Urubamba hotellia

Plussat: Very well organized - beautiful gardens

Miinukset: Expensive meals

Plussat: Everything was perfect, from the amazing breakfast to the SPA. The fact of having the train station that takes you to Machu Picchu in the premise of the hotel makes a huge difference.

Plussat: Everything about this hotel was perfection!!! I would’ve loved to have stayed there longer! Beautiful hotel ,location ,room and the food amazing!!! Fantastic! I would love to go back !

Plussat: fantastisch hotel, very nice staff, except the front desk staff, they were not very friendly

Miinukset: reception personnel was not very hospital and friendly

Plussat: It succeeded my expectations in all terms! The hotels grounds and unbelievable, very nice rooms and the staff make you feel like youre in home Best place to stay in valle sagrado

Miinukset: The spa is a must!

Plussat: Excellent breakfast, beautiful hotel and excellent location

Miinukset: The reservation staff and organizational capacity left a lot to be desired for. They messed up our reservation and booked two rooms under my nAme and one under my friends name and almost charged me for two rooms until I was able to prove with my saved email communication from Them that they were the one who messed up. They messed up my friends airport pickup and had to take a very average taxi for a two hour ride to the resort late at night. Not at all up to the standard you expect from a luxury Marriott resort.

Plussat: Perfect Place to stay our first nights in Peru

Miinukset: Zero

Plussat: Very green. Beautiful garden with flowers. The room was big and clean and it had a nice terrace. The staff was very friendly. Great place. Next time I go to the Valley I’ll stay there again.

Plussat: Beautiful place. It has 3 stars but in reality it could be easily 4. Very clean, with a helpful staff and fantastic garden with gorgeous view for the mountains. And all of this located in the town itself but the feeling is like you would be in the middle of the nature. We missed a little bit a playground for our kid but at the end there is a big garden to play.

Plussat: Amazing gardens Very nice rooms Helpful staff Excellent breakfast

Miinukset: No heating in rooms Not much to do and see in urubumba itself but plenty of options nearby No internet in rooms Main common room is a bit cold.

Plussat: Really beautiful, clean, comfy and cosy accommodation in the Sacred Valley. We couldn’t believe our eyes when we stepped through the front wooden doors, such a stunning delightful entrance and superb surrounding garden. Lizzy and her husband are the friendliest hosts I’ve ever encountered, every day asked if we slept well and needed anything. Full of information and guidance for each day. I really can’t recommend this beautiful piece of heaven especially after roaming around Machu Picchu and Ollantaytambo for the day.

Plussat: Absolutely beautiful! The staff and owners are the nicest people! Helpful and very caring. The property is gorgeous. We had a great time!

Plussat: Great shower plenty hot water Clean comfortable beds Close Distance to take the per Rail train

Miinukset: They should change the towels daily

Plussat: The peacefullness in the hotel and the hospitality from staff

Miinukset: The access to the hotel is not the easiest to find the first time unless you are from around town

Plussat: Everything! The hotel it is just a dream, the team, the food, the landscape, the room, the llamas and the activities. My favorite part is the hot poll and the view from there.

Miinukset: Nothing, all the service was great!

Plussat: The property was beautiful. A perfect place to relax in the Sacred Valley. The Im was amazing. Comfortable bed & great tub & shower. The staff were very friendly. The spa was beautiful! The food was delicious!

Plussat: Facilities are excellent

Miinukset: Bad signage of the glass door of the bar, because I hit it and nobody helped me

Plussat: Excellent Hotel! We enjoyed the food, all the facilities, the SPA, and even the cinema :) .. you have everything there! Our room was super clean, with jacuzzi and a beautiful view of the river. The staff is super friendly and helpful. Delicious food and breakfast. 1000% recommendable!

Plussat: Stuff

Miinukset: Nothing

Plussat: It is a beautiful and convenient location, very relaxing. Hotel arranged horseback riding

Miinukset: Driver was hard to find at airport. We had to call hotel to connect us. I had a wonderful spa experience and tried to have another, but spa messed up my appointment and I didn’t receive the second. The hotel tried to make it up to me the day we left by offering me another, but it was too late. It is a beautiful and relaxing spot.

Plussat: Wow. Amazing value for he accommodations and resort services. I was extremely impressed and wish I could have had more time there.

