Rio de Janeiro hotellia

Plussat: Cleanness

Plussat: Classy place

Plussat: Amenities and building history

Miinukset: Restaurants extremely expensive with no extreme high quality for the price

Plussat: The service

Miinukset: The internet connection

Miinukset: The hotel take off the deposit from the card about 500$ and promised to return during 24hours. But it’s only promise!!!!!!! I didn’t receive money!!!!

Plussat: excellent hotel- "old world charm"

Miinukset: everything was great

Plussat: I loved everything about this hotel. The whole ambient is one of understated luxury. Wonderful in every way. Every member of staff were helpful courteous and efficient. The breakfast was a banquet fit for royalty. Just perfect.

Plussat: breakfast was epic!

Miinukset: could have been slightly cheaper. the added VAT was irritating

Plussat: The main building of the hotel is great. The rooms are renovated and they have a lovely view to Copacabana beach. Concierge staff were more than helpful and gentle. Ciprianni restaurant is excellent.

Miinukset: Pool area is sunny for 2-3 hours max. Food is not good in Pergola restaurant. Not tasty and very expensive. Do not try any cocktail from the bar , they are really bad. Even Sangria was undrinkable.

Plussat: The cleanliness of the hotel.

Miinukset: The breakfast was limited and service very SLOW

Plussat: Great hotel. Staff were very helpful. Wonderful location

Plussat: Starts with the amazing staff after that they do not leave early anything out. They even had guards at the beach to watch over you.

Miinukset: Nothing!

Plussat: Clean Professional service

Plussat: What a nice place. Best Hilton I’ve stayed in. Amazing staff. Great cocktails. Amazing rooftop pool. Just what we needed after a long flight.

Miinukset: Breakfast was pretty simple

Plussat: Very polite staff. They spoke very good english. Always tried to help.

Miinukset: It can be a bit more clean. The room was not dirty but not to the standards I am used to. The room was loud. Full of noisy children.

Plussat: Great and clean rooms since it still a recent building.

Miinukset: A bit far from the beach but the hotel provides a van that you can schedule.

Plussat: I enjoyed the room and friendly staff the most.

Miinukset: I believe the property should have french toast and American syrup.

Plussat: Alexandre...at the front desk was amazing such a gentleman....luiz at the bar was so professional and excpetional service.

Miinukset: Nothing at all.

Plussat: As usual, staff in Brazil is always very nice and helpful.

Miinukset: The location is not good. Walking distance to a shopping center but not to the beach. They offer a free transfer to a beach that is 45 minutes away. We decided to use it and we found ourselves in a very crowded and distant beach. Nobody came back to pick us up. We ended up taking a taxi. Definitely not the best service for a Hilton hotel.

Plussat: The staff was extraordinarily helpful and friendly throughout our stay -almost to a person. Management and the front desk were efficient and helpful. Definitely a 5 - star experience! I would definitely recommend this hotel

Miinukset: Location , its far from the beach although they do have a shuttle to the beach and the beach is fun

Plussat: The breakfast was great, a lot of choices for every taste. The room was very comfortable and the WiFi PF high speed. In general the hotel is of high quality.

Miinukset: I had informed the hotel about my early check-in due to an early arrival. I arrived at the hotel at 09:00 but they wouldn’t give me the room before 15:00 although there was availability. So I had to pay an extra amount of approximately 80€ to get the room

Plussat: The hotel was great, kind staff. Beach near the hotel was quiet and very clean.

Miinukset: A bit far from the main tourist places. Takes a while due to the traffic.

Plussat: The staff was sooo friendly, from the guy giving me my towel at the pool, to the men out front, the tourist booking person, the room service staff, housekeeping, restaurant, bar..etc., everyone was so nice and helpful to me and when above and beyond. The beaches are a bit of an 'adventure', so why leave, you have a rooftop pool, music playing, drinks, etc. I had a great meal at the restaurant.

Miinukset: Cant say i didn't like anything. There are some complaints about staying away from downtown areas, but they help with ubers and taxis, and it only took me about 30 min to get where i needed to go.

Plussat: All around 5-star experience.

Miinukset: No

Plussat: The hotel and its stuff was very nice, the view from the balcony was amazing, the nearest beach very clean and beautiful, good restaurants near, very quiet place

Plussat: A fantastic hotel. Service was impeccable, the rooms were clean, well designed and stunning views. A great location for Rio with a fun rooftop pool scene.

Miinukset: It is expensive.

Plussat: Everything

Miinukset: Nothing

Plussat: Everything!

Miinukset: It seems they sell day passes for the rooftop pool - so the crow up there was a bit questionable.

