Phu Quoc hotellia

Plussat: Hotelli on hyvälaatuinen pakettimatkaresortti, hyvine ja ei niin hyvine puolineen.

Miinukset: Hotellin ulkopuolella ei ole käytännössä yhtään mitään eli jos haluaa vaikka syödä paikallisesti joutuu aina ottamaan taksin. Itse viihdyimme kolme yötä, mutta kaksi viikkoa resorttielämää olisi ollut liikaa. Hotellin kohdalla uimaranta on ihan hyvä, mutta vesi ei ole kovin kirkasta eikä mitään snorklattavaa löydy.

Plussat: Asuimme 4 makuuhuoneen villassa 10 päivää. Villa alue on rauhallinen ja toimi meille (7 aikuista+4 lasta) todella hyvin. Villa on iso ja siisti, oma privaatti allas ja puutarha-alue on tosi hyvä. Villan vieressä on ravintola, isompi allas alue, kuntosali, spa ja lasten leikkihuone.

Miinukset: Kukaan ei oikein osannut auttaa ongelma tilanteissa, joka kerta kun pyysimme jotain esim lisää juomavettä niin piti soittaa ainakin kolme kertaa. Palvelua ei oikein saanut ja kun sitä sai niin sai aina odottaa. Tässä hotellissa huomaa selkeesti että on oikeesti neljän eikä viiden tähden hotelli! Ruoka hotellissa on turisti ruokaa ja löysimme listalta vain muutamia paikallisia herkkuja. Aamupalalla oli onneksi ihanaa Pho keittoa. Itse hotelli joka on kävelymatkan etäisyydellä, on todella iso ja rannassa oleva allas-alue ja baari on tupaten täynnä ihmisiä. Kokemuksiemme perusteella niin tämä oli ensimmäinen ja myös viimeinen Novotel yöpyminen.

Plussat: Property has a private beach; next to the beach there is also the main pool.

Plussat: The beach is clean. The staff are friendly.

Plussat: Ranta oli upea. Kiva että käytössä oli myös kajakkeja ja sup lautoja. Majoitus (villa) oli huikea. Oma uima-allas toi lisä luxusta. Kuntosalista iso plussa.

Miinukset: Sijainti oli hieman eristyksissä. Lähellä ei ollut paikallisia ravintoloita vaan piti aina ottaa taxi kauemmaksi. Hintataso oli korkea eikä lähistöllä ollut muita palveluja. Henkilökunnan englannin kielen taito oli surkea (respaa lukuunottamatta).

Plussat: Loved the buffet breakfast, Pool, service everything especially fitting for kids

Plussat: The location and service

Miinukset: Buffet was only average while the seafood restaurant was over priced

Miinukset: Paying method around bars and restaurants to slow. it would have been easier to book it to your room.

Plussat: Food was nice and could visit/ enjoy safari, vinpearlland easily.

Miinukset: The supervisor in nemo restaurant was rude and asked me if I came for the breakfast second time in this morning! She totally ruined my day! If she thinks I am suspicious, then she needs to check the entrance system internally first before she ask me! How unprofessional she was! Cannot believe she is supervisor in vinpearl resort. I complained this at my check out to the manager at the front desk. He handled this professionally, and tried to make my feeling better! I thank him for the caring attitude! The female supervisor who was working around 9:30ish on 23rd Jan, ruined my day and I have to share my experience on Korean SNS to prevent other korean travelers not to get this kind of bad experience!

Plussat: Very comfortable room and great facilities. Good selection of food. Nice pool and beach.

Miinukset: The hotel is so bad for the environment. A lot of unnecessary single-use bottles, no water dispensers and only give you small water bottles each time. No recycling bins. Constantly putting paper under the door with messages. Most staff are nice. One in the bar by the beach was very loud and extremely rude to us.

Plussat: The rooms and bathrooms are huge and nicely decorated. Pool area is super nice. Reception staff are very friendly. It's a nice place, but needs to make strides towards being more sustainable.

Miinukset: A hotel of this size can make a difference to the environment, but this one is full of plastic and has no obvious recycling facilities or eco policy. The only water available was in small plastic bottles that were subsequently thrown away in their thousands. There were eight small plastic bottles in the bathroom every day. We visited the nearby beaches and they were full of plastic, which is indicative of the attitude.

Plussat: The resort is very clean and well kept. The pool and the gym are amazing. The free tennis is a major plus. Going around the area is made very easy with the tuk tuk service and also the complimentary bus to the night market everyday at 15 and 17 is great! The rooms are wonderful and the bed is super cozy!

Miinukset: The buffet that is included in the all inclusive is not good. I would not suggest taking the all inclusive package except that due to the location of the resort far from any other restaurants or towns it is the only option.

Plussat: Close to the land and safari. We’ll schedule for shuttle bus between the locations.

Miinukset: I’ve dropped mail to consult the airport pickup but didn’t get respond for over 1 month. Then I called the hotel to let them know my flight but was told to write mail again. But when I arrived the airport, there is still no reservation for me. And I was told to wait for another 30 min. The arrangement really need improvement. Also, when I arrive the hotel finally, it takes around 20 min to keep me waiting after getting my passport. And in the meantime, they are dealing cases with other customers. And told me that they cannot find my reservation. When I showed my booking record, they found it immediately. It was really disappointing before arriving the villa.

Miinukset: Fantastic food and service. I couldn't fault this hotel. Brilliant kids club for the kids

Plussat: Fabulous Breakfast, lovely setting overlooking the pool and sea, huge variety with not the same bakery selection day after day. Kayaks and pool tables etc to amuse ourselves. Live music in the evening. DJ at the SKy360! Mia at The Sora and Umi resturant was lovely in explaining the dishes on the Menu and making suggestions that were perfect and looking after the one vegetarian member in the group. She also guided us on where to procure some local produce that our family found delicious.

Miinukset: No water provided by the poolside or beach unless you buy. Could do better to look after guests by the pool and beach. Also, the room service could do better to vacuum the sand from the rooms. The beds were not very comfy, a bit saggy/hard.

Plussat: Vietnamilaiset asiakaspalvelijat olivat ystävällisiä ja aidosti kiinnostuneita asiakkaiden hyvinvoinnista. Vietnamissa yleensäkin ihmiset olivat ystävällisiä ja auttavaisia.

