London Marriott Hotel Grosvenor Square

The room I booked was not provided. Staff were rude and considering the amount I paid I would have been better staying in a Premier Inn

I am very disappointed in the hotel, upon check in we arrived around 3, advised rooms are not ready we had booked 3 rooms for the wedding on the weekend, we had dinner at the restaurant in the hotel, the food was very basic but the staff in the restaurant where excellent, after dinner we were advised the rooms is still not ready, we are already exhausted, some of us travelled 3hours from Sheffield driven and just wanted to put out feet up, the rooms are very small, the beds are a nightmare kept injuring our legs on the bed board, it was a huge inconvenience we had to wait 3 hours for a room, if we knew was going to take that long we would of relaxed at home, or checked in the following morning, we then have are rooms all over the place on different floors.

staff at the reception was very unhelpful, we had to wait hours for our rooms the food in the restaurant was horrible.