George Town hotellia

Plussat: The complimentary canned drinks

Miinukset: Stiff pillows and an air-conditioning in the room that is not sufficiently cold

Plussat: The room look luxurious... And very comfortable.. I really enjoyed... Will come again..

Miinukset: Na

Plussat: Comfy Room.

Miinukset: No Breakfast buffet due to RMCO

Plussat: Location

Miinukset: Price

Plussat: Convenient and clean.

Miinukset: No complaints.

Plussat: Hyva hotelli. Loistava kuntosali, lammin ja kylma poreallas, kaksi saunaa. Siisti tilava huone.

Plussat: The room was clean and comfortable. Nice view. Choices in the breakfast buffet were aplenty. Hotel staffs were generally friendly.

Miinukset: The professionalism of the front desk manager could be better, especially when dealing with booking details inconsistencies. This is particularly important considering they are the front line of the hotel's operations.

Plussat: has kids club

Miinukset: the gift shop not so appearence.

Plussat: The room atmosphere was very good, the bed and facilities was good and comfortable. I felt satisfy with the room.

Miinukset: The receptionist who served me has no smile all along her service, and the efficiency of processing check-in was slow. I felt unhappy with that.

Plussat: Hotelli oli puitteiltaan ihan ok, mutta hiukan syrjässä Gerorgetownin keskustaan nähden. Palvelut hotellissa toimivat hyvin ja aamiainen oli hyvä.

Miinukset: Vastaanoton toiminta hiukan hämmästytti. Sisäänkirjautuminen kesti kauan ja myös uloskirjautuminen. Virakailijoiden keskinäistä kieltä ymmärtämättömän tuli sellainen olo, että joko hotels.com:n kautta maksamamme hinta oli poikkeava (liian paljon vai liian vähän?) tai sitten jotakin muuta piti kovasti tarkastaa.

Plussat: Hyvä ja iso allas vaikka ei syvä (1,2m). Sauna. Runsas aamiainen. Ystävällinen henkilökunta. Merinäköala.

Plussat: Convenience and price.

Miinukset: Food can be better.

Plussat: location, breakfast

Miinukset: service

Plussat: the location is conveniant

Miinukset: non

Plussat:

Miinukset: When I did make the booking in this hotel, I did realize that this hotel is in the George town which make everything I need available. Unfortunately, this town is very crowded and traffic mostly all time. For holiday, it is better to have a stay out of the city for more comfort. On the other hand, I recommend this hotel for someone who is traveling for business.

Plussat: Comfortable bed

Miinukset: Toilet a little small

Plussat: Siistit huoneet, mukava allasalue, hyvä sijainti ja club loungen tarjoilut mahtavat hyvällä palvelulla. Suosittelen lämpimästi.

Plussat: Location

Plussat: Compare to near-similar rating at booking.com, this hotel is alot much better, worth the value paid comparing to others.

Miinukset: The breakfast is not good. And for the price, i was expecting the price stated was tax included. But it isnt.

Plussat: ALL FANTASIC

Miinukset: NO

Plussat: Service and location

Miinukset: None

Plussat: Location

Miinukset: The bed linens are filthy. There were even nasty sweat marks on pillow cases. Housekeeping came and appeared aware that sheets have not been changed. I will never stay in this hotel again.

Plussat: Executive suit, supportive staff, breakfast and the serving staff

Miinukset: Lifts - non operative and took long time.

Plussat: It was 15 years ago since my last visit to Shangri-la penang and I'm please to find that Traders png still mantained the original charm from 15 yrs ago along its current modern ammenities of today.

Miinukset: The front desk staff attitude seems to change with every change of shift. When I checked in and requested a stay extension I was 'treated' to a long spiel of fully booked rooms. However another staff breezily extended it fuss free an hour later.

Plussat: This is a business hotel and most of the guests arre there for work. It is close to the bus if you want to go out georgetown and there isfood and shopping centre close by

Miinukset: It was a bit far away from the main nightlife atreet

Plussat: Location nearby komtar bus station which makes easily to reach, also no problem in looking for food, exellent

Miinukset: Smoking room :( bad odor, can't sleep even I am a smoker

Plussat: Well managed

Miinukset: Non

Plussat: Comfortable bed and nice pillows.

Miinukset: Business lounge was too small. Also sometimes it was difficult to get coffee during the day as it had to be made by staff. Would be better if you installed an expresso machine too.

Plussat: Hotel was excellent value for money. Friendly and helpful staff. Always on hand to answers questions.