Miinukset: Alueen rannat ovat erittäin roskaisia. Käytännössä jätteet ajautuvat rantaan ja estävät uimisen luonnonrannoilla.

Plussat: Food is great, facilities and activities for kids are very good.

Miinukset: It'd been better to have more choices of restaurants.

Plussat: Beautiful scenery. Accommodating staff. Food was fresh. Clean pools. Room was nicely decorated and clean. Quiet and relaxing, worth the money to spend a weekend here. We celebrated our one year anniversary and was given free cake, which was a nice touch.

Miinukset: Beach was nice but somewhat dirty, if you walk along the shore you will definitely see trash. I did not expect to see that at a 5 star resort. Actually saw some black/reddish water running from a stream into the ocean at the rock barrier. Wish I didn't have to see that. Food was not as good for my taste, but that's subjective.

Plussat: FAB! Everything was gorgeous. One of the nicest hotels I've ever stayed in. Staff are very friendly. The hotel itself is a bit removed from the town but that didn't bother us. The room was stunning. The sun-loungers were so comfortable.

Miinukset: Food and drink is expensive, but in line with other 5 stars in Vietnam, so we expected it to be.

Plussat: Excellent service and Attention to detail. They catered to our allergy needs. There was always gluten-free bread available for breakfast and they even prepared a gluten-free birthday cake which was very much appreciated.

Miinukset: The polluted ocean. It’s so unfortunate that the water is full of garbage, literally. A lot of plastic bags, empty bottles, pieces of wood gets washed up on the beach. The staff keep cleaning through out the day but it’s just too much garbage. Having said that they have fantastic well maintained swimming pools.

Plussat: The room and view of the gardens from the room. Room amenities. The bed and pillows extremely comfortable. Gardens beautifully kept and lush. Staff very friendly and helpful. Outstanding breakfast. The food at the Vietnamese restaurant in the resort was delicious. The live cover band that appear most evenings were excellent with just ther right tone (not too loud). It was a pleasure to stay at this paradise resort for a week.

Miinukset: The area outside the resort is over-developed and looks to be getting worse. Restaurants serve very average food. For this reason I would not return.

Plussat: The breakfast was expansive and catered for all tastes and was fresh each morning. Staff were very friendly and nothin was too hard. Staff always smiling

Miinukset: The pool was very clean although during the day there were pockets of oils and other things gathering in some of the corners which made it look a little unhealthy.

Plussat: Everything was great, room, breakfast and service impeccable. But the piano player, the teddy, the ginger and other details were above our expectations. They listen to you and try to make you feel special. Wonderful service.

Miinukset: Maybe the only thing we didn’t like was that our room was cleaned very late.

Plussat: I like the pool and the staffs.

Miinukset: The WiFi is too slow!

Plussat: Sparkling wine during breakfast, breakfast was amazing, clean beach

Miinukset: Totally overpriced food at the restaurants, we paid 200,000 vnd for 11 pieces of french fries for our daughter! Not just that, the portion of the food in the restaurants was also pathetic, especially at the indian restaurant! Go outside of the hotel to eat, you‘ll be surprised of the value of the meal compared to the hotel. Other thing is that there are jelly fishes in the water, not the hotel‘s fault but just to give a bit of warning, my daughter got stung. The staff’s attitude in the kidsclub was not consistent. For 6 nights that we stayed there, only the last 2 days that we have a friendly staff that was enthusiastic enough to be there and play with the kids, the rest of the time was just a quite unfriendly staff who looked like that she rather be somewhere else.

Plussat: there is very nice pool with romantic coconut trees and beach. Also nice breakfast is serving in every morning.

Miinukset: They should upgrade the karaoke devices for better sound

Plussat: the most beautiful resort in phu quoc

Plussat: Everything was great. The staff is extremely friendly and helpful. The facilities and location were just perfect. We had an amazing time there...could relax and enjoy all the resort offers. Thank you for making our holidays wonderful.

Miinukset: There is room to improve the food at the pool bar.

Plussat: A lot of flora, big rooms, nice beach, good breakfast.

Miinukset: Lots of problems in the room (we rented a Villa) - 3 times the electricity went out, clogged toilet, and one time the shower stopped working. Poor maintenence, and the staff alnost did not understand english. Overall - a disapointement.

Miinukset: Worst and scary experience in The Shells Resort & Spa Phu Quoc I didn’t believe the other reviews about people getting robbed at The Shells Resort, but now after what I experienced at this resort, i definitely will not come back here again. I stayed here June 20, 2020. Around 4 AM of June 21, 2020 when I woke up, every was normal until I checked my phone, my purse and couldn’t find it. I discovered that I lost money, my phone and purse was stolen , although the room's door was close, the window was opened which means the thief might have sneaked into my room through the window. I was totally scared through out the night. When that happened , I reported it to the staff, they couldn't know who the thief is because the villa didn't have cameras but the security told me “ why didn’t you close the window “. Overall my holiday was totally messed up by this resort and I will never go back there . Do not stay there unless you wish to get robbed and don’t forget to check your “windows”.

Plussat: Peaceful place, super nice views. Service was good. Pool area was very nice.

Miinukset: Restaurant was bit overpriced. No shops or other restaurants nearby. Hotel room balcony key was missing and they didnt replace the lock, so I could not lock the balcony.

Miinukset: It would be great if you give out the motorbikes with enough petrol to reach the petrol station atleast. This happened to many others as well. The motorbike stopped in middle of nowhere a km away from hotel.

Plussat: Very quiet helpful staff

Miinukset: Nothing

Plussat: Breakfast is awesome . The beach is beautiful and have privacy . I love their pool with cocktail bar , you may chill at there whole days . The resort is beautiful and awesome ! I will be back to stay here if I am travel to Phu Quoc island ! the facility and hospitality is unexpected great !

Plussat: Ranta ja ulkoalueet

Miinukset: Huoneen maalipinnat ja yleisilme. Höyrysauna.

Plussat: Aamiainen oli hyvä ja vaihtoehtoja oli riittävän paljon. Jäin kaipaamaan terveellisiä herkkuja ja sokerittomia jugurtteja. Todella kaunis hotelli ja ranta-alue. meidän iso polside-villa oli kaunis ja toimiva. Ilmastointi oli todella hyvä ja toimiva. Henkilökunta oli ystävällistä ja avuliasta. Hotelli oli sijainniltaan hieman syrjässä kaupungista, mistä pidin. Siellä sai olla omassa rauhassaan eikä kaupungin meteli häirinnyt. Taksilla pääsi edullisesti ja kätevästi keskustaan.