Plussat: Swimming pool

Plussat: the hotel is super expensive for what it provides. the room is average, breakfast below average for the price u pay.

Plussat: This is a wonderful hotel, luxury one, really fancy and well located. The poll bar is amazing and the view from the pool as well!! Staff is really really nice! We loved it!!!

Miinukset: nothing

Plussat: The hotel's location in Rio de Janiero is great, which was a relief as the concierge offered to send an armoured car for our transfer from the airport (no kidding !). Great spot for Ipanema Beach, the Fort, the Sunday Hippy Market, restaurants and shopping and walking distance to the lagoon and Copacabana. On the Sunday morning of our stay the roads along Ipanema and Copacabana beaches were closed to traffic, and we join a great crowd of runners and cyclists getting some exercise in the sun. The design aesthetic throughout is quite pleasing. The rooftop pool is lovely, though overrun with Instagrammers (ok - that's like the free entertainment) and aspiring high-rollers trying to get noticed. The gym was spectacularly well equipped, and the concierge team were helpful when I asked for advice on booking an excursion across the city.

Miinukset: My wife and I were initially given a first floor room that had a nasty smell, a noisy AC unit, and bedsheets that were damp. Welcome to the Leading Hotels of the World (Not !). We spoke to 4 members of staff, who all confirmed the problem, yet still waited over an hour before being offered another room on the same floor, and a complimentary treatment in the spa (which we were were later charged for). Our sleep was disturbed by noise from the beach and the road outside during every night of our stay. It transpires (having spoken with one of the customer service managers) that all of the rooms on the 1st and 2nd floors are blighted in this way. I really object to paying as much as the Fasano charge, and not getting a decent night's sleep. There are so many members of staff working in this hotel, you might imagine it should make for great customer experience. But the staff in reception pass the buck; the maid wouldn't let us enter our room one afternoon (we went to the rooftop bar to wait till she released our room and our stuff); and the army of waiting staff around the rooftop bar and pool have a tendency to ignore mere mortals and focus their attention on wealthier customers. You can tip and tip again, you can pay the exhorbitant additional charge for breakfast, and you can smile and pass the time with the many members of staff who will enquire about your day. But you may well find yourself paying five star money for a much poorer service.

Plussat: Comfortable room. Well situated.

Miinukset: Dark. Snobby staff. Expensive. Breakfast not included.

Plussat: Service at the restaurant (breakfast) are simply perfect. Nice room, great view at pool.

Miinukset: Service in the pool need to be more active, they simply forgot our demand in two oportunities in two different days.

Plussat: Rooftop pool and bar were spectacular! Above and beyond service-- you feel like you have your own personal assistant

Miinukset: The courtyard rooms are a bit small given how expensive the hotel is.

Plussat: very luxury and nice decorated,staff was very nice,speacially Many.She was the most kind.

Miinukset: breakfast was terible,you chose from menu which is with very limited choice .We pay everyday for breakfast approx 500 reals but it was very bad. That is why we changed the hotel and in the last days we breakfast in other hotel.Delux room was very dark with horrible view,windows too small and you feel depress in the room. Also bad organization for sightings things,we were waiting so long for helicopter tour,which finally we never received .Now we moved to miramar hotel ,just one block from emiliano,where the breakfast is included in the price,we are with sea view junior and the price is half to emiliano .Breakfast is huge selection of everything,10 kind of fruits,pankaes,omlets and etc,and in emiliano we had noting. When I order fruit,they bring me 3 lights of fruits,when I ordered ham and chees,they bring me 1 piece ham and one cheese,this is ridiculous.So Emiliano is overrated for what they offer

Plussat: very nice location,staff very kind,the pool is very nice

Miinukset: the breakfast is total disaster,no choise,expensive and too small portions . also chose only sea view room,as the other room type is looking very bad building and it is very depressing ,small windows, no view at all

Plussat: Top rooftop

Miinukset: all good

Plussat: It is a best hotel in Rio. Staff was excellent ready to assist any time of the date . Food is so delicious. We had a nice view on Copacabana beach and SugareLoaf mountain. Heated Pool with panoramic view .

Miinukset: It is a little pricey

Plussat: Location, staff amazing. The rooftop pool heavenly. The view over the beach is beautiful. It’s expensive but a worthwhile splurge. It was the end of a 3 week trip around South America so we needed a bit of RnR. I had a massage in the spa which was superb but $, like AUD$170 which shocked me. Breaky was in a nice atrium and reasonably priced. Reception staff amazing and speak good English. If they organise a car, tour, laundry or anything they charge extra 15% so offer to pay drivers, tours etc direct. But their tourist advice is great.

