Sofia hotellia

Plussat: Erittäin viihtyisä pikkuhotelli. Uudet ja siistit tilat, ystävällinen henkilökunta. Pienen kävelymatkan päässä keskustasta, mutta myös metroasema ihan vieressä. Vahva suositus.

Miinukset: Ei mitään negatiivista.

Plussat: I have stayed here many times and always made very welcome.

Plussat: It is elegant, well above its category. The staff is extremely kind. Rooms and beds very comfortable.

Miinukset: Nothing.

Plussat: The hotel was nice, the staff were amazingly kind and helpful. It was really a great place to stay in Sofia, I would recommend it to anyone.

Miinukset: It's not really in the center of town, but the metro is at few steps from the hotel. Beside that, no complaints at all. And that was not a complaint, either.

Plussat: The location was very convenient, even though that its 2.5 km away from the centre , the hotel is 200 meter far from the metro station which make it very easy moving around. Great shower and great bed. Breakfast was fair , was thrilled with the gluten free bread :)

Miinukset: Coffee was horrible It would be great if they can offer fitness room

Plussat: Good location, about a 10 min walk from Vitosha Street. Interesting breakfast options and they are open, where possible, to handling dietary requests. Large bedroom, and a generously-sized, clean bathroom. Reception was helpful.

Plussat: The very friendly and helpful staff.

Plussat: A very pleasant stay, only two stops on the metro from the main sights or a 20 min walk. Magic castle Sofia

Plussat: Location, friendly staff, great room!

Plussat: Clean, room decoration is user friendly

Miinukset: Pillows not comfortable

Plussat: The room and bathroom were excellent and the staff were extremely helpful.

Miinukset: The location was good in that it was next to the underground but it was not in the centre of the city so it was a long walk into the city.

Plussat: Hintaansa nähden todella loistava hotelli. Hotelli hyväkuntoinen niin ulkoa kuin sisältäkin. Todella siistiä ja tyylikästä.

Miinukset: Liikenteen melu häiritsi kadun puoleisessa huoneessa.

Plussat: Nice and clean rooms, friendly personnel, delicious breakfast with variety of food.

Miinukset: We ordered a shuttle from the airport. The driver was late and in a hurry. There was no baby cot in the room when we arrived although I called the hotel several days before our arrival and informed them that we will be travelling with a baby.

Plussat: Excellent breakfast. Inexpensive rate. Good facilities. Optimal for airport access for early flights. Early breakfast room is a great idea for early flights. Shuttle was no trouble both ways.

Miinukset: TV had some unknown code required, never could figure it out so gave up. Perhaps a second bath towel would be helpful.

Plussat: the property is new , clean and the reception desk is helpful

Miinukset: The shuttle works with reservation only , but when you have to come from the airport to the hotel - there is no shuttle, so what kind of a system is that ; it’s was not convenient , because we used the metro to go to the center and then we had to call the hotel to send a shuttle ( we didn’t have the number and when we wanted to use a cab to the hotel , the cab driver told us that it will be expensive , because the hotel keeps the barrier to the short cut to the airport closed and he needs to drive around few miles to get back to the airport - absolutely unacceptable and ridiculous ). Fix the transportation issue , because it doesn’t make sense - the hotel should provide transportation from the airport for people who are just arriving, or using the metro to get to the center.

Plussat: Nice hotel, good value

Miinukset: Breakfast is expensive

Plussat: Erinomainen huone, ravintolassa erittäin ystävällinen henkilökunta. Hotellista helppo mennä autolla terminaaliin. Kysy kuitenkin reitti respasta.

Miinukset: Takapihalla oli roskikset auki ja roskia pitkin maata. Huomasin sen, kun kuljin koirien kanssa talon ympäri. Reitti kentälle hotellilta huonosti tai ei lankaan merkitty. Respa auttoi.

Plussat: Good burgers in restaurant, nice and comfortable room.

Miinukset: Left empty bathsoap dispenser in bathroom, no wash cloths, all ice mainly in mojitos in the restaurant, and empty toilet paper on roll.

Plussat: The bed room was spacious and clean. Facility was sufficient

Miinukset: The bathtub didn’t drain well. Missing amenities despite asking for them. Some of the staff not helpful and unfriendly. The restaurant has rather pricey and limited menu though quality of dishes were good.

