Birmingham hotellia

Plussat: liked the fit out and look of the development F&B outlets were very trendy great place for work away from home, business meeting and a place to be seen in

Miinukset: it's downtown and neighbourhood can be really quiet afte work hours needs a bit of exploring & familiarising but really a great stay for singles & couples & businesses traveller

Plussat: Quiet rooms, comfortable beds, friendly staff

Miinukset: Slow elevators

Plussat: Comforter had nasty stain. Some staff was not friendly rushed.

Plussat: Unique design in the rooms and the buildings architecture. Close to Pizitz good hall and other down town attractions.

Miinukset: The temperature dial near the bed is illuminated at night and is distracting

Plussat: Room was really cool! Staff super friendly. Food in The yard was great! Chicken and waffles!

Plussat: Location and history

Miinukset: Room layout is strange

Plussat: We didn’t eat breakfast. Location was excellent.

Miinukset: Our over all stay was excellent.

Plussat: The location was amazing. The rooftop bar was so much fun. Beautiful location and site.

Miinukset: The mattress pad was not a good fit and wadded up under the pillow. The waitress at the rooftop bar was totally untrained. Sweet and tried hard but didn't know her job. Rest of the stay was wonderful!

Plussat: Location

Miinukset: Nothing

Miinukset: Need a little more lightning in the bathroom area

Plussat: I arrived to find one of the beds covered in human hair and animal hair. The rather unprofessional manager "Ervin" offered a second room, not an upgrade but another room. This room had makeup on the plows and potato chips on the top of the desk.

Miinukset: The room condition was unsanitary.

Plussat: Everything

Miinukset: N/A

Plussat: Happily surprised to learn of free drink tickets and dinner. Also loved the popcorn!

Plussat: Great area, rooms, staff, and breakfast. Very clean!

Plussat: Breakfast was wonderful!

Plussat: We always try to stay at a Drury when we travel because we know it will always be a great place

Plussat: The evening food, hot tub and always friendly staff!!!! Very clean room!!

Plussat: The staff was efficient and friendly

Plussat: It was very clean.

Miinukset: Nothing

Plussat: Pet Friendly, Location.

Miinukset: No.

Plussat: Good location

Miinukset: I let & outlet from highway

Plussat: The staff is very friendly and helpful. So many small things that go a long way! Free drinks, snacks, breakfast, etc. The bed is comfortable and the room was very clean.

Miinukset: The only negative comment is the walls are thin. There was a long of noises coming from both sides. However, this is normal in a hotel and I consider this just part of staying in one.

Plussat: Easy access to Hiway and through Birmingham. Staff was very accommodating.

Miinukset: Your breakfast was average and we have had much more variety at other Drury inns.

Plussat: Pool

Miinukset: Location

Plussat: The staff, Jamiese, Keah & Veronica S. was very friendly and attentive to my request. I wanted to be on the top floor and they asked that if I waited a few minutes they would have one ready.

Miinukset: The carpet in the room had all kinds of large stains and smelled like a animal had stayed in that room. I did not know if it was animal urine or coffee stains on that carpet. That is the only thing that I did not like about this room.

Plussat: The cleanliness of the rooms

Miinukset: Yalonda game us great customer service I'll give her 100+ 100+100 I will be back

Plussat: The staff was great the minute we walked in, especially Yolanda! She went above and beyond for us.

Miinukset: Our stay was good, however, after we checked in and went up to our room, we walked in and our room wasn’t all the way clean. The bed wasn’t made up and the pull out couch was half way undone.

Plussat: I like everything about this hotel. My family does too.

Miinukset: There wasn't anything I didn't like. One of the best hotel we have stayed in. It's in the top 3.

Plussat: Breakfast was fine. You had choices. I prefer protein for this meal. It was very clean and good décor. The location was perfect for being downtown.

Miinukset: There was no shampoo in the dispenser. The pillows were too high. I prefer a softer pillow. I was sent to a room that had not been cleaned before I was given a clean room. This mistake was quickly remedied.

Plussat: The best part is that Alabama has a law where the hotel can sell beer at anytime in the day. Therefore you can always go down to the hotel lobby and buy beer.

Miinukset: With respect to the hotel, nothing. You are safe inside the hotel.

Plussat: Rooms, cleanliness, friendly staff, breakfast.

Plussat: Space and comfort.

Miinukset: I found a dead roach upon arrival. Had to call to remove it. They didn’t clean nor replace items everyday. Need to get them. If You want people to call fro groceries and people cook in the rooms, you most clean rooms everyday!!!!

Plussat: Location

Miinukset: Nothing

Plussat: The hotel was in good condition and the staff were very helpful. The breakfast was good value. There were some nice places to get a beer nearby.

Miinukset: There were problems on the local roads due to construction. Choices for dinner in the area were limited.