Miinukset: Välillä huoneemme jäi siivoamatta, mutta kun sanoimme siitä henkilökunnalle, tilanne korjaantui. Uima-altaan käsipyyhkeistä ei huolehdittu, niitä ei aina ollut saatavilla. Osa henkilökuntaa ei puhunut englantia, mutta respassa kaikki puhuivat hyvää englantia. Vettä pitäisi olla tarjolla huoneissa ja muutenkin. Huoneissa oli vain kaksi pientä pulloa per päivä, muuten sitä piti ostaa hotellin ravintolasta, koska lähellä ei ollut kauppoja. Huoneen TV ei toiminut. Kuntosali kaipaisi lisää tarvikkeita, kuten mattoja.

Plussat: Erittäin siisti ja turvallinen luxus kohde. Henkilökunta kohteliasta ja ammattitaitoista. Mahtava aamiaisbuffee.

Plussat: Pool, breakfast

Miinukset: Location, check-in time, room cleaning time

Plussat: The property is beautiful and the distance from the airport is less than 10mins.

Miinukset: It wasn’t well kept and understaffed. It also lacked amenities one would expect from a 5* resort.

Plussat: Henkilökunta erittäin miellyttävää.

Miinukset: Aamiainen kohtuullinen. Lounas ja päivällinen tyypillistä All inclusive "eurooppalaista" suurkeittiö tasoa, usein myös melko kylmää. Myytyyn All inclusive pakettiin kuului juotavina vain vesi/mehu. Kahvinkeitin automaatit koko ajan epäkunnossa.

Plussat: Good design & facilities, nice wiew

Miinukset: Some of the staff were not professional

Plussat: Free airport shuttle bus. Nice room and colors Privacy beach

Miinukset: Only one restaurant open in sol , other restaurants and bar was closed . A bit far from downtown and no other restaurants nearby . We only can call deliver food.

Plussat: It is well thought out and very beautiful with lovely green spaces. The pools are very child friendly and the staff we interacted with were very kind.

Miinukset: Mosquitos!!!! In the room and unavoidable. My child got bitten even with repellent on and when we asked for a net they didn’t have one. The horrible alcohol available in the all-inclusive package. Not worth it at all. Some of the food was horrendous and yet some meals very tasty. No consistency. A real shame when guest return after lockdown and 1/2 the menu can’t even be ordered.

Plussat: Staff tried their best but was not enough staff working when we stayed.

Miinukset: Not enough staff working during our stay. Only one bar tender working the pool bar all day. He had to make drinks, take food orders, get food orders from far away kitchen and refill the bar(ice, etc). Drinks could easily take up to 30mins and food somedays we waited for 2hrs. Really wish hotel could let us know in advance (40 expats) that most of the restaurants/food were still not open and staff was very limited. Only 1 choice of local beer and local spirits that was included in the all inclusive was a hidden shock when we checked in. Hotel was beautiful but beach was horrible. Absolutely full of garbage and especially broken glass, not sea glass!

Plussat: room and bathroom layout was good. Grounds lush and well kept.

Miinukset: Very dated interior and furnishings, Sea and beach littered with rubbish

Plussat: The pool and various breakfast options.

Miinukset: Facilities are old and delapidated. Service slow and staff in great need of training. Isolated from other attractions and tours offered conducted by bell boy with little knowledge and huge language barrier. Food at restuarant overpriced and worst Ive had in Vietnam. It really is not a 4 star resort, I dont know who they bribed to get the rating but it should be revoked. So sad I spent a wk there and lost so much money for nothing.

Plussat: Erinomainen paikka. Varasimme hotellista lisäaikaa, koska DA Nangin hotellit suljettiin koronaviiruksesta johtuen. Olemme Edenissä edelleen

Miinukset: Eri

Plussat: Little bit old design concept. But all facilities were keep maintain and organize. Staff very nice and was upgraded my room for free.

Miinukset: Nothing. Except little bit far( 4km) from town.

Plussat: The breakfast was passable. The location of the hotel was very good. Right on the beach which was exactly what we were looking for.

Miinukset: The buildings looked a little tired and in need of some renovation which to be fair did look like they were working on and without being obtrusive.

Plussat: Sijainti oli kiva ja kävelyetäisyyden päässä ruokapaikkoja ja paikallista meininkiä. Ranta oli siisti ja hyvin ylläpidetty. Huone oli tilava, siisti ja sänky erittäin mukava.

Miinukset: Lämmintä vettä ei saa kuin auringonpaisteessa ja silloinkaan ei kunnolla saanut, mutta onneksi oli niin lämmin että viileässä vedessäkin pystyi peseytymään. Hieman korkeampi hintataso kuin muissa viereisissä ravintoloissa.

Plussat: Location that is great at the beach

Miinukset: The hotel is much older than appears in the pictures

Plussat: The fact that you’re just a stones throw from the airport is a blessing after a very long flight!

Miinukset: There’s nothing I didn’t ‘like’ - but in fairness, the whole resort is dated and in dire need of a total makeover. Seems to be catering to the more Eastern Europe travellers...

Miinukset: Venäläinen musiikki soi jatkuvasti Resortissa.

Miinukset: Never come back

Plussat: An quiet and peaceful for a holiday trip

Miinukset:

Plussat: Good pool alongside the beach; Really nice gardens; From walking past many resorts, it looked like the best luxury resort on the island.

Miinukset:

Plussat: Rauhallinen, Spa, kaunis puutarha, ystävällinen henkilökunta.

Miinukset: Puuttui ruokakauppa/kioski ja jonain iltana olisimme kaivanneet buffetruokailua.

Plussat: We visited fushion for our honeymoon. What an incredible place, it was like paradise. The staff were fantastic and couldn't do enough for you. Always helped with any queries. Spa was amazing, food outstanding, always clean and immaculately tidy. The chat service was great to be able to contact staff at any time during the day or night. Would love to visit again in the future.

