Puducherry hotellia

Plussat: Courteous staff .. beautiful property

Miinukset: Cleanliness, comfort, location

Plussat: We loved the open feel of the hotel and especially the roof terrace and meals up there.

Miinukset: Cocktails were a little slow in coming and some of the mixes were more sour than balanced, so a little more attention on those would be lovely. This is a minor comment !

Plussat: Staff were very helpful and pleasant

Miinukset: A lit bit on the expesive side

Plussat: Very well located, the place is well kept and the staff is very professional and friendly

Miinukset: Food was a bit below expectation. The breakfast buffet can be managed better

Plussat: Small cozy place

Miinukset: Lack of parking space

Plussat: The rooms and staff.

Miinukset: Tariffs are very high. Probably higher by about 30%.

Plussat: Nothing special

Miinukset: Dinner was ordinary

Plussat: Palais de Mahe made our Pondicherry trip memorable and unforgettable! It is a premium place, therefore the price you pay for it (especially as an Indian) might be higher than elsewhere. But you do get your money's worth of experience here! 1. The staff was very helpful, right from the check-in process, when we were showed the places to visit around on a map, till the point of check-out, when they arranged an auto for us and fixed the rate for dropping us till the bus stop. 2. The hotel is designed in colonial-era style, which really transports you to a different time. The rooms feel great, with a soft scent in the air when you initially enter, and with yellow lighting that's sufficient, yet not too much. Separate shower area, refreshing toiletries, adequate supplies which are replaced on time. 3. Praise for the housekeeping staff, who ensured that the bed linen is not just perfectly made whenever we needed it, but also prompt in responding to our calls. 4. One can just talk about the pool, and never get tired. It adds a different aura to the hotel, one that is complete with beautiful pictures. Our pool time was refreshing, although it needs to be kept in mind that the average Indian is not more than 6 feet in height, so with the pool depth of 7-8 feet at one point, your safety is in your hands if you do not know swimming! 5. Breakfast at the terrace restaurant was included in our package, and I would say it was good. Praiseworthy that the hotel doesn't keep all breakfast items on buffet, which can lead to wastage, rather provides you with what you need from a set menu. I loved the bacon, masala omelette, alu parantha and their chocolate doughnuts. Also went for dinner at the terrace, wherein loved their pinacolada, but felt the pasta was lacking the finesse of one. Well, that won't take anything away from the lovely overall gourmet experience I had at the hotel. Thank you Palais de Mahe, I would love to be back to this place and recommend others!

Plussat: Excellent property and its staff. Hotel is just 2 min walk from the promenade. Everything is just close by.

Miinukset: They have an excellent pool, which is quite deep and they don't have life guard. Yes it clearly states so in bold, but would have been great if they did had one life guard.

Plussat: Great place to stay - staff is extremely courteous and helpful Pool area is lovely - food is great.

Miinukset: Nothing to complain about

Plussat: Loved the place and the staff was very excellent. They were all very helpful and generous and extermly humble. Wish to come back at this property soon. Loved it.

Plussat: The staff and hospitality was excellent! Everyone we interacted with was service oriented, offered and organised for things requested for. Overall it felt like home :)

Plussat: Beautiful property... Courteous staff who went above and beyond their duty.

Plussat: The staff were incredibly professional and so so so lovely! We dined there first night and was impressed. Second night we went to another restaurant which we were told is the best in Pondicherry, and it wasn’t even as good as the food we had the first night at Maison! Honestly loveliest hotel experience ever. Staff members portrayed a lovely community like atmosphere which was lovely.

Miinukset: Nothing. Wish we could have stayed longer.

Plussat: The fact that it was a boutique hotel and provided all the quietness and privacy which we were looking for

Miinukset: A little bit more variety in the breakfast menu would be welcome

Plussat: This is a beautiful small heritage hotel in a charming and very tastefully restored old building, arranged around two courtyards filled with luscious plants. The service is excellent with everyone making a huge effort to make you feel welcome. The rooms are comfortable, air conditioned and decorated with old wooden furniture. And the food is fantastic! The special ‘Green Moon’ dinner was amazing and the best Indian food we’ve had anywhere. There’s no pool, but you can use a lovely one at the sister hotel, Palais de Mahe. Jason in particular was very helpful and sorted out train tickets and taxis for us. Thoroughly recommended.

