Sofia hotellia

Plussat: - location - view - service This is not 5 star - it is in reality comparable to 3-4 star hotel. But still probably one of the best options to stay in Sofia.

Miinukset: -mattresses are old and springy. We were exhausted and slept well though.

Plussat: The front door manager was awesome

Plussat: They really tried on decorations in the lobby, some of their rooms, the garden was gorgeous, and the restaurant in the hotel was handy. We gave housekeepers at night some tips, they brought waters and bed side mats everyday. The location was good, not so busy but close to subway, good little market etc. We appreciated that some stuffs were very friendly.

Miinukset: We were disappointed that there were no spa tab with the pool. The renovation construction was going on, the beautiful deco wasn't made well, the housekeeping doesn't vacuum and don't leave all towels and toiletries, one of the expensive restaurant doesn't have good food nor service, the elevators were breaking, someone got stuck..Just not professionally executed.

Plussat: I stay before they changes from kempenskay that time is good , now with very bad management

Plussat: The helpfulness of Mario, concierge, the wonderful breakfasts and the understanding of night clerk Michael! The spa services of Dee-Dee and Ina were superb! We appreciated just meeting them! Free, bottled water, birthday cake, card, flowers on my 74th birthday! Fun to watch little kids getting swim lessons with proud mamas and papas surreptiously watching! Lovely warm, inviting swimming pool! Toscana Restaurant was great for simple pasta meal and bottle of wine! USA Today and International NY Times available for perusal!

Miinukset: Nothing! We stayed six nights! What's not to like? Could the water pond be aerated better for carp to swim in it? Would add greatly to ambience!

Plussat: Nice and accommodating staff.

Miinukset: Shower head broken and air conditioner barely functioning when I arrived. Staff fixed the shower but never bothered with the a/c. It was suggested I upgrade to a "premium " room for more money but I'm thinking even a standard room should have a/c. Also some thuggish looking weasels with mafia cars hanging around the tragically euro-disco bar. Very very 1980s.

Plussat: vast modern room - but it was a deluxe. My ffriends were in standard rooms and they are olde - not Kempinsky level). Deluxe is very good value for 75 euros (breakfast for an additionnal 20 Euros! but I don't breakfast so...). Polite and helpful staff at reception.

Miinukset: The staff in bars and restaurants is strange - wonder if they're rude or untrained or if they behave harshly with people they think are russian (I was with a group of russian friends)

Plussat: Fantastic gym facilities. Rooms are very comfortable.

Miinukset: Breakfast is of poor quality. And ridiculous overpriced .

Plussat: The room was very large, beautifully decorated. The bathroom was very comfortable, and the soaps, creams, shampoo, etc. were very nice in short, a truly deluxe room

Plussat: Service

Plussat: Taxi service

Miinukset: Breakfast was 20 euro !

Plussat: Henkilökunta on ammattitaitoista, kielitaitoista ja erittäin kohteliasta.

Miinukset: Hotellin esittely ja todellisuus eivät vastanneet toisiaan. Viiden tähden hotelli, jossa huone oli remontoimaton, max. kolmen tähden tasoinen.

Plussat: Sijainti rauhallisella alueella. Julkisilla pääsee kätevästi keskustaan.

Miinukset: Ehkä huoneiden ilmastointi tehokkaammaksi kuumalla kaudella.

Plussat: breakfast?

Miinukset: everything from staff to rooms.............disgusted doen not deserve 5 stars

Plussat: Great Fitness Center with latest Equipment! Nice and comfy rooms recently redecorated!

Miinukset: The Lobby and the restaurants are a bit outfashined comparing to the minimal style of the rooms. However it's a very nice hotel.

Plussat: The selection of restaurants and the gym room

Miinukset: Furniture could be more new

Plussat: Good location, good facilities, good restaurants

Miinukset:

Plussat: all

Miinukset: when we arrived the bell-boy was not available and we was forced to wait him 15 minutes and after that we carry out our lugage in the room.

Plussat: Great service in English.

Miinukset: Didn't see a pool, hot tub, or bathtub.