Plussat: Surroundings and landscape

Plussat: Beautiful outdoor space, spacious bedrooms, super friendly staff

Miinukset: Restaurant was expensive and lacked variety for lunch and dinner (however bfast was very good)

Plussat: The quiet setting and the hammocks in garden, the villas and breakfast variety

Plussat: Incredibly attentive staff, atmosphere is very relaxing, makes you forget you're missing Thanksgiving at home!

Miinukset: No turkey :(

Plussat: Perfect location for our onward journey. Lovely clean hotel. Very friendly and attentive staff. Food was amazing.

Miinukset: Nothing

Plussat: Breakfast was a number 10, we enjoyed sampling all the various and interesting items offered, almost overwhelming! Location is excellent, not far off rt 28b, but far enough for a quiet more private location.

Miinukset: Could have provided more water gratis with the room. They did provide two small bottles free, but two other larger 1 liter bottles were 10 soles each, a heavy price considering we could buy 21/2 liter bottles at the Mercado for 3 soles each.

Miinukset: Short bath

Plussat: We were looking for a quiet, peaceful getaway and Sacred Dreams Lodge was perfect. It is designed so that everywhere you look there is beauty in flowers and the sound of running water as well as the mountain views. The staff were all very friendly and helpful. We are definitely planning a return trip.

Plussat: Wow--this lodge is truly a special gem! This is one of those unique places that will stay in our memories forever. From the moment we booked our stay, German and the staff made us feel incredibly well accommodated. German arranged transport for us from the Cusco airport with an included tour of some sites like Chinchero and Moray on the way to the lodge. He also helped us arrange drivers and excursions for each day of our visit, making everything seamless and easy for us. The property itself is breathtaking, with a forested setting, river, and meticulously maintained flowerbeds that make the area feel like an oasis. The architecture of the lodge is fascinating, built with site-made adobe bricks using traditional methods. Don't miss the photo albums in the lounge that show the construction process! We stayed in the suite that included a fireplace and an outdoor hot tub and the room was blissful. Very comfortable bed, nice toiletries, and a mini fridge stocked with water, soda, and beer. Whenever we wanted the hot tub filled or a fire started, we were able to easily contact German via WhatsApp and he would quickly send a staff member to the room to help us. In the restaurant, Violeta took wonderful care of us for the buffet breakfast and a la carte dinner every day. The food was great (perhaps not a gourmet experience, but still delicious and more than worth the close proximity) and we have fond memories of drinking coca tea and pisco sours by the fire in the lounge. Overall, the Sacred Dreams Lodge had the best of hospitality: we simultaneously felt like we were staying in a relaxed friend's home yet we also always felt pampered and looked after. We stayed at a much more expensive luxury resort near Machu Picchu later in our trip and we couldn't help but feel that our experience at the Sacred Dreams Lodge surpassed the luxury resort. We can't recommend this wonderful lodge enough!

Miinukset: Everything was perfect! The only thing we can think to add would be access to hot tea and coffee in the room. We would have loved to lounge in bed a bit longer each morning but we made ourselves get up to head to the restaurant since we always need our coffee fix first thing. Not a big sacrifice since the restaurant was also a lovely space to relax!

Plussat: It's so relaxing

Plussat: The staff was amazing! They proactively helped with everything you could think of. We talked over WhatsApp the majority of our stay. Our room had an outdoor hottub which was nice to relax in at end of the night. The eggs were super fluffy!! Stay here!

Plussat: Sacred Dreams Lodge was AMAZING! The beautiful rooms are only out done by the setting. Our group of 8 people reserved 4 rooms and all of them were lovely. The lodge is situated in a small wooded canyon. A river runs through the property. German was there waiting for us to check in. He helped us with transportation and tours. We had to leave before breakfast so he made sure we had boxed snacks to take with us. He went above and beyond for our group. The night of our stay it was very cold and the staff made sure we had space heaters and hot water bottles.

Miinukset: People from our group were interested in using the hot tub but it was an extra charge.

Plussat: nicely decorated rooms, very helpful staff, a perfect place for relaxation.

Plussat: SO BEAUTIFUL. Quiet & serene. The land, the lodges and the staff are all 5 stars.