Miinukset: Nothing.

Miinukset: My parents who stayed there are both above 80 years. The ac had not been checked before, somebody had turned it to fan mode and it took a lot of time to get fixed. The fan was too slow. The carpet had not been cleaned properly and there was a twig with thorns which got into my dad's foot. He wanted to watch the india cricket match but the tv was not working properly. All in all they were caused a lot of discomfort. Something I definitely didn't expect both for the price and your reputation. I am very unhappy with this as I had booked the room for them with a lot of expectations and had specially mentioned their age as well.

Plussat: It's a beautiful property and they have done their best to maintain the heritage vibe of the place. Breakfast was good and the location though not very close to the beach, isn't bad. The toiletries and facilities were super nice.

Miinukset: Felt the price was 10-15% more than the value. I understand this is a heritage hotel, but based on the location and the size, it could have been cheaper.

Plussat: Everything about the property Ambience ,cleanliness , breakfast and care Made to feel homely . Wonderfully maintained property

Plussat: excellent staff , beautiful and clean rooms. great location.

Miinukset: Could have had a better breakfast.

Plussat: overall it is good

Miinukset: There is no private beach.

Plussat: The staff were excellent

Miinukset: Lack of direct access to the beach. Air-conditioning was a little temperamental

Plussat: Place is beautiful.

Miinukset: Tooo many conditions. Beach is closed at 6, Pool is closed at 7. It is a resort which is an expensive one but feels like a school with so many conditions.

Plussat: Good food at breakfast buffet.

Miinukset: No facial tissue, so used rolls of toilet paper for my head cold and runny nose. Air conditioning controls would not turn off unit, so I had to climb up on the bed to turn the manual controls on or off as I got hot or cold. This should not happen in what is called a resort!

Plussat: Jacuzzi in my room at Balcony was excellent at 4th floor with the lake view with coconut trees around. It was really beautiful & awesome. Huge, clean & well maintained swimming pool is the plus for this resort. My kids had a great time out there.Staffs were friendly & customer service was excellent. Breakfast & Dinner buffet was great with lot of dish varieties. Overall value for our money. A best place for relaxing.

Miinukset: Power cut frequently, however they operate Generator. Bath towels were used as floor mat during raining time. Later on they will wash and use as bath towels. Bath towels must be dedicated ones.

Plussat: Nothing

Miinukset: Food quality

Miinukset: Out door games kit items was not good quality especially badminton rackets

Plussat: Basha, from front desk he helped me very much As I went there to celebrate my first anniversary and it trun out the best one. He arranged private dinner with beautiful arrangements also he upgraded my room to villa. Thanku Ocean Spary and Basha.

Plussat: My Kids enjoyed the stay, the breakfast was good. I opted this resort after few of my friends recommended to be a family friendly resort. Its right, the stay was pleasant. I booked this resort to give a surprise Candle Light Dinner for my wife as its her Birthday. To my surprise they made the arrangements perfectly and she loved it. Thanks to the Staff and Management. I appreciate.

Miinukset: Everything is fine. No negative comments.

Miinukset: 1,Bath room floor mat not available. I have to ask / follow up and get it. It is not suiting for such a good 5 star hotel NOT to put it, 2. There was no hand towel in the bath room 3. No tissue paper in the room ( face tissues )

Plussat: Staff were excellent at the restaurant

Plussat: Like the ambiance, when it’s crowded it’s hard to get the attention of staff

Plussat: Staff were good. Facility, location everything was fine

Miinukset: I asked for a double cot well in advance but they provided 2 single cot. Their excuse is all rooms are occupied. Then why do you ask for preference one day before check in??

Plussat: Location, hospitality and services

Miinukset: Bathroom cleaning could be improved.

Plussat: The breakfast was good

Miinukset: The staff were rude and kept calling us even before check out time to ask us to leave, the room had bad cigarette odour and we had to ask and wait to change our room. The hotel was a little further from the beach and white town

Plussat: Nothing

Miinukset: Accord Puducherry is below par when compared to any other accord hotels across. Very poor staff and the check in process just didnt end. With a baby crying, they still insisted to finish the payment before handing us the keys to the room. To top it off, they wanted a smile from the baby to take a photo for their records. How incosiderate staff. Another incident occurred during our stay is that when we returned from dinner one night, we noticed 2 people exiting our room. They had used the master key to enter. When questioned they told that they entered the room just to check if everything in the room was in order. And this was at 9:30pm in the night. Which house keeping staff randomly enters a room at 9:30 pm to inspect things. When we made a noise about all this, 4 managers + a General Manager Mr Muthu just apologized with no explanation. Well, to be fair, a Manager named Mr William did give a explanation that as they are fully booked, these things can happen.

