Cincinnati hotellia

Miinukset: It’s antiquated and needs renovation from top to bottle immediately

Plussat: Location excellent walking distance to paul brown stadium

Miinukset: Rooms needs updating (south tower) ....however they are clean

Miinukset: Elevator wasn’t working when we were trying to leave

Plussat: Not much

Miinukset: Check in line was craaaaazy! Took about 45 minutes. This isn’t Vegas, people! Bathroom in the upgraded more modern suites wasn’t modern at all, it was tired and old and rickety. Only 2 out of 6 elevators worked and there was a constant line. You would then be so packed in to each elevator, stopping at each floor, all you can smell is everyone else’s breath cos you’re rammed in so tightly Parking was an additional $30/night.... Just generally very mediocre and not like the photos online. Won’t stay there again

Plussat: Everyone we interacted with was friendly and willing to answer questions/help.

Miinukset: Nothing, it was a great experience

Plussat: Location

Miinukset: Rooms were dirty. Light falling off the wall. Shower barely put out water to rinse off. Elevators were very slow.

Plussat: The room itself was comfortable, clean and quiet. The location was wonderful. Staff was friendly and quick.

Miinukset: Hallways, lobbies, and other public spaces where dated and worn. No microwave or refrigerator in room.

Plussat: Lines for check in, service, baggage. Low staff. Friendly but simply too much time waiting.

Miinukset: More staff, cleaner common areas. Lobby, bar, restrooms not well kept

Miinukset: Blood stains on one of the pillows

Plussat: The location of the hotel was convenient to shopping, restaurants, and city sites of interest. The staff was professional and friendly inside the hotel.

Miinukset: The valet for the hotel was full because it lent out its spots to concert goers making their hotel guest park next door at a local parking garage. The valet also inaccurately told me how much it was to park at the public lot. The Hotel looks nice from the outside but the lobby is huge, confusing, and looks a bit trashy and unfinished. The fitness center was very small and inadequate.

Plussat: I liked the location to the location to the river front.

Miinukset: Phone room did not work, there was no remote for tv , they place there charges on top of deposit on credit card for valet and slow to return deposit

Plussat: Staff was very nice and informative. Rooms are clean.

Miinukset: The bed is not very comfortable.

Plussat: Immediate and correct response when I asked about nearby Catholic churches; No additional charge for three people in room in stead of initially booked 1.

Miinukset: Was given (slightly) incorrect information about breakfast buffet costs.

Plussat: Location (directly connected to Convention Center I would be in).

Miinukset: Poor maintenance (mainly lobby area). No free internet service in rooms (which is fairly frequent in the us).

Plussat: Overall stay was nice.. Parking was a concern.. No room at hotlel and the price was to high!

Plussat: Hotel is ideally located in the centre of Cincinnati with convenient access to the ball parks, shops and restaurants.

Plussat: the pool deck

Miinukset: poor service, noisy neighbors, way over-priced for what it is and where it is, was initially sent to the wrong room (one that doesn't even exist)

Plussat: Location to great american ballpark and downtown area. Very nice staff

Miinukset: Old furnishings and carpet. Not very clean. Restaurant was closed. Challenging walk from hotel to parking garage

Plussat: I liked the location. Everything was within walking distance which made it very easy to get around. I also enjoyed the size of the rooms; they were a good size.

Miinukset: When we arrived (approximately 4 o' clock), we were unable to check in because they did not have any single room ready with clean bedsheets. The lobby was full off people that has been waiting since the early morning. Staff had no idea what was going on and provided little to no help. Once we got our rooms, the keys would not work. The cafe food was forgettable and the decor in the rooms seemed to not have progressed after the 90's. I paid for valet in advance, but the valet guy made us park our own car AND then had to pay for parking. Worst hotel experience I have ever had. Definitely not staying there again.

