Sofia hotellia

Plussat: Great service, huge rooms, good value for money

Miinukset: Beds made of cast concrete

Plussat: Not up to standard

Plussat: Excellent central location Enormous bedroom and bathroom

Miinukset: Slow hotel taxi, quicker to go out on street and order your own

Miinukset: I'm very disappointed in Grand Hotel. During our stay from 13 September to 15 September we had a robbery in our room on Friday night. There was an enormous amount of damage (which we had to pay for ourselves) + more than €7000 worth of property was stolen, this is where the police came in where we were treated as perpetrators. A 3rd key was found by us on Saturday afternoon so I think these are very suspicious circumstances. What disappointed me is that the staff of the hotel offered very little help to investigate this case. As a good customer of Grand hotel I will not book with you anymore for my next stay in Sofia.

Miinukset: I didn’t like that there is no windows that can be open in the room. Only rooms in floors 1 and 2 with windows and floor 9 with balcony.

Plussat: Great location, very central.

Plussat: Rooms were large and very comfortable.

Miinukset: No breakfast

Plussat: The location was superb. The services are all there. Staff, especially the concierge, was very helpful. The room was huge and so was the bathroom. The view was beautiful.

Miinukset: They do NOT have secure WiFi. They spray air freshener in the lobby and in the hallways by the rooms. This is unnecessary, unhealthy, and a waste of energy. Our keys did not work. Each time we said that, they told us not to keep it near our cell. I believe in the fourth try, I was pleasant but curt. They sent someone to reset the timer on the lock and it worked well.

Plussat: Large rooms, comfortable beds, good bathrooms with large baths, easy to use Wifi, functional aircon and good information and support from the concierge team - Savva, Dennis and Yorgan. All staff pleasant and helpful.

Miinukset: Buffet breakfasts were good with plenty on offer but probably overpriced at 40 Lev. Not much atmosphere in the bar but ok for a beer and a sandwich.

Plussat: The behavior of the staff. Excellent

Plussat: The location

Miinukset: Late check in and the bar in the lobby not good

Plussat: The breakfast was excellent. The hotel was located with easy access to the key tourist sites.

Miinukset: I can't think of anything that would have improved the experience.

Plussat: Don’t know, maybe I was expecting too much, but this hotel did not have anything that was special or extra nice. Everything is as usual. On the other side, the room was very spacious and clean.

Plussat: use this hotel all the time I come to Sofia. it is very close to the airport. last time I had a free room upgrade and free drink

Miinukset: yes, I had a free drink, but the choice in the lobby bar was so poor and the barman - so rude...disappointed

Plussat: A very nice hotel next to the airport, helpful stuff. Highly recomendable for travellers who want to stay overnight closed to the airport. Transfer perfectly organised

Plussat: Everything

Miinukset: Nothing

Plussat: Erinomainen huone, ravintolassa erittäin ystävällinen henkilökunta. Hotellista helppo mennä autolla terminaaliin. Kysy kuitenkin reitti respasta.

Miinukset: Takapihalla oli roskikset auki ja roskia pitkin maata. Huomasin sen, kun kuljin koirien kanssa talon ympäri. Reitti kentälle hotellilta huonosti tai ei lankaan merkitty. Respa auttoi.

Plussat: Excellent bed.

Miinukset: Difficult to adjust airconditioning. Insufficient tea bags and milk. The receptionist told me I would receive a receipt for payment with my bank card by email it has not come. My cases were thrown into the vehicle going to the airport they fell over and blocked the way to seats on bus. Seats had no safety belts.at airport driver just left me with two huge cases and no trolley. I am 81yrs old and have mobility problems.

Plussat: Spacious rooms, rich breakfast, close to the airport - good value for money!

Miinukset: Only one small bottle of water for 3 people

Plussat: Sijainti lähellä lentokenttää, kun saapuu myöhään Sofiaan niin voi yöpyä Best Westernissä ennenkuin lähtee yöllä ajamaan tai kun saapuu illalla hotellille ja jatkaa siittä kentälle. Aika n. 10 minuuttia kentälle.

Plussat: Facility Airport shuttle

Miinukset: Price

Plussat: Location and staff excellent. Food also excellent

Plussat: I did like the extremely friendly staff. The hotel service was in its usual best: great and very cozy rooms and excellent service. Including parking for hotel guests.