Miinukset: Nothing absoloutley perfect - like paradise

Plussat: Everything is beyond expectation! The room, food, kids club, spa! Fantastic and we love it much!

Miinukset: Maybe they should equip the room with 3-pins plug.

Plussat: Clean.

Miinukset: When I checked in, staff explained that almost service are still not open, room service, breakfast buffet, and also spa and massage. I have not booked this hotel, if I knew this limitation of the service. I was much disappointed. I

Plussat: Fantastic Villa with great pool, excellent service and high quality food served. Best service since check in with outstanding clean room and beach.

Miinukset: I believe that more choices for the dinner are necessary as the only available high cost buffet definitely cannot be the only option for the guest.

Plussat: everything was perfect for my family, including: the villa, beach, staffs, pools and food... all are amazing!

Miinukset: For my thinking, it would be a lot better if there is more lights on the beach during night time. It would be great if we could have some walking on the beach at night, and my little girl was quite scared to go swimming at our private pool in the evening because the front side of our villa was really dark. However, we still had great time at the resort. highly recommend place for a family trip

Plussat: Quiet location which is good to relax and stay away from busy city. Staffs are very friendly and supportive. Overall, we enjoy the stay.

Miinukset: Food are very limited within the resort and the price is very unreasonably expensive. Villa didnt have noise cancellation in between, therefore everything was very relaxing until guests came in the villa next door.

Plussat: Absolutely everything, the staff, the facilities, private beach, breakfast buffet, the spa, the villa, I loved it all

Miinukset: Nothing not too like

Plussat: Service staff were very friendly and helpful (shout-out to Ms Ann who assisted us on our first visit, and again on this visit - she's exceptional). They've implemented an ala carte menu for dinner (which we prefer) instead of a buffet. They've also further implemented an app-based ordering and interaction service: eg. need a buggy? use the app. have a question? use the app. need an in-room amenity? use the app. etc.

Miinukset: The other restaurant, cafe, and minimart was closed. Likely to reduce overheads in view of lower occupancy due to Covid-19 border closures. But they put in the effort to minimize impact on experience.

Miinukset: The staffs are not well trained. They keep lying when we asked for the buggies car, there are no arrangement, we wait for 30'. And not one time. No restaurants open during week days, and only no good food delivery in a paper box. It is unimaginable for a 5 star resort. We won't come back.

Plussat: The rooms are spacious and modern. Good facilities and breakfast. The beach is clean.

Miinukset: Lots of ants on the kitchen counter and the first floor toilet. This place is a little far from the town so if you want to go for dinner the options are very little, they have only 2 restaurants, you will need to take a taxi at least 30-45mins to town for more options.

Plussat: The villa was very nice, we highly appreciated the private pool. All the staff very polite and helpful. Breakfast and the lunch menu tasty and varied. All in all an excellent resort!

Miinukset: Our one and only reservation - we went once for the dinner (vietnamese cuisine/ restaurant) and honestly - we were not impressed. We ate better on the streets of Saigon or CanTho.

Plussat: Näkymät villasta merelle olivat upeat. Aamiainen ylitti kaikki odotukset. Villa host An teki uskomatonta työtä auttaessaan meitä kaikessa.

Miinukset: Sijainti hieman syrjässä.

Plussat: Todella upea paikka!

Plussat: It is isolated and awesome

Plussat: Accom included vinpearl land, safari which added value

Miinukset: There was an incident whereby the room contained clothes from the previous guest. Room was not thoroughly cleaned.

Plussat: Good Service, Hotel is managed well, general Manager from Australia very helpful, amazing beach

Miinukset: Front office should be more efficient, service is slow

Plussat: All is...... magic

Miinukset: Evertihng was wonderfull

Miinukset: Better communication between hotel staff. Just lacking a little in this, perhaps due to tet holidays. Food at buffet was average. Should ensure the food is warm, it is Luke warm at best. Pool area should be open till closure of bar at pool.

Plussat: Amazing place. Everything was great. The resort, staff, rooms was all exceptional and the beach and front area they have has to be one of the best on long beach.

Miinukset: I didn't like leaving

Plussat: Siisti paikka, saimme paremmin huoneen (villa on The beach) kun se joka olin tilannut, samalla rahalla. Aamupala ok. Uima-allas siisti ja ranta-alue rauhallinen ja hyvin hoidettu. Henkilökunta erittäin tukeva ja mukava oloinen

Plussat: The service was excellent, I got an unexpected upgrade to an amazing beachfront villa. Miss Mai and Miss Oahn at the front desk were so helpful and polite to me! The free transport to and from the airport was also nice. I really loved the staff’s attention to detail! Lunch by the pool was perfect and they serve a mean burger. Mai also organized a great excursion for fishing and snorkeling for one of my days. I felt at home with them for the 3 nights I stayed, I’ll definitely be back soon!

Miinukset: Cleaning the first night was not up to the standards of the hotel, the floor wasn’t cleaned of all the dead mosquitoes and I had to call housekeeping back. I also wish the outside staff (waiters/waitresses and bartenders) were more accessible... if I ever wanted a drink or food by the pool or beach, I had to hunt down someone in the main restaurant first.

Plussat: Beach front villa was amazing. Relaxed and comfortable, the service and facilities were excellent. Enjoyed the fabulous breakfast every morning. This was a sensational stay. Highly recommend a beach front villa. :-)

Plussat: Very friendly staff. Convenience location and good facility both for work and leisures

Miinukset: Yet to find one

Plussat: Big, comfy room, beautiful hotel gounds, clean beach, very big sea swimming area. I don’t know if the hotel was empty (judging by breakfast- rather not!) but it was never crowded and everyone could have their privacy. Good breakfast, nice restaurants within 5mins walk- I miss it already!

Miinukset: Can’t complain about anything!

Plussat: perfect location to everything. nice beach and pool. very polite staff although some of them can't speak English, but willing to help all the time.

Miinukset: the king size bed of ocean view room is actually two single beds putting together.

Plussat: We had accidentally booked a room with one big bed instead of two smaller. The staff was very nice and we got an extra bed in the room with no extra charge, and an offer to change room after two nights when they would have an available room with two beds. Very good breakfast. Great location by the beach and easy to grab a taxi to the city We stayed in the "beach zone", I think that was the name. We did yoga one morning wich was included in your stay, you also got one hour of free tennis. A very nice tenniscourt

Miinukset: The only bad I think was our neighbour that slammed the door very hard

Plussat: The breakfast was outstanding.

