Birmingham hotellia

Plussat: All the amenities were excellent. The staff was very pleasant and efficient.

Miinukset: The directions were a bit confusing because of u turns, etc. had to call the desk for assistance on the directions.

Plussat: Breakfast dinner and location to resturants and shopping.

Miinukset: No

Plussat: Location and price

Miinukset: No no the hotel. The lobby is less than impressive but the room was great.

Plussat: The gentleman

Miinukset: The gentleman was kind enough to upgrade me when the room I rented was going to be on a floor they would be recarpeting the next morning. I told him I needed full rest and he did it without me even asking. And bed was so comfortable

Plussat: It was clean and spotless

Miinukset: No complaints

Plussat: No surprises. Perfect for a college football weekend.

Miinukset: Breakfast and happy hour food could be a little better quality. Lobby and food service areas could be larger. Very crowded on the weekends.

Plussat: Bed was wonderful

Plussat: Convenient

Plussat: Great Dog Friendly Hotel! Breakfast and evening snacks were great! The room was nicely decorated and clean. The wifi worked great. Super friendly staff. The hotel was easy to find and good access right off the interstate. I'll be back!!

Miinukset: Stop charging extra fees for dogs. It is not necessary. If someone leaves their room a mess from a dog, then charge them for it. I appreciate being able to travel with my dog and I look after my room. I don't feel there should be additional charges for her to stay there.

Plussat: Great ome night stay!

Plussat: Always clean and wonderful service. Second time here, upgraded to bigger room because of kids and LOVED it. Includes dinner, drinks, and breakfast — unheard of!!

Miinukset: Nothing!

Plussat: The evening food and beverage, the great staff and indoor pool.

Miinukset: When we first went into the room there was a used wash rag on the sink.

Plussat: Property was excellent.

Miinukset: Everything was superb

Plussat: This hotel is luxurious, has amazing restaurants and event space, a beautiful and spacious deck, and gorgeous courtyard and pretty outdoor pool area. The staff were extremely friendly, accommodating, welcoming to our family (we have 4 kids).

Miinukset: The poolside menu was rather basic (but the fish tacos were delicious). Also, we didn't appreciate paying a room service charge for poolside food. Also,thanks he pool closed at 8pm (not sure why - its well-lit in that area.

Plussat: We have stayed there multiple times from out of town. The location and facilities are nice.

Miinukset: The staff is usually excellent. On our last visit the night desk clerk could not accommodate a simple request. It really frustrated us by the inconvenience. Probably will choose another hotel in the future.

Plussat: Breakfast was excellent. We enjoyed two mornings of breakfast and I found it to be wonderful - the choices, the presentation, service... All great!

Plussat: Very friendly staff and very convenient location.

Miinukset: Room air conditioner was subpar. Ran all night and never really got as cool as I needed to sleep well.

Plussat: all the artwork - it was more than a stay, it was an experience

Miinukset: Being given a handicapped room. Otherwise wonderful

Plussat: Beautiful hotel, well located, fabulous food.

Miinukset: Nothing

Plussat: The location is amazing. Very nice area with shops and restaurants within walking distance.

Miinukset: Don't feel like the restaurant hostesses are what you would expect at an establishment such as this one. Drink prices are very high.

Plussat: Everything. Room, staff, grounds. All great

Miinukset: Looked like the valet took the car to get dinner. Radio station was changed and there was a to go bag left in the back seat.

Plussat: Fun decor!

Miinukset: No guide channel on the television... the room temperature was too warm... even after reducing the thermostat down to 64 degrees.

Miinukset: Unfortunately we could not stay our last night because of a flight change but paid for the room anyway. No refunds?

Plussat: It was great, very nice room, middle of everything, staff was all very friendly. Wish it would have bottle water in room (atleast 2) for initial stay. Other than that great time and we will stay again next year for New Year’s Eve!

Plussat: Everything.

Miinukset: None

Plussat: The hotel is new and has free coffee and breakfast.

Miinukset: I booked the trip to visit friends and wanted a nice hotel for relaxation, however, it tended to be noisy at night. After the stay, I found scratches on rental car. The employees were helpful but not very pleasant, however valet attendants were nice.

Plussat: It’s a really nice facility! The room was incredible and my girls loved it.

Miinukset: Wish the access into it was a little bigger and more accessible when busy but understandable with it being downtown.

