Apia hotellia

Plussat: Good. Need a good sign to display the location of the Inn. plus the room are not sound proof, need insulation to minimize disturb from other guess noise. Plus you need elevator for sick guess or down stair room.

Miinukset: I have notice on the top what you need to do for better service for your business. Above all thank you God Bless

Plussat: Awesome hosptaility and welcoming staff.

Plussat: Everything

Miinukset: Nothing

Plussat: The staff were super friendly and helpful. The location is very convenient to the center of Apia. The property is very clean and great value. I really enjoyed my stay here!

Plussat: We loved the hospitality and cleanliness of Talofa Inn. All of the ladies were very kind, sweet and helpful. Thank you ladies for taking good care of us, keeping our room fresh and clean and all of our laundry! Sorry it was so much.

Plussat: We rented 2 rooms for a week and everyone had a great time. They had a fabulous breakfast and the Staff is very friendly and helpful. The rooms are clean which is a must for me. Would stay there again.

Plussat: The location really suited me The staff were always very helpful and accommodating

Miinukset: on the internet the rooms looked a good size, in reality it was smaller than I expected, I would have preferred a bigger sizethe staff

Plussat: - excellent location, right in the centre of Apia, within short walking distance to everything - bed was very comfortable - private bathroom setup is weird but the bathroom itself is nice and clean - clean

Miinukset: there is a door communicating between the room and the next room. although that door is locked, it is absolutely not soundproof therefore I could hear some guy in the next room snorting all night and their loud TV in the morning

Plussat: Excellent staff, very friendly and attentive. Good breakfast and very central location. Very secure, off street parking.

Plussat: Staff, I didn't feel away from home. They were so friendly

Miinukset: Need more variety for breakfast. It is good for short stays but for longer stay, you will start wanting for a different menu.

Plussat: The staff were all very nice, helpful and detail oriented.

Miinukset: N/a

Plussat: The location was fabulous and the staff went out of their way to assist us.

Plussat: We went to Sa’Moana for a week with our son and his wife and their one and two year old children and it was the perfect place for a chill out family fun week. The staff were so accommodating and friendly, our cabin was great, and all we needed was the sand and sea to keep us very happy for the week. We hired a car and went into Apia just for a look one day and to a Fia Fia night another evening, but other than that we were happy pottering around Sa’Moana. The food was great (if you like fish) and we enjoyed the breakfast each morning - it was the same each day but we didn’t get sick of it. We loved the outdoor shower. The walk through the bush down to some other beaches is good too. Snorkelling is good right in front of the resort, though other guests said other snorkelling places had more fish. We saw a great variety of fish, though you can only snorkel around low tide as it gets pretty rough otherwise. Lots of hermit crabs all over the place, some interesting birds and pretty flowers. We loved the low key feeling of this small resort, and the other guests were friendly and laid back too. It’s about an hour from Apia, forty five minutes from the airport, and the roads aren’t great (especially close to Sa’Moana). If you want a busy holiday you’d be better off in a larger resort closer to the action. But if you’re happy with a friendly laid back Samoan experience, this is a great place to stay. All in all a lovely week, and we’d love to return one day.

Plussat: We really enjoyed our stay at Sa'Moana. The staff were so friendly and welcoming. Our bungalow was very comfortable and clean. The outside bathroom was beautiful and the shower was very good. We had breakfast, lunch and dinner at the restaurant and enjoyed all of our meals. It was handy having a restaurant there so we didn't have to find somewhere else to eat. The location is very pretty and relaxing. There are lots of loungers and chairs dotted around to enjoy the views. We definitely recommend staying here.

Plussat: The location was amazing hidden gem

Miinukset: No washing facilities

Plussat: Good selection of food on the menu. Waiting staff were friendly.

Miinukset: Selection for breakfast was limited. The floor in the unit was quite damp due to humidity.

Plussat: The staff were awesome, the food was fantastic.

Miinukset: The weather wasn't very kind to us sadly...not your fault.

Plussat: The location is naturally beautiful. Clear water, quiet coastal walks and relaxing. Only 9 cabins, so no hustle and bustle. Pool and ocean access. Accommodation rates between a Fale and a larger resort. Meets a niche mid market.

Miinukset: Food was a little pricey for the region.

Plussat: Unique beautiful location, the most lovely and friendly staff in the world, a beautiful outside bathroom and good food! The best spot to find relaxation

Miinukset: Nothing

Plussat: The location was amazing. The staff were great! The whole vibe was awesome. Highly recommend to anyone and everyone. Absolutely loved our stay.

Miinukset: The road in was very rough but the place itself is beautiful.

Plussat: Fantastic location, very comfortable accomodation and adequate food and drink

Plussat: Great staff, lovely swimming pool, tasty food, live relaxed acoustic island music with breakfast buffet, our apartment had a lovely private and shaded balcony.