Plussat: Good property

Miinukset: Pool side is not good

Plussat: The location!

Miinukset: Poor service as I had to call twice for things like towels,shampoo and the food came very late!!

Plussat: Good ambiance and location and especially the neatness

Plussat: did not have breakfast at the hotel

Miinukset: location slightly out of the way

Plussat: Brilliant location, everything was within 10 mins drive. The hotel staff was very good, the service was very prompt too.

Miinukset: Was a little disappointed that the Spa wasn't functional.

Plussat: The breakfast buffet was a fantastic spread and my family enjoyed thoroughly. Rooms with latest amenities and clean bathrooms were the add ons.

Miinukset: Fantastic stay and outstanding support by staff.

Plussat: The breakfast was awesome.. My family was very happy with the variety.

Plussat: Cleanliness and ambiance

Miinukset: My mom fell sick and so I asked for a plate to the room to serve her food. Room service said yes. But since the second day, we didn't go for buffet breakfast they never served the plate to us. We have waited for 45 minutes and no one turned up. We checked out at noon and none did bother about our humble request.

Plussat: Everything was just fantastic .. Wonderful property, very well behaved and polite staff , superb food.. in a nutshell it was an awesome stay.

Miinukset: The door key gave a lot of trouble.

Plussat: overall good

Miinukset: nothing

Plussat: the restra staff is really good and talks very politely. the restra food is really good taste.

Miinukset: Restra, well maintained Swimming Pool, value for money

Plussat: It was simply nice all over

Miinukset: Nothing

Plussat: Rooms were nice and clean

Miinukset: I liked it

Plussat: FRIENDLY STAFF and FOOD.

Miinukset: Not allowing to access beach after 6 30 pm. Extra cost for in-house activities.

Plussat: All Good

Miinukset: Nothing specific

Plussat: Rooms are very spacious and clean. The gardens are very well maintained and full green. Staff was friendly.

Miinukset: The food at the restaurant is ridiculously expensive and just decent. Breakfast was too basic and not up to the mark at all. Hot water did not work properly as well as the pressure of the shower was weak. The fridge didn't close properly so we couldn't keep any food or drink inside.

Plussat: The location

Miinukset: Food was very very costly

Plussat: It was good but it is expensive also as you have to pay for every small things like children rides

Plussat: Nice resort with beach access, plenty of activities for kids and adults, good restaurant. Like the greenery around the resort.

Miinukset: Small TV and torn bedsheets

Miinukset: Expensive Food. Location too far from City

Plussat: Clean Beach, pool, some activities and few polite staffs

Miinukset: It was Our 2nd time to this club. This time it did not meet the minimum expectations. Check in took 45 minutes though we paid full in advance 2 weeks ago. AC was not working after the evening in one of our rooms and night spent with no proper sleep. The boy came with a table fan was arrogant. Their Systems not syncing with booking.com. Some Food items are not fresh and the making was very simple for the buffet amount paid. We used to like this club a lot and hope there will be some improvements soon.

Plussat: The room and the beach, courteous staff

Miinukset: The quality of the food, not up to Club Mahindra standards

Plussat: my best place

Plussat: Nice location, good food, decent pool

Miinukset: Old room. No large single bed even in executive suite, bathroom needs renovation and needs to ventilation

Plussat: Location, cleanliness, friendly staff and amenities

Miinukset: Breakfast could have been better.

Plussat: Loved the buffet breakfast and dinner. Good items. I would suggest you give sausages and bacon for breakfast.. the pool was amazing. Overall experience was good

Miinukset: The croissant was thick.. the beds were fine but the view from the room was not great. Was expecting something better. I was also looking forward for the bathtub in the bathroom but was disappointed. Also, we were charged four times the price for a 10 rupees chip packet n 20 rupees water bottle. But other than that it's was a good experience.

Plussat: good

Miinukset: cleannes need to improve

Plussat: Quality of food served is good and tasty.

