Beppu hotellia

Plussat: The service is excellent with a personal touch.

Miinukset: There are cockcroaches in the room. 3 were caught during my 3vdays stay.

Plussat: Great atmosphere to relax in. Decompressed after three weeks in Tokyo and Nagoya.

Miinukset: It is expensive but the service and facilities were excellent. Slight smell of sulphur outside but you adjacent to three of the hells of Beppu.

Plussat: Best breakfast for a long time, service unbelievable, so helpful

Miinukset: Struggled with communication

Plussat: Very comfortable and beautiful

Plussat: Everything is amazing! Great location, great food, thoughtful and helpful staff!

Miinukset: Nothing

Plussat: Breakfast and dinner are superb. Location is superb. The staffs are all very welcoming and helpful. Room is very comfortable. The price is a little bit high because of long weekend but acceptable.

Plussat: spacious and with nice seaview room

Plussat: The room is very comfortable and spacious with no doubt. The scenery is great. (I believe it's all Seaview for all rooms?) The two public hot spring are good. The outdoor (open) one is facing the sea.... just the sea is a bit dirty. The indoor one is a semi open bath tub filled with hot spring water with almost constant temperature. You can do it all day anytime.

Miinukset: I would recommend you to reach the hotel by taxi if you are taking train to reach the city. It's not particularly close to the city centre and the sight seeing for obvious reason, although the city itself is not big. It may take about 10 minutes to the city centre and 10-15 minutes by taxi from the train station to the hotel. The scenery of the restaurants are great. However, the range of food selection for breakfast and dinner are very limited considering this type of report hotel. My wife does not take raw but there are only few options (only 2-3 main dishes among these few options) on the menu to choose. The complimentary bar only serves basic items (coffee and tea) and it is not close to anywhere. You may need to bring some snacks if you want to.

Plussat: The room was amazing!

Miinukset: The staffs might need a little bit more training. English speaking staffs don’t know much about the resort and Japanese staff don’t understand our requests due to language barrier. However they are still very polite!

Plussat: The space in the room, the views, the private bath, the breakfast.

Miinukset: Pillows were too hard and too high, instructions for tv etc not in English, had drone flying outside bathroom window and balcony one day maybe for advertising -and didn’t tell us in advance.

Plussat: Amazing pool and views, big and comfortable room, and enjoyed the outdoor bath!

Miinukset: Location next to a main road

Plussat: Onsen view and breakfast options

Miinukset: Nothing

Plussat: Everything about this place was excellent but what stands out the most is the staff & the comfort & beauty.

Miinukset: No room service

Plussat: The hotel was extremely clean. The staff were so friendly and did their best to help all of us. The hotel is located in a quite area and very close to Beppu park. It takes about 5 mins walk to Beppu station. Lawson is 2 mins walk from the hotel. Unfortunately dinner were all booked out so we didn’t get to try. The hot spring are very nice too. Would love to go there again.

Plussat: Our flight was delayed for hours, when we arrived, the normal dinner time was over. Tokumoto was super nice to us, served delicious dinner and took great care of us. We feel like at home while we stay there. We will like to revisit in future.

Plussat: I really prefer the traditional japanese inns called ryokans to conventional hotels but hanna beppu have managed to combine the traditional personal experience in a hotel environment! first of all as in all the photos the place is stunning and the japanese are the only people who know how to balance style and function! I felt looked after but also had freedom to walk around in my lounging yakata all round the hotel to meals and to their delightful onsen! the meals were lovely especially the gourmet dinners using all the local seasonal delights! there was staff who spoke english that was so helpful for me as well! I went there to visit all the hot springs in the area and everything is easy to get to on their bus system! I recommend this place and would enjoy returning myself!

Miinukset: to be really particular, their pillows were rock hard! I used a few towels instead! a very small detail!

Plussat: The hotel provided nice service, the room is quite comfortable, clear, the dinner is delicious as well, where is good to have a great days with family.

