Cusco hotellia

Plussat: Very comfortable hotel with all travellers need are here. The staff are extremely courteous. The front desk, the breakfast crew and bedroom cleaners are very professional and they do their jobs to make guests feel like we are all very important. The location is spot on to get to the Plaza de Armes within 10 mins. It’s not a steep walk as other reviews have mentioned. We don’t even feel like we are walking on a slope!! WiFi is strong and shower is beautifully hot and has a pressure. We have extended our stay here and recommended this place to all travellers.

Miinukset: It’s not negative but just a personal taste that the rooms are a bit dark for my liking.

Plussat: Really enjoyed my stay here!

Plussat: room, location

Miinukset: breakfast. I mean wasn't bad but looking at the hotel my expectations were higher.

Plussat: Very good! Nothing bad! Congratulations

Plussat: The best breakfast in terms of staff, food and ambiance. Special thanks to Jean Carlo Rodríguez who gives his guests 5 stars hotel/restaurent treats. You should be working in New York/ London or even in Buckingham Palace and celebrities places! All staff from the breakfast room, front desk, door and cleaning crew are professional and very helpful though. Rooms are big (we had an upgrade room for our second time stay as they were tidying up some rooms) clean and very comfortable. WiFi is strong and shower is good.

Miinukset: We were asked to move to a bigger room which we didn’t mind but then we were asked to move another room again from there after we settled in. I refused and the guy from the counter said not to worry and we could stay there straight away. So it’s just a minor issue at our second stay there after Machu Picchu Trail. Thoroughly recommend this hotel if you want a quality.

Plussat: Everything

Miinukset: Nothing

Plussat: Everything. Thoroughly recommend this hotel.

Miinukset: Nothing.

Plussat: Very helpful staff and facilities comparable to a five star facility. Breakfast was very good

Miinukset: Too close to the road . Traffic noise till 10 pm and blinds are not very nice

Plussat: amazing staff great location right next to the historical center and ruins beautiful room comfortable bed perfect shower

Miinukset: There was nothing I didn't like about this hotel! it was one of my favorites from the whole trip!

Miinukset: AC didnt work

Plussat: The hotel is a very nice four-star establishment. Very well maintained facilities, and a wonderful friendly staff. It is located on Ave. Sol and across the street from the Central Craft Market and a small park. Ave. It has an excellent restaurant and lobby bar. The facilities are great and the staff is very friendly and helpful. This area of town seemed very safe to us and we did not hesitate to walk through the area at night. Overall, I greatly recommend visiting Cusco and staying at this hotel. It really is a very nice place to stay.

Plussat: Clean hotel and well situated in Cusco

Miinukset: Room temperature was way too hot for comfortable sleeping. Room did not contain thermostat.

Plussat: Excellent staff and clean room

Plussat: The view

Miinukset: The bed terrible old

Plussat: Breakfast and the kitchen staff were exceptional. Edy especially. Modern rooms.

Miinukset: The front desk help Anhello was arrogant and condescending. His attitude angered both me and a co-worker. I have taken 500 tourists to Cusco over the years and been in many hotels. I will never take another group to the this hotel so long as Anhello is working there. He put a bitter taste in our mouth for an otherwise great hotel experience.

Plussat: Everything about the place

Plussat: The cleanliness of the room but of the hotel itself. The side of the room was good.

Miinukset: The spa area is very poor. There is neither sauna nor indoors's pool. Breakfast;s time was 5AM to 10AM. However, the last day I went at 5.15am and it was closed. Due to lack of time I could not have breakfast.

Miinukset: Breakfast was not included in the price and rather expensive.

