Hôtel Croisette Beach Cannes - Mgallery

Location

Poor housekeeping no water no cafe

Breakfast team was amazing, variety of options and good service. Lilly in particular was very attentive. Another from breakfast team was kind enough to bring freshly boiled eggs upon requests. Bellboys were good and professional. Swimming pool rather small and all other clients were disappointed by that but I had chill time there with service from the bar since I was all alone. The little garden was chill too.

I must say most of the team was not very professional in hotelier for a 4 star, Accor Group, Cote d'Azur Hotel. It was mix of good and terrible experiences. First thing was the terrible check in experience; the room was overlooking to a heavy construction site. Later I understood that half of their rooms were looking at this construction site for last 4 years but no mention of it anywhere. Obviously no-one would like to spend her vacation by looking at a construction site at this room rate unless they are informed and accepted it. First they tried to charge me extra per night for a better room (I still question what a better room would be in their situation), since I refused it, they have taken it back... Other half of the room is overlooking to the backyard and private apartments' balconies..So in the evening, while enjoying your drink, you will be watching their ironing table, underwears and other sort of wierd stuff they store in their balconies and that part of their apartment. I sent a message them about the room and asked a question to concierge to plan my private boat charter in advance. Complete silence. No information at all. They gave a room, still with the construction view but just a bit away in comparison with the first one and sent a kind apology note. Later I have seen so many upset clients and apology notes written in the reception. This is definitely not the way to run a hotel. Following all these, their concierge sent me to a place called Medusa, I have been before for a show and dinner. The show is interesting but the staff is arrogant and incapable, especially when it is Friday & Saturday. Food is mediocre but overly expensive; +290 Euros per person... Second time, although I precisely express that I'd like to go there for the show, they sent me there without making necessary communication and arrangement with the place. I even paid them a very good tip in advance for this arrangement.