Cusco hotellia

Plussat: What a lovely hotel with the best service and great little touches to make the stay even better. Highly recommend!!

Plussat: On an evening the staff put hot water bottles in your bed and leave tea next to it!! The food at the hotel was incredible, both the breakfast and the evening dining. I had steak on our first evening and it was the best steak I've ever had. During our stay we did the Inca Trail, so we were at the hotel for 2 nights, away from 3 nights and back again for 2. Whilst we were away the hotel looked after our luggage ensuring it was in our room when we got back from the trip, we even got a free upgrade which was amazing.

Miinukset: I can't fault this hotel, everything was perfect!!

Plussat: We returned to the hotel after an overnight trip to Machu Picchu to find we had been given an upgrade to a large suite. Our luggage had already been taken to our room. The service is wonderful as is the breakfast. Fast and efficient service - nothings too hard. We keep coming back. The decor is stylish and location ideal for exploring.

Plussat: Really enjoyed the extra touches like a hot water bottle & herbal tea brought to your room!

Plussat: The hotel is perfectly located- just a short walk to the much busier central square. You can walk to the main attractions. The staff are friendly and extremely helpful. Nothing was too difficult. The rooms are spacious with a king size bed and well equipped bathroom. In the evening complimentary tea is brought to the room. Wonderful layout and design.

Plussat: The hotel is beautiful! Very charming and well thought out. The courtyard where you can relax by the fire pits is amazing. I met several wonderful, like minded people out there. Rooms are beautiful, beds comfortable. The rooms can get hot in the afternoon.

Miinukset: We stayed for two nights in September, stayed in a triple room with a loft which my friend and I loved (room 320). Unfortunately upon returning from our multi day hike we were given an upgraded room.... normally id be thrilled about an upgrade but this room had no loft so no privacy. It was also located right by the bar, restaurant and security office so the noise was AWFUL. Nothing like wanting to sleep after a four day hike + Machu Picchu only to be kept awake by rattling dishes and clanging glasses, heavy doors opening and shutting, staff gossiping. To make matters worse our shower had NO HOT WATER. Even a cheap hotel room has hot water. I brought it to the attention of the front desk who sent someone to “fix it”. Well that someone was the bell hop who just let the water run for ten minutes, told us it was fixed and left. Yeah it wasn’t fixed. I took a $275 lukewarm shower. Last but not least when you leave they ask you if you want to leave a tip on top of your bill. I thought it was a little strange, I’ve never been asked to just leave a tip on top of my bill at a hotel checkout. I asked the girl who it went to and she couldn’t answer me and just said it was optional. I asked her again who it went to and she just clicked by it and didn’t answer me. I had already been tipping my waiters, bartenders and housekeeping fairly well but didn’t mind leaving a little extra if the girl could just tell me who gets the tips/who splits it. Weird!

Plussat: The courtyard was SO nice. They had blankets for the fire pits and waiters coming around to take drink or food orders. They brought hot water bottles for the beds and hot tea each night to the rooms. We LOVED it here.

Plussat: The hotel was fabulous. Small, boutique type, great rooms, super comfy beds, a beautiful courtyard with an splendid seating accommodations to rest after a walk or adjust to the altitude. The restaurant Piedra y sal, incredibly serve gourmet food. And the breakfast to die for. I would return to Cusco just to stay at Antigua Casona

Miinukset: Nothing!

Plussat: We stayed here just before doing a 5 day trek. They let us leave our bags and even let us use a free room to shower when we finished our trek, even though we weren’t staying in Cusco that night.

Plussat: One of the most magical hotels; beautiful rooms and wonderful breakfast. Well-conserved & great location.

Miinukset: The bar closes very early (it was shut around 9pm)

Plussat: It was the most beautiful hotel I have every stayed in . We were upgraded to the most incredible suite. The actual hotel had been a monastery in the 1600 and had so much character and style. One evening we went to dinner and they had beautiful singers and musicians playing. It was spectacular

Plussat: The staffs were nice and kind! They prepared coca team to release our comfortable when checking in. They also prepared a cake and champagne to celebrate my birthday!

Miinukset: No thing

Plussat: Nice surroundings, garden and room

Miinukset: There is. I place to retreat in the pubic areas

Plussat: Beautiful restored 15th century monastery with care attention to every detail. Staff was attentive and helpful. Breakfast was an added bonus.

Miinukset: Nothing

Plussat: This place is amazing. The staff exceptional. The bed is just huge and so comfortable. There is nothing to fault about it. The location is great.

Miinukset: Having to leave :(

Plussat: From beginning to end, the staff at the Belmond did everything in their ability to make our stay wonderful. 5 star service at every corner.

Plussat: Beautifully restored monastery with a lot of original features kept Amazing central courtyard where you can eat and drink

Plussat: Absolutely stunning property and a central location. Breakfast buffet was outstanding.

