walkway into the bar area. The area should be marked to indicated a different level. The room had the smell of cigarette smoke eventhough it listed as a non smoking room.

Plussat: It was in heart of downtown. could easily walk to explore city. I used pool facilities few times. Free internet was available in the lobby. staff were very helpful and polite.

Miinukset: i was assigned a smelly room with dirty carpet on arrival. however when i asked, they changed my room the day after. the parking was small, difficult to drive in and availability was not guaranteed.

Plussat: It was the best hotel I'd ever stayed at!

Miinukset:

Plussat: Great location for a week-end stay.The porters were most helpful. Clean room.

Miinukset: The checking in time was a bit late (2-3pm) after a long international trip but it was great to have access to the Spa area to freshen up. The staff at Reception was not so welcoming, which surprised me.

Plussat:

Miinukset: i checked in at 5pm and room was not yet available. I reserved a non smoking room but got a smoking room

Plussat: Location is convenient and it is well kept.

Miinukset: Didn't find much wrong with it.

Plussat: Location, cleanliness

Miinukset: Sound isolation

Plussat: front desk at check in and check out very helpful

Miinukset: beds comfortable but room tiny, inconvenient and tatty

Plussat: Staff was really friendly

Miinukset: Room was smaller than expected

Plussat: Location to union station was super handy. Also the staff on the front desk were very friendly and very helpful.

Plussat: Very central to everything we wanted to do...super friendly desk clerk upon arrival

Plussat: Super close to Scotibank arena for our plans. The hotel was beautiful, staff was friendly and helpful and the pub downstairs was awesome!

Miinukset: Room was a little small but clean and comfortable.

Plussat: Great price and location. Good food at the pub. Small but comfortable rooms.

Miinukset: Small rooms. Wallpaper by shower was mouldy and peeling.

Plussat: Stayed here a number of times, always been a great experience. Late arrival this time, was upgraded.

Plussat: Quick check in - quick check out fantastic breakfast

Plussat: Location and cleanliness

Miinukset: The rooms are about the size of my closet. The cleaners still come into your room when you hang the privacy door hanger.

Plussat: Perfect location. Friendly staff and an excellent room. Room was just the right size for a weekend away

Plussat: location is good

Miinukset: one of girl staff was not kind

Plussat: Nicely updated and decorated. Wi-fi.

Plussat: Comfortable bed, clean conditions.

Miinukset: Paper thin walls, next-door neighbor (511) loud talking on the phone at 4:20A.M., continued by loud TV, then his very loud laughter at TV movie at 5:00A.M. The lack of response from hotel staff to solve this situation. As I quickly left the hotel at 5:50a.m. to go elsewhere for sleep, the man next door was still loudly making his presence known. The night clerk seemed sympathetic, but unwilling/afraid to commit to any form of action.

Plussat: Location was a key point since we walked to all shopping amenities and concerts.

Miinukset: The room was too small making it uncomfortable to move about. Three people stayed in the room. No fan in the bathroom. Not enough shelves in the bathroom. Too noisy.

Plussat: Location is superb, rooms are basic but clean, the restaurant and bar are good and the internet comparitively cheap.

Plussat: Hotellin sijainti oli loistava ja kummatkin asiakaspalvelijat tapahtuma-tiskillä olivat mukavia ja auttoivat paljon!

Miinukset: Ilmastointi laitetta oli todella vaikea käyttää ja säädimme sen usein väärään asentoon. Lisäksi kylpyhuoneesta levisi aina kosteus koko huoneeseen sillä siellä ei ollut omaa toimivaa ilmastointikanavaa.

Plussat: Erinomainen sijainti.

Miinukset: Ensivaikutelma huoneesta oli pieni ja synkähkö, mutta huone oli siisti ja sieltä löytyi kaikki tarpeellinen, vaikkakaan emme havainneet odottamaamme tasoa (deluxe-huone, king-size vuode). Buffet-aamiainen oli melko kallis ja hintaansa nähden varsin vaatimaton.

Plussat: stayed in the "Executive" room and door hit the TV cabinet as i opened it. two people couldn't pass by end of the bed simultaneously as the room was so small. This would only be considered a large or executive room if you were a munchkin. Avoid

Miinukset: size of room was farcical

Plussat: The location very good near all the main attractions

Miinukset:

Plussat: The price was perfect for my budget

Miinukset: No

Plussat: location

Miinukset: small room and no fridge

Plussat: the staff, location of the hotel

Miinukset: we were first given an old noisy room and we paid and reserved a premium room not a standard. We only found this out when we asked for a quieter room and got the room we reserved in the first place.

Plussat: Room

Miinukset: The lovely lobby was cold

Plussat: The hospitality was great

Miinukset: Choice of breakfast, wish there was substitutions for something else

Plussat: Location to downtown and view of water was great

Miinukset: Walls were not sound proof and our neighbours were loud passed 2am.

