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Plussat: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Miinukset: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Plussat: The crew tried to be helpful but were equally frustrated with the ground crew.

Miinukset: Follow your own policies. Allow people to board (economy plus) with their hand luggage who have followed all the rules and chosen a seat in the front of the plane. My daughter and my KLM approved baggage were taken by the boarding crew while allowing other passengers to go with more than allowed

Plussat: Flight arrived on time

Miinukset: No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers.

Plussat: Everything works and quick to get to destination.

Plussat: In general everything is very good- clean, professional, friendly.

Miinukset: I am not crazy about how they board the plane (random) but it works fine. Was in economy and the seats felt smaller than other (domestic) carriers.

Plussat: The crew were very nice and helpful.

Miinukset: Providing a small snack would be great. Also the sears are extremely small so when the person in front of you reclines their seat all the way it induces a claustrophobic feeling and really limits your space. I suggest limiting the degree of reclining to not be as deep.

Plussat: Crew was very nice, efficient

Miinukset: Boarding in Iceland

Plussat: I appreciated that there were options to watch Icelandic movies and listen to Icelandic music.

Miinukset: On one leg my entertainment screen didn’t work.

Miinukset: the tray was broken and the water felt all over. the flight was 1 hr delayed. All of us stood the 1 hr waiting to know what's next. We could sit.

Plussat: Crew memebers

Miinukset: Nothing

Miinukset: Comfort plus seats need some work. Very thin padding on a hard seat. The leg rest needs to come up higher so you don’t slide down while semi reclined. Nice compromise between business and coach though.

Plussat: Amasing crew

Plussat: at 6"2' the large amount of leg space on Finnair flights is amazing, even in economy class I did not feel cramped.

Miinukset: Food a bit bland and uninspired

Plussat: Seat was comfortable, food was surprisingly good.

Miinukset: Nothing

Plussat: Great service and yummy food.

Miinukset: The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!

Plussat: Larger airplane, good seat.

Plussat: Friendly staff and smooth boarding process.

Miinukset: British Airways charge you for water. However the flight attendant did her best and brought me a glass of water. It is the first time that water is not courtesy form an airline.

Plussat: Crew was friendly, booked seat was good.

Miinukset: I travel very light, was finishing up a 14 day trip around the world, couldn’t check-in online. Tried a number of options. When arriving at airport - my checked bag was a total of 12kg, but was told if I planned to bring it home with me that I had to pay $100 bag fee. I realize that airlines charge bag fees - however, I was unaware in advance, booking from Lhr to FLL with layover in Oslo.

Plussat: The crew was really good

Miinukset: Perhaps seats just a bit more confortable. Overall a very good airline

Plussat: Boarded and left on time

Miinukset: Food was awful. It was so hot I was fanning myself. I had a 11 hour flight and than a 10 hour flight after both British airways, and the same exact food. So I just went hungry. I smelled something amazing so thought I would get a good hot meal as my last meal since I had not had anything in 9hours, but nope, just got a measly cold sandwich. I won’t book British airlines again for international travel, I’ll stick to emirates.

Plussat: The plane itself was beautiful and the seatback entertainment was serviceable.

Miinukset: Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close. I would never fly this airline again and will tell my friends to avoid it.

Plussat: Did not like anything about this flight to be fair. I thought the price was great until i realized that i came without a checked bag, a seat selection, a meal or even a polite check in process. FLew on some no name generic airline ont he way over, couldnt get a glass of water! WORST EXPERIENCE!

Miinukset: The JFK Norwegian staff at the check in desk were probably the most rude and unprofessional staff i have ever met. The line was around the corner, it took forever to get service and the check in personnel were rude, arorgant and just miserable.. Worst flying eperience EVER1

Miinukset: Delays with little explanation of what was going on. Loaded the bus, the unloaded. Should have just had us wait

Plussat: I made the mistake to travel with Norwegian, they charged my compact cabin baggage $80 claiming that it met the size requirements but weight exceeded ( never happened with any airline before, I have the bag for 8 years). On the way in the seats had too small leg room so I paid another $70 for a larg

Miinukset: I made the mistake to travel with Norwegian, they charged my compact cabin baggage $80 claiming that it met the size requirements but weight exceeded ( never happened with any airline before, I have the bag for 8 years). On the way in the seats had too small leg room so I paid another $70 for a larg

Plussat: Yes

Plussat: Left and arrived on time. Crew very efficient. Smooth flight.

