Rio de Janeiro hotellia

Plussat: Great location amazing staff

Miinukset: need more people at the front desk or have self checkout

Plussat: Service is good with breakfast well stocked

Miinukset: Rooms were old as were facilities in the actual room. King bed is just 2 beds pushed together

Plussat: All good! The

Plussat: The location right on Copacabana beach. The balcony. The room was comfortable although a bit dated.

Miinukset: The service really was terrible and totally ruined our stay here. We were charged twice in advance and got no response from emailing the hotel to rectify it - I had to contact booking.com to get our money back in the end. We asked for help to organise carnival tickets and again got no response so organised them ourselves in the end. Unfortunately we had a family bereavement just before our stay began and so asked if they could, under the circumstances, cancel/refund our (non-refundable) booking. No manager was able to do this. When we checked in for the one night before our flight home, the staff made jokes about sleeping together and ‘getting lucky’ during carnival - inappropriate anytime but especially given we had told them of the aforementioned circumstances. When I didn’t laugh they repeated the joke for me... maybe we were just unlucky but I certainly wouldn’t stay here again.

Plussat: location, breakfast

Miinukset: room was not ready on check-in, towels, toiletries missing

Plussat: The location and staff is great and very friendly. Right across from copacabana beach.

Miinukset: This is not a four star hotel based on my room. I was given a standard room with many sliding doors to the mini balcony that couldn't be completely closed. The bed and linens were very cheap. The furniture was outdated. The towels were almost yellow.

Plussat: To start with the location. The hotel rooms on the front had e a nice ocean/beach view. Do not be surprised to get robbed in front of the hotel by beggars and people sleeping on the pavement like in San Francisco and other big cities. You have a six lane high way in front of the hotel which you have e to cross to go to the beach. On the beach watch out again for thieves.In the streets behind the hotel you find some restaurants and grocery stores. A Metro is not far away. But always look around do not wear jewellery or watches and keep an eye on your belongings all the time. The swimming pool on the rooftop offers a nice alternative for the beach. Although v very small around 20 people c an use the beds and then the place is full. The sauna and steamroom which existed in the past closed down. A modest gym is located on the lower level. Breakfast: If you like people jumping on a very modest buffet go there. With 500 people selfservice, you will not be able to have a c onversagtion because of the noise. With a dated bossanova tune coming form the speakers including Christmas music (3 months ago) you may think if the owners of this hotel give a damm about their guests.

Miinukset: Above. I will new er return unless the hotel will be upgraded cleaned and refrain from hosting large groups of low paying guests. Repairs of the sliding doors of the rooms hang something on the walls have a carpet and buy new towels. Those used were see completely transparent.

Plussat: Location, very nice hotel

Plussat: Sijainti ja näköala loistava. Palvelu hotellissa avulias ja ystävällinen. Suosittelen kovasti.

Plussat: Not enough reception staff for size of hotel so long lines at times but staff were very friendly, helpful and never made you feel rushed when you got access. Location is perfect overlooking beach and close to metro to go north to the centre. Breakfast selection is great, lots of variety.

Miinukset: Was there for Carnival so think prices were inflated but otherwise would be good value for money. Was also rainy season so sky bar closed due to rain and lobby bar is too small/busy. Big hotel so breakfast was always busy.

Plussat: The location was great!

Miinukset: Room was obviously dated. Sliding door did not offer much sound proofing could hear outside noise.

Plussat: Location

Plussat: The property was beautiful. The beach, pool area was breathtaking and the food at the restaurants was great.

Miinukset: Checking in was a bit of a hassle. The staff was unaware that the hotel took Apple Pay.

Plussat: The location was great. But not up to usual Sheraton standard. Was very tired looking in rooms. The slowest booking in process I have ever had. Surely more staff are needed on the desks

Plussat: Loved everything about it

Plussat: Direct access to the beach and not to have to deal with the mass of people who goes to other more open beaches.

Miinukset: Noise from the dicoteque nearby the Hotel. To many children playing in the pool for the adults,while the pool for children was empty.

Miinukset: The food and the service

Plussat: Hello , we have been coming for 20 years et we are always happy. Besides they renovated it last year . The staff is very niceBest ,phil , marina ,Carla .