Plussat: Great location next to the Five Points South neighbourhood (bars, restaurants, shops) and close to city centre. Our room had great views over the city to the south. Room was very spacious and comfortable and clean

Miinukset: Really hate the unnecessary use of non-sustainable plastic/ styrofoam throw away plates and utentils at breakfast- not acceptable esp. in a hotel of this high quality. Hilton should review its policy.

Plussat: Everything.

Miinukset: None

Plussat: The customer service was excellent! Greatly appreciated

Miinukset: I understand security but the entrance could be better. It feels like a prison.

Plussat: Very clean

Miinukset: Parking

Plussat: I enjoyed my stay. Everything met my expectations!

Plussat: Ronnie at the front desk was very helpful and great customer service. Checked me in quickly and made sure my room had a nice view like I requested.

Miinukset: N/A

Plussat: I liked the room with a full size fridge and ironing board

Miinukset: I wish there was a better in room coffee maker.

Plussat: The room and price confirmed for was different at chcrckin. Gen. Mgr, Bryon quickly and cheerfully corrected us and even went to room with us to ensure our satisfaction. Above and Beyond the norm!

Miinukset: $10 self parking was a bit of a downer.

Plussat: There was an African American staff working in the breakfast area on the morning of August 11, 2019...Raucous applause to her customer service and sincere friendliness. She was awesome!!!

Miinukset: The homeless presence.

Plussat: They serve free food, wine, and beer on week days which is outstanding. They also provide a free car service to take you to the airport or run an errand.

Miinukset: No. The staff was excellent.

Plussat: Very clean & great location. Valet parking & hotel staff were helpful & friendly.

Miinukset: 2 night stay booked & for some reason they cleaned my carpet while I was out exploring Birmingham. The odor was overwhelming when I returned to my room. I lowered the ac & turned the fan on high. I was going to need another room if the ac didn’t resolve the smell. I appreciate clean carpets but please wait until I check out.

Plussat: Clean and spacious! Over the top staff!

Plussat: Amazing. Spotlessly clean, great customer service by ALL the staff, room large and clean, great variety for breakfast to suit all taste buds, had a lovely taco wrap and very reasonable. Great pool, ideal area for exploring Birmingham on foot and within walking distance to the beautiful local park and lovely Deli’s. Highly recommend - you won’t be disappointed.

Miinukset: Nothing

Plussat: The room was excellent, clean and comfortable.

Miinukset: From the beginning, this was a poor experience. The staff member at the front desk couldn’t find my name and rudely told me I had gone to the wrong hotel. I then showed my confirmation number and still he struggled to find the reservation while accusing me of incompetence. There is a MASSIVE and EMPTY parking lot at the hotel that they charge $12 a night to park in. Then, where most hotels would give you a free water bottle, they charge $4 for a small “nestle life bottle”. This place will nickle and dime you to death and leave you annoyed at the entire experience. Not to mention, housekeeping knocked on our door 3 times this morning between the hours of 6 - 8 am. Would not stay again.

Miinukset: This hotel placed a $566.00 hold on my card which is excessive and ridiculous. When went to inquire about the hold the staff acted as if I was lying about the situation. I also gave the hotel $100 cash for incidentals to avoid extra holds on my card that didn’t work. This place has $600 plus of my dollars tied up for nonsense. Buyers beware !!!

Miinukset: The only thing I didn’t like was the bathroom door. It would not close well and I got zero privacy.

Plussat: Very nice room!

Miinukset: Nothing

Plussat: Location was excellent as well as the value. Beds were also super comfortable and clean.

Miinukset: The sliding bathroom door would not remain closed, and one of the vanity lights was out.

Plussat: Location and friendly staff

Miinukset: Price was a little high

Plussat: Bed was great

Miinukset: Everything was fine

Plussat: A very nice and quiet atmosphere with a very respectful service.

Miinukset: Nothing

Plussat: Food tastes good in hotel, beds comfortable, view amazing.

Miinukset: The floor we stayed on was kinda stinky, like urine in the carpet and it was getting dried, so maybe just that smell resonated but it hit me the second I came off the elevator. The room service was pretty off as we were told one thing and got another entirely. They said it would be compensated so that was noted. We didnt get one washcloth?? Even when we called for them, we got only bath towels and hand towels?? Do hotels not do washcloths anymore? For a $250+/- a night I would expect a little better. But the staff was the most redeeming quality!!! Everyone from the valet to the bellman was amazingly kind and did act as they enjoyed what they do. Does it add up?? No. But I would go back and give it a second chance:)

Plussat: Loved the hot tub on a cold night next to the waterfall. Loved the balcony overlooking the pool area. Loved the breakfast.

Plussat: Beautiful hotel and golf course. Ammentities were great for a couple or family getaway.