Plussat: Friends staff Clean Location Meals

Plussat: Perfect location, gigantic, clean room, and good breakfast.

Miinukset: No

Plussat: Great location. Good breakfast.

Miinukset: Lots of smokers throughout the hotel and made the courtyard nasty. Hidden fee to self-park in their secure parking lot ($10 every time you enter the gate).

Plussat: Excellent service. Comfortable room.

Miinukset: Located across the road from a bar with loud music late into the night. Harley Davidson motorcycles revving up, garbage bonds being picked up, all made for a disturbed sleep.

Plussat: They serve free food, wine, and beer on week days which is outstanding. They also provide a free car service to take you to the airport or run an errand.

Miinukset: No. The staff was excellent.

Plussat: Rooms great and beds very comfortable - except sofa bed not comfortable.

Miinukset: Standard of Breakfast disappointing

Plussat: Very modern, upscale and clean.

Miinukset: Room was not ready when we arrived to check in.

Plussat: This hotel is always very clean. Staff super friendly

Plussat: Clean safe and nice emplyees

Plussat: Everyone was friendly

Miinukset: Cleanliness of room / phone had syrup all over the receiver. Probably not something that is checked by cleaning. Room 216

Plussat: food was good and the location

Miinukset: cooling unit made bad noise,, toilet would not stop running and table by the bed was nasty the wall behind the table had dust real bad on the outlets.

Plussat: Location

Miinukset: The room was outdated.Something was bitting me all night in the bed/room. Just not what wI expected. I was definitely disappointed!!I don't think I will stay there again. Over priced!!

Plussat: The friendly desk staff, both at check-in and checkout. The ladies explained all the amenities and carried on personal conversation.

Miinukset: Update lights and plugs

Plussat: The staff is very friendly. The hotel allows late checkout upon request. The rooms are clean spacious and well appointed for the cost. The room was quiet.

Miinukset: We saw a roach in the room.

Plussat: Everything was good until we asked to have our room cleaned and was told due to some kind of discount, we could not have our room cleaned. Luckily we were only staying overnight and I we had garbage bags and know how to make a bed...

Plussat: The mirror over the desk is smart. A mirror (rather than art) makes the desk double as a make-up area.

Miinukset: The skinny full length mirrors on folding closet doors is awkward and not as good as a full length mirror mounted on the wall.

Plussat: Beds comfortable, staff friendly, breakfast the norm

Miinukset: Door lock was damaged; Sheets not fresh and clingy; coffee condiment dish dirty & empty.

Miinukset: We didn’t try the dinner but it was very crowded. Kids were running around. People were playing cards. Not very relaxing.

Plussat: The location and the valet park attendants. Being right in the heart of the city.

Miinukset: I just hated that my wife and I didn't get a chance to experience the rooftop because of the rain.

Plussat: The staff went above and beyond to make sure we were comfortable. I would gladly stay here again.

Plussat: The doorman was the man, the bed was crazy comfortable w/ great sheets and room service was tasty.

Miinukset: I felt like bc we booked on kayak for $150 instead of the standard $180 they put us in a shitty room w/ a window blocked by a huge AC -- Not trying to sound fussy but it was a Monday night we booked the room 2 hours before arriving at 7pm, the hotel definitely was not filled, so why give us the corner handicapped room on the 3rd floor without any light coming through it ya know? It was just sort of annoying.

Plussat: Breakfast had a good variety of choice but was a little on the expensive side. The cafe behind the reception area is lovely with a friendly service. Location of the hotel was central and easy to walk around Town.

Miinukset: Lift was slow and always breaking down. Room was not cleaned every day. Although Hotel lobby fresh and modern, rooms are slightly tired and need of a refresh.

Plussat: Style was great. Reliable, fast WiFi. Generous breakfast allowance for Hilton Reward Members. Affordable parking across the street.

Miinukset: No fridge or bathtub in the room.

Plussat: Very nice facilities and restaurant. The staff was very nice and helpful.

Miinukset: Nothing

Plussat: Staff was amazing!

Miinukset: No fridge in the room

Plussat: Very clean and loved the character of the building!

Miinukset: Elevator malfunctioned many times. And upon checking out, my credit card was charged four times for random things, one of them being a bathroom items they think I took. Also, the bar was unstaffed when we wanted to order food and drinks.