Plussat: Beautifully designed full of charming ambiance & in the heart of wonderful Cusco, Cannot recommend highly enough.

Plussat: This hotel is an amazing place! The staff are exceptional and you’re surrounded by absolutely gorgeous artwork. Highly recommended for anyone traveling to Cusco and seeking a truly unique experience.

Plussat: Very nice staff and a great room.

Plussat: Fantastic staff and property!

Plussat: A fantastic hotel with large bedrooms, and excellent bathrooms. The staff were exceptional, so friendly and helpful. Nothing was too much bother. The tea stand in the lobby with coca leaves was very beneficial when trying to acclimatise to the high altitude. I'd highly recommend this hotel for its excellent location and price.

Plussat: Casa Cartagena exceeded our expectations. The staff were attentive, friendly and super helpful. The rooms were clean, spacious, and the hotel's location is perfect - just steps away from museums, restaurants, and the main square. We loved hanging out in the courtyard after a day of hiking/day trips. The spa is also a bonus! Highly recommended and would stay here again next time we're in Cusco.

Miinukset: N/A

Plussat: The staff provided a warm welcome with memorable personalized service. With only 15 rooms, we felt like royalty. The spa and gym are small, but nice. The included breakfast was delicious. We wanted to stay longer to enjoy the facilities. Highly recommend.

Miinukset: Nothing.

Plussat: The staff are absolutely amazing! We saw the same staff each day and they went out of their way to learn our names and where we are from. We had to change hotels for our tour and the porter carried our bags for us a block to the new hotel. Exceptional standard. We will definitely be back and would recommend to everyone!

Plussat: Stay here, don't stay anywhere else. A lovely hotel with very friendly helpful staff

Miinukset: There can be noise from other customers during the night

Plussat: Everything! The staff were amazzzzzzing Room was perfect Exactly what we needed between recovering altitude sickness and Inca trail hiking Wished we stayed there longer!!!

Plussat: Customed services were some of the best i wver had

Miinukset: Would like more food options

Plussat: The breakfast was varied and tasty. The spa treatments were amazing, very relaxing and warm. The staff were always friendly and helpful. Me and my wife loved every moment of it.

Miinukset: There was nothing that i didnt like. It was perfect.

Plussat: Breakfast was lovely, location perfect. In the heart of Cusco, but super quiet - like a little oasis. And they pump oxygen into the rooms to deal with the high altitude of Cusco.

Plussat: What a gem in Cusco, more than comfortable, beautiful oasis in the heart of Cusco. Staff could not be nicer, friendlier and more accommodating!

Miinukset: Nothing, it’s amazing

Plussat: Good location.

Miinukset: Small rooms. dark with windows facing the corridor. Very dull breakfast. horrible smell in the lobby. I expected more from a 5* hotel.

Plussat: Professional staff, good location.

Miinukset: The room was rather noisy and I expected more personal touches like flowers in the room. Also, I am gluten-free and vegan and would have liked more choices. It’s a beautiful hotel, just had hoped for more for the price it costs.

Plussat: Best of the best

Plussat: One of the best hotels in Cusco with very good location, beautiful hotel built in an old Colonial Mansion, immaculately clean, the rooms are furnished well, and the breakfast buffet is excellent. Wonderful hospitality from the moment upon arrival and delicious cuisine and cocktails. We attend the Pisco Sour lesson in the evening and was amazing. They had even made note of my birthday and prepared a delicious cake for breakfast. I highly recommend this hotel.

Plussat: The staff are attentive, the breakfast was incredible, beds comfy. It’s the most amazing oasis in Cusco. And they pump oxygen into the rooms to help with altitude issues

Plussat: Beautiful, clean, staff, location

Plussat: This boutique hotel is an absolute oasis within the city of Cusco. As you walk in you are greeted by friendly staff and the sound of classical music through the stereo. The rooms are opulent and have everything you need. Service was great! They even kept a bag for me when I spent two days in a different town. Loved my stay here.

Miinukset: Breakfast takes two long. There was only one staff member both mornings that did both the service of coffee, the taking of breakfast orders and the serving of breakfast (perhaps also making it, I'm not sure). Would be better if they either have a 2nd staff member working or have the coffee available at a self-service station.

Plussat: Food，Environment，Location，Nice crews

Plussat: Great location. Professional staff.

Miinukset: Felt a bit cold. Not many people around. Price very high compared to other excellent options in area.

Plussat: The hotel is fantastic. It exceeded our expectations.

Miinukset: The bed and pillows were a bit too soft for us.

Plussat: Beautiful room, very attentive and detailed services

Plussat: Lovely place with nice staff

Plussat: Service exemplary. Every request was handled efficiently and always with a smile. Couldn’t ask for anything more.

Miinukset: Nothing

Plussat: Loved everything! We were in the Inca suite; one Wall is glass exposing original wall from the original convent! The room was gorgeous and the bathroom was enormous, heated floors and beautifully appointed. The level of beauty and detail was not exclusive to our room - all of the rooms have the same level of detail. The restaurant is excellent, everyone working at the hotel went above and beyond to make our stay fabulous. The location is great - one block off the main (pedestrian) square.