Plussat: The staff was very nice and helpful and for the price it was nice

Miinukset: There renovating so there wasn't a restaurant and its very outdated throughout as of now so hopefully the renovations are more than just the restaurant

Plussat: Friendly front desk staff and very well located. My wife and I could walk everywhere. Great price for the location. Large room with Balcony

Miinukset: Toilet was not working properly so we asked to have it fixed twice. I ended up fixing it. Most recently updated room was still out of date. Bed was not very comfortable. Elevators also out of date.

Plussat: There was a full kitchen, living space and bathroom. All the amenities that one needs to be comfortable. And iron mans ironing board, coffee maker, television with cable, a doorbell. It was like a small condo. I would absolutely stay here again for an extended stay. There was also a 12 pm check out. That's always nice.

Miinukset: The furniture and decor was a bit dated. And housekeeping came by too early.

Plussat: the parking price is good the person at the front desk was polite

Miinukset: -rusty fixtures in the bathroom -bathroom mold -bed feels like hay and cardboard (yes it is that bad) -no comforter on bed -old layout like converted projects (public housing thin walls) -people up shouting all nigh off the balcony -drunk and unrulies in the hallway (wifi signal stronger in hallway than in rooms -if you have money to stay here use that money to go somewhere else -not enough towels -everything is old nothing changes since 1984 -cant use the kitchen as advertised (no use of stove top though the stove is there) -gave us one flat screen and two of those old tv's with the bubble in the back -never going back

Plussat: The hotel was in a convenient locationand the check in was fine, but the room was disgusting. It smelled,the place was filthy with stuff smeared on the wallsand the tv's did not work.

Miinukset: Place was awful.

Plussat: Good location to Paul Brown Stadium and Great American Ballpark

Miinukset: The staff was rude and the room was disgusting. Basically as soon as we walked in we were disgusted. There were cobwebs all over the room, the room smelled as if it hadn't been cleaned in quite some time. There was dirt all over the kitchen and the stove was still greasy from the previous occupant. Living area was aweful. The bathroom looked as if it hasnt been cleaned in a while as there was hair in the sonk and tub and toilet was insanely dirty. I would not sugest anyone stay in this hotel.

Plussat: I like I had a kitchen with a full sized fridge, the balcony had a nice view

Miinukset: I was scheduled for a 5 night stay. A relative sided and I had to checkout after the second night, but I was still charged for all 5 nights. In a situation like this I could not belive they refused to not charge me for the other 3 night. Bad customer service. I would never go back. Rooms wern't very clean either, and the oven in my kitchen didn't work.

Plussat: We liked the location, the room was very spacious.

Miinukset: The hotel was very dated.

Miinukset: Entire place could use a cleaning. Not what I expected for a Hyatt. Chair in room was filthy. Restaurant was closed. Pool is small.

Plussat: Comfortable beds, clean, good location

Miinukset: No

Plussat: Nothing

Miinukset: No valet parking. Website wasn’t updated to say that there was no shuttle to casino. Could have stayed to a place much closer. Won’t stay here again.

Plussat: They were very clean

Miinukset: Nothing at all

Plussat: The King room with River view was incredible.

Miinukset: The cold air coming thru the front doors was not good.

Plussat: Very clean and the service was excellent.

Miinukset: The room was very small and very plain for a 3 star plus hotel.

Plussat: All of the above

Plussat: Didn’t eat

Miinukset: There was trash in my “clean” room

Plussat: Please send me a receipt for the stay

Plussat: The pool wasn't crowded. The hotel was nice & clean.

Miinukset: I didn't like the people next door were screaming, yelling & slamming doors while my 2 kids & 7 month old baby were sleeping.. I could literally hear everything they were saying like we were in the same room. Also; didn't like the fact that parking wasn't included with the hotel. We had to pay to just leave the garage.

Plussat: Gentleman at the front desk.

Miinukset: Everything was great.

Plussat: Clean and service was great

Miinukset: Parking a little high but found a spot on spot hero

Plussat: Great downtown location. Tons of restaurants and the Aronoff Center just across the street.

Miinukset: Valet parking for the night was $38. A little pricey but convenient.

Plussat: Location, amenities, rooms and restaurant!

Plussat: We loved the museum!!

Plussat: Really cool setting.