Miinukset: Kids program unreliable, stained sheets, raspy blankets, apartments needing maintenance.

Plussat: Everything

Miinukset: No microwave

Plussat: The staff were all super friendly and always happy to help with a smile on their face. The pool and beach were great and my favourite place to hang. The rooms were clean and came with a great view. Bathroom was clean and new.

Miinukset: Some of the staff were a bit clueless with some things such as using the machine for card payments. The cocktails weren't the best and the food was hit and miss.

Plussat: Everything.. the resort , the staff, location, it’s a gorgeous place to be.

Miinukset: Loved everything.

Plussat: Staff great, breakfasts excellent. location and activities fantastic. You could lie buy the pool or get involved in the many to do activities available. I loved the sailing and swimming and snorkeling. all food was great and the live entertainment every night is great.

Miinukset: Found at breakfast and dinner seemed to be a lack of teaspoons or dessert spoons to eat with.

Plussat: Breakfast was fantastic and location was awesome. Nice and close to great restaurants and shops. The accommodation was comfortable, clean, tidy and perfect for what we wanted.

Plussat: Breakfast buffet is good value for money. The variety on offer is fantastic so you are not eating the same thing daily. The breakfast food and beverage team are so friendly and accomodating. Thank you to the supervisors Loto & Tala for leading the F&B teams to serve customers with wonderful Samoan hospitality.

Miinukset: Hard to fault much since our last visit in May 2019. The team take on the feedback and have improved dramatically on feedback given back then. Well done to the Taumeasina resort team!

Plussat: The location and the resort is fantastic. So handy to get to Apia for Restaurants and Cafes. And the resort itself is beautiful. Food and drink choices are great and at a reasonable price. Happy hour from 5 to 8 us awesome. And some of the night to entertainment is fantastic.

Miinukset: Sadly the maintenance in general is lacking and such a shame for such a new resort. Some staff were great others seem to lack training. Every morning we had to walk around to find someone to get a coffee. I would of thought having someone solely on coffee duty would of been a standard requirement at a resort like this. We ventured out and went to Paddles restaurant which is run by Giovanni and geepers does he know how to do things right and train his staff. We could not fault it. Maybe the management could ask Giovanni on some staff training tips. I had read a few reviews before we arrived stating some rooms had cockroaches. I sent an email requesting extra spraying as I have an absolute phobia with cockroaches. Sadly our room was one that had a problem. In five days probably saw about 6 and heaps of little bugs particularly in the bathroom. Sadly the lack of staff training and failure to follow my request has forced me to rate this as I have. This place could be fantastic.

Plussat: Overall great location and facilities - operational staff are great, friendly and very helpful. So proud of the local Samoan people they are awesome. Family villas are great - defs need more family rooms available at the Taumeasina

Miinukset: Need a better process for conversion rates upon arrival esp with booking.com my experience was a nightmare. Tom was amazing and very helpful with it all. Need more consistency with on arrival greeting as well :)

Plussat: The resort looks very stylish and modern

Miinukset: The cleaning of the rooms wasn't up to standard. It was hard to relax around the pool with too many children running and screaming jumping into the water- please don't get me wrong I love children having fun but this was a little OTT. We also had a few problems with our room. smashed glass on our bathroom floor that hadn't been cleaned up properly from a broken shower screen, wardrobe door was off it's track and jammed my suitcase behind it overnight so I couldn't access any of my stuff. We report the issues at 5pm on arrival but didn't see any action with work men until 10am the next day.

Plussat: The food was great, pool was awesome. Island night was fantastic. Overall stay was fantastic.

Miinukset: Staff weren’t friendly, always felt like you had to watch your back as they were ripping people off left, right and centre especially at the wedding we attended. My partner can understand Samoan, when I went up to pay for breakfast my partner heard the staff talking to each other and saying to add $30 onto our bill. Assuming for this money to be pocketed. Our rooms were also not serviced. We were keen to extend our stay using the three day July deal that was going on to then be told that the best thing for us to do is email the general manager. Why the heck would we email the general manager when we are at the damn counter ready to book in. Friends of ours who also asked about the deal were told they could have extend their stay using the deal only to be told within 5 minutes that there was no availability. Everyone that we know who stayed at the resort had a bad experience.

Plussat: Substantial buffet breakfast, bungalow rooms are lovely, beautiful hotel all round

Miinukset: Reception staff probably need a bit more training. The rooms in the main building are no good, the carpet is old and you can still smell the mould from when the hotel flooded. I would only stay in the bungalows.

