Shenbaga Hotel & Convention Centre

The check in and check out was fast.

Everything starting from restaurant to housekeeping took forever to complete any request/ order whatsoever. The restaurant staff was particularly rude. The complementary breakfast was chaotic with guests having to wait for 1/2 hr to be seated. The food was substandard quality e.g. juices diluted with water, half the trays empty, and servers took forever to refill the empty trays.

The location

The room had very bad odour

My 69-year old mother had a nasty fall on the way to the spa in the hotel. The staff were cleaning the floors but there were no warning signs at all. No-one accompanied us back to our room after the accident. In fact, the spa manager asked why we were not going ahead with the booked treatments, while one of the staff was smiling and said "there is no problem" despite my mother being in severe pain and in a clear state of shock! I had to pay all the medical bills despite the accident being entirely the hotel's fault and the hotel's negligence being fully accepted by the duty manager and supervisor. There was absolutely no follow-up from the hotel management to check how my mother was after our stay. When I subsequently complained and sought compensation, the hotel flatly refused to make any gesture of goodwill or reimburse our medical expenses. Truly despicable attitude.