Plussat: Sijainti lähellä lentokenttää, kun saapuu myöhään Sofiaan niin voi yöpyä Best Westernissä ennenkuin lähtee yöllä ajamaan tai kun saapuu illalla hotellille ja jatkaa siittä kentälle. Aika n. 10 minuuttia kentälle.

Plussat: Convenient for the airport, very high standard rooms

Miinukset: Restaurant expensive, food not great for the price, and no other options close by

Plussat: The restaurant and bar in the hotel was very nice. The room was quiet, clean and comfy. Very convenient to the airport with a free shuttle that runs quite often. There is also a business center to print off your boarding pass. I will stay here again when I pass through Sofia in a few weeks.

Miinukset: Breakfast is too expensive. I also didn’t find the staff very friendly.

Plussat: Location spot on for airport. Complimentary shuttle bus to hotel and city if required.

Miinukset: Lack of showering / wc items in bathroom Bed duvet cover had large rip in it ( very obvious to housekeeping ) but still used.

Plussat: didn't have time for breakfast

Miinukset: there were dirty footprints in the bathroom. other than that it was excellent.

Plussat: Room was good toiletries good close to mall. Nice shuttle driver

Miinukset: The m bar was a disappointment. No background music, and nobody serving. Waited 10 min then went to reception. Guy was nice when he finally came. Could have tea coffee facilities in rooms, lots good hotels donow

Plussat: Really friendly staff and great service. Mini bar and shuttle service for free as a personal welcome.

Miinukset: I expected breakfast included but it was not. Although very good breakfast for reasonable price.

Plussat: Todella siistiä ja tasokasta. Ystävällinen ja hymyilevä henkilökunta. Laadun tunne oikein huokui tästä paikasta. Meillä oli kentältä vuokrattu auto, joka piti saada pysäköityä ja se toimi täällä erityisen hyvin.

Plussat: The free mini bar was excellent. The breakfast is also brilliant. There is SPA and bar. The privacy is well done by the card access in the elevator. The WiFi connection was excellent too. There is parking as well.

Miinukset: The lights in the room were little bit weak - it is dark. The maids were annoying. No access to the top level.

Plussat: The hotel is nice and new .Close to the airport.

Plussat: Very nice clean hotel with big size room. Great view from our room in 8th floor. Secure parking. Friendly staff.

Plussat: Great location near the airport, very friendly staff. Amazing value for money.

Plussat: Excellent hotel close to the airport. Services arevery good, they have a free transfer and rooms are quiet.

Plussat: Hotel near the airport, convineint transfer provided by the hotel. Nice view from room window. Excelent breakfast with a wide choice of dishes including hot food.

Plussat: Everything was excellent and professional.

Plussat: Very close to center. Good beakfest and very warm staff

Plussat: -Great location -Offers complimentary happy hour (drinks and snacks) every day!

Miinukset: -Staff was unfriendly (except housekeeping) -WiFi was practically nonexistent -Breakfast wasn’t good. The food was prepared in the morning (for service starting at 7:30) and then left out all for the rest of the morning so that it tasted gross for people eating at 10:00. -Fitness Center was inadequate; barely any weights in a tiny space -Fridge couldn’t keep items cool. Had to throw out yogurt because it got too warm overnight. -Window was broken; difficult to open and close -A/C didn’t work properly. The thermostat went from 5-15 degrees Celsius (so freezing or more freezing)

Plussat: The hotel staff were very good the lady on reception was fist class ANTOANETA DIMITROVA. Breakfast was good and the coffee the room was on the 3rd floor nice with air from an open window as the tempt in Sofia was hot

Plussat: Nice location. Helpful stuff.

Plussat: Fabulous location. Really nice rooms with excellent facilities especially the shower and the bed.

Miinukset: The receptionist was very unfriendly; I didn’t feel welcome or comfortable throughout my stay. All facilities were there that should have made a lovely stay, but the atmosphere and the staff really would put me off recommending this to anyone else.

Plussat: The staff were super helpful and eager to make our stay a happy and comfortable one. They let us check in at 7am rather than 2pm because they could see we were exhausted having just caught the overnight train in from the coast. The manager even carried our bags to the room whilst we were taken to the breakfast room for a lovely coffee even though it wasn't open yet. This level of hospitality continued. The room maids were happy to give me extra nespresso pods and when we checked out at 4am for our flight, they were happy to make arrangements for us to have a snack breakfast before we left. I booked this hotel because it was in Sofia centre. 2 minute walk and you were there. We joined in a free Sofia tour that was excellent and I recommend them strongly but you do need to be able to walk for about 3 hours. We also went to a great Bulgarian restaurant about a 5 to 10 minute walk from the hotel.