Plussat: Good value for money New and clean Good breakfast. Friendly staff in breakfast room

Miinukset: Not well located for meetings in Sofia city centre but excellent if meeting in airport area or if arriving late..

Plussat: Hotel was one year old. It was excellent all round.

Miinukset: Nothing

Plussat: Location and staff

Miinukset: Physical M&E needs a total evaluation. I suspect the chillers are way past minimal efficiency standards. Air conditioning does not work well at all. Very uncomfortable when temps reached 33C.

Plussat: Location

Miinukset: Room was not well lit

Plussat: Large rooms, grand hotel

Miinukset: Excessively expensive minibar....daylight robbery..stock up beforehand!

Plussat: Very good staff, very clean and the central location.

Miinukset: Breakfast was not included in the price and to have it seperately costed too much.

Plussat: Very central location, next to the metro and the pedestrian area.

Miinukset: No plugs near the bed to plug in cell phone.

Plussat: I liked the location,decor,linen

Miinukset: Poor choice of channels on tv, should have free movie channels. No tea making in the room. Ridiculous mini bar prices.

Plussat: The wide corridors and soundproof rooms.

Plussat: Excellent location and very good service as employees are fully dedicated to customers.

Miinukset: The only very bad point is the breakfast : medium quality and very poor choice, not cheap (21€).

Plussat: Luxurious hotel in the centre of Sofia. Excellent hotel staff. Wonderful bed. Great view.

Miinukset: Room service rather expensive however prompt.

Plussat: the location

Miinukset:

Plussat: very comfortable hotel all the staff only too pleased to assist food in the restaurant first class

Miinukset:

Plussat: Comfort of bed, television and silence

Miinukset: Price of food and no parking

Miinukset: Air conditioning did not cope with the heat (37 degrees at the time), very poor reception of wireless internet. Because of problems internet I will probably not stay in this hotel again.

Plussat: The hotel room was nice and clean. The free minibar is a nice ideea.

Miinukset: The WiFi in the rooms has not enough coverage. I did not liked that they requested guarantees at check in , this takes a long time and makes you feek like unpleasant.

Plussat: Excellent food, clean and large rooms.

Miinukset: Very slow elevators.

Plussat: I like good services and the comfort.

Plussat: The fixed me up with a car for a visit near by the airport

Miinukset:

Plussat: Excellent hotel and service. The rooms are beautiful and clean, and the restaurant is vey nice. A good choice specially for business. Airport shuttle service works very well.

Miinukset: It is not in the center of Sofia, but close to the airport. It is not a problem if you hire a car.

Plussat: the accurate wake up call; receprion services

Miinukset: poor breakfast; road connection

Plussat: Only disadvantage of this hotel is the access from the main road. Otherwise is a lovely hotel, well managed.

Miinukset:

Plussat: Verry clean hotel and friendly staff. Close to the airport (not the center)

Miinukset:

Plussat: Close to airport and free shuttle. Restaurant and bar onsite. Nice reception staff.

Miinukset: Shuttle driver was a bit late and drove extremely fast. Forced us to fit in van (not enough seats). Also, be sure to book your shuttle in advance. When I arrived at the hotel, the slot I wanted for the next morning was already full so I had to leave earlier. (only 1 shuttle every 20 minutes or so). Wish I had known before. So if you plan in advance, you should be OK.

Plussat: Free of charge indoor swimming pool, free and fast wi-fi, free parking. A few minutes walk to the centre. The choice of breakfast was excellent. The staff were friendly and helpful. Will go again

Miinukset: TV offer is poor

Plussat: every thing

Miinukset: non

Plussat: We like all must everything there..nice people..amazing food..good prices..good services

Miinukset: We parc our car to the hotel area garage..and i left in the dash 3 euro and few other money..drive in from greece to bulgaria.. the day after we get our car to travel in bulgaria..the 2 euro was goin...now is not the 2 euro...because i tip them 5+5 levas about 5 euro..now is not the 2 euro ....was the principal... what about if it was at the car other moore important thinks..just think and act accordinlly...