Miinukset: We wanted to use the hotel bicycles but you had to pay for them (100R) for 24 hours. Crazy, should have been complementary. We only wanted to ride up and down Copacabana beach from one end to the other. Most hotels we have stayed at offer them for free.

Plussat: Great location and staff. Ocean Front suites gives an amazing view and stay. Best option in Rio, way better than Fasano.

Plussat: The property is stunning, the staff are super helpful and the location is excellent. We stayed here to finish a South America tour for our 10th anniversary and the staff made it extra special by decorating our room in rose petals, candles and serving us a delicious cake. We were also greeted with a welcome massage! It was so great! The pool is very cool. Food was yummy. Space is like art. Room was great. I can’t say enough good things about this place!

Miinukset: It is expensive and the car and bike service were overpriced but other than that it was perfect.

Plussat: Everything The rooftop pool, the food, the decoration of the room, the details, the treats, the nice staff, the spa..

Miinukset: Nothing, everything was perfect.

Plussat: Everything. The service was incredible, great breakfast, huge beds, modern and comfy rooms and the roof top pool was amazing.

Plussat: Manu the Butler/concierge was so helpful, smart and quick and anticipated every need

Plussat: It has everything a guest needs. The rooms are comfortable and spacious. The breakfast here is my absolute favorite!

Miinukset: -

Plussat: Rannassa hotellin omat tuolit ja varjot ja juomavettäkin.

Miinukset: Henkilöstöllä tyypillinen menneen maailman asenne. Sääntöjä, joissa ei asiakkaan osaa ollut ajateltu.

Plussat: Beautiful hotel with a toplocation, very nice rooms... Friendly staff, nice pool on the rooftop with a view on copacabana beach & sugarloaf Breakfast... excellent!! Also food on the rooftop was delicious.

Miinukset: Not even a single thing to remark!

Plussat: The roof top terrace was excellent. The ocean front room was very nice. Very good breakfast.

Plussat: Location, facilities including the roof pool, food area. The staff were very friendly and welcoming, paulo was amazing at check in and very friendly.

Miinukset: There were no problems with the property.

Plussat: Love the location and the pool area is really nice. The water pressure was amazing.

Miinukset: I was expecting for nicer sheets considering the price.

Plussat: Hotel staff went out of their way for me. They gave me a free upgrade to a beachfront room and allowed me a late checkout to accommodate my evening flight back to the US. Wifi excellent. Buffet breakfast was outstanding.

Miinukset: They need more vegetarian offerings on their menu.

Plussat: Great location few meters from Copacabana beach , comfortable room , excellent breakfast, brilliant top roof view , I want to send special Thanks to Mr Renata ( breakfast hall ) he is very kind, polite , always smiling, and he knows what we kind of breakfast we like, he eyes open 24/7 for all guests, definitely I highly recommend it

Miinukset: I believe the gym of hotel not belong to 5 stars hotel , moreover o shocked when they informed they are charging for coffee in the room which it should be complimentary as other hotels

Plussat: Absolutely amazing view of Copacabana beach from the rooftop bar/swimming pool. Nicely appointed rooms, friendly staff, fantastic location.

Miinukset: We stayed in a room with sea-view which was well worth it. Breakfast is plentiful and mostly good except for the coffee which for any restaurant in Brazil is nothing short of shameful. We had dinner in the hotel one night and I would not recommend it. There are plenty of good restaurants along the beach within walking distance. We took a tour offered by the concierge and enjoyed it immensely. Would definitely stay here again.

Plussat: Located At the Ipanema end of Copacabana, perfect in size (not too big, not too small) with a fab rooftop pool and bar. Very friendly, spotless and comfortable.

Miinukset: A bit pricy.l

Plussat: The rooftop bar provides gorgeous views and the staff were very helpful.

Miinukset: The fitness room could be improved, and the bed was a bit firm for my husband.

Plussat: Our stay was amazing we loved everything about this place, highly recommended!

Miinukset: Nothing

Plussat: Breakfast is amazing. The rooms are very clean. The staffs are very friendly. I really recommend this hotel.

Miinukset: Above my expectations.

Plussat: Bathtub

Miinukset: No hot water

Plussat: It was good

Miinukset: Wifi too slow

Miinukset: Only two towels for three guests

Miinukset: Slow internet

Plussat: Very courteous staff. I reached few hours early still give me the room. Great breakfast. overlooking beach. Free chairs and umbrella for residents.

Miinukset: All attractions are at a considerable distance. Thankfully my conference was in same hotel.