Miinukset: Nothing. Everything was far more impressive than I imagined. If there was anything I would change it would be to have the hotel in s city that offered more to do or see.

Plussat: We were upgraded to a beautiful presidential suite. Concierge tended to all our needs. Obtained our rail tickets to name a few.

Plussat: The hotel is a combination of pure luxury and total peace. Adjacent to its larger brother. Monasterio, with a beautiful (private) cathedral in between. From the moment you enter, the staff takes care of just about anything you need. Butler service, concierge, and anyone on site is courteous, friendly and above all, making sure that your stay is as comfortable and pleasant you can ask for. Plaza Nazarenas is as central you can be, but in the meantime serene and quiet. Would definitely stay there again!

Miinukset: Can't think of it, but perhaps that we had to leave after 3 nights.........

Plussat: Service quality out of this world - absolutely top

Plussat: Because the hotel was quiet and it was a special occasion for us our room was upgraded. Amazing experienced topped by our butler Daniel who looked after us and made us feel very welcome

Miinukset: My wife got a migraine overnight but the hotel couldn’t provide any parecetamol so had to wait until the pharmacy was open. Make sure you bring own medicinal supplies.

Plussat: The hotel is very modern and clean, but the location was a bit far from the city center. We had our rooms at the 6th executive floor. My room was exceptionally big with a small sitting area beside the bed, and the view outside of our room was great. We were quite disappointed on the other room for my relatives on the same executive floor. The room was small and only got 2 small windows with no city view. Overall both rooms were very clean and comfortable. The staff was very helpful and attentive. The breakfast was great with a lot of varieties. Overall we were very happy with our stay at Sonesta Cusco!!

Miinukset: The hotel was a bit far from the city center

Plussat: BREAKFAST JUST OK CHARGES EXTRA FOR CAPPUCINO.

Miinukset: CHARGES EXTRA FIR CAPPUCINO

Plussat: Staff was very pleasant

Miinukset: Not possible to regulate the room temperature. The wifi also never worked properly over the 4 nights we were there.

Plussat: Beautiful hotel, great breakfast spread!

Miinukset: Everything was great!

Plussat: Staff very friendly and helpful.

Plussat: Loved the breakfast and 24 hour coca tea. Also love the free airport pickup and drop off.

Miinukset: Nothing!

Plussat: Everything. Nice rooms and super tasty breakfast. Everyone greets you with a big smile. Will be back soon!

Plussat: The view of the Andes from our window was wonderful! The service was excellent! We were very comfortable and it was wonderful to come back to after long days on tours of Macchu Picchu and all the amazing destinations and sights! The breakfasts were Excellent and the service throughout hotel was warm and welcoming! We found Cusco to be a wonderful place to explore!

Plussat: Everything

Miinukset: Nothing

Plussat: Nice staff, clean, comfortable room, wonderful breakfast & 20-minute beautiful walk to the Plaza de las Armas, Nice & generous lobby.

Miinukset: The check-in was a bit rocky / confusing.

Plussat: Very clean and comfortable. Enough space in the room.

Miinukset: There was no pot for hot water

Plussat: amazing staff great location right next to the historical center and ruins beautiful room comfortable bed perfect shower

Miinukset: There was nothing I didn't like about this hotel! it was one of my favorites from the whole trip!

Plussat: The room , bathroom was spacious for the 3 of us and I like the design with the stairs and sitting area above. The breakfast had great variety and delicious. The staff were all excellent- very accommodating, helpful and friendly- hard working people .

Miinukset: The water from the shower splattered to the floor.

Plussat: Staff were smiley. Restaurant was good value with large portions of good food.

Miinukset: Nothing

Plussat: Beautiful, comfortable and quiet. The breakfast was simply amazing. The staff was very friendly, and was helpful with printing our tickets and storing our luggage for several days. We would've liked to stay here longer, but there were unfortunately no rooms available anymore. The best hotel we had in Peru!

Miinukset: The bed was on the small side.

Plussat: Great staff and super delicious breakfast. Very nice building and charming style in the room.

Plussat: A very nice hotel. The staff was great and the food at the restaurant was good.

Plussat: Central location, but quiet and restful. Staff very helpful and friendly.

Plussat: Everything was perfect !!

Miinukset: Would have like a heat radiator and a window in the room.

Plussat: The staff was amazing. Very friendly and helpful. They recommended us nice places for food and coffee and arranged for a driver to take us for a couple of day trips at a very reasonable price. The hotel itself is very clean with a beautiful internal garden

Miinukset: Breakfast could be a bit better in terms of the variety of food.