Plussat: - Location was great, walking distance to the shop and the best fresh bread ever!! - Staff were awesome, friendly and helpful - Rooms were comfortable and the bed was like a cloud - breakfast was good, coffee and eggs were the best and so much selection

Miinukset: - Strong smell in the hallways, smelt like varnish good thing is it was only in the hallways and not in the rooms. - We did have a small issue one morning with a small mouse in the room but the staff dealt with it right away, we left for a couple days to Savai’i and came back to a lovely bowl of fruits

Plussat: Central location, so we could walk or take a short taxi or bus ride to shops, Teuila festival and waterfront. Great staff, very friendly and helpful. Good food with a choice of Samoan and other cuisine. Spacious hotel room; choice of 2 pools; gym and spa. Ideal destination for a few days’ complete relaxation within a quiet, friendly, family oriented facility

Miinukset: Wanted to watch local TV channels, but not available

Plussat: The bungalow suites were amazing the staff were lovely and that pool bar topped it off food is amazing too

Miinukset: Laundry services maybe to have it everyday until 7-8pm

Plussat: Great pool.

Miinukset: Finishing touches on paint work rough. We had to walk through the car park or outside the hotel to get to our room. Breakfasts were a little monotonous Room was musty. It would be good to have screen door on sliding doors so we could open the sliding door in the evening to get the warm pacific air

Plussat: Handy to the markets

Miinukset: Decor was worn and tired.

Plussat: Breakfast was excellent. A huge array of different food was available which would meet the taste of the most experienced traveller. 2 x excellent pool areas. Bar and front of office staff very approachable and helpful.

Miinukset: From our perspective nothing.

Plussat: Very relaxing, clean and tidy. Staff very friendly and very helpful.

Plussat: Location, customer service, cleanliness and food quality.

Miinukset: A bit expensive

Plussat: Staff were friendly but lacked knowledge in some areas. We received a free night and free lunch due to the inconvenience caused by an overbooked hotel on the first night

Miinukset: We were told the hotel was overbooked for 1 night and somehow our room was cancelled. (Although our room had been booked for over 3months before check in) was told reservations emailed me notifcation but turned out to be false. Had to go back to the airport to a sister hotel (we had just come all the way from the airport at that point). Checked into the Sheridan at the airport around 10pm. Room was very far from reception, when settled into the room, there was rotten fruit wrapped up for a guest for the previous day named Andrew (guest evidently didnt check in, but staff forgot to remove this before we checked in) phone and TV was not working as we wanted to order room service, had to walk to reception to let them know and to order our room service. Also found there was no tea and coffee in our room. We were told tea and coffee would come with our room service. Technician was also called and couldn't fix the TV or phone. We were already tired by that stage so said its fine. Room service came but no tea and coffee. Was told it is on the way. It never came. We couldn't call reception as the phone was not working. In the morning went to breakfast around 915am. Staff interupted our breakfast stating our transfer is waiting for us to go back to town. (We hadn't been informed of a time of pickup before that point) Over all it really dampened out trip to Samoa.

Plussat: Beautiful place, picture perfect Accommodation on the waters edge Awesome staff Good food. Amazing culture day/show

Miinukset: Can’t think of one thing..

Plussat: Location, facilities, pivacy

Miinukset: One buffet meal was poor

Plussat: Some of the staff were very friendly and helpful. Napa at the bar and Ciala at the restaurant made us feel very at home. The location and grounds were quite beautiful, and the facilities were very well looked after. We were able to rent a car right at the resort, and Michael made that experience very enjoyable.

Miinukset: Our transfer was not waiting for us at the airport, which was frustrating at 9:00 pm. About half the time a number of options ran out at dinner, and once only pizza was available. Our 15 minute welcome massage could not be scheduled until our second to last day,

Plussat: Loved the bathroom. Room great. Lovely people staying there.

Miinukset: Breakfast was below expectations. Not good. We were not informed about everything eg afternoon tea. . Also our plane tuned back and therefore we were a day late. Still had to pay for lost day . Some staff were rather vague re menu etc.

Plussat: Comfy bed Amazing views from garden view villas Staff were amazing Felt very intimate Guest relation was extraordinary at her job

Miinukset: Bathrooms are getting on in age and needing some TLC

Plussat: Very friendly staff, welcoming and friendly. They made our stay very special, we hope to be back!

Miinukset: Additional costs for some facilities like sauna etc and charges to call through to reception.

Plussat: The water sports (kayak, paddle boarding). There was one amazing chef but he obviously couldn’t work all the time.

Miinukset: Breakfast was less than average. The fact they advertise a gym, but they go rid of the gym. Spa was broken so couldn’t use. How slow and inefficient the workers are.