Miinukset: Valet was expensive and extremely slow. One time it took 40 minutes to get my vehicle. Unacceptable. Will not stay here again.

Plussat: The location was ideal and the bathroom was well planned out. Really liked the tile! Enjoyed the art galleries!

Miinukset: It met our expectations

Plussat: Quirky decor with a very nice staff.

Miinukset: Common areas looking a little tired.

Plussat: Great location, great lobby.

Miinukset: 1. I stayed 2 nights and housekeeping never made up my room (I was out 11am-5pm, they had time). 2. The 9th floor window view was to a metal barrier. It was like being in a prison.

Miinukset: beds too soft

Plussat: Having an art exhibition integrated into the hotel is a brilliant model - open 24 hours you can wonder about and take it all in at your own pace. The exhibits and curation were far better than the Art gallery right next door! Quirky 3ft high yellow penguins abound, which is loads of fun. Great bar that makes fabulous cocktails - recommend the 'Sage Resolutions'!

Miinukset: Room on the 10th floor was a little dusty, and the shower could have done with a little more elbow grease - but nothing major. Biggest issue was the aircon that seemed to be incessantly clearing its throat... not a pleasant background sound for an otherwise excellent and comfortable stay.

Plussat: Cleanliness and staff attentiveness at all levels.

Miinukset: Main restaurant was closed for private event. I think it would have been nice to have a discount provided. It was raining and we had planned on eating in hotel.

Plussat: It's comfortable and laid back.

Plussat: Great location, very helpful staff, very cool art and decor, clean and comfortable room.

Miinukset: Not much of a view, but no other complaints.

Plussat: Great staff and clean environment and rooms.

Miinukset: Everything was perfect and I will be staying there every time I'm in the Cincinnati area.

Miinukset: Stayed six night never got room cleaned had to take towels off cart to get clean ones. Had to go to front desk to get coffee packets for my room.

Plussat: Staff and cleanliness

Miinukset: No

Plussat: Proximity to Interstate 75. Stated that there was a pool, but due to COVID-19 it was closed.

Miinukset: When we arrived there was an industrial fan blowing air in the room. The fan was removed after a call to the front desk. As we awoke the following morning we realized why the fan was located there; The wall AC Unit drenched the carpet on the floor.

Plussat: Clean and friendly

Miinukset: N/A

Plussat: It was very clean and nicely updated.

Plussat: Great staff. Look forward to seeing them when I have to travel.

Miinukset: No

Plussat: the staff was very nice very clean we had a great day thank you

Miinukset: No

Plussat: location, room cleanliness,

Miinukset: pool closed, breakfast closed (of course, due to Covid)

Plussat: It was nice and clean

Miinukset: No breakfast and no pool

Plussat: I've stayed at this hotel many times, originally because they take pets without a fee. My cat doesn't travel with me anymore but I still like the hotel. Staff is friendly, from the desk clerk to the cleaning crew. My room has always been clean, beds are comfortable. When we're not experiencing a pandemic, the breakfast is nice and the lobby seating has come in handy. One of the things I really like about this hotel is it's always quiet at night. Had an issue with a room full of kids next to me, pretty sure there wasn't an adult in the room with them. Called the desk around 11pm and within 10 minutes it was quiet.

Miinukset: I think the staff should have been wearing masks. I think it should be a requirement in all hotels for anyone in a common area like the lobby or elevators to wear a mask. Not a fan of the shower-only bathroom. If it doesn't have a tub it should have a ledge to sit on.

Plussat: Staff was nice

Miinukset: Room could have been cleaner. Pillows were hard. Dog food and chicken bones were found in my room. Doir got stuck and plate on outlet fell off.

Miinukset: Uneasy feeling of people hanging around or loitering outside the entrance & parking garage. Claimed to be 100% smoke free, could still smell it throughout the building.

Plussat: The rooms

Miinukset: The front desk staff man was rude, hotel room wasn’t ready at first they tried giving me a double queen room instead of a king room had to wait thirty minutes in the lobby. Last night staying there a dope fiend ended up pulling the fire alarm At 5a

Plussat: The continental breakfast was the best thing about our stay.