Miinukset: The bathroom was lacking a soap bar. There was liquid stuff, but it was attached to the wall and I couldn't use it in the shower. Also it took me about 5 mins (naked in the bathroom) to figure out how to operate the shower. A sicker with instructions written in large letters (so I won't need my glasses to read it) would help a lot.

Plussat: Hotel was one year old. It was excellent all round.

Plussat: Very good hotel with very friendly and professional personal. They have free transfer from and to the airport, free parking during the stay. Breakfast is very good, and mini bar is included in the price. Very close to the airport, 6-7 minutes. It's it the cheapest hotel in Sofia, but absolutely worth it. By the way, a big mall for shopping on 5 minutes walking.

Miinukset: Nothing......

Plussat: Second time in a few months and it was much better. Clean room, very kind stuff, excellent breakfast and convenient location. Obviously we will visit it again.

Plussat: Nice and great hotel, close to the airport, free transfer from and to the airport, big and clean rooms, free mini bar, nice personal. I could even leave my car her 8 days (paying of course a reasonable for it) while traveling business.

Miinukset: Nothing......

Plussat: Todella siistiä ja tasokasta. Ystävällinen ja hymyilevä henkilökunta. Laadun tunne oikein huokui tästä paikasta. Meillä oli kentältä vuokrattu auto, joka piti saada pysäköityä ja se toimi täällä erityisen hyvin.

Plussat: Great for airport. Free shuttle service. Overall good value for money

Miinukset: Reception staff not very friendly.

Plussat: The hotel is near to the airport which makes it comfortable for short stays. The facilities are clean and match the description with variety of things to do within the hotel. It’s simply and productively designed. The staff is lovely and the morning shuttle to the airport is well on time.

Miinukset: Pick up shuttle from the airport was not there when landing, waited for 30 minutes, left me No-Choice but to take a taxi :/ didn’t get any reimbursement. The fridge is INSUFFICIENT: 1 Pepsi 1 Water 1 Beer and 1 tiny apple juice- saying free bar doesn’t match the expectation. The restaurant serves food till 10 pm, after that you can have a cheese Capresa like me, This delicious steak was Over-Cooked and the chef was already gone when I was served and had to return it.

Plussat: clean rooms helping staff good shuttle

Miinukset: not a lot of alternatives for lactose intolerant people. only soya milk. No soya yoghurt or coconut yoghurt. In the citycentre i saw a lot of places that did offer this. granola?rawnola? the gym was very small

Plussat: Good location and cosy atmosphere

Miinukset: 4 stars hotel? No way. Cattle for rent by 5 EUR? Crazy.

Plussat: Very polite staff, good location and spacious rooms

Miinukset: Had bigger expectations for the breakfast, it was bit basic, not much variety Not good room insulation, could hear what is happening next door

Plussat: breakfast is super, the room is perfect

Plussat: Extreemly friendly and serviceable staff ! Very thoughtful. Clean room! Good breakfast!

Miinukset: Nothing. Everything was truly as could be expected!

Plussat: Great location Great rooms The best staff

Plussat: Wonderfful hotel in the heart of sofia. Boutique hotel, stylish and modern but yet very intimate and warm. Great location right next to the Parliament, St. Alexander Nevsky Cathedral, Sofia university etc. The staff was courteous, freindly and helpful. our requests were dealt with quickly and professionally. The hotel even send us a complimentary Champagane and cake for our 25th wedding anniversary. The Executive room with balcony was spacious and the bed is wide and very very comfy!!! there isn't a regular wardrobe in the roon but rather a dressing roon with hangers and drawers. Breakfest on the roofbar was good, nice view of the city, great cappuccino, pleasant and helpful staff.

Miinukset: Door of the shower stall was broken and water came out. housekepping was a bit lacking: they didn"t refill sugger, coffee ,tea. on the third day the maid didn't sweep the floor and didn't empty the trash bin in the bath room . Chef's Resturant: wonderful food, nice service yet kitchen staff didn't wear gloves.

Plussat: large designer room,comfy bed, the roof bar is a big bonus you have good views over the city,and they are plenty of diners to give it a good atmosphere, The pool and steam room sauna are good condition . The food in evening was good quality, and breakfast was good on roof top, very close to attractions in sofia

Miinukset: the only problem we were told spa was open earlier that actually was

Miinukset: Very expansive (more than 250 euros) for what it has to offer. The next time, it will be the Grand Hotel.

Plussat: Clean,modern. Mostly polite and plentiful staff.