Miinukset: A bigger menu on the beach.

Plussat: We had a fantastic stay at Famiana Resort & Spa. Nice and clean room, large bathroom and a great view from our balcony. Staff members were smiling and helpful and made us feel very welcome. The hotel is located at the beach, which is beautiful and clean. I would also recommend the free yoga classes they offer every morning (except for weekends). The breakfast is very good, and there are many restaurants and small shops just outside of the hotel. If you are looking for a relaxing spot to spend your vacation, you won't regret choosing this one!

Miinukset: Beware of the traffic outside of the hotel area. There are no pavements or anything, but just watch your step and you'll be fine. It's nothing compared to Ho Chi Minh City :)

Plussat: Love the Beach, good breakfast a lot of different chosees, like the coffee strong and black:) Red and white wine in the room, nice. Plesant staff try to teach us some words. The bar staff give us an icebox full of ice for our beach drinks, wery nice!! We love all of you!! Take a boat-trip start early in the morning!! We have mr Dong as a guide for a boat-trip and a tour in a old Willys jeep around Phu Quoc, good man! Love from May and John

Plussat: The staff were great and beach location with private lounges

Miinukset: The bed was too short, feet were hanging over the end

Plussat: The cleaning staff were so kind and generous as well as breakfeast staff.One staff member particularly went out of her way to help my husband ,who became very ill,by making him special tea.I will never forget the kindness shown to our family of these staff members.Thankyou so very much.

Miinukset: I didnt appreciate the attitude of the staff who didnt help my children with the kyacks.They just sat there and should have assisted.Seemed quite angry and never smiled.

Plussat: Great location, really liked the service personnel . Walking distance to the nightmarket. Great dinning in the beach at for us Europeans unbeatable prices. This island as well as this hotel to me is a hidden gem.

Miinukset: They could have spoken a little more English, but they were so incredibly helpful and friendly. It made more than up for the difficulties communicating.

Plussat: Location, noce beach, pool, brekfast service

Plussat: The resort was beachfront and the rooms were cleaned daily with daily towel change. Pillow menu was a nice touch and the air con was quiet. The staff were always friendly and helpful. The resort is ideally placed on the beach and close to night market.

Miinukset: The general condition of the resort is dated and very tired, definitely needs an update to keep up with other hotels which charge a similar price. No beachside bar or drinks service.

Plussat: Once in the hotel it's like an oasis and you cant hear the hustle and bustle of the strip. Love the garden bungalow and the beach. Staff are very helpful and attentive in the main.

Miinukset: The strip outside the hotel is very busy and loads of traffic tooting their horns.

Plussat: Ilmainen kuljetus lentokentältä hotellille ja lähtöpäivänä takaisin. Hotellialue oli hyvin hoidettu. Tuoreita hedelmiä tuotiin huoneeseen ilman lisäveloitusta päivittäin. Aamupala oli monipuolinen. Hotellin ranta oli muuhun Long beachiin verrattuna siisti. Hotellin rannassa palmuista riippuvat kiikut olivat kivat. Hotellin edustan edestä merestä pieni vesialue oli aidattu. Ilmeisesti siksi etteivät vedessä lilluvat roskat ajautuisi tästä kohtaa rantaan. Muutoin meri ja rannat olivat todella roskaisia. Ostoksille lyhyt matka.

Miinukset: Hotellialueen palmuista saattoi pudota kuivunut oksa, joka on melko painava, jos sellainen päälle tippuu. Paljon roskaa ja epämiellyttäviä hajuja hotellialueen ulkopuolella. Meressä ja rannoilla suuri määrä roskaa- muoviroskaa, joka oli aivan järkyttävää. Ei tullut mieleenkään mennä mereen uimaan. Päätie on todella vilkasliikenteinen eikä mopoilijat ja autoilijat juurikaan kävelijöitä väistä. Autojen ja mopojen tööttäily kuuluu hotellialueelle.

Plussat: What we liked about the hotel is that it had a big pool and a lot of sunbeds at the beach. The room was big and nice and it was walking distance to good restaurants, supermarket and night market.

Miinukset: They didn’t clean the balcony even though i asked the staff to do that. The breakfast was nothing special, a lot of other guests who where stressed and the food was average.

Plussat: Siisti ja hyvin hoidettu piha-alue. Aamiainen perustasoa mutta kuitenkin riittävä. Kävelymatkan päässä yömarkkinoista.

Plussat: The location was good and staff were very nice

Miinukset: The pool area was looking a bit old and tired, and when children turned up they were very noisy

Plussat: Setting of outdoor buffet beautiful, though food not worth the cost.

Miinukset: Tired old resort. Reception and bar staff unfriendly, breakfast staff lovely

Plussat: Clean, comfortable, nice pool, good breakfast, Skye bar is worth a look. Good location (not on the beach but close walking distance). Maybe a bit far to walk to the night market (although an easy motorcycle or taxi ride)

Miinukset: Room B901 gets a lot of noise from the lifts motors - probably the worst room in the hotel (eccept for the same room in the A building). Other than that was all good

Plussat: Ihana iso uima-allas. Hyvä aamupala. Huone hyvä ja plussaa saa suihku, josta tuli hyvällä paineella.

Plussat: Pool and Skye bar were lovely, WiFi excellent, great location.

Miinukset: Shower head angled poorly so that the bath surrounds flooded.

Plussat: Moved rooms to a superior suite due to noise from a nearly nightclub. Breakfast was excellent, pool area was comfortable.

Miinukset: Access to the public beaches are hindered by private hotels along the beach front. This hotel is not on the beach side

Plussat: The staff Chuy and Nguyên at the front desk were extremely helpful and friendly towards us. I am also very thankful that they have given us a free upgrade to a bigger room. The room was well decorated too. Simply and cosy and perfect experience during our stay there.

Plussat: Huoneet olivat siistit. Allasalue oli viihtyisä. Aamiainen oli hyvä.

Miinukset: Hotellin ravintolan palvelu oli hidasta ja kielitaito tarjoilijoilla erittäin heikko. Ruoan saaminen kesti noin 2 tuntia ja ruoka oli keskinkertaista.