Miinukset: Bathroom towels, very tough.

Miinukset: food in restaurant was very poor for price.Didn't finish meal because of poor taste.

Plussat: I liked the amenities.

Miinukset: I had booked a king room. When I arrived, no king rooms were ready. I was placed in a queen room instead

Plussat: Bed was wonderful!

Miinukset: Cooling slow to come on.

Plussat: The overall appearance of the hotel was amazing. The restaurant they had in the hotel had really good food as well. I only stayed for a night driving through and wish I could of stayed longer. I highly recommend this hotel.

Plussat: Excellent decor and cleanliness of public areas

Miinukset: Room should have been cleaner, (floors), but we did get an early check-in

Plussat: I did like the accessibility to my conference.

Miinukset: I wasn't aware of any inexpensive restaurant on site. I didn't like the idea of having to eat at high-end restaurants for every meal.

Plussat: This was a weekend Anniversary celebration. We were suppose to have a room with a king bed but ended up with 2 queens instead. We did have a beautiful view of the patio and pool, which I think was better than my original reservation. The Country Club Cafe could have been a little cooler and we were there for a while waiting on a hamburger and a chicken salad. The room smelled really clean. We would definately stay again. Really wanted to eat at Brocks, but had to change our plans. Thought we would eat there on Sun night, but it was closed. My anniversary dinner didn't go as planned but we survived. Thank you for a wonderful stay. Wish I had done a little more research on the eating establishments. That was a little confusing. We left the grounds twice to eat.

Miinukset: Information about the different eating establishments on the grounds. Breakfast wait was long. Left and ate somewhere else

Plussat: I loved the atmosphere. Very nice location. Staff was very friendly. We enjoyed everything. This was my second time and will definitely be back

Plussat: The pool was amazing and the hotel is absolutely beautiful. Would definitely stay here again!

Miinukset: N/A - everything was wonderful!

Plussat: The staff who greeted me when I walked into the lobby was wonderful! Friendly, smiling and they even upgraded our room. The kids loved the pool and the bed was so comfortable, especially after a 10-hour road trip. Bathroom was lovely and modern, the decor was stylish and the room was enormous. Kids had their own tv and eating area on their side and we had ours. I only wish we were staying longer than one night. Absolutely loved it and will for sure stay here if we pass through Birmingham again.

Plussat: I loved how open the parking area was. The staff was super friendly. My husband and I had dinner at the bar, and although it took a very long time for the food to come out and our salads came out with our meal, our bartender was very respectful and sweet about it.

Miinukset: It was a little difficult to find at first because it is located behind a steakhouse and you can barely see the sign when you drive by. And if you go past the entrance you cannot just turn around. You have to get back on Highway 280, which is a nightmare, and go all the way back around to find the hotel again.

Plussat: The bed was amazing and the shower was so unbelievable loved it definitely will stay again !

Miinukset: Nothing everything was perfect.

Miinukset: Shower was clogged in both rooms and required maintenance. Dirty bathroom floors were biggest disappointment ....Host Robbie gave vague answers regarding breakdown of charges. He could not state the local tax or luxury tax rate claiming 17-20%.

Plussat: Great location. Very nice hotel.

Miinukset: The price was higher than what I wanted to pay but it was a nice place to stay

Plussat: The staff was great!

Miinukset: They never left enough linens in the room.

Plussat: The location was wonderful. br

Miinukset: Having a modestly priced breakfast would have been have been appealing since breakfast was included in the cost of our stay. Because the water overflowed in the shower stall only one occupant was about to take a shower. The occupants were too, too tired to pack up and move to another room.

Plussat: The hotel is in a great location, in a nice suburban area, walking distance to a shopping center with a lot of restaurants and stores, next to a gym and easy freeway access to many places. The staff is incredibly friendly. Great rooms.

Miinukset: Renovations and the associated chaos knocks this hotel down a few pegs. There is drilling and hammering every day (including weekends) from 8am-6pm, which seems excessive. Work needs done, but for it to start at 8am on a Sunday is insane to me.

Plussat: The location was perfect.

Miinukset: Nothing.

Plussat: What I liked best was the location.

Miinukset: If I had know the hotel was under reconstruction, I would not have choose to stay here. Also, I was under the impression that they provided complimentary/continental breakfast, I guess not. Below my expectations.

Plussat: Very comfortable

Miinukset: Nothing

Plussat: Clean room, very well decorated and modern. Location is perfect, close to everything and appeared safe. Restaurants and shopping in walking distance.

Miinukset: No, would definitely stay again.

Plussat: Property was excellent.

Miinukset: Everything was superb

Plussat: Location, attention to detail

Miinukset: Room was very slow to cool. Never really was comfortably cool. Shower floor very slippery for pregnant mama and 2 young boys. Bathroom rug fraying.