Plussat: Kaunis ja siisti hotelli hyvällä paikalla. Kävelymatkan päässä pääaukiolta Plaza De Armas. Ystävällinen henkilökunta ja hyvä, vähän erilainen ja boutique hotelliin sopiva aamiainen - kuitenkin riittävä. Kahden hengen huoneissa 2 isoa sänkyä. Siistit petivaatteet, mutta peitto oli turhan paksu. Huoneiden lämmitys toimii.

Miinukset: Hotellin kautta käytetty pesulapalvelu oli edullinen, mutta lopputulos ei kovin tyydyttävä.

Miinukset: The beds were incredibly hard, we called for towels and pillows several times before they came, they argued with us several times (even after proof was given) about our discount through Expedia and lastly charged us extra fees when leaving for towels which was ridiculous and never disclosed!!!

Plussat: Very very cute boutique hotel. The staff was excellent in helping and guiding. Quiet and modern room. Everything felt luxurious and special.

Miinukset: The restaurant is dead at night. Not the best place for a convivial drink and talk.

Plussat: Amazing Service from the moment we arrived!

Miinukset: Lack of A/C, but wasn't a big deal. overall, it is a 10/10 for the price!

Plussat: Service was really good and the hotel really nice

Plussat: very kind staff nice room and breakfast close to plaza de armas，easy to find good restaurant

Miinukset: none

Plussat: The location

Miinukset: The hotel is very expensive for what it offers - a good location and breakfast. The Hilton is just a little bit more expensive than Terra viva but the standards of beds, windows, bathrooms is much superior. If one booked a tour that requires to wake up very early, at least you would like to have a good night sleep. In this hotel, it was not easy as it was very noisy, due to the cars and buses on the streets, and the activity in the kitchen of the hotel since 4 am.

Plussat: Very friendly and helpful people and made my stay very comfortable.

Plussat: Clean hotel and rooms. Staff were very helpful and friendly. Very much appreciated the gesture of rose petals on the bed and fresh roses in the room to celebrate our honemoon. They also gave us a free upgrade! Breakfast was varied and well cooked, always hot tea available at reception for drinking. Only hotel to provide bottled water and a heater in the room. Great location and free transfers to the airport and storage of baggage whilst hiking Machu Picchu.

Miinukset: Nothing.

Plussat: The location is great, close to the historic centre, but also very quiet (ideal for light sleepers). The rooms are excellent, very spacious and equipped with all amenities. The staff were extremely helpful (we had an issue with lost luggage by LATAM airlines) and they even stored our luggage for free after the check out, as our flight was in the evening. Would definitely stay here again!

Plussat: Loved all the spaces and Services , bit ir is worth mentioning the inside patio.

Miinukset: Nothing

Plussat: Professional staffs,very helpful

Miinukset: Nope

Plussat: Friendly staff, great location, great breakfast.

Plussat: Helpful staff and interesting, traditional style building with two nice internal courtyards. Definitely ask for a room overlooking the the courtyard furthest from Reception on the first floor as we moved to this for our second night and it was lovely.

Miinukset: We stayed in a room at the side of the hotel on our first night and there was some traffic noise. Not terrible, but not as quiet and as nice a room as we moved to on our second night.

Plussat: Great location, good layout with some outside sitting areas. Very helpful staff.

Plussat: Staff, Service, Rooms were beautiful!

Plussat: Hotel is built around a series of beautiful courtyards. It has a good location. Good service.

Plussat: The rooms and bed were really comfortable. The breakfast was the best we have had on our trip to Peru. Loved our stay... wished we had stayed there for longer.

Plussat: Just Okay hotel. Not too pricy, and in a fairly good location. the restaurant in the hotel was also nice and satisfying.

Miinukset: Unlike all other hotels I stayed in Peru the Wi-Fi in rooms was in additional charge although my understanding at the time or reservation was that Wi-Fi will be offered as a complimentary service, not only in the shared space but also in room. Also, all others hotel offered complimentary two bottles of water due to poor water quality, however in this hotel the bottles were offered was an extra charge which was also disappointing. There was a heater in the room but it wasn't working. The socket was burnt and unusable.

Plussat: Location and breakfast

Miinukset: There was a strange smell in bathroom but not all the time

Plussat: Breakfast was excellent, the staff is very nice, especially Lucia. The hotel is spectacular, very nice combination of old and modern.

Miinukset: The only downside is the noise - in the evening and in the morning. From other guest and from the staff... We couldn't sleep very well because of the noise and it happened two nights in the row. It's a pity for such a hotel. Another thing is the payment at the check-in: didn't accept our Maestro card in EUR and needed to withdraw in EUR and change the sum in dollars.

Miinukset: It was the worst place to stay I had during my one-month journey across Peru. The price is really high. For that price I had a tiny room with the window to the hall. There was no daylight at all! All night the light in the hall was turned on, and I have a ventilator right in front of the window - it was sooo noisy all night.

