Sinalei Reef Resort & Spa

Very friendly staff, welcoming and friendly. They made our stay very special, we hope to be back!

Additional costs for some facilities like sauna etc and charges to call through to reception.

Comfy bed Amazing views from garden view villas Staff were amazing Felt very intimate Guest relation was extraordinary at her job

Bathrooms are getting on in age and needing some TLC

Sinalei had me at “adults only”. But it was so much more than I ever expected. The little details + the staff were what made Sinalei so perfect. We stayed in a Garden View Villa, which was nice. Obviously an Ocean View or Beachfront Villa would have been ideal, but the Garden View was still absolutely perfect and more in line with our budget. One of my biggest worries, and usually my greatest disappointments at a hotel is the bed. But not at Sinalei! The bed in our room was so cosy and comfortable, and the pillows were pretty good too. I actually woke up each morning feeling rested and relaxed. The air conditioning helped, and meant that we could actually get a comfortable nights sleep. Our favourite things about Sinalei were; - The super friendly staff (Jerome and Napa in particular) - The standalone villas which were lovely and private - The beautiful resort grounds - The glass roof in our bathroom so you could admire the palms and blue skies while you showered - The spa & the massages over-looking the ocean - The cultural night (the Umu food was delicious!) - The beautiful beaches - Cocktails by the pool - The complimentary afternoon tea that they put on each day - Their house-made breads and baking - And of course I can't forget the lovely dinner set up that they arranged for us for our anniversary - so thoughtful and absolutely beautiful. The whole resort was absolutely perfect! And you can’t fault them for how quickly they made you feel like you were home. I would 100% recommend Sinalei, and Samoa, to anyone. We will absolutely be back!

I’m not 100% sure who is responsible for payments etc. whether it is booking.com or the resort itself, but I was really disappointed that I ended up being charged an extra $300 - $400 more than our room was listed for on booking.com for some unknown reason. And when I tried to get in touch with the resort to resolve it, they came back to me with a breakdown of what I can only assume was someone else’s room, because it didn’t make any sense for us, and when I went back to them again and said that it looked like someone else’s bill, no one got back to me.
 So that was very frustrating, being charged more than the advertised price for our room. That would be the only thing that would make me think twice about booking with Sinalei again. We also found that it was really difficult to get accurate information out of the staff. For example, we were told to be at reception at 6.30am to leave for a tour one morning, but when we arrived (early) no one was there. We hung around for about half an hour to see if anyone would show up, before we eventually just gave up and went back to our room. That was incredibly disappointing, as I was really looking forward to that tour. Breakfast was quite nice. If they could work out a better way to keep the flies off though, that would make everything a bit more appetizing. We also found trying to toast bread very frustrating as the toaster was very slow, and there was only one of them. Obviously some parts could do with a small amount of maintenance as well, but you do have to remember that you are in Samoa, and things are a little different over there, to say, somewhere like New Zealand or Australia.

This place was exceptional in terms of facilities, rooms, customer service. Easy walk down to private beach which has lounge beds and kayaks free for guests. Large private pool right next to the bar. Two restaurants (but same menu). Great buffet breakfast. Easy to hire a car or scooter (you don't even need an international license). About 40 mins drive to To Sua Ocean Trench, with a couple of waterfalls along that drive and beaches beyond it. About a 45 minute drive up to Apia too.