Miinukset: Everything was great!

Plussat: See previous note about lost bag.

Miinukset: See previous note about lost bag.

Miinukset: Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent.

Plussat: Crew was awesome.

Plussat: Short, sweet, and yummy! Short trip, sweet experience with their staff and boarding process, and yummy snacks.

Miinukset: The best Airlines ever from every aspects, I’m frequent traveler of Turkish airlines and will be for good.

Plussat: Everything was great one of the best airlines I've flown on

Miinukset: Nothing

Miinukset: Leave on time. Offer more snacks

Plussat: Quick. Smooth!

Plussat: Tap was great for the long flight

Plussat: :(

Miinukset: :(

Plussat: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.

Miinukset: Offer drinks more often

Plussat: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful

Miinukset: gave old people seats next to the pass

Plussat: Food

Miinukset: Cleaning

Plussat: Crew was very helpful, seat was small and uncomfortable.

Plussat: Everything

Miinukset: More choices for the meal menu

Plussat: Great crew great pilot great entertainment

Miinukset: The way we board feels very classist.

Miinukset: We were seated near the back of the airplane. The heater came on midway of the flight, by the time we landed, it was difficult to breathe because it was so hot. The flight attendant all relocated from the back of aircraft to the front aircraft where it was cooler, I assume. I was worried for my son.

Plussat: Comfortable plane due to few passengers

Miinukset: 7 hour delay after flight postponed.

Miinukset: Warm bus for the transfer from one plane to the next!

Miinukset: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.

Miinukset: Flight delayed which made connections nerve wracking

Miinukset: They need to check the tv screens. On two different IcelandAir planes my screen wasn't working.

Plussat: Plane was clean and overall the service was good. The new terminal and gate at Helsinki are very nice.

Miinukset: Boarding was disorganized and chaotic. The seats could have been more comfortable for a tall person. Finnair also likes to nickel and dime.

Miinukset: The flight from Helsinki arrived 2 hours late to JFK due to mechanical reasons causing some passengers miss their connectiing flights, which is quite normal in airline practice. What was not normal and supper aggravating was the fact that nobody met us at the gate to help us rebook our missed flights. We had to find an AA agent in the departure area and stand in line with other passengers who were checking in to their flight to Jordan. There was no customer service what so ever provided by Finnair.

Plussat: The friendly crew, and quiet cabin

Miinukset: The food was too Finnish.

Miinukset: Boarding began 25 min after the indicated time. Huge crowd of people (big Airbus 330) was standing in the corridor in some kind of disorganized manner. Priority entrance was open, but then another 20-25 min in the closed waiting area, some kind of hoarder. Only then the mixture of all passengers was let through the sleeve to the plane. Why bother about Priority? Plane arrive in NYC 35 min late. Many transit passengers worried about their connecting flights.

Miinukset: Information on arrival time was not correct

Miinukset: Half the screens were not working - crew were made aware but nothing was done. Vegetarian choices were poor to non-existent ; I witnessed crew insist to a passenger that there were no vegetarian options! They finally cobbled something together for him but not a pleasant experience

Plussat: Confort and kindness

Miinukset: It was too cold

Plussat: Great crew.

Miinukset: Ran out of business class meal. Substituted a Econ class.

Miinukset: The crew was very interested in gossiping instead of assisting their first class passengers. I sat with the same trash since the 2nd hour on a 6 hour first class trip. The entire first class cabin all had their call lights on which were ignored for over an hour. If you asked for anything they seemed to be annoyed they had to stop talking to each other. The cabin was also very warm to be an international flight.

Plussat: Crew was nice, space was tight.

Miinukset: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.