Miinukset: The bed covering needs to be a bit heavier than the sheet thing they have on them at present.

Plussat: The location is ideal, we never had to take the metro. The staff was nice and packed our breakfast since we had an early flight!

Plussat: Erinomainen sijainti - ympäristö hyvin rauhallinen mutta kaikki silti aivan lähellä, suorastaan kulman takana. Huone ja muut tilat siistit, hiljaiset ja viihtyisät. Sisätilojen värimaailma ja koristelu miellyttäviä. Erittäin mukava ja tuttavallinen henkilökunta, joka hoiti kaiken kiitettävästi ja vaivattomasti ja selvästi koetti joka asiassa tehdä parhaansa.

Miinukset: Ei mitään valittamista.

Plussat: breakfast was great, staff friendly

Plussat: Aamiainen oli monipuolinen ja herkullinen. Huone oli upea ja siisti, ammeesta ja monipuolisista kylpytarvikkeista iso plussa.

Miinukset: Aamiaisella lapset aivastelivat suoraan ruokaan mutta henkilökunta ei tehnyt mitään estääkseen tämän. Hotellin pitäisi olla adults only sen upeuden ja romanttisuuden vuoksi.

Plussat: From the warm welcome at reception and excellent English spoken to the quick check-in made for a great start. The hotel arranged for a taxi to pick us up from the airport (charges apply) and the driver was on time and during our transfer pointed out places to visit and possibly places to eat, excellent service. We had the deluxe room with balcony a 2 seater settee and a monster of a bed, the room came with kettle and usual coffee selection, mini bar, one minor point was no milk in the room but a quick trip in the lift to reception fixed that with fresh milk from the fridge. The hotel has it's own restaurant open till late, on this occasion we opted to eat out as we were exploring Sofia but the menu sounded very good. Breakfast was included in the room rate and we had a selection of warm bacon, sausage and eggs, or there was a cold buffet option and cereal, the morning coffee was excellent. Overall for us a major success with excellent staff, personal service and not at all like the corporate hotels near by, highly recommended.

Miinukset: Absolutely nothing

Plussat: The staff were extremely friendly and helpful. They were always available and very polite.

Miinukset: I would have like a firmer mattress

Plussat: The staff here are very friendly and helpful and are the Hotel's greatest asset. I always stay at the Favorit whenever I visit Sofia. The rooms are always well presented and spotlessly clean. I can also recommend the Hotel's Restaurant which has a good and varied menu to suit all tastes and I always eat here. This is the Hotel for all who seek a comfortable and memorable stay at a price that is not extravagant.

Miinukset: I have nothing to add here.

Plussat: Tyylikäs pieni hotelli hivenen syrjässä kaupungin sydämestä, rauhallinen paikka ja erittäin ystävällinen henkilökunta.

Plussat: Central location and the excellent staff

Plussat: Easy to find and very good location and the staff are amazing will definitely be back again. X

Plussat: It’s located in the center near to all attractions sites in a short time walking, I did it my self.. the breakfast was so good and rich, the room was very good and big with balcony, all new and very clean.. and the staff wow .. so welcoming and warm and very nice and friendly and helpful.. we loved it in all ways Thank you for everything hotel favorit it was excellent .. just perfect ♥️♥️♥️

Plussat: The staff are super helpful, above and beyond in their hospitality.

Plussat: Very convenient for the train station and a shortish walk to the centre. Extremely helpful staff.

Plussat: Great location and comfortable rooms

Plussat: All, highly recommended!!

Miinukset: My wife fell down poorly lit stairs in the lobby and severely sprained her ankle. For the duration of our vacation she had pain and discomfort and restrained mobility. The hotel took no responsibility and offered no recompense. Good design means more than fake Eames chairs.

Plussat: Location

Miinukset: The staff at the restaurant is not at the required level. They are either rude or the level of their english is not that good.

Plussat: It’s the best hotel in Sofia by far —

Miinukset: I loved everything about it —

Plussat: The rooftop bar/restaurant as well as the very helpful staff.

Miinukset: Leaving.

Plussat: The location, the modern design, the reception staff (hat tip to Viktoria), the bell boy Ivo, the buffet breakfast and the breakfast staff (especially the super friendly Lalita), the 9th floor bar and its super view of the cathedral (special mention for Hristo), and the very good food in both restaurants.