Miinukset: Staff are not friendly especially reception...room service is not prompt...

Miinukset: We had problems with locals staying at the hotel over the werkend for a overnight party venue. Really could not rest and the hotel staff did a good job but the pereon staying in the room making a nuisance ended up creating a large scene when requested to reduce the noise. I would not stay here again.

Plussat: Ambience

Miinukset: I was given disabled person room and the sliding door had opening at the top. Due to which guest noises and cleaning noises were high. When complained to manager he said sorry and if I had requested they would have changed. My question is why was I given the disabled person room. Though even for the disabled person he would have the same noise issue and door was not sound proof due to the opening at the top

Plussat: Breakfast And housekeeping Services by Rajesh.

Miinukset: AC was not working properly.

Plussat: Breakfast

Miinukset: Air conditioning

Miinukset: Even though Early check-in was confirmed by the hotel, I was denied early check-in by staff Francis Shiva who also was very ride to us and made me wait for 8 hours. Worst experience ever

Plussat: 1) Room quality 2) Location of the property is pretty good due to its proximity to lots of main areas

Miinukset: There is a huge communication gap among the staff. To quote incidents - 1) Despite making it clear at the time of checkin that we have paid for breakfast the front office guys just kept getting confused over it 2) We had a early checkout in the morning and we agreed with restaurant manager for getting us packed breakfast at 7 AM sharp. Surprisingly the morning staff had no clue about it and we had to pack the dry stuff otherwise we would have missed our flight in Chennai.

Plussat: Nothing at all

Miinukset: They are failing big time in justifying 4star standards. Their prices are not at all worth for their space, facilities, food quality. Had very bad experience and felt I wasted my 6000 RS.

Miinukset: The pillow stinks. I had to use my own travelling pillow to sleep.

Plussat: The buffet dinner.

Miinukset: Behaviour of the inexperienced staff (reception & house keeping). Blindly following the damn process without understanding the needs of the guests at least.. The simple answer is NO ,even though we r ready to pay. With kids the stay is uncomfortable here..

Plussat: Amazing place,. Total value for money. And the rooftop swimming pool is also exceptional.

Miinukset: The room-service extension is always busy, so you have to go in person and get things done sometimes. They could extend the swimming pool timings though, 7am to 7pm is a little too tight especially if you are craving for a swim in the late evening.

Plussat: We went to this hotel as a family (2 kids age 8 and 10) and had a very nice family suit room. The breakfast was very good and the swimming pool on the rooftop was great. We highly recommend this place.

Plussat: The staff were very helpful. Overall it was a clean and comfortable stay.

Miinukset: The ventilation/air conditioning system was not great (our room was either too hot or too cold). Also, our room had three twin beds. It would have been nice to have a room with two double/queen beds.

Plussat: Vastaanoton henkilökunta ja esimies erittäin auttavaisia ja ystävällisiä, huonepalvelu sujui hyvin ja nopeasti, erityispyynnöt huoneen suhteen järjestyivät ilman ongelmia (kuten 2 lisävuodetta huoneeseen), aamiainen oli erittäin hyvä etelä intialainen buffa, saatavilla myös tilauksesta dosaa ja omeletteja, kattokerroksen uimallas mukava ja siisti, jossa hyvä käydä aamujumpalla. Söimme illalla hotellin ravintolassa kasvisruokaa joka oli todella hyvä tasoista.

Miinukset: Ravintola sulki illalla jo klo 22.30

Miinukset: Dirty hotel. Broken shower. Swimming pool shuts at 20:00. Unprofessional staff.

Plussat: Extremely helpful staffs

Miinukset: no air con at for corridor

Plussat: House keeping was very thorough and meticulous in the cleaning of the room. Hotel is centrally located.

Miinukset: Had problems with getting hot water in the day of the arrival and the following day which was duly fixed the next day. Duplex room should have two bathrooms instead of one and have storage space in the upstairs room to keep clothes. Toiletries doesn't include shaving kit. Buffet breakfast was had a decent spread with variety however with some patrons using their hands to serve the food, the staff could have monitored the situation.

