Singapore hotellia

Plussat: Great Location

Miinukset: there's nothing that i don't like from the hotel

Miinukset: Good room. Good location

Plussat: Good location Clean room

Plussat: We love the cleanliness & the excellent service by Royal Park staff. It was an enjoyable stay!

Plussat: Newly refurbished rooms, Halal Food, Pleasant and helpful staffs.

Miinukset: Our room was opposite a room undergoing renovation

Plussat: NIce hotel. friendly helpfull staff.

Miinukset: Nice hotel, a bit expensive

Plussat: Everything

Miinukset: Nothing

Plussat: Clean and comfortable. Green hotel promoting it very well.

Miinukset: Staff behavior not very friendly. Not much emphasis on Customer service. I had asked for an iPhone charger as I had forgot - they had asked me to deposit the phone as their policy is not to give it to the room but they will have one charger that is used to charge everyone. So deposit the phone and collect it when done. Did not supply utilities like tooth brush, ear buds, etc. I am a business traveller and expect these so I save from carrying them.

Plussat: Lounge mahdollisuus

Plussat: Location is perfect for a family vacation. Especially bring kids. Easy access around the city

Miinukset: The breakfast end at 10am. Too easy the breakfast end.

Plussat: Location was great and that’s why we chose to stay at The Mandarin.

Miinukset: The food was very expensive in the hotel.

Plussat: Thank u mr kamal fr everything n the arrangement

Miinukset: Dont like is checking in is at level 5

Plussat: Location

Miinukset: Everything else. Too pricey for what it is. Rooms feels and look old. 3stars most in my book.

Plussat: Hyvä sijainti, ystävällinen henkilökunta

Miinukset: Uima-allasalue ei kovin viihtyisä

Miinukset: Almost 1 hour to check in and no apologies. The bathroom door accidently locked and took 40 minutes to send someone. Also when we went for breakfast my partner was told no slippers permitted. As a lifetime platinum member of Starwood I would suggest management needs a complete overhaul of staff and learn common courtesy. All in all I would never refer anyone to this or any Mandarin property.

Plussat: location and friendly staff

Miinukset: dual queen size beds would be ideal.

Plussat: Tyyli, laadukkuus, henkilökunta, siivoojat

Miinukset: Wing-torni on homeessa, siellä ei voi yöpyä. Main-torni (uudempi) on Ok

Plussat: The location was excellent, in the heart of Orchard. And two staff -- Mr Suhaimi at the 5th Floor Reception and the older doorman -- were exceedingly polite and gracious. The staff at Chetterbox were also polite and prompt.

Miinukset: 1. Badly-managed ground floor reception and registration. We arrived at the ground floor lobby and lined up with a number of other people. Only to be told by the young executive who finally served us -- rudely & impatiently -- that this registration counter was only for corporate bookings and we should go up to the 5th floor for all other bookings. If you intend to segregate and discriminate bookings, then perhaps some clear signage and wayfinding would help? Perhaps recognising that he had been rather rude, the young man then said he would register us anyway. He couldn't find our booking, asked to see the confirmation email, and then couldn't seem to wait the one minute it took me to call it up on my phone. 2. Poor manners at the 5th floor reception We came back at 1.30 pm and went straight up to the 5th floor reception, as instructed, to collect our keys. Chaos as there were many waiting to check-in. I lined up at what I thought was the concierge counter to ask what I needed to do if I was simply looking to collect keys rather than do a full check-in, and was barked at by another impatient man at the [unlabelled] counter to the side of me. Thank goodness for an older gentleman, Mr Suhaimi, who stepped forward to answer my simple question, promptly issued the keys, and assured us that our bags would be in our room, which it was. Kudos to Mr Suhaimi for being so well-mannered in a sea of rude Mandarin employees. 3. Went to our room. The shower cubicle had ugly black electrical tape all around the bottom, presumably to stop some sort of leak. Cheap toiletries. Old, tired fittings that haven't been updated since the late 1990s. Flat, overused pillows. 4. Breakfast the next morning at Chatterbox was dismal. Overcooked noodles, cheap butter, tasteless eggs. And a very small selection of food items that couldn't be called a buffet. 5. Rude service again at check-out, even though we had nothing to pay for and it was a straightforward sign-out. Doesn't anyone ever smile at this hotel? All in all, not worth the price, and certainly not worth our patronage. Don't bother with the Mandarin Orchard, it's way past its prime. There are many other hotels in SG that welcome you with a smile, maintain a good environment and charge you far less.

Plussat: Bed are comfy though.

Miinukset: The fixtures and fittings are getting dated. Stayed at the old wing near the restaurant.

Plussat: Location

Miinukset: Room very small

Plussat: This hotel is located at the opposite corner of ION and Tang plaza. It’s clean, well maintained, well presented and the staff are fantastic. The Robots are very popular and a fun addition to the stay. The feel and vibe has a relaxed atmosphere. The bathrooms are located in the windows so if you are scared of heights then this can be overcome by closing the blinds.