Miinukset: Spa quite basic and staff can be rude in Spa. Steam room only luke warm. Don't like to supply tap water in restaurant as was told it was something that they could not sell! Difficult to get more than one cup of coffee at breakfast and when you finally get more, it is taken away when turning your back. At least this year you do not have to sign your breakfast chit when breakfast is included.

Plussat: Location

Miinukset: The staff at the restaurant is not at the required level. They are either rude or the level of their english is not that good.

Plussat: every thing is great except that they don't allow children or anyone who is below 14 years to use the swimming pool

Miinukset: They don't allow children or anyone who is below 14 years to use the swimming pool

Miinukset: We had problems with the aircon and the technician came three times per day. The staff proposed to change our room with a smaller one. When I said that the air con system is not my problem, the reply was we are sorry, but that’s your problem and we cannot give you a bigger or better room. For a five star hotel and a frequent guest, i never expect such poor service. Shame, nice hotel, bad staff. They are also cleaning the rooms without refilling the minibar with water. So you have to specifically ask them. Service has never been so bad, on the other hand prices were never so high....

Plussat: The staff was friendly, ambiance pleasant, nice jazz music at night. We loved the rooftop bar !

Miinukset: For a 5 star hotel we were a bit disappointed. We booked for two people but all the arrangements in the room were for one person. After we mentioned to the staff they said they will arrange it and they did in the afternoon. When we wanted to use the sauna in the morning it was cold and after an hour it was still cold , so we did get to use it.

Plussat: Ihana spa. Siisti. Ystävällistä palvelua. Hyvää ruokaa.

Plussat: Great pool and spa, as well as a brilliant bar. The staff are fantastic.

Miinukset: Nothing.

Plussat: Very good location

Plussat: The location is excellent for self-guided sightseeing on foot. Breakfast is a feast and the room has everything one needs.

Plussat: Very good hotel just near all Sofia historical sights. Walking street with a lot of restaurants, bars and shops nearby. Big comfortable room. Nice bed, good linen. Very clean. Nice breakfast with big variety of food, coffee machine and section of Ahmad teas

Miinukset: Difficult to entering to parking place

Plussat: Location is great and hotel very clean.

Plussat: Location excellent. Staff excellent - friendly and helpful. Great breakfast. Lots of extras in the room. Bathroom scales. Coffee machine as well as kettle. Good mini bar. A two hour free bar every night on the terrace with a big selection of nibbles.

Miinukset: All good

Plussat: Great location in the city center Obviously clean room Excellent Staff ( reception and room service) Delicious breakfast thanks for restaurant staff for their excellent service

Miinukset: Nothing at all

Plussat: This is a small hotel- only 22 rooms so quite boutique in feel. The interior decor in the public spaces is a little unusual but the rooms are standard and what you would expect at this price bracket. Large comfy bed, clean en-suite shower room with normal toiletries included, fluffy robes and slippers etc,Nespresso machine and proper glassware, and nice touches like takeaway coffee cups if you wanted to take your coffee out with you. Breakfast was good - great selection of European and Bulgarian dishes as well as full English! The location of this hotel is fantastic- just off the main shopping and socialising street and a few hundred metres from most of the big tourist attractions. There is a great selection of local restaurants and bars nearby. The only downside is that the uneven pavement and graffiti (which is everywhere in Sofia) makes the street look a little down at heel. We didn’t use the sauna or fitness room to be able to comment. But the nicest surprise in this hotel is that there is free coffee, cake and refreshments available all day in the terrace bar, which at 6pm turns into free wine and branded spirits with a selection of appetisers like cheese and cold meats. What a bonus! We had three glasses of good Bulgarian wine each and there seemed to be no limits! We had one of the basic and cheapest rooms - with mountain view or you could see the mountains over the rooftops of the opposite buildings. These rooms looked over a central courtyard ( and small car park) but had the advantage that they were very quiet. All in all, and notwithstanding the free drinks, we found this a very good value hotel, especially given its central and convenient location. Recommend you try Cava restaurant around the corner for evening meal!

Miinukset: The graffiti and poor pavements outside.

Plussat: Very friendly staff Always willing to help youL

Plussat: The hotel has a free bar with live music open every day 5-8 pm. The rooms are small and simple but comfortable. The breakfast offers a lot of options and traditional Bulgarian products. Location is great!

Miinukset: There's not much to complain about.

Plussat: Quiet, located in the old nice part of the city, no smell in the room, perfectly clean, towels changed every day, friendly staff.

