Rio de Janeiro hotellia

Plussat: Special thanks to Sandra and Solange, who made us feel really welcome.

Miinukset: In our suite, the paint was peeling off on the rolling door between the bedroom and the living room. The same was also happening with some furniture. The phone in the bedroom had a malfunction. I am sure the hotel is already taking good care of that.

Plussat: Good location and great food in Skylab restaurant.

Miinukset: Hotel a bit dated, gym not open.

Miinukset: Location and safety for guests.

Plussat: location, breakfast

Miinukset: room was not ready on check-in, towels, toiletries missing

Plussat: The rooms and bathroom furniture are very old, and not so clean. Plus I bookd from the site booking.com and when I arrived to the hotel and made the check in I had to pay the room with final cost confirmed when I made the booking. That was including all taxes. When I check out they made me pay almost 300 dollars more, because they have a 10% tax for service (tips) and they put me this tax by force to the room cost, room service products, laundry service. This tax was not mentioned in my booking confirmation.

Plussat: Great view, luxurious room, amazing breakfast

Miinukset: Carpet in the room was dirty

Plussat: The location and staff is great and very friendly. Right across from copacabana beach.

Miinukset: This is not a four star hotel based on my room. I was given a standard room with many sliding doors to the mini balcony that couldn't be completely closed. The bed and linens were very cheap. The furniture was outdated. The towels were almost yellow.

Plussat: Breakfast was well setup and lots to choose from. One of the best locations on Copacabana, great roof terrace and views.

Miinukset: Hotel was tired.

Plussat: Location, very nice hotel

Plussat: Sijainti ja näköala loistava. Palvelu hotellissa avulias ja ystävällinen. Suosittelen kovasti.

Plussat: The location was great!

Miinukset: Room was obviously dated. Sliding door did not offer much sound proofing could hear outside noise.

Plussat: Location

Plussat: Excellent location with good view

Miinukset: The pool was very small. The breakfast not as good as good as other hotels in this price range, The reception staff were not very friendly or helpful, which is unusual in Brazil.

Plussat: We went on the city day tour and saw the sights. However the weather was misty so we didn't really see Christ the Redeemer too clearly.

Miinukset: Trying to cross the road from the hotel to the beach.

Plussat: Great location, very clean room& pleasant and helpful staff

Miinukset: Toilet seat was broken

Plussat: Very good location and good/modern facilities

Plussat: Other than location, nothing else.

Miinukset: There are too many things I did not like about Rio Othon Palace. Here's just a few: 1) They cheat you by playing with words. "Guaranteed Ocean View" room will get you a room on the side of the building with a distant view of the ocean 2) Absolutely rude front-desk staff 3) Confirmed to by e-mail that they would put an extra bed in the room but refused to do so during check-in 4) "Heated Pool" is anything but heated. 5) Said they exchange Canadian dollars but refused to during check-out time. 6) Hotel is very old, falling apart, and badly in need of renovation. Overall, a 2-star hotel at a 5-star price. I will never recommend this hotel to anyone and will use every forum to warn other tourists about how they cheat you.

Plussat: Hississä jumissa 10 min!

Plussat: Lähellä rantaa

Miinukset: Ilmoitettu , että parveke. Huoneissa on ranskalainen parveke, joka on noin 40 cm leveä. Yläkerran ravintolan palvelu on huonoa, samoin vastaanoton.

Plussat: Hotellissa oli kaikki tarvittavat palvelut. Aamiainen oli erinomainen, henkilökunta ystävällistä. Huoneesta oli mahtava näkymä rannalle.

Miinukset: Huoneessa oli riittämätön ilmastointi.

Plussat: Erinomainen sijainti, see front huoneista löistävä näkymä merelle. Hyvä aamiainen.

Miinukset: Huoneen kokolattiamatto nuhruinen.

Plussat: Location on new YEAR's eve

Miinukset: The standard of the room was unacceptable... But the hotel are under restoration and renewing... Which means that our room might be comfortable in the future.

Plussat: Siisteys, sijainti, ystävällinen palvelu, hyvät näkymät huoneesta, kattoterassi

Miinukset: Ilmastointi ei toiminut kunnolla, lukulamppu ei toiminut, vaikka molemmista huomautettiin

Plussat: Close to the beach

Miinukset: Very worn out hotel, unprofessional staff (it took 1 hr to check in), rooms were old, looks more like a 1 star hotel/motel than a 5 star hotel. I would not recommend this hotel to anyone. A true tourist trap!!!!

