Extended Stay America - Birmingham - Inverness

Your staff was very friendly and as helpful as they could be.

The room I had smelled terribly of cigarette smoke for 3 days till I finally checked out because I was getting ill. The kitchen cabinets were too dirty to put anything in them and the pots that were delivered to my toom were stained and the handles were loose to the point I was afraid to cook withem for fear of being burnt. I asked for a clean wash rags and it took several hours because there were none clean. My bed blanket had a cigarette burn hole and my cover had so many pulls in it looked like a street cover. The area where breakfast was served was filthy. I was told there were a pool and Sauna of which there was neither. I called 5 days before my trip to verify there was a pool and was told there was. Terrible stay all around.

Good location in nice area. Outside looked nice.

The listed ratings did not represent our experience. The hotel had very nice sized rooms but they were dated. side entryways were dirty. Breakfast consisted of granola bars and coffee.