Plussat: Great location, beautiful old building, safe and convenient area

Miinukset: Room a little dark - no natural light, no external window Staff were efficient but not particularly friendly

Plussat: Everything - a genuine « premium » hotel

Miinukset: Nothing

Miinukset: Room service was terrible. The options were little to none and they completely made up what they wanted to give you when you ordered. Only did it once and didn’t do it again!

Plussat: Lucia at guest relations was outstanding. Lucia made sure we were always comfortable and looked after to a high standard. The wait staff were also extremely friendly.

Miinukset: Staff was not polite and they were not trying to help even some of them can't understand English

Plussat: AMAZING PROPERTY!!!!!!! We all wish we could stay a little longer but the little time that we were there, we felt one with nature. The staff was outstanding, they went above and beyond to make sure we were taken cared of. We got an upgrade to a house and it was beautiful. We got to feed two baby Alpacas, that was one of the many highlights of our stay.

Plussat: Amazing mountain views from a double glass fronted modern and very comfortable large room. Lovely little perks throughout our stay. Baby Alpacas which guests can bottle feed twice daily was fantastic. Beautiful sloping garden down to the Urubamba River. Beautiful place to star gaze & see the Milky Way. As a small-medium luxury hotel (in terms of number of guest rooms) this meant the staff were very personable. The staff were outstanding (without doubt some of the best hospitality staff in Peru - extremely proficient, helpful, warm & welcoming. These folk set the benchmark for the rest to follow!) Massage in Spa was extremely good. Pisco Sours were excellent. As much bottled water as we needed (may sound odd but was welcoming when carrying out physical activities in the valley).

Miinukset: Nothing.

Plussat: Breakfast was incredible. So many options and everything was delicious. Great service.

Plussat: Beautiful grounds, and the hotel architecture blends very nicely into the natural setting. Good food, good spa service, cute llamas, attentive service. We saw hummingbirds while eating our breakfast on the restaurant terrace. The toiletries are environmentally friendly (no individual bottles)

Miinukset: Slow internet, poor wine selection (red wine by the glass; only one choice and not good), no TV in the room

Plussat: Incredible location with amazing views to the river. Service and food were superb.

Plussat: In an amazing environment near the Urubamba river this establishment is a small paradise. Everything in armony invite the guests to relax in quality!!! Excellent manager and staff!

Plussat: Everything was perfect here. I’ve done Belmond Andean Explorer and Hiram Bingham before staying at this hotel that I had a high expectations for the hotel’s amenities and services. It was such a lovely and luxury stay in nature, and it felt like a vacation after vacation.

Miinukset: Since it’s located right next to the river , there are quite of bugs, flies, and gnats. However I didn’t get bitten at all (I normally get bitten by mosquitoes all the time). Just keep the doors closed.

Plussat: A stunning property next to the Urambamba river. A quiet spot to relax half way through our tour of Peru. No tv's an added bonus! Staff all very friendly and accommodating. The children especially enjoyed bottle feeding the resident Al pacas .

Plussat: Beautiful room, the staff was fantastic. It is also very convenient that the hotel has its own train station to Machu Picchu. Breakfast was delicious.

Plussat: Very clean room with lovely decor! The staff was extremely nice and helpful at all times. They even packed us breakfast at 5 am for our bus ride and held our extra bags. Very relaxing. Wish we could have stayed longer! Would definitely come back here if we visit Cusco again.

Miinukset: Per most of the building in Peru, they are older so the walls are very thin.....

Plussat: Staff is absolutely wonderful. The rooms were very clean every day. They made us a lovely breakfast each morning and we're a pleasure to talk to.

Miinukset: The only negative is the noise. We heard a lot of noise at night and early in the morning. But from what I hear from friends who stayed elsewhere in Cusco, noise is a problem in most places to stay.

Plussat: We were allowed to use their kitchen and the staff was very friendly and helpful. We were allowed to check in early which was very nice after a long night in the bus.

Miinukset: The room was dark with blinded windows right next to the kitchen. Considering the pictures we probably got the qualitatively worst room.

Plussat: Bed was comfortable there was always hot water in the shower! Breakfast was really good loved the pancakes all the girls are super nice and friendly specially Mayumi! They would bag breakfast to go for us even on the days that we had tours early in the morning. They always had hot water and tea in the room. Mercado San Pedro is across street and a mini Market. San Pedro train station is at 2 minutes walking distance and plaza de armas like 10 minutes walking distance. I'll come back and stay here again. Thank you girls for making our staying so pleasant.

Plussat: Wonderful staff, very friendly and happy to give recommendations. Beds were very comfortable.

Plussat: Friendly staff and nice breakfast. The shower was great, with hot water, and the room was pretty clean. They offered bottles of water as a courtesy, wich I tought was really nice. The location was good, a ten minute walk from Plaza de Armas and near the local market.

Miinukset: We stayed in two different rooms. The first one was more expensive because it was supposed to have a larger bed, but it was just two single beds aligned, with a very unconfortable mattress. The second room had a better queen size mattress. Also the blankets were too heavy, kind of unconfortable - but nothing too important.