Plussat: Thevlocation and overall property

Miinukset: Toooo Costly for a basic room. I spent like 15 K (2+1 child) without even getting an extra bed. Closing of beach at 6 and reopen at 6 am; infact had to fight with secirity in morning to open gate to beach just 9 minutes earlier to 6 am since we wanted to see sunrisefrom beach

Plussat: The staff at the restaurant, especially for breakfast were very helpful and good.

Miinukset: The rooms are quite tired.... Internet is very bad.

Miinukset: Wifi connectivity

Plussat: Swimming pool

Miinukset: Nothing... Breakfast can have more choices

Plussat: Food ok

Miinukset: Too many mosquitoes, could not sleep at all. Pls don’t stay at villa. Not recommended Worst experience

Miinukset: Overpriced .

Plussat: Facilities, Food and the staff all are very good.

Miinukset: Approach road to that place which is not in the resort's control.

Plussat: The ambience and decor including service was all good

Plussat: Everything service hospitality food property

Miinukset: Bathrooms

Plussat: Fantastic location in the French quarter 2 minutes from the sea front promenade and surrounded by wonderful shops and eateries galore.

Miinukset: Too many steps and stairs for Senior Citizens with mobility issues.

Plussat: The extremely courteous staff. Great food at the restaurant, definitely one of the best in Pondi.

Plussat: Location, food

Plussat: Location was fairly close to some points of interest; and we were upgraded to the pent house. The property is beautiful; and with good selection of wines.

Miinukset: This has to be one of our most terrible stays. The property is definitely over valued; managed mostly by trainee staff's and that is reflected in the service. To begin with, the lock to our main door was not working (even the staff had to struggle); the curtains were not working (we had to fix it ourselves coz the handy man just gave up); the shower tap was very hard (not a kids job). Without prior information, our room was cleaned and some one felt it was OK to switch off the AC (imagine Pondicherry in June) and when we complained, the staff said it is their right to enter any rooms any time with our prior information (this was news for us; having travelled widely and having stayed in n number of hotels around the world). When we persisted, the staff informed us "it is as per policy" which later turned into procedures and then into standard guidelines. Our booking included advance paid breakfast (and the staff embarrassed us in front of other guests by asking us to pay up) and 15% discount on F&B (and the staff billed us fully); so communication seems to be a major problem between booking.com and this property. The property had perhaps 15% occupancy and we wonder, why our rooms were not changed. Perhaps upgrade in this case did not really work out good.

Plussat: Location and the very courteous staff

Miinukset: The bathrooms

Plussat: Nothing

Miinukset: The ac was not working. The bed was uncomfortable. The walls were too thin. Breakfast was bad

Plussat: The staff is extremely helpful and go out of their way to make ur stay pleasant. And the property is beautiful.The vibe of being part of history and the old world charm maintained in the furnishings and decor with new world comforts makes it a perfect balance.

Plussat: Great Location - very helpful staff and excellent guidance on specific issues.

Miinukset: Nothing specific

Plussat: The staff were amazing. They were helpful and they checked on us to make sure we are okay and comfortable. The room was super comfortable and it felt home away from home. I am grateful for each and every person at Le Dupleix for making my first trip at Pondicherry so very special. Thank you!

Plussat: Room, cleanliness, breakfast variety.

Miinukset: Dinner (ala carte) needs improvement.

Plussat: Good storage. Staff attentive.

Miinukset: Floor sticky. Additional desk would be good.

Plussat: The reception personnel were very courteous, staff at the restaurant very attentive, room service good, local information good, most of all was impressed to see a very young and enthuastic staff. would recommend friends and family to book in here.

Miinukset: The breakfast could be improved with a few more nonveg items, ie. bacon, salami, ham, etc.

Plussat: Excellent roof top swimming pool with the good view of the sea. Staff is very good and helpful, hotel is very clean and hygienic. One must not miss the breakfast, it's amazing.

Miinukset: Internal telephones and wifi was not working when we checked in, it took them 1 day to rectify. Also a bit expensive compared to similar hotels near by. The room that was allocated to us had a door connecting other room (they open the door when families stay in both the rooms). But the problem for us is that we can hear what the talking and is very annoying

Plussat: Nothing

Miinukset: Not a star hotel

Plussat: The Hotel was great. The staff from the reception to the room service were very polite and courteous. What i like the most is the smile on their faces when they meet you to help you. The food was good as well. The hotel was clean and neat.

Miinukset: i felt it was a little expensive.