Plussat: Sinalei had me at “adults only”. But it was so much more than I ever expected. The little details + the staff were what made Sinalei so perfect. We stayed in a Garden View Villa, which was nice. Obviously an Ocean View or Beachfront Villa would have been ideal, but the Garden View was still absolutely perfect and more in line with our budget. One of my biggest worries, and usually my greatest disappointments at a hotel is the bed. But not at Sinalei! The bed in our room was so cosy and comfortable, and the pillows were pretty good too. I actually woke up each morning feeling rested and relaxed. The air conditioning helped, and meant that we could actually get a comfortable nights sleep. Our favourite things about Sinalei were; - The super friendly staff (Jerome and Napa in particular) - The standalone villas which were lovely and private - The beautiful resort grounds - The glass roof in our bathroom so you could admire the palms and blue skies while you showered - The spa & the massages over-looking the ocean - The cultural night (the Umu food was delicious!) - The beautiful beaches - Cocktails by the pool - The complimentary afternoon tea that they put on each day - Their house-made breads and baking - And of course I can't forget the lovely dinner set up that they arranged for us for our anniversary - so thoughtful and absolutely beautiful. The whole resort was absolutely perfect! And you can’t fault them for how quickly they made you feel like you were home. I would 100% recommend Sinalei, and Samoa, to anyone. We will absolutely be back!

Miinukset: I’m not 100% sure who is responsible for payments etc. whether it is booking.com or the resort itself, but I was really disappointed that I ended up being charged an extra $300 - $400 more than our room was listed for on booking.com for some unknown reason. And when I tried to get in touch with the resort to resolve it, they came back to me with a breakdown of what I can only assume was someone else’s room, because it didn’t make any sense for us, and when I went back to them again and said that it looked like someone else’s bill, no one got back to me.
 So that was very frustrating, being charged more than the advertised price for our room. That would be the only thing that would make me think twice about booking with Sinalei again. We also found that it was really difficult to get accurate information out of the staff. For example, we were told to be at reception at 6.30am to leave for a tour one morning, but when we arrived (early) no one was there. We hung around for about half an hour to see if anyone would show up, before we eventually just gave up and went back to our room. That was incredibly disappointing, as I was really looking forward to that tour. Breakfast was quite nice. If they could work out a better way to keep the flies off though, that would make everything a bit more appetizing. We also found trying to toast bread very frustrating as the toaster was very slow, and there was only one of them. Obviously some parts could do with a small amount of maintenance as well, but you do have to remember that you are in Samoa, and things are a little different over there, to say, somewhere like New Zealand or Australia.

Plussat: This place was exceptional in terms of facilities, rooms, customer service. Easy walk down to private beach which has lounge beds and kayaks free for guests. Large private pool right next to the bar. Two restaurants (but same menu). Great buffet breakfast. Easy to hire a car or scooter (you don't even need an international license). About 40 mins drive to To Sua Ocean Trench, with a couple of waterfalls along that drive and beaches beyond it. About a 45 minute drive up to Apia too.

Plussat: I really liked the layout of the rooms they were so private and no-one walking past, was well thought out. The staff were fantastic as well.

Plussat: All was good

Miinukset: Pass

Plussat: Close to everything

Miinukset: N/A

Plussat: Lovely tropical breakfast, comfortable airconditioned room and lovely pool

Miinukset: Noise next door from construction site.

Plussat: Everything was super at this place. The staff were all wonderful, friendly and helpful. They organise taxis and get in touch with a car hire company who bring the car to the hotel. The room was really spacious and well equipped with views over the sea. We enjoyed the location in Apia where we could walk to the town. The food and restaurant were very good with many local people turning up to dine. Surroundings and ambience were also very relaxing and pleasant. We would definitely have no hesitation in returning.

Miinukset: We would have liked some easy chairs in the restaurant area where we could sit and enjoy a drink.

Plussat: the room was great, large, clean, awesome view. The reception staff were exceptional.

Miinukset: the breakfast ladies were hawking us and we found the staring a bit much. Communication for any special requests can also be a challenge with staff walking away from you without acknowledging what you said even though they heard you.

Plussat: Very comfortable, tidy and clean. Great pool and excellent food.

Plussat: We stayed here for 2 nights. Our room was very good, staff friendly & helpful, nice pool & clean facilties. The restaurant serves great food.

Miinukset: No lift.

Plussat: The Hotel is small and friendly, it has a lovely pool and the rooms are a great size. The food was excellent and great value compared to others places we tried. The staff were very helpful and friendly.

Plussat: The staff were really friendly and the restaurant was good and reasonably priced. The pool was very clean with plenty of seats and shade around. The gardens were beautifully kept. The location was good for a stay in Apia.

Miinukset: There was nothing we didn't like!

Plussat: We were able to check in to our room extra early which was totally unexpected. Added to that we were told to help ourselves to the continental breakfast buffet. The whole experience was extremely welcoming. The outdoor seating in the restaurant caught a cool breeze at both lunch and dinner time as well as offering a view to the water. The pool and surrounding area was incredibly inviting and beautifully maintained.