Plussat: This hotel is luxurious, has amazing restaurants and event space, a beautiful and spacious deck, and gorgeous courtyard and pretty outdoor pool area. The staff were extremely friendly, accommodating, welcoming to our family (we have 4 kids).

Miinukset: The poolside menu was rather basic (but the fish tacos were delicious). Also, we didn't appreciate paying a room service charge for poolside food. Also,thanks he pool closed at 8pm (not sure why - its well-lit in that area.

Plussat: Tucked away from much of the overtly plastic atmosphere of the area, the property is beautiful at a distance and gets better as you approach. The overall interior is eccentric and fun...bohemian even. We loved the robes in the room and the luxurious shower goods. Absolute win.

Miinukset: I was a little annoyed that the valet stalled my manual transmission in front of me...what were they doing when I didn’t see them?

Plussat: We have stayed there multiple times from out of town. The location and facilities are nice.

Miinukset: The staff is usually excellent. On our last visit the night desk clerk could not accommodate a simple request. It really frustrated us by the inconvenience. Probably will choose another hotel in the future.

Plussat: Breakfast was excellent. We enjoyed two mornings of breakfast and I found it to be wonderful - the choices, the presentation, service... All great!

Plussat: Very friendly staff and very convenient location.

Miinukset: Room air conditioner was subpar. Ran all night and never really got as cool as I needed to sleep well.

Plussat: all the artwork - it was more than a stay, it was an experience

Miinukset: Being given a handicapped room. Otherwise wonderful

Plussat: Fun decor!

Miinukset: No guide channel on the television... the room temperature was too warm... even after reducing the thermostat down to 64 degrees.

Miinukset: Unfortunately we could not stay our last night because of a flight change but paid for the room anyway. No refunds?

Plussat: Everything and the desk clerk Markisa was so very nice helpful and friendly

Miinukset: Everything was Awesome

Plussat: Everyone was friendly

Miinukset: Cleanliness of room / phone had syrup all over the receiver. Probably not something that is checked by cleaning. Room 216

Plussat: Bed could have been a little firmo

Miinukset: Bed too soft.... Room was supposed to be a deluxe but it was very small

Plussat: Staff. Cudos to Jasmine (front desk), Maria (housekeeping), and Amanda (bartender, food service, and clean up crew all at the same time ). Amanda deserves a bonus, lovely lady, friendly, hard worker!

Miinukset: Pool and hot tub were disgusting! Dirty and cloudy. Would have like to use both but wouldn't go near them because the water was disgusting. Yuck.

Plussat: Plentiful.

Miinukset: Sometimes breakfast food hard. Biscuits hard.

Plussat: The Deskclerk Markisa was very nice and helpful and so cheerful

Plussat: The atmosphere. The staff. The amenities. The manager katoya was awesome with us. Seeing the top manager/ owner come out interact w the guests asking how we were doing. Not afraid to get his hands dirty.

Plussat: The breakfast was good and the location was great.

Miinukset: I can't think of anything I would change at this time.

Plussat: The 530 food and drink was great. And they had everything you could want for breakfast. And the bed was fantastic. Very important to us.

Plussat: Location

Miinukset: The room was outdated.Something was bitting me all night in the bed/room. Just not what wI expected. I was definitely disappointed!!I don't think I will stay there again. Over priced!!

Plussat: It was close to where our granddaughter lives. Close to all the locations we were going to.

Plussat: Staff was friendly and helpful

Miinukset: We wasn’t able to swim at all the indoors and outside pool were full and dirty next day it was out of oder

Plussat: The rooms were beautiful and immaculately clean. The history of the building was preserved and prominently displayed. The staff was amazing and saved our trip with their hospitality.

Plussat: Loved everything about The Redmont!

Plussat: The location was right in downtown. The lobby and room were very comfortable and the staff were delightful - all I had to say upon check-in is that I was very tired and she instantly checked to make sure I had a rear-facing room on the off chance there was noise on the street side. I didn't experience any other facilities.

Plussat: The location and the valet park attendants. Being right in the heart of the city.

Miinukset: I just hated that my wife and I didn't get a chance to experience the rooftop because of the rain.

Plussat: Great hotel and facilities in a superb location

Miinukset: Loved it all and the service was great

Plussat: Staff was amazing!

Miinukset: No fridge in the room

Plussat: Unique character and history.

Miinukset: Our room was a little lacking this time... layout was weird; A/C was not operating optimally; bathroom was a little dingy/dirty and shower enclosure leaked water. This was atypical of our usual stays at The Redmont.

Plussat: The convenience of it downtown. The front desk hospitality and the overall ambience of the whole hotel.

Miinukset: No shuttle service to airport.