Miinukset: Nothing.

Plussat: Convenient if you wanted to go shopping

Miinukset: Too far from Airport

Plussat: This actually exceeded expectations. It was a very comfortable couple of nights that we stayed

Miinukset: No issues at all

Plussat: 24hr reception

Miinukset: Bed infested with bed bugs - we were bitten all over the back. Table and chair in the room dirty and sticky. Staff did not understand that there is a problem with infested beds, because they did not understand english.

Plussat: Kitchen staff was super friendly. Pretty good breakfast with good amount of options. Love the location, next to a huge shopping mall.

Miinukset: Super tiny room. The lay-out of the bathroom and shower (they were separated and limited shower privacy). Customer service needs improvement.

Plussat: Very close to the shoping ceter with vert nice food plaza

Miinukset: Top service friendly and very helpful staf we love it

Plussat: Metro connectivity, shopping mall & food court. Booked on the way to the airport and no issues during checkin.

Miinukset: There was a lot of noise from outside the building, we were on the top floor but could still hear the traffic. Standard daily breakfast. Pillows not at all comfortable.

Plussat: The location

Miinukset: The breakfast is so bad!!

Plussat: Aamiainen Ok. Hyvä sijainti metron lähellä. Ystävällinen henkilökunta

Miinukset: Uima-allasalue olisi voinut olla isompi. Vähän kuluneisuutta huoneessa. Jääkaapin pakastelokero umpijäässä

Plussat: I really love the location, and the service. Everyone was really helpful and friendly. The room was great!! really nice.

Miinukset: I could hear chairs moving on both sides of my room on my floor level as well as above and below me starting at 6:30 AM!! the noise didn't stop with that! the telephones in the hallway rang at 7AM and I could hear the staff using their walkie-talkies around that time. No respect for people who wish to sleep in!!

Miinukset: Rude staff, very old towels

Miinukset: Not very clean. Very small

Plussat: The location worked well for us. We felt safe a few blocks off the main beach

Miinukset: The Hotel Reception overcharged my credit card by a substantial amount. When I asked and showed them the price on my "Kayak Trips" on my phone they still claimed I was being charged the correct rate. When I accessed my account at their business center, they finally conceded, cancelled the wrong amount, and charged correctly. It was an hour wasted with a man treating me as if I were stupid. The female clerk was helpful. The problem was corrected. Everything else was very good, but the initial dealing with the front desk staff was extremely poor.

Plussat: Hotel includes breakfast Has a roof top pool Close to Cococapana beach, shops and Metro Station

Miinukset: Terrible service, no complementary wifi, no way to make calls from the hotel, the staff aren't interested in solving problems

Plussat: location, facilities and breakfast

Miinukset: none

Plussat: Good location

Miinukset: Poor breakfast, was like a second rate school cafeteria

Plussat: Amazing location and the extras like the beach service is great!

Miinukset: Drinks are very expensive !

Plussat: Breakfast is great. I love the exotic fruits. I love the Carnaval event hosted by the hotel, I love the car service to the airport, umbrella and beach lounge at the beach, ocean view breakfast area

Miinukset: Couldn’t check out late.

Plussat: I liked the location , views are espectacular

Miinukset: I didn’t like that the hotel does not have a pool for small children . I have a 6 and 3 year old pool was too deep for them .

Plussat: Great views and excellent location

Miinukset: The hotel is old and the rooms are not up to the latest Hilton standards.

Plussat: Great location; spectacular view over Copacabana and Leme from the roof top; very rich breakfast

Miinukset: The hotel is old and tired and certainly not up to Hilton's standards and to the price requested. The concierge is more of a tourist desk selling cheap (not in the price though) tours than providing services. Given the number and the type of US tourists you feel to be in Niagara Falls more than Copacabana!

Plussat: Cleanness

Plussat: Beautiful.

Miinukset: There is no bar or restaurant in the main building. Needs more.

Plussat: Best on Copacabana beach ! Excellent attentive staff. Amazing apartment on the avenue.

Plussat: Awesome location across from the beach. The rooms and facilities are excellent. The staff are very helpful ..