Miinukset: The girl working the front desk acted like she hated her job and couldn't stand to be bothered. When we arrived to our rooms on the 8th floor the key cards did not work. We had to go back to the lobby and they had to reprogrammed, twice during our stay.

Plussat: Convenient to my family

Miinukset: The parking lot looks creepy and looks like it has a lot or car break in

Plussat: This hotel was terrible.

Plussat: Location

Miinukset: Cleaning! Not druggies working the counter!

Plussat: Convenient

Miinukset: There was blood on the back of the door, the hair dryer didn't w I wasn't given a receipt.i could have sworn the price quote I  was given was --- dollars I was charged ----.and put on the eighth floor It seemed more like an apartment buildin

Plussat: The staff were very polite

Miinukset: I was not crazy about the parking area. Also the 1st room on the 1st night the AC did not work correctly. I needed to be put in another room.

Plussat: Location

Miinukset: People smoking weed in the hallways. When you try to call front no one answers

Plussat: Convenient to our trip

Miinukset: Parking

Plussat: Beautiful Room, and verry comfortable bed!!!

Miinukset: People hanging out in Hotel's parking garage.

Plussat: Bed was very comfortable, shower was re-done nicely. Free parking was great with a short walk to Paul Brown Stadium.

Plussat: Friendly service

Miinukset: Nothing

Plussat: The breakfast and amenities were convenient.

Miinukset: There was outside communication to staff members which interfered with staff hospitality.

Plussat: I liked the room hotal very clean good location....staff nice and friendly..

Miinukset: APON CHECK IN THEY ARTHORIZED 408.00 ON MY CARD ...MY RATE WAS 119.00 A NITE..SO THAT FRI I WENT TO THE FRONT DESK ASK WHY WOULD THEY TAKE 408.00 OFF MY CARD? THE LADY EXPLAINED IT WILL GO BACK ON MY CARD APON CHECK OUT... BUT IT DIDNT!!!! ONLY 60.00 DOLLORS WENT BACK ON MY CARD ON SUN SO I CALLED THEM LADY STAFF SAID THE GM WILL BE IN THE MORNING SO MON MORNING I CALLED, HE SAID ITS SHOWING THAT THEY ONLY ARTHORIZED 348.00 I EMAILED HIM A SCREEN SHOT OF IT ON MY ACCOUNT. ..WE BOTH STAYED ON THE PHONE FOR LIKE 45 MIN HE TRYING TO FIGURE IT OUT.....THEN WE CONFERENCE CALL MY BANK THEY TOLD HIM THAT SPRINGHILL SUITES ARTHORIZED 408.00 ON FRIDAY.....ITS WAS 60.33 PENDING ON MY ACCOUNT TO GO BACK INTO MY ACCOUNT AND IT DID YESTERDAY EVENING ....BUT IT WAS THEY MISTAKE THE GM SHOULD HAVE COMPED ME A STAY THERE.... FOR ALL THE TROUBLE I WENT THROUGH TO GET MY MONEY BACK THEY TOOK OUT MY ACCOUNT....WHEN IT SHOULDNT HAVE BEEN PERIOD......

Miinukset: fee for parking

Miinukset: the rate charged was higher than I signed up for. Also the parking fee was higher than advertised.

Plussat: Free breakfast, the grounds, lobby, hallways, and room were all clean.

Miinukset: The breakfast was not fantastic but it was edible.

Plussat: The hotel was very clean, quiet, modern.

Miinukset: The parking was not free. An extra $10 for a lot that was completely empty... in Cincinnati!

Plussat:  the front desk was very special. She was cordial, responsive and knowledgeable about the property and the area.

Plussat: Everything was closed up due to Covid virus.

Plussat: Relatively new facility, staff very nice.

Miinukset: Unattractive area next to the interstate, confusing to find entrance.

Miinukset: It was a little noisy from the highway.

