It is being renovated
The bed was great and the room was clean but old. The staff was friendly but overwhelmed. It is directly across from the convention center and that's what I needed. Ask for a room near the lobby to cross quickly to the convention center.
The carpet was very stained but clean. It was fine for me alone but I wouldn't want my child crawling around on it. They are working hard to renovate and I think in a couple months it will be better.
Old outdated facility
check in was smooth
Restaurant was horrible. Everything was clearly microwaved. Internet was spotty. Housekeeping was inconsistent (they'd setup the room but forget linen, you had to ring twice to remind them to follow up on a task) front desk night service was rude and unhelpful groundskeeping was subpar facilities were clearly dated, most of the keycard entrances to the hotel were malfunctioning, paint was peeling, only one working bank of elevators, pool area was messy.
Needs some maintenance
Location was good, staff was friendly, it was clean
Our shower curtain was torn and falling down, time for a little maintenance. But overall it was a nice place for the money
Terrible service, dirty room
One person at checkin and checkout. Too many clients waiting on line. My bathroom in room 1002 had a broken toilet seat and switch plate. Very poor
poor service and cold food
Great shower, comfortable bed and pillows, good temperature plenty of towels, big towels, huge closet, big room
Room smelled like mildew, there was no chair at the desk in our room, there was a long hair in our sheets, there was a bug in between our pillows
Old facility. Wifi didn't work
The little things
The staff was great! They were very helpful, attentive, and had great customer service. I liked that we got switched to a room close to a door on the first floor. my girlfriend has MS, so a long walk and stairs were too much for her at the end of the day.
Unfortunately,there were some things that caught my attention. First off when my girlfriend and I were going to goto sleep. The sheets were stained, we called to see if they can send house keeping or switch our rooms. We chose to just have house keeping come, since we were all the way at the end of the hotel and didn't want to walk to the desk. She has MS and at the end of the day her legs aren't very strong, so the walk would of been a struggle for her. It took about 30 mins for house keeping to come and change the sheets. I also noticed that the doors had patches of different colored paint, rust in the basket in the tub and the mirror was cracked on the closet. Also, went to get water from the machines. The signs said the was a vending machine by the corner, but there were none there. Ended up walking all the way to the lobby, surprised the hotel didn't have a little store by the front desk like other hotels.
Weird smells and mold
Kayaks rate was close to what this Radisson was worth.
I was very disappointed in this Radisson. They hallways smelled of mildew and there was black mold in my bathroom. Seems like this would be something that would be checked before assigning it to someone.
Planes, trains and automobiles
The breakfast was great! Good location for the Fontana Races
Things were held together with tape, we expected the planes but didn't know there would be a couple trains that went by late at night.
Ontario Gateway Hotel sijaitsee bisnesalueella, ja Ontario Mills Shopping Mall (ostoskeskus) ja Ontario Convention Center (kokouskeskus) 10 minuutin ajomatkan päässä. Käytössäsi on ilmainen kiinteä internetyhteys, ympäri vuorokauden auki oleva business center ja express-sisäänkirjautuminen. Tämä hotelli tarjoaa asiakkailleen seuraavat kokoustilat: kokoushuoneet ja kokoushuoneet. Asiakkaiden käytössä on lentokenttäkuljetukset (saatavilla ympäri vuorokauden) ilmaiseksi.
Käytännöt vaihtelevat huonetyypin ja palveluntarjoajan mukaan.