Plussat: Beautiful pools and breakfast, nice beach too. Room was very comfortable but we did have to re-request for a cot to be brought up as it wasnt in the room when we arrived. Location was nice with a lovely private beach

Miinukset: The pool was shut on our last day due to the CV19 crisis but i appreciate this was a local gov decision no the hotel. Our return taxi to the airport booked at the hotel had a slight dispute over the price so make sure you get in writing which airport your pre-payment is for to avoid confusion

Plussat: Clean, nice beds, amazing view, great staff

Miinukset: I liked everything. I have no complains.

Miinukset: The food and the service

Plussat: Location. Private beach. Attentive and helpful staff.

Miinukset: Room decor a little tired. Smell around the pool.

Plussat: 10 minute walk to Leblon

Miinukset: Rooms were dated, not worth what we paid. Spa was disgustingly dirty and service was not very good. Shuttle bus only goes every 2 or so hours and you need to book in for the return trip home (which when you're on holiday you don't really want to have to think about and plan your day around!). Cab back is around 10USD each time so it adds up when you want to go in during the day, come back and get ready and go in again in the night. Last shuttle home is at 10pm which in Brazil is much too early.

Plussat: Nice little beach in the back of the hotel

Miinukset: We had a cab driver over charge us and asked for help from the security in front of the hotel. We got an eye roll, much correction in language use so that by the time they heard the story the cab driver had left....and then they said wow they over charged you-you shouldn't have paid! The door actually broke to our room...the wind blew it shut hard, another room was not ready for about 10 hours for us to move into. They kept saying within the hour....It took over two hours to get a mix up in rooms straitened out when we arrived. We spent a lot of time resolving issue's, instead of relaxing and enjoying our vacation. Beds are uncomfortable too. I wouldn't recommend this hotel to anyone.

Plussat: Location of hotel was good, as away from Ipanema Beach and the crowds, had a small beach directly below hotel and a shuttle bus into town

Miinukset: Hotel old 60's style hideous architecture, tiling/grouting in bathroom appalling, lack of coffee shop and attractive restaurant (apart from buffet restaurant near pool, but don't want to eat there every night) in evening, lighting in bar and hotel restaurant appalling at night - depressing. Very small pizza restaurant near pool, but always full as not nearly enough tables - very old fashioned - could renovate into lovely larger seating area as lots of room surrounding restaurant. Hotel overpriced considering all these drawbacks, staff pleasant in reception but many waiters offhand - not up to normal Sheraton high standards

Plussat: The beach was private, clean and beautiful...a nice break from the crowded beaches of Ipanema or Copacabana. The driver service at the hotel was our best experience with knowledgeable drivers who were courteous and friendly. The concierge service was also helpful and friendly.

Miinukset: The hotel is terribly dated and run down. The prices are absolutely astronomical and do no warrant such mark ups. A simple buffet breakfast with very poor quality food and choices cost $26 US per person. Drinks are $9 for the traditional Caperienha where outside the hotel you pay a maximum of $5. The front desk staff at check in was overwhelmed due to the holiday season, but they were not only unfriendly, they were slow and inefficient. It took us over two hours to check in and once we finally got our rooms, they did not honor our prepaid reservation. This was eventually corrected, but the frustration was not worth it.

Plussat: Very good location - close to everywhere

Miinukset: This is not truely 5 star hotel. It is poorly managed, no sence for details in hotel interier.

Plussat: Good location, wonderful staff

Miinukset:

Plussat: Close to the city, spa was very good, staff was friendly.

Miinukset: Renovation, at times noise and blokking a bit of the view.

Plussat: Convenient if you wanted to go shopping

Miinukset: Too far from Airport

Plussat: 24hr reception

Miinukset: Bed infested with bed bugs - we were bitten all over the back. Table and chair in the room dirty and sticky. Staff did not understand that there is a problem with infested beds, because they did not understand english.

Plussat: Kitchen staff was super friendly. Pretty good breakfast with good amount of options. Love the location, next to a huge shopping mall.

Miinukset: Super tiny room. The lay-out of the bathroom and shower (they were separated and limited shower privacy). Customer service needs improvement.

Plussat: Very close to the shoping ceter with vert nice food plaza

Miinukset: Top service friendly and very helpful staf we love it

Plussat: Metro connectivity, shopping mall & food court. Booked on the way to the airport and no issues during checkin.

Miinukset: There was a lot of noise from outside the building, we were on the top floor but could still hear the traffic. Standard daily breakfast. Pillows not at all comfortable.

Plussat: Aamiainen Ok. Hyvä sijainti metron lähellä. Ystävällinen henkilökunta

Miinukset: Uima-allasalue olisi voinut olla isompi. Vähän kuluneisuutta huoneessa. Jääkaapin pakastelokero umpijäässä

Miinukset: I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!

Plussat: The location worked well for us. We felt safe a few blocks off the main beach

Miinukset: The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.