Plussat: Decent value for location, space and convenient

Miinukset: It was very dirty. I’m not sure why they bothered to put the “cleaned and sanitized” sticker on the door. There was trash all over the floor in our room, nasty belongings of at least two previous guests in the wardrobe (Tupperware w/ rotting food, old clothes, ziplock bags, etc.), the toilet looked like it hadn’t been cleaned in between several guests (Old urine and feces). The pull out sofa bed had crumbs and trash on it, the sofa was also covered in lint and crumbs. There was dust on many surfaces as well.

Plussat: The staff go above and beyond to be helpful.

Miinukset: Nope! It was excellent!

Plussat: The location

Miinukset: Everything was perfect. All employees greeted me with smiles, which nice to have after traveling.

Plussat: Cleanliness

Plussat: Excellent!!! I would like to know if you have other discounts for your seniors 60 and up?

Plussat: The manager Heather was great. She was super friendly. She was always cleaning. She did everything. Her slider sandwiches were good. We will for sure come back again.

Plussat: The Customer service experience was deliberately the best I have ever experienced. I have probably stayed at over 50 hotels from here to LA. Hands best service

Miinukset: Absolutely no problems or suggestions

Plussat: Staff was wonderful and took all the necessary precautions during this pandemic.

Miinukset: The fact food and beverages are still being served during COVID restrictions as other hotels in the area are not.

Plussat: 2 meals per day

Miinukset: marijuanna smell

Plussat: Good

Miinukset: Could not use the pool

Plussat: Hotel was very clean and nice. Staff was absolutely amazing! Would definitely stay here again.

Plussat: Staff was very friendly and accommodating. We got there at 6:15 and the front desk got us signed in quickly to take part in the kickback and then we just went back an registered for the night. Food was a bit scarce as the hotel had a lot of guests.

Miinukset: The hotel was very busy that night and families there with young children that where allowed to run around the dining area screaming and grabbing at the food, but wasting so much of it. The families should have been asked to keep their children under cont

Plussat: I love the atmosphere and the Place was dry Clean

Plussat: It was quiet

Miinukset: Garbage was in front of the door in the trashcan it stank real bad

Plussat: The location and amount of space it offers.

Miinukset: While it was clean, I did notice some areas that could have been sanitized more thoroughly.

Plussat: It was in a relatively good location for the things we had planned while in the Cincinnati area.

Miinukset: The first night, the smell of marijuana filled our room from outside. The second night, the room smelled like cigarette smoke. Upon investigation, the room AC (114) is located next to the b-ball court where smoke is drawn in. Lots of litter outside.

Plussat: Cleanliness

Miinukset: Handicapped room

Plussat: very spacious and comfortable. grill and pool. much more home like than a hotel.

Miinukset: leaking faucet in tub, no plug to bathe my toddler.

Plussat: Convient off the highway

Miinukset: Trash was everywhere. Seedy people walking around.

Plussat: The layout of the suite was wonderful!

Miinukset: I did not like the fact it was not disclosed that the pool was closed for remodel. luckily it was raining the entire time I was there

Miinukset: Had a few guests who kept knocking on our door asking for people.

Plussat: Atmosphere and Space was excellent

Miinukset: Housekeeping can be a little more efficent

Plussat: Plenty of space

Miinukset: Out dated info on the website. Trash left outside my room. Pool was closed and no notifications of it before booking. Smelled like paint.

Plussat: Everything. This place is like renting a 2 bedroom 2 bath apartment. It had everything we needed to make meals in the room. We loved it.

Miinukset: The towels were dirty luckily we brought are own a little uncomfortable after seeing that wondering how clean things we’re

Plussat: Location Room size

Miinukset: Undertrained front desk;Questionable cleaning; looked like someone had used the bed; although semi updated, the bathroom was unfinished-cracked tiles, wall repairs unpainted; Very dim hallways; left us feeling a little concerned about their covid policy.

Plussat: Great location. Terrific made to order omelette

Miinukset: Furniture dated. Looks a bit tired. Dark hallways

Plussat: Great location. Omelette station at breakfast was a nice surprise

Miinukset: Furniture in room was worn and tired. Bathroom had shaving cream from a prior guest. The hotel is very dark. Needs more light! Overnight staff is unfriendly and not helpful. Breakfast was otherwise fair. The waffle maker is horrible.