Plussat: service was good. people were so nice, room was clean breakfast was good it was great to stay

Miinukset: none-

Plussat: Fantastic service. Kids friendly and they pay good attention to cleanliness. They even clean the luggage before sending it to the rooms!

Plussat: Spacious. Staff are nice. I would recommend to my friend

Plussat: The staff, Yoko-san was superb. The private onsen was great but the food was superb.

Miinukset: Location was a bit out, but still okay

Plussat: The food was amazing and we appreciated the care taken in translating the menu and in the presentation of all the beautiful dishes. We loved having our own two private baths, and felt very comfortable in the futons.

Miinukset: The check out time was 11, and we wanted to use the Family Bath at 10:00, but someone was in there. Just after they got out, the cleaning staff went in (at 10:30). We went in anyway, but felt we were not supposed to do that. Maybe the cleaning staff should go in after the check out time?

Plussat: Everything was excellent and we had a great time stay there. The staff was very friendly, highly recommended

Miinukset: Nothing

Plussat: High level traditional Japanese hotel. The staff was unbelievable, amazing. The facility is beautiful, clean, quiet and very relaxing. The family Onsen and the private onsen are well maintained, nice and clean. Food just perfect, great culinary experience.

Miinukset: I don’t take it as a critic, but as a warning to western travelers! Being a traditional Japanese hotel (with the beds on the tatami and so on..) the meals are Japanese. The Japanese breakfast is very big (rice, soup, various kinds of fish, pickles) and could be a bit difficult to approach for some Europeans... But, as I said before the food was just perfect.

Plussat: Wonderful staff, excellent food,great Onsen very clean.

Miinukset: Futons could have been a little thicker.

Plussat: The staff was very friendly and flexible. The garden outside was beautiful and the atmosphere in the ryokan was very relaxing. The baths in the room were great and also the bigger private outdoor bath was usable for free. The selection of food was amazing, dishes looked beautiful and were very delicious.

Miinukset: There had been a misunderstanding about a special diet requested in advance. However, after clarification the staff was able to fix the issue by the next day and the updated menu was excellent.

Plussat: Sijainista

Miinukset: Hometta huoneissa

Plussat: Private outdoor onsen but it shoyld has got a shower to take a bath before onsen in that area.

Miinukset: It has no private Western style bath room.

Plussat: The host lady was excellent. Very friendly and lovely. Will come back again.

Plussat: - breakfast was delicious so definitely book that - welcome was fantastic and the staff are super friendly

Plussat: Staff were friendly and gave us a nice tour of the place, room was spacious and clean and the private onsen was absolutely lovely. Shared bathrooms were also nice and clean, complete with toiletries. A little pricier than other places we've stayed in Japan but well worth it and would definitely recommend for an authentic Japanese experience.

Miinukset: A little on the pricey side as there were only 3 of us and we had a large room.

Plussat: Very welcoming, real traditional experience. We loved this place!

Plussat: Hyvä sijainti.

Miinukset: Rakennus haisi homeelle ja liian paljon matalia oven karmeja. Löin niihin 5 kertaa pääni ja verta vuosi. Henkilökunta vain nauroi kun asiata huomautin.

Plussat: Clean comfortable rooms staff were great

Plussat: I want in not expect much for the price but was greatly surprised by this Michelin award winning establishment. Very traditional but with a European toilet. The outside hot spring that had to be booked each was out standing. Don’t forget to pay extra for the breakfast. The staff all went above and beyond.

Miinukset: The wifi varies by location in the facility. Some parts of my room upstairs excellent others spots not so good. The pin in google map puts in the little lane to the west or back of the place. The lane it is one to the left as you look at the hills behind.

Plussat: This was a fabulous Ryoken style accommodation with amazing and helpful staff and very comfortable rooms throughout. The onsen facilities were immaculate and the rotonburi was fabulous. Beppu is a lovely place to visit and this is the only place to stay!