Miinukset: Housekeeping let the side down. Poor condition towels and then a dirty towel, not replacing the glasses and crockery (two days running), not replenishing the coffee and not really doing a great job on the cleaning. All niggles agreed on an otherwise great score. But it did mean we had to complain several times.

Plussat: Receptionist was really friendly

Miinukset: Asked for shirt pressing service, and was told that timing was very achievable. Returned and was told that it was not possible

Plussat: Ihana spa. Siisti. Ystävällistä palvelua. Hyvää ruokaa.

Plussat: Very nice modern hotel

Plussat: The location is not too far from the city center and nicely situated at a park.

Miinukset: The service level and attitude of the bar personnel was lacking. I have a peanut allergy and when peanuts were nicely put on the table with our drinks I asked the lady if she could please remove the peanuts due to my allergy. She then simply removed them with no apologies or offer of pretzels. Not even en excuse if the pretzels were not available. We had a bad experience concerning the executive lounge. Service was supposed to be available till 23:00. When we arrived at 22:45 the person responsible had already turned off the coffee / tea machine and had cleaned it. He was aiming to leave at 23:00. When we asked to get tea he simply said the lounge was closed. We had to remind him it was 22:45 and there was still 15 minutes of service to go. He then agreed but didn't offer to turn on the machine for tea and no excuses at all. He made us feel like it was our fault. I'd expect a different attitude and service from a Hilton hotel, especially in an executive lounge. I travel the world and stay in many different hotels, also different Hilton hotels. If this would have been my first stay at a Hilton I would never book a Hilton again.

Plussat: Location

Miinukset: Poor relaxation areas

Plussat: Restaurant stuff is very helpful, knowledgeable! Food was delicious . I would give an extra point to restaurant manager for so nice & adequate stuff!!! You have excellent team!!!

Miinukset: Swimming pool is very small, wouldn't call it swimming pool :(

Plussat: All!

Miinukset: Nothing!

Plussat: Location and value for money

Miinukset: Breakfast is expensive

Plussat: The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old.

Miinukset: The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.

Plussat: Everything is just amazing

Plussat: great room with view.comfy mattress,really good breakfast,helpful and polite staff.

Plussat: the staff was great location was perfect clean

Miinukset: there was no posibillity to open the window! that is horrible

Plussat: We have stayed here before so we knew what to expect which is why we chose to stay here again. We prefer the cosmopolitan atmosphere. The staff are all very friendly and helpful.

Miinukset: We have always had a light breakfast in the Artists Bar. There is no way we could justifying paying £19 each for a breakfast in the restaurant which I suspect is aimed at those on expense accounts. This time there was a very limited choice in the bar so we had just croissants and coffee which for us was enough. However I read that the manager had changed the options available obviously aimed at encouraging people to have the extortionately priced breakfast in the restaurant. I feel this is not good customer service as many people these days would prefer the healthier option of a continental breakfast. The only other comment is that there was an unpleasant smell of drainage each time we entered the room and as the windows do not open there was no way of clearing it.

Plussat: A nice hotel close to the airport and the goal of the trip/

Miinukset: No complains. At all.

Plussat: The room and the mall next to the hotel

Miinukset: The stuff was not very interested

Plussat: Rooms and the location.

Miinukset: The staff in the breakfast area would need to improve their customer service mindset. They could smile a lot more, act more politely. If there is a problem that is brought to their attention should he acted upon with high level of urgency and without a facial expression that shows annoyance. Sometimes they were also rude in how they said things... Long way to go bit with the right role models and trainings, this can be easily corrected.

Plussat: Friendly staff, great in room service and spotlessly clean and comfortable.

Miinukset: -

Plussat: rooms had great connectors to tvs, even small bluetooth speaker is a nice touch.

Miinukset: mini bar was not working. window is not possible to open.

Plussat: Very good property, new and in very good position, not far from city center and convenient for going to airport

Miinukset: Toilet could improve a bit more for personal cleaning

Plussat: Comfy bed, clean and modern room, very good value

Plussat: Clean, peasfull

Miinukset: Windows cannot be opened, they are fixed, so no air in the room

Plussat: Upea sviitti, hyvää aamupalaa,moderni ja viihtyisä kokonaisuus

Plussat: It is close to the airport, the staff are friendly, the rooms and comfortable and quiet. Good breakfast.

Plussat: Clean, profesional, good location.