Miinukset:

Plussat: strategic location, helpful well mannered friendly staff

Miinukset:

Plussat: The very convenient location right in the heart of town.

Miinukset: There was no bidet nor seperate shower stall.

Plussat: Free Broadband, Lavender Shampoo, Conditioner and Body Wash. Clean and Comfortable Rooms. Superb and Friendly Service.

Miinukset: No lift from the parking. Do unload your luggages first at the lobby.

Plussat: The hotel are clean and comfort and easy access to supermarket (giant), location just beside komtar which is good access to everywhere in the island by using bus.

Miinukset:

Plussat: value of money, good locations

Miinukset: foods is good

Plussat: Yöpyminen Rasa-siivessä mahdollisti iltapäiväteen ja iltacoctailit viihtyisissä ravintoloissa. Juomien lisäksi tarjolla maistuvia pikkupurtavia, hedelmiä ja juustoja. Hotellin henkilökunta oli ystävällisiä ja palveluhalukkaita. Rauhallisella uima-altaalla juomat ja pyyhkeet kuuluivat huoneen hintaan. Kuntosalilla kattavat laitteet.

Miinukset: Huone oli kulunut ja vanhanaikainen. Rasa siiven ravintoloihin oli pukukoodi (ei varvastassuilla/ shortseilla..). Hotellin rannassa ei voinut uida meduusojen takia.

Plussat: Breakfast, facilities, enviroment , staff service and attitude are superb ! Great atmosphere

Miinukset: Somehow i get a bed bug bites and experiencing skin allergy now . please clean the linen or towel well . Price still somehow high even after MCO period bit overprice

Plussat: The room was awesome with bathtub on balcony. Superb environment.

Miinukset: Very late check-in. Got my room at 6pm and 7pm (booked 3 rooms). But they topped it with late checkout at 2pm.

Plussat: Nice facilities in the resort itself

Miinukset: The room we stayed at is a bit outdated.

Plussat: The service was really great, everyone around there; staff, waitors etc were all friendly and welcoming and helpful. The room was both luxurious and clean. As for the food, I can't tell you how deliciously scrumptious it was! But above all, the view was breathtaking, dinner at the seashore while watching the sunset was truly a dream. We had such an amazing experience at your resort, planning on coming back!

Miinukset: The wifi in the room was quite slow, so a YouTube video would take time to load, and the connection would cut off every now and then. But other than that we had an amazing stay at the resort.

Plussat: Very reasonable for the price and recommened!!

Miinukset: Nothing

Plussat: Allas alue loistava. Erinomainen aamiainen. Hotellin ravintolat hyvät ja lähellä erinomainen food court. Jos kaipaa rauhallista rentoutumista allasalueella niin erinomainen valinta.

Miinukset: Lähi alueella nähtävää ja aktiviteettia vähän.

Plussat: The staffs, the afternoon tea and the pillows.

Miinukset: Cocktail, felt like it was the leftover from the afternoon tea. Breakfast. We need to queu for the food and the place was too crowded. I don't think the guest aware of the covid-19 as the kids also queued for the meal. People sneezing without wearing a mask or used their elbow. Bad wifi signal.

Plussat: Just excellent, we travelled during 15 days in 4/5 stars hotel in Malaysia and it was by far the best place

Plussat: The Rasa wing cocktail and the exclusive adult only pool facility.

Miinukset: None!

Plussat: Staff superb. Breakfast great. Location perfect. Room great. Can’t fault it in any way

Miinukset: Nothing

Plussat: nothing

Miinukset: the hotel is less than average and does not offer at all a good value for money

Plussat: The room was good

Miinukset: The bugs was annoying for me and my kids annoying and painfull, pinang is a boaring place very boaring

Miinukset: Noisy wheels on food troley carts after 8 o'clock.

Plussat: It is truly a beautiful resort and looks exactly like the pics. The staff were very friendly and helpful. Breakfast buffet was excellent-everything you could imagine and from every where in the world. Spice Cafe-excellent all round-food, seating and staff. Wired Internet in room was very good and high speed, was able to download pretty fast. Foot massage by the pool vey nice, staff friendly and funny. Watersports, although a little expensive, fun and entertaining. Near wonderful restaurants outside of resort and tourist stands selling variety of stuff from fruit to swim wear and equipment, and also local crafts. Also not far from other fun stuff like spice garden, botanical garden, etc. But most of all just love the plush green gardens.

Miinukset: Our room, although had a beautiful view of garden and pool was called 'seafacing', but we could not see the sea at all through the trees. Was hoping to see the sunset on ocean and hear the waves, but too far. The bed or two beds together to make one big one and using two comforters instead of one. Kind of hard for a couple to snuggle together without falling in crack and not being able to share one sheet. Excellent Wireless Internet in lobby only, should be available in rooms as well.

