Cincinnati hotellia

Miinukset: Always clean and every one is so helpful!!

Plussat: We enjoyed the location, the bedding and the size of the room, comfort of the bed, valet service and great bars, etc. in the neighborhood.

Miinukset: A very slight room service order mix up, cleanliness of the bathroom could have been better. The valet pickup wait was pretty intense at checkout, but they moved along as best they could.

Plussat: Staff were friendly. Rooms very clean

Miinukset: Prices in bar for food way too expensive

Plussat: Everything but hot water

Miinukset: The water took forever to get hot!

Plussat: Very nice and clean

Miinukset: Nothjng

Plussat: Ease of check in and valet. Clean spacious room.

Miinukset: Front desk could not give us ideas on things to do. Asked specifically about the river boats and were told they had no information on them.

Plussat: The room was beautiful

Miinukset: Room service was closed too early

Plussat: Location

Miinukset: I purchased the room specifically with king size bed. My husband is a particularly tall man and having a king size bed was a must. Unfortunately we had to sleep in separate beds because the only thing available was two full/queen room.

Miinukset: They made misstake, charged twice w/ my credit card. Poor customer service.

Plussat: The location. Big rooms, nice decor. Very nice staff

Miinukset: Breakfast a bit limited

Plussat: VERY CLEAN, STAFF VERY FRIENDLY LOVED THE LOCATION!!!

Plussat: Work out facility was nice

Miinukset: Nothing

Plussat: The location...close to everything

Miinukset: The parking situation was unreasonable. The beds were hard had to order a bunch of extra pillows. The rooms were a little shabby for the price.

Plussat: Central location.

Miinukset: Dirty room, expensive valet, dogs barking in adjacent rooms(which staff did nothing about), bad room service for food, limited menu, staff has an attitude.

Plussat: Convenient to ballpark and clean.

Miinukset: The milk that came with my breakfast room service was spoiled. I think charging $12 service charge and tip combined is ridiculous when paying $22 per meal.

Plussat: For us it has easy access to the ball park and other places in Cincinnati downtown area. Great breakfast choices...It was fun.

Miinukset: no

Plussat: It was amazinf

Miinukset: No

Plussat: The food was great!

Plussat: The over all experience was great

Miinukset: I feel that parking for guests should be complementary, or discounted

Plussat: The price for how nice it was

Miinukset: Parking

Plussat: Hotel staff from room attendants to front desk paid a lot of attention. Thanks, again....great stay.

Miinukset: Nope.

Plussat: The location, food, and customer service

Miinukset: Nothing

Plussat: Great location downtown & located close to lots of food & bar choices.

Miinukset: Didn’t want to eat in the hotel due to it being pricey. $23 for breakfast food is a little ridiculous!

Plussat: The hotel was in a good location and has a gorgeous lobby.

Miinukset: The rooms are very dated and have not been redone for what looks like decades. Just looks run down--the carpet looks worn, there are chips and dents in the walls, the lighting is old, and it isn't as clean as it could be due to it's age.

Plussat: I liked the view, the room was clean and I liked having extra pillows. I liked the nice big safe to put my things in.

Miinukset: The refrigerator didn’t keep anything cold. I got lost in the multiple hallways & areas. Would like to have been given a map of some sort, with helpful information on it.

Plussat: I really love that we pulled right in and valet parked our car and the bellhop took our luggage upstairs

Plussat: Had dinner in the in house restaurant which was awesome!

Miinukset: The king room we had reserved wasn't ready so we settled for a queen that was ready. Room was smaller than we expected.

Plussat: Everything was wonderful!!

Miinukset: My view was in back

Plussat: Kelly, the bell hop was loading luggage into a person’s car in front of us at the entrance. It should have been a u-tube video! He had so much luggage and people and so little space. He was so patient and kind as he took the luggage in and out, repositioned, followed suggestions, and finally completed the task successfully. Later, in talking to him, he laughed with us and told us it was just his job to make it happen. What a wonderful, friendly face to greet guests as they enter and wish them farewell!! The window view was also great.

Miinukset: Nothing

Plussat: The historical look and motifs were the best part of the hotel. The bar is gorgeous as are the lobbies and elevators.

Miinukset: The rooms are cramped and it's not just that they are small, the bigger problem is that there is too much (or too large) of furniture in them so it is hard to maneuver around.

Plussat: The hotel was able to find a two bed room for us. Mistake was made when booked and only had one bed. My error but hotel fixed us right up at no additional charge.