Plussat: Very good value for your money. The location is close to my apartment which I was reforming. I booked the room during the pandemic of covid-19 the price was very cheap. The room was super clean. I cannot expect anymore for the price I paid.

Miinukset: Wifi speed was not reliable.

Miinukset: Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems

Plussat: Amazing views. Great proximity to beach. Rooftop bar was very nice.

Miinukset: Rooms were ordinary. Breakfast was like a battle at Fort Apache. Chaos.

Plussat: location, facilities and breakfast

Miinukset: none

Plussat: Good location

Miinukset: Poor breakfast, was like a second rate school cafeteria

Plussat: Amazing location and the extras like the beach service is great!

Miinukset: Drinks are very expensive !

Plussat: Breakfast is great. I love the exotic fruits. I love the Carnaval event hosted by the hotel, I love the car service to the airport, umbrella and beach lounge at the beach, ocean view breakfast area

Miinukset: Couldn’t check out late.

Plussat: I liked the location , views are espectacular

Miinukset: I didn’t like that the hotel does not have a pool for small children . I have a 6 and 3 year old pool was too deep for them .

Plussat: Great views and excellent location

Miinukset: The hotel is old and the rooms are not up to the latest Hilton standards.

Plussat: Great location; spectacular view over Copacabana and Leme from the roof top; very rich breakfast

Miinukset: The hotel is old and tired and certainly not up to Hilton's standards and to the price requested. The concierge is more of a tourist desk selling cheap (not in the price though) tours than providing services. Given the number and the type of US tourists you feel to be in Niagara Falls more than Copacabana!

Plussat: Cleanness

Plussat: Beautiful.

Miinukset: There is no bar or restaurant in the main building. Needs more.

Plussat: Best on Copacabana beach ! Excellent attentive staff. Amazing apartment on the avenue.

Plussat: Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful ..

Miinukset: The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.

Plussat: The decor in our suit was tasteful. The beds were very comfortable. All staff were very obliging. The breakfast selection was excellent as was the service. We enjoyed our meal in the restaurant during our first night. We have no complaints, only gratitude.

Miinukset: No, unless you can control the weather, it rained throughout our visit.

Plussat: Clean treatment decorations politely staff

Miinukset: Couldn't find one thing I don't like, sorry

Plussat: The room upgrade

Miinukset: The beat beat beat of the music around the pool, samba would be more appropriate

Plussat: Best service ever ! So helpfull !! Thanks to Guest Relations Manager Brigitte and her Team with Vivien and Maycom !!

Miinukset: Everything perfect !

Plussat: Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.

Plussat: Starts with the amazing staff after that they do not leave early anything out. They even had guards at the beach to watch over you.

Miinukset: Nothing!

Plussat: No wonder that this is considered as one of the classic top hotels in the world - and after all these years it still is! All the classy luxury and style that you can dream of in Rio and Copacabana. And the staff makes you feel like a royalty!

Plussat: realy nice staff , thanks !

Miinukset: the famous restaurant "cipriani" seve food warm up again !

Plussat: everything!

Plussat: Customer Service, Izabel reception Manager is very efficient and helpful.

Plussat: This hotel is uber-glam! The building is stunning and the rooms are both large and elegant. The people watching here is primo. In addition, the staff (especially the concierges) are some of the best I have ever worked with. I would highly recommend splurging on this hotel to make your stay in Rio unforgettable.

Plussat: Excellent location on Copacabana Beach. Minutes by taxi to Sugar Loaf, Ipenema and plenty of graet shopping along sidewalks and indoor malls.

Plussat: Location is fantastic, unique experience to stay at a hotel which forms part of the Brazilian history. Luxury but with good taste. To wake up, open the windows and see all of Copacabana is incredible!

Miinukset:

Miinukset: The air conditioning in my room used to stop working during the night. The problem was apparently solved in the third night but happened again in the fourth night. I woke up several times because of the heat caused by the lack of aircon

Plussat: I am very disappointed by the Hilton hotel policy of early check in. I am member still I had to buy one night before I check in on Tuesday, the January 14th 2020. I never expected and experience such miss management, very disappointed.

Miinukset: Nothing

Plussat: This was quite likely the best hotel experience of my life. A superb hotel in every way.

Miinukset: No, this is a superb hotel.

Plussat: Service

Plussat: Room +friendly staff

Miinukset: A little far from airport but it makes up for in friendly staff

Plussat: clean room, staff and pool

Miinukset: none

Plussat: Incredibly clean, new and modern decoration! Amazing staff and very good breakfast!

Miinukset: My only problem was dinner at the hotel was absolutely dreadful, despite the excellent breakfast. You better off eating at the shopping mall which is walking distance from the hotel, literally just crossing the road.