Plussat: It was a very nice place to stay and the room was very clean

Plussat: Location. Was very convenient for where I needed to be.

Miinukset: Was disappointed the pool was outdoor. For November, shouldn't be able to list an outdoor pool as "Pool" as an amenity in Ohio! Pool should be specified indoor vs outdoor.

Plussat: The breakfast lady was very friendly

Miinukset: The elevator is very slow

Plussat: Perfect

Miinukset: The only thing I would change is the carpet throughout the building.

Plussat: convenient. would be great for family of four. that would be about ninety dollars with breakfast or 20 jper person not bad.

Miinukset: My only issue is the hotel is dated. therefore a lot of the inside of the hotel is old. i think its as clean as it can be for the age. this strikes me as a business hotel and it might work for families on budget as it has breakfast included and has roof for four in the king suite. It s built of wood so if you happen to stay here and there are a lot of children it will be noisy.

Plussat: This is a small hotel, but they try very hard to make it great!

Miinukset: Breakfast wasn't available due to construction not this control but I wish it would have been mentioned when booking

Plussat: Clean

Miinukset: More waffle stations

Plussat: Location, attitude upon check-in, size of room and amenities.

Miinukset: Mattress was good but not great (8/10). TVs were quite small. Everything else great.

Plussat: The room was great. Bed was very comfortable.

Miinukset: Parking garage and breakfeast was not desirable.

Plussat: Didn’t do breakfast because of covid

Miinukset: Asked for highest room possible and room had dirty floor and candy on floor.

Plussat: It was very clean and safe.

Miinukset: No.

Plussat: Breakfast

Miinukset: Room was not clean.Ice bucket had room temperature water in it.The top bed sheet has several spots of BLOOD on it.Manager promised to process a refund two weeks ago.No credit on my debit card.Miserable overall experience!! I am lighting up social m

Plussat: Location price room

Miinukset: Staff was a bit rude and gave misinformation

Plussat: It was a solid delivery of the Hampton inn product.

Miinukset: An indoor pool would have been really nice to have.

Plussat: The location of the hotel was fine as we were attending a Cincinnati Reds games. The breakfast buffet was adequate with a nice selection of hot/cold entries.

Miinukset: This hotel is sharing space with a Homestead Suites in the same building. It is a little confusing at first. The breakfast actually looked a little better at the Homestead Suites. The construction out side was annoying.

Miinukset: The people was so rude to get away from the kids

Plussat: Cleanliness & location

Miinukset: Everything was great!

Plussat: breakfast

Miinukset: no refrigerator in room

Plussat: Nice packed sak breakfast, Friendly staff, very clean.

Miinukset: Parking rules

Plussat: Great location and very nice rooms.

Plussat: Everything

Miinukset: Clean

Plussat: Everything was clean and neatly and good service

Miinukset: Check in a lil early

Plussat: Proximity to UC hospital, cleanliness and the comfy bed.

Miinukset: The AC/heat unit made noise like someone trying to open a “Walmart” bag all night (Rm 128).

Miinukset: Staff checking in was rude. Breakfast attendant was rude. Bed was hard as a rock. Felt like we were sleeping on the floor. Shower took 5 min to warm up. A nasty towel was left outside our door. Told the front desk at 10:30 pm. When we checked out at 9 am it was still there. Never staying here again!

Plussat: The location as to how close it was the Cincinnai childrens hospital

Miinukset: The kids that were above us jumping around and shaking our room. We were in room 217 and who ever was above us was jumping around all night long.

Plussat: Very helpful staff and the buffet was exceptional. The room was clean and comfortable. Thanks for a pleasant stay!

Miinukset: NO shuttles to the airport. Why is that? I usually stay at The Hampton Inn and take the shuttles, but this place has no shuttles to the airports.

Plussat: Location

Miinukset: The television in the breakfast area was tuned to Fox News. I will not return.