Plussat: The hotel staff were great. Very friendly and helpful!

Miinukset: The street noise was really loud and we were on the 9th floor. It was difficult to sleep.

Plussat: The staff are incredible welcoming and helpful. They go above and beyond. The hotel is wonderful as it is not the staff made the stay even more enjoyable. Rare to find a hotel where every single staff member cares.

Plussat: Location and cleanliness

Plussat: Clean and comfortable. Very charming historic building. Great rooftop bar.

Miinukset: Unusually loud street noise. Not sure if common or due to something about the property.

Plussat: location

Miinukset: n/a

Plussat: The location

Miinukset: I had to call housekeeping 3 times before my room was cleaned.

Plussat: Location

Miinukset: I had to request for my room to be clean

Plussat: The staff and cleanliness.

Plussat: Connivence to freeway. Even though it’s a lot of closed roads it’s great.

Miinukset: Closed roads to access the hotel

Plussat: Clean rooms, comfortable beds and beautiful hotel! Will definitely stay here again.

Miinukset: I

Plussat: It was very clean and the customer service was amazing!

Miinukset: The bed was not as comfortable in the room i had this time as opposed to other times I have stayed. I probably got a room that is used a little more

Plussat: Beds were comfortable.

Miinukset: Bathroom was dirty.

Plussat: Location was ok!

Miinukset: No soap in the room. Coffee maker in the room was not right for the ground pack of coffee they gave us! This is clearly not 4 star level...

Plussat: Convenient location and friendly service staff.

Miinukset: The front desk charged my card even though I pre-paid. Resolving it was a bit of a pain, but they eventually did.

Plussat: The choice of news stations playing in the lobby. Very intelligent choices-CNN and MSNBC

Miinukset: No

Plussat: Every staff member encountered was very friendly and helpful. I could not have been more please with just how accommodating the hotel was with our pet. They rolled out the red carpet for the dog!

Plussat: It was okay with a few exceptions (see what didn’t you like)

Miinukset: Shower doors were too small for my husband to shower

Plussat: Very clean and comfy beds

Miinukset: No DVD player

Plussat: Newer hotel with nice rooms.

Miinukset: We had to wait over an hour for our room to be finished. Cleaning ladies were still cleaning rooms till 8pm. Trash receptacles were overflowing in the evening and the trash had still not been cleaned up the next morning. There’s a sign next to the front desk that said “if you are not satisfied in any way the nights on us”. No one ever offered to pay for my tab and I was very unsatisfied. Would NOT Recommend this place to anybody.

Plussat: This was the perfect location for the weekend!! The staff was very nice and the room was very clean! I was very impressed with the size of the room. It was very spacious and didn’t feel like a typical hotel room, very homey feeling.

Plussat: Clean facility, comfortable beds and pillows, nice staff, and great location

Miinukset: Water pressure was bad and Coffee was way too weak.

Plussat: Very roomy and clean!

Miinukset: Na

Plussat: Nice rooms - very clean, spacious, comfortable beds and pillows.

Miinukset: Staff was not matching the welcoming appearance of the hotel.

Miinukset: Key never worked and staff was untruthful about the entire situation. We had to be personally escorted to our room each time we left and returned.

Plussat: Staff was very friendly. Rooms were nice size, very clean. Grounds were nice.

Miinukset: Breakfast was lacking some fresh cooked options, such as eggs, bacon, or sausage. Rooms should at least be checked to see if they need to be cleaned each day, many days no one asked if we needed anything.

Plussat: Location

Miinukset: Shower barely worked

Plussat: Clean and spacious with great staff

Plussat: Parking is terrible

Miinukset: Parking is very terrible

Plussat: Convenient and staff

Miinukset: Had to pay extra for parking at the hotel we were staying makes no sense . And there was a terrible odor in the hallway

Plussat: Very nice updated rooms.

Miinukset: Parking is an issue. Not nearly enough spaces.

Plussat: Check out time was nice, room was nice and came with a lot (including dishes if you needed to use the kitchenette). Conveniently located, was close to a lot of restaurants.

Miinukset: Had to pay for parking, which wasn’t listed on the website.

Plussat: Room was very nice, like a studio apartment ... great shower, good TV selection. Breakfast was tasty & filling... Great coffee... the dining and seating areas around fireplace etc were exceptionally nice. Staff was friendly. Were forgot to check out so we called back to the hotel on our way out of town and they kindly checked us out via phone (it was well before noon)

Miinukset: Need more premium mattresses, made my back hurt... Didn't like the citrusy smell of toiletries... Tortillas on breakfast bar were cold both mornings, they should be heated. Also, this is the South, grits should be served every morning. Valet parking would be welcomed. Walking uphill to the parking area was not pleasant. I am not disabled but still found it challenging...someone could have a heart attack.