Miinukset: Everything was wonderful.

Plussat: The hotel was in a great position on the waterfront. There were many restaurants and bars within a few minutes walk. The station was about a ten minute walk. The room was very large with an Onsen bath on the balcony. The Onsen water was very hot, but you could add cold water. The staff were very helpful and welcoming,

Miinukset: Nothing everyone was great.

Plussat: The room we had was excellent (we went for one with a private onsen) and I could not recommend it more. Amazing facilities and lots of free amenities provided by the hotel! The staff were very friendly and nice too!

Plussat: Room is so big Clean and good location

Plussat: Absolutely perfect. On the coast of Beppu, quiet and clean. A walking distance from Beppu station. Amazing in-room breakfast with an outstanding view. Private in-room onsen plus a great rooftop outdoor onsen. Really high-end.

Miinukset: Nothing

Plussat: The baths were great

Miinukset: The steps to get into the accommodation. Made it hard to carry suitcases up but the staff members help which was helpful.

Plussat: The staff Is great, rooms are wonderful, everything Is perfect

Plussat: Many good restaurant around the hotel

Plussat: Consistently outstanding food, breakfast and dinner were out of this world. Truly charming service and excellent premises, clean, warm, friendly, efficient- Ryokan perfection with lovely in-house onsens literally a few steps away from the station, and with excellent parking. Absolutely perfect.

Miinukset: Nothing- it couldn't be better. I just hope that the unique and wonderful features of this Ryokan are there forever.

Plussat: The location was good as it was just a step away from the station. The room was great and comfy. The breakfast was good. The onsen experience was nice as there were three different onsens to choose from. The place was what you can expect from Ryoken standard in Japan.

Miinukset: It was a little bit uncomfortable experience checking out as it was raining and we had to change plan due to the rain. I asked the owner to stay a little longer in her living room because I was travelling with my 75 years old mother and I did not want to take her out right after check out since we need to discuss the changed of plan and I did not have the umbrella. We did not expect the rain so I asked if we could sit in the living area for a while. She said yes but did not seem to happy about it. So I decided to go out and brought the umbrella and came back to get my mother. The owner seemed relieve to see us leave.

Plussat: Everything else

Miinukset: It was a bit pricey

Miinukset: Hotel is located 2 minutes from Beppu Station. It is easy to find restaurant and more shopping around there. It was such a great time that we can relaxing at private onsen in hotel and no need to pay extra. Breakfast was good with Japanese style. But very surprised when we back to our room. Housekeeping clear our Futon (bed), it seems they don't want us relaxing more after breakfast and waiting for check out time. That's I really don't like it.

Plussat: The location is near Beppu train station which is very convenient.

Plussat: Convenient location

Miinukset: Customer service is below standard.

Plussat: Personal onsen (in the room) was located in the open air and was very good and picturesque. Public open bath was able to be reserved at any time for 30 minutes. It was very comfortable to rest there, because it's hard to find gender-mixed baths in other places. Dinner and breakfast were served in the common space (dining room), but were very delicious and big enough. Room was very spacious and pretty. It had a great view from the windows. It was really comfortable.

Plussat: The new wing I stayed is nicely decorated, clean and not crowded. I booked the penthouse and a twin room. Both are very nice. Staff are helpful but speak very limited English.

Miinukset: The food was pre-cooked long ago and was getting cold or hard when we ate. Beef was cut in a big piece (approx. 1.3 x 1.3 x 5 cm) for grill. Since it's A4 or A5 beef, very oily when you put such a big piece in your mouth. Booking.com doesn't offer children price and choice of menu. I paid adult price for my 2 kids which should be cheaper if I could pay children price. The hotel couldn't partially refund the price paid after they found out I brought 2 kids. The property is at the mountain, in the middle of nowhere. If you don't drive, good for a night's stay so you don't have to worry about transportation. The hotel offers free pick up service from Beppu JR station.