Plussat: The location is fantastic.

Miinukset: coffee in the rooms during Covid. We had a maker with sugar and creamer but no actual coffee. One concierge was rude and told us we absolutely couldn't have any coffee packets or paper cups in our room but others happily brought it to us.

Plussat: the room.was amazing and clean and the front desk staff were polite and professional.

Miinukset: i have no complaints.

Plussat: Top Location

Plussat: Excellent staff. Great rooms, comfy beds and perfect location for a walk on the water.

Miinukset: Everything was excellent

Miinukset: Staff wasn’t helpful especially manager, travelling for work and had to work early I had to call security numerous times as their were teenagers partying in the hall at 2am and I had to be up at 5:30am. So you can just imagine the sleep quality. Not to mention their suppose to enforce social distancing and clearly that wasn’t happening in the hall way. When I spoke to management in the morning I was told nothing can be done because I booked through bookings :/ I won’t be staying here again when travelling to Toronto for business. Our room was dirty as well, there were beer bottles on our balcony and used shot glasses . Just a bad experience overall. Didn’t get breakfast either.

Plussat: The view

Miinukset: Pillow was too soft

Plussat: The lobby was clean and modern

Miinukset: The room needs updating. Lots of dust behind the beds, paint peeling off the door. Overall it was pretty run down.

Plussat: The view.

Miinukset: The aircon is not cold. I didnt sleep well i was sweating overnight. The refrigerator is not cooling enough. The beddings is not so clean.

Plussat: The room was clean and I had a lake view

Miinukset: No

Plussat: same location as conference

Plussat: Staff very courteous and helpful. Great location.

Plussat: The room service breckfest was right on time in the morning and it was grate

Miinukset: The hotel was the best that we stayed at so far service was grate

Plussat: view of lake, valet parking

Plussat: No one bugged us

Miinukset: mark up on the food way to high

Plussat: Lovely room - very confmy bed. Lots of choice at breakfast. Good Location.

Miinukset: When we arrived at the hotel, we were first given standard traditional view rooms despite having booked and paid extra for lake view rooms. Although this was quickly rectified. Also on checkout, the hotel tried to charge us the standard rate for the rooms - despite having paid in full already at an online discounted rate.

Plussat: facilities of the hotel in general

Miinukset: no

Plussat: Proximity to harbour

Miinukset:

Plussat: nice room, nice view

Miinukset:

Plussat: Uima-allas, kuntosali, hyvät sängyt, kahvinkeitomahdollisuus huoneessa

Miinukset: yörauhasta huolehtiminen, ei kokoyön juhlintaa hotellihuoneissa, jotta naapurit voivat nukkua

Plussat: Lakeview

Miinukset:

Plussat: Perfect location for business if you are in Toronto for work in the Financial District or for a tourist as you are in the entertainment centre, If you are visiting universities, several are within walking distance to the hotel too.

Miinukset: Was not advised that there is a daily charge for wifi internet.

Plussat: The staff are always helpful and happy

Plussat: Its in City Center of Downtown Toronto .

Miinukset: They Dont Accept Cash ,

Plussat: The hotel is in a good location with Dundas Square a two minute walk away and the Eaton Centre a five minute walk.

Miinukset: Parking is not included in the room rate and it is in a separate underground lot off of the hotel property. It is across the street. The hallways were eerie and appeared to not have been renovated for some time.

Plussat: The location

Miinukset: Floors in room were dirty upon arrival

Plussat: Convenient for Midtown Toronto on subway line

Miinukset: Parking is on street or Public Parking close by

Plussat: It was a convenient location.

Miinukset: It could have been cleaner.

Plussat: Clean tidy hotel room.

Miinukset: Everything seemed fine.

Plussat: Location

Miinukset: Cleanliness. Very poorly cleaned. Switched rooms and the next one was still dirty. Asked for extra pillows and body wash, as the dispenser was empty. Broguht 2 pillows without pillowcases and no body wash, guy said hed be back with both and never did.

Plussat: Location, and room was functional and everything worked great.

Plussat: the location

Plussat: Good location

Miinukset: The wall is not soundproof so every morning I will be waken up by the noises when someone else shutting the door.

Plussat: Central location

Miinukset: Small room, no refrigerator. I'm very disappointed because I booked the room with preayment for the best fare. I needed to take a second room and I found out that the hotel made me a cheaper rate!

Plussat: Location is just off Eaton Center, easily accessible to subway, shops, etc. Room was in good conditions and very clean.

Miinukset: Some services are poor. They provided only one pack of coffee and refuse to refill. The parking is covered and seems to be safe, but quite expensive and you may have unhappy experiences: charged me some extra money when leaving claiming that I exceeded the time with one hour (although the man in charge indicated me a different time limit when I entered).

Plussat: I liked nothing about it and I still do not know what amount you booking.com charged my credit card. Kindly send me this info pls.