Miinukset: Terrible meal options for an overseas flight. Discount airline-style buy your own meals not clear when purchasing ticket, poor drink service. Poor entertainment options. Ticket price did not reflect bare basics discount airline class of flight and service. Very disappointing.

Plussat: Crew was great and seat comfortable except my entertainment system wasn’t working. But the crew member offered me a different seat.

Plussat: Crew was nice, space was tight.

Miinukset: Hate that seat backs now apparently are commercialized. You have to pay to get to recline, seems like.

Miinukset: After paying for 2 seats next to each other, Iceland Air decided to change the aircraft and reboked us on regular seats. I am 6ft6 with bad back therefore booked the extra legroom seats and want to have my wife next to me to assist me with putting the carry-on lugage up in the spaces above. We ended up sitting 3 seats apart, I was in the extra legroom seat but in a middle seat,so I could not put my feet in the isle to prevent leg cramps. When we boarded the flight from Reykjavik to Boston I notified the stewardess and she assured she would help, but I never saw her again and no one came to our help. Also when we entered the REK airport after flying from Amsterdam we were not notified to keep our passport on us, as we needed to go tru another checkpoint. My wife had our pasports and went to check some shops, while I was reading a newspaper. After noticing that I could not go to the boarding area for our next flight, I was able to locate my wife and we barely made it to the gate in time.

Plussat: Lots of entertainment options, great price

Miinukset: It may be standard these days, but it's hard to be on a six-hour flight and not get any free food. You have to pay for everything except for juice, water, and sodas.

Plussat: My flight going to London was a train wreck...missed connecting flight, awful service and charged extra for a backpack that was called ”oddly shaped.” However, the return flight was the exact opposite, amazing service, free check-in because of my experience earlier and upgraded seating. I appreciate that they corrected what had gone wrong. Nicely done!

Miinukset: Grab business class upgrade offer - worth every penny.

Miinukset: Maybe have one flight be on time. Train ground crew how to put on fuel.

Plussat: Tap crew is very nice.

Miinukset: No turbulence

Plussat: Crew was great and seats had footrests.

Miinukset: Very old plane with outdated entertainment system and no power outlets. Had to take bus to plane, we repeatedly lined up for boarding only to have our flight delayed again and again.

Miinukset: Everything

Plussat: Overall, I can’t complain. The take off and landing was peaceful

Miinukset: The food could’ve been better. The wait time at Abuja needs lots of improvement. It was the worst part of the trip

Plussat: I enjoying having an aisle seat plus two empty seats next to me. I appreciated that you are conserving plastic cups. Keep up the conservation!

Plussat: Wine. Good movies

Miinukset: USB charging didn’t work. WiFi wouldn’t connect. Food was horrible. Cheap pasta. Flight attendants are just German, no warmth or connection, they just gave orders like we were employees. Will try to avoid Lufthansa in future if possible

Miinukset: They forgot our vegetarian meal requests on both flights. Few drinks. Old movies.

Miinukset: The first class seats need updating

Plussat: Yes-yes

Miinukset: All good

Plussat: I’m a fan of Icelandair. We have only done the Saga Upgrade so I cannot speak to economy. Food is great, seats are comfy, and entertainment is great.

Miinukset: I don’t really know what happened but it was over an hour for us to get our bags afterward at SFO which caused us to miss our connecting flight to LAX, so we had to wait until next day to fly. This was also the busiest travel day of the year and storms everywhere so likely out of their control. Not the hugest deal but was harder to get on connecting flight since Icelandair doesn’t have a ticket counter at SFO. Would never prevent me from flying with them again, I always have issues at SFO so avoid that airport altogether anyways- will try to go around going through there on our next iceland trip!

Plussat: Price

Miinukset: Use jet bridge instead of bus gate

Miinukset: No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed.

Miinukset: Haven't made it there yet still in Lisbon and no way to make it to cruise ship on time.

Plussat: Some on crew lovely. Others terrible, bitter people, not at all suited for customer service.

Miinukset: Disgusting food. Price gouging for checked baggage. Surly attitudes.