Plussat: Erinomainen sijainti - ympäristö hyvin rauhallinen mutta kaikki silti aivan lähellä, suorastaan kulman takana. Huone ja muut tilat siistit, hiljaiset ja viihtyisät. Sisätilojen värimaailma ja koristelu miellyttäviä. Erittäin mukava ja tuttavallinen henkilökunta, joka hoiti kaiken kiitettävästi ja vaivattomasti ja selvästi koetti joka asiassa tehdä parhaansa.

Miinukset: Ei mitään valittamista.

Plussat: The hotel is in a good location, easy walking distance to many attractions. Unfortunately too close to the train station for a taxi to take you, so public transport is the only option. Good breakfast array.

Miinukset: The reception was efficient but not particularly looking to help us with our stay. Sort of typical for Bulgaria but we had hoped for more in a hotel with comments about good service.

Plussat: Tipical dishes

Miinukset: My room had the bedroom door broken

Plussat: The hotel was fantastic and the location is excellent. The staff and specially the concierges and front desk people (even during the night with Mr.Popov) were extremely kind and helpful, great taxi service offered compared to the existing taxis in Sofia. Wide and clean room. Breakfast good and with wide offer. .

Plussat: Everything was cool I will be back :)

Plussat: The rooms are spacious and immaculate. The service is sharp and the staff is courteous. We have stayed at this hotel twice already and choose it over other cheaper options for the great service. The wake up call was on time and the cab was waiting for us in the morning as we requested. The restored piece of a Roman coliseum on the ground floor is beautiful.

Plussat: Lyubo Popov from the reception was extremely professional, yet friendly and in general all the staff dealt with patience with me regardless my day drinking habits. Thanks guys I will be back

Plussat: First and foremost was the staff, they were excellent. Second was the facilities, they were beautiful and finally the location was fantastic.

Miinukset: There was a loud nightclub near by

Plussat: Staff were friendly and helpful. Room was massive.

Miinukset: Building and facilities would deserve an update. Breakfast was a bit stingy.

Plussat: Elegant lodging, raising the standard for Sofia.

Plussat: Good location!

Plussat: Very central place near the National gallery and the Cathedral. Well trained, polite and helpful staff. They offered us to park the car and bring our luggage in the room. We booked a classic double room but got upgraded to a junior suit upon arrival without extra cost. One of the most amasing things is that it’s build over the ruins of an old roman amphitheatre which they preserved very well and you can see it from the reception. The view over the city was awesome and the breakfast was amasing! There was even a honey wax block from which you cut the honey on your own.

Miinukset: Unfortunately the spa was closed for renovation during our stay but we took a look at the spa center and it was in the basement righ next the old roman amphitheatre. Awesome!

Plussat: Great (literally and metaphorically) room. Pleasant staff. Good breakfast.

Plussat: Erinomainen liikematka hotelli. Ymmärtäväinen henkilöstö ja hyvä ruoka.

Miinukset: Sviitin hinta hieman liian kallis

Plussat: The staff was most courteous and helpful.Location is excellent with short walk to places of interest. Very satisfactory

Miinukset: Breakfast choice is limited as they don’t lay out a buffet. You are asked to order breakfast the night before which can be inconvinient.

Miinukset: A/C in the room located under window and doesn't really help. Also during the night there are two options. If you close the curtains when no air flow as A/C is behind curtains. If you open curtains you have fullmoon light. Also window itself is not soundproof, so you can hear every car.

Miinukset: We were given a room on the first floor. It was very noisy . The aircondition was not working.

Plussat: Everything

Miinukset: Nothing

Plussat: A hotel with a real personalised feel and aesthetic. Elegant, tasteful design and furnishings while also feeling cosy and relaxed. Fantastic value for money considering the size of the suite and location on the same street as several nice restaurants and bars. Staff are friendly and helpful and there is a good choice of breakfasts. No gym but there is a sauna and massage service which I didn’t try. Reception isn’t 24 hours but easy to arrange check out and book taxi outside of opening hours. Highly recommended!

Plussat: Bulgarian residential experience. Breakfast was good but it was fixed menu with unbalanced portion. Fresh orange juice is great.

Miinukset: Usually hotels would accommodate some food for guests leaving early, but no accommodation was msde. Staff are rather cold side and change daily and our requests were not communicated well among them. The linen &vanity service is not well supplied. Felt inconvenient for business travel stay, such as late breakfast time and inconsistent service.

Plussat: Very friendly staff. Great location and clean property

Plussat: 2 restaurants literally near the hotel. Convenient.