Plussat: The breads at breakfast were very good and the staff for breakfast were very nice The hotel looks nice but that's about it apart from the above

Miinukset: When we got there before check in time the guy at reception said our room wasnt ready but if we want to check in early for a cost of $50us then we can So they did have rooms ready they just wanted us to pay which I thought was a bit cheeky considering the hotel wasnt near full capacity After a few hours in our room there was a very strong and choking smell and fumes coming through the AC we called 3 times and I went up to reception to tell them before someone came down to check the smell and fumes got so bad we couldn't stay in the room and we sat in the hallway until they moved us to a different room they apologized for this and said they gave us a room upgrade it wasnt really it was the same size room same everything apart from this had a door leading onto a terrace I wouldn't call this a upgrade I would of preferred just a normal room and my $50 back that they charged me for early check in as we spend an hour of the 3 hours in the room outside in the hallway but they didnt I would not go back to this hotel if I went back to Cusco I would find a hotel in the old historic part of town

Plussat: Everything eas just amazing. Thank you so much

Plussat: we stayed at a tipi room, so it was just for us. It was so pretty and cozy! We had an issue with the outlets that was fixed right away. It was very clean and comfortable. You will have an electric heater that keeps the tipi hot and you can manage it as you wish. we really enjoyed our stay.

Plussat: The location

Miinukset: The noise. Bathroom door and other bedroom doors slamming all night, sound from street,live music from the courtyard . The room was tiny and uncomfortable to maneouver around

Plussat: I stayed in private room for 3 nights then i switched it to Teepee room and I realized how cozy and nice is the Teepee room! And it is even cheaper. They have life band every night if you are interested.

Miinukset: The echo at the hostel can be annoying when ppl walk around or talking but I was ok with it after switching to the Teepee room as they are located in small garden in the far end of the hostel.

Plussat: the vibe is great and there is live music at night !

Plussat: The staff are lovely and helpful. I felt so safe here. I was allowed to leave my bags while doing the Inka trail at no extra cost which was very kind of them. The atmosphere is also great. Next time I’m back in Cusco, I will definitely stay here!

Miinukset: There was nothing I didn’t like. I’ll recommend this place to friends and family

Plussat: Nice and clean .

Miinukset: Nothing

Plussat: Great location. Good price. Staff not so friendly I personally found to other Peru hotels. San Agustin Plaza same hotel group down the road and I preferred.

Plussat: Service was very nice people.

Miinukset: Internet connection was very poor,

Plussat: Appropriate breakfast times Location

Miinukset: Room locks Small space room Price comfort

Plussat: Great location. Staff not helpful or friendly at all. Breakfast was just ok.

Plussat: the bussiness suit

Miinukset: not enough umbrella to borrow during the raining day

Plussat: Good location Clean Superb breakfast Complimentary mate de coca Nice staff Excelent value for money Really good food at the hotel's restaurant They even have complimentary oxigen in case you get altitude sickness. We didnt use it, but its a pretty useful addition.

Miinukset: Nothing at all

Plussat: Great location -- only a couple of blocks off of Plaza del Armas Clean & tidy rooms Friendly staff Pretty good breakfast options (not much for gluten free peeps like me, but eggs & fruit were sufficient)

Miinukset: Slow-ish wifi, but not the worst (and not what we were there for) Strange lukewarm coffee at breakfast (though this might be a Cusco thing) Many rooms open to the atrium/lobby which is a nice view but very loud (easily fixed by closing windows when sleeping), though I suppose this is much preferred to having a room facing the street which would be infinitely louder with honking & road noise

Plussat: Very nice hotel and clean, great location, the breakfast is great!! The stuff is very very nice, they gave me a hat because I was sun burnt I greatly recommend this place !!

Plussat: Coca tea offered as we signed in. Restaurant was very good. Loved siting in the open seating area enjoying coffee or tea with the sun shining down. Quiet. And a walking distance to Dominican Monastery and shopping.

Miinukset: Beds were a bit hard. No thermostat to control night time temp.

Plussat: Super hotel in sensible price. Good location, near centre. Conditions were great! Room clean, sunny, with fresh bedding, heating, microwave, dryer, dishes. Reception staff was very nice. Breakfasts included (buffet), very delicious. The best hotel which we visited in Peru!

Plussat: Super hotel in sensible price. Good location, near centre. Conditions were great! Room clean, sunny, with fresh bedding, heating, microwave, dryer, dishes. Reception staff was very nice. Breakfasts included (buffet), very delicious. The best hotel which we visited in Peru!

Plussat: Sijainti

Plussat: Because the staff was very nice and kind.