Plussat: Best service I ever got from any hotel group

Miinukset: I enjoyed every bit

Plussat: Friendly staff. Nice room.

Miinukset:

Plussat: Swim at the nice pool

Miinukset: Price for room it is to hight.

Plussat: Best beach hotel in Langkawi. Highly recommend it for all types of travelers. Class and luxury!

Miinukset: The Rasa Wing is not really meant for families with kids. The Rasa pool and the lounge do not allow kids. But it's great for couples. Book in the garden wing if you have kids.

Plussat: Staff were very friendly and welcoming.

Miinukset:

Plussat: Wonderful location with always welcome smile in all of their faces. The Rasa Wing is realy the place where you would like to be. THANKS RASA SAYAN!

Miinukset: Increase the restuarants variety.

Plussat: Historical ... as if u live in the past

Miinukset: none

Plussat: Everything

Plussat: Everything about the hotel is wonderful

Plussat: the view outside of the hotel was beautiful and the service of the staffs was beyond expectations

Plussat: We enjoyed staying in the heritage part of the hotel. It really did feel like going back in time. The suite was very comfortable with everything you'd expect from a hotel of this level. The staff in front of house were extremely helpful.

Miinukset: The pool in the heritage section was closed for our entire stay. However the pool at the victory wing was pleasant and not too far to walk. The gym in the heritage section has little in the way of cardio equipment but again, there is a full range in the gym in the other section.

Plussat: Hyvä aamiainen

Miinukset: Äänieristys huoneiden välillä huono

Plussat: Nice room

Miinukset: None

Plussat: Staff very friendly and helpful

Miinukset: Taxi drivers at the hotel try to take advantage of tourists.

Miinukset: I wish the in room dining menu would be more extensive. There was a very less choice for in room dining considering my parents can't walk to the restaurant.

Plussat: Upea hotelli. komplimentaarimen iltapäivätee ruoka ja viinitarjoiluineen iloinen yllätys. Uima-allas hieno.

Plussat: We stayed in the Premier Suite and it was recently refurbished. The room was top notch. The breakfast was also great!

Miinukset: Check in and check out had a slight hiccup due to delay in attending to us mainly in handling the bags. Perhaps was due to lack of staff in this area.

Plussat: Breakfast good

Miinukset: lunch and dinner poor

Plussat: Breakfast was great. There were a lot kind of food and it was good to eat outside seeing ocean.

Miinukset: Hotel stall had room call at 2am. It was my lost baggage, but it was not happy for me to make me wake up.

Plussat: E&O has a special and relaxed athmosphere. It can easily bring back you in time.... The Deluxe room was really spacious and convenient. Highly recommended experience.

Plussat: Staff

Plussat: Brilliant! Hotel is like stepping back in time - an absolute must do experience

Plussat: Nothing

Miinukset: Well, The whole experience was bad.From the moment we arrived until we left. We Did not get the room we booked,they insisted on a deposit which was already taken by them in advance shortly after the booking,I paid twice the amount chargeable,and I am still waiting for a refund to my bank account as I paid by debit card.We have stayed in many top hotels in Asia,including raffles Singapore and the oriental Bangkok.You cannot compare this hotel with them.

Plussat: We absolutely adored this hotel as everything exceeded expectations. The staff were exceptional in their gracious and pleasant service. Overall we thought it was faultless.

Miinukset: nothing

Plussat: Everything but most of all the old atmosphere

Miinukset:

Plussat: Great atmosphere, fantastic breakfast terrace view, very comfortable and tasteful room, pool

Miinukset: Staff not always as responsive and proactive as expected

Plussat: Pretty much everything

Miinukset:

Plussat: The location and receptionist is great.

Miinukset: The room is so smelly with poor air condition and also bad water pressure.

Plussat: The cleaner staff very kind . I like it so much . The view was very nice

Miinukset: The iron room was upstair at level 6 . The room that i stay was have a little bit noise from upstair .

Plussat: Beach pool

Miinukset: Parking need more space

Plussat: easy to go beach

Miinukset: need to make more car park

Plussat: Allasalue oli siisti ja viihtyisä

Miinukset: Huoneet nuhjuiset, huoneessa ötököitä, ei ollut pyyhkeitä kuin yksi iso, safety box ei toiminut missään huoneissa vaan ne laitettiin pyydettäessä kuntoon, suihkusta ei tullut kuumaa vettä, lakanat kuluneet ja reikäiset, hotelli kaukana kaikesta ja lähellä vain muutama ravintola.