Plussat: Seaside location, very nice staff, fresh fruits at breakfast, nice view from rooftop pool, decent wi-fi

Miinukset: furniture is old-ish, no slippers and bathrobe, windows are small with , no balcony, a bit far away frm city center

Plussat: The breakfast and service was always given with a smile

Miinukset: The location

Plussat: Sophistication!

Miinukset: Nothing!

Plussat: Lovely staff Nice breakfast

Miinukset: Sheets were damp No tea making facilities

Plussat: The breakfast was really varied and delicious every morning. We had a family room which was extremely spacious, well laid out and had fantastic views. The pool was very clean and the views were just amazing. The staff throughout the hotel had a really positive vibe which made our stay with them so easy and relaxed. Would fully recommend a stay with them. We stayed for a week so the hotel was tried and tested.

Plussat: Staff were lovely and friendly. Hotel nicely positioned with easy access to the beach.

Plussat: Hyvät huoneet

Miinukset: Ilmastointi piti liikaa ääntä

Plussat: Views from the swimming pool were absolutely spectacular and family rooms were beautifully furnished.

Miinukset: My teenagers did not liked the food but we enjoyed the breakfast. Specially fresh fruits. Sadly cafe was awful .

Plussat: Sänky oli paras

Plussat: Location and proximity to the beach.

Miinukset: Bit far from city center

Plussat: Hyvä sauna

Plussat: Localization and people from staff was great.

Miinukset: For me, as a portuguese, it's very strange to pay at brakefast to have expresso coffee... For an hotel so cool like this it's something you have to think about...

Plussat: Beachfront location

Miinukset: Lots of small issues - pool is tiny with hardly any chairs - Ordered the fish from room service - that was a mistake as I spent the day feeling “not so wonderful”, Small things like renting a conference room and the lady telling me they’d put the chairs and coffee in the room offering a set price then finding out afterwards they added on top of the set price for the coffee etc. internet in room was atrocious. It’s not a 5 star hotel. Much better value to be found. Don’t be fooled as they charge like a 5 star.

Plussat: The service is excellent and I love the amenities.

Plussat: Great room and really friendly staff

Miinukset: The location is close to the beach but very far from Copacabana and the city

Plussat: The room had an amazing view of the beach

Miinukset: The buffet was HORRIBLE. It was extremely overpriced and the food was really bad... the food was left out all day even the sushi

Miinukset: Hotel could do with refurburbisment. Rooms looking very tied and for the money paid you would expect rooms to have great quality. TV channels very poor no English channels outside of CCN News. Wine very pricey per glass I can buy two bottles at home for what they charged per glass.

Plussat: The location

Miinukset: When I checked in they had my reservation wrong. Even though I had a confirmation email. They would not correct the error. They just said my email confirmation was wrong. I was over charged by a considerable amount. I filed a complaint with the Hotel after my stay. They did nothing. And the reservation could not be canceled. Otherwise I would have gone somewhere else. I am a Hilton Honors member. But I will not be staying here again.

Plussat: The view.

Miinukset: I found a a tick on my pillow

Plussat: I liked being in a hotel facing the beach

Miinukset: I disliked the fact that Following your recommendation I paid extra for a room facing the ocean only to be brought to a side room where you can see the ocean but are not facing it. I did not agree to accept this room went down to the concierge and insisted that he give me the room I paid for. I also did not like that your site gave breakfast price as 70 reals and they charged me 75 per person plus 10% service. I do not mind accepting a very high price if such happens and gladly paying for it. I do mind theft and mistreatment of the hotel guests.

Plussat: Fresh and diverse!

Miinukset: Nothing

Plussat: The conscier

Miinukset: there where bugs in my bad sheets and I was covered with flees bytes. I would assume that they should communicate me, but they did not care. Yosi

Plussat: Neighborhood for us was Copacabana beach, was fantastic . Other unforgettable highlights such as Corcovado, sugarloaf, cathedral, samba show, restaurant- bars etc offered excellent moments.

Plussat: It's OK, but not very appropriate to me. Also it is not free.

Plussat: The size of the room was lovely and the healthy options at breakfast

Plussat: like the room layout and the bed is very comfortable

Miinukset: bathroom had a big long hair on the mirror upon arrival. Check in took quite long.

Miinukset: The pictures on the site are illusionary. The place is far like hell from anything in rio and you need almost 1 hour by taxi and more than 100 BRL to go to any place. Not suggested to go!

Plussat: We had very good experience there. Super helpful and friendly staff. very clean and good facilities. All about the hotel was perfect.

Miinukset: Acctually nothing, just if you are going to visit center of Rio, concider the location.. It was not our issue any way.