Plussat: Cleanliness Bed comfort

Miinukset: Wash basin was leaking. Not rectified after two times of complaints to reception. Toiletries items was not kept adequately..

Plussat: good breakfast. good location.

Miinukset: hotel needs upgrading.

Miinukset: Air-conditioning wasn't working.. had to call for the technician to fix it at around midnight

Plussat: Cleanliness

Miinukset: No proper response from staff

Plussat: Lovely place

Miinukset: Everything was good.

Plussat: Had a nice and pleasant stay. Very good breakfast and swimming pool... Worth for Money... Highly recommend !!

Plussat: Good and varieties of breakfast.

Miinukset: nothing

Plussat: My dress missed on cupboard room number 317 with singapore $400 I called hotel irresponsible answered house keeping department. My money and dress lost

Plussat: Bed and facilities in the room

Miinukset: The check in the hotel and the staff at the reception. Hidden prices The first night in the bad room. Smell humidity and water come out from the Air conditionner

Plussat: Breakfast is good.

Miinukset: But they not supplied non-veg gravy sufficient quantity. Non veg gravy tray almost empty for more the 30 minutes.

Plussat: Very good food. Good portions too.

Miinukset: The TV is too small

Miinukset: Only one pillow . Air conditioner too noisy. Coffe sachet only one kept for double occupancy room.

Miinukset: The bed sheet was not that clean. The bed was not comfortable. Staff during the breakfast was not that welcoming. For breakfast food was not good.

Plussat: Awesome destination

Miinukset: Everything was perfect

Plussat: Breakfast was great. wonderful selection. Our sea view suite was wonderful. Loved the view.

Miinukset: Perhaps the bathroom needs some adjustments. It isn't old, seems to have been remodeled. It just needs some tweaking.

Plussat: Location

Miinukset: The rooms and everything in them is old and worn out.

Plussat: High standards hotel, very well maintained. No surprise as their description is very clear

Plussat: The location was very good. The purpose of slight seeing met very well. Staff was co operative.

Miinukset: The rooms were smelly with wet floors and walls. The maintenance of the rooms could be better. The corridors were smelly and water leakage in bath room. Though it was advance booking and early check in, no choice for the room available.

Plussat: Location and food is amazing! Staff has been very helpful throughout our stay. Kudos to Sailo! The bartender lady she was amazing!

Miinukset: There was no dressing mirror in the room and dish TV just had Tamil channels. We had to talk to the staff and even he was unable to help us get the English channels.

Plussat: *The sea view was amazing from the room *The hotel staff was very courteous, helpful and warm. *The location was superb. *Both the restaurants- 1)The Blue Line 2) The Bay of Buddha- (roof top restaurant) were good and get a 4/5 from me. * The tea kit provided in the room, was awesome.

Miinukset: The exhaust fan in the bathroom was not working. The bedside lamp bulbs were of different colors.

Plussat: The location is major plus point for the hotel, it's right at the promonade beach, staff us friendly , food is good & over all it's was a comfortable stay

Plussat: almost all.

Miinukset: Pradeep Moullin , manning Front Office, was helpful in every way. He was courteous, and full of manners.From Checkin to Checkout , everything was smooth. merci, Monseur. Hostess Ms. Dhivya was also helpful and volunteered to give all details. She was excellent by being polite and rendered useful tips about the hotel. keep it up Ms.Dhivya. merci, Madam.

Plussat: Location

Miinukset: Rooms not maintained

Plussat: Location was reasonably good. Good location for city shopping. Walk able distance to Ashram and Beach. Easy to reachable as it is located in Nehru street.

Miinukset: Outside hotel not that clean as expected. Not fit for my expectations; washroom light not working in middle of night and they do not have spare light to replace it. Overall not worth for money.

Miinukset: Breakfast menu is not good . Only plane dhosa , Idli available . They don't know how to toast bread.

Plussat: Good Hotel nice for family trips. Good service and pleasant staff

Plussat: Very cute place and room, great rooftop, very clean and well located near white town

Plussat: Modern room.. keeps cool when it's so hot outside.. love the design..friendly helpful staff & convienent location..

Plussat: The staff was amazing and helpful. Cozy place for a budget stay

Plussat: Comfy, location was good

Miinukset: Everything was good!

Plussat: Staff

Miinukset: Expensive as market rate