Plussat: Nothing

Miinukset: Simply don't stay there!! It is dreadful, the rooms are dicusting and the food is below average!

Plussat: the staff in recepition where very helpful but the staff & breakfast service was very poor they never spoke or even smiled would not stay there again.

Miinukset: breakfast staff

Plussat: so relax..........

Miinukset: no , just the wireless internet so bad..........

Plussat: The comfort of the bed

Miinukset: There's no bath tub

Plussat: I like the room it is quite huge and clean, the view, the beach also not very crowded. The staff also very nice.

Miinukset: I don't like the taxi or tour that provided from the hotel. The car is very bad, the driver also wreckless. And the taxi that called by the hotel is not a taxi meter, but a flat-rate taxi. Which is a little bit a rip off.

Plussat: the hotel was ok but the sraff was very poor

Miinukset: the breakfast staff did not smile and the service was very pooir

Plussat: Quick Check-in, friendly Staff

Miinukset: Yes, the room was dissappointing. We were in a corner room, with the smallest balcony, Only got half the view of the sea and land. There is a door which connects onto the room next door as well, and i could hear the next door tenants. Also we were placed near the lifts, and we could hear the lifts every second of the night. Quite dissappointed with the room.

Plussat: Siisti uusi hotelli. Erinomainen ja suuri huone, upea merinakoala.Hyvat bussiyhteydet Georgtowniin ja muualle.

Plussat: Next to beach.

Miinukset: The hotel does not provide hand towels at all. When requested, refused to provide extra bath towel for children who use existing beddings in the room.

Plussat: well, i like the swimming pool and the beach view.

Miinukset: the floor is dirty,the staff not to say very friendly and humble and the safety box is lock and asked ppl to come over and they promised to come over but yet didn't turn up. Don't expect a customer will wait for you in the room just to fix that safety box and beside we are staying because of leisure. After which they didn't turn up,me and my husband didn't bother to ask again.

Plussat: location,environment and view

Miinukset: 1.No free wi-fi

Plussat: I Love the room so much!! all the utilities provide in a room was amazing such as a mini bar , iron , toiletries .

Miinukset: Nil

Plussat: Like ur friendly staffs. Helpfull to guest. My mom was sick in ouR previous trip, cause of havingn surgery. Ur staff really help out by give room that close to lift, also helpfull with wheelchair

Miinukset: Allasbaari ja allasalue olematon

Plussat: Convenience to new lane food

Miinukset: Deco could be better for a 4 star

Plussat: Aamiainen erinomainen henkilökunta osasi työnsä, erityiskiitos Zamille. Henkilökunta hyvin kohtelias ja auttavainen.Aamuyön taksikyyti lentokentälle sujui ajallaan.

Plussat: Good location

Miinukset: Facilities are quite old, need renovation. The bed is too soft.

Plussat: very convienent location. Night market just outside the hotel. shopping area is few minutes away. Penang Times Square which is the new apartment cum shopping complex is very new, only a few stores open. A bus stop just outside Hotel. Bus interchange is nearby. Air con bus available to take you to local attractions. Notice in room indicate Hotel going for reno next year.

Miinukset: breakfast no good, need to improve. Coffee too dilute.

Plussat: Location of the hotel.

Miinukset: --

Plussat: Value for money

Miinukset: Badly in need of refurbishment,especially the bathroom,this could be achieved at a very cheap cost Breakfast area too small and not enough staff to cope with a rush

Plussat: The price for the room was ok. The service was good and the breakfast buffet offered a variety of choices for Malays, Indians, Chinese and Western customers.

Miinukset: Breakfast buffet - in general very nice, but the served coffee was very "American" and some additional Italian/French coffee, Malaysian coffee and other drinks such as soybean milk and hot chocolate for breakfast would be great.

Plussat: Welcome drink at the lobby was excellent service for the customers..

Miinukset: Frequent checks on the toilet maintenance will be appreciated due to faulty or blocked toilet cistern..

Plussat: Reception service was very efficient.

Miinukset: Restaurant service was not ok. This is common problem as young employee these days were not being train to give 'priority' to guests, take note of their request and be observant what and who need to be attended. No basic courtesy with smile and greeting. I guess hotelier need to constantly address to this issue to make the guest feel very welcome.