Plussat: Very friendly from the doorman to the room attendant

Plussat: I enjoyed the bartenders. They were very nice and helpful. My husband and I loved Calton.

Miinukset: The only thing I didn't like is the check in time on one website stated something completely different then the real check in time. Granted that might not be the hotel fault but I think accommodations should've been made a little better.

Plussat: The staff was extraordinarily helpful and friendly throughout our stay -almost to a person. Management and the front desk were efficient and helpful. Definitely a 5 - star experience! I would definitely recommend this hotel

Miinukset: Location , its far from the beach although they do have a shuttle to the beach and the beach is fun

Plussat: All around 5-star experience.

Miinukset: No

Plussat: Hotel nicely decorated. Rooms comfortable and nicely decorated as well. Up to 5 stars hotel standards in terms of size and amenities.

Miinukset: Dear Hilton staff, you need to be realistic and not to try to cut costs on simple things that are available usually in all hotels not only 5 stars. Free bottle of waters are not available in the room. What a joke! How much does it cost for Hilton and you keep your customers happy. Also, no mantle of bath available in the room; No sleepers and kettle to make up free tea. Nespresso machine is available but you have to pay for coffee. Dear Management at Hilton, be aware all top end 5 stars hotels (and you're supposed to be part of it) provide free nespresso coffee in the rooms refilled once a day. Towels need to be urgently changed: in nrmal circumstances when they star being torn, they need to be replaced and not offered to customers. Toothbrush not available. For 2 people in the room, we had one shampoo/conditioner/ shower gel. Location is far from everything, need a car therefore we booked a private driver for the day. Beach is around 6kms far but free shuttle available. The hotel is right next to a shopping mall and the area overall is not bad. Would not advise though to walk at night as everywhere in Brazil. Hilton still needs improvements. Had similar comments few years back in Paris. Here you go for basic stuff missing in the rooms. what a shame! You're not selling much the brand.

Plussat: excellent service and staff

Miinukset: all was great - no complaints

Plussat: My room on the 7th floor was quiet.Big,modern room.Comfortable bed. Breakfast was just ok. Few health options,although I appreciated that they had soy. Cereals and breads were cheap,low quality. Fruit juices tasted watered down. Very attentive staff in dining room,but overall in the hotel,most staff seemed disengaged,uninterested.There were a few exceptions,however. I would rate this a good 4 star hotel.Quite acceptable,if bland .

Plussat: Rannassa hotellin omat tuolit ja varjot ja juomavettäkin.

Miinukset: Henkilöstöllä tyypillinen menneen maailman asenne. Sääntöjä, joissa ei asiakkaan osaa ollut ajateltu.

Plussat: Great location, overlooking Copacabana Beach. Good rooms - clean, comfortable, and with good amenities. Friendly and helpful reception staff. Good breakfast. Good rooftop pool, sundeck and bar.

Miinukset: Nespresso machine in room, but had to pay for capsules. I don't mind paying for extra capsules, but the first two or so should be included in the price of the room!

Plussat: Great location. Our sea view room has great view over the beach and sunrise. Exceptional Buffet breakfast has a wide variety of tropical fruits. Amazing

Miinukset: Both the pool and the gym are tiny.. difficult to get a seat by the pool in the evening, which is a shame . The facilities were put in there almost as an afterthought. Given the great view, the hotel management should think of expanding that area and put more comfortable seats there for the guests to enjoy, to sit down and have a drink.

Plussat: Bed was quite nice :) This was my first trip there from Japan with more than a day flight, but bed could release my tiredness anyway. All the staff were also kindhearted and very welcomed us. It was really nice. Obligado.

Plussat: Location , Staff, great breakfast, Very accommodating and honest staff. Roof top observation for the new year fire works display

Miinukset: Room was located between elevator and utility room, so we heard noise at night. Note this was a room we paid 600.00$ a night for.

Plussat: Hotel staff went out of their way for me. They gave me a free upgrade to a beachfront room and allowed me a late checkout to accommodate my evening flight back to the US. Wifi excellent. Buffet breakfast was outstanding.

Miinukset: They need more vegetarian offerings on their menu.

Plussat: Excelente location, very good breakfast

Miinukset: Room was small

Plussat: Overpriced for what it is - but very clean with a wonderful view.

Miinukset: It’s too much for what it is - installations quite old

Plussat: The location and the cleanliness of the room.

Miinukset: Breakfast !!! We have to request 2 times to get hot water for the tea as the served one was just warm! The reception and the breakfast personal not really involved. No smile at all !

Plussat: need a la carte menu for breakfast for those who do not eat a huge breakfast.