Miinukset: Yes the elevator I hated the idea of using a swipe key, it is stupid.

Plussat: Nice hotel very central and conveniently located. It is clean and reasonably priced/

Plussat: The location of the hotel is excellent for city travellers. sINCE I last stayed there the hotel has been refubished and is excellent. sHAME the restaurant was not quite finished.

Plussat: location is good

Miinukset:

Plussat: I was really disappointed as when we went to check into the Bond Place they told us they had no rooms left and shipped us off to another hotel which was a long walk away I booked the Bond Place as I had stayed before and it was exactly where I needed to be one of your staff was very dismissive of us when we tried to find out how far the new hotel was so as you can imagine it was not a good trip

Miinukset: The new hotel we where transfered to was not very nice I thought it seemed a bit grotty we thought it was student digs

Plussat: Location - in the middle of the city, size of the room

Miinukset: One had to wait long time to get breakfast at the hotel restaurant

Plussat: close to downtown, subways. is quiet hotel even with so many people staying there..

Miinukset: I would like to have seen more variety of items in restaurant. but i ussually dont eat in hotels where i stay.

Plussat:

Miinukset: very small rooms, the beds were uncomfortable, and it was very noisy.

Plussat: The location is central and walking distance to everything downtown including the financial district and Eaton Center. Staff were very friendly and helpful despite the Covid-19 restrictions. The bed was comfortable and the room was very clean.

Miinukset: Nothing. Everything was what I expected

Plussat: One King West is a lovely hotel , comfortable rooms especially the beds. The staff are very helpful and friendly and can not do enough for you. Excellent location downtown Toronto.

Miinukset: Nothing

Plussat: Great staff. perfect location. Fantastic price and amazing room. Loved it.

Miinukset: Bed was a bit short.. lol

Plussat: I love the area. So many things to do within walking distance.

Plussat: Outstanding service. Very friendly. Clearly an upscale hotel. First night I had an interior room. The second night (did a separate booking) I had an external room on the 32nd floor. Nic view if the city and the lake.

Miinukset: No

Plussat: The place had a nice kitchenette, with even a washing machine and a dishwasher. Although I was only there for a couple of days, I can imagine it's excellent for traveling with family or a long-term stay. The staff, including the cleaning staff, were all super nice.

Miinukset: Everything was great.

Miinukset: It was perfect

Plussat: Good fitness centre. All good

Miinukset: Elevators a bit slow, but that would not stop me staying again.

Plussat: Convenience and price

Miinukset: The 250 deposit required.

Plussat: Great staff, great location, good amount of space and clean. Overall very pleased with getting a reasonable price for a beautiful hotel that offered all that.

Miinukset: The duvet was so warm we had to put the heat way down and still woke up sweating, but then it was too cold to remove covers. Should give a 3rd large towel, even though there are only 2 people. Paper towels in the kitchen would've been also appreciated

Plussat: The staff were extremely Friendly and helpful. They went above and beyond to give a great first time experience. Beyond Excellent customer service.

Miinukset: N/A

Plussat: Staff was super friendly and helpful. In suite laundry was major bonus to wash and dry running gear before packing into suitcase. Room comfortable, well appointed. Historical building was neat, lobby nice, convenient location downtown. Valet parking was expensive but necessary as there appeared nothing convenient around. Well suited to transit and walking. Views were fantastic from 36th floor suite, and gym was great, with super views, on 17th floor. Sandwich/pastry shop off lobby was good, Starbucks immediately across street.

Miinukset: No in suite breakfast option, so either be prepared (and make use of in suite kitchen), hit restaurant downstairs (which seemed expensive), or plan for pastry or coffee shop mere steps away.

Plussat: I really enjoyed the facilities and the proximity of the hotel. It was great that the hotel was attached to the PATH as well.

Plussat: Breakfast

Miinukset: nothing everything was excellent

Plussat: The amenities in the room were very nice; good entertainment and comfort. Great location to downtown core.

Miinukset: Parking and access to the hotel is a little difficult, only because it's off Yonge St, the main street downtown.

Plussat: Food and staff were excellent at the Bistro, and location was good.

Miinukset: Water pressure was poor in shower and had trouble getting cold water in shower.

Plussat: The rooms were clean and well maintained. No smoking and the location is good.

Miinukset: The gym was equipped poor (just a few bikes, threadmills and stepper, no water dispender) and there was no filled fridge in the room. Internet was charged extra

Plussat: Very comfortable rooms that would be ideal for a longer term stay, excellent security, very convenient business location, polite and helpful staff.

Miinukset: Elevator problem, at arrival, only 1 elevator for 49 floors which resulted in excessively long waits.

Plussat: Polite and friendly staff.Great fitness area.Laundry facilities in the suites at the hotel.Old leather furniture.

Miinukset:

Plussat: Beatiful room, balcony, location, free fitness center and its fresh fruits

Plussat: area

Miinukset: no

Plussat: The location was wonderful - it was very quiet - staff was helpful

Miinukset: Omg the elevators are slow!!