Plussat: Location 10-15 min walk to the center. Casino in the hotel

Miinukset: Small room with a lot of not working staf (no aircondition, toilet work sometimes), the staff not nice and helpful (most of them)

Plussat: Spa was fantastic. Free gym and pool. And inexpensive spa treatments.

Miinukset: Very dirty room. Found several bugs the locals call stink bugs. No wifi in room. Floor was dirty. Everything was dusty. Really gross.

Plussat: Excelent..

Plussat: Nothing

Miinukset: Very chaotic hotel.

Plussat: Close enough to walk to city. Rooms spacious and very clean. Beds comfortable. Surprisingly quiet for a large hotel. Free internet. Helpful staff.

Miinukset: Restaurant prices were high compared to some good restaurants in the city. Also, disappointed that traditional Bulgarian dishes were not available on the menu. Decor is a bit dated in bedrooms but that seems to be the norm in many hotels in Sofia. Close enough to walk to city but street from hotel to main street is very dark at night (possibly due to roadworks currently ongoing).

Plussat: The great SPA that had such a variety of different massages.

Miinukset: It was advertised that access to the pool was included but you had to buy a bathing cap for the relatively exorbitant price of 10 Lv

Plussat: The best hotel if you like to visit Sofia and enjoy your vacations. Very good breakfast, spa and casino inside. Very helpful staff.

Plussat: upon arrival they gave us turkish delight and a card with the weather

Miinukset: The heating was really low and couldnt be adjusted from the room. Food at room service was not the best.

Plussat: Tulimme aika myöhään, mutta hienosti saimme myös muonaa yöllä. henkilökunta aivan superystävällistä. Sofiasta jäi todella miellyttävä kuva.

Miinukset: Eipä ollut

Plussat: The hotel near to city center

Miinukset: Hotel is needs renovation, there is no enough space to car parking.

Plussat: nothing

Miinukset: old hotel, need renovation. Staff not proffesional.

Plussat: 25-meter swimming pool.

Miinukset:

Plussat: Great staff and clean rooms

Miinukset: none

Plussat: Wellness center... Perfect!

Miinukset: Yes.. Too much space for smokers.. And it was awful to have breakfast and 100 person smoking around you.. Please make an area for no smokers... That would be great!

Plussat: Great service, huge rooms, good value for money

Miinukset: Beds made of cast concrete

Plussat: Excellent central location Enormous bedroom and bathroom

Miinukset: Slow hotel taxi, quicker to go out on street and order your own

Plussat: Rooms were large and very comfortable.

Miinukset: No breakfast

Plussat: Very comfortable and well organized hotel. Staff very helpfull and polite.

Miinukset: -

Plussat: Erinomainen sijainti aivan ydinkeskustassa. Kunnollinen vartioitu parkihalli ml. parkkipalvelu. Loistokas sviitti.

Miinukset: Kylpyläosasto

Plussat: nice spacious rooms

Miinukset: communal areas a bit faded and tatty.

Plussat: The spa and health club were some of the best in the world. Had a super massage that made a new person of me. The staff were very cordial.

Plussat: It was clean, friendly and the breakfast was very good.

Plussat: Hotel is nice, but the staff, and especialy cleaning personal is for budged hotel.

Plussat: Accomodations, location

Miinukset:

Plussat: hotel staff has been very kindly and useful for any request

Miinukset:

Plussat: Staff was great, Food was great too, location is great.

Miinukset: Although I had confirmation from Booking.com the hotel could not find my reservation in there system!! Traffic can be a problem around the hotel.

Plussat: Exelant

Miinukset:

Plussat: It was excellent. The hotel also upgraded our rooms without our asking and without extra payment. That was wonderful.

Miinukset: The phone system did not work properly sometimes. (I could make calls with my mobile, so it was not such a big problem) And some of my colleagues had difficulty accessing the high speed internet (LAN).

Plussat: New hotel and super friendly staff, from checkin desk to bar. Nice breakfast enjoyed outside in the fresh air.

Miinukset: The room smelled like bad body odour. No free water and small bottled water costs 4 euros in the minibar. I think that's a huge negative.