Miinukset: bugs in bathroom

Plussat: Basicly everything Very professionally run and extremly helpful staff most speak English Breakfast/Dining area looks onto the Copacobana beach and sugarloaf mountain spectacular Staff is very well dressed and multicultural gives the place an exotic pleasant feel. Rooms and facilities couldn’t be better

Miinukset: Nothing

Plussat: Location is great. Reception Staff and Doorman helped us a lot on any problem. Service is also very good in comparion with the other hotels around the area.

Miinukset: Communication is a big problem. All the staff should speak english. Rooms need renovation.

Plussat: Free Internet connection - excellent breakfast buffet - staff very helpful and kind.

Miinukset: Maintenance overdue - (i.e. sink tap loosely mounted, windows poorly closing, elevetor not funtioning) - Noise in the room from traffic in the street and poor isolation of the windows

Plussat: Restaurant food was very good and well priced. Wireless internet was good.

Miinukset: I would like more comfortable and updated facilities in room

Plussat: Hotel is close to the beach. It was built very luxury, but time started taking its own.

Plussat: Situated in a nice, safe area on Copacaban Beach close to Ipanema, this is a good quality hotel

Plussat: Excellent breakfast, good location, comfortable.

Miinukset:

Plussat: Scarcly furnished room, really not a 4 star hotel, more like a European 2-3 star. Scummy carpet in the hallways and breakfast room, tile floors, bathroom OK, and very loud room due to the fact that the windows are old single pane facing forward to the Copacabana side. Nice view though ;)

Miinukset: see above

Plussat: The location right next to the beach is perfect, and the view from the top terrace bar at the 16th floor is absoluty amazing

Miinukset: When I checked in, they tried to charged a higher amount then the rate I got at booking.com. I was there with a friend, and they gave me some crap about the reservation only was for one person, although it was for two people. After showing them the receipt where it said clearly that it was booked for two people, I got the right price.

Plussat: The staff were very accomodating.

Miinukset: I thought the room furnishings and bed were not up to standards that I expected.

Plussat: the experience, it was like a time-travel back to the late 70's, they have valet parking apparently for free

Miinukset: the rooms and overall the facilities should be renovated, the top-floor jacuzzi's water looked so dirty that we rather, did not use it, at room cleaning they did not always refill the basics so we run out of shampoo and even toilet paper (!

Plussat: Great breakfast buffet, accommodated a very early checkin after a long flight. Friendly staff and safe location.

Plussat: Breakfast, staff, and pool area

Miinukset: Non-complimentary wifi

Plussat: Really great location, directly across from the beach.

Miinukset: The rooms although very clean were very small. The staff however were all extremely Accomodating. They provided us with a late checkout (4pm) free of charge.

Plussat: Perfect location. Front desk staff, especially Bruno, were super helpful. Very nice buffet breakfast was included. Highly recommend this hotel. N/a

Plussat: Good location. Nice rooms.

Miinukset: Staff was rude and unfriendly.

Plussat: Everything good. Location excellent

Plussat: really liked the hotel location. close to beach and restaurants. Roof top bar and pool is a place to hang out. Rafael at front desk was my rock for everyday of my stay. Always smiling and always ready to help me out.

Miinukset: It seems that the lobby bar people are more interested in cleaning, organizing and other duties than actually servicing the customers sitting down. I tried several times to have a caiparinia while waiting on friends and just gave up. I could look at them and they just refused to come to me. Very strange. If you are an international hotel with international guests then everyone needs to accept that some don't speak Portugese.

Plussat: Very nice and clean rooms ( el.safe,water,good shampoo, even condoms

Miinukset: Breakfast coffee could be better.

Plussat: Wouldn't know. Never made it.

Miinukset: Had to cancel because of Coronavirus concerns. Hoped to receive some sort of credit, never even received basic, decent correspondence. It never feels good to flush $600+ USD down the toilet, especially for reservations made just days before.

Plussat: In my travels with family and friends in Brazil, this hotel was by far the cleanest with the best facilities and views of the ocean. The staff were very friendly and helpful and the breakfasts were excellent. The location was perfect for sightseeing and walking and the hotel catered well for the children in our group.

Plussat: Hotel location, right on the beach, and exactly in between different areas such as Leblon, ipanema or Santa Teresa, Centro etc...Makes it very convenient to go anywhere in about 15-30 mn taxi ride for about 15-20 R$ Nice modern room with good bed Small bathroom but good shower

Miinukset: Restaurant:- breakfast buffet is good; however at dinner we were served micowaved food and service was extremely slow.

Plussat: I found the hotel in general good.The reception staff excellent.

Miinukset: The porters very unhelpful. On arrival we battled with our bags to get them up the stairs of the hotel.Only once inside was there any effort to assist us.The staff at breakfast seemed to be there under duress. Most unhelpful.