Plussat: The view.

Miinukset: Loud dinner atmosphere. Room was not ready when we checked in at 4pm and then the front desk staff forgot about us. We weren't even offered a complimentary drink while we waited for 1 hour.

Plussat: Clean/safe

Miinukset: I was not given the room I paid for.

Plussat: The Hotel is in a great location. Close to restaurants and transit. The room was clean and we had a nice view of the city.

Miinukset: There were some partiers on our floor, however the hotel staff were pretty quick to deal with them and we never heard them again.

Plussat: Location and staff were amazing! There was a nice big TV which was nice!

Miinukset: The prices for the food! It was over $50 for 3 bottles of water and 5 bananas. We did NOT expect that and very very disappointed! The breakfast buffet was amazing, but the STAFF was making fun of us for taking a second trip to the buffet! The price of the buffet was RIDICULOUS! The STAFF should be ashamed of themselves for making fun of their guests!!!!!!!!

Plussat: An average hotel room for a four star hotel.

Miinukset: It would be nice if the tv could connect to streaming services.

Plussat: The price the first night but way overpaid for a second night. No service for what they charged was wrong

Miinukset: Price/value was awful.

Plussat: We were expecting more even just a bath tub but jacuzzi is what we really wanted the pool was awsome but not even a hot tub

Plussat: Staff was amazing! They went above and beyond to make me feel special!

Miinukset: Not a thing. Everything was amazing!

Plussat: I love the Hilton at an affordable rate. Walking distance to my favorite restaurants and the Eaton Center.

Miinukset: No Spa

Plussat: The free newspapers. Starbucks close by.

Miinukset: Bed was softer than I like.

Plussat: Accommodated my 2 queen bed request kids loved the indoor/outdoor pool

Miinukset: The room service from Tundra took over an hour at 9:30 pm.

Plussat: The price was nice. Room was clean Due to covid19. It was just a place to sleep No foods or room service Totally different ambience

Plussat: Location to my business

Miinukset: The room facilities were below average. No Fridge. Not able to open window for fresh air.

Plussat: Great stay, nice pool, jacuzzi and sauna. rooms were big and comfortable.

Plussat: staff

Miinukset: quality of the rooms, old bathrooms, no minibar

Plussat: Facilities were excellent and the staff helpful

Plussat: Very well situated in downtown core. Easy access to theatre distict - easy walking distance to several theatres - and a short walk to Rogers Centre. The purpose of our stay was to see a play and also went to a CFL game. Great

Plussat: Very nice hotel, and convinent to everything.

Miinukset:

Plussat: Clean room, Romantic, Good Service, Great facilities, I would recommend it to anybody.

Miinukset:

Plussat: Fantastic view, very comfortable bed, fabulous shower. Furnishings, bedding, and linens were all top-notch in room. Based on the negatives, I would recommend this hotel if it could be booked at an excellent price, I would have been disappointed if I'd paid the "regular" full price.

Miinukset: Dirty glasses in the bathroom, desk & bell staff were distracted in person (and abrupt over the phone) but other staffers were friendlier and helpful. Outrageously expensive breakfast choices - basic bacon & eggs over $38 (seriously) with the in-room fee and automatic gratuity. Even a bowl of cereal and a glass of juice would be more than $20. Needless to say, I did NOT order breakfast from the Hilton, but there are many many great brunch places within a 20 minute walk thanks to its central location.

Plussat: view of the city

Miinukset:

Plussat: the room space and size were very good...

Miinukset:

Plussat: The front end staff was warm, kind and professional. Staff was awesome. The lobby, hallways and rooms were very clean and modern. The beds were super comfy. The rooms were soundproof. The hotel restaurant food was out of this world. We ordered hambur

Miinukset: I hated the fact that we ate our supper so fast. It was sooo good that we wished it had lasted longer.

Plussat: We have always stayed here -when it was the Travelodge for business and for personal stays. Was about time the hotel was upgraded!! No more iron burns on the carpet and the smoking floors.....whoo...... Also very please to collect my HH points!!

Plussat: The warm cookies YUMMY comfy beds clean rooms

Miinukset: The change room for the pool was a large washroom. People in the gym can watch the kids in the pool

Plussat: Clean bright so close to Airport would recommend this Hotel to my friends

Plussat: No breakfast other than Starbucks

Plussat: Nice big TV, super comfy beds, AC, new furniture and cleanliness was on point.

Miinukset: A little far from the Toronto Congress centre (20 mins walk), but it's a 5 min drive.

Plussat: Staff was fantastic they went above and beyond to make sure our room was exactly what we wanted and made sure we had the view we asked for the even went as far as disinfecting the carpet so my baby was able to crawl around with no issues... the cleanliness of this hotel I have never seen it is impeccable they definitely do a great job the staff deserves a round of applause I’m blown away thank you doubletree see you again soon forsure!