Miinukset: Too "techno" for my taste and age.

Plussat: The hotel really exceeded our expectations! It was our first time in Sofia and the location of the hotel was very near the city center and sightseeing locations. The area around the hotel was wonderful for walking and exploring and there are lots of cafes and bakeries to try. The restaurant in the hotel served amazing meals and the service was exceptional! I would definitely stay here again! The Roman ruins on the basement level are truly unique and well displayed! The spa setting is also unique and exquisite!

Miinukset: Everything was wonderful!

Plussat: Location was really good, building and room are very nice, and staff are very pleasant.

Miinukset: This is a very expensive hotel and the biggest issue we had was the air conditioner, it just did not work properly. After the first night we told the staff about it and ended up switching to another room. The second room air conditioning was better, but the air conditioning was still not cooling as it should have been.

Plussat: very good check in service provided by the warm and helpful staff at the hotel reception desk. value added service also provided by the reception desk is the day tour arrangement to Rila Monastery and Provdiv. The unique part of the hotel is full of the history as you could see the ancient roman Amphitheatre at the lobby area.

Miinukset: the food and the staff quality at the restaurant need to be improved

Plussat: The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.

Plussat: I liked the location, it was also very quiet and I had a wonderful room. I was well looked after and would highly recommend. Loved seeing the amphitheatre ruins that were on display in the basement.

Miinukset: There is nothing I didn't like.

Plussat: First and foremost was the staff, they were excellent. Second was the facilities, they were beautiful and finally the location was fantastic.

Miinukset: There was a loud nightclub near by

Plussat: Location, size of room, bed and bathroom. Staff at entrance was friendly.

Miinukset: Cleaning service could be better. Trash was not cleared, water was without presure at all in bathroom.

Plussat: Great location, clean spacious rooms

Miinukset: Nothing...

Plussat: Lyuben Popov was a nice reception clerk, he showed me the restaurant and Spa good location

Miinukset: everything was ok

Plussat: Good location!

Plussat: Large and spacios room paired with an attentive service.

Miinukset: Unfortunately, the central heating system was still on winter mode. But switched off and open windows and the problem was resolved.

Plussat: Erinomainen liikematka hotelli. Ymmärtäväinen henkilöstö ja hyvä ruoka.

Miinukset: Sviitin hinta hieman liian kallis

Plussat: Excellent location, helpful bellboy, comfortable bed and and good gym. Next to the university and many restaurants. Nice and classy atmosphere.

Miinukset: Girls in reception was antipathetic, many electricity sockets in the room doesn't work, the rooms definitely need some renovation. Room service menu is extremely poor. Appliances are old and out of date.

Plussat: Very good location on a quiet street in the very center (park in front of hotel)

Plussat: Great service at the restaurant with great food and great wine recommendation. Great front desk who help with booking theatre tickets and charging phones etc. Breakfast was very good. The hotel is charming and located in the middle of things. We parked our car securely for free in the underground garage.

Plussat: It was my first stay in Sofia, and between duties in scientific konference I found some minutes to visit neighbourhood of Crystal Palce hotel, - fantastic expressins from main building of University of Sofia, the Cathedral , gardens and flowers

Miinukset: I have nothing to mention here

Plussat: the staff made you feel welcome and were very helpful and courtious

Miinukset: nothing

Plussat: Really great location next to a park. Quiet place in general and super nice staff. They surely are friendly and do their job properly. Wifi was fast and good.

Miinukset: The hotel is unfortunately getting old. Carpets have this "old hotel smell" and the breakfast could do with a lot more options. Unfortunately

Plussat: - location - quite rooms - nicely designed - very good breakfast - garage - flexible

Miinukset: - you cannot iron yourself, but have to order the ironing service which makes it a bit complicated if you arrive late and need the ironing in the morning.

Plussat: Good quality, sophisticated hotel centrally located in one of the most attractive parts of Sofia.

Miinukset: Very hot evening on my stay - but the air-conditioning didn't work.

Plussat: This hotel has a perfect location: at a beautiful park, close to all sightseeing, top restaurants, etc. Rooms are clean, modern, well sized. Staff is very helpful.

Miinukset: Non.

Plussat: With my husband we stayed for second time there and it is good value for money. The breakfast is very rich and delicious, the location is very convenient for walking to the city center or taking public transportation. The staff is extremely helpful and the necessary attention was paid to our requests. The hotel is doing good efforts to become greener with no soaps, showers, etc. individually packed.