Miinukset: The pool area is in shade most of the day. However the water is slightly heated. We ate at Wee which was disappointing. The food and service were just OK. I ordered Pad Thai. Having just returned from Thailand - this was a poor substitute.

Plussat: The decor in our suit was tasteful. The beds were very comfortable. All staff were very obliging. The breakfast selection was excellent as was the service. We enjoyed our meal in the restaurant during our first night. We have no complaints, only gratitude.

Miinukset: No, unless you can control the weather, it rained throughout our visit.

Plussat: Clean treatment decorations politely staff

Miinukset: Couldn't find one thing I don't like, sorry

Plussat: The room upgrade

Miinukset: The beat beat beat of the music around the pool, samba would be more appropriate

Plussat: Best service ever ! So helpfull !! Thanks to Guest Relations Manager Brigitte and her Team with Vivien and Maycom !!

Miinukset: Everything perfect !

Plussat: Great Service! Great restaurant MEE! Cesar with guest relations made us feel so welcome. Would definitly recommend this hotel. I look forwardto staying at other Belmond properties in the future.

Plussat: Starts with the amazing staff after that they do not leave early anything out. They even had guards at the beach to watch over you.

Miinukset: Nothing!

Plussat: I am very disappointed by the Hilton hotel policy of early check in. I am member still I had to buy one night before I check in on Tuesday, the January 14th 2020. I never expected and experience such miss management, very disappointed.

Miinukset: Nothing

Plussat: This was quite likely the best hotel experience of my life. A superb hotel in every way.

Miinukset: No, this is a superb hotel.

Plussat: Service

Plussat: Room +friendly staff

Miinukset: A little far from airport but it makes up for in friendly staff

Plussat: Staff were brilliant and hotel new and modern

Miinukset: A bit away from main beaches.

Plussat: clean room, staff and pool

Miinukset: none

Plussat: Incredibly clean, new and modern decoration! Amazing staff and very good breakfast!

Miinukset: My only problem was dinner at the hotel was absolutely dreadful, despite the excellent breakfast. You better off eating at the shopping mall which is walking distance from the hotel, literally just crossing the road.

Plussat: Very friendly from the doorman to the room attendant

Plussat: I enjoyed the bartenders. They were very nice and helpful. My husband and I loved Calton.

Miinukset: The only thing I didn't like is the check in time on one website stated something completely different then the real check in time. Granted that might not be the hotel fault but I think accommodations should've been made a little better.

Plussat: The staff was extraordinarily helpful and friendly throughout our stay -almost to a person. Management and the front desk were efficient and helpful. Definitely a 5 - star experience! I would definitely recommend this hotel

Miinukset: Location , its far from the beach although they do have a shuttle to the beach and the beach is fun

Plussat: All around 5-star experience.

Miinukset: No

Plussat: Hotel nicely decorated. Rooms comfortable and nicely decorated as well. Up to 5 stars hotel standards in terms of size and amenities.

Miinukset: Dear Hilton staff, you need to be realistic and not to try to cut costs on simple things that are available usually in all hotels not only 5 stars. Free bottle of waters are not available in the room. What a joke! How much does it cost for Hilton and you keep your customers happy. Also, no mantle of bath available in the room; No sleepers and kettle to make up free tea. Nespresso machine is available but you have to pay for coffee. Dear Management at Hilton, be aware all top end 5 stars hotels (and you're supposed to be part of it) provide free nespresso coffee in the rooms refilled once a day. Towels need to be urgently changed: in nrmal circumstances when they star being torn, they need to be replaced and not offered to customers. Toothbrush not available. For 2 people in the room, we had one shampoo/conditioner/ shower gel. Location is far from everything, need a car therefore we booked a private driver for the day. Beach is around 6kms far but free shuttle available. The hotel is right next to a shopping mall and the area overall is not bad. Would not advise though to walk at night as everywhere in Brazil. Hilton still needs improvements. Had similar comments few years back in Paris. Here you go for basic stuff missing in the rooms. what a shame! You're not selling much the brand.

Plussat: Fairly close to the Rock in Rio festival site, about a 15min walk. Staff provided for early check-in because their pool facilities were under renovation.

Miinukset: The price was extremely high on the day I stayed here because of the Rock in Rio festival, but that was to be expected.