Miinukset: We loved everything.

Plussat: Sacred Dreams is a beautiful oasis in the Sacred Valley. It was lovely to walk around the garden and enjoy the gorgeous flowers and watching the hummingbirds fly from one plant to the next. The buildings are beautiful and meticulously cared for. Germain and his staff were extremely attentive and took care of all our needs including booking taxis for us. They even had breakfasts bags prepared for us when we had to leave the resort for a 4 AM tour. We ate our evening meals in the restaurant and they were all delicious. As with many of our stays, I wish there were more vegetarian options on the menu. I was following advice to only eat cooked vegetables in Peru, so it really limited my dining choices in many places. Our room was super clean, comfortable and we relished the hot tub and room fireplace on the chilly evenings in the Sacred Valley. I would definitely recommend a stay here if you are in Urubamba.

Plussat: Great location Excellent food Spacious rooms Friendly staff

Miinukset: Spa was not included in the price

Plussat: The actual hotel is beautiful, decorated in a a Peruvian lodge style, surrounded on all sides by mountains. The food (breakfast and dinner) were fantastic and the restaurant staff were very good!

Miinukset: The checkin experience left much to be wanted. We were greeted by staff who seemed completely disinterested in being there and just running through the paces. We stayed in one of the villas behind the main hotel. It was also not up to the standard we expected having stayed at the Inkaterra Casona in Cusco and other 5 star hotels on our journey through South America. The actual villa was average at best - the amenities were standard and the room quite dark, not to mention that we had lukewarm water for the whole stay. The staff assured us they had never experienced the problem before and tried to fix it multiple times. Needless to say, not what you expect when paying so much for 2 nights stay.

Plussat: This is a beautiful place to stay... in a lovely quiet setting with panoramic views of the surrounding mountain. The room, the service, the amenities and the friendliness of the staff were all exceptional. We would love to come back!

Miinukset: Nothing

Plussat: Spa was great, huge bed, excellent breakfast

Plussat: View n room

Miinukset: Service reception was poor

Plussat: Friendly staff. Nice garden. Clean and affectionately designed room. Good and peaceful place to stay6in Urubamba.

Plussat: Great place! Tasty breakfasts and beautiful locations.

Plussat: This was an excellent place to stay. Excellent service, large and cheerful rooms, wonderful outlook of the mountains, and a great breakfast.

Plussat: Everything was great! Queensize beds, jacuzzi, good breakfast, very nice personal! We would definitely come back!

Plussat: Very friendly and helpful staff with a personal touch. They look after their guests. They will advise you where and what to do in the area. Very positive experience

Miinukset: TV not working but we did not stay there to use it therefore this was not a big one

Plussat: Room very spacious. Bathroom modern. Bed comfortable. Breakfast excellent. Short walk to Plaza de Armas. Mototaxi only 2 soles for trips in city. For lunch/dinner I suggest Kaia restaurant about 10 min walk to the east.

Miinukset: Room a bit cold at night.

Plussat: Love the staff here. Lovely people. The place is clean and well maintained.

Miinukset: They were renovating when I stayed, but the inconvenience was minor and hardly noticeable.

Plussat: The property wasn't in the center but still considering how small Urubamba is, it has a great location! Hospedaje Venka Urubamba is in a nice big and old building/house with a super nice garden in the back yard. The room was super nice and comfy and the breakfast was amazing, super tasty and big, and it is served in a nice living room in the second floor with sunny and nice views to the backyard. The staff was helpful and kind from the very beginning. We would highly recommend to stay here.

Miinukset: Unfortunately the shower did not work properly: it has a electric hot water system and we weren't able to have a consistent hot water during our shower. We talked with the hosts and they promised to repare it, what is great and I truly believe they will :)

Plussat: Food, culture, staff and grounds.

Miinukset: Nothing

Plussat: Todo / everything !!! El sitio es maravilloso The place is Beautiful !!

Miinukset: Nada / nothing Everything was amazing !!!

Plussat: All the hotel and the grounds are very pictures, stuff is very nice

Plussat: Location, staff, cleanliness and comfort.

Plussat: Beautiful location and property. Breakfast was excellent-had some of the best Tamales I have ever had here.