Plussat: Beautiful property and the room was huge and clean. Dinner and breakfast was amazing too.

Miinukset: Not accessible by public transport. Took a taxi to the hotel but staff offered us a ride down via their van when we checked out.

Plussat: Big room and hot tub

Miinukset: N/A

Plussat: The private bathroom was excellent.

Miinukset: It's a bit hard to find the property at night.

Plussat: the meal is very nice. the staff is nice and helpful. the staff is considerate and fulfill all the needs.

Miinukset: the check-in time is limited. the room is smaller than i expected. there is no shower service in room.

Plussat: The place was small but comfortable.. staff were very attentive and nice. You can feel that they serve us with their heart. Food was spectacular and very delicious. The food setting as well as other services from bed set up and Yukata provided were all nice and on time. The garden was very beautiful.

Miinukset: Nothing

Plussat: Wonderfully happy and kind staff. Beautiful setting. Hotel room was a Japanese style room with garden views and a semi-enclosed hot spring bath. Room was well appointed and extremely comfortable. Hotel has its own onsen for guests to use privately.

Miinukset: Location feels a bit out of the way but the place is nice and quiet

Plussat: Onsen... Good if come on snow

Miinukset: หมอน..

Plussat: The staff’s kindness, pretty Yukata:)

Miinukset: Quite far from city center, the traditional Japanese wooden shoes aren’t personally provided(but you can wear it when you go to the private bath)

Plussat: Very helpful staffs , the traditional Japanese cottage is beautiful , tatami very comfort , they provided free private onsen , that’s amazing .

Miinukset: The bathroom shower is weak to supply hot water , luckily we use onsen bathroom , that’s better than bathroom in room ,

Plussat: Location and how they did the garden landscapes with combination of surrounding nature.

Miinukset: Bathroom shower wasn’t working properly (in house one) and no heating system apart from rooms wilhich made rest of the spaces rather cold and chilly. Outside bath, changing area had no heating system also the shower adjustment was very difficult and was never adjustable to the right temperature.

Plussat: The onsen is excellent with great privacy. The staff service is attentive. The room is clean and comfortable also with good size.

Miinukset: The price I booked is a bit too high. The food quality is not as good as I expect but still quite nice.

Plussat: Room were inclusive of breakfast & dinner. And both meals were amazingly done! The staff were very very helpful and friendly and helped us in all Enquiries that we had. This is by far the most amazing stay we had!

Miinukset: Nothing at all. All were too good to be true!

Plussat: Service, food, ambience, and everything is excellent at Beppu Showaen. There's nothing bad about this ryokan; staff go all out to make your stay as comfortable and memorable as it can be!

Miinukset: Nothing at all.

Plussat: Very warm and friendly staff, being very kind to my 6-year old daughter. The hotel is well situated being at the mountain, if you want to spend some days in calm and relaxing atmosphere, this hotel is definitely much better than others you can find at seaside Beppu (plenty of tourists). Also the first day we waked up and find many monkeys on the top of the roof and they jumped from one tree to another, fantastic scene! The meals are great, authentic Japanese traditional meals!

Miinukset: Nothing, everything perfect!

Plussat: The location was most inspiring! It was clean, garden immaculate, the air is fresh.

Miinukset: The toilet is cold.

Plussat: Access, cleanliness and staff friendliness very good. Simple but very nice accommodation close to beppu station.

Plussat: The staff were super friendly and happy to help. The room, facilities and communal areas were all exceptionally clean and it was in a fantastic location. Would highly recommend this hostel.

Miinukset: There was nothing about the accomodation we didn't like.

Plussat: Great place to stay when watching the rugby and excellent value for money

Miinukset: Nothing

Plussat: Location is prime, two minute walk from the train station. Very clean guesthouse. We stayed in an eight person dorm room. Each guest has his/her own locker. Beds are a good size, and comfortable. Staff are very friendly and helpful.