Miinukset: Hotel should invest in anti-mosquito nets on the windows. Room was full of some bugs. Pillows were way too soft. But that’s my personal preference. Otherwise it’s a good place.

Plussat: My room was great, very spacious, good bathrom. Breakfast was very good. The staff was helpful and pleasant. The hotel is within easy walking distance to places of interest.

Miinukset: This place was great, so I struggle to find a defect: I would have preferred firmer Pillows

Plussat: The room and bathroom was spacious, and especially having a couch and resting chairs in the room was appreciated. The location was in one of the best areas of the town with lots of cafe's and restaurants nearby. The restaurant on the property was really good.

Miinukset: The breakfast was a fixed menu of few choices, and it was OK to swap between the various choices but not to add anything outside the menu. It would have been great if the flexibility was greater or breakfast was a buffet.

Plussat: A nice hotel close to the airport and the goal of the trip/

Miinukset: No complains. At all.

Plussat: The room and the mall next to the hotel

Miinukset: The stuff was not very interested

Plussat: Rooms and the location.

Miinukset: The staff in the breakfast area would need to improve their customer service mindset. They could smile a lot more, act more politely. If there is a problem that is brought to their attention should he acted upon with high level of urgency and without a facial expression that shows annoyance. Sometimes they were also rude in how they said things... Long way to go bit with the right role models and trainings, this can be easily corrected.

Plussat: Friendly staff, great in room service and spotlessly clean and comfortable.

Miinukset: -

Plussat: rooms had great connectors to tvs, even small bluetooth speaker is a nice touch.

Miinukset: mini bar was not working. window is not possible to open.

Plussat: Very good property, new and in very good position, not far from city center and convenient for going to airport

Miinukset: Toilet could improve a bit more for personal cleaning

Plussat: Upea sviitti, hyvää aamupalaa,moderni ja viihtyisä kokonaisuus

Plussat: It is close to the airport, the staff are friendly, the rooms and comfortable and quiet. Good breakfast.

Plussat: I have stayed in this hotel many times and it is top class each time. Love the room comfort and the general quality of the hotel. The Executive Suite was awesome. Would stay here again for sure.

Miinukset: NA, everything was great

Plussat: This is a modern hotel in a modern building and not a Soviet era dinosaur you can find in the very center of Sofia. Very well designed and maintained. Enjoy large shopping mall next building.

Miinukset: The location is poorly accessible by public transit. I recommend using “Yellow Taxi Sofia” mobile app for fast and affordable taxi service. Also, the breakfast price is high to ridiculous for Sofia.

Plussat: It was clean and comfortable. The location and free parking

Miinukset: The room had no balcony.

Plussat: Very good.

Miinukset: Air conditioning in some rooms. In one room of my friend was some smell of tobacco.

Plussat: Location

Miinukset: Poor relaxation areas

Plussat: The room and bathroom were nice. Breakfast choice was excellent. Close proximity with the desired destinations.

Miinukset: I had a wonderful stay at Hilton Sofia. The location is great, just 5 minutes walk from 'Bulgarian National Palace of Culture' a huge convention Hall and my conference venue. Most tourist attractions of Sofia are with in walking distance. The famous Vitosha boulevard is 10 minutes walk.

Miinukset: The mini bar was “full” with empty bottles and the reception had nothing to say about

Plussat: Restaurant stuff is very helpful, knowledgeable! Food was delicious . I would give an extra point to restaurant manager for so nice & adequate stuff!!! You have excellent team!!!

Miinukset: Swimming pool is very small, wouldn't call it swimming pool :(

Plussat: Location and value for money

Miinukset: Breakfast is expensive

Plussat: The location was excellent and the facilities were mostly as expected. Nice clean rooms, fairly new feel of the building comparatively to other luxury hotels in the area that just feel old.

Miinukset: The staff was at times rude and for the class of the hotel that is unacceptable. There were also services that required payment that I believe in this day and time are a must and should come as a courtesy service no matter the hotel, i.e. internet.

Plussat: Everything is just amazing

Plussat: the staff was great location was perfect clean

Miinukset: there was no posibillity to open the window! that is horrible

Plussat: Comfortable relaxing hotel great location good facilities breakfast choice and warm friendly attentive staff

Miinukset: N/A

Plussat: We have stayed here before so we knew what to expect which is why we chose to stay here again. We prefer the cosmopolitan atmosphere. The staff are all very friendly and helpful.