Plussat: Property was very accommodating and allowed me - and the group of 6 i was separating from to store all our luggage at 6am in the morning as we go on a tour even though I hadn't checked in yet

Miinukset: It would have been nice to have a hair dryer but overall this wasn't a big deal

Plussat: This is my second time here and I strongly recommend this place for any visitor on its way to Machupichu or just staying in Cusco. Well located, clean and modern, good shower and bed and gentle staff.

Plussat: It's all new, very clean, the shower is superb, bed comfortable, well located, nice staff, very recommended.

Miinukset: Went order in the breakfast(eggs)they were a little slow getting the eggs to the table .

Miinukset: Great breakfast, friendly staff, spotless.

Plussat: The breakfast was good. Large spread and omletes made to order.

Miinukset: The room we booked wasn't available. Turns out they only have one room with a bath and it was booked when we reserved. They should have never even booked us Total bait and switch. The last night there was a gas leak. They couldn't get the technicians until the next morning so they were just going to leave it leaking out. We made the decision to evacuate to a new hotel in the mmiddle of the night. Oh and it is marketed as a 3 star hotel. It is not even close! More like a 1.5

Miinukset: Very frugal about documents even though we were staying at the same hotel one night before.

Plussat: Nothing... The staff told us that they don’t have rooms available becuase some problems they had in part of one of the floors.

Miinukset: The room they offered to us wasn’t good as the room we booked. We didn’t get any message prior to arrival and we saw at least 2 people checking in while we were waiting for the taxi to go to the other hotel.

Plussat: Great breakfast, central location and great view from room.

Plussat: The rooms were nicely decorated with comfortable beds

Miinukset: Limited vegan menu

Plussat: The rooms were very clean. The bathrooms were newly remodeled and very very nice.

Miinukset: The internet worked sporadically in our room but always worked in the lobby area.

Plussat: Everything was wonderful. Location was close to everything

Miinukset: Unfortunately, I was here during the quarentine and could not do much but I would stay here again

Plussat: Nothing

Miinukset: Was treated horribly, do yourself a favor and do NOT book this hotel.

Miinukset: Given this hotel operates under the global Ramada branding I thought it was disgraceful that they wouldn't wave the cancellation clause as we couldn't fly from Europe

Plussat: The location is excellent. Free shuttle bus to airport should be bonus. The room we booked is very spacy.

Miinukset: It is pretty good except the hotel seems old.

Plussat: Room was magnificent

Miinukset: nothing

Plussat: It was very good to deal with booking.com

Miinukset: The hotel we booked deal with us as we paid very little money that the way to give us the very poor room upstairs. So what explain in booking wasn’t true.

Miinukset: The curtain weren't that opaque and there was a safety light right in front the window which means the room was lighted all night long

Plussat: Breakfast was really nice and everything was homemade! Accommodation was clean and staff was very very helpful and kind. Apart from shower and location, everything was good.

Miinukset: Location was a bit too far from the centre. Especially when you are struggling with high altitude, it takes quite a long time to go to the main square, etc. We stayed at 3rd floor, and shower sometimes just became cold, and then became hot a bit later, repeated a few times. Our guess was the hot water is intercepted by other floor users...?

Plussat: Kind, helpful, friendly staff. Plant-lined courtyard. Scrambled eggs and coffee!

Miinukset: Weak, soft floor that I constantly worried I would break through. Tight space for 4 adults traveling with luggage for each.

Plussat: Warm and hospital.

Miinukset: Forgot to pick up us from airport.

Plussat: Location. Staff helpful

Miinukset: Had sewer smell outside in the lobby. We were in 2nd floor room 201

Plussat: I took ill during this trip and the staff were incredibly helpful in assisting us in going to the hospital and accommodating of our needs.

Plussat: The staff was friendly although unable to fix any of the issues that we had. It was conveniently located to the train.

Miinukset: Just walking in, the room smelled awful. A combination of mold and a used porta potty. The room was also directly over the street and the noise felt amplified in the room. My husband asked me twice if I was sure the windows were all closed, because it was so loud. We asked to change rooms, they said there were none others. We asked if we could have ear plugs, they said they didn't have any. We asked where we could buy some, they said they had no idea. Additionally, we both woke up with back pain from the bed. Yes, this place is cheap, but we absolutely got what we paid for.