Plussat: Location

Miinukset: Late check out times

Plussat: * Good sized bedroom * Amazing reception staff * Nice views (lagoon side) * Comfortable bed * Good amenities * Excellent in-hotel restaurant

Miinukset: * Bad acoustic isolation * Expensive considering standard Mercury differential * Misconducted security personnel with unnecessary rude attitudes * Isolated place with lack of restaurants/bars around * Unfriendly carpool reception (probably due cab friends) * The bathroom was not well clean

Plussat: excellent service and staff

Miinukset: all was great - no complaints

Plussat: Everything about this hotel is perfect. Thanks to Mr Cristiano and helida for the amazing customer service. You guys made my stay memorable. I'll definitely recommend this hotel and I'll stay again .

Miinukset: None

Plussat: Everything in it was 5 stars, Very good location, best breakfast on copacobana, clean and very good hotel

Miinukset: Nothing

Plussat: Rannassa hotellin omat tuolit ja varjot ja juomavettäkin.

Miinukset: Henkilöstöllä tyypillinen menneen maailman asenne. Sääntöjä, joissa ei asiakkaan osaa ollut ajateltu.

Plussat: Staff was truly amazing. The staff is the reason I rated this hotel so high. Staff was helpful with recommendations on where to eat, servicing the rooms, opening doors, and running out with umbrellas when it was raining. Overall any interaction with any member of the hotel was a positive one. The location is good too, literally just had to cross a street to the beach. Advised umbrellas set up on beach part of service without additional charge, but did not use due to rain. The only reason I stated I would not go back to hotel was because I do not expect to visit Rio again.

Miinukset: Sauna did not appear to be kept up, appeared unsanitary. This was the only area in the hotel that did not seem to get much attention.

Plussat: The location is very good, it has an amazing view from the rooftop

Miinukset: You can not enter any friend or family to your room. The staff from the lobby is quite rude and apathetic, they don’t make you feel very comfortable

Plussat: The hotel was so clean and the staff was friendly and helpful. Our room was a generous size even after adding an additional bed. They didn’t just drop off a cot, they brought an additional twin size bed and set it up. The rooftop pool offered beautiful views day and night. It was a comfortable spot to relax and get a lunch or cocktail. We didn’t spend much time on the beach, but it was a short walk from the hotel and chairs and umbrellas were offered. We hope to stay here again.

Plussat: Hassle free check in, friendly staff, nice and clean place,delish breakfast with sparkling wine served was a bonus, hotel let us do a late check out (6pm) for half price of daily rate which was really handy for us,

Plussat: The facility is located well - next to the beach and what feels as a safe neighborhood. The breakfast is excellent.

Miinukset: The hotel is very expensive.

Plussat: I highly recommend! unique, great service, unbelievably good cuisine. hotel service the best i have encountered :)

Plussat: Great location, overlooking Copacabana Beach. Good rooms - clean, comfortable, and with good amenities. Friendly and helpful reception staff. Good breakfast. Good rooftop pool, sundeck and bar.

Miinukset: Nespresso machine in room, but had to pay for capsules. I don't mind paying for extra capsules, but the first two or so should be included in the price of the room!

Plussat: Bed was quite nice :) This was my first trip there from Japan with more than a day flight, but bed could release my tiredness anyway. All the staff were also kindhearted and very welcomed us. It was really nice. Obligado.

Plussat: Hotel staff went out of their way for me. They gave me a free upgrade to a beachfront room and allowed me a late checkout to accommodate my evening flight back to the US. Wifi excellent. Buffet breakfast was outstanding.

Miinukset: They need more vegetarian offerings on their menu.

Plussat: Excelente location, very good breakfast

Miinukset: Room was small

Plussat: Affordable price.

Miinukset: Breakfast was okay, not a lot of options. Very crowded on the weekend. My air conditioner was leaking and my fridge wasn't working.