Miinukset: There is nothing not to like. Great staff, great location, and great overall experience.

Plussat: Staff was very friendly and helpful.

Miinukset: There were no housekeeping services the first day of our stay.

Plussat: It’s beautiful. The tradition is so rich. I loved reading about all the important people who have stayed there. My dad has played many a party there when I was a little girl. This was my first time getting to stay there. I’m a widow who found love again and we celebrated our first anniversary there.

Miinukset: I can’t really think of anything.

Plussat: The staff was super friendly and accommodating. The hotel itself is gorgeous! The breakfast was delicious as well. The beds were the most comfortable ones we have stayed in over our travels.

Plussat: The beds were comfortable and it was in a nice location.

Miinukset: We arrived at the hotel at 4:00, which was the posted check-in time. A woman offered to help us and I provided my name for the reservation. She began looking it up on the computer, then walked away and began helping another person. The hotel manager, Joe, appeared at the computer and began typing. He looked up and said, "Didn't anyone tell you what's going on?". I told him no, that someone was helping us, but walked away without saying a word. Joe proceeded to tell me that they did not have our room (2 queens mini suite) ready and he did not know when it would be ready. He said it could be 10 minutes or an hour or more.. I asked why the room wasn't ready and he told me that it was a 'wedding weekend". I'm not quite sure why this would affect the reservation I made in March. He did not have any other explanation. He told us he would call us when a room became available. He called my husband about an hour later stating that they had another room available, but it was a not the mini suite I had reserved. It was a deluxe queen room with a patio, which we had no use for.. We decided to take the room because we had a kid that was hungry and tired. The room was ok and I'm not sure the other room would have been any better. The bathroom was so incredibly small! There was a tiny ledge above the sink and toilet that you couldn't really even use. The toilet was like one in a public bathroom that had a flush that could wake the dead. The bathtub drain was slow and the tub filled up everytime we took a shower. Looking back at the hotel website, there are no pictures of the bathrooms and now I know why! The elevators were so slow and it took 5 to 10 minutes to even catch one to get up to our room or down to the lobby. On our way to check out, 3 out of 8 elevators stopped but they were all too full. After waiting forever, our bellhop took us to the service elevators just so we could get downstairs.

Plussat: Beautiful hotel within walking distance of Great America ballpark

Plussat: location

Plussat: Great location. Interesting (very nice) style and layout of the room.

Miinukset: The room was very loud - footsteps on the squeaky floors of people moving around in the room above us made it difficult to sleep. The bathroom door was not solid and it detracted from privacy while in the bathroom.

Plussat: Beds were exceptionally comfortable and shower was luxurious.

Miinukset: Front desk staff could have been more personable.

Plussat: Quiet...large bathroom

Miinukset: Unfriendly staff Lack of natural light and poor lighting in atrium Uneven floors Got a tub instead of a shower

Plussat: Room was nice

Miinukset: No parking at the hotel, also found lipstick on the comforter

Plussat: The hotel is done very well. The room was amazing in that it had a small balcony overlooking the lobby. No nasty carpet. Spacious bathroom with duel shower heads. Very clean and close to the baseball field

Miinukset: The way the toliet flushed was weird. It felt as if the handle was going to fall off each time and you had to really turn the knob to make it work properly. The noise gets pretty loud in the lobby at night.

Plussat: clean and surpassed my expectation in quality

Miinukset: my wife didn't like the fact that the entry way to our hotel room right when we opened the door wasn't clean enough. It could have used a little more sweep/mop.

Plussat: The price and room

Miinukset: Nope perfect

Plussat: Location

Miinukset: They were not accommodating to the needs of my room.? The phone was not working so we had to go down to front desk to speak with them several times and couldn't call valet services. Our room was never cleaned during our stay.

Plussat: The location was great for our purposes, we could walk to many of the places we wanted to go.

Miinukset: There was some confusion about our booking, the desk implied it was a mixup between themselves and booking.com but what it meant for us was being disturbed three times in one afternoon by housekeeping when we were trying to rest after sightseeing and before our evening plans. And then we were called down to the desk to sort it out. Once there she was able to find and solve the problem online, which I believe could have been done without our being disturbed so many times. It would seem that communication between the reception and housekeeping was very poor.

Plussat: Nothing. This hotel was dirty and elevators wasnt working

Miinukset: 1.elevators wasnt working 2.checked me into a room that reeked of cigarette smoke. 3. New room remote didnt work 4.New room door was damaged had to be repaired. 5.housekeeper entered our room on early morning of our checkout