Plussat: Opposite San Pedro market and convenient for the Plaza de Armas. Very reasonably priced quaint B and B. We had early starts on both the days we were there and they packed us a breakfast box. The staff were delightful.

Miinukset: Nothing.

Miinukset: Hotel was noisy at times.

Plussat: We stayed in several different properties in Cuzco and this was definitely the best. The location was perfect, the staff were very helpful (we realised when we arrived that my boyfriend had lost his passport on the train and they did all they could to help us get it back, and check in without it). The room was cozy and came with free tea and coffee and a thermos of hot water when we arrived. The shower was hot and powerful. There were countless extra blankets and covers on the bed as well as a plug in heater to keep us warm at night. The breakfast was better and more generous than most others included in the price in South America (bread, omelet, fresh fruit, fresh fruit juice, tea, coffee) and the view of the town was pretty. It was great value for Cuzco.

Miinukset: For the price, nothing. Stay here when you are in Cuzco!

Plussat: Cusco B&B is a fabulous little B&B located in an ideal situation close to the main city centre. Our bedroom, although a little snug was well presented and had everything we required, including a mini fridge and tea making facilities. All the staff were very welcoming and were eager to help with any tours or taxis you may require. Breakfast was plentiful and was served by a friendly team of young ladies and, as we had an early start on our last day, we were provided with a boxed breakfast to take with us. We would definitely be happy to return here.

Miinukset: Most of the time we had plenty of hot water for showers, however there was one occasion (probably at peak shower time) when the water pressure dropped significantly

Plussat: The position is great, right in front of the Mercado Central and 10 minutes of pleasent walk to Plaza de Armas. The room was clean, the bed comfy. Breakfast was great, freshly prepared in front of you at the moment. Staff was gentle and available with any request, they also help you organizing tours around the area if you need to.

Miinukset: We had a ground floor room and it was a bit dark.

Plussat: very clean and helpful staff

Plussat: Since we got there, the staff was great. Cesar greeted us and was very amicable and kind with tips and suggestions.

Miinukset: The bathroom smelled a bit strong. But the room was great!

Plussat: Location was excellent, only a short walk to the main square.

Miinukset: N/A

Plussat: lounge area - very relaxing and welcoming great food - both dinner and breakfast

Miinukset: noisy in the morning

Miinukset: The wifi signal was not good in our room

Plussat: Located on Av El Sol, less than 10 min walking distance from Plaza De Armas, you can visit Cusco easily. The staff was extremely welcoming, offering a tea upon arrival and helping with luggage. Easy to speak English. Rooms nice and clean, nice bathroom. Breakfast according to Peruvian standards. The only negative point was the weak wifi (3rd floor).

Plussat: Fair relation between price money and quality. Very clean.Very comfortable bed. Good breakfast. Seven minutes walk to get Arma’s Square (the heart of Cusco)

Plussat: The staff was amazing, very clean rooms.

Miinukset: Food at the hotel was ok but there’s lots of better places outside.

Plussat: Overall, the breakfast buffet was good with a variety of meals provided everyday. It was nice to try some of the local food/beverages provided at the hotel restaurant giving us an opportunity to experience novel Peruvian cuisine. The hotel's location was ideal. It was near various plazas to tour, near many Peruvian restaurants, near some money exchange stores, and it's right across from the Inca Rail office if you're considering taking an Inca train ride to Machu Picchu. The convenience is very nice!

Miinukset: The air in Cusco is a bit dry but don't think the hotel can help that! :)

Plussat: The staff is extremely nice and will do whatever you need to make you feel comfortable. Really, the staff was top notch!

Miinukset: The bed was not the best, but that wouldn’t stop me from staying here again...

Plussat: The location is very central with a lovely park close by, great restaurants in walking distance as is the main square. Staff are super friendly and helpful.

Miinukset: No complaints at all.

Plussat: Staff are excellent, chocolates to the room are a lovely touch. Welcome drink also a nice touch. Rooms are clean and spacious. Had a probably with a noisy air con unit, they temporarily gave us a heater and the next day upgraded us to a superior room. Lovely buffet breakfast each morning, bonus was the harp musician while having breakfast. Free transport to and from the airport is great.

Miinukset: Rooms aren't sound proof, can be noisy !

Plussat: We treated ourselves to a Superior Suite which had stunning views over the city and to the distant landscape. The 'lounge' area was very large and comfortable which was great for our first 2 days while we acclimatised to the altitude. The staff were really helpful and they looked after our luggage while we were away in Machu Picchu. The hotel's travel agent, Janet, was a lovely lady who was very knowledgeable and helpful. The hotel location is superb, near the main square but even nearer to a small square which became our favourite in Cusco.

Miinukset: Cusco is cold in the evenings in September and the hotel lounge can be chilly. Nice enough but make sure you go down with some warm clothing on.