Plussat: Location was great and hotel is not too large and impersonal and is modern light and airy - good plumbing.

Plussat: very convenient, very helpful staff, especially at the front desk

Plussat: All the staff are incredibly friendly and helpful, and really try to make your stay as enjoyable as possible. The food is good, and the location is excellent. The rooms are spotless and very comfortable. Many thanks to the staff we dealt with: Aldo, Dark and Debora - they really made a difference to the enjoyment of our holiday.

Miinukset:

Plussat: Very good location on Copacabana> Friendly personnel and comfortable rooms, all very new. Copious breakfast. Very nice view from topterrace

Miinukset: The posted prices of the hotel are high, and no discount the days we were there but this was partly due to a topweek (InternationalConference). Try to choose discountperiods or dates. The pool is very small but everything very clean.

Plussat: It was in a very good location with a great view,also it was new and very clean!

Miinukset: The reseption charge me 30 Reals extra for phon calls and things from mini bar that i dont use at all,but the most important was that they inform me 2 days before my arrive there that they dont accept my credit card(i did my reservation 1 month before).....unbelievable

Plussat: I am a seasoned and well traveled across the globe, the staff are extremely proffessional yet it can become a bit aloof. However my stay was pleasant, the barman at the pool was very attentative & gave the best service it was pleasure tipping him most generously..I will definately stay there again..room size modest/moden but comfortable.

Miinukset: Strange that guests are not allowed in your room, surprisingly it is the 1st hotel that I experienced this.

Plussat: Staff, the attention at the restaurant. The room was clean and new.

Miinukset: Small pool, lack of parking for guests. Not enough towels in the pool area. The behaviour of the guests on the pool area should be watched, it is a family area and I had to leave the area due to improper behaviour of a couple in the pool.

Plussat: good WIFI-connection, near to entertainment area Lapa breakfast was okay

Miinukset: furniture in room a bit old. We got only three towels for 2 persons. Had dirty towels and linen. One day our room was even not cleaned. Staff not very helpful - we were told to get clean towels and linen - but nothing happened (twice). Service offered at all was not 4-star-standard. We have been there during carnaval-week. I hope they offer better service during the rest of the year.

Plussat: The Location is OK, The bed comfort is OK for the price. And the breakfast is OK.

Miinukset: The room was dirt, the lift is broked, the service room never come when you need, the bathroom is so dirt with mosquitos everywhere, they don´t clean the room alright. So, there are best choices near from there to choose instead.

Plussat: The room and bathroom ware mouldy

Plussat: Ubicacion excelente, cerca de playas muy lindas sin alejarse más de 8 km aunque tomar en cuenta que no es un hotel para ir a la ciudad de Rio que está a 40 km y con mucha complicación de tránsito.

Miinukset: La piscina muy chica cuando el hotel tiene muchos clientes. La presión del agua en el lavatorio es muy mala.

Plussat: Ocean view is great, yet very noisy the 4 lane highway between the hotel and the beach! The exterior and interior design of the hotel are lovely! Comfy bed! All you need in the room. Don't expect a balcony!

Miinukset: WIFI connection was on and off, desperate. The breakfast was basic, the coffee not great. While the design also of the restaurant is very fancy and nice, the quality of the food seemed simple and cheap! Pool pretty small for many guests! The hotel seems to be busier with marketing and providing neat photos and videos than exactly providing the real service and quality!

Plussat: Beautiful room and wonderful facilities

Plussat: I like about this hotel it is comfortable good location nice staff I really enjoy their stay in that hotel I wish I had more time to stay there

Miinukset: Everything to me it was good

Plussat: The clean and comfortable bedroom The amazing seaview from the top The delicious Brazilian's Breakfast The relaxing swimming pool Amazing like always.

Miinukset: Number of guests at the swimming pool. Inevitable by the sunny weather.

Plussat: Staff are very friendly. Good location for conference.

Miinukset: Location not great for site seeing. Room is pretty basic, but it is clean.

Plussat: The bathroom was amazing. Localization is amazing. The bed was enormous and extremely comfortable. One of the best breakfast I had ever had in an hotel.

Miinukset: The rooftop pool is a bit weird due to the way it is designed when I thought it would be one of the main spot to be at the hotel. I don't suggest going as a couple during holidays for tranquility, kids and family everywhere which makes some spots very loud

Plussat: The attention

Miinukset: The fact that I cannot selfpark my car.

Plussat: convenient location for work

Miinukset: very expensive, the food was not great

Plussat: Nice roof top area with swimming pool. Very nice view of the beach both from room and roof top. Quit atmosphere, well equipped and comfortable room.