Miinukset: I could not find fault at the Amanaki.

Plussat: Air conditioning

Miinukset: Items from my rooms went missing after our room was serviced! Not impressed at all at staff who went in and cleaned right after I said we didn't want the rooms to be serviced because of this very reason.

Plussat: Everything ....It was worth it staying in Moatoga Hotel

Miinukset: Nothing everything was excellent

Plussat: Cheerful staff who let us hang out in reception waiting for our late departure. Cook made best fried chips ever! Facilities in room all worked.

Miinukset: Lots of noise from compressors of the two supermarkets next door as well as people smashing up crates at 6am. Cramped around reception area and loads of rental cars in carpark. Water off while carpenters bashed and crashed doing renovations below us.

Plussat: Staff were helpful and friendly, rooms were awesome, service great, security guys great too.

Miinukset: Thanks

Miinukset: Price for taxi in email received and in room info was about half the actual cost

Plussat: The people working

Miinukset: Dirty room, was never cleaned.

Plussat: This is our 2nd time staying at Moatoga and would definitely return again. We stayed in Superior Double Room: Air con was amazing, spacious room, cleanliness and maintenance is well kept daily, fresh new towels everyday, fridge in room was nice to store our drinks and food and table, location, and staff are very friendly & helpful.

Miinukset: Nothing major that affected our stay but a few minor things like TV not working properly & limited parking space. Woken up to move my car as I was blocking someone else. Our shower wasn't working and it was fixed within 10 minutes alerting reception.

Miinukset: Didn't like the fact you have to come out of your room at all hours to move your car so thay can park there rental cars. Should have more parking for quest. Didn't like how we payed for a family room yet in the room was 3 towels 2 bowels ect. No cooking pots or pans. In decent sized. To actually even cook. Had to ask . The power and air con cut out 2 times and water. For a couple hours. Not a very clean place at all.. Needs to be done up for the price u pay. And upon arrival we didn't get the room we payed for. But a simular one was provided. Wouldn't stay there again to be honest. Not good for kids. Tv was not working well not clear.. Didn't like the fact the rooms only had sheets. Would have liked a warmer blanket for kids. Due to sleeping in air con. Just would have been nice to have that option. And we stayed for 9 nights. And asked how much to stay for extra 4 and no discount was offerd. Everytime we wanted to leave we had to tell staff to move cars. And wait 10/15 mins. Just very unprofessional. 4/10 star. Thanks.

Plussat: Henkilökunta hymyilevä ja ihana.hieronta kruunasi päivän!harmi kun ei ollut aikaa muihin hoitoihin!

Miinukset: Fitted sheets were stained and the room was too small for us we booked a room for two

Plussat: location

Miinukset: better wifi needed

Plussat: Swimming pool and garden were attractive and nice. 4 restaurants that we visited all within 10 mins walk were excellent. Taxis to town were very easy and cheap to get (about 30 mins walk to town - but the heat meant we mainly used taxis). Management were efficient and well organised. Good value for money.

Plussat: Breakfast was very tasty, and best those mornings where there were eggs, and thus some protein.

Miinukset: Everything was fine.

Plussat: Beautiful pool and setting Fan in the room Location was pretty good. Great restaurants in walking distance. Downtown taxi ride is around 7 tala Use of kitchen and fridge is possible Very friendly staff

Miinukset: Mattresses were very thin Stairs and outdoor floors were somewhat uncomfortable to walk in barefoot (as it was required)

Miinukset: There’s no air conditioning and no tv in our room for the money we paid. We paid more for this room than the rooms we reserved around the area with air conditioning and tv and had everything we need and were very happy and satisfied with the amount of money we spend. We will not return to this place. Thank you for asking to rate this hotel and have a wonderful day.

Plussat: Super friendly staff and pancakes for breakfast

Miinukset: A bit far away from nice beaches but excellent location to move around and restaurants

Plussat: Location close to everything easy to find, clean rooms especially facilities and the security guard was very friendly.

Miinukset: Carrying suitcases to the room. Would be nice to have a mat or a thick black carpet in the middle of the reception area through the hallway so guests can pull their luggages across.

Plussat: Beautiful property, very friendly, nice breakfast

Miinukset: Some road noise for the outside fale

Plussat: Excellent breakfast. Loved the fresh tropical fruit, Samoan Cocoa and pancakes. Very friendly staff and beautiful gardens.

Miinukset: It's a little far from town - but only 5 tala in a taxi.

Plussat: The staff the breakfast the central location

Miinukset: The bed and price-quality

Plussat: Lovely breakfast

Plussat: The staff were very accommodating and friendly. I could always go to them with an enquiry and they would act on it almost immediately.