Plussat: it closed to many food stalls

Miinukset: 1. the staff check-in counter are not willing to give us the king size bed room which we have reserved and confirmed in 4 days before. finally, they gave us after we hv "told" them again and again 2. as we had to catch early flight, we hv told them to prepare the breakfast boxes to us instead the bf buffet, they promised but finally when we check-out at 6am, we could not get our breakfast boxes

Plussat: Street Hawker food (that's what penang is famous for) was very easily available - it was just down the road.

Miinukset:

Plussat: Location is strategic

Miinukset: facilities and the services is very poor, i have been waited for 45 mins to check in, and they request to wait for 40 mins more for the king size bed which they claimed that the previous customer was still occupied the room even the check out time is over, i need to mentioned it was 3pm that time. Is this the service to what so-call the four star hotel should provided?

Plussat: Wonderful spacious and clean rooms. Very hospitable staff. Good food, wonderful pool deck and gym. And the location is fantastic!

Miinukset: Nothing

Plussat: Great location. Very comfortable room with great bed and seating. Quiet and private but close to bustling city life.

Miinukset: Under 12 can't use swimming pool. Spa closed. (I think these were due to coronavirus regulations.) Bath tub water did not get hot.

Plussat: Everything

Miinukset: Nothing everything is good

Plussat: Location is best sea view

Miinukset: Everything

Plussat: Room, view, bathroom, breakfast, music

Miinukset: No freezer in fridge

Plussat: Staff service was excellent. My wife had an acute vomitting on the first day of stay & we had requested for a call-in doctor to our room in the evening. The doctor was called in by the hotel staff very quickly & Ms Punitha Mary, the Service Manager did a follow up with us after the consultation. On the next day, my wife received a beautiful bouquet of roses from the hotel (sent by Ms Punitha Mary). We were surprised but appreciated the warmth thoughts, & my wife had decided to pose the photo of the flowers & our trip in facebook to compliment G hotel. Thank you & we had a wonderful stay in your hotel.

Miinukset: Nil.

Plussat: Gorgeous hotel, big beds, lovely bathrooms and fittings throughout. Lighting is lovely

Miinukset: Bed is hard

Plussat: The Ice-Cream at check-in! Excellent idea!

Miinukset: Slowness of check-in.

Plussat: Service

Miinukset: The car park have no clearly show which way is the entrance to the hotel.

Plussat: The staff are very friendly, they upgraded one of my rooms to the executive floor when I told them that we have booked another room at the same floor. The welcome ice cream was lovely and even my parents in law loved the ice cream to bits! The lobby was huge and my kids loved sitting on the sofa while waiting for us to check in. Our bath room was very big and the sea view was a bonus while taking a bath! Will return again!

Plussat: Location is excellent n very comfortable indeed. The apple iflavoured ice cream served during check in was a pleasant surprise. My family and I did enjoy our stay n wouldvrecommend it to our friends

Miinukset: The big non smoking sign on the front glass is quite misleading as smoking was allowed in the lobby and ashtrays were actually provided

Plussat: Erittäin siisti huone ja varustelutaso on hyvä. Palvelut ovat vähintään riittävät, lähes kattavat. Uima-allasalue on modeni ja miellyttävä. Erinomaisen tavaratalon läheisyys ja sen ravintolapalvelut ovat mahtavat.

Plussat: The decoration ,full facilities, close to shopping mall and restorants

Miinukset: Shawer place drain slow, not all water going to the drain

Plussat: The location beside Gurney plaza was convenient for shopping.

Miinukset: Grand lobby

Plussat: The efficient staff

Miinukset: Airconditioning in the room and a part of the carpet was perpetually wet

Plussat: View, room both were excellent. Location next to Gurney Plaza very convenient.

Miinukset: On checking in the price was lower. We asked if it included all charges & were told "Yes". On checking out RM40/day was added . . . "Service charge & tax". We felt this was very deceptive since they said all charges were included at check-in. However, the price your service showed was accurate.

Plussat: Uima-allasalue oli hieno ja aina oli tilaa. Aamiainen oli erittäin hyvä. Hotellin ilmaisella kuljetuspalvelulla pääsi kätevästi ostoskeskuksiin ja Georg Townin keskustaan.

Plussat: The facilities are good & the staff are very friendly

Plussat: Clean room.

Plussat: The environment

Miinukset: During pkp no buffet breakfast and the ala cart breakfast price too expensive...

Plussat: The facilities and comfortable

Plussat: Nice and clean interior

Miinukset: None

Plussat: Lovely and quiet ground. Spacious and clean room. Excellent cuisine and all attentive staff.

Plussat: The convenient shuttle bus service to town area.

Miinukset: The wire internet connection. Prefer to have wireless internet connection so that my business phone can connect to it.