Miinukset: Everything was fantastic nothing bad to say

Plussat: Great location and good quality.

Miinukset: The hot tub wasn't working but I wasn't told about it when checking in.

Plussat: I had a little issue on the front end with adding one of my Traveler’s to our room so they could check in prior to the person booking the room but front desk person Ali made up for the error and gave the best customer service I have exp. with a hotel

Miinukset: I’m not sure other than human error. We really had a great time overall and the restaurant Turtle’s Neck gave us an awesome breakfast experience. Then we got shuttle to airport for the entire group with lots of luggage in one trip for free was the icing on the cake to make our departure a smooth process.

Plussat: The room was clean and airport shuttle was provided

Miinukset: Staff not very friendly or appreciative Shuttle bus info was wrong and not up to date....spent nearly an hr waiting Requested a King got 2 Queens

Plussat: Everything was as stated in promo information. Comfortable rooms, friendly staff, etc. Really liked the layout of the bathroom. It seemed more spacious than other places we've stayed.

Miinukset: The room on the whole seemed a bit tight and cramped. Higher quality coffee in the room would be great!

Plussat: Clean room, night staff were excellent. Morning woman, not great.

Miinukset: Breakfast not included if booked via Expedia.

Plussat: location ,price ,ease of registraion and check in and internet avilability

Miinukset: having to pay for parking

Plussat: It was close to the airport and affordable.

Miinukset: No concerns.

Plussat: location and cost

Miinukset: 1. No three prong power outlet for laptop just a two prong extension cord from behind the TV center. 2.The shuttle bus badly needed engine repairs. The fumes inside the bus were sickening.

Plussat: Free WIFI

Miinukset: Two of the front desk staff were on the phone ignoring that i was there waiting for a while to checkout. I been in many Travelodge hotels particulary in The States and I had free continental breakfast while this one didn't have and I was expecting too.

Plussat: Close to the airport

Miinukset: Run down conditions in the room (#1110) - bathroom cracks in floor, tub, chipped counter top, shotty repair jobs. Overall outdated interior.

Plussat: The airport shuttle is polite and punctual. Dogs are welcome

Miinukset:

Plussat: not much wasn't pleased with the service, Nor did I get the room in which I had requested.So hopefully that has asnwered your questions was not pleased opverall to say the least.

Miinukset: Already answered above.

Plussat: The lobby, the kindly staff, the distance to the airport, the connection to the airport and to downtown Toronto.

Miinukset: The parking fee.

Plussat: Nice to stay in this Hotell,Location close to the airport ,and shopping

Miinukset: Poor communicate , when we arrived the staff didn't know about my confirmmation ,I have to wait about 1/2 an hour to verify with Your company.

Plussat: from the start of my stay to the last i was very happy with the service i received from the front desk as well as the cleaning staff. The design and apperance of the room was very enjoying as well,very clean. I also enjoyed the private acess to the floors.

Miinukset: The only thing that i was a little dissapointend about was finding out that i had to pay 12 $ a night for parking meaning an extra 60 that i had not budgeted for and was not aware of, also no continental breakfast

Plussat: The view and the decor

Miinukset: The fact that I was supposed to have a balcony

Plussat: Location

Miinukset: Carpets need cleaned or replaced

Miinukset: no breakfast included comfort of the bed and pillow wasn't good.

Plussat: The staff was always kind and helpful. We felt welcome our entire stay no matter the hour. The rooms were clean and comfortable. The hotel is in the perfect spot close to everything. I also really enjoyed the breakfast buffet. I miss those croissants!

Miinukset: We stayed on the top floor and I kept hearing tapping and clicks which I believe were from pipes or HVAC. Not a huge deal but kept me awake sometimes because I'm a light sleeper. Just something to know

Plussat: Centrally located, excellent service, very big room.

Miinukset: No.

Plussat: Everything

Miinukset: Nothing

Plussat: BEST VIEW EVER ! THE CN TOWER WAS PINK AND BLUE ! AMAZING HOTEL AND STAFF ! 10/10

Plussat: location

Miinukset: over officious staff

Plussat: Very comfortable and excellent location!

Plussat: The bed was very, very comfortable

Miinukset: No

Plussat: Staff was friendly and professional.

Plussat: Everything good, faultless

Miinukset: Maybe should have provided tea & coffee in the rooms

Plussat: Ease and comfort checking in and out. Facilities are fantastic!

Plussat: I enjoyed the quality of the room, th ebed was especially comfortable.

Miinukset: the spa closed early and the prices of in room dining was out of proportion of Canadian hotel prices.

Plussat: Location, good service at the reception, proximity to convention centre and train station. Great view in room 2500.

Miinukset: Nothing

Plussat: their rooms are very clean. their lobby's workers are very kindly.

Miinukset: their restrant's workers have a poke face.