Plussat: to improve breakfast

Miinukset: Breakfast

Plussat: Comfortable bed, size of room, location of room, 2 large TV’s, windows & view.

Miinukset: Some rude staff, did not return cell phone after they looked at it for reservations, after we got up to our floor noticed it missing & went down to get it & it was sitting there with no one @ front desk. Returned drivers license & credit card & NEVER apologized for that incident! Parking is horrible people park in spots that are not designated spots. $10 to park there? No security, no covered parking, lot not fenced anyone can park there free. I saw no one checking the cars parked in the lot. Swimming pool not clean & wet towels & mess left there overnight. Too many wild kids in the pool also after pool closing hours. Next time will stay elsewhere there. Maybe Hilton or Homewood Suites in Birmingham. Other incident I should mention is they could not find my reservations I made in advance because they said a 3 rd party had last name wrong. They took middle initial & added to last name. I figured it out not them! That set the tone for my trip. After my phone was not returned made it much worse. Very unprofessional the way it was handled. Had to hand my phone over with email to prove I had reservations! That will never happen again. I will hold my phone & let them read it from my hand. Looked like they snooped through it until it locked on them. Talked to a supervisor about it all she did was apologize after I told her the front desk did not. Just so very unprofessional!!! Anything that happened front desk tried to blame on someone else. I know that routine.

Plussat: Clean room breakfast was amazing Excellent customer service

Miinukset: Everything was wonderful

Miinukset: Not enough people on front desk.

Plussat: The free breakfast was awesome, great selection and tasty!

Miinukset: The bed was too firm.

Plussat: It was fine.

Miinukset: Coffee items in room did not include creamer, but popcorn was a nice unexpected touch.

Plussat: I was very impressed with the hotel stay. It was like a studio apartment with everything there for you. We had a little food in the room and there was plates and forks and real glasses. The breakfast in the morning was very nice and staff was wonderful

Plussat: loved the fact it was authentic victorian and the location. When i have reason to return i think i will stay in a different room just because the pocket door is noisy. Otherwise my stay was very good and i am happy i stayed there.

Plussat: Sheila was so welcoming and as comfortable as the cheery bed and breakfast. Also she told us about delightful eating places nearby. We found Birmingham a clean and welcoming city. And we loved sitting on the front porch.

Miinukset: All was good and better than expected.

Plussat: The Beautiful Victorian home with so much history. The very courteous staff. The intimate setting at breakfast. I will definitely be staying there again.

Miinukset: Not a thing!

Plussat: Location was great! Breakfast left much to be desired. Crystal, china, silverware, and table were set lovely but the food was not good! Coffee was weak! Frozen hash brown sausage patties were the pits, tasted like cardboard and looked like cardboard.

Miinukset: Breakfast left much to be desired. Lovely table setting with crystal, silverware, and etc. Food was not good!

Plussat: Very nice place. Staff worked hard to meet our needs. Mornings on the porch were a delight.

Miinukset: Parking could have been better.

Plussat: The staff and owner were genuinely gracious. Oh My what lovely welcoming people and breakfast was a family/communal event - I met some really extraordinary people. Owner Sheila Awesome! nice towels, all facilities nice. TV reception excellent thank you

Miinukset: Everything fine and location in Birmingham central excellent

Plussat: We loved the beautiful accommodations & antiques. We were surprised how quiet it was. Our first time in a Bed & Breakfast. The breakfast was very good and the owner and her helper were very nice and were very agreeable to us having a later breakfast.

Plussat: Good location and quaint house. Good breakfast. Lovely staff.

Miinukset: The bathroom for the standard room is not ensuite but is across the hall, which is not ideal. It is described as a private bathroom but does not have a lock, so other guests can use it. Best to book the next one up. There is only one standard room but we had a confirmation of 2 rooms. Unfortunately, the accomodation owner did not inform us of error until our arrival. We booked 11 months in advance.

Plussat: I was so impressed with the resurrection and preservation of this splendid historic property. It is lovingly decorated and maintained as well.

Plussat: The wife loved it! So I am happy with it! Close to the Vulcan statue and other points of interest and several restaurants. Nicely decorated with period antiques and for Christmas too. Lots of seating down stairs and an extensive antique (and some modern) procelain doll collection. Modern ameinties are there but hidden in old world charm. wifi was great! Nicely done!

Miinukset: Not too many cons here. Be careful coming into the drive we bottomed out in our Fiat.

Plussat: Beautiful, historic old house conveniently located.

Plussat: The breakfast was very enjoyable. It felt very homey for our stay. We thought we were staying at our grandparents. Shared alot of history. Sheila and Loraine the cook were very sweet ladies.

Miinukset: Bed was very comfortable. Room was nice. Quiet halls. Great checkout time. Good breakfast.

