Cross Hands Hotel Old Sodbury By Greene King Inns

The bed was very comfortable and the buffet breakfast was just right for what I require.Would recommend but would also tell them about what I didn't like.

I didn't enjoy me meal, I opted for the lamb shepherds pie but it was very dry with too much potato and not enough lamb and gravy. The vegetables tasted as if they had been cooked for a while and this would be confirmed by the timescale from ordering to table which only took a few short minutes. Fresh veg can be done in 10 mins. I would have been happy to wait 10 mins.

Breakfast was disappointing. We came down at 9.00a.m. and the buffet breakfast was supposed to be available until 10.00, with cooked breakfast available until 12.00. We were obviously the last of a line of guests and there were no pastries, the croissants were burnt, the peppermint tea was an empty box and I finished up all the bits of fruit. The waitress said that what was on the buffet was what they had!!

The design of the family room was excellent. The location was easy to find and the staff where really friendly and helpful.

The cleanliness of the bathroom left a lot to be desired. There was a problem with the computerised billing system which meant that my meal didn't arrive (although this was deducted from the bill and the manager was very apologetic). Also when I arrived I was given a master key as the key to my room had been taken. As a woman travelling alone with my children this didn't make me feel secure.

Staff non existant except one very hard working young man seving breakfast on his own. Ordered a morning paper found it on reception. Could not give the key to anyone on leaving so left it on reception desk

Bar excellent -- cask conditioned ales staff attentive and friendly

Very loud birthday celebration ran well past midnight limiting our ability to sleep needs a bit of tender loving care in maintenance mold in shower breakfasts good but for dinner kitchen was inconsistent