Miinukset: Everything was absolutely fine with just few small comments: - the switcher for the water from the bath tupe to the shower was not working, we reported it on the next morning and in the afternoon when we were back it was fixed; - despite the few types of pillows, all of them are quite high but these are luxurious problems :))) - we asked for a quiet room and it was... However just outside were located the air conditioning generators or engines (don't know how to call them) which were a little bit noisy but for that ear plugs were created, so all good (:

Plussat: good breakfast, fantastic place in the city centre, walking distance everywhere

Miinukset: leaking shower + bathroom below **

Miinukset: The hotel room, service, and staff of the BW Premier collection City hotel absolutely perfect

Plussat: The location of the hotel was convenient, close to Alexander's Nievsky church. The room was spacious enough. The breakfast was typical, nothing special.

Miinukset: The pillars were a bit uncomfortable. We had to park our car in the hotel's parking (10euros/day) because outside the hotel the parking was not free.

Plussat: A very nice hotel, clean, modernly decorated, polite employees ready to help. I recommend it.

Plussat: perfect for a short stay, good breakfast, nice stuff, super clean

Plussat: Comfortable and clean rooms. Excellent breakfast and very friendly and helpful staff

Miinukset: Nothing

Plussat: Clean, comfortable and helpful staff.

Miinukset: Sometimes WiFi connection is really slow.

Plussat: Awsome location, good to make a foot trip to Sofia Center.

Plussat: Great location to the city centre

Plussat: The service by front desk

Miinukset: To pay for parking

Plussat: All PERFECT!! BEAUTIFUL HOTEL, ROOM, SERVICES, AND STAFF VERY PROFESSIONAL, THANKS SO MUCH PARTICULARLY TO VESELLYNA , THAT HAS BEEN ALWAYS PRESENT AND HELPFULLY FOR ALL OUR NEEDED , REQUESTED AND INFORMATION , BUT ALL THE STAFF HAS BEEN REALLY NICE AND MAKE US THE FEELING TO STAY LIKE AT HOME ) I WILL COME BACK FOR SURE AND I WILL INFORM ALL MY GUESTS AND FRIENDS OF MY SPECIAL AND WONDERFUL HOLIDAYS IN ROSSLYN CENTRAL PARK HOTEL IN SOFIA! ) SEE YOU SOON MASSIMILIANO SPITALERI

Plussat: Everything

Miinukset: no parking or stopping place for lugguage transfer, if valet parking available would be perfect.

Plussat: Clean, comfortable. We asked for a quiet room and it was truly nice and quiet :) Close proximity to Vitosha blvd, right across the street from the beautiful NDK park and fountains...

Plussat: Close to Vitosha blvd The service in Restaurant esp thanx to Dimitar and Zdravko

Miinukset: 30 min to check in. A question if I had pre-paid or not

Plussat: Quiet rooms. Great bed. Lots of pillows. Good staff. Great Welsh doorman called Stephen. 5 minutes walk to pedestrianised Vitosha Boulevard. Across from beautiful NDK green space and fountains.

Miinukset: 25-30 minutes walk to cathedral, other churches and museums. However... taxis (called by the hotel) are very cheap so I used them to go around and asked them to wait for me while I visited sights. Very feasible option given the heat and outrageous private taxis ( which look official, are yellow like all taxis, have meters that charge 10 times the rate of official city taxis)

Plussat: Staff in the restaurant was really friendly, rich breakfast buffet, nice atmosphere in the reataurant, located very centrally

Miinukset: The carpet floor was looking dirty although it was clean and there was a weird smell in the room.

Plussat: Clean and comfortable room. Delicious food at the restaurant. Friendly for dogs.

Plussat: We like very much the helpful, well informed and caring staff. Perfect location in the heart of the city. Very clean, comfortable rooms, with nice quality complementary goods. Very good service. Wonderful value for money. We'll recommended this hotel to all our friends.

Miinukset: Nothing. Everything is very well done!

Plussat: Great view from 6th floor to sunrise and square with fountains Comfortable bed with Lots of pillows spacious room Very good breakfast with Lots of choice

Plussat: The bed was perfect, matrasses are really good.

Miinukset: The rooms are nice, but you can see that they are used and not maintained like it should. Thinks are broken or damaged and not repaired, sloppiness overall.

Plussat: I feel myself welcome, it’s my hotel when I come to Bulgaria.If not mistaken it’s my 6th visit Keep it up.