Plussat: The location and close to amenities.

Plussat: This hotel is much better than others in this area. It is clean and quiet.

Plussat: The pool had the perfect refreshing temperature and was squeaky clean.

Miinukset: The scent used (cleaner?) in the room was way too strong. Even the next day you could smell it from the hallway when the room door was open. Missing wheat bread at the breakfast buffet.

Plussat: Hotel employee at the front counter made it very easy to check in and out

Miinukset: bottom of door in bathroom rubbed the floor

Plussat: For the most part it was clean and we liked the contemporary updates.

Miinukset: The shower curtain (inside) was filthy. The breakfast was just ok. Very cheap toilet paper.

Plussat: The staff was incredibly nice and helpful.

Miinukset: The cleaning staff was no longer employed during my stay. I spent 4 days and 4 nights in this hotel, and my room was cleaned once. On day 3, I had to go ask for towels and take out my own trash.

Plussat: This place was wonderful - a super comfy large bed, couch, nice bathroom, easy and effective AC. Pool, workout room and breakfast all looked great but we didn't get to partake due to time. Would return.

Miinukset: The smoke alarm went off in the night, but turned off after about 3 minutes (right as we were getting ready to evacuate) so must have been a false alarm.

Plussat: Clean and welcoming front clerks

Miinukset: N/A

Plussat: Every thing so nice this my second time staying

Plussat: My stay at the Best Western was immaculate. The staff was very pleasant and the room was clean, comfortable, and cozy. Great breakfast bar and the hotel is located in a great location. I highly recommend the Best Western. I will definitely stay again. My home away from home. Thanks for a wonderful experience!

Plussat: Bed was nice. Nicely decorated.

Plussat: Staff, cleanliness, beds, location

Miinukset: No

Plussat: Customer Service is always Great! Rooms are always Clean!

Miinukset: Doesn't have free breakfast.

Plussat: Area

Miinukset: They charged my card twice ...and I had already prepaid for my hotel stay.

Plussat: I like that its close to family when I visit

Miinukset: I did not like they have a thief amongst their staff an item was accidentally left there after check out and a staff member took it from the room. I was told there was nothing in the location the item was certainly left at. I do not plan to stay again.

Miinukset: Toilets and showers full of black mold

Plussat: The front desk staff were exceptional. The room was good and clean.

Miinukset: Nope

Plussat: The hotel staff were very accommodating and friendly.

Plussat: Location

Miinukset: Cleanliness wish I could attach pics

Plussat: Clean, easy access

Plussat: Nice clean hotel in a good location. Would stay here again.

Miinukset: A free breakfast would have been nice but really no complaints.

Plussat: Clean

Miinukset: None

Plussat: The staff was very friendly and the location is very convenient.

Miinukset: There were ants EVERYWHERE in the room I stayed in.

Plussat: Location

Miinukset: Hotel staff does not honor the the commitment on free WiFi. I have to argue with the staff and got the manager involved to get the refund.

Plussat: The manager who checked us in was very helpful and pleasant. That was greatly appreciated after a very long travel day.

Miinukset: For a first class hotel, we expected that both of us would be able to sit in comfortable chairs in our room. The room had a side chair and a rolling desk chair. It was awkward for two guests.

Plussat: The staff was awesome

Plussat: Location and amenities

Miinukset: The responsiveness of the staff was bad. I requested early housekeeping and housekeeping actually never came to my room that day. Not even after a call to the front desk to request housekeeping.

Plussat: Cleanliness

Miinukset: Long elevator wait

Plussat: The lovely staff I really love the hotel employee she makes sure everything is what and where I want it.

Miinukset: No everything was excellent

Plussat: Beds were comfortable.

Miinukset: Guy next door sounded like he was tearing up the room and yelling profanities will he did it. We were also close to the elevator, both of which meant that we did not get much sleep.

Plussat: Very clean!

Plussat: The location. Everything you need is just up the road Stores restaurants and all.

Miinukset: The bed was uncomfortable. There was no free Wi-Fi

Plussat: The entire Staff was super!

Miinukset: No

Plussat: The location was great and the bed was comfortable. The staff was also friendly.

Miinukset: The fridge was not cleaned out and left an odor in the room. I was moved to another room and the fridge did not cool properly. The gym was also too small. I went into the gym at 6am to do cardio and it was completely full due to its limited space.

Plussat: Modern furnishings, Starbucks Cafe in Lobby, and friendly staff.

Miinukset: TV internet was of poor quality. Complimentary breakfast was listed but not offered at this location.