Miinukset: The rooms are very small, so for a room of three, it would be difficult all dressing at once. As the bed folds up to form a lounge type position when laid flat there was a sunken spot on one side.

Plussat: Super comfy bed, had a very good night sleep. Despite the size being small, it provides everything you need. The service is good and the location is very convenient.

Miinukset: Noises leaks inside the room a little, but it wasn't a major problem.

Plussat: Clean

Miinukset: Room is small

Miinukset: the bed are not comfortable

Plussat: Nukuin hyvin!

Miinukset: Ok

Plussat: Absolutely everything!!

Miinukset: Although the hotel had no street entrance, it is well marked and u can't miss it.. This is if I HAVE to say something

Miinukset: The room should be larger little bit more.

Plussat: Ilmapiiri ja huone

Miinukset: Bigger room space

Plussat: Erinomaisella sijainnilla oleva hotelli. Hyvä aamiainen ja moderdi tunnelma.

Miinukset: Huoneet varsin pieniä, mutta se oli tiedossa.

Plussat: Sijainti, siisteys, mielettömän hyvä sänky, aamiasella ollut henkilökunta.

Miinukset: Check-in ja check-out eivät toimineet ollenkaan. Miksi laittaa tietokoneet, kun kuitenkin passit yms. täytyy tarkistuttaa henkilökunnalla. Aina ruuhkaa ja sujuu hitaasti. Lisäksi receptionin henkilökunta oli tylyä, palvelualttius puuttui täysin.

Plussat: Prime location, helpful staff

Miinukset: No shuttle service

Plussat: Clean

Plussat: They Free Upgrade our Room. Thanks so much, Breakfast is very good

Plussat: CLEAN AND TIDY, AND VERY CONVENIENTLY LOCATED. BREAKFAST WAS EXCELLENT.

Miinukset: THE ROOM FACILITIES COULD HAVE BEEN BETTER. ONLY TWO POUCHES OF TEA AND COFFEE. THE ROOM FACILITIES NOT UP TO THE EXPECTATIONS OF O TOP RANKING HOTEL. HAD TO REPEATEDLY ASK HOUSEKEEPING FOR TOP UPS OF VARIOUS ITEMS, WHICH THANKFULLY WERE PROVIDED WITHOUT DELAY, AND WITH A SMILE.

Plussat: Large tourist hotel located in an upscale neighborhood outside of the business district.

Miinukset: Construction!!! Jackhammers from 10AM to 6PM. We were on the 10 floor, and the construction seemed one floor below. Met a nice, elderly couple from the UK who described the morning breakfast buffet as "smash and grab" monitored by Dagon Lady.

Plussat: All

Miinukset: Cheaper rates

Plussat: Described as a five star hotel is questionable. I would rate it as a 4 star, facilities good, we had a signature room on the 17th floor out of 18. Nice and quiet Library on 18th floor

Miinukset: Niggly thing like minimal supply of tea bags in room, I can see they don't want waste but....... Lighting switches were so small and took a little working out with blind going up and down until we worked out the sequence. There's a lot of criss- crossing for food at the buffet breakfast. But don't take these as reasons not to stay. Surprised to be debited 2000 singapore dollars when the estimated cost was !700. Am awaiting the balance to be refunded to my account a day after leaving. Was it because I used a loaded debit card rather than a credit card. If I'd have used credit card would have had costs, (found that out having hired a car in Australia) Maybe a while before we return to central Singapore, as a week seems a long time (unless you're a shopaholic!). Orchard Hotel is at the top of this shopping street. My recommendation would be to stay a bit further down to be in a more central location. Use MRT, it's easy when you've worked it out

Plussat: location

Miinukset: nothing

Miinukset: Iltaisin aulabaarin muusikot soittivat niin kovalla volyymilla, ettei aulassa voinut oleskella!

Plussat: Clean and modern facilities. Room was good. Receptionist at hotel was good.

Miinukset: Booked room for daughter’s graduation night. Everything was ok except the dinner served at the prom night at ballroom. The waiters/waitresses are mostly temporary or part time staff and they do not know what they are doing. Or because they think that the guests were just a group of teenagers so service were not there? Service was really bad. Was wondering if they were at least given a basic training before serving the guests. It may be just a prom/graduation night with most guests as teenagers. As a 4-5 stars hotel, we still expect the service is up to standard.

Miinukset: Unfriendly staff. Unprofessional. Old amenities and rooms.

Plussat: The location was great, with walking distance to Orchard Road. It was extremely easy to grab a taxi and Grab cars. There was also a very good coffee shop called Jewel right in the hotel’s adjacent mall.

Miinukset: The bathroom smelled bad, possibly due to the mold and the toilet bowl wasn’t scrubbed. this was the only major downer. Asked for housekeeping, but the smell still remained after they cleaned up.