Plussat: The bed was fab..the bathroom was very nice...staff were very welcoming, and when i asked for a little better view moved us without question ..with regret we didnt eat in the restaurant until our last night, food was far better than what we had eaten outside..the pool area was very nice n staff very helpful

Miinukset: Foyer was very impersonal not inviting at all ....

Plussat: excellent service and staff

Miinukset: all was great - no complaints

Plussat: This is the 4th time we stay one weekend there and really appreciate the attencion specially from Renato at breakfast. They are very nice and friendly. Excellent Staff. I feel very spoiled when I stay there.

Miinukset: The whatsapp system to order at pool wasnt work and we asked for a caipirinha unfortunately it came warm without any ice. They need a bar at terrace.

Miinukset: We were charged an extra night on the credit cad and still not refunded

Plussat: The location to Riocentro was great. The staff were helpful and friendly.

Miinukset: It definitely didn't meet 5 star expectations. The rooms seem more like 3 star standard. The lifts didn't always work. Many of the chairs around the pool were broken.

Plussat: Clean and comfortable environment. Oasis for international travelers. TV also had accessable HDMI ports, which was nice for watching streaming videos.

Miinukset: Property is starting to show wear. The seams on counters wearing out, some of the fixtures showing age. Takes away a bit of value, but not comfort.

Plussat: The friendliest and most helpful reception staff. Any questions or problems i had they were happy to help me with and always seemed happy to see me every morning! Definitely recommend the hotel if visiting Rio. Even though a little away from the beaches and the centre, at least you feel safe and well looked after. Will be staying here again on my next visit!

Plussat: The hotel was situated close to restaurants and shops, with very friendly and helpful staff, who couldn't do enough to make our stay pleasant and comfortable. The rooms were very nicely presented and spotlessly clean. The breakfast buffet had a superb choice of food, catering for every taste. Good value for money.

Miinukset: Some distance to the key sights of the city and with traffic, travelling time is extended.

Miinukset: The breakfast could be more rich. There was few options.

Plussat: Modern hotel. Clean and comfort. It is good for Barra da Tijuca visit or work. It is also close to a shopping mall (actually, the hotel is beside the mall) so you have plenty of options for eating and drinking nearby.

Miinukset: elevator was broken. bar service poor.

Plussat: Grat

Miinukset: Great

Plussat: I loved the convenience of having all the bars and restaurants from the vogue shopping center, they were great. The hotel staff were all super friendly and welcoming and they helped lots with my little baby. Comfy bed, great shower. Good breakfast and good room service too, with vegetarian options which is so refreshing for hotels. Provided a crib for my baby too.

Miinukset: The only down side is that my room was facing Av das America’s there for, was very noisy all night long! You can hear all the cars and motorbikes even though I was on the top floor!

Miinukset: room smells like pee , bah room smalls like swimming pool . Zoom in you see how dirty this hotel is .

Plussat: Amazing location!! It’s inside a shopping center that has everything you need!!! The bed is amazing and super comfortable. I stayed in this hotel 4x in the past year and it’s been perfect every time!

Plussat: Beautiful room. Cozy. Great size and extremely clean. Coffee and water included which is a nice touch. Really good salad and service from the room service.

Miinukset: The bed was unfortunately too hard. I normally love hard beds, but it has to be something “fluffy” on top. Also the pillows was not of the highest quality. The breakfast can improve a lot. Natural yoghurt, natural juice,some other bread types (not only industrial) eggs on order or keep it fresh (the boiled eggs were black) and the scrambled had been there for a loooooong time. :) Small things make a big difference.

Plussat: Location is very good. The staff is very helpful. Good confort, good breakfast. The hotel is inside a shopping mall what is very helpful too.

Miinukset: The room was clean but i could smell the last guest fragance on the top pillow.

Plussat: Comfortable, clean, good service. Lots of restsurants in the mall where hotel is located - one of the best burgers in town :)

Plussat: The beach in Barra is just as nice as those in Rio and it wasn’t as crowded as the beaches in Rio. The hotel is only a 3 to 5 minute drive from the nearest metrô station. An Uber drive there cost around 6 Brazilian Reais from the hotel. Breakfast was very good, but the bacon was really tough to eat. It was like eating beef jerky. The hotel provides complimentary towels for the beach and pool. We were moved to another room and floor due to some kind of work that was going to begin. As a way to apologize for the inconvenience, we were given a larger room that had a better view. We also received robes and chocolate.

Miinukset: The pool was extremely too small for such a large hotel, but we found out on our last day that the pool in the adjacent building was also available to us (two hotels under the same name: Windsor). We did not see the size of that pool.