Plussat: Front desk staff were great! very helpful and friendly, rooms are clean and nicely decorated, hotel breakfast was good quality and well priced (they serve delicious shrimp and grits)

Miinukset: It was really hard to find food place near hotel during weekend (only option for food was the hotel itself), neighborhood is a bit tricky and don’t recommend walking around late at night

Plussat: Convenient location

Miinukset: Property was nice, being charged twice for room service was not.

Plussat: Food in the restaurant delicious! Room was spacious and nicely decorated

Plussat: Beautiful hotel with friendly staff.

Miinukset: Parking was $25 and that was not listed when making the reservation. The other option was a city lot across the street that felt unsafe.

Plussat: The location is great.

Miinukset: Hair was found on the robe and flakes of something was found on the sheets. The seam of the comforter was torn and the hotel did not honor the price on booking.com.

Plussat: location

Miinukset: n/a

Plussat: Location

Plussat: The location

Miinukset: I had to call housekeeping 3 times before my room was cleaned.

Plussat: The staff and cleanliness.

Miinukset: You have to pay for parking

Plussat: From the registering to dinner in Todd English Pub, to ordering late night snack, EVERYTHING was wonderful!

Miinukset: I have no complaints!

Plussat: Location was ok!

Miinukset: No soap in the room. Coffee maker in the room was not right for the ground pack of coffee they gave us! This is clearly not 4 star level...

Plussat: Everything I needed was in walking distance. Very friendly staff and clean facility!! Nice bar also

Miinukset: Nothing

Plussat: Location was great

Miinukset: The price for the rooms were to high

Plussat: The front desk staff was pleasant but other than that the Westin was awful.

Miinukset: My hotel room was dirty. My bed sheet had dried blood on it and the bathroom floor and tub had hair in it. The location of the Westin is also awful because of all the construction down town. I would definitely not recommend the Westin to anyone!

Plussat: Location was great, walkway to BJCC.

Miinukset: No free, wifi, parking

Plussat: liked the fit out and look of the development F&B outlets were very trendy great place for work away from home, business meeting and a place to be seen in

Miinukset: it's downtown and neighbourhood can be really quiet afte work hours needs a bit of exploring & familiarising but really a great stay for singles & couples & businesses traveller

Plussat: Everything was clean, and well kept

Miinukset: Check in was a hassle

Plussat: Everything from the time I check in the concierge representative who name was Edwin or Edmond was a young man who helped me feel very comfortable. Now the restaurant bartender, I believe her name was Ashley was by far the best. She took time to show me and my mom the food options. If you want an upscale hotel in Birmingham, AL, please don’t hesitate to give them a try! This place is fabulous and safe!

Miinukset: The staff was the best! Ashley, Barbie, and Edwin/Edmond concierge young man. We traveled a distance to get there and they welcomed us! Even the valet parking staff of young men were professional. Excellent place to stay.

Plussat: The entire staff, including the rooftop bar, were so friendly, every single person!!!!

Miinukset: The room ran out of Kleenex and wasn’t restocked.

Plussat: Food was good

Miinukset: Pet fee of $175 seemed outrageous. The fee is not easily found on the hotel website. We are Marriott reward members; doesn’t this help us qualify for perks?

Plussat: The location is good. The view is nice. That does not compensate for the most basic hygiene related items!!

Miinukset: It was a very small room. There is no vent in the restroom and no trash can with lid!! The door of the restroom is not a full door. So be ready to smell whatever is going on in the restroom on the bed !! Yes! Awful! Can you believe this? And you are paying over $200 for one night. Dont waste your money.

Plussat: Convenient location, liked the style

Miinukset: Need a better Restraunt

Plussat: I got to watch the college football championship. LSU won.

Miinukset: No friendly staff when checking in.

Plussat: Room very nice liked real dishes/cups/silverware.

Miinukset: Breakfast—too packaged for our tastes.

Plussat: The rooms are comfortable and laid out nicely.

Miinukset: The restaurant service and food was poor.