Plussat: Cheap and cheerful. Clean with decent facilities.

Plussat: Near the station, good location, convinient to go to every of Beppu. Very tidy and clean, nice staff, nice service, feel of free. I lost the camera in the room after check out, staff found it for me, and be very helpful and patient to delivery it back to China for me, very nice, thank you so much!~

Plussat: It’s very clean and location is good.

Miinukset: But, I don’t know why the staff switch off the air-cons in the room of about 10 people.

Plussat: The staff were very friendly and the way both the rooms and public spaces were designed allowed easy to control spaces of privacy and sociable spaces. Was also assuring to see cctv security monitors behind reception helps me to feel comfortable with the safety of my belonging at the stay

Miinukset: It's a hostel so some other guest can always be unpleasant but I'd never blame that on the host/ stay

Plussat: Nice and clean room

Miinukset: No choice of breakfast it’s only Japanese set.

Plussat: Love the modernist design of the Ryokan, Love the view straight out the balcony, Love the staff, they were so friendly and helpful!

Miinukset: nothing

Plussat: This place is amazing. As it's pretty far from city, but it's all worth the travel. Private onsen in the room and spacious. Waking up to a beautiful beppu view and air is so fresh.! My room booked includes dinner and breakfast, it's totally worth the money and tasted good. The staff were helpful, requested a desert plate to says HBD for my hubby wanted to tip them, they refused to collect it. I would highly recommend this place for couple not so for family with kids. We drove in, and passed by yufuin for the famous beef. It was such an amazing experience. Totally would recommend this hotel to couple. plenty of IG photo taking sights, fidn this #terracemidoubaru on your IG and you will know what i meant.

Plussat: We did like the restaurant which was excellent and we also enjoyed the isolated position of the property although it was a long taxi ride from the centre of Beppu. The staff were really helpful but the service doesn'tir quite get there given the cost of the property and their sell as a luxury property.

Miinukset: They have tried to develop a contemporary luxury hotel, but they have tried to do it on the cheap - hence a lot of the comments on the reviews about noise and being able to hear your neighbours etc. Unfortunately given the issue with noise, the way the hotel is presented and the service this hotel represents poor value for money.

Plussat: Gorgeous, architecturally designed inn. Clean, neat and modern. Great views over Beppu and the bay. Private onsen and public onsen were clean and very relaxing.

Miinukset: Breakfast is a set menu, so dietary requirements were not addressed - but the food was still very well preset and was tasty. Sometimes spoken communication was a bit difficult, but the staff were always friendly, helpful and respectful.

Plussat: The room was up there with the best I have ever stayed in. In fact it was the best

Plussat: Beautiful hotel

Miinukset: Nothing

Plussat: Staff were super friendly! Good location close to station, staff are happy to store luggage before check in.

Plussat: Really nice staff, great location near train station

Plussat: This hotel had the best value for money out of all the hotels we stayed whilst in Japan. Very close to the train station which is a major drawcard. We didn't have time to explore around the neighbourhood but all the locals were friendly and regularly waved at us. The staff were exceptionally friendly and kept our bags before check in and after check out.

Miinukset: The bed was small but when we made the booking, we were warned. Still enough room for 2 people, just extra snuggly!

Plussat: Wonderful service, lots of help and valuable information, very near to the railway and bus station.

Miinukset: The cloths after washing and drying were not dry enough.

Plussat: Really close to Beppu train station - less than a 5 minute walk and easy even with a big heavy suitcase.

Miinukset: Room was very overpriced because of the Rugby World Cup.

Plussat: Sijaitsi keskustassa hyvällä paikalla. Henkilökunta oli erittäin avuliaista ja neuvoi oikeissa asioissa eli ei yuntunut kaupalliselta mainonnalta.

