Quality Inn & Suites Cincinnati Downtown

when we arrived there were around of 6 people hanging on the entrance of the parking lot drinking beer, already intoxicated and talking too loud. Also when we got to the 5th floor everything was stinky and carpets with holes (big ones) desk staff said they are cleaning rooms, as soon as we entered to our room, went to check the restroom and someone didn't even flushed the toilet (I don't need to tell more) called front desk and got a new room, on the same floor just other room. 513, this time after all day on road and doing some errands we arrive to rest, (well we couldn't) couple next door 515 got in a heat argument and beside the screams and high volume on TV and slamming doors that lasted from 2:00 am until 5:00 am front desk never answered ( I called no less than 5 times) and I didn't want to take the risk to get out down stairs. When it was time to check out, the same drunk people was hanging on the lobby and parking lot. The person from front desk just said that there is always someone on the lobby to take the phone calls or people, he ignored my complaint about the next door problem. No apologies or even try to understand anything. The worst experience ever in my life in a hotel.

New staff would be great and customer service courses for people that will be stay. Get rid of drunk people in your building and parking lot and cleaning and new carpet or floor would be a plus.

The place is dirty. A pile of dirty mattresses sitting in the parking garage is a bad, bad look. The stack was about ten feet high and consisted of about 40 mattresses. I'm very concerned they were piled there due to a recent bed bug problem. Everything in the hotel is either very old or very dirty. The carpet in the room and the walls had odd looking stains. The building is being renovated, but there is far too much that needs fixed at this hotel before I would consider staying there again.

Uhhhhmmm

Beds were comfy overall not horrid.. not someplace I want to stay a long period of time.

Shower, and the renovation needs to continue and quickly.