Plussat: Great breakfast...(real plates and cups and glasses and flatware), great staff..great location

Plussat: Check in was great

Miinukset: House keeping are thieves, had some items missing out of my luggage totaled over $200 that I packed. There’s no point trying to recover the items because I’m sure she’ll deny it. Also Tipped her $20 to clean our room (before I knew she stole) and she only put the dishes in the dishwasher but never started it so we only had dishes 2/4 days we stayed. This is the worst hotel we’ve been to. Bed sheets are dingy and thin, chipped plates, you can here everyone above and beside you and etc but it was the only hotel with 1bedroom plus that was accessible in the area. We’ll stick to the Westin & Hyatt’s

Plussat: The best part is that Alabama has a law where the hotel can sell beer at anytime in the day. Therefore you can always go down to the hotel lobby and buy beer.

Miinukset: With respect to the hotel, nothing. You are safe inside the hotel.

Plussat: Good location, and good room size. If i were to ever come back to this city ,i would come here again. Family friendly and pet friendly.

Miinukset: Parking

Plussat: Pretty property

Plussat: Everything.

Miinukset: No.

Plussat: The hotel is exquisite. Friendly staff, beautiful rooms.

Plussat: Excellent customer service. Nicely equipped fitness center. Peaceful and quite. Very spacious room.

Plussat: It was quiet with great views. Overall beautiful hotel.

Miinukset: It is a little out of the way from most places, but no more than a 15 minute drive from shops and restaurant areas. This makes for a quiet stay.

Plussat: all very upscale. beautiful campus.

Plussat: Beautiful hotel

Miinukset: Hotel had said they are able to serve good that meets the needs of food allergies but (hotel employee)refused to assist/ serve upon arrival. We expect this from a two star hotel but not a four star.

Plussat: The Location is amazing. The check in staff was great.

Miinukset: The shower had a lot of ants in it and 1 baby roach.

Plussat: the whole atmosphere was wonderful. The staff are nice and the hotel is beautiful. You could literally make a trip out of just doing things in and around the hotel.

Miinukset: The food and spa prices were really high.

Plussat: I wish it had been more than a overnight stay. The hotel was Awesome, Like entering into a castle Beautiful

Miinukset: Not a thing

Plussat: Phenomenal customer service and a stunning property.

Plussat: The property is absolutely gorgeous. The property is very “Renaisaance” style.. castle like.

Miinukset: The hallways were not clean on the fourth floor. When we checked in the hallways had pieces of trash (candy wrapper, small pieces of paper.. ) the trashes was still there the next day. For the price of a stay at this hotel, this kind of thing should not occur. Do they ever vacuum the hallways?? Our sink in the room drained so so slow! Toilet made a noise all night. You would think with the kind of money people spend to stay here that things would be impeccable. Beware— I booked through a third party and I’m pretty sure they place all of their “third party” bookings in the area to the left of the main entrance of the hotel (where all of the guests are pulling up to valet through the evening and night). Also- wallpaper is majorly outdated in the bathrooms. I expected a lot more for what I paid.

Plussat: It was like staying in a little apartment. So relaxing and a perfect weekend get away

Plussat: Everything

Miinukset: Except parking rate of $10 for Self Parking in a really horrible parking area!

Plussat: It was a very nice place to visit and stay at the ladies there were very nice

Plussat: They served Christmas Dinner for breakfast

Miinukset: All was good

Plussat: Very convenience

Miinukset: Didn’t like the fact that it was a pet friendly hotel and I have very bad allergies from dogs and cats I was not happy at all.

Plussat: We had stayed her previously in 2015 for 5 weeks. I wanted the 2 bedroom suite in the 8th floor because of the very large living area. It was close but we had togetherness. Everyone was very kind. The breakfast was great!

Miinukset: The cork screw in the room when we arrived was broken. Then the maid brought me one that was missing the handle. I had to go downstairs to the desk to ask Cassandra to get one from an empty room which took almost 30 minutes. There were none at the desk. She never stopped smiling.

Plussat: The free breakfast was awesome, great selection and tasty!

Miinukset: The bed was too firm.

Plussat: The property is in a great location close to UAB and the staff was excellent! Upon arrival after a 6 hour trip, we were greeted to the evening snacks of soup, salad and sandwiches with drinks! Will definitely be staying every time I come to UAB for treatment from now on!

Miinukset: The parking was sparse by the time we checked in. We had to park quite a distance from the hotel! Wish they had valet parking!!

Plussat: It was well located, severed breakfast and all of the staff was friendly.