Plussat: Erittäin ystävällinen ja avulias henkilökunta. Hyvä sijainti rannan kannalta.

Miinukset: Todella vilkasliikenteisen kadun varrella. Baareista kantautuu ilataisin kova meteli aamuyöhön. Siivous ei kovin tasokasta. Äänet kuuluvat hyvin naapuriihuoneista.

Plussat: Pool and rooms are excellent

Miinukset: Great hotel and lovely atmosphere Children need to be supervised better, a good hotel but a bad kindergarden.

Plussat: Aamiainen oli hyvä ja tarjoilu pihan altaan yhteydessä oli hyvä vaikka oltiin vilkkaan tien vieressä. Ruokapaikkoja oli läheisyydessä runsaasti. Erityisesti jäi mieleen ruotsalaisen pitäjän ravintola jossa oli parin viikon matkan paras ruoka.

Miinukset: Pieni pettymys oli ettei hotellissa ollut parvekkeita.

Plussat: Warm hearted friendly reception, Nguyen Binh and Thy Trang always greeted me with heartfelt enthusiasm, thanknyou guys. The breakfast was absolutely divine and I loved your Skye Bsr

Miinukset: I had ants sharing my bed the last day, housekeeping must please be more attentive

Plussat: Breakfast Pool and gym avaiable

Miinukset: Rooms are smelly and old, cannot open window Staff competence and English poor, they wanted to let me pay one night more for poor communication among staff It is not a 4 star Hotel, but maybe 3

Plussat: Everything. Staff we're so friendly (even giving us a free room upgrade when we extended our stay). Pool was amazing. Location was great.

Miinukset: Not always a lot of vegan/vegetarian options for breakfast (we didn't ask for any special requests however)

Plussat: Check in was an issue and there were a few language backfires but other than that an awesome stay.

Miinukset: Not enough people spoke English.

Plussat: Everything was fantastic from the villas to the location. Staff were so friendly and helpful, especially Mr Tuan and Mr Lam. Will definately return.

Plussat: Beach with many games and the enthusiasm of the staffs

Miinukset: The food was not delicious. And it was too expensive for its value

Plussat: The check-in process was very easy. and all the staff were kind. Room service was very satisfying

Miinukset: The breakfast restaurant was too loud.

Plussat: Beautiful Place

Miinukset: There should be some nightly entertainment space like a disco, somewhere to have drinks and listen to music. The price of drinks such as beer is very high in the restaurant, there should be daily offers of good fish for food,

Plussat: Position of the vila direct on the beach. New year eve party was awesome. One of the best. Our villa was absolutely fabulous. Big, clean, nice design, cozy, comfortable. Mr Tuan, our guest staff was absolutely amazing. Excellent english(for Vietnam it is a miracle) always paying attention to our needs, organizing tour for us and most of the time do the job for his colleagues that could not communicate with foreigners.

Miinukset: Staff did not speak English at all. They did not refill daily the shower gel and shampoo on the bathroom. Food was average, the same everyday and all the daily meals almost the same. Very noisy the restaurant and nobody speak english. Not even international words: yes, no, espresso, fruits,etc..

Plussat: The best hotel in phu quok! We got a huge villa, very spacious, very luxurious, very well equipped and tastefully decorated with big TV, private pool with lake view. The shuttle service is very efficient, both inside and outside the hotel pick up and droop off from the airport. Also they have shuttle to the city 2 ways. Reception and departure are very efficient, everything is computerized and modern. The place itself, the gardens and pools are clean and well kept and everything is very green and beautiful to the eye. The beach is clean and the water are clear, there are many beach facilities to guests use

Plussat: Talo ja alueen tasokkuus olivat 5-tähteä. Hämmentävän hieno alue ja kokonaisuus.

Miinukset: Hotellialue on valtava ja siellä kuljettiin hotellin sähköautoilla, alueen ulkopuolella ei ollut mitään palveluita.

Plussat: Huoneisto erinomainen, hyväkuntoinen ja mukava pieni uimaallas

Miinukset: Henkilökunnan kielitaito surkea, paikallistieto hotelliresortista ja sen palveluista olematon. Resortin sijainto syrjäinen, ja liikkuminen sieltä olenatonta. Ravintoloista asukkaille huonosti tietoa, ja henkilökunnan kielitaito niin surkeaa, että tilaaminen oli tuskaista

Miinukset: Food

Plussat: Loved our private Villa, breakfast each morning, tuk tuk service between the different VinPearl hotels. Really liked that a free shuttle service was provided to and from the airport and to the night markets which we went to daily during the night which would have otherwise cost us quite a bit as it is 45mins away from the property. All staff were friendly and helpful!

Miinukset: More information around the activities that are available at the individual Vinpearl hotels. The phone in the main bedroom didn’t always work.

Plussat: Just Phu quoc. Beautiful place and climate

Miinukset: I got broken swimming pool and they already knew about it. And they didn't repair it almost a half of day. In addition, I choose full board packages. I don't want to reccomend it to others.

Plussat: The villa and the pool were lovely and the resort is on a very nice beach. The gardens at the resort were immaculate and beautiful. Beds were comfortable and the villa was well laid out, especially good for a family with adult children who are holidaying together

Miinukset: The villa cleanliness could be improved. The staff are very helpful and friendly but need some further training to be able to improve the service expected of a 5-star resort

Plussat: It has nice beaches. Clean. Food is alright. Service is decent.

Miinukset: No knife to cut fruits. Toiletries are like 2-3 star hotel. Services is slow. Food take forever to deliver. By the time it’s arrived to your villa it is so cold and nasty and it’s expensive. They charge for every little thing on their property, unlike other 5-6 stars, which everything is included, you dont have to think when you want to use something. If you want to change to different buffet to eat would be a hassle or impossible. We go in big group and they don’t allow my friend to join us, until we complained. Location is super far from the city.

Miinukset: The worst staff what I’ ve ever seen - in the reception and in the restaurant also-

Plussat: Sijainti on hyvä. Aivan rannalla ja lähellä paljon ravintoloita ja joitain kauppoja. Myös melko lähellä lentokenttää.

Plussat: The bed was comfortable

Miinukset: All the charm of an operating room. Harsh CFC light. Filthy floors. Loud staff smoking outside room every morning. Eroded beach. Filthy sewage canal on one side of property flowing into sea right next to beach. Awful breakfast. There’s not much to like.