Miinukset: We have always had a light breakfast in the Artists Bar. There is no way we could justifying paying £19 each for a breakfast in the restaurant which I suspect is aimed at those on expense accounts. This time there was a very limited choice in the bar so we had just croissants and coffee which for us was enough. However I read that the manager had changed the options available obviously aimed at encouraging people to have the extortionately priced breakfast in the restaurant. I feel this is not good customer service as many people these days would prefer the healthier option of a continental breakfast. The only other comment is that there was an unpleasant smell of drainage each time we entered the room and as the windows do not open there was no way of clearing it.

Plussat: Comfortable bed, great blackout curtain, good wifi, modern design, artistic furniture, convenient central location, excellent breakfast

Miinukset: Glass see-through bathroom was awkward, shower wasn't sealed well and flooded bathroom, temperature control didn't work well and room was always too hot or too cold, expensive compared to other 4 star hotels.

Plussat: Great central location on pedestrian street. Many nearby eating options. Great breakfast.

Plussat: Everything else

Miinukset: Needs more lighting in the room

Plussat: Location perfect. Comfortable with stylish modern design - not everyone's sort of thing but I liked it!

Miinukset: The breakfast was appalling - unattractive & unpleasant. For a hotel with such great design credentials it really needs to up its game - do what they do better or do less but perfectly. Also music videos and football from 07.00 to 23.00 is not everyone's cup of tea!

Plussat: Beautifully presented rooms in a fantastic location. The staff were extremely friendly and helpful. The breakfast was delicious. Loved everything about this hotel and would highly recommend it to other guests.

Miinukset: Nothing

Plussat: Breakfast offered a reasonable choice for a small hotel. The location is very good, as the hotel looks on to the main pedestrianized shopping street. Rooms are decorated in a quirky and original manner.

Miinukset: Weirdly, no fruit juice offered at breakfast. In-room TV a bit limited.

Plussat: Wide choice for breakfast, good quality in the restaurant. Central location is ideal.

Plussat: Best location!! Very friendly receptionist. The breakfast was very good and tasty. Over all excellent place! The luxury room was very spacious and comfortable.

Plussat: A well presented hotel in a fantastic location. Extremely friendly staff.

Plussat: Modern hotel with central location. The room was clean, the breakfast had everything you need, the staff was friendly and helpful.

Miinukset: The thing that we didn't like was the presence of Russian flag at the reception. For us it means support for the aggression and terrorist actions of Russia on the territory of Ukraine. If this is not the case, then the hotel should remove this flag and not to hurt feelings of Ukrainians. We hope that the owner of the hotel and management understand such things.

Plussat: Excellent location and the most cordial staff.

Miinukset: Please increase the cleanness level.

Plussat: Central location

Miinukset: NA

Plussat: Excellent location, helpful bellboy, comfortable bed and and good gym. Next to the university and many restaurants. Nice and classy atmosphere.

Miinukset: Girls in reception was antipathetic, many electricity sockets in the room doesn't work, the rooms definitely need some renovation. Room service menu is extremely poor. Appliances are old and out of date.

Plussat: Good location and staff

Plussat: A very nice hotel in an excellent location in the city center.

Plussat: Very good location on a quiet street in the very center (park in front of hotel)

Plussat: The hotel was clean and well-presented. The staff were all very professional, and the location--right in then university district is convenient. Just one metro ride from the airport, and within comfortable walking distance from the city centre.

Miinukset: No particular faults: may be the lighting could have been a bit better: the sockets were a bit wobbly at times. But apart from that, I had a great experience.

Plussat: Located a few steps from the Nevsky Cathedral, practically a few minutes walk from the beginning of the city center (15-20 minutes maximum), it's in a very nice and quiet area, facing a beautiful park. In the area there are restaurants and cafes. Free parking is very convenient. Staff is fantastic and very professional, I have to say something not very common in the hotels where we stayed in Bulgaria. Breakfast is sufficient. Rooms are spacious. The hotel is relatively small, a plus for me. They accidentally loaded me with something from the minibar asking me to pay at check-out. When I explained that I had consumed nothing and there was an error, they trusted the word.

Miinukset: Probably the offer of breakfast, sufficient but improvable.

Plussat: Nice hotel in the city center but in very calm environment close to park. Small, convenient. It was nice to get small chocolate every evening

Miinukset: water was given only the first day

Plussat: everything

Miinukset: nothing

Plussat: very good hotel and perfect room / bathroom

Plussat: Amazing comfort, clean room, amazing, very helpful and very friendly young girl on the reception

Miinukset: N/A

Plussat: Breakfast was pretty legit, but the staff seemed quite confused about pre-payment on specific rooms (apparently my room was paid for breakfast on one day, but not the other?! how does that even happen?). Gym was always empty.