Plussat: The hotel is well located, the breakfast is amazing, the rooftop pool has a good size, the rooms are comfortable and spacious.

Plussat: Very clean and comfortable Hotel. The room was big and quiet. The Breakfast was wonderful.. Totally a perfect place to stay.

Miinukset: check in process took time.

Plussat: Rooms are good quality. Outdoor pool and breakfast are amazing.

Plussat: The view, location, the room

Miinukset: Yesterday we didn’t have bread gluten free

Miinukset: N/a

Plussat: The breakfast

Miinukset: There are no free transportation from the hotel to the airport and vice versa.

Plussat: Excellent location, not expensive but not cheap, very clean, good personel, overall this is a very good hotel.

Plussat: The stay was very nive, close to the beach and good restaurants

Miinukset: We had to change the room, because they first gave us an accessible without we asked for this and we didn’t like it.

Plussat: Location across the beach. very elegant hotel. My room had ocean view. Nice neighborhood upscale compared to northern part of Rio. Excellent area for relaxing and going to the beach.

Miinukset: Since location is in south of Rio there are no attractions in this area. Need to drive with Uber to central/east area and deal with traffic

Plussat: All the amenities and bed was comfortable

Miinukset: Price could be better

Plussat: Amazing ambience Great staff

Miinukset: A bit in the middle of nowhere, everything must be done by cab. But also good because who wants to escape the craziness of the tourism is in the right place.

Plussat: The pool, the rooms

Miinukset: It was far away

Plussat: The swimming pool area is great and the food is delicious!

Miinukset: It is sometimes difficult to set the temperature of the shower.

Plussat: Concierge was amazing, they booked us an excellent helicopter ride which was the highlight of our holiday. We are very thankful to the beautiful people of the concierge. Breakfast was very good with a good view. Staff at the breakfast are genuinely nice. We had a problem with our ac on check in so they upgraded us to a corner room which had a better view than most rooftop bars in Rio. The ladies at the reception were nice.

Miinukset: Location of Sheraton is near Vidigal favela. Beach area looks amazing but it is open to everyone from outside. At some point we had an incident where a guy with a gun had two other guys on the floor down on their faces and everyone from the hotel just fled the beach. No shots were fired but was scary enough not to return to that beautiful beach. We found a small cockroach in our bathtub but was not a huge deal. During checkout I noticed that I was being charged the USD amount converted into Reals at elevated hotel rate, but when I refused they did their best to bring the price to the USD price I booked at booking.com.

Plussat: Everything was fantastic, fairly pricey but great.

Miinukset: Breakfast.

Plussat: 1. The beach is a private for the hotel guest. 2. They give a free bicycle for hotel guests. If you are coming for relaxation that will be the best hotel for you

Miinukset: 1. The location is far form the copacabana beach and they close the street some time and Uber take very long time . 2. The bathroom is very old and small.

Plussat: We loved the pool area and the good location.

Plussat: The property was gorgeous and the pool was wonderful.

Miinukset: Nothing to dislike about the property. But I am upset with Sheraton grand rio because they didn’t handle a situation properly. My husband had money in his pants pocket and it was a zipped pocket. The pants were folded neatly on the nightstand. We discovered that $50 usd was taken from his money in his zipped pocket. When he realized I told him to look everywhere and we both did. Once we confirmed it was truly not there I called the front desk and spoke with the manager on duty that night. She came to my room and looked as well. She said her and head of security will investigate and interview the housekeeping in the morning. ( since the morning housekeeping are the only ones who entered) now the morning comes I get no answer or call. I decided to go down, there was a new manager and she said they are still investigating and keep in mind today is my check out Day now which they extended the time so this can get resolved. So I go about my last day into town and come back around afternoon. I go to my room pack n take a nap. I wake up at 4pm and check out is 6pm. They have never called. I called and by this time there is a new manager there and now he tells me they interviewed the housekeeping and they said they didn’t take anything they have been there for years and nothing like this has ever happened so I need to go to the police station and make a report. At this point I am upset I’m due to leave at 6pm for airport and he is now telling me this. I go downstairs to talk face to face. He reiterates what he said over the phone and I let him know I do not want to go to the police precinct can’t they come here and he said yes I can call them. I let him know I travel very often and showed him my passport and I don’t know if it the because of the way we look why we are being treated as such (we are young black couple). He assured me we don’t look anyway and that’s not the case.

Plussat: Great location. A small semi secluded beach, beautiful views, excellent food and service. Close to the action but just far enough away.

