Ocean West Boutique Hotel

I was woken up by bed bugs at 11pm and was unable to sleep. I turned on the lights to examine the bites i had more than 8 bites on my legs ankles and private area (pelvic). Attached are the photos. I called the front desk to explain what happened and they asked what i want them to do? They were also oddly unapologetic. I told them i cant sleep and i have bed bugs and also concerned with the bugs transferring to my bags clothes etc.. The member of staff came to examine my room at 12:45AM in the night and looks around my bed and said "I don't see any bugs." I showed him my bites and he says he will talk to his manager. The manager agreed to transfer me to another room at ground level ( other room with bugs was in the basement). I had to transfer all of my luggage toiletries etc at 1:15AM in the morning to the other room. I finally got to sleep around 2:30AM I was so exhausted as it was a travel day. The new room didn't seem to have any bed bugs thank goodness! This morning i go to make coffee the coffee maker looks 30 years old with dirt where the water goes and the coffee pot was also filthy. I couldn’t even get a decent cup of coffee which is such a basic service! This was the worst experience i've had in a very long time. This hotel was a 2 star experience at best everyting is quite dirty and not very well kept. I have already spoke with booking.com and they are aware of the incident. STAY AWAY