Plussat: Stayed in this hotel in 2003....this visit was 3 nights then another night on return to Sofia Large room on first occasion, with comfy beds, small but good bathroom with powerful shower Breakfast is pretty good, with a hot and cold buffet option Well located..5 minutes from the main drag Vetosha Street and a metro station - HDK

Miinukset: On return the AC unit was very noisy

Plussat: Nousu klo 04 yöllä. Saimme kuivaeväspaketin. Ravintola toimi hienosti. Kivasti sisustettu ravintola, tilava ja valoisa huone. Henkilö

Miinukset: unta miellyttävä.

Plussat: Excellent location, very friendly staff.

Plussat: Aamiainen oli monipuolinen ja runsas. Sijainti oli paras mahdollinen, ydinkeskustassa.

Plussat: Very handy location. We enjoyed all the meals we had at the on-site restaurant.

Miinukset: Air conditioner needs servicing.

Plussat: Very functional and clean room. The staff was friendly and I liked the local delicacies in breakfast. Value for money is excellent; probably one of the best 3-star hotels I ever stayed in.

Plussat: Breakfast, spot in the city center, staff

Miinukset: There’s no curtains enough to black out the sunshine ☀️

Plussat: great location and very friendly stuff

Plussat: - the staff were very friendly and helpful; both at check in and check out; especially with arranging a very early taxi to the airport. A taxi to the airport was 13lev. - the room was spacious and clean - there is a hairdryer- but it’s the old fashioned kind that’s stuck to the wall( however this one is fancy with temperature settings which I’ve not seen before) - breakfast was included; as well as a discount at the restaurant on site if you choose to use it - there is an elevator if you have mobility issues - it’s very close to the main pedestrian ised shopping street- Vitosha Boulevard- which is quite handy We only stayed here for one night; but would definitely recommend it

Miinukset: We liked everything;apart from the couple who stayed next to us and had a heated very loud shouting match in the room next to us at 2 in the morning. Not the fault of the hotel- but this was awful!

Plussat: The location is great, just three blocks from a very nice walking street. There are many restaurants nearby. They put me in a very comfortable suite.

Plussat: Excellent location, very friendly reception staff, comforatable and clean room

Miinukset: staff at breakfast very impatient to finish their shift, could not wait for guests to finish breakfast, even took my glass of water from the table without asking

Plussat: + well-situated, most interessting places in walking-distance, restaurants, cafés and bars close-by + very beautiful building + big room, everything very new + big, luxurious bathroom + fully-equipped minibar with reasonable prices +gym

Miinukset: - Only one very minor thing: usage of sauna only for extra-payment and on notice in advance

Plussat: A great spot great price good breakfast

Plussat: The breakfast was very nice, lot of foods to pick from. The room was very spacious, bathroom too. Bed was ok, nothing special. Space for parking was very helpful. The stuff was EXCELLENT, miss Rositsa especially, helped me with everything i wanted, very polite too.

Miinukset: Unfortunately the courtains do not fit entirely to the windows and as a result the sun wakes you up. At the bathroom the water was raising up faster than should be, creating a small "pool". Also, there were some human hair under the toilet not picked up. Small details all of them, but it is a 4star hotel, should pay attention to details.

Plussat: Everything was better than we expected, for low amount of money we got parking spot, clean an comfort room, sauna and wellnes, great breakfast etc

Plussat: Good location, easy to drive out of the city. Quiet Good breakfast

Miinukset: Nothing really

Plussat: Great location, just a couple of hundred meters from Nevski Cathedral

Miinukset: The bed was uncomfortable, too firm

Plussat: Breakfast is good. Big and clean rooms

Miinukset: Everything ok

Plussat: Room was so spacious and felt very new and clean! Hotel staff were super helpful - airport shuttle was efficient. Nice breakfast.

Miinukset: Not that central but a very short walk to the city centre and the main sights :-)

Plussat: Breakfast, stuff, location.

Miinukset: The sinker of the shower was plugged.

Plussat: Very good location+some grocery stores nearby, room was big and clean. Fast check-in and out.

Plussat: Easy to find. Easy to park in front of the door. Not far away from center.

Miinukset: Nothing. Well, air conditioning a little bit noisy.

Plussat: Good breakfast, rooms are nice and the staff willing to help and assist with whatever questions one may have. Available free parking. Excellent value for money.

