Cusco hotellia

Plussat: Absolutely gorgeous hotel right in the center of Cusco. Felt like we were staying in a beautiful castle. We were given an upgrade for our honeymoon and the room had a lovely balcony overlooking the city.

Plussat: Beautiful building and tastefully decorated.

Miinukset: Too warm room during the night.

Plussat: Trio of women traveling the Inka trail; lovely room with outstanding beds. Service was outstanding, to include hotel arranging for a clinic visit for one of us with an injury. Bar was good, breakfast was excellent. Spa also used, to include massage service.

Plussat: Loved everything about this hotel, especially the staff, fantastic breakfast, outstanding hospitality.

Plussat: Amazing hotel, very friendly staff, great location.

Miinukset: Valitettavasti kaikissa huoneissa on kokolattiamatto. Ainakin joissakin huoneissa voisi olla parkettilattia. Olen jonkin verran allerginen, mutta pillereillä siitäkin selvisi.

Plussat: Everything was perfect from arrival to departure. Even the little gym was great for conditioning before my Inca trek. Excellent food and service!

Plussat: Location, view

Miinukset: At checkin, Roger sat us down and energetically told us our room was not ready (we were early) and suggested we upgrade. I said no, so he asked me if we "really wanted" the room we had reserved. I explained we were tired from the long trip and asked if he could watch our bags and we would return later. He persisted in excitedly selling the upgrade. At checkout, no one could explain why I was charged 40 dollars more than what was listed on the bill. (The visa receipt did not match the folio) Of course it was the 10 percent charge at checkout that does appear in the booking email. These games were surprising at an spg hotel. .Everyone Was very nice while they created a sense of confusion that (of course) costs the traveler money. (I am sure worse for those who speak no spanish).

Plussat: Excellent customer service

Plussat: Attentive staff like I've never seen before. Taking care of every need and going above and beyond to make you happy.

Miinukset: The hotel is a little old and could probably use a face lift.

Plussat: Everything is so great , good location nice staff and the room is very comfortable

Plussat: The food at breakfast was impressive, tasty and beautifully presented. The pastries were delicious. The chefs who were cooking eggs were friendly and helpful, and produced beautiful and interesting plates. The surroundings were pleasant, comfortable and relaxed.

Miinukset: The only difficulty we experienced was in getting English style black tea with cold milk. The coffee machine in the room was supplied with tea bags, but no milk was supplied and we had trouble getting Spanish speaking staff to understand the need for a small quantity of milk in a jug.

Plussat: The place is beautiful and is very located also the staff is generally friendly.

Miinukset: The room we booked was pricy and was in -1 floor so no natural light facing a wall. As that big issue was not specified in our booking the staff upgrade us to a second floor but we had to argue our way around. The check out was extremely early (10 o’clock same time breakfast was over) so when we came back to our room the keys didn’t work! We had to bring the issue to front desk as you don’t normally have such early checkouts in a 5 star hotel. I had a manicure at the spa and was 6 times more expensive than at a regular city saloon but was extremely badly done (I could have done it myself much better) and they took for ever to do it! Finally for all the troubles we went through they offer a free taxi to the airport and didn’t register the fact so it was late and we had to pay in the end

Plussat: Superb buffet breakfast! Comfy rooms. Great location. Friendly helpful staff. Nice indoor pool and spa area. Luxurious lobby for lounging with sunny courtyard.

Plussat: Wonderful atmosphere

Miinukset: Like all converted convents not an ideal hotel layout- poky rooms and weird layout. They did a great job with what they had.

Plussat: The hotel is amazingly beautiful , the spa treatments were great , the concierge arranged for us a first class and very well organized tour to Maccu Picchu , the breakfast and the restaurant were great, and Mr. Abel at the front desk was kind and try to help in any way possible.

Plussat: Loved the staff and excellent hospitality.

Miinukset: Too short of time to stay and enjoy.

Plussat: Extremely friendly, detailed, and attentive service. A very luxurious stay and a delicious breakfast.

Miinukset: There's nothing not to like about this hotel! Everything was great!

Plussat: Everything, staff always ready to help. Walking distance to plaza de armas. Spa, must try Jhonatan, inca ruins to visit inside the hotel, the convento was built on top of two different cultures incas, and the previous

Plussat: Nice facitities

Miinukset: On arrival they tried to charge us extra for services we did not require and they tried to say that it was compulsory even though in the booking confirmation it just said that it was not included and there was nothing to suggest it was compulsory. These were items such as a tour of the hotel, extra oxygen in the room, reduction for usind spa services (all of which we did not want) . After a lot of arguing they circummed and cancelled the charge. However in the meantime they had entered several different amounts on my credit card which they cancelled but my bank took these to be fraudulent transactions and blocked my credit card which required me to make a number of long distance calls to clear the matter. So when we were supposed to be enjoying our selves we were busy arguing with them and sorting their mess.