Miinukset: Pienet huoneet, aamiainen ei erikoinen ja ahtaassa paikassa. Vessat pienet näin suurelle scandinaaville

Plussat: Close to the JR station. Clean enough.

Miinukset: The hotel seemed a bit dated and the rooms were small for the price I paid. I wasn't that enthused about Beppu in general.

Plussat: The staff were outstanding, organising prebookin luggage, beer for Rugby, screen and projector for games, tourist information and anything else you could name.

Miinukset: Rooms small but it is Japan.

Plussat: Fantastic staff, great location, ideal for our requirements.

Plussat: The staff very lovely. And very helpful.

Miinukset: Very near from the station. And warm welcome.

Plussat: Love the private bath (though the water might be too hot at the beginning but can be adjusted) and the dinner with delicious local food and beautiful design.

Miinukset: Location. A little bit far from attractions and public traffic (around 8-10 minutes walking to the nearest train station)

Plussat: nice Japanese style hotel but very far from the city

Miinukset: location

Plussat: Beautiful ryokan room, fittings simply tasteful and sophisticated, the private bath was lovely, the people helpful, comfortable bed, room well equipped, great Japanese toilet.

Miinukset: Location was awkward, so there were limited eating options without a car and public transport was difficult to access. Having said that,they kindly drove us to a restaurant our first night.

Plussat: The property is looking like a traditional Japanese house. We received a great welcome and the staff was very nice. The private bath experience is great!

Plussat: Beautiful in Japanese style ryaukan with fabulous Japanese dinner and breakfast.

Plussat: large room and good breakfast & dinner, staff is very helpful & professional

Miinukset: Air-conditioning did not work (hotel provided us with 2 table-fans since the aircon could not be fixed and the hotel was fully booked and no spare-room was available (they moved us to another room the following day) The Onsen was a bit on the small side (for 2 persons)

Plussat: Very nice building, lovely room with private onsen, spotless clean. Staff didn’t speak English but were still super polite. Bit out of the way, but I guess you know that when booking. It’s a very pretty neighborhood though, typically Japanese. Train station can be reached in 7 minutes by foot. Would always come back.

Miinukset: Staff didn’t speak any English at all.

Plussat: Very good food

Miinukset: Found cockroach in the room

Miinukset: Muuten ok, mutta ei oikein vastaa nykyaikaa syrjiä ihmisiä ulkonäön perusteella.

Plussat: Aamiainen oli hinta/laatusuhteeltaan erinomainen. Hotellin oma onsen oli ihana!

Plussat: Location to station and other facilities.

Miinukset: Nothing.

Plussat: Very clean, own Onsen which was great, comfortable bed, very small room but still practical for a night or two (not for longer stays), bus stop directly in front of the hotel, also a Starbucks and department store, many restaurants just around the corner and in total 10 min walk to the train station, very friendly staff who tried to help in English via a translation tool.

Miinukset: The breakfast did not really offer much to those who do not like Asian food already in the mornings. At 9am the offering was very little despite official breakfast time being until 9:30am. It would be good if the staff had basic English skills to allow non-Asian guests to ask basic things.

Plussat: Breakfast was extra to the booking, but a very reasonable Y600 for buffet style with plenty of choice. Room was clean, comfortable, and relatively spacious.

Miinukset: Not a lot of English language beyond the front desk...but then my Japanese is equally non-existent.

Plussat: Monipuolinen aamiainen - sekä paikallisia että länsimaisia tuotteita. Ihana kylpylä. Loistava sijainti. Lentokenttäbussillä pääsi aivan oven eteen. Ostosmahdollisuudet ja ruokapaikat lähellä.

Miinukset: Huoneet olisivat voineet olla isommat ja hylly tai kaappi olisi ollut kiva. Henkilökunnan englannin taito oli vaatimaton.

Plussat: Good rooms, staff. Excellent onsen. Good cheap breakfast.

Miinukset: Nothing really

Plussat: Hyvä sijainti, siisti hotelli ja ystävällinen henkilökunta.