Miinukset: Television is oldfashioned CRT, channels are distorted and many of them not visible etc. Internet connection is not complimentary, but costs 50 BRL per day! Despite the price of internet, wireless internet coverage did not include my room. Wired internet did not work in my room after first connection. A really bad experience was that room cleaning stole 100 BRL from my bag on my first day... I should have used the safe, but did not expect such thing to happen at an expensive hotel. Altoghether, this hotel could do better in providing good service without ripping their customers off.

Plussat: Safe beaches and area for walking, rooftop pool with incredible view, bathroom

Plussat: Well situated on Barra beach,

Miinukset: Not at all a 5 star hotel in European norms Mainly for congress therefore always crowded . We have been robed in our room and the overall cleanness is under average

Plussat: Location was good, the hotel itself was also cool and the room hat all the staff you need but:

Miinukset: The room was also very tiny, with no window or the "hole" (window) faced to a wall. So it was always dark and I didn't even know what's the weather like^^ I don't know what the Architect thought how to design the room. It's ok when you're alone but as a couple it would be too small. In the end I think that's why it was low budget, so I can't complain too much. Reception was not super friendly, just ok + there are no showers outside the room if you want to have a shower after check out and before your flight... All in all I would stay again for the price I stayed. But if you're looking for more comfort you should book a more comfy room.

Plussat: The breakfast was diverse with some variations each day. The location of the hotel is nice, just a few blocks from Copacabana and a metro station, all distances are walkable. Our room was really small but clean and nice.

Miinukset: We would have loved some vegetables for breakfast. Our room was really small, just enough space for the bed and to open two luggages but thats it. Unfortunatly we didn´t have a proper window with daylight.

Plussat: Ihan hyvä perus hotelli hyvällä paikalla lähellä rantaa.

Miinukset: Hyvä huone, mutta lian vähän tilaa matkatavaroille. Ei ole paikkaa missä avais isomman matkalaukun. Ei seinä koukkuja eikä telineitä missä vois kuivattaa märät uima asusteet ja pyyhkeet.

Plussat: Clean. English speaking staff. Lots of room for two people. Big bathroom. Great breakfast. Comfortable rooms, sound proof.

Miinukset: We didn't have hot water in the shower for a couple of days. Only light warm.

Plussat: Location on Copacabana is outstanding.

Miinukset: Needs to be upgraded but still comfortable

Plussat: You can literally see everything from this hotel! Jesus, copacabana, sugarloaf! Beautiful views!!! Breakfast is lovely and plentiful. We went during carnival and it was busy but we had a lovely stay!!! Location is as good as you can get. We found the whole of the beach very safe. I had read reviews that a couple blocks down from the beach it gets rough but we didn't find this the case. People were friendly and carnival was incredible! Downside to the hotel was the lifts are SLOW, the pool is small (not really able to swim in it). The food on the copacabana is really pretty poor. We only found 1 good restaurant that served really good mexican. But all the little stands on the beach serve chips and not a lot else. Only a small part, but one a couple of the night, the top floor was rented out to a party who played Indian music all night in the middle of the carinval celebrations. We felt like was quite intrusive when eating on the bar at the top, and they didn't really seem to care about how loud they were. However in general I would give our stay a good 9/10. Food in the hotel is reasonable and the hotel is not dated and very nice!

Miinukset: The area doesn't really have any decent food places. the Indian celebrations on the top floor which were so loud we had to move from the pool on 2 occasions.

Plussat: Large room and bathroom, comfortable beds, phenomenal view of Copacabana Beach from both our room window and the hotel rooftop. A great location close to the beach and restaurants.

Miinukset: All great

Plussat: 24hr room service free breakfast across the street from the beach fixed price car service helpful front desk quiet location no fee for currency exchange

Miinukset: the pool was smaller than expected the wi-fi was spotty at times someone on the cleaning staff used my bathroom and forgot to flush

Plussat: Great Breakfast.....Very good location....Great shower

Miinukset: Rooms a little dated

Plussat: I thought the breakfast was excellent. The location was perfect being basically on Copacabana beach and situated towards one end, The staff were friendly and attentive, I liked that there was security standing at the front entrance so there was never any issues

Miinukset: I thought pool deck on the top floor could have been done better, It was very hot with little natural or man made shade and the tiles reflect a lot of heat. I did get severe sunburn from being up there. The bar/meals area adjacent could do with an upgrade as well. You have many more people having dinner or sunset drinks on this level if it was done well. The B Hotel in Brasilia has a fantastic roof top bar which could be replicated to some extent

Plussat: Great breakfast! The fact that they offer chairs and umbrellas at the beach was a must for me!

Miinukset: They never cleaned the floor in our room so there was sand on it all the time.