Plussat: it's a beautiful hotel, very nice rooms, comfortable. It' s located in the business park of Sofia, so it's rather far from the city center of Sofia. Excellent choice however.

Plussat: very well trained staff all round !

Miinukset: just one thing the coffee was always cold at breakfast .

Plussat: Friendly staff, good facilities, easy access to the city, comfortable and relaxing. I would definately stay again and recommend.

Miinukset: No

Plussat: The staff was very helpful and the facilities were superb!!

Miinukset: None

Plussat: Staff, Clean rooms

Miinukset: No other food or shopping open in the area. It is a business park, that was vacant for the holidays.

Plussat: Nice rooms

Miinukset: Hard to find ; far away from the center

Plussat:

Miinukset: massage was not possible because the therapist had a day off so making a reservation is recommended (unfortunately two emails for making a massage reservation had not been responded to). Sauna and steam room are situated in the swimming pool hall and have to be attended with bathing suits.

Plussat: just comfortable

Miinukset: no

Plussat: clean hotel quiet surroundings

Miinukset: far away from the city center - permanent traffic jams made the journey downtownm very bad

Plussat: friendly staff

Miinukset: TV remote control did not work properly, too small selection of programs

Plussat: The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old.

Miinukset: The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.

Plussat: the staff was great location was perfect clean

Miinukset: there was no posibillity to open the window! that is horrible

Plussat: Good breakfast, nice views

Miinukset: Very expensive internet access - 20€ per day!

Miinukset: Quality of food both in the 4 Seasons restaurant and room service!

Plussat: near city center,

Miinukset: the windows do not open,internet is very expensive

Plussat: Quality of accommodation, Performance of staff, value for money

Plussat: Service_Room, although you cannot open the window. The Lobby, and Sauna team bath free of charge:)

Miinukset: Internet: They charge 20 Euros a day for internet, or 2,5 Euros an hour!!! Internet is not a luxury any more especially in 5 stars hotel!

Plussat: Hotel clean in the center of Sofia.

Miinukset: Parking not free, it is non acceptable for Hilton cathegorie. Health center very bad, swimming pool not suitable for Hilton hotels small, not clean. Internet very very expensive EUR20 / day. Internet wireless often free on 5 star hotels novadays.

Plussat: Spacious rooms; excellent location; nice breakfast

Miinukset: Looks very basic for a 5-star hotel; shower tray leaked; you have to pay extra for internet; small pool not suitable for swimming

Plussat: If you have had a pool and a poolbar on the rear side of the Hotel everything would have been perfect.

Miinukset: Musik in the bar booring

Plussat:

Miinukset: you cannot open the windows ... so to much aircon !

Plussat: Clean, new, comfortable, friendly staff, amazing free breakfast, variety of tv channels.

Miinukset: No fitness center, no in-room phone for outgoing calls (the one available is just to contact reception), ironing board and iron only available per request from reception.

Plussat: They did not give me a room even though I had prepaid for it.

Miinukset: Central Hotel appears to be running a "bait and switch" where they lure you in with a great low rate (in my case £45 for a deluxe room) and then when you show up they tell you they're full and they transfer you to a different hotel farther away (in my case the Ramada which is not a Hotel I ever would have chosen although the receptionists were nice and helpful). The lady at the Central Hotel check-in said "this has never happened before" but a receptionist at the Ramada (rolling their eyes) said it happens 2-3 times a month. Kayak.co.uk should be aware of this scam as it is damaging to it's reputation as a reliable booking service. This was my first visit to Sofia and only had one day so the whole experience wasted my time and left me feeling frustrated and taken advantage of.

Plussat: The hotel was very good if you go for bussines. Is close to the International Exposition Center. If you want to visit the city, you have to take a taxi and in six minutes and 4 euros you are in the center. The breakfast was good and the room very confortable. Internet free (WiFi)

Miinukset: The hotel doesn´t change currency from euro to lev (bulgarian currency)

Plussat: Easy access to and from Airports, Sofia Center and east Bulgaria (without getting stuck in the trafik prior to departure, which happens if one stays in the center) .

Plussat: Staff were great!! Location to the Expo Center could not have been better.