Plussat: The bed was very comfortable, free hot drinks and water located on several floors and the staff were very helpful giving maps.

Miinukset: There was no elevator so it was difficult to bring bags up and down stairs and the breakfast wasn’t the best.

Plussat: Henkilökunta hyvin ystävällistä ja avuliasta. Huone oli tilava ja kylpyhuone myös hyvä. Vuoteessa oli tarpeeksi lämpimiä peittoja joten nukkuessa ei tullut kylmä. Liikenteen ääniä ei kuulunut huoneeseen.

Miinukset: Huone oli kylmä eikä siellä ollut mitään lämmitintä.

Plussat: Purified water and tea available. Friendly staff.

Miinukset: 5 floors climb. No elevator. Difficult at this altitude.

Plussat: Clean, comfortable, courteous staff, good breakfast

Miinukset: Location is a little bit of a walk from the plaza de armas, no elevator

Plussat: The room was comfortable. Good selection for breakfast. Location for us wasn’t relevant as we were overnighting en route to Machu Picchu.

Miinukset: There was no lift! Our first night we were on the 3rd floor and it was an effort to walk up stairs at that elevation. On our return, we were given a very nice room on the 1st floor - much better. The hotel entrance is at a busy bus stop, however the noise didn’t penetrate into the rooms.

Plussat: Nice hostal! Very friendly staff, good beds and great location. We arrived with a night bus and we could check in very early. Super nice!

Miinukset: No warm water

Plussat: Super friendly. A nice, quaint and quiet place. Perfect for families. We even had our own kitchen and loved the eclectic decor.

Plussat: It is located in a walking distance from the city center, the property is divided in two parts, one has rooms (think they call them the "de lux" ones) located on the ground floor and have a small living room and a bathroom. a wooden stair lead to a wood platform where there is the bed (it is right under the roof). These rooms have just a small window. So the first impression was not great. The other part has standard rooms. On the top floor there is the breakfast lounge with a beautiful view of Cusco town. On the ground floor hot water and teas are available anytime. There is a supermaket in front of the hotel. Host was helpful

Miinukset: The entrance to the hotel is not directly from the street, It is passing through other properties and, if dark at night, it is not nice. Breakfast room should be heated in advance especially in the cold season. The breakfast is very basic (missing fruit, ham, cheese).

Plussat: Location is fine; walkable distance from the main square (though after all the centre is not big); staff are friendly; room cleaning is a nice touch; quiet at night; nice little things for guests (water, tea etc.)

Miinukset: Facilities are very basic - EVERYTHING is a bit old and run down. Shower is not hot enough. Staff are friendly but some of them speak only Spanish (not even very basic English) which is a big problem if you have something to communicate with them - you will end up typing on Google Translation all along, even worse if you’re in a rush like I did. The unsatisfying issue that I personally faced is that I was given the understanding that I could pay by card but for some weird reasons the card machine did not work. I barely had enough cash and it was a nightmare sorting that out with the staff through Google Translation.

Plussat: Cleanest rooms in this price range. Very friendly staff, saved us from a hoax of a taxi driver, they confronted him for us. Nice patios to hang at.

Miinukset: We had a small issue, when one of the staff members insisted that we pay for a glass that we didn't break. Not much of activities or such..

Plussat: It’s in the middle of the historical center, so we could get everywhere by walking. Very nice and helpfull staff. We liked the breakfast also. Good quality for the price we payed.

Miinukset: Several doorways and staircases are not built with tall people in mind; my 6 feet (182cm) boyfriend bumped his head at least once a day!

Plussat: The crew was the nicest people ever.

Miinukset: The water in the shower wasn't very hot, just warm. A little noisy.

Plussat: The staff is awesome, and the place kept clean

Miinukset: It was hard to find in the dark my first night.

Plussat: Very friendly staff. Well located hotel, very quiet place

Plussat: The location is really good. You can walk to Plaza del Armas in less than 10-15 minutes.