Plussat: Comfortable beds. Many bath towels

Miinukset: Paper thin ceilings-NOISE WHEN WALKING ABOVE! Leave breakfast open until 11 on Saturday and Sunday. NO HOT TUB.

Plussat: friendly desk staff

Miinukset: it is dumb to charge guests for parking, just include it in the price of the room, even if that means an increase. more honest that way

Plussat: great location for visiting the University of Cinncinati

Miinukset: Not all that clean

Plussat: Room is clean

Miinukset: Staff never smiled Felt like I put her out

Plussat: Everything

Plussat: I did enjoy the fact that the hotel had beautiful conference centers and a pool

Miinukset: Rooms are very dated the first room I had had an issue with roaches The second room I had was much cleaner and the carpet look newer.The rooms didn't have no microwave and no refrigerator so that makes it very hard for long-term stay

Plussat: Location was just feet from I71

Miinukset: Took approximately 20 trips to the front desk from the 5th floor to get a working keycard. Didn't offer any discount or upgrade. 2nd night we were woken up and disturbed by the couple next door fighting so bad the cops had to be called. Should've got comp

Plussat: Room was quite . Pool was open and a basic but hot breakfast was offered!

Miinukset: A little ran down and and out dated but you get what you pay for.

Plussat: You're allowed to use the facilities that you paid for and they're back to giving out breakfast

Miinukset: There was no housekeeping provided during stay.

Plussat: Pool wax great. Loved the shower by the pool. Staff was great.

Miinukset: Problems with the key cards. Wish there was a fridge on the room.

Miinukset: No microwave, or refrigerator

Plussat: Beautiful old hotel.Very nice amenities. Although the place is old, it is in excellent condition.

Plussat: Ceiling leaking! No towels and washcloths! Loose dog in the pool area with kids! Door wouldn lock or open once on the outside! Horrible experience!

Miinukset: Everything!

Plussat: Very clean, friendly staff convenient location, free parking.

Miinukset: No fridge or microwave. Shower water wasn't very hot and ice machine on our floor wasn't working.

Plussat: This hotel is always clean, and has a great staff. I stay here quite often.

Miinukset: Everything is just fine at this hotel.

Plussat: Pool

Plussat: They theme of the rooms

Miinukset: The staff wasn’t so pleasant

Plussat: I wasn't expecting a kitchen. Pleasant surprise.

Miinukset: The tub in the bathroom didn't appear to have been cleaned properly. So I cleaned it.

Plussat: the location was convenient and the price was reasonable. checkc-in went smoothly and the front desk manager was pleasant.

Miinukset: bathroom door was busted in, fire alarm was hanging by a wire from the ceiling, stairs were extremely dirty with debris everywhere. there were loud shouting matches from the guests on my floor and i did not feel safe.

Miinukset: The hotel smelled like weed and cigarettes & they guy next to us was so drunk he kept falling into my door waking up my baby

Plussat: Location. Staff was very friendly

Miinukset: Hotel was fine but lacking in cleanliness. Both rooms I was in (issues with TV 1st rm) were not cleaned properly. Was hair in the sink and drawers, glasses in bathrm were dirty/used with finger prints, kitchen area needed to be wiped down.

Plussat: Everyone was amazing and exceed as always my expectations

Plussat: I love the full-size kitchen.

Miinukset: I love everything about this hotel.

Plussat: Like or the kitchen

Miinukset: Screw stuck under stopper in tub so it would drain

Plussat: I loved having the kitchen, workout room, and pool to use!

Miinukset: There was a strong smell of pot on the floor. Which wasn't a problem, but just very strong.

Miinukset: They charged me 250.00 extra they not tell me it was a non smoking place until two days later when they charged me a extra 250.00 very unhappy

Plussat: I liked that there was a stove.

Plussat: Location, cleanliness

Miinukset: Breakfast meat not labeled, probably pork, no other alternative. Some veggies with the eggs would be nice, sliced or diced tomato would be good. Eggs only are too dry and boring.