Plussat: Close to everything, good breakfast

Miinukset: The bed falling a part

Miinukset: The hotel is filthy, firstly. We checked very late due to our flight being late only to be given a room that had beds which weren't made and it was in a revolting condition! The second room we couldn't get access to and we were given a third option, which wasn't in the best condition either the sheets had stains indicating clearly they weren't washed properly. Cleanliness is really a huge problem, the breakfast tables are NEVER clean, cups are dirty, plates are broken but displayed as they are! The staff were friendly and able to some extent communicate in English. At check in Marcus explained the breakfast is included in the room rate and the only thing we'd have to account for was dinner, should we decide to go down and eat there in the evening. A pre auth was deducted prior to my arrival and payment paid at the reception, the pre auth was apparently reversed and 5days later I have not yet recieved it. At check out I was advised that I needed to pay a bill for a mini, which are the items placed in the fridge every morning when the room is cleaned, these included sparking and still water, a can of cool drink, a beer, chocolate and small tin of crisps. Firstly, there were no documents in the dirty room we checked into stipulating that the items in the fridge come at a extra cost. Marcus too did not at reception state this as he only told us of dinner that would come at an extra, only dinner. Upon questioning about this bill, and stating to the gentleman at the desk that there is nothing in my booking, nor was there any communication about this as I hadn't signed any declaration of such, he arrogantly told me that this was COMMON and I should now, as everyone knows. I am not every one, I am a visitor, a tourist, a foreigner who in every visit to hotels has never experienced such.

Plussat: I like people and breakfast

Miinukset: I don’t like the situation that they don’t clean everyday the room and they don’t know how to clean and the rooms look old and not fresh cleaned and towels too

Plussat: Rooms were clean

Miinukset: The stuff was rude Lack of elevators Breakfast dinning room was very small

Plussat: once you are inside the hotel, everything is fantastic, nice room, nice breakfast, nothing of concern about the hotel itself, maybe some minor details but nothing serious.

Miinukset: the surroundings of the hotel seem dangerous, I did not venture to walk out of the hotel, I took taxi to move anywhere. I missed glasses to drink some beverage in the room. the towels although clean, had a funny smell. it was very crowded during breakfast, it would be nice that the tables had a sign i dicated if they were occupied or not.

Plussat: Great breakfast buffet, accommodated a very early checkin after a long flight. Friendly staff and safe location.

Plussat: Breakfast, staff, and pool area

Miinukset: Non-complimentary wifi

Plussat: Really great location, directly across from the beach.

Miinukset: The rooms although very clean were very small. The staff however were all extremely Accomodating. They provided us with a late checkout (4pm) free of charge.

Plussat: Great location

Miinukset: Nothing all good

Plussat: Beautiful hotel! Amazingviews, kind staff and great service!

Plussat: The room was really big and clean. Big bed and enough space for the lugagge. The hotel staff was really helpful with a problem with had. Jailton from the rooftop bar was really friendly and his caipirinhas were amazing! The view to Copacabana from the rooftop is really great. Breakfast was very tasty and it has both plenty of salty and sweet options.

Miinukset: The pool is a little bit small and not deep. There 2 lifts are not enough when the hotel is full

Plussat: Everything

Miinukset: Very good all round

Plussat: really liked the hotel location. close to beach and restaurants. Roof top bar and pool is a place to hang out. Rafael at front desk was my rock for everyday of my stay. Always smiling and always ready to help me out.

Miinukset: It seems that the lobby bar people are more interested in cleaning, organizing and other duties than actually servicing the customers sitting down. I tried several times to have a caiparinia while waiting on friends and just gave up. I could look at them and they just refused to come to me. Very strange. If you are an international hotel with international guests then everyone needs to accept that some don't speak Portugese.

Plussat: Very nice and clean rooms ( el.safe,water,good shampoo, even condoms

Miinukset: Breakfast coffee could be better.

Plussat: Location is perfect, in front of the beach and near to several great restaurants and shops!

Miinukset: Furniture and decoration are outdated!

Plussat: Everything was great! The hotel is very comfortable, the people very kind, food delicious! I had an amazing time over there!

Plussat: The bathroom was amazing. Localization is amazing. The bed was enormous and extremely comfortable. One of the best breakfast I had ever had in an hotel.

Miinukset: The rooftop pool is a bit weird due to the way it is designed when I thought it would be one of the main spot to be at the hotel. I don't suggest going as a couple during holidays for tranquility, kids and family everywhere which makes some spots very loud

Plussat: Amazing and comfortable.

Miinukset: At the breakfast they should have more vegan options.