Miinukset: Front desk staff not so helpful, check out time a bit early

Plussat: We had a wonderfull stay at your hotel! Thank you for keeping our luggage safe at no extra cost and the free airport shuttle was much appreciated! Room was nice, clean and spacious! Food at the restaurant was great! Didn’t get the porter’s name, but would like to thank him sincerely for his great and friendly service!

Plussat: Nothing... The staff told us that they don’t have rooms available becuase some problems they had in part of one of the floors.

Miinukset: The room they offered to us wasn’t good as the room we booked. We didn’t get any message prior to arrival and we saw at least 2 people checking in while we were waiting for the taxi to go to the other hotel.

Plussat: The rooms were very clean. The bathrooms were newly remodeled and very very nice.

Miinukset: The internet worked sporadically in our room but always worked in the lobby area.

Plussat: We checked in and it was our honeymoon , staff were nice & location amazing. After a long flight turned the shower on though in room 211 and it was spraying side ways, worst pressure too. Flooded the bathroom floor after 5mns, made a complaint to reception nothing was said to accommodate this inconvenience which was poor to be honest

Miinukset: WiFi and internet are very bad

Plussat: the location first, the welcoming, the architecture, the friendliness of all staff, the confort of the room and the very smart and good restaurant, whom has a Peruvian show every evening, not to forget a complet breakfast. i highly recommend this hotel.

Miinukset: the room service could be a little faster

Miinukset: Noisy room in the courtyard

Plussat: Really nice location , clean rooms and delicious breakfast!

Miinukset: Very early check out time

Plussat: Location was great, and showers and WiFi the first night were great

Miinukset: Attitude of bar staff and WiFi and showers the second night were terrible

Plussat: The location was amazing, close to everything by walking. Very safe area and a pharmacy next door with very knowledgeable staff. They have oxygen tanks and were very eager to help you use it when needed (altitude sicknesses is NO joke). Travel agency downstairs was super good. Amazing cheap prices, and lots of options for different day trips. I booked 2 thru them and were the highlight of my trip. ATM onsite. Good free breakfast. Nice rooms, with enough lighting. Cleaning daily. And warm blankets. Beds were comfortable with its own light. Wish they had privacy curtains too. Big lockers and able to leave suitcases in storage while hiking.

Miinukset: The bathrooms were a bit cold. Would help to have some kind of heater. During my second stay there was no towel. I had just come from a 4 days hike so I had no clean towel with me. I couldn't shower that night. And no towel the next day either.

Plussat: Such a nice hostel really beautifully decorated. Clean showers, hot water, fresh breakfast. Probably the prettiest hostel I stayed at in Peru. Location is bang in the middle by the plaza. Music is played throughout the day which gives a fun vibe and is switched off at a good time to allow us to sleep.

Miinukset: When we were here there was a problem with the water for a day but it was soon fixed. Also a cat jumped on me while I was sleeping lol

Plussat: Incredible facility, plug ins at the beds and inside the lockers for charging, perfect location. Also, very hot water and good pressure in the showers!

Miinukset: The breakfast is a little light, but still fine.

Plussat: I am a solo traveler, staying in the 8 beds female dorm. The bedroom and facilities here are clean and comfortable. You can easily reach the plaza and main streets by taking few minutes walk. There are mini markets, restaurants, shops for money exchange, tours and souvenirs nearby. Staffs here are nice and helpful. And the bar inside the hostel provide large portions and great variety of good foods. I had a BBQ in 18 soles and a welcome drink (Nice pisco sour)here on Friday night too!

Plussat: Location. many good friends.

Miinukset: It was difficult for me to use my closes that are in black because the room was too dark to see everything with one light. It was cold in the night.

Plussat: Lovely staff and great food... comfortable and relaxing hostel as a solo traveller to rest and enjoy the nice sunny courtyard on the sun chairs. Great location! Also loved how it was decorated, super cute!!

Miinukset: The only bad thing was that you could hear people walking very loudly on the wooden floors all around, as there only the thin wood planks acting as the ceiling and floors.. quite noisey when trying to sleep. But earplugs do the trick.

Plussat: The location was good, very beautiful, the toilets were clean, the room was really nice.

Miinukset: Everything was good but the staff was not, just an example, it was my birthday I've just arrived from Machu Pichu, it was less than 10 minutes after the time for the free drink and the guy and the bar sad, oh no, I can't and was really rude, what is a drink? So stupid.

Plussat: We only stayed for a night, but really liked the place. I am sure it's a nice place to hangout. The interiors, ambience is warm and welcoming. The breakfast was included for the price, which was really helpful. Our main concern was that the place location is close to drop off after Machu Pichhu tours and should allow late night check-in, both were excellent. We were shown to our beds, place was still awake at 11pm and dinner was available till 12. Dorm was in old fashioned room with wooden doors, very earthy and aesthetic. Room was clean, silent and bed was very comfortable. and overall warm. just what we needed after two days of walking and traveling. common bathrooms were just outside and functional.