Plussat: Cleanliness, friendly staff and great Breakfast.

Miinukset: Elizabeth at the front desk was awesome. I was there by myself and she made me feel right at home. Very helpful in everything. She went beyond her job. When I left I felt I had made a true friend.

Plussat: Everything

Miinukset: Nothing

Plussat: I was very impressed with the hotel stay. It was like a studio apartment with everything there for you. We had a little food in the room and there was plates and forks and real glasses. The breakfast in the morning was very nice and staff was wonderful

Plussat: Staff, cleanliness, beds, location

Miinukset: No

Plussat: Clean and friendly.

Plussat: The front desk staff were exceptional. The room was good and clean.

Miinukset: Nope

Plussat: Staff was extremely nice and inviting

Plussat: Location

Miinukset: Desk clerk very uninterested not friendly and was telling me I shouldn’t be tired I haven t driven very far. She made an assumption I drove from a nearby state, not very welcoming

Plussat: Clean, easy access

Plussat: Room was so much nicer than I expected. Offered a late checkout.

Miinukset: . Laundry room was only one machine and one dryer. The costars $2.00 in quarters for wash and $2.00 for dryer.

Plussat: Clean, modern, great customer service

Miinukset: Ants in the room

Plussat: Clean

Miinukset: None

Plussat: Location was great, plenty of places to eat.. metro diner is recommended!! The hotel didn’t offer breakfast

Miinukset: To much to say, I won’t stay here again

Plussat: The staff was very friendly and the location is very convenient.

Miinukset: There were ants EVERYWHERE in the room I stayed in.

Plussat: The location was perfect and the staff were beyond excellent. The hotel was undergoing renovations but it did not interfere with our stay.

Miinukset: Would of been nice if they offered a breakfast that was included with room stay

Plussat: Proximity to shopping at The Summit. Nice lobby bar.

Miinukset: Room TV did not work presumably due to rain. Watched lobby bar TV. Expensive $16.50 continental breakfast that is free at lesser hotels costing a $100 less per night.

Plussat: Friendly staff. Quiet, comfy room.

Plussat: Bed

Miinukset: No microwave in room

Plussat: Staff was great. Location was great.

Miinukset: The rooms need usb ports and more updated plugs.

Plussat: Nice room

Plussat: Friendly staff, clean rooms, and property well maintained..

Miinukset: It's about 25 minutes from downtown -that was clear in description.

Miinukset: The rooms didn't come with a microwave and refrigerator. We don't buy on Sabbath. So not having a fridge to store our food and microwave was very inconvenient. We called in advance to see if they could accomodate. But there weren't any apparently.

Plussat: Great restaurant and super friendly staff. Wife said it was best hotel bed she ever slept in. Plus, we got our Doubletree Cookies!

Miinukset: Nothing. Love the Doubletree chain.

Plussat: The hotel is in a great location, in a nice suburban area, walking distance to a shopping center with a lot of restaurants and stores, next to a gym and easy freeway access to many places. The staff is incredibly friendly. Great rooms.

Miinukset: Renovations and the associated chaos knocks this hotel down a few pegs. There is drilling and hammering every day (including weekends) from 8am-6pm, which seems excessive. Work needs done, but for it to start at 8am on a Sunday is insane to me.

Plussat: The cookie

Miinukset: Room wasn't cleaned properly. Bathroom was disgusting

Plussat: What I liked best was the location.

Miinukset: If I had know the hotel was under reconstruction, I would not have choose to stay here. Also, I was under the impression that they provided complimentary/continental breakfast, I guess not. Below my expectations.

Plussat: Beautiful, historic old house conveniently located.

Plussat: The gentleman that checked me in was great.

Miinukset: I have never stayed at a Marriott that didn’t come in-between the first night and second night and clean the room and bring fresh towels without us having to ask. Just disappointing!

Miinukset: No WiFi for the room. Misleading to advertise free WiFi and it is in the lobby only.

Plussat: Quiet, clean and comfortable

Miinukset: No complimentary breakfast

Plussat: The staff was very friendly and the facility was amazing.

Plussat: The lovely staff I really love the hotel employee she makes sure everything is what and where I want it.

Miinukset: No everything was excellent

Plussat: Looks newly remodeled. Very clean and neat. Staff was very pleasant and helpful.  at the front desk.