Plussat: best value, great location, upscale, would stay nowhere else in downtown Toronto

Miinukset: price of two drinks in the bar, asked for a glass of wine and a scotch and got a bill for $38

Plussat: Friendliness of staff, good breakfast, excellent room.

Miinukset:

Plussat: The quality of the hotel for bthe price. The inclusion of breakfast was a great plus.

Miinukset:

Plussat: The service and styling is spot-on, generous room size and appointments that made the price good value

Miinukset:

Plussat: Friendly staff, value for money and very clean

Miinukset: Nothing not to like

Miinukset: We had to wait about 20 minutes for a staff to show up to check us in. We had to wait more that 30 minutes for a staff to show up to check us out. Very annoying.

Plussat: Price / size of place and the cool bathroom mirror for make up

Miinukset: No balcony

Plussat: The location

Miinukset: There was no room cleaning, no delivery of room service and the room I booked was not given to me initially I had to go back downstairs to get the right room.

Miinukset: Very poor cleaning. Stuff on walls in bathroom. Couch was very dirty. Didn’t want to sit on it. Lamps beside bed haven’t been cleaned. Would’ve expected higher standard of cleaning during this time of COVID.

Miinukset: There was a spider in my room on my last day so I had to switch rooms.

Plussat: Didn’t receive breakfast - covid-19

Miinukset: Next time hopefully dining services will be available

Plussat: The room was spacious and the front desk was very hospitable.

Miinukset: Housekeeping was really poor for the first 4 days of our stay despite our reporting it twice. It was not until we spoke with the staff who was cleaning our floor that day that it actually got resolved. The kitchen was poorly equipped.

Plussat: Rien / nothing

Miinukset: No room service , not clean , resto no delivery at the room , ask for extra towels ... again no delivery at room ... COVID or not COVID ... service in your hotel is important and cleaning is more important !!! You loose my respect never go again !

Plussat: Excellent reception and room confortable

Plussat: Facility was pleasant

Miinukset: Bed skirt was torn A discarded paper cup behind nite table

Plussat: I loved the room and hotel it was very nice the bathtub was so spacious .. felt like my own condo (minus balcony)

Miinukset: No cold water during stay, no balcony rooms cause of water damage? Or something. Took a long time for a/c to cool down the room

Plussat: proximity to Woodbine

Plussat: Free parking and free internet throughout the entire hotel. Everything was perfect.

Miinukset: I have no complaints.

Plussat: Rauhallisuus

Miinukset: Huoneessa äänekäs ilmastointilaite

Plussat: I liked the modern design,overall ambiance and reasonable price.

Plussat: The location was convenient to the airport and major roadways to get you around Toronto, as well as down the street from restaurants, coffee shops etc.

Miinukset: The hotel was great is all respects. The only thing I could recommend would be to include the price of parking ($7/day) included in the pricing on the website in order to get a better comparison against other properties.

Plussat: Visited Toronto and Niagara Falls

Plussat: It felt like home. Clean and bright rooms. Moxie's Restaurant was A++ .

Plussat: the room was gorgeous! the staff were cordial and able to help the best they can.

Miinukset:

Plussat: The lobby was deorated for Christmas and the tree was beautifuly decorated. I was only there for 1 night, but I have visited this hotel before. I love the design and overall feel of the hotel and will visit every chance I get.. It is definately a great price point.

Miinukset: The green apples on the floor that I was on were not there, but everything ele was perfect.

Plussat: Room was dirty, garbage bins were full. Had to ask staff to do a thorough cleaning. A/C not working, but staff lent a standing fan. Location is great.

Plussat: Location and amenities

Miinukset: No

Plussat: Price

Miinukset: Definitely not a 4 star hotel. Furniture was all worn and scratched up. Bed sheets on inside out. Mattress cover as a blanket. Staff customer service was poor.

Plussat: Its homely relaxing so much at home always friendly

Miinukset: No nothing just fine

Plussat: The bedrooms were well appointed with a very modern look

Plussat: Location was convenient.

Miinukset: This hotel was rated as a five star hotel. We've stayed at this hotel before, but this time we were given a 1 star room. Very old, furniture was old and nicked, curtains were unhemmed and dragging on the floor and therefore dirty. Staff was friendly.

Plussat: Vary spacious comfortable. Vary close to everything Everything was great

Plussat: the room was nice

Miinukset: There was a delivery truck on shutter, outside our window from 2:30 am for an hour, beeping the entire time. The bartender added way too much ice to my Manhattan and he shook it rather than stirring!! Ugh

Plussat: Washroom was beautiful

Miinukset: Your company booked me a room with a brick wall outside my window when it was advertised as room with city view. The main reason I booked this room was for a view.

