Check the place out and see for yourself, the place has mattresses in the hallways, and the hallway carpets needed attention.
The bed was fine
The hotel was under construction so lots of dust and debris everywhere. The fridge in the room had a sticky substance in the door. The bottom of the bathtub was stained and had a ripped matt in it. Very disappointing
Cleanliness of room and hotel..pool was dirty room was nothing like advertised
The room was dirty, floors not vacuumed. I didn’t want to take my shoes off. I found long hairs in my sheets. There was no hot water and the sink and bathtub wouldn’t drain. It was frankly the dirtiest hotel I’ve ever stayed in and would never go there again.
They have outdated TVs that cutbofd every night to save energy. The manager Giovanni is unprofessional and doesn’t reply to customer concerns. There was drug usage and seemingly prostitutes on the premises. Room smelled liked mildew and constantly awakened by trains through the night. Classless management who is only concerned with the money. Desperate for guests. AVOID THIS HOTEL AT ALL COSTS!!!!
Dirty sheets, bad smell
It is being renovated
The bed was great and the room was clean but old. The staff was friendly but overwhelmed. It is directly across from the convention center and that's what I needed. Ask for a room near the lobby to cross quickly to the convention center.
The carpet was very stained but clean. It was fine for me alone but I wouldn't want my child crawling around on it. They are working hard to renovate and I think in a couple months it will be better.
Old outdated facility
check in was smooth
Restaurant was horrible. Everything was clearly microwaved. Internet was spotty. Housekeeping was inconsistent (they'd setup the room but forget linen, you had to ring twice to remind them to follow up on a task) front desk night service was rude and unhelpful groundskeeping was subpar facilities were clearly dated, most of the keycard entrances to the hotel were malfunctioning, paint was peeling, only one working bank of elevators, pool area was messy.
Needs some maintenance
Location was good, staff was friendly, it was clean
Our shower curtain was torn and falling down, time for a little maintenance. But overall it was a nice place for the money
Terrible service, dirty room
One person at checkin and checkout. Too many clients waiting on line. My bathroom in room 1002 had a broken toilet seat and switch plate. Very poor
poor service and cold food
Great shower, comfortable bed and pillows, good temperature plenty of towels, big towels, huge closet, big room
Room smelled like mildew, there was no chair at the desk in our room, there was a long hair in our sheets, there was a bug in between our pillows
Ontario Gateway Hotel sijaitsee keskustassa, ja Ontario Convention Center (kokouskeskus) 1 minuutin ajomatkan päässä ja Ontario Mills Shopping Mall (ostoskeskus) 11 minuutin ajomatkan päässä. Käytössäsi on ympäri vuorokauden auki oleva business center, express-sisäänkirjautuminen ja express-uloskirjautuminen. Palveluihin kuuluu ilmainen pysäköinti.
Perustuu 374 arvosteluun
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Ontario Gateway Hotel on toteuttanut seuraavat toimenpiteet:
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Aulassa mahdollisuus fyysiseen etäisyyteen.
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