Miinukset: The staff has to open the door for you. I came and left at some crazy hours. They always opened. I just felt a bit guilty.

Plussat: The staff was increadably helpful! My Spanish is very lacking and they took the time to figure out all that I needed and provided me and my aunt with a wonderful stay.

Miinukset: The location was not ideal for a tourist wanting to see the historical buildings of Cusco.

Plussat: Everything was excellent

Miinukset: It’s a short walk from the train but it’s uphill.

Plussat: Great shower, good bed, clean, friendly and nice breakfast

Miinukset: Not in centre of Cuzco. Although this is also an advantage: it is on our way to Puno and near the airport.

Plussat: The family that operates it is wonderful! They are willing to do anything to help and accommodate to your needs. Fantastic! Older building but comfortable and convenient-?with everything necessary for a family!

Miinukset: Nothing

Plussat: We absolutely loved this hotel. The family that run it are so kind and helpful. The place was always clean and tidy. When we went on our Salkantay and rainbow mountain trek we were allowed to leave our bags in the hotel for the few days which was a great help to us. All the staff are so helpful, our insurance company had to call us and they let us us the hotel phone to receive the call. We loved the location, just 5-10mins up the hill outside the busy centre, with a great view over the city from the breakfast room. We also had a little heater in the room which was a bonus.

Miinukset: The only small problem I will point out here is that the WiFi can be very hit and miss, but that is all.

Plussat: The view from the breakfast room was nice and staff were helpful getting us a good price for a taxi the next day to the airport.

Miinukset: It was very cold in the rooms. I wish there would have been something done for this. Also the WiFi was not working at all for anyone in our group (5 of us) and we were in different parts of the hotel. The staff said it was working for them so it should be working but when considering that of the 5 people in our group one of us has a phone from germany, united kingdom, and 3 from america...its a bit odd that it didnt work for any of us.

Miinukset: Huoneessa ei ollut lämmitystä.

Miinukset: Nothing

Plussat: We loved that they had heat, and hot water. In Cuzc, hot shower is not available in every hotel. So we were glad to have that available to us. Breakfast was simple but nice. The lady was there to make us eggs in any style. Coffee was excellent! This was a small hotel and the staff was very friendly. We really enjoyed staying there. This was a great deal for the money.

Plussat: The staff was great. We had a great time there and they were always super helpful. They even kept our bags while we went to machu pichu for a couple days. Nice view from breakfast area upstairs. Hot shower and comfy bed.

Plussat: Friendly and helpful staff....nice breakfast, fabulous coffee!!!

Plussat: From friendly staff to everything else that matters.

Miinukset: Distance to city

Plussat: Amazing view

Miinukset: Everything was perfect

Plussat: The views of Cusco were great. The room and bathroom were both spacious.

Miinukset: The shower was not hot. The breakfast buffet was okay, but pricey.

Plussat: rooms are large, food on site, friendly staff

Miinukset: wifi was suppose to be included but we were only able to log in once, taxi's are able to get up the hill but buses are unable

Plussat: Amazing Peaceful Staff very helpful amazing buffet Rooms Devine Showers fabulous Loved it

Plussat: We loved the peace and quiet of the courtyards and the room. It was clean, the breakfast was excellent.

Miinukset: We selected the dinner option but the actual meal choices were limited and one night they only had chicken available.

Plussat: Really nice cozy place to stay.

Miinukset: We often run out of toilet paper.

Plussat: Staff was extremely helpful and kind. Good English. Location is great- right next to the market and very close to plaza de Armas, which is most amazing. Comfortable bed, good breakfast and hot shower. They kept my bag while I went to Machu Picchu and there is tea available 24/7. I really enjoyed my stay.

Plussat: The property was in a great location next to the San Pedro market. The staff was so amazing and attentive. The front desk was always open and provided coca tea and hot water. They made sure that all our needs were met and did it with smiles! Also I loved that the property was connected with a girls orphanage and some proceeds went to them!

Miinukset: It was a little noisy at night.

Plussat: I love everything about the property except the noise between rooms. Staff were extremely friendly and helpful. Very caring as well. They offer us advice and tea on staying under altitude. Also gave me oxygen when I was not doing well and had bad reaction with the tea.