Miinukset: I didn’t like that I was interrupted of my stay because of a fire in the building. Room smelt like burning smoke. The halls were filled with smoke and I couldn’t breathe. I left my room because everyone was coming out and a lady’s room next to mine was flaming fire out her window. I was scared for my life and thought I was going to die. Make matters worse I was standing outside in the cold & pandemic in my hotel slippers for 2 hours (9:30pm-11:20pm) freezing. I also I was scared because a lot of people were there during COVID and police weren’t concerned about social distancing at the time and hotel didn’t do anything about it after I called countless times and said after my 2 hours wait outside to “wait in hotel lobby” where there was even more people in there! I want to know if I can get reimbursement or good will because this is unfair, unacceptable and not what I paid for. Please get back to me on this.

Plussat: The staff were very courteous and warm.

Miinukset: The room was really dusty. Not sure if it hadn’t been rented in awhile, but I think they should dust them before customers check in.

Plussat: Didnt go for breakfast but eaten befr great

Miinukset: Nothing realyeverything fine

Plussat: It was convenient to the theatre and made it easier rather than having to drive & find parking.

Miinukset: Rooms were very small for more than 2 people

Plussat: Excellent location, beautiful design, good music

Plussat: I really like that the staff was really helpful in carring our bagage to our room and the vallet parking

Miinukset: did not like that conteniental breakfast was not included in the price

Plussat: We were at the hotel because our son was in St. Mike's Hospital. The staff could not have been more helpful and kind. Having Fran's so handy was also excellent for us. From the front desk to the valet parking, all were effiecient and pleasant.

Plussat: The bed was very good

Plussat: An excellent hotel, top quality and fantastic location

Miinukset:

Plussat: Excellent staff.

Miinukset:

Plussat: Well equipped room (although large fridge in small room is noisy at night!)

Miinukset: Room overlooked large fans on roof of neighbouring buildings and was noisy at night.

Plussat: The room were very nice. We staying in a kichenette room.

Miinukset: Parking was difficult.

Plussat: Staff is so welcoming! Room service menu (and actual food) is amazing. I never have a bad experience at The King Eddy!

Plussat: Fabulous location for us -- we were heading to a concert at the Sony Centre. Great selection of restaurants nearby. Helpful staff. We especially appreciated being able to store our luggage while we explored Toronto after checking out.

Plussat: Wonderful old world historic hotel right downtown. Lovely experience.

Plussat: I love this hotel. It's close to everything, it's clean, and everyone is very professional. The rooms were large and the beds were so comfortable.

Plussat: Great location

Plussat: Location and helpful staff and how clean everything was

Miinukset: No

Plussat: Nothing.

Miinukset: Your provider (Cancelon) failed to provide us a hotel room.

Miinukset: Friendly staff, clean rooms, comfortable bed and great location

Plussat: I was upgraded by the front desk into a King suite room. It was beautiful. Great service by all staff.

Miinukset: No pool.

Plussat: Quiet, comfortable and convenient.

Miinukset: No swimming pool.

Plussat: Nice comfortable king bed.

Miinukset: A/C a little noisy

Plussat: Check in was a breeze, big room with a big comfortable bed, modern amenities, and easy to get to/from the train station and other local attractions. Very friendly staff.

Miinukset: I don't really have any gripes, so I'll say softer toilet paper. This was honestly the only thing that stood out as less than excellent to me.

Plussat: Staff was very friendly. Room was nice and quiet.

Miinukset: This hotel is very expensive for sure.

Plussat: We got a fantastic price through booking.com. We would not have been able to afford this hotel otherwise. When the receptionist saw that we had a baby, she upgraded us to a larger room which was nice!

Miinukset: The Internet was pricy and hard to hook up. We needed an attendant to look at it but it still didn't work until late into the evening. They didn't charge us though, so it worked out in the end.

Plussat: The rooms were very big, clean and in great shape. The location is great, right down town.

Plussat: The room we stayed in large and spacious but extremely outdated.

Miinukset: The bang for the buck factor. For the price, we were expecting our room to be ultra modern but that wasn't the case at all. The room's fictures, especially in the bathroom, were straight from the 70's!!

Plussat: Excellent location - clean - efficient - good food - would come back again - good upgrade - not the cheapest.

Plussat: service was excellent

Miinukset: beds and pillows were not comfortable, my neck is still very, very sore!!!

Plussat: Good location, perfect and spacious room, happy with the facilities

Miinukset: Bit unpersonal

Plussat: Proximity to attractions

Miinukset:

Plussat: location and friendly staff

Miinukset:

Plussat:

Miinukset: I was extremely unimpressed with how the hotel staff handled their over booking rooms and for our "trouble" we were given two cots in subsitution for a queen size bed.

Plussat: Nothing.

Miinukset: They did not have our hotel room ready even though we arrived 3 hours after check-in. They then proceeded to downgrade us to a room that did not have a skyline view or the large tub that I had booked (shouldn't they always upgrade if they mess up??!!)

Plussat: The property itself was spectacular. The staff were great and most importantly it was a very nice and comfortable stay! Had a great time!