Plussat: Kylpylä, onsen, oli ihan hyvä

Miinukset: Lisämaksu aamiainen vähän köyhä

Plussat: The room is comfortable They provide nice Yukata in 6 colors! Their staffs are really nice & good in english

Miinukset: Nothing

Plussat: Nothing

Miinukset: Old rooms hard beds poor onsen. Limited onsen hours. Avoid like the plague

Plussat: Great location and excellent views across the ocean to Oita.

Plussat: Huge room. Excellent location.

Miinukset: Bathroom old, bit tired and small.

Plussat: Great area, staff so try to please

Plussat: The fitness centre

Miinukset: Tired (probably brilliant in the 1970’s) Mildew in cupboards and toilet in room Onsen segregated by sex - I travel with my wife! Needs money spent on refurbishment - they employ many staff - one to welcome you, one to meet you at reception, one to press the button on the lift and one to help you into the lift. Inappropriate priorities.

Plussat: Room was amazing. I had one of the 6th floor rooms that had a large tea room in it. Inside public bath was lovely. Staff were very attentive.

Miinukset: Shower was cold and had to run for 5 minutes to become Luke warm.

Plussat: Food and service is good, we like the dinner in our room. Staff are friendly

Miinukset: Overall is good as expected

Plussat: Staff went above and beyond to accommodate us during our stay and the food was fantastic!

Plussat: Food was outstanding. Having dinner served in your own room whilst enjoying a 5star quisine and service was a surprising and welcoming novelty. All staff were so kind and helpful. They went out of their way to make us wellcome and attended to our every need. Stunning views and a very good onsen with great toiletries. Superbly efficient operation.

Miinukset: We stayed in a traditional japaneese room, which appeals to families. It would have been nice to have an option of segregating a small part of the room with sliding doors for parents to stay awake in, while children to go to sleep earlier. This is something we found useful in other similar hotels, that we stayed at in Japan.

Plussat: Lovely, clean and comfortable room. Onsen and rotenburo were excellent! Dinner was served in the room course by course with fantastic explanation. Superb!

Miinukset: Breakfast restaurant was uninspired and staff were superficial.

Miinukset: To far from the town. Nothing western available for breakfast, not even coffee

Miinukset: Set Dinner not good .. don’t expect no beef !!! Can’t imagine no coffee provide at breakfast !! No one can communicate in English at Reception !! Too bad Swimming pool too dirty and too small !! Price Overcharging

Plussat: An excellent hotel on the outskirts of Beppu. The staff were very helpful and we made good use of the onsens (separate ones for male and female). Breakfast is Japanese style, so was a surprise on the first morning, but we enjoyed it. We used the yukatas quite a bit around the hotel and even wore them to breakfast.

Miinukset: It is quite a long way out of town, so you'll need a car or to use taxis if you want to get anywhere. The centre of Beppu does not have a lot going for it, but at least had some rugby fans around when we were there.

Plussat: The room is clean and new, and the view is awesome. Location is good for driving.

Miinukset: The public bath is a bit small.

Plussat: The staff were fantastic and worked very hard to accomodate our family including getting an extra room at short notice.

Miinukset: Very little English at all. Difficult to order in the restaurant, understand the staff, understand the tours etc. Room was small, beds and pillows hard (like many Japanese properties) and there really was no wherte to sit or work.

Plussat: 1. A very, very spacious hotel room with a wide sea view of Beppu Bay. 2. Very close (10 mins) away from the the Kintetsu Beppu Ropeway, a popular tourist destination in the area.

Miinukset: 1. Called the receptionist from the room and they said they couldn't speak English. 2. They charge JPY100 for the bottled water in the fridge. Not a lot, but didn't expect that.

Plussat: The service overall was good.

Miinukset: The hotel a bit too old and the room has smell when I go in. The breakfast and dinner were not expect like that. I expect more grand and nice.