Plussat: It was difficult to travel out of the hotel due to the location but it was great that the hotel provided transport at certain times to various locations including the sending of the runners to the start point for the recent marathon.

Miinukset: I can't get to go down to the city as i like as the taxi service was superb expensive..

Plussat: 1. very friendly recception..

Miinukset: 1. need upgrading air-cond condition

Plussat: Close to the airport, and not far from Queensbay Shopping mall by cab. Nice little mini man-made rainforrest with (short) paved trails & a bench to relax on.

Miinukset: Staff under training happens exerywhere, and that can't be helped. The limo service to the airport is around 65RM, and the local taxi advertises 18RM. The limo however, might take you back for free if you forget something though, and they drive much faster if you ask. My guy also waited, to make sure that I didn't miss my flight. Technically, he is a driver for a contract company, but he was what made my trip when things didn't work out with a delayed flight. I am very thankful to the man in the bright yellow hawaian shirt. P.S. - Some corporate rates around 130RM!!!

Plussat:

Miinukset: Internet connection in the room is very slow.

Plussat: near with town,quite place...

Miinukset:

Plussat: The deluxe room (upgraded) was spacious and excellent for small family with kids. Good view of the golf course & surrounding mountain.

Miinukset: 1. I categorize hotel staff as "fair" is due to our experience during check-in. Our rooms were not ready at point of check-in and made to wait until 6.30pm. But the main insatisfaction is from how your staff handle his customer. He was insensitive and most of our questions were left unanswered. 2. We were very disappointed with your swimming pool service. My family was excited to use the swimming until we notice that your other hotel guests that were using the pool at that time were not in proper swimming attire. What an image and we felt awfully disgusted and pulled out from joining in the pool. My kids were disappointed. Please apply strict rules of the pool for image and cleanliness sake.

Plussat: Shower head very strong. Toilet very clean.

Miinukset: The wifi isnt free.

Plussat: Nice view and very comfortable to stay

Plussat: Huone siivottiin joka päivä,petivaatteet ja pyhkeet vaihdettiin myös.Kaksi vesipulloa kuului huoneen hintaa joka päivä.

Miinukset: Wivi vaati aina uudestaan kirjautumisen,jos poistui hotellista.Ongelmia puhelimen laataamisen kanssa,ei aina pistorasiat toiminut.

Plussat: Location is excellent, staff wonderful, room are small but you get for what you paid. Room.is clean. Good if you just want a place to sleep and shower in Georgetown.

Miinukset: Need more parking lots.

Plussat: to provide television

Plussat: Overall, 2D1N at the hotel was perfect for my family. The only thing that you can say is that the location was superb and we were very impressed with the customer service and will repeat again in future. Thumbs up

Miinukset: The iron was not functional well. Average. Please noted the issue.

Plussat: the room was comfortable...the view was stunning...everything was perferct...

Miinukset: everything i like

Plussat: Very accommodating front desk. Quick and efficient check in. Quiet rooms and brightly lit corridors. Rooms are clean and well maintained. Being a city hotel, rooms might be a bit on the small side. Great location with malls and small eateries around.

Plussat: Comfortable beds, nice well equipped gym, central location in the middle of Penang city center and next to the Prangin and First Avenue malls

Miinukset: The pool doesn't get much sunlight

Plussat: Nothing

Miinukset: The front desk staff mershal her name I guess ,we complain about our room condition but she she never take action at all and very unresponsbility,I'm not happy with room and not clean so mush dush

Plussat: Hyvä sijainti, ystävällinen henkilökunta, hyvä aamiainen. A la carte illallinen loistava.

Plussat: Location is superb

Miinukset: Love the hotel.

Miinukset: Dissapointed with breakfast for te room money

Plussat: the cube room really cutee n comfartable

Miinukset: the stairs for the cube room its painfull cause its round

Plussat: the location was very nice and the accommodation was very comfort

Plussat: Strategic location

Plussat: Uima-altaalla todella rauhallista. Aamiainen runsas, mutta varsin aasialainen. Aamun lennolle olisi saanut aamiaispaketin. Hotellilta sai turistikarttoja, joihin oli merkitty George Townin vanhan kaupungin street art -kohteet.

Miinukset: Kielloista huolimatta jääkaapissa oli säilytetty Durian-hedelmää, jonka haju on melkoinen. Siististä huoneesta hajua ei kokonaan oltu saatu pois.

Plussat: Sijainti oli kohtuullinen,joskin nyt ympärillä oli rakennustyömaa, jonka joutui kiertämään. Aamiainen oli hyvä. Henkilökunta oli ystävällistä ja auttavaista.