Plussat: Clean room. Friendly staff

Plussat: Very clean!

Plussat: Very neat and clean facility. Everyone was extremely nice, respectful and well manored.

Plussat: The location. Surrounded by great restaurants. The bar in the lobby was also attractive

Miinukset: We had an early flight. We were expecting to be able purchase coffee before we left. There was nothing open to do that

Plussat: The staff, the room,the location abd most of all the privacy. Everything and everyone was outstanding

Miinukset: No

Plussat: The location was great and the bed was comfortable. The staff was also friendly.

Miinukset: The fridge was not cleaned out and left an odor in the room. I was moved to another room and the fridge did not cool properly. The gym was also too small. I went into the gym at 6am to do cardio and it was completely full due to its limited space.

Plussat: Cleanness, staff was wonderful, breakfast was awesome!!!

Plussat: The only thing nice about this hotel is its location. The Hoover area is really nice and has a lot to offer as far as dining and shopping is Concerned.

Miinukset: The hotel is outdated. Carpet disgusting and had a horrible cigarette/musty smell. Sink did not work in restroom. Took shower 21 minutes to get warm! I sneezed all night and soon as I left i stopped sneezing. Red stains on carpet. Inside shower nasty.

Plussat: The room design and set up and the amenities. The breakfast was great also.

Miinukset: The happy hour for drinks are free, during that time they do not offer non alcoholic drinks. Everyone does not drink alcohol. They should offer non alcoholic drinks also for people that do not drink so everyone can be a part of this time.

Plussat: The opportunity to get breakfast on site.

Miinukset: n/a

Plussat: The staff were awesome!!

Miinukset: None

Plussat: We liked the location to The Finley Center. We were there for a volleyball Tournament, and will be back again in several weeks for another. The beds were very comfortable.

Miinukset: The lobby bar area was under construction, so I understand the area was a construction site. Also, there were several members in our group that had issues with the elevator noise in their rooms. They stated that there was a loud banging all night long.

Plussat: Complimentary cocktail hour was a welcome surprise.

Plussat: Courteous staff Breakfast and evening activities

Miinukset: Pricing could have been better

Plussat: The pool was closed. A great disappointment to my grandchild.

Plussat: The breakfast is always a plus.

Miinukset: When I got there they couldn't find my reservations, even though I had the confirmation number it wasn't in there computer. Thank God they had the Sam size room available.

Plussat: The employees and the spacious rooms

Miinukset: The parking. It's so crowded

Plussat: They provided a crib for my daughter & even assembled a toy for her!

Miinukset: The sink in my room wasn’t working properly

Plussat: Location, affordability, and free breakfast.

Miinukset: The beds were very small to have been Queens and the breakfast options were not great. Each morning, there were several things out or machines not working and it was very disappointing.

Miinukset: Not clean very dusty Clerk gave my prepaid room to someone else because she didn’t read the name on the booking sheet. Won’t stay there again

Plussat: The staff was very helpful and the rooms are very nice.

Plussat: Away from the chaos

Miinukset: Everything was great

Plussat: Hotel employee at the front counter made it very easy to check in and out

Miinukset: bottom of door in bathroom rubbed the floor

Plussat: The location felt pretty safe. The lobby was nice and clean. The young lady at the front desk was very welcoming. Check in was quick and easy.

Miinukset: There were a couple of hairs in my tub. There was a stain in the bathroom floor near the tub. The sheets and one pillow had a couple of stains in them. Which made me feel like the bed wasn't clean. Breakfast wasn't good

Plussat: The hotel employee is great! Always have a good experience here.

Miinukset: Prefer some fruit and different egg options. Bacon would b nice!

Plussat: The staff was incredibly nice and helpful.

Miinukset: The cleaning staff was no longer employed during my stay. I spent 4 days and 4 nights in this hotel, and my room was cleaned once. On day 3, I had to go ask for towels and take out my own trash.

Miinukset: room 205 has issue with hot water

Plussat: Location

Plussat: The staff was amazing...Check in was busy with all of us coming in at once,but we were greeted with BIG smiles and eagerness to please! The manager was very accommodating and even allowed me to wash my old "hot rod"in their parking lot!

Miinukset: Little bit difficult to access from the main road, but worth it!

Plussat: The room is spacious with a sitting area. The breakfast is good.