Miinukset: Bed was as hard as a rock. No iron or ironing board in the room; if you need things ironed, you have to pay extra for them. Even budget hotels typically have an iron somewhere in the hotel that guests can use; why try to get more money out of guests?

Plussat: Just perfect

Miinukset: ---

Plussat: It is a very comfortable hotel with an excellent location. The parking is very easy. The room is very big. The staff is very friendly. The restaurant on the top floor is nice, but there are more good restaurants nearby. The hotel is recommended for business trip.

Plussat: Underground level parking, clean, spacious rooms, 24 hrs easy check in/out.

Miinukset: The lady at the reception showed no interest to explain anything at all. Inappropriate comments have been given about my question for the quality restaurants in the vicinity, meaning walking distance. By the way there is no such a place like a good restaurant close to the hotel. Plenty of bars, clubs & low-quality junk food only. Barely found a place to have a dinner, unfortunately it was also kind of a club. A well visible sign with the parking directions would be nice.

Plussat: Rooms are clean, and staff are friendly. Within walking distance to many good stores, restaurants, and parks.

Miinukset: Heated towel rack in bathroom didn't work. Walls are a little thin, but not thin enough to hear other conversations.

Plussat: The hotel room was big and very clean. They change all tools and towels everyday.

Miinukset: One of the reception clercks , she is a rude person and hard to make connection with her. Other reception clercks and workers were kind and helpful. If the hotel connects with me , I will explain why I wrote like this.

Plussat: Quite, clean and comfortable room!

Miinukset: Everything was fine

Plussat: Clean and quiet Big rooms Garage Nice area with a lot of bars around

Plussat: The location

Miinukset: The staff were very unhelpful,we booked parking and payed when we arrived there was none we had to find our own we chose it for parking they wouldn’t refund money unless we spoke to manager but he wasn’t there during our stay , there was blood on our carpet, they wouldn’t put air con on or provide a fan, there was gone of milk and juice in fridge the kettle didn’t work and the light next to the bed, roadworks outside, and music blasting till 3 in the morning , I have stayed in many hotels in sofia , for a 4 star hotel it was awful

Plussat: Perfect location, excellent food (both breakfast and lunch)

Miinukset: The guy at the reception today morning was extremely slow. The restaurant staff was slow for both lunches that I have taken

Plussat: Very close to city centre and within walking distance of many attractions. Tram stop opposite front door. Fantastic breakfast.

Miinukset: Odd placement of shower screen along the side of the bath made it awkward to get in and out.

Plussat: Everything was excellent

Miinukset: Nothing

Miinukset: There is no gym

Plussat: Very pleasant and helpful staff. Lovely modern room. Excellent breakfast with a wide choice. Fantastic location.

Miinukset: It was all good

Plussat: Huge room, great view, very clean, very good breakfast

Miinukset: Our reservation included paid parking which was not provided. No refund, no assistance to find a spot on the street Just an apology.

Plussat: Our Room in the 9 th floor was fantastic. We had a view of the National palace of culture, it was amazing. Room was super spacious, very clean and bed was absolutely comfortable.

Miinukset: There could have been some authentic Bulgarian breakfast options. Bulgarian food is so nice and it’s not a bad idea to include their own food options

Plussat: The receptionist name "Mary" is so nice and very attentive to every request i made to her during our 4 night stay. She's not just pretty but also very polite and knows her job very well. Would like to stay again in this property.

Miinukset: At breakfast, it took so long to make omelette and made mistake on my type of omelette (only egg white) i ordered and been waiting for around 30 mins to receive on my table. With this, we were late with our tour pick-up at 9am.

Plussat: Nousu klo 04 yöllä. Saimme kuivaeväspaketin. Ravintola toimi hienosti. Kivasti sisustettu ravintola, tilava ja valoisa huone. Henkilö

Miinukset: unta miellyttävä.

Plussat: Convenient location, helpful staff, good breakfast.

Miinukset: A/C unresponsive/not functioning properly

Plussat: The Hotel was o.k, not more than that

Miinukset: The breakfast was poor

Plussat: The breakfast was limited and supplies were slow to be topped up but there was a breakfast so that is a bonus. There was a kettle in the room.