Miinukset: Tyttäreni pupu jäi hotelliin. Se löydettiin ja luvattiin lähettää meille, mutta pupua ei ole kuulunut.

Plussat: aamiainen ok huone hyvä siainti hyvä lyhyt matka kaikkialle

Plussat: very helpful and polite staff, great location, nice and clean room.

Miinukset: breakfast was not that good, coffee was bad.

Plussat: The hotel location was great, in the middle of the town and very near to every shop. The staff compliment us with a slice of cake for our honeymoon trip

Plussat: Staff were very friendly and accommodating. Breakfast was not that bad. The second room was very spacious and I liked the plethora of mirrors. The bed also quite good.

Miinukset: My reservation was not found immediately so had to wait for a bit. Staff was super lovely though and accommodating. I had paid for a room with a view but had to spend the first night in a room I did not like at all but moved the next day. They tried to sell me a better room for a bit more money. Typical. The pool did not get much sun and didn't feel as relaxing.

Plussat: Huone siisti ja hyvä kaikin puolin. Näkymä uima-altaalle ja merelle (5. kerros), uima-altaan meteli oli osin häiritsevää.Henkilökunta hyvin avuliasta, paitsi aamiaisella, jossa tuntui henkilökunnalla olevan hymy kiven alla.

Miinukset: Meille tarjotiin aluksi pienempää huonetta neljännestä kerroksesta, josta valitimme ja saimme toisen huoneen viidennestä kerroksesta, josta olimme mielestämme maksaneet. Hyvä yritys, josta jäi huono jälkimaku. Huom tämä tiedoksi myös bookng.com väelle.

Plussat: The location near Padang Kota.

Plussat: Location is great if your plans are to stay in town. Room is clean and comfortable. Staff are friendly. The check for temperature and registration was quick. Covered parking is available - definitely a plus point in the city! Sri Weld food court is just a few steps away from the hotel too.

Miinukset: Limited parking space.

Plussat: Viihtyisä ja hyvän kokoinen huone, hyvin ystävällinen henkilökunta, erinomainen allasalue, kätevä sijainti lyhyen kävelymatkan päässä lauttaterminaalista.

Miinukset: Kaoottinen aamiaistila ei vastannut lainkaan odotuksia vaikka tilauksesta paistetut munakkaat pelastivat paljon, allasbaarissa ei lähes koskaan henkilökuntaa paikalla, huoneen kylpyhuone hutiloiden siivottu (mm. edellisen majoittujan kosmetiikkajämiä hyllyillä) ja vaikka huomautin asiasta ja luvattiin tarkempi siivous, näin ei käynyt koko viikon aikana.

Plussat: Everything

Miinukset: Nothing

Plussat: Hotel room is clean. From the balcony can view the sea.

Miinukset: Breakfast served as ala carte, not buffet breakfast.

Plussat: Modern hotel & good service

Miinukset: No free breakfast

Plussat: They listen to our complain and quickly change our room

Miinukset: The room are not clean and the breakfast below expectation

Plussat: Service n room

Miinukset: The aircon was totally out and not cool at all. I only manage to sleep at 7.30am.

Plussat: 1. The staffs were friendly and helpful. The guard at basement were friendly. 2. Breakfast food was great. One of the best food hotel ive tasted. 3. Your hotel allowed us to extend our stay for few hours. Which help us a lot.

Miinukset: 1. Our sink so slow drain. So the water will clogged first before got drained. 2. We booked for 3people. But shower gel, shampoo gel only 1set. 3. During night the construction at the back of the hotel have their lorry reverse sound keep on beeping. Which i believe your hotel can file a complaint to the authority to demand them to stop work at certain time.

Plussat: Access card lift Free mini bar

Miinukset: Water for shower very slow

Plussat: Easy access to the city.

Miinukset: Be forwarded that there is a club on site that plays loud music nonstop from midnight to 6 am.

Plussat: Easy for having B,L,D surround

Plussat: Staff very helpfull n humble. Service tip top

Plussat: The location of the hotel is very good for whoever stays there. Very close to the most famous eateries i,e Sup Hameed, Nasi Kandar Line Clear, Bee Hwa Cafe, Hameediyah Restaurant etc.. Even if you don't want to drive around, you may just walk to the attractions i.e Fort Cornwallis, Penang street arts, etc.

Miinukset: Overall our stay were fine, just the bathroom water flow is a bit slow probably due to some old collected residues. Otherwise all is fine.

