Cali Marriott Hotel

Good location. Easy walks to the nearby parks and river boulevard. We were there just past New Years, so all the holiday lights and decorations were still up. The nearby mall had a decent food court.

The breakfast was the most expensive of the three different hotels in Colombia that we stayed in. It is not included in the room rate and breakfast for the two of us was usually more than what dinner cost us in restaurants in Cali. The pool was small and the water was much warmer than expected.

The hotel is close to good area of restaurants where you can walk around and shop around

Check in staff was rude and check in was complicated. I called to the hotel for early check in because we had a long flight and I was with my elder parents and the said yes, we arrived to the hotel and they told us to wait for one more hour, and for the third time at 2pm we asked for check in and a front desk guys very rude told us that we were not able to check in until 3 pm. All a means that hotel staff does not have good communication between each and other. I did reserved 2 rooms but they gave us one room, and then around 4 pm my parents had to asked for the other room because they did not remember to check us in. On the other side, during check in they did not tell us about our included breakfast, so at check out, the lady was son friendly and told us about our breakfast and fortunately, we were able to take it the next day because we stayed in another hotel in Cali.

The staff is very friendly and helpful. Room service was amazing and the food was awesome and exquisitely presented. The room was spacious and very comfortable. Also, I loved that they have a dog that greets you at the entrance (the dog is there for security purposes but still, very cute).

The bathroom was dirty when I arrived. There was debris and hair strands all over the bathroom and could easily tell it was not vacuumed at all. Also, the second day, during breakfast at the restaurant, service was very disappointing. I has to sit at a dirty table with no clean utensils and wait 20 minutes to get some coffee.

The staff is very friendly and helpful. I loved that dogs greet you at the entrance (they're there for security puposes but still, very cute). Room service was awesome and food was amazing and very well presented.

Cleanliness in the bathroom upon check-in could have been WAY better. I encountered debris and lots of hair strands (that belonged to a previous guest) all over the bathroom. I could tell the bathroom had not been vacuumed at all. I also didn't like that one morning, during breakfast at the restaurant, service was very disappointing. I has to sit at a dirty table and wait 30 min to get some coffee. I had to get clean utensils by myself because the ones I asked for never arrived.