San Agustin Monasterio De La Recoleta

Arrived there on 1 June and were told that we had to spend a night in another hotel of the chain as "there was no hot water in the hotel". We said that we were fine for the first night with not hot water instead of having to be moved around. The story then immediately became that "there was no water at all in the whole hotel". Bottom line we went to the other hotel (San Agustin Urubamba): cheaper and definitely less nicer. We found out that two couples of friends had already been staying there for few days and had not issues at all during the same days (they had booked directly with the hotel and not via booking). Another couple of friends arrived there on the same day as us (and had booked via booking.com) and was told the same but firmly pushed back on the move to the other hotel: managed to stay there and had no issue at all with water. In the other hotel we were referred to as the "guys from booking.com" which let you clearly understand what was going on. Find a place (another hotel) where you can arrive, feel welcomed and do not have to pack and unpack your stuff during a short staying while they move you around in their hotels probably only because you are a "guy from booking.com".

Gardens and building

DO NOT STSY HERE Upon checking out and explaining my terrible stay - I asked for a discount - no discount and then blackmailed by staff saying if I did not pay full price it would be taken out of their wages . Head office who refused the discount refused to speak with me - COMPLETELY UNPROFESSIONAL COMPANY. Where to start ! The place felt like a mortuary- empty, spooky, no atmosphere. Lucky if you found a member of staff within 15 minutes- staff doubled up as waitress in the restaurant Extremely disappointed - the property is being renovated so lots of noisy builders, painting outside my room the fumes made made me feel sick, master keys left outside my room on several occasions which made me feel vulnerable - no thought to security. The restaurant is odd, it opens at 2pm (once the staff have had lunch) menu is old fashioned and food is not good. The homegrown salad has tinned asparagus and artichoke nothing is homegrown. Crepes were rubber and cold - I believe the chef dislikes the job as nothing is prepared with love or any thought. Breakfast was ok (rubber scrambled eggs or deep fried omelette!) staff apologetic for no hot food ! Coffee disgusting- instant coffee was better ! I mentioned my concerns on a daily basis but obviously not listened to. If I had not been sick I would have moved hotel but due to illness could not