Miinukset: Wish we had more time here

Plussat: Everything! The location, the hotel, the music at night, the vendors during the day, the coffee shop....everything!

Miinukset: I loved everything!

Plussat: Spacious grounds and multiple different restaurants concepts on site made it enjoyable to spend time at the hotel with our 8 month old. Staff were very friendly and accommodating to all our requests.

Miinukset: We had a young baby with us and there was generally a lot of noise at the hotel (construction during the day and music at night).

Plussat: The grounds are beautiful and the location is central to many Sacred Valley sights.

Miinukset: There is construction underway and it is noisy until early evening. The bathtub shower area needs updating/refurbishing and some of the bed linens were frayed.

Plussat: amazing local artists show , andinian music and sofisticated folkloric performance . Staff so friendly and kind .

Miinukset: I felt like a very appreciated guest , having lots of relax in the middle of beautiful sites . Perfect for a quite and comfortable stay

Plussat: The rooms are of generous size. The grounds are beautifully landscaped. It is a good mid point for Sacred Valley and Machu Picchu visits.

Miinukset: Construction throughout the property-remodeling and additions-so noisy. Restaurant choices limited.

Plussat: It had beautiful gardens and views! Especially for the price.

Miinukset: It is 1.5 km up a dirt road which made it somewhat complicated to get around. It also charged us $20 to get a taxi from Ollantaytambo- and we continued to use the same taxi driver who only charged us $10. Also, the first room we checked into that black mold in the bathroom.

Plussat: I loved the gardens and the facilities. The location is quite beautiful, yet a bit hard to get there. Very clean and lovely bungalows. Quite a retreat.

Miinukset: We had problems with the restaurant. The food was expensive, but the menu description was not accuarate. Ingredients were replaced with cheaper options. When asked to change the plate, they messed up the Ceviche. They used old, uneatable potatoes. The relation cost-quality of the food was way too high. (A badly executed fried fish at s/.47) The administration helped us at first, providing transport to the highway (which is unaccesible walking or expensive in taxi). They told us we would resolve the problem with the plates, but they ended up charging the plates to us anyway. We felt the damage control was inefficient.

Plussat: Everything! Great location for visits to salt mine, machu picchu (via train, 1 hr)

Miinukset: The drive up to the property from the main road is rough

Plussat: Breakfast was a lovely spread with enough variety to suit all tastes. The property, while secluded, was a lovely, flowerfilled reprieve from the noise and traffic of most centres and was an ideal setting to recuperate after completing the Inca Trail. Urubamba, Ollantaytambo, the Cerveceria del Valle Sagrado and horse riding excursions are easily accessible: simply enjoy the 2 km walk through the village of Yanhuara to the busstop on the main road (5th Paradero) and hop the Combi for a few soles - no costly taxi required. Bonus feature of the property - two delightful resident alpacas! Excellent value in every respect.

Miinukset: Met or exceeded my expectations in every way.

Plussat: Absolutely gorgeous property. Super cheap and away from the street which makes it quiet and peaceful.

Plussat: Staff was mostly very kind.

Miinukset: The shower randomly stopped working at some points. Someone started burning crops the day we decided to stay in the hotel, so our room was suddenly covered by smoke and we had to get out. Food was too expensive.

Plussat: Beautiful beyond any normal places including 5 star hotels. Inside and out it is just a matter of enjoying the moments of being and appreciating what others have done for guests.

Miinukset: Not being here sooner that last time three years ago and coffee in container to add hot water making as strong as one wants.

Plussat: Beautiful property and great rooms. The rooms are large and I think each has a balcony or small patio. Bathrooms were very nice too - it even has a bathtub with separate shower! Hotel staff was very helpful in getting me a taxi driver to drive me around all day.

Miinukset: The restaurant was ok. They might have been understaffed a couple of the nights I was there since it took over 40 minutes to place an order, and then another 45 or so before I got my food. Just something to keep in mind if you're in a rush. Location is a remote which I really liked, so don't expect to be within walking distance to any busy areas.

Plussat: The eco-lodge is an amazing hotel sourranded by nature. The room in really clean, cosy and comfortable. There is a fireplace that keeps you warm. The garden is really beautiful and relaxing. You can find also two llamas in the property. The food is simply delicious. The breakfast is really tasty with fresh fruit and vegetables. You can reach the property by a motor taxi. It takes 10 mins from the center of Urubamba. The ecolodge is close to an archeological site too (30 mins walking).