Miinukset: Location is just a bit far from city center. It takes about 20-25 mins walk up to Vitosha street - main pedestrian area.

Plussat: The room we booked was very spacious,even bigger than our family of four needs! The hotel is new,modern and very clean!The staff is so helpfull.We called at Reception for an iron ,and in less than a minute the iron was delivered!The restaurant where we had breakfast was very clean ,with a helpfull smiling lady to assist!Very big selection,and everything tasty!My son liked the daughnuts so much.At Reception there are snacks and coffee served as well.In the room there are coffee and tea facilities bathrobes and bottles of water.The ladies at Reception are very nice,always ready to help! Anyway we had a very nice stay,rating it 9.9 of 10,and surely Budapest is our hotel next time when we need to stay in Sofia again!

Miinukset: The only thing we didn't like was the toilet.The bathroom was clean and shining,but you need to flush many times,which is a bit bothering!

Plussat: Staff is great, Sonya is one of the nicest receptionist I’ve met. Good rooms, clean, good bathroom, decent breakfast.

Miinukset: Coffee at breakfast

Plussat: Hotel met our needs for short stay in city center area. It is short walk (10 min) to many restaurants and main sights of Sofia. Room was large and clean. Breakfast was nice too. Free tea/coffee maker in room. Staff was super nice for posting my forgoten items very quickly.

Miinukset: Air-condition was a noise, couldn’t be used during night. Room décor a bit dated and not very useful (curtains couldn’t cover whole windows for blackout), too much furniture we didn’t need. Fridge/minibar didn’t work.

Plussat: Good location, very friendly staff, nice size room, small balcony was a plus. Absolutely great breakfast!! We shall be back!

Plussat: It was close to the bus statiom and the railway station.

Miinukset: Not so close to the city center. It was 25 min walk or more

Plussat: Comfortable bed

Miinukset: Roudimentar breakfast

Plussat: Hotel workers were gentle and helpful. Hotel was clean. Breakfast was good.

Plussat: The breakfast was very tasty with a nice variety of items (three different kinds of eggs, three different cheeses, fresh fruits and veggies, yogurt, some cereals, breads and pastries). The staff are very friendly and helpful and the front desk staff are very competent in English.

Miinukset: The air conditioner didn't work very well, so we ended up sleeping with the patio door open.

Plussat: Modern hotel, close to bus and train station, with parking. Checked in late at night quickly and without any issues. Hot breakfast in the morning was delicious and filling. Great value for the money. Definitely recommended. Background info on our stay: family with 2 adults and a child, and we drove to the hotel.

Miinukset: Nothing at all.

Plussat: Good breakfast, great curtains that block light, quiet and comfortable beds

Plussat: The Breakfast was rich and had everything you need , everything is fresh and new , the staff is so helpful and helped us so much during our visit they even explained for us about places that we should visit and how to get there and they gave us free map for the city, the rooms are perfectly clean , great airconditioning , towels were always clean and changed They even cared to give us a little breakfast takeaway meal because we left so early to the airport such an amazing people would totally book again if I come to Sofia

Miinukset: Choice of softer pillows.

Plussat: friendly and courteous staff, staff all speak good english, quality food, location is centrally located to shops and restaurants, safe area, only 20min from Sofia airport, in room safe (safety box), nice toiletries and amenities,

Miinukset: mini bar refrigerator was not working

Plussat: Great location and spacious rooms Enjoyed the upgrade Super friendly and helpful staff

Miinukset: The colors are not the best but it is ok Better practical dustbins will be great. Had some problem with the toilet in room 42

Plussat: Locaton is exellent on Vitosha street Very clean comfortable and modern hotel Fresh orange juice under request

Miinukset: There has no coffe machine at the breakfast buffet table so you have to ask for coffee and soft drinks

Plussat: Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast

Miinukset: Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.

Plussat: Amazing room and they gave us an upgrade

Plussat: Close proximity to everything!! The location was the best.

Miinukset: This might sound a bit subjective. TV and lighting switches were a bit cumbersome to deal with. The decorations were awesome but a bit excessive for my taste. One of the decorated pieces was too low and almost pierced my finger when moving.

Plussat: Excellent location, especially since I was traveling alone. Staff was friendly and helpful, breakfast was plentiful and delicious, and the room was spacious, well-designed, and well-lit. Great stay!

Plussat: Good Location and tasty Breakfast. Breakfast is some furits,Vegetable,drink,meet,egg,etc.