Miinukset: That i had to leave so soon :(

Plussat: Breakfast was good. staff were friendly. definitely would come back here for a holiday.

Plussat: Good show on Thursday night. Customer service is good. Good value.

Miinukset: Cleaning needs to improve, inside the room and outside pool. Breakfast could do better.

Plussat: Big beds, good sized room, excellent show, staff brilliant, good location slightly up mountain making it an ideally cool place, close to Robert Louis Stevenson Museum/estate.

Miinukset: No wifi

Plussat: We only stayed one night but it was our very first hotel in Samoa and we absolutely loved jt. The location was perfect for us. A bit further away from Apia in the middle of a long and very steep road so unless you don’t mind walking in the Samoan heat, I would recommend a car. Plenty of space to park in and out the resort. The staff is very lovely and made us feel welcome. The room is spacious with little kitchenette and TV that we didn’t use. Also has air conditioning that was a pure blessing on a very hot day. The room also has a very pretty outside bathroom. The hotel is very lovely with lots of plants and flowers everywhere.

Miinukset: For me the only improvement I would suggest would be the food, we found that the options were limited for dinner but breakfast was filling enough with eggs, toast, cereals and fresh fruits.

Plussat: I stay for 2 nights, evening staff were fantastic, very friendly. I haven't try the pool but there is always a next time. Love the outside shower and a very comfortable bed, Luna makes the best bunless vegetarian burger, must try that! (thank you for that Luna). Had an amazing time relaxing before going to Savai'i. Thanks for the Hospitality Le Manumea Crew.

Miinukset: There is nothing I didn't like, I love every bit of my stay. Maybe a decent Scotch on the shelf. A dalmore single malt scotch whisky will do, but if not I will bring me self me own next time :).....................

Plussat: The grounds were lovely but the buildings were tired internally The pool had a slick of oil on the surface which needed to be cleaned.

Plussat: Lovely grounds

Miinukset: It could have been a bit cleaner just little things not clean. The meals were average with a very long wait for meals to be served and poor quality.

Plussat: Nice setting and potentially restful and enjoyable place to stay and dine.

Miinukset: Menu rather limited and alternative restaurants are a long way away. Slow service for early breakfast. Guests were not made to feel particularly welcome. Other guests were noisy throughout the night.

Plussat: Nothing!

Miinukset: When checking in no friendly welcome. Just wanted payment for accommodation. No advice on facilities, restaurant times etc. Unhappy staff. Shower pressure poor. Pool and area very uninviting. No reception on TV.

Miinukset: Ruoka olisit voinut olla parempaa.

Plussat: Breakfast - Reasonable variey of food must days - though would be good to have a variety of fruit including fresh coconut not just papaya - some days we were lucky and had a banana option for both smoothies and fruit- which was excellent. Sausage option every day beef or chicken would have been good - only had sausage once in 7 days.

Miinukset: Breakfast buffet - papaya only days - can't eat papaya and there were no other options for smoothies or fruit. Otherwise ordered meals were great and as discribed on menu. Pool area clean though the white tables around the pool need a scrub clean.

Miinukset: Cockroaches in the bathroom No towels replaced Beds pulled up but not made up and cushions left on side tables Drinking glasses from room service left in room after it had been “ cleaned” Room not swept out Toilet facilities at the pool were terrible Children playing in the pool were pouring Coca Cola in the pool Overall the picture shown on the internet and where the hotel was is false advertising It says 400 m from the beach but there would be no way you could swim in that area with all the pollution in the water as their “beach” is right next to the local taxi rank and there is a lot of rubbish in the sea Out of all the places we stayed in beautiful Samoa this was the most disappointing. We will definitely not be returning to Tanoa and will be letting other people know as well. It was such a pity that this was our last stop. As I said before what is shown on the internet and where this resort is, is quite different and false advertising.

Plussat: Everything, the food and staff especially.

Miinukset: Our bathroom tiles were a bit old and had old mouldy marks on it

Plussat: Felt like Samoa and not generic

Miinukset: A bit expensive

Plussat: The staff are awesome

Miinukset: The total amount that I paid upon check out was slightly higher than what was quoted when I booked online. The explanation from the attendant was that the hotel uses a different currency conversion rate than the bank.

Plussat: Breakfasts superb. Staff friendly, courteous, knew their business. Big bonus was value for money - cheap but top class. Meals were generous and well priced. Recommend any time to friends visiting Apia. Staff provided advice on how much to pay for taxis.

Miinukset: Rooms were a little tired. Clean but time for some renovation.

Plussat: The food

Miinukset: It was amazing..there is nothing I don’t like

Plussat: Break was beautiful, Location was excellent.