Miinukset: Nothing. Everything was fantastic.

Plussat: Beautiful energetic property with great gardens

Plussat: There is a very beautiful and natural garden, and native adobe houses with all the comfort and artistic tasty; The vegetarian breakfast and food are excellent, we really hope to stay longer in this special hostel.

Miinukset: It is hidden at the end of a village way, which might be a little bit complicated to find it if you arrive after the sunset, but also just for this, you may call it a secret garden.

Plussat: Amazing stay, we enjoyed it every minute. De accomodation is relaxing en beautifull. We had a good nightsleep in the houses and a wonderfull breakfast!

Plussat: The staff were very attentive and helpful. The location was superb in a quiet spot near a bubbling stream far from the noise of Urubamba. It is built with natural elements. Gorgeous grounds. The meals were healthy and vegetarian!! There is a yoga studio on site. The driver, Wilbur, was amazing. We arranged a full day Sacred Valley tour with him and it was great that we arranged pick up in Cusco (we elusive had a hard time finding the lodge).

Miinukset: The firewood for our chimney and stove was not seasoned well and this caused a lot of smoke. You don’t need it the blankets are warm enough.

Plussat: Warmly received by the wonderful hosts! The location is out of town a bit so a long walk or moto- taxi ride. The grounds are beautiful and very tranquil. We had a wonderful comfortable king bed. love the little kitchen but we never used since we were only there one night. Highly recommend this place for a quiet, tranquil stay.

Miinukset: I'm not sure what type of showers they were (gas or electric... guessing electric) but we could not take a shower as it was impossible to get a safe temperature. Was either way too hot or way too cold... a bit frustrating as we had been hiking all day long and really needed showers! It was quite chilly as well but there was a nice little wood fireplace that we made use of which was nice. I would suggest putting directions for the use of fireplace or light the fires for the guests as some people aren't aware of dampers! My partner had never used a stove like that and smoked us out a bit because he wasn't aware of the damper door in the pipe.

Plussat: Great tranquillity An oasis away from the tourist throngs Great value Excellent food Exceptionally welcoming staff

Plussat: Super nice staff, so friendly and kind. The lodge is just gorgeous, next to the mountain, silence and nature. The food is AMAZING!

Plussat: Spacious room, very friendly staff, beautiful gardens, perfect location above the plaza close to the foothills and close to town. Good views of the valley.

Plussat: The entire surrounding and environment! And hot water available inmediately.

Miinukset: Was dark to go outside for a night walk and try some restaurant or just hang around town. However, food in the hotel´s restaurant was super good! One last thing, it takes some times to have someone answering the fix number phone. Dial mobile numbers better.

Plussat: Plenty of water pressure+hot water, beautiful gardens, friendly staff, very clean and comfortable beds.

Miinukset: Two times we asked for a price-qoute on a taxi service. Both qoutes were unreasonably expensive. When leaving for Pachar (small village near Ollantaytambo) we got a qoute of 45 soles. I had previously asked a taxi driver in Urubamba how much it should be - maximum 20 soles he replied. We found a taxi ourselves, which was very easy, and paid 20 soles. Either they use the most expensive taxi service in Urubamba or take a comission for making the call. Either way it's ridiculous! We have stayed in other hotels in the Sacred Valley, but we have never experinced over-prices like that in any other places. Calling a taxi on behalf of tourists is a fairly basic service that should always be free. At least in a hotel where you have already paid a decent amount for the accomodation itself. Another minor thing. One evening we had dinner in the on-site restaurant. We had ordered three soups which we were told would be ready in 20 minuted. After approximately 40 minutes two soups arrived. The last one never came, and when we went and asked the kitchenstaff they looked at the order-note and realized they had forgotten something. Not a big deal, those things happen - I have worked in a kitchen myself. I do however feel an apology would have been appropriate.

Plussat: Good location Comfortable

Plussat: Loved the gorgeous gardens!!! Serene like feel to the place. Comfy room.

Miinukset: No hot water in the bathroom sink. Electrical outlet in the bathroom was not working. Staff were not very friendly of informative. Breakfast was just ok.