Plussat: The hotel staff was excellent. Very helpful and professional. I have stayed in many hotels across the Balkans and this was one of the cleanest and best organized hotels that I have come across.

Miinukset: The location seemed a bit awkward to me. But this was not a bad thing. The hotel is one of the newer buildings in an area that looks like it is still developing. I imagine that in a few years this hotel is going to be in a prime location.

Miinukset: At the moment , the hotel is situated in building zone very dusty in full reshaping and far from the airport .

Plussat: Erinomainen palvelu, jopa lääkäriapua hoidettiin nopeasti

Plussat: Good breakfast and wonderful summer garden. The room was nice and comfortable. The hotel has a good location for shopping just opposite the Sofia Outlet Center.

Miinukset:

Plussat: Convenient to the airport

Miinukset: Be careful to check that the restaurant and room service will be open to guests because of a wedding party had completely taken over the restaurant and the hotel cancelled room service. Internet access was also not available.

Plussat: Staff was friendly and helpfull.

Miinukset: Windows did not open. A/c working only on +27 C! Water from the bath was coming into the room and the smell was very bad. Conversations and TV from next door could be heard at all times.

Plussat: Efficient service of staff serving rooms

Miinukset:

Plussat:

Miinukset: When we booked, we asked for 2 child beds (1 bed, 1 cot) to be put in one of the rooms for us. We were told that the hotel would only allow one child bed in each room which we accepted (we were booking 2 rooms so it just meant splitting up the kids). When we got there there was clearly enough room in the larger of the bedrooms to accommodate both beds which the porter changed around for us. So in the end we got exactly what we were after but this could have all been so much easier if the hotel had been a little more flexible at the booking stage.

Plussat: clean, good stuff and excelent internet conection. best for business trips

Plussat: Location- walking distance to a lot of sights, Ladies Mkt, Market Hall, Serdica Station, shops, etc.. Accessible- 4 tram lines in front. I feel safe walking around even during the evening time alone. The staff are very helpful. The room is big enough, amenities are included, ac is working & not too loud, lots of premium English channels on tv:-). Its clean from the lobby to the rooms. Over all, if i have to go back again to Sofia, i'll definitely stay here again

Miinukset: The wifi is ok, can send pictures but need to log on every now & then but works all the time. Breakfast is the same everday. I hope they do variations every other day? But its sufficient enough.

Plussat: location

Miinukset: not decided

Plussat: The food was OK. The fitness was good. The massage was affordable.The staff was friendly.

Plussat: Very comfortable and clean hotel (room). Good location. The staff is very helpful and polite. Excellent breakfast !!!

Miinukset: Wi-Fi Internet was poor ( on 6-th floor )

Plussat: it was clean, nice breakfast, nice service

Miinukset: not enough toilet paper, someone stole our sampoo (the one we brought from home) and the same happened to the caple next to us, very expensive hairdresser's, they did not change our towels the second day (the first they had changed them)

Plussat: The charming and pleasant presence of the staff. Good service and helpful staff. The breakfast was good too.

Miinukset: For drivers it might be better guidance to the entrance.

Plussat: Hotel Vega is new hotel. HV is better then some 5 star hotel in sofia.for example KMPNSKI

Miinukset: When i was doing chekout, bellboy and a bodyguard went my room. For checking is everything there. when i asked tje recepcionist she said to me its the rule and we control rooms all check out. It's very bad. Not kindly. I hope tehy will changed this control method. After all, I recommend this hotel.

Plussat: It was very good.

Miinukset:

Plussat: The hotel has pretty all you need but the location is not too good.

Miinukset:

Plussat: cleanliness, comfort, friendly staff

Miinukset: location, wifi didn't work in the room

Plussat: The food was delicious and the service was fantastic.

Miinukset: The area surrounding the hotel offset it's four star status dramatically.

Plussat: Friendly staff although at times understanding of English was a problem

Miinukset: There was a sauna advertised in the basement but it was closed for the duration of my stay, also the rooftop bar. Also the hotel appeared to be 30 minutes walk from the Hilton Hotel was in fact 30 minutes by taxi.

Miinukset: Internet services, see above