Plussat: The staff very unfriendly Toilet was not flashing properly They charge me half day for checking in few Hours early , then they were late two hour To let me get in in my new room Over crowded Elevator not big enough to Handel the crowd Too much waste of time

Miinukset: Location

Plussat: Breakfast was great. They had beach chairs always available. Very clean. Staff was great.

Plussat: Good location - a small hotel compared with others in Rio.

Miinukset: Very strict on departure times, unless you are willing to pay a supplement.

Plussat: Just a breakfast was good. Many different fruit

Miinukset: Hotel really poor. Rooms unbealivble small, like a toilet. Very noisy

Plussat: The manager was helpful, fair and considerate.

Miinukset: The hotel and your website did not advise me in advance of a policy against having guests in the room.

Plussat: Bed was comfortable, breakfast was pretty comprehensive. Nothing else worthy of comment.

Miinukset: Hotel is clean and I suppose nice, but for the price paid, it is considered overated and a rip off. Rooms are wood everywhere and coulurs used are a sad blend of same shades. so it feels like your sleeping in a wooden box, Bathroom was small and also no bathrobes incuded, which for a superior double is not the same as other copacabana hotels. Ok for one night passing through, but definetely not a family or long stay venue, Roof top bar is also bad as well. Worth a miss this one unless your stuck which I was.

Miinukset: i was robed on the beach at the hotel while sitting in a hotel chair

Plussat: the safety and well management of the reception

Miinukset: the way waiters asks you when in ur way to breakfast about ur room number??

Plussat: The room and the view over copacobana beach was amazing. Staff were very friendly and helpful

Miinukset:

Plussat: I enjoyed my stay very much and found that everything was comparable to what you would expect from an International Hotel

Miinukset: I only stayed for one night so there was no time for likes or dislikes. However I must say that the Breakfast was excellent.

Plussat: Very nice staff

Miinukset:

Plussat: lifts are excellent and fast. breakfast was always very good. ALL the staff (really all of them) were always very courteous and i felt all my belonging were safe. when i stay in other hotels i always take my passport and wallet out with me, i dont even trust the safes; not here. even when i moved rooms, the staff brought things i forgot to my new room. excellent wifi internet facility.

Miinukset: first room i stayed in on the 12th floor was too noisy from the machinery/swimming pool engine/airconditioner. got moved to the 10th floor which was better, but windows facing the beach had restricted stay which limited the views one could get. and the walls felt i tad thin. i could easily hear people in the corridor and coughing from the other room.

Miinukset: The location

Plussat: Good experience

Miinukset: Wi-Fi

Plussat: I like it the breakfast it was a good, and the location it was a great

Miinukset: There wasn’t wifi at all in the hotel

Plussat: the location was good, in downtown. I wake up late then I didn't have breakfast. I didn't get ring to hotel's reception

Miinukset: because my room was not clean when I arrived

Plussat: the location

Miinukset: i didn't like that, the hotel stuff didn't speak English, so we couldn't understand each other.

Plussat: The hotel is very close to airport and metro station, very close to downtown.

Plussat: Its downtown location: good for for business meetings within the downtown area in Rio de Janeiro. Although its facilities are not appropriate for business meetings .

Miinukset: Lack of free internet access in the rooms.

Plussat: The only positive thing of this hotel is the location

Miinukset: I didn't like the room, it is really bad. THey didn't even make the room...there isn't internet connection in the rooms (I was willing to pay for that service), the bathroom is awful. I never will come back to this hotel!!!!

Plussat: The only good thing about this hotel is location.

Plussat: Valitsin hotellin sen sijainnin perusteella.

Miinukset: Epäsiisteys: toisessa vuoteessa likaiset lakanat, kph:n lavuaarissa paksu likakerros.

Plussat: The hotel is very budget. very basic. very much in need of maintenance. Breakfast - best to get in early while it is still fresh.

Miinukset:

Plussat:

Miinukset: No safety box in room. Safety boxes in reception open only in office hours and very small box ( not suitable for laptop. Area at night time is not good, so you need to take and get by taxi if you want to move in city at night after 22 hours. Air conditioning unit very old and noise. All equipmenet in hotel very old, like 40 years old. The price is too high for this hotel standard quality

Plussat: Helpful and friendly staff.Breakfast was good

Miinukset:

Plussat: Nothing

Miinukset: Everything, the service was bad and so was the hotel. They would not turn on the lights for our (or any) floor, it will only turn on through sensors. We booked our Carnival tickets via the hotel, they told us that they can get them. We paid, on the day of the show they have no clue where it was. Turns out that they never got it. We had to scout for the tickets ourselves.

Plussat: Good location for Sambadrom

Miinukset: WiFi access,foreign language knowledges.