Plussat: Housekeeping staff are very helpful.

Miinukset: No adverse comments

Plussat: The location was great.Walking distance to most sights and regular local bus services go past the hotel. Breakfast was very good. Staff friendly and helpful. Rooms modern with all usual amenities.

Plussat: The location was superb, very convenient since its situated right in the city center, within walking distance of restaurants and food courts. Transportation available anytime.

Miinukset: Rooms are very small to be graded as a 4*.

Plussat: location

Plussat: Good location. Friendly staff.

Plussat: Location

Miinukset:

Plussat: the location was good

Miinukset: The breakfast was dissapointing. I recoomend to eat in the restaurant nearby.

Plussat: services and the patients of the hotel

Miinukset:

Plussat: location very good

Miinukset: the room too small, smaller than the photo shown on the website, no swimming pool

Plussat: Very convenient

Miinukset:

Plussat: Hyvä ja avulias henkilökunta

Plussat: Henkilökunta oli todella ystävällistä ja auttavaista

Miinukset: Kaikkia veroja ei mainittu bookingin kautta varatessa, vasta paikan päällä saimme tietää niistä.

Plussat: Great location, friendly stuff.

Miinukset: Old interior, less comfort.

Plussat: Very nice

Miinukset: Swimming pool to crowded

Plussat: Thanks Madelene for upgrading my room from Superior to Deluxe. Thanks Michael and others for your great hospitality. Good view, value for money.

Miinukset: Only one ... parking, the steep corner after a petrol station to enter into the building's car park.

Plussat: The staff were helpful. When I checked in the room I was given had a strong smell of bleach emanating from the bathroom. I requested a room change and was immediately moved to another room. I also accidentally locked myself out once and reception provided me a new key card free of charge to once again access my room. This is a nice hotel that is quite central and close to the touristy part of Georgetown as well as the Esplanade in the north. Breakfast was quite a spread.

Miinukset: The room was unusually large! There was an open space in there that could have fitted an entire queen bed. That was very, very unusual. The bathroom was a bit dated too (but clean) and lacked any form of a working air vent as far as I could tell.

Plussat: Front desk was excellent n very accommodative

Plussat: Tq for the room upgrade

Miinukset: Nothing

Plussat: Nice design of the room. Nice view. This review is not based on the room mentioned below, but on an upgraded room.

Miinukset: Restaurant did not serve the in room menu. The water in the pool was very cold.

Plussat: The staffs at the lounge were friendly and was there to assist.

Miinukset: To me i enjoyed my stay and will be there when ever i come to penang.

Plussat: parking , food. street walk conv. easy excess...cetralise

Miinukset: no comment

Plussat: The hotel is walking distance away from most historical attractions in Goergetown. There is no need to take any transportation if you only plan to tour around the old city of Goergetown.

Miinukset: Check in was slow. Rooms were not ready when we checked in even after 3pm

Plussat: Hotellin sijainti on varsin hyvä: kävelymatka keskustaan ja nähtävyyksille ei ole pitkä. Ympäristöstä löytyy ravintoloita.

Miinukset: Hotellissa oli remontti meneillään oleskelumme aikana, mutta se ei erityisemmin haitannut (mikäli heräsi ajoissa). Remontoitu huoneemme oli tilava, mutta selkeästi remontissa oli säästetelty. Esimerkiksi sänky oli vanha ja epämukava ja vuodevaatteet kaipaisivat päivitystä (pussilakanan korvaa huopa ja lakana). Yläkerran pyörivä ravintola ja puitteiltaan hieno, mutta ruoka oli kyllä pettymys.

Plussat: A good hotel well positioned, rooms a little tired.

Miinukset: Shower in the bath which flooded bathroom floor

Plussat: The location is very good, just a walking distance from food & shoping centres but not too close to the disturbances of traffic. There is a taxi stand just opposite the hotel.

Miinukset: The cost of surfing internet is a bit too expensive compared to other providers.

Plussat: Keskeinen sijainti lähellä china townia,paras ruokapaikka ruokatori food court lähellä.Huoneet isoja ja siistejä.

Miinukset: Uima allas varjossa ja liian pieni tämän kokoiseen hotelliin.

Plussat: Its location close to the sea and the heritage area.

Miinukset: Reception staff was kind of reluctant to help/advice.

Plussat: nothing

Miinukset: bad location, poor hotel.

Plussat: Location of hotel to getting around city very good. Also, when we checked in and shown our room we found the noise level in the next room bothersome. Right away our complaint was recognized and we were transferred to a quiet room.

Miinukset: for the price, a good value