Plussat: Nice staff, great location

Miinukset: Very noisy people, smoking smells throughout hotel, thin walls, uncomfortable bed.

Plussat: Aamiainen oli monipuolinen ja runsas. Sijainti oli paras mahdollinen, ydinkeskustassa.

Miinukset: Nothing

Plussat: Having a sofa and tea making facilities.

Miinukset: No safe in the room. More breakfast hot options needed and replenishment. (All cold after 9 o clock.)

Plussat: Big and comfortable room - good location to visit Sofia.

Plussat: Very central location with easy access to the centre and Sofia’s attractions. Room had all the facilities one requires with good air conditioning. Room was clean and the bed was very comfortable.

Miinukset: The staff at reception were very stern and offish and the restaurant staff also lacked communication skills. Various things were not explained or not explained properly by the reception staff which caused some uncertainties. Particularly on how the customer discount worked and how to use the restaurant remote for attracting service. The breakfast buffet was very limited and the food not topped up. It was a very poor selection. The breakfast tables were not cleared and cleaned properly with the staff more interested in chatting and smoking outside the dining room window.

Plussat: Comfortable room. Delightful garden restaurant.

Miinukset: Very grumpy waiter in the restaurant. No natural yogurt and few healthy choices for breakfast.

Plussat: Very nice small boutique hotel, very kind and helpful staff. great value, highly recommended

Plussat: Excellent location, great buffet breakfast, helpful staff

Plussat: Pretty close to the center. Comfort room. Excellent breakfast.

Miinukset: Maintenance problems. Asking 30 euro or shuttle from airport, while I paid 1 euro to taxi driver. They charge for parking 12 euro per day. Why?? I am guest!

Plussat: The staff were helpful and nice. Nice location

Miinukset: Breakfast can be better.

Plussat: Breakfasts and location

Miinukset: Gloomy decor and traffic noise. Poor lifts

Plussat: Very good breakfast, excellent service from the staff. Good location. Indoor parking facility. Quiet and comfortable rooms. Very comfortable beds.

Miinukset: The Car Parking Security person was a bit rude, not helpful when we arrived. Did not speak any English.

Plussat: Spacious and clean rooms. Also quite central.

Plussat: Location

Miinukset: Bedbugs everywhere in the room.

Plussat: Incredible breakfast!

Plussat: Perfect place with spacious parking lots direct in the city center. Large rooms, very comfortable, with large bed.

Plussat: The breakfast was very nice and the place of the hotel very useful

Plussat: 1. Swimming pool, jacuzzi, sauna were wonderful. We went there two times in a day, it was really nice. 2. All staffs are very kind. 3. Breakfast, what a perfect breakfast! I strongly recommend include breakfast. (Omelette!)

Miinukset: The location was not so good for sightseeing. It's far from city center.

Plussat: Breakfast was delicious and the dining facilities were comfortable. The pool was well-kept. All of the staff were helpful and friendly.

Miinukset: We found nothing that we disliked.

Plussat: The spa and the parking

Miinukset: The toilet flush was dirty. The air conditioning wasn’t working properly - it wasn’t dropping the temperature of the room. The mattress wasn’t good.

Plussat: New hotel and super friendly staff, from checkin desk to bar. Nice breakfast enjoyed outside in the fresh air.

Miinukset: The room smelled like bad body odour. No free water and small bottled water costs 4 euros in the minibar. I think that's a huge negative.

Miinukset: The staff are very difficult to deal with I would say that worst experience for me at holiday inn all over world I saw

Miinukset: I've been staying at the hotel any time I visit Sofia and was always been impressed by their customer service. Not this time, unfortunately.The checking in was poor - they had a big wedding reception.The spa center was closing earlier - they had a public holiday ( still can't figure out, why it should affect a customer, who has paid for it) and the staff was rude to family members.The breakfast was ok, but the restaurant employees were in your face following you around.The room was cold and the fridge was not working.

Plussat: Aamiainen oli hyvä, huone oli tilaava ja aurinkoinen.

Plussat: pick service and drop out service, just too expensive.

Miinukset: None

Miinukset: Swimming pool was open to public and crowded. No one of the people present was guest of the hotel.

Plussat: Spa facilities, cleanliness, breakfast

Miinukset: The staff attitude, maybe it is bulgarian cultural feature, not to smile to people, to clients.

Plussat: Very friendly and helpful staff.sauna very good. Breakfast was well organised and had a good selection.

Miinukset: Not all information was provided while checking in.