Miinukset: didn't find anything that we did not like, our stay was too short to evaluate any shortcomings.

Plussat: Common areas Beds Food Tour desk

Miinukset: Expensive to book extra nights. Lack of towels for rent

Plussat: I love the hospitality and the customer service mentally this hotel offers. I wish more hotels can learn that. I will stay again next time. Francisco (the kitchen guy) was superb.

Plussat: A welcoming, charming base for exploring Cusco. The food is also superb.

Miinukset: The heating was noisy, and I could not always get it to work.

Plussat: Fantastic staff (Maria and Francisco were extra helpful), really comfortable bed and extra roomy, stylish accommodations and the location was perfect. I left to Machu Picchu and the hotel kept my bags for me until me return for my second night at the hotel. They even packed a breakfast for me when I departed for an early 7am flight.

Miinukset: The heater had a leak during my second night. That was the only glitch during my stay.

Plussat: The breakfast was okay, but quite a little repetitive.

Plussat: the rooms felt warm and cozy and it was a good quiet location

Miinukset: nothing

Miinukset: Close to the center, staff really nice and helpful.

Plussat: I had a single room which was quite big and cosy at the same time. It was very clean and warm as I arrived late at night. Good shower. The breakfast was great and staff extremely helpful. They did my washing for not more then an hour.

Plussat: Amazing staff - will do anything to help you and make your stay the best possible GREAT location - 3 minute walk to Centro Historico Great food - buffet breakfast was great every morning included: lots of fruit, lots of different bread/roll options, eggs any way you want them, meat, tamales, coffee, multiple types of juices, avocado, nuts, and more that I'm probably forgetting Room was very beautiful and had two levels - beautiful stone- wall bathroom

Miinukset: nothing!

Plussat: Amazing staff- when I told them we were leaving early in the morning (2:30am) before their buffet breakfast they OFFERED to leave pack lunches for us at the front desk so we'd have it for our trip. When we woke up the next morning for our trip the front desk guy gave us our lunches as they promised at 2:30am. They went above and beyond my expectations for customer service. Great Location - RIGHT next to the Plaza De Armas in Cusco, and next to some great restaurants Beautiful Room - our room had two levels and was very elegant looking inside. The bed was comfortable, tv worked great, and the bathroom was really nice

Miinukset: There was nothing I didn't like about this hotel!

Plussat: Charming interior, helpful staff, comfortable room and bed. Breakfast box available for early departure or making trips etc

Miinukset: It was all good!

Plussat: The personel is super friendly, super helpful, and super professional. The hotel is quiet. The breakfast buffet is DELICIOUS and it really offers Peruvian typical food. The atmosphere is inviting.The room was very clean. I highly recommend this hotel.

Miinukset: I LOVE EVERYTHING!

Miinukset: There was a problem I am Argentine so I booked as a tourist, the problem was that I traveled with my daughter who is living in Perú, so they wanted to charge me 18% that they would charge a local because my daughter is living there, they say they charge the room not the people init and doesn’t matter the nationality of who booked it; none of the other hotels charged me that, I refused to pay and negotiated that I would only pay the tax corresponding to my daughters stay so I payed 9% for her after a long and heavy argument and thanks to booking whom they called and fully supported me. The gentleman that attends to the dining room was amazing!!!!

Plussat: Nice and quiet room Comfortable bed Helpful staff Central heating On a lovely street with artisan shops

Miinukset: Bathroom could do with an update

Plussat: Breakfast with plenty of options, very good locaton close to some great places to eat and the main plaza. Quiet at night considering central location. Nicely decorated throughout with pleasant courtyards and views from some rooms.

Miinukset: The small doors as I'm 6"3 but it makes for a great photo but does add to the charm of the hotel.

Plussat: An excellent place to stay, nice, quiet, room confortable, near of all important places to visit. I highly recommend this hotel.

Plussat: Breakfast was great, location is perfect! Beautiful views from upstairs.

Miinukset: There was a leak in our bathroom, only noticed it on the last day.

Plussat: Charming hotel right in the heart of Cusco. Simple, clean rooms and very good breakfast.

Miinukset: Nothing major, but the heating was not working the night we stayed.

Plussat: The breakfast was very good. They even provided a breakfast to go on days where we had to leave before the breakfast was available.

Plussat: Big room, very good breakfast and great location! But it could be a little to high for people who sick from heigh.

Miinukset: Nobody speaks EN, staff didnt know anything - all the time we must asked few times for what we need and still get it only after a bit argues... Beds are as rock, cant sleep at all..

Plussat: Breakfast, warm shower

Miinukset: Unfriendly staff!!

Plussat: Location, building.

Miinukset: Room was very small with only space for a bed. Bathroom was private but on a higher level.

Plussat: Great location, very nice breakfast, great shower in the room. staff were all very friendly.