Plussat: Breakfast, location, staff, hot showers

Miinukset: A little bit old and crowded. Best for families, not couples

Plussat: Stargazing at night was incredible! Beautiful property. Good breakfast options.

Plussat: Staff was very helpful, consulted for excursions and arranged most economical taxi services. The breakfast was great, eggs cooked to order plus fresh juices. The gardens are lovely and location convenient for nice evening walk!

Miinukset: Rooms were cold, unseasonably cold for this time of year but heater provided helped. No hot water was an issue. Property is working on a solution to this issue and the owner made every effort to ensure our comfort by offering her bathroom!

Plussat: It is a beautiful property. Love the garden cozy clean dining area with lovely dinnerware by Samenario a local potter

Plussat: Very nice garden to hang out and relax. Spacious and clean room. Quiet location. Extremely knowledgeable and helpful owner and staff. Definitely would stay here again.

Plussat: Lovely breakfast, the flower gardens that Rhomina continues to develop are gorgeous, and there is a wonderful, peaceful feeling here! We felt perfectly at home and wish we had more time in our schedule to stay here!!

Plussat: Everything was very lovely. We chose this place for our family to relax during our hectic travels and it was perfect. Senoras Gladys and Romina we’re obliging to ensure we had a lovely stay. They were very professional and kind to us. If you love divine gardens, rustic surroundings, seeing beautiful mountains and a peaceful and serene surroundings, this the perfect place is for you. Highly recommended!

Miinukset: Nothing.

Plussat: Rhomina, the manager, provided excellent assistance in arranging our transportation and schedule for our visits to ruins. She accommodated our meal requests for a couple nights and contacted PeruRail on our behaves. This location is close to a lot sits we planned to visit. We had a wonderful experience staying here. Thank you Rhomina and your staff.

Miinukset: Hot water is only available at certain time and not hot sometimes.

Plussat: It’s a beautiful little farm but it’s far away from the center and all the restaurants . It’s a bit uncomfortable at night to go out and eat . The breakfast is good and the stuff is nice. The shared bathroom is far from the room and they have only one bathroom for several rooms.

Plussat: The bedroom is cosy, with a confortable mattress. Hanna is friendly and gave us good advices. The garden is nice, with a Hammoc, the sound of the water running and lot of plants. Hot water, splendid breakfast.

Miinukset: Dogs can bark at night sometimes.

Plussat: Lovely breakfast! The hosts are really nice and helpful. It's a bit far from the center (still walking distance), but the place is peaceful with a nice garden. Good kitchen facilities. Big and warm room.

Plussat: Such a great b&b, beautiful views of the mountains from our room, lots of sun, delicious breakfast, easy check in and Henna was a great host. 20min walk from bus terminal and central plaza. Would definitely come back!

Plussat: Kaikesta!! Huone ja wc tilat olivat super kodikkaita ja siistejä! Nukuimme parhaat yöunet koko reissumme aikana. Aamiainen oli loistava ja koko hostellialue oli erittäin viihtyisä!! Hostellin ylläpitäjä Henna oli todella avulias ja häneltä saa vinkkejä kaikkiin mahdollisiin aktiviteetteihin, ruokapaikkoihin tms alueella!

Plussat: The place is beautiful, rooms are really comfortable and there is a kitchen.

Miinukset: The breakfast was small (1 egg, 2 piece of bread and half an avocado + butter/jam). I asked for an extra piece of bread of a fruit because I was still hungry but the woman said no. Also, I booked where it was not mentionned that the bathroom was shared. At the end, you have to go down the stairs to go to the bathroom and it's 1 for a couple of room so it might be crowded at certain hours.

Plussat: Its every pleasent place. We really like the garden were we could hang around. The bed comfortable and the room are in good size. Hot Shower, Helpfull Staff Free and daily cleaning

Plussat: We enjoyed the breakfast especially the fluffy eggs, cheese, coffee, and juices.

Miinukset: The shower was a little too cold.

Plussat: Great gardens and staff, thank you

Miinukset: It was difficult to find, bad road and road works

Plussat: Where to start - Firstly I am in a wheelchair and it was a proper wheelchair accessible property and room and BATHROOM. Correct ramps and correct bathroom. Staff were efficient friendly and very helpful. Breakfast was good and room very comfortable. We had a wonderful stay. The grounds are beautiful colourful flowerbeds and the mountains in the background. 10 out of 10.