Plussat: The bed was very comfortable and the shower was nice and overall nice room

Miinukset: The music was too loud in the lobby and outside from a bar across the street from my room. The bar in the lobby is very plain. Not very inviting. If you’re looking for a party hotel, this is it

Plussat: Comfort of the bed and no carpet

Miinukset: No microwave no breakfast no tub

Plussat: The roof top bar was amazing & the staff were super friendly!

Miinukset: Nothing

Plussat: Great location. Very friendly staff. Brand new, so clean for the most part.

Miinukset: First time at an AC Hotel. I guess the approach is 'minimalist'. Young business travelers may like more than we did.... I want more for my money...

Plussat: Everything including the room, the shower, the gym, the location, the roof top bar, and all the nice staff!!

Miinukset: Nothing

Plussat: I love absolutely everything about this Hotel

Plussat: I liked everything except the breakfast selection.

Miinukset: The breakfast selection

Plussat: n/a

Miinukset: longer roof top bar hours

Plussat: Andrew checked us in. He asked me why I was there. I advised him it was my Husbands 60th bday. He went completely above and beyond to make our stay there completely awesome. I could not have been more pleased with his hospitality. Our waitress at the rooftop bar was incredible. She was so helpful and always there to grab us another drink or some food. I cannot say enough nice things about the These 2 employees. That rooftop bar area is a huge plus for this hotel. Loved it so much!

Miinukset: The view from our room.

Plussat: THe hotel as a whole was beautiful. The staff were also very friendly, and being able to walk to the office was another big bonus. I will gladly stay there again if I travel for work.

Miinukset: small things, I kept hearing someone pouring out buckets of water(?) in the early morning which disrupted my sleep. Also my curtains were broken so I couldn't keep the sun out all the way. It wasn't horrible, I didn't even bother to call the front desk, so I'm really not going to fault the hotel for that.

Miinukset: No all was very well

Plussat: Rooms were spacious, well-appointed & had comfortable beds. Check-In staff was courteous & helpful.

Miinukset: We were traveling as a group of couples. We were told that their lounge/bar would be open until Midnight on Saturday. At 10:15 they were already "shut down". When we approached the staff about it, the bar tender was rude & the other staff offered suggestions of other bars outside of the hotel. We wanted a night cap in our hotel, which we were unable to get. They need to get their services/staffing issues worked out - or don't include all amenities at this time.

Plussat: Its location.

Miinukset: The staff and the issues I had with the billing for the room. They charged me more than what they should have so instead of refunding me they charged me a 2nd time for the correct amount. I have still not received my money back.

Plussat: The room was great! Spacious, functional, modern. Fully equipped kitchenette.

Miinukset: No adjoining parking garage, so we had to walk outside to & from the car. Also the AC system was not very consistent. No Pool.

Plussat: Friendly staff and clean room

Miinukset: Bar closed earlier than expected

Plussat: Everything was perfect and spacious!!!

Plussat: The room was spacious and it was nice and quiet on our floor.

Miinukset: I guess because of the pandemic, there was not a lot of staff. We had to go down to the front desk to get towels and wash clothes, because housekeeping never came to replace them. We knew that we would have to pay for parking but did not know it was a public structure only. We had to pay again every time we left. The hotel did offer valet service the second day we were there, but we thought $35/per day was too much.

Plussat: Not much at all.

Miinukset: I feel like this was falsely advertised. No onsite parking, no city view, no pack and plays for the kids. Was very difficult to get unloaded and settled. Room was horrible, walls dirty, sink dirty and backed up, dust/lint on beds. Had to cram 2 adults and two kids into the king bed. Will not be staying here again. Then having to pay an additional $30 for parking. Definitely not worth it.

Plussat: Beautiful hotel.

Miinukset: The price is the same but there's no breakfast. Grab and go bags...

Plussat: Love the space and cleanliness.

Miinukset: There was no parking so we had to pay for parking garage. Then we left for dinner and had to pay again for parking garage. Ended up spending 30 for parking for 1 night. I didn't like that there was no breakfast and no happy hour due to corona virus.

Plussat: Location, friendliness, cleanliness

Miinukset: Cost of parking