Miinukset: Pillows are just a little too soft?

Plussat: The setting is quite good & pleasant.

Miinukset: The food for breakfast is not tasty. Unfortunately, the rooms look dusty and too many roaches perhaps they need to be thoroughly cleaned for sanitary conditions to avoid bacterial infections.

Plussat: Pleasant staff

Miinukset: The rooms are very small. We had to ask for towels and a bed cover would have been good.

Plussat: Staff very friendly and helpful. I believe nothing's beats a friendly smile and staff that are always willing to help.. would stay here again any day

Miinukset: No chairs outside our door..

Plussat: The pool was lovely

Miinukset: The room wasn't serviced, we had to ask for clean towels, rubbish to be emptied and even toilet rolls!! Staff talking loudly all hours of the night, Customers in pool at 3am when it states not after 8pm, and being rowdy. Cockroaches in the room several times Staff not friendly when asking for help, all just seemed to much bother, NO airport shuttle

Plussat: The location.

Miinukset: Getting charge 4% for paying by credit card.

Plussat: Everything. Rooms were excellent, clean, safe, affordable and close to everything

Plussat: Friendly staff very helpful.

Miinukset: Nothing

Plussat: Food was great and the staff were very friendly and helpful. Location is excellent. Bistro Tatau was excellent.

Miinukset: My comment about the lighting is that it would be excellent if there was a light above the head of the bed that could be turned off from beside the bed so you could read in bed and turn the light off without getting out of bed. Also, somewhere to put you bag so it did not have to be left on the floor!

Plussat: The panikeke's were the best, good range of fresh fruits, coffee all you need to get you going. The staff were great. Excellent location.

Miinukset: Very satisfied and will definitely stay again.

Plussat: Staff were friendly especially the night staff.

Plussat: Staff very friendly. Talofa Patricia was very helpful

Miinukset: Bathroom space a little small and not set up for tall people.

Plussat: Great relaxed feel, and feels like home after busy days touring and enjoying the island. Conveniently located to Giordano's, Scallini's, Krush and other food/ services. $5 tala taxi ride to town.

Miinukset: Coffee could be better, but hey... first world problem, right?

Plussat: Just that it was simple yet comfortable

Plussat: The room we were given was lovely, really big and clean. The kitchen was great and well equipped and the bathroom was lovely and clean. Buffet breakfast was was lovely with lots of choices.

Miinukset: Staff were fairly unhelpful/unenthusiastic. There were tennis courts but no balls or racquets. The pool was fairly dirty and the facilities around the pool were broken and extremely uncomfortable.

Plussat: The room was very very comfortable with good views from a big balcony and big beds and a full kitchen and nice bathroom. A short taxi ride away from town with a shop down the road.

Miinukset: The pool area was very basic and the pool could be better maintained. Some of the staff were not very friendly and seemed to have specific areas of responsibility. Others were okay. We had to request a late checkout as our flight was delayed and we felt the charge was too high considering our room was not booked.

Miinukset: Beds were uncomfortable. They made squeaky noises and the base had wheels so whenever I get on it rolled away from the wall. Other rooms had nice beds but not my one. Reported it on the same day and nothing was done about it. Not even a word from them when i checked out! Hang the “Do Not Disturb Sign” on the door and they still knocked..

Plussat: Excellent breakfast. Enjoyed grounds. Peaceful

Miinukset: Quite a walking distance from town. Hard bed. Kitchen & bathroom needed more attention to cleaning

Plussat: Housekeeping was on point checking if we needed our rooms clean...which is good

Miinukset: Buffet breakfast keep running out of food

Plussat: The rooms were fine

Miinukset: They overcharged and extra 4% from my credit card which wasnt part of the booking policy. They never answer calls. I would not recommend rip-offs

Plussat: The bed was comfy and it was close to the hospital which I was visiting every day. The staff were very nice and helpful. The food from the bar/cafe was also very nice.

Miinukset: Accommodation very tired with lots of cracked tiles on floor. Cold shower which I believe is normal here, one main light didnt work and then the other one in the room stopped working also. The air con controller didnt work properly but that could have been just the batteries. People in next room playing guitar and singing at 1am. Didnt always feel safe there as not great security with street access to rear accommodation.

Plussat: The shower was good and the room size

Miinukset: Cleanliness and staff

Plussat: Everything!! Nothing fancy a great place to stay, if you don’t want to spend a fortune on the other hotels this is the place to be, great hotels and staff what more could you ask for!! Twill definitely come back here!!

Miinukset: I didn’t like the fact that there was nothing to like!!

Plussat: Fantastic place. Value for money. Nothibg was a problem for the staff. They always went out of their way to assist you. Breakfast was wonderful. Staying here helped to make it a memorable one. Thank you Travellers Point, we will be back

Miinukset: Our room faced busy main road

Plussat: Room was big but it was hot.