Miinukset: No sound proofing between rooms. The room floor was noisy when we walk and we can also hear noises from other rooms.

Plussat: Very clean and great breakfast.

Miinukset: Too noisy at night.

Plussat: Is was nice and the customer Service was excellent

Miinukset: I think they should not put the check out at 9am it is very unusual in a hotel and not convenient for the guest as we normally have full days excursions and guest end up really tired.

Plussat: Very close to the center and nice breakfast

Miinukset: The bed could be a bit more confortable and the bathroom is out of date

Plussat: Great hotel with friendly staff and a good location!

Plussat: - nice staff - good quality of breakfast - big bed

Miinukset: Some noise in the alley in early morning

Plussat: Great location Exceptionally clean

Plussat: Great location and very nice staff

Plussat: Hotel was modern and very clean.

Plussat: Very helpful and friendly staff, and a nice relaxing building design

Plussat: Helpful staff

Plussat: limpio, cuartos amplios, free internet,

Miinukset: since it is a hotel in a tourist city of cusco, i think that the personnel should be knowledgeable of things to do in and around the city, especially since the guests will most likely be tourists that want to know what to do... for example noboday told us about the city tours, and when we found out about it, we asked at the front desk, and they did not know the times, or where to get tickets, etc... also, they did not know about kusikay show... i had to go online to find out all the details... sometghing they should have the information readily available... this lack of knowledge of things to do in the area is something that should be included and should be improved by the hotel...

Plussat: Clean, spacious, great staff

Plussat: spa was good, very kind people

Miinukset: windows were not so well done...wind can come inside the room

Plussat: We loved everything about this old monastery in Cusco. Firstly, the service was impeccable. We were never left wanting anything. When the hotel discovered that my wife and I were celebrating our honeymoon, they upgraded our room and gave us a complimentary bottle of delicious sparking wine. We were so grateful! Secondly, the atmosphere of place is truly magnificent (the chapel and the religious paintings - wow)! We also drank huge quantities of the delicious complimentary tea in the lobby and got free oxygen sent to the room when we were feeling the altitude. The breakfast was incredible and someone was there to help you at all times. The room was more than we could ask for with an excellent bath and shower and the room being cleaned/spruced up whenever we left the hotel.

Miinukset: Everything was perfect. No complaints.

Plussat: The ancient well kept design of the monastery turned into a hotel is just genius and beautiful . meuseum like with all the paintings. the middle garden breathtaking with the fire pit at night. location couldn’t be better staff exceptionally professional oxygen i he fed rooms

Miinukset: nothing

Plussat: The staff is courteous and competent, meeting the highest standards of customer service. The building and individual rooms are historic and comfortable. The courtyard in particular is a peaceful haven where it is possible to simply relax, have breakfast or lunch, or have tea and cocktails later in the evening. In the Peru State of Emergency crisis, they came through with flying colors--ready to help in any way they could.

Plussat: From beginning to end, the staff at the Belmond did everything in their ability to make our stay wonderful. 5 star service at every corner.

Plussat: Everything was perfect! Service exceptionnel.

Plussat: View from window

Miinukset: The personal don't speak english, they told, if I travel in Peru, I have to speak Spanish. I asked to give me key for safety box, they told, it costs 5 soles

Miinukset: We made our reservation 1 room 4 $ but they bought us $ 9.

Plussat: Very clean and comfortable

Miinukset: You will climb a lot of stairs

Plussat: Very nice place to stay for few nights, good localization, friendly staff.

Plussat: The breakfast

Miinukset: They don t change everyday the sheet of the bed when the people check out. I was on the room and saw their technique cleaning: they just put some fresh spray on the bed and make the bed again with out changing. If you want to leave your bag you have to pay too per day.

Plussat: There was a bed to sleep in

Miinukset: Be prepared for no running water throughout the day and night, purchase and use your own TP, and your bed may be sold to someone else who pays cash upfront.

Miinukset: i couldn't use the hostel... was closed at the time I arrived and nobody answered the knocks and bell.