Plussat: Staff, they are great and made our holiday extra special. Pool and views amazing. Rooms lovely. Location good. Breakfast excellent.

Plussat: Overall, this hotel was very nice. Our room was clean and comfortable. Our only issue with the room was the air-conditioning was hard to adjust to our liking. We finally opened the window at night to get a comfortable temperature. The hotel staff and facilities were great. the hotel location was close to good restaurants.

Miinukset: The air-conditioning was hard to adjust to our liking. This SHOULD BE SIMPLE, set a temperature and the system does it. Not what we had there.

Plussat: The location was very good, restaurants and stores were nearby. It was on the quiet end of Copacabana. The rooftop was very good, it provided excellent views of Copacabana and you could see Christ the Redeemer and Sugarloaf mountain. The location was excellent.

Miinukset: the walls between the rooms were extremely thin. We could hear the entire conversation of the room next door. Every move in in their bathroom could be heard from our bathroom. The rooms were Spartan, not as accurately reflected as in the photos provided.

Plussat: The location. Breakfast is good

Miinukset: The staff a bit curt.

Plussat: Staff at the hotel are amazing, nothing is too much trouble for them and they are so friendly. Rooms are lovely, spacious and clean. Rooftop pool has incredible views. Breakfast excellent. Absolutely loved the hotel and location was great, straight opposite the beach but the quieter area.

Miinukset: Loved most of it had some noise from another guest which wasn't the hotel's fault but they quickly sorted it so no complaints at all.

Plussat: I liked my room and the location, it was very pleasant. The small pool and bar on the roof was a nice bonus, its very nice for sunsets and relaxing away from busy streets. The majority of the staff were very helpful and pleasant.

Miinukset: The food was awful, absolutely awful. At the prices they charge I expected to be blown away but instead I didn't get anything matching pub food standard. I was stuck on a few occasions due to time of day, weather etc. so I gave them 4 or 5 chances and each time it was terrible. Also, one receptionist was an annoyingly rude man when I checked in, but he only worked half the week.

Plussat: Location,staff and the roof top are a plus

Miinukset: The room was dusty

Plussat: Breakfast was excellent, lots of variety and staff at breakfast very friendly and attentive. Nice large room, comfortable bed and very clean. Pool area on top floor nice and a decent gym for a hotel gym, more of a cardio gym though. Decor is a little dated and could use an update but still nice.

Miinukset: Front desk staff are friendly but not as good as breakfast staff. When we asked for information on how to get to places it wasn’t very clear, I think a tours/ information desk would be useful in this case. WiFi is quite weak, we had a lot of difficulty with connection in our room which shouldn’t be the case for the cost of the stay and location. Food prices in restaurant are a little high.

Miinukset: Tim Angela like urine. Beds are horrible with plastic sheets. Noisy renovations all day.

Plussat: This hotel was very accommodating and made it easy to plan day trips, activities etc. free breakfast in the morning was very good. Very friendly staff. Excellent location

Plussat: Location

Miinukset: Not up to standards for a 5 star hotel.

Plussat: Beautiful modern hotel with beautiful grounds. Amazing pool area and sandy beach across the road. Room and bathroom spacious and nicely decorated. Beautiful view from the top floor club breakfast area.

Miinukset: Noise from about 6.30am firstly from all the planes and helicopters passing very closely to the hotel and secondly from building construction (they start 7am every morning)..windows are definitely not soundproof, so a quiet sleep in was definitely not an option. Water in the swimming pool was freezing cold (not what I’d expect from a five star hotel). Sliding door in the bathroom very heavy. And have in mind the hotel is quite far from all main attractions so with local traffic it takes about 50min-1h to get to Copacabana beach and other places. I might come back in few years when all the hotel construction is finished.

Plussat: Property, Beach location, Staff Members

Miinukset: Location. It could be in a better location where we can enjoy local market

Plussat: Breakfast Parking vallet Good Gym Excellent Amenities from Granado

Miinukset: Pool service should be faster Construction works nearby

Plussat: Everything!

Miinukset: Breakfast not included and to expensive.

Miinukset: Only two Coffee Machines, one was broken. Long lines to have a coffee. Not enough waiters during breakfast, had to wait almost 30 minutes for someone to clean our table and hand us tablecloth, cups, etc... For such an expensive hotel I would have expected to have smoked salmon during breakfast. My room had sand, it was never cleaned. In the Bar, we had to wait 30 minutes to receive the bill as there were not enough waiters. I requested to change my room from a double bed to two single beds and the hotel was not able to do so in advanced, had to wait until I arrived. Lastly, always check the bill before paying as I was charged a Service Fee that didn’t correspond.