Miinukset: Came to watch game and tv was fussy horrible reception

Plussat: The area

Miinukset: Not sure

Plussat: front desk personal, outstanding customer service

Miinukset: TV reception was not very good and channel selection was limited

Plussat: The staff is amazing. Everyone is very nice and beyond helpful. The shower curtrain in the bathroom smelled soured.. There were glasses in the coffee drinking area that had been used and one still had water inside of it. Down stairs in the lobby and the courtyard area was very clean up to date with a nice modern vibe.. My fiance and I enjoyed sitting outside. The hotel experiance over all was pleaseant.. They are def over priced.

Miinukset: cleaning and painting. The rooms need a little freshinging up.

Plussat: Cookies in lobby and Jeff was cool

Miinukset: Hairs all over sheets....used towel to knock them off HVAC was noisy and filter needs replacing

Miinukset: I had to go get new keys twice bc they stopped working. Not a huge deal and the staff was really nice about it but it was a hassle going back and forth.

Plussat: Staff

Miinukset: N/A

Plussat: The breakfast was always, very consistently delicious. The cook is great and all of the staff were wonderful. I especially appreciated Taylor's wonderful customer service and smile. Jeff was also wonderful. Every single person who worked there was always very kind and willing to help.

Miinukset: N/A

Plussat: Bar and lounge area was nice

Miinukset: No continental breakfast, the chlorine in the pool was so strong my eyes burned just being in the room, the tv was staticky.

Plussat: The staff was very friendly and helpful.

Miinukset: Need sanitizing wipes in the fitness room

Plussat: Everything!!

Miinukset: Rooms don’t have full body mirrors

Plussat: The staff here was very friendly and accommodating. I would love to stay here again because I felt at home here.

Miinukset: N/A

Plussat: Price

Miinukset: Pillows

Plussat: The room was decent, beds were comfortable, pool & hot tub were ok. Overall it was clean.

Miinukset: The shower didn’t have any pressure & the shower head adjuster wasn’t attached, no fan in the bathroom & breakfast was confusing - it looked like you were to get your own food, but there weren’t any plates or glasses. The girl at the front desk acted like you were bothering her. When I was trying to check in, a line formed behind me before she came out of the office to see us standing there (& that was just bc the phone rang).

Plussat: Everything was great. I am very picky, but they had everything covered. There were no worries at all.

Miinukset: Nothing. Like I said everything was great.

Plussat: nice place and great location

Miinukset: no

Plussat: Everything!!!

Miinukset: There wasn’t anything I didn’t like.

Plussat: It was a breath of fresh air. It was great.

Miinukset: nothing.

Plussat: Bed was nice! Room was very comfortable! Breakfast was good as well!

Plussat: Quiet and clean

Miinukset: Appetizers in the evening or a little suspect

Plussat: Very nice. Clean comfy rooms Staff was excellent. Worth staying

Miinukset: The location can be tricky.

Plussat: I loved everything. Everything was outstanding. The new Charlotte and the rest of the staff were great.

Miinukset: Nothing

Plussat: The hot tub.

Plussat: Breakfast was excellent. Pool was nice. Room was clean.

Miinukset: Internet signal was virtually nonexistent. Paid to upgrade to high speed, but was unusable.

Plussat: Love the breakfast bar. Hey

Plussat: The new remodel & the care

Plussat: ACCESS TO SHOPPING AND DINING. FRIENDLY STAFF AND PROFESSIONAL ENVIRONMENT

Miinukset: IN MY ROOM BATHROOM THE DRAWER WAS BROKEN AND WHEN I BUMPED IT WITH MY KNEE IT FELL ON MY FOOT. THE LIVINGROOM CARPET HAD A LARGE RED STAIN BY THE SOFA THEY THEY TRIED TO HIDE UNDER IT. BEDROOM CLOSET HANDLE WAS TAPED ON THE DOOR. NOT WHAT I EXPECTED WHEN I PAID FOR THE ROOM. MADE ME FEEL AS IF I WAS STAYING AT A MOTEL AND NOT AN HIGH END HOTEL.

Plussat: The opportunity to get breakfast on site.

Miinukset: n/a

Plussat: Very clean. Courteous staff

Miinukset: All good

Plussat: I liked the lobby areas cleanliness, happy hour and breakfast. The hotel is in a great location.

Miinukset: The bathroom floor was filthy!!!!

Plussat: Perfect location

Miinukset: Dirty glasses in room, shower dropped for a long time after we turned it off, and there was something sticking on a couple of the light switches like a kid had sticky hands playing with the switch.

Plussat: The pool was closed. A great disappointment to my grandchild.

Plussat: nice, clean, comfortable

Miinukset: small indoor pool only, somewhat crowed.

Miinukset: Hallway dirty with oatmeal from Friday 1030 until Sunday 10 am. Housekeeping did not come until 5 on Saturday night. Small bugs in bath shower area.

Plussat: Love the breakfast bar

Plussat: Almost everything was excellent!

Miinukset: Bed was not comfortable.