Plussat: Cant thank the staff enough. These people go above and beyond to help their guests. Really one of the best hotels in the world because of the people that work there

Plussat: Todella tyylikäs ja kaunis historiaa kunnioittava hotelli. Kauniit yleiset tilat ja huoneet. Huoneissa oli lisähapetus lisäksi tarvittaessa tuotiin huoneeseen hotellin ensiapuhenkilön toimesta happipullo, josta sai naamarin kautta lisähappea, auttoi päänsärkyyn. Ihana allasosasto ja spa sekä saunat. Loistava aamiainen. Erinomainen sijainti.

Miinukset: Hieman kalliin puoleinen, muutoin ei mitään moitittavaa.

Plussat: Good location and pleasant staff. Great breakfast buffet. Nice therapy pool with sauna and steam room.

Plussat: This was an adorable boutique hotel with the friendliest staff! Our room was nice and comfy. The eating area was in the center of the hotel with a glass ceiling. On the second day at breakfast there was a local lady selling her wares with a real baby alpaca! We had breakfast one day and dinner one night and it was very tasty. Another great thing for us was that they happily kept our bags while we hiked the Inca Trail and came back for one final night before departing.

Miinukset: I can't really think of anything bad other than I wish we could have stayed longer!

Plussat: Fantastic staff, good location, large room, excellent breakfast

Miinukset: Room was bright very early, water was often warm at best and wifi was very poor in our room. For a room that is over $200 per night these should be much better

Plussat: Staff was so nice to us. They even provided free airport transfer at the end of our stay:) breakfast is AMAZING!

Plussat: Convenient location, good breakfast.

Miinukset: Payment & unauthorized charges issues which required contacting booking.com to resolve. At least once during conversations with reception about the issues I've seen another guest on a phone with their bank complaining for double charge - so I am definitely not alone in this.

Plussat: Nice hotel, staff helped us with all our problems, picked bustickets for us, breakfast was delicious, hot water in shower, very pleasure stay

Miinukset: The lady with souveniers and llama by the breakfast is little too much....

Plussat: Wonderful boutique hotel. Very welcoming environment sitting near the fire with the coca tea. Our room was a beautifully appointed suite with a nice little terrace. Excellent breakfast, with a wide selection of food in a nice courtyard.

Miinukset: We liked everything! Muchas gracias.

Plussat: The room was very comfortable and excellent breakfast

Plussat: Beautifull loby

Miinukset: The room was very uncomfortable, small, noisy. Ther was a very small luggage bench. Its an expensive hotel and I realy didnt think we got our moneys worth. Not the standerd expected from Novotel

Plussat: Very charming converted monastery. Close to the main square. My stay was comfortable.

Plussat: Convenient, character, high quality with staff who were accommodating. Sporting an interactive courtyard that provided opportunities to relax, work or chat.

Plussat: The staff were extremely helpful with moving our room when it was not comfortable. The hotel had a lovely atmosphere. The lobby made it look antique and charm was all way through the place. So close to the center too. Definitely recommend it.

Miinukset: N/A

Plussat: The hotel is fantastic, room huge dimension, staff cordial and good English

Plussat: Thoroughly like Novotel and stayed here twice. The steward/concierge desk was top notch, the desk guys were just as good, the food from the internal restaurant was good and quick when in a hurry, rooms were clean and quiet, location was superb. I would happily stay here again.

Plussat: Great location and value for the money. Very succulent breakfast and amazing staff. I would go again! Plus is perfectly located in the heart of everything.

Plussat: Kaunis hotelli erinomaisella sijainnilla. Erittäin hyvä aamiainen. Siistit huoneet. Standardhuoneiden sisustus oli pikkuisen vanhanaikainen, mutta hinta edukas niin ei haitannut. Muutoin mukavat ja siistit ja toimivat huoneet. Rauhalliset huoneet, mitään melua ei kuulunut tieltä tai muualtakaan. Hotellin yhteiset tilat historiallisen kauniit. Tulisin tähänkin hotelliin uudelleen.

Plussat: In quiet part of Cuzco but walkable to sites.

Plussat: Breakfast was really nice

Miinukset: Charged me twice!!!

Plussat: Bed was comfortable. Very clean overall. Breakfast was a little limited but good.