Miinukset: No one cleaned up. Room was hot.

Plussat: Really helpful and friendly staff, nice quiet rooms overlooking courtyard. Good aircon, lovely pool and quiet location. Taxi stand right next door very helpful.

Miinukset: Rooms are dark with the one-way dark screening on the windows.

Plussat: It was t too far to walk to town,took about twenty minutes

Miinukset: Room wasn't touched for the 6 days I was there,tea,coffee not replaced although nice lady gave me clean towels. Unfriendly staff,some really rude!

Plussat: Friendly staff ,very handy location for what I was in Apia for

Miinukset: It was all OK

Plussat: Liked what I saw and the deal advertised for Travellers' Point hotel in Apia on booking.com and booked it for our final night's stay in Samoa. Entrance/Reception is steps away from the bustle of busy road where parking was provided for our Budget hire vehicle. 3 to 5minutes drive from Apia CBD. Lovely as layout. Tranquil. Swimming pools for toddlers and those older. Unit at ground level was clean. Hot shower, air-con, tv, fridge, tea-making supplies. Had drinks, dinner and breakfast there in the large restaurant. Its tropical so be prepared for mozzies. The cats are gorgeous.

Miinukset: The lighting in our unit was very poor. Natural light restricted by a very large water tank outside our ranch-slider. I think a very big person would find accessing the shower a bit of a manoeuvre. Walk carefully, expect to deal with unevenness in paving and steps. I got the feeling some staff seemed on edge, kind of uptight.

Plussat: Staff were very friendly facilities clean daily hotel maintained daily Location was immaculate heart of town Apia easier to get to places

Miinukset: Pool needs fixing small pieces of tiles are on the floor of the pool and chips here in there on the surface caused few cuts not safe Breakfast needs to be improved especially the time when breakfast is served was always late and the eggs were never ready on time If serving boiled eggs you need to submerge in cold water before serving as it’s very hot when it comes out

Miinukset: They charged us $2 every time they called us a cab. Even though it was the same rate foe 2 or 3 guests, when our daughter got sick and had to stay the night with us on our last night and they charged us an extra $52. The breakfast was mostly out if food and they didn't replenish even when asked. They wanted to charge us half the price of a 24 hour stay for a 2 hour later checkout. They said that WIFI was included but charged us $25 for 2 hours of WiFi. Very rude staff except for the cleaning people. We are both in government in American Samoa and travel to Independent Samoa extensively and they have really missed out on a lot of repeat business from local people.

Plussat: Clean room and toilets. Room located in quite area of hotel as requested when I made my booking.

Miinukset: No bedside lamps, only one tv Chanel working, the rest had very poor reception and noisy clients from Vanuatu for a education conference???? Both nights I had to come out of my room at 1:30am to ask them to please be quite as others were trying to sleep.

Plussat: The service was excellent

Miinukset: Breakfast needs to change a little apart from that me and my family enjoyed our stay.

Plussat: We really appreciated the restaurant and bar staff.

Miinukset: The Deluxe room was a bit small . I thought there might me a lounge area.OR maybe i shoukd have booked a family room.

Plussat: Pool was nice. Close to town and markets easy to get Taxi's. Good aircon. Nice view of pool could relax outside room.

Miinukset: Wifi was bad and expensive $15 tala for 1 hour and it didnt work in room. Fridge stunk very badly. No shampoo/conditioner just a little plastic bottle with something in it but had no labels on it.

Plussat: Overall everything was wonderful

Miinukset: The laudry service was a downfall

Plussat: Good selection at buffet breakfast, lunch and dinner provided great value for money, everyone loved the swimming pool and surroundings, a nice easy walk along the waterfront to the town centre.

Miinukset: The throbbing noise from the nightclub next door was pretty loud at times

Plussat: Close to the town

Miinukset: The room which I stayed - very noisy

Plussat: Noisiest place I’ve ever stayed, between a club and the hotel’s own bar which is treated as a real drinking haven, pumping music til late. Tv could get precisely *zero* channels well.

Miinukset: Noise noise noise

Plussat: The staff were friendly. The Fiafia night was excellent.

Miinukset: Hotel not expecting us even though we had booked and paid in advance. Room not ready for our arrival and had to wait for them to make up the apartment. Missing louvres in the windows, light bulbs not working, broken light fittings, general state of disrepair and lack of maintenance. Swimming pool was dirty (could not see the bottom) and my son got so many cuts and bruises from rough finishing in the pool that we stopped him from swimming there. I travel a lot, and for the price we paid, this was very poor value for money. I would not recommend it except for the excellent Fiafia night (although you don't have to stay there to go to the Fiafia night)