Plussat: The hotel is situated right on the beach, the territory is very quiet and big, bungalows look lovely from the outside, every day cleaning service with towel change, new amenities every day such as tooth brush/past, shaving set, comb, wisp of bast and so on. Café, restaurants and shops are 2min walk from the hotel, extremely tasty cocktails at the beach restaurant.

Miinukset: The staff terribly don't care about the customers, about the territory, about the bungalows... looks like simply they don't have any chief inspiring them, guiding, setting&controlling standards. From time to time staff even look rude and not satisfied with the position they have. As an example: at the mentioned in hotel description PRIVATE BEACH staff will not even do a short walk to serve hotel customer but will do their best for the people from outside as they PAY for the sunbed. Staff will open an umbrella for the people who pay, clean the sunbed, take the money and will go back to the shadow. Hotel customer can fight with the umbrella 10min and no one will come to help (it is not that simple as you may think to open it!). Staff selling the best sunbeds at the beach, so you will have to enjoy the worst last free. Plus they can come to argue you if you move the umbrella a bit to catch a shadow because they will have to do their job after to move it back. At the check-in we were asked to leave our passport or 100$ as a deposit?? What's wrong with you? Broken shower cabin has no door, water goes out, everything is wet and slippery, what we can break? ourselves? As a description of zero customer care, during the booking we mentioned that this is our honeymoon trip, hotel didn't even put us some flowers in the room or small congrats card.. They gave us a bungalow right next to the restaurant and after some days moved to the next bungalow family with 2 infants. At the moment of booking we've asked for the quiet place and we've got a hell. During our stay staff were burning trees on the hotel territory...at the day time, when everybody were at the beach! All territory was full of smoke, beach full of smoke...they cut the palm at the beach right next to our sunbeds so million of ants attacked our towels.. As already mentioned STAFF DON'T CARE ABOUT CUSTOMERS. At all.

Plussat: Aamiainen oli monipuolinen ja ravintolan sijainti mainio meren äärellä. Huoneet olivat siistit ja toimivat, erityisesti bungalow oli oikein miellyttävä; tilava, paljon säilytystilaa ja raikas. Henkilökunta oli ystävällistä.

Plussat: The location the staff were pleasant

Miinukset: The Bungalow was advertised as deluxe, & a Resort, the bathrooms were not clean, the whole resort is rundown, building work going on. Nothing was attractive about it. We were very disappointed as were all guests staying.

Plussat: Ihan rannassa, pääsee suoraan pihan läpi hiekkarannalle, huoneet omissa pikku rakennuksissa hotellin alueella

Plussat: The view is amazing, I love how peace it is, but the restaurant is not opened again and too much mosquito

Plussat: Just right in front of the beach, calm atmosphere

Miinukset: No locks in the dormitory, mattress not very comfortable, just a bit of water coming from the shower which make you occupy the bathroom for much time making other people wait

Plussat: Good location - 5 minutes walk to the main road with all the restaurants and shops, but quiet, with private beach. Close to the airport, 10-15 minutes by taxi in the morning. Liked the beach area, very good, clean, with lots of sunbeds. Breakfast was ok, but nothing special. Didn't use the restaurant, don't know the quality. Good place for this price.

Miinukset: Breakfast finishes too early, till 9 or 9:30, I think for people on vacation it's too early. Staff at the breakfast was not very friendly and was too slow to clean dirty tables and prepare the food.

Plussat: everything

Miinukset: Wifi not so great but I didn´t need it much.

Plussat: The location. It’s a nice part of Long Beach with smaller resorts. Good distance to all things needed.

Miinukset: The bungalow we rented was nothing like the pictures! Smaller, not as fresh. The pictures shown was the king size bungalow at the sea and not the ones they offer you. Breakfast was poorly. Hardly anything to offer. Wifi didn’t work either. At best you could browse social media app. Talked to some other guest and they all felt that they didn’t get the room they booked and paid for, so, don’t pay for this stay until you see what they offer you.

Plussat: Property on beach front

Miinukset: Property was not value for money as it was rather basic, it lacked facilities, ie no swimming pool. For the price I paid, I think it should've included breakfast. The WiFi was very poor.

Plussat: The beach is perfect!

Miinukset: IT needs some renovation, especially The bathroom. And also a better breakfast.

Plussat: Polite, helpful and efficient staff - every single one of them first rate. Photos on here were a fair reflection of the reality. Very scenic. Extremely beautiful. Food was hot, fresh and tasty. The menu had a variety of options: seafood, Vietnamese, European, some vegetarian. Beach kept clean by hardworking staff. Lovely pool area, fantastic views. Tranquil - a great place for rest and relaxation. Great value for money overall.

Miinukset: I liked absolutely everything about the hotel itself. I was not comfortable swimming in the sea for cleanliness reasons (others were though) - but, for me, the pool compensated for this.

Plussat: It was beautiful and comforable and quiet! Exactly what we were looking for!

Miinukset: The wait staff was a little inexperienced, and the food was a bit bland. They were also having problems stocking the items for the menu.

Plussat: Rauhallista, hyvä nukkua, erinomainen aamupalabuffet ja illallinen merinäköalalla, kaikille riitti rantatuoleja, upeat palmurivistöt, joiden varjossa kuumin aika, ilmaiset kajakit käytettävissä. Erinomaista vastinetta rahoille.

Plussat: This is a large property that has a beach front and a pool right on the beach. It is clean and the rooms are comfortable. The beach is shallow during the day and you can walk out for the entire roped off swimming area.

Plussat: Todella kaunis paikka, sopiva rentoutumiseen. Kaiken tarvittavan sai hotellista. Suosittelen.

Miinukset: Miinuksena sijainti, saisi olla lähempänä kaupunkia.

Plussat: Henkilökunta oli avuliasta ja huomaavaista. Uima - allas oli hyvä ja toimiva. Ranta oli kiva, leveä, valkoista hiekkaa ja paljon rantatuoleja puiden alla varjossa sopivasti.

Miinukset: Henkilökunnan englanti on huonoa niin kuin kaikkialla Vietnamissa yleisesti.

Plussat: Hotel located on a clean beach. Free access to towels and sunbeds. Very good breakfast and a large selection of dishes. Our apartment was very clean. Towels were changed daily. We had a house overlooking the lake. It was absolutely fantastic!