Miinukset: Everything was excellent no complaints at all

Plussat: Gardens and courtyard are pretty. Friendly staff. On site restaurant is good. Shower has big rain head with plenty of water pressure. Close to PeruRail station.

Miinukset: Beds are very hard. Wi-Fi only in lobby and slow due to too many people online. Sewer gas smell in room remedied with towel over vent. Location is an oasis surrounded by poverty. No where to walk or eat near property.

Plussat: We came for the bath tub and the beautiful gardens and we enjoyed those very much. We had two big comfortable beds.

Miinukset: We knew there wouldn't be Wi-Fi in the rooms but the connection in the lobby was also shaky and had to be restarted every time to connect. The restaurant menu was medium but the price wasn't.. also the cocktails were very expensive and for that they put water in it.. The bread for toast at breakfast was so OLD. In my opinion you cannot put that on the table..

Miinukset: They advertise HAPPY HOUR but there was no one to attend the bar. Hence NO Happy Hour. I was told to go to the restaurant for a drink. I did and instead of the special rate of two for one, I was charged $8 for each of my glasses of wine. NO BARGAIN there!

Miinukset: Everything was great. Attitude, service, promptness etc. Oh, and kindness. Internet needs boosting

Plussat: This is the one of the most wonderful places we stayed at in the Sacred Valley. It is a converted monastery with beautiful gardens. Despite being so ancient, it has been renovated perfectly. The rooms are some of the nicest we found anywhere during a one-week tour of the area. You would pay twice this much to stay in Cusco for a room and hotel this lovely

Miinukset: Nothing. It was perfect.

Plussat: The gardens were amazing, food was great and the pisco sour were tasty

Plussat: Lovely place. Amazing gardens and historic architecture. Staff were fantastic. They noticed it was my birthday and made us a complimentary birthday cake, complete with koala icing on top!!

Miinukset: Arrived there on 1 June and were told that we had to spend a night in another hotel of the chain as "there was no hot water in the hotel". We said that we were fine for the first night with not hot water instead of having to be moved around. The story then immediately became that "there was no water at all in the whole hotel". Bottom line we went to the other hotel (San Agustin Urubamba): cheaper and definitely less nicer. We found out that two couples of friends had already been staying there for few days and had not issues at all during the same days (they had booked directly with the hotel and not via booking). Another couple of friends arrived there on the same day as us (and had booked via booking.com) and was told the same but firmly pushed back on the move to the other hotel: managed to stay there and had no issue at all with water. In the other hotel we were referred to as the "guys from booking.com" which let you clearly understand what was going on. Find a place (another hotel) where you can arrive, feel welcomed and do not have to pack and unpack your stuff during a short staying while they move you around in their hotels probably only because you are a "guy from booking.com".

Plussat: The staff is very friendly and helpful. Very peaceful place.

Miinukset: Limited internet access from the room.

Plussat: Wonderful breakfast

Miinukset: It was perfect

Plussat: The place and the surroundings are very beautiful

Miinukset: Breakfast could be better.

Plussat: Very nice historic ensemble, gently remodeled. A quite oasis in Valle Sagrado. Good restaurant.

Plussat: What a beautiful place to stay! We loved the unique accommodations and setting. The food was amazing. It was a gem in our trip! Very peaceful!

Miinukset: The staff did not speak very good English so at times we had trouble communicating. The restaurant should open the doors for outdoor seating to take in that beautiful area!

Plussat: La recoleta is an amazing place full of charme and well restructured. Our room was big and my bed was fantastic .

Miinukset: Staff does not speaks English (!!!) and doesn’t even try to help . if you need to book a car for instance ... no way they can manage . If you need any kind of local info (like if there is a deposit at train station- where btw there are more than 3) no way to have a support . Really a shame .

Plussat: Liked the gardens and the room was big and comfortable

Miinukset: The pool is old and not heated

Plussat: they left you alone. polite. accommodating. nice

Plussat: The hotel staff was nice.

Miinukset: I didn't like that my wife and I found about 5-6 spiders staying there.