Plussat: Amazing hotel. We celebrated our anniversary with a "staycation" during the pandemic and stayed in the room with a soaker tub. Unfortunately they only had a few floors open so at first we were put on the 6th floor which did not have the city/lake view that was shown on the booking website. Luckily Chrissy at the front desk was more than accommodating in putting us into a better room that exceeded our expectations!! A beautiful hotel with great service (although I can't speak to any of the amenities as they were all closed during our stay)

Plussat: great location and views. comfy bed. love the bath. convenient parking.

Miinukset: no water for a while. but note that the hotel was mostly empty. was fixed in no time once reported.

Plussat: the location is perfect. Near most of the shopping areas and good dining places. It’s like a home away from Home! You walk out and you have a kitchen and dining area! Staff are very knowledgeable and friendly!

Plussat: Amazing service , great employees Wonderful service , got the early check in like I wanted . Employees were wonderful really had me thinking about staying another night . Will definitely come back .

Miinukset: Just wished the bar opened longer on weekends

Plussat: The staff are very courteous, the Char bar staff are well versed in mixology, the rooftop addition is classy, and the hotel is in close proximity to some really fun places including the CN tower, Rogers Centre, the aquarium, and the Steam Whistle Brewery!

Miinukset: The towels were okay but we would have preferred them to be larger and softer.

Plussat: Great location with harbour front view! Room is very clean with a deep bath tub. Staffs are responsive and friendly.

Plussat: It's always clean and very well decorated. Nice classy place with very pleasant staff. And I love that they have cucumber water in the lobby and apples and bananas in the gym. All the little extra touches make it really worthwhile.

Miinukset: Nothing to dislike it's an excellent hotel

Plussat: Great location for going to the hockey game. Very friendly and helpful staff. Pool, hot tub and sauna were very clean and right temperature!

Miinukset: No

Plussat: Love love looooved the view over the water. I specifically got this room due to the tub and the fact that it overlooks the water is just beautiful. The room was nice and everything was comfortable and clean.

Miinukset: Our room phone did not work.

Plussat: Location was excellent. The staff was outstanding.

Miinukset: No

Plussat: Great rooms, good restaurant.

Miinukset: Little pricey.

Plussat: When we booked the hotel there was indoor pool and restaurant . But they have only hottub which is great by the way. After booking , we get an email that restaurant will be closed. That wasnt fair really. Otherwise this is our second stay at cambridge Stafff really nice . Water drain in the living room never got fixed despite complaining. rooms are spacious.

Plussat: Everything was great

Miinukset: Nothing comes to mind...

Plussat: My boyfriend and I came for our 6 year anniversary. We wanted to explore Toronto, so we came early. The staff was amazing! When we got there, they let us have an early check in and explained the parking and amenities very well. The hotel is in the perfect proximity to everything in Toronto. We will be staying there again upon our return.

Plussat: We stayed at the Cambridge Suites as part of a weekend getaway. In the heart of downtown and right around the corner from Massey Hall, the Cambridge Suites was withiin walking distance of everywhere we wanted to go. The suite was spacious and offered every convenience. The bed was extremely comfortable and the linens clean and crisp. The room was very quiet and the staff was most accomodating. We would definitely stay here again.

Plussat: Everything was great

Miinukset: Everything

Plussat: Nice room layout and amenities Very quiet

Miinukset: Room heater thermostat did not work well Elevator down button light did not work

Plussat: This was a great deal! It is conveniently located downtown near the Air Canada Centre and a quick walk to the Hockey Hall of Fame. It's not easy finding a 4-star deal downtown, but this was definitely one! Everyone was kind and answered all our questions. Staff throughout the hotel was inquisitive and helpful. Parking on site and not too bad of a price. Highly recommended!

Miinukset: Perfect stay. No complaints.

Plussat: I compared alot of hotels for our long weekend visit to Toronto. The Cambridge seemed to offer the best value as far as price, location, and you get a suite not just a room. The room were clean, and recently refurbished. The staff was friendly and helpful. The bed was very firm, but we prefer it that way. The hotel has a strictly enforced no noise policy, which is something we appreciated. We were able to get the rest we needed after very full days taking in Toronto.

Miinukset: The temperature in the room was a little on the warm side. Not uncomfortable, but we would have preferred it a little cooler. Weather outside was in the 90's. Turning the thermostat down did not seem to help.

Plussat: The Cambridge Suites has been reliable. It is close to many attractions and not hard to get to. It is VERY convenient that you can leave your car there until 6:00 after check-out.

Plussat: The room that we've stayed in is very clean and tidy. I also appreciate that there's two LCD tv in our suite...I think its a bonus!

Miinukset: As a guest of the hotel, why do we have to pay for parking?!

Plussat: Exceptional hotel.

Miinukset: No breakfast included.

Plussat: The Location

Miinukset: Yes, the club is not as should be, it is just name