Miinukset: The restaurant is VERY EXPENSIVE. The price of the dishes was not adequate to the quality. We do not recommend hot pot. Waiters don't speak English. The service adds a tip and tax to the bill even when you approach a bar, buy a beer and leave with it. It's as if I bought a beer in a store and the seller charged me an extra fee for giving me a bottle. This is not fair. These fees should already be included in the cost of the dish.

Plussat: - extremely friendly and helpful staff!!! - very beautiful territory - very clean - in General very relaxed atmosphere - delicious food at the restaurant

Miinukset: - far away: 2 km to the closest village or shortcut through the beach; solvable if you drive a motorbike - pricy food and especially drinks - there were ants in the toilet and a sink was stuck: both fixed - bath is a bit useless - you don’t really wanna sit there - quite weird wi-fi

Plussat: aamiainen ihan hyvä, siainti vähän syrjäinen mutta ok

Plussat: Position, staff, facilities and everything in between was great. The restaurant has really tasty food, a bit expensive but good. The breakfast is outstanding! We visited during the coronavirus outbreak so everything was pretty quiet, which was great. Can't comment on what the resort is like in normal times but we really enjoyed our time here. Would definitely stay here again if in Phu Quoc.

Miinukset: It's a bit pricey.

Plussat: The staff fantastic and an amazing menu. The place ticked every box.

Plussat: Aamiainen hyvä ja terveellinen, Spice Housen ruoka erinoimaista. Joogatunnit ihania ja osallistuminen tunneille vaivatonta. Myös hotellin hieronta laadukas ja henkilökunta ystävällistä.

Plussat: The breakfast buffet was great. The beach clean and it was fantastic with the beach bar. For lunch the restaurant had some very tasty choices and dinner was amazing. I definitely recommend staying at Beach House 2.

Miinukset: All was perfect.

Plussat: Excellent location. We enjoyed 1. Pure clean drinkable water from the hotel's own deep well 2. Unlimited free beach towels 3. Private beach of the hotel 4.Outdoor shower 5. Fabulously green territory

Miinukset: The prices in the hotel bar for the drinks. Two to Five times more expensive than outdoors.

Plussat: The staff are awesome, they care about guess, we feel like a family member. The chef is wonderful is open to please you with any special menu. The pool, the beach, the dining room, the room very romantic is the perfect place to relax, romantic getaways. Everything was so perfect. I Recommendent this hotel without hesitation.

Plussat: absolutely stunning hotel, brilliant location , beautiful grounds and rooms. The customer service and attention to detail is 6 Stars!!! Would recommend for travellers who want to experience local culture and food with within quality surroundings

Miinukset: That we had to leave!!

Plussat: Bungalows on the beach are very nice! Clean, quiet and food is good. May be far from action but that’s what we appreciated. The only thing is that they wanted to charge 50$ USD to extend the check out for 5 hours. Other hotels are more accommodating.

Plussat: Everything

Miinukset: -

Plussat: Loved the breakfast, everything was there, warm tops and paddling, the pool and all the beach service was very good, the beach clean and the beach chairs comfortable. Dining places in a nearby village were within walking distance (20 - 25 minutes). The bungalows were comfortable, hot water was available all the time.

Miinukset: The massage was refreshing, but the massage maker was running cold and coughing.

Plussat: Stay was so good we extended our time there. Actually felt sad to leave

Miinukset: Nothing

Plussat: Staff were awesome, attentive and view from beach front villa was nice.

Miinukset: The resort is located far from the main road, and there is no free shuttle service from reception to the main entrance which was disappointing as the gradient is very steep. No point offering free cycles when most can't cycle up and down the hill. And it's very dark at night to walk Also was charged for a bottle of wine coz I put it in the fridge.

Plussat: The resort is located in a quiet, forested area and has its own sandy beach that is clean, well-maintained. Has a huge, warm watered beautiful pool too. These two makes Sea Sense exceptional in the area,only the neighbouring Ancarine resort has the same assets. Nearby Mango Bay, Camia, Eco Beach resorts lack either the nice big sandy beach or the pool. Breakfast was good and delicious. Service polite and fast, but nothing particular. Pick up from airport when 3 or more nights booked. Free kayak and bike is great too. Beach front villas better than sea view villa with bathtube, in my opinion. (Ask for a villa close to the pool)

Miinukset: Overall the villas are lacking style and design. Its average vs the exclusive location itself. Outside Bathtube sounds great but it takes hours to get it fill with warm (not hot) water. Requires patientce :-) Others comments on the restaurant: i think Sunset restaurant cooks well. Yes it costs more but then u dont have to climb the hill to get to the main street with more restaurants. Plus it has a great sea view. For those who are in a normal condition, going to the village to dine out shall be no problem. Restaurant Sakura cooked well and cheap. Small remarks for the property to improve: When driver is not helping to put out the luggage from the car when checking in makes a bad first impression. Overall Seasense Resort is one of the best, if not the best option if u look for a quit, private place without the crowd and dirt of the places closer to the city. Highly recommanded.

Plussat: Very nice, clean resort. Lovely atmosphere, quiet and peaceful.

Miinukset: A bit far from things if you want to explore the island. Beach was a bit small.

Plussat: Great location. Lovely pool & restaurant, bar faciilties.

Plussat: Henkilökunta erittäin avulias ja palvelualtis. Siisti ympäristö, ei roskia ja huonesiivous pelasi moitteettomasti. Rauhallinen paikka rentoutua ja nauttia. Meitä oltiin vastassa kentällä ja saimme jopa kyydin maksutta seuraavaan oleskelupaikkaamme, koska lomamme jatkui pohjoisempana. Hotelli ehdotti tätä itse. Samoin kuin voimme luovuttaa huoneen klo 13, koska seuraavaan hotelliin pääsi vasta klo 14.

Miinukset: Suihku olisi voinut toimia paremmin. Veden lämpötila vaihteli äkillisesti viileästä tulikuumaan. Sijainti hieman sivussa, mutta taksi kuitenkin erittäin edullinen läheisiin ravintoloihin ja kauppaan.

Plussat: Rauhallinen sijainti, ystävällinen ja avulias henkilökunta. Huone siisti. Maittava aamiainen.