Plussat: - infrastructure - room view - pool and services

Miinukset: - make sure you check your final balance as they add SEVERAL unexpected charges (i.e.: service fee on a massage) - spa is really good but didn’t really appreciate the division of male/female as I couldn’t do it together with my girlfriend

Plussat: Just about as close to perfect as you can get! The resort itself is wonderful with comfortable rooms with great views. Bathrooms and toiletries were amazing, including a small bathtub. Two chairs and a chaise offered great places to sit in the room, and two chairs and a table on the balcony completed the seating options. Wifi was good, breakfast was excellent with made-to-order omelets, various fresh juices, pastries, and anything else you could desire. Other restaurants in the hotel were also delicious. Pool is huge and the location across from the beach was ideal. Helpful staff and concierge services. You really don't need much outside of this hotel.

Miinukset: There are not a lot of options for shopping or eating within walking distance. So while this hotel has a wonderful isolated location given it's in a major city, it is difficult to find additional items or alternate places to eat without getting in a taxi or Uber.

Plussat: Beach access is excellent. Facilities, staff, restaurants are all excellent. Staff very helpful and accommodating.

Miinukset: Not walking distance to anything. Traffic is challenging.

Plussat: Everything!!

Miinukset: A little far from the main attractions

Plussat: The breakfast is really very good here. The beach in front is clean, beautiful and peaceful. The rooms are well designed and very comfortable. Pool area is just perfect.

Miinukset: The hotel is far from the action. Copacabana is 40 minutes + in a taxi and can be worse if traffic is bad through the tunnels. Downtown and Sugarloaf even further. This takes much time out of your day. Also one night, there was an event in the hotel with very loud music till 2am. Staff kindly moved us when we complained but really, in a hotel of this quality, banquet halls should be more soundproof.

Plussat: we booked the hotel through kayak- their website was not working, we had some issues at check in but they were resolved, the stay was great, the rooms were clean and nice , we were upgraded to the executive lounge - breakfast and light dinner was included.food was very good. service was excellent- internet was reasonably fast, all in all - a pleasant stay-

Plussat: The Hotel is direct in Front of Beach

Miinukset: Luggage Service Need more than one hour, Even After call in reception.

Plussat: Hotel location was great! It faces the incredible, beautiful beach on the Atlantic Ocean. Room was a luxurious, comfortable, double room suite on the 22th floor. Had access to the VIP Lounge facilities, which offered, at no charge: food, drinks & deserts. Our stay, included a delicious breakfast on the second floor facing the ocean. The rooftop Bar has a great staff and makes fantastic drinks. Alessander is outstanding and will mix for you an unforgettable Brazilian Piña Colada! The bar offers awesome views of the beach, stunning mountain range and the impressive Statue of Jesus Christ the Redeemer, who majestically overlooks the city of Rio de Janeiro. Our family will return! Eddie G.

Miinukset: Hotel, staff and location were excellent.

Plussat: No comment

Miinukset: Well the problem of checking in when you arrive to hotel before noon

Plussat: Location

Miinukset: It’s dirty

Plussat: Hotel exhibited the usual Marriott hospitality...even to remember my birthday with a bottle of wine and a chocolate birthday cake! I arrived at 10.30am and there was a room ready for me. Good limo service arranged to the port for me. Roof terrace food, pool, bar and lounge area excellent...not to mention the views. Marriott always comes through!

Plussat: Location is of course super

Miinukset: I’ve been once or twice in this hotel few years ago, I see no change it remains quite same standard no special touch .... to be honest if I return to Rio, I’m not sure I’ll stay again there, not because it’s not good but there is nothing that would retain me of exploring new places

Plussat: Menu has Beg items marked which is rare in South America

Plussat: Location, location, security

Miinukset: Bathrooms have no fan to suck out odors...

Plussat: The best hotel experience in years!! What a great staff: at the reception, the room service, the bar, the cook, the pool the spa.....every single person - touchpoint gave the same experience, caring, listening, sweet, fun, action. You hire great people Marriott!

Plussat: Position overlooking beach, not much else.

Miinukset: Check in was a chaotic shambles, never a good first impression. We arrived early so did not expect rooms to be ready, they promised to call us when rooms became available. They did not call. Room numbers were changed and mixed up between our party. Eventually got allocated a room mid afternoon, cards did not work in lift, then did not work in room door, one of our cases was lost and found in another room. Hotel was a little tired, carpets and furnishings stained. Breakfast disappointing, especially hot food. Seems to be living on its position and neglecting to keep up standards which should be a lot higher bearing in mind the room rate.