Long wait for shuttle to get to terminal
No problems or issues with American Airlines!
The flight was three hours delayed and instead of having us wait to board we waited two hours in the plane before take off. For the future if they know connection flights are delayed they should have us wait outside
Worst experience ever. My carry on was checked in and I had to carry all my electronics (laptop, etc) as if I was lost. No food. No proper AC. It was clearly stated that I have a carry on that I could bring with me and I wasn't allowed a carry on upon boarding. I flew many airlines (International and domestic airlines) and this by far is the worst experience I've had.
Plussat: "The seat was comfortable for a change must be a different plane"
Miinukset: "It was hot on the plane and the gate situation was a disaster. So chaotic and stressful. So crowded. Asking people to take later flights. Sucked."
Plussat: "Efficient crew"
Miinukset: "Super crowded and hot"
Plussat: "Timely and efficient"
Miinukset: "Seats are really small"
Miinukset: "Passengers need to DISTANCE 6' and keep their masks on. Which I realize is put of the hands of American. Appreciate the fresh white bag with a bottle of water and crackers. Thank you."
Plussat: "Not much"
Miinukset: "Why no service in first class??? Cost cutting measure?"
Plussat: "Very smooth boarding process. Made an announcement early that later groups would have issues with finding overhead space and asked for volunteers to check bags at the gate at no charge. Made things go very well without any delays."
Miinukset: "Nothing to improve. Very well run."
Plussat: "They got me home eventually"
Miinukset: "Timeliness was awful. Late crew delayed the flight 50 min. Then ripped cargo net resulted in cargo shift."
Plussat: "The boarding was fast."
Plussat: "Everything was great!"
Plussat: "Crew was nice. Plane was clean."
Miinukset: "We are delayed 7.5 hours dues to mechanical issues with our plane and told we would have to wait or book another flight the following day. American Airlines sucks!!!!"
Miinukset: "The flight was delayed and then stuck on runway for over an hour. No air at 3 am"
Plussat: "They pulled out of the gate to have an “on time” departure only to make us sit on the runway for an hour. The flight attendants were incredibly rude to people asking questions."
Miinukset: "Offered us drinks... let us know what was going on .. answered questions. Basically, anything."
Miinukset: "Better seat cushions! There is not much padding & the seats get really hard."
Miinukset: "Seemed disorganized getting on"
Miinukset: "Seats could have been better and inflight entertainement missing"
Plussat: "Seats were nice, flight was efficient, arrived early."
Miinukset: "Gate agent spoke so ridiculously fast and swallowed so many sounds that it was virtually impossible to understand most of what he was saying. Most importantly we all missed that our roll-on bags wouldn’t fight in the overhead bins. As a result many people pulled their bags on and fought and struggled to force their luggage above, only to give up. The on-board agents recognized early the problem and then proceeded to allow many other passengers to stroll by them with their large roll-on bags, only to delay the boarding process and frustrate everyone. When making their safety announcement the flight attendant was clearly competing for fastest speaking human and rushed through at blazing speeds. In all my 30+ years of travel, I’ve never heard anything like it."
Miinukset: "Overall terrible experience, flight attendant was extremely rude when i asked if they were offering sparkiling wine. Flight was delayed due to overbooking on american. Turbulence was horrible the entire flight. The in flight entertainment was unavailable for some reason."
Plussat: "The seats were very comfortable and the staff was friendly"
Miinukset: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Miinukset: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Plussat: "Flight delayed for 12 hours. Had to reschedule both flights"
Miinukset: "See above. Missed work."
Miinukset: "Flight delayed multiple times and then again upon landing at destination."
Miinukset: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
Plussat: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Miinukset: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
Miinukset: "The plane had a problem. No mechanic in Huntington. Poor communication from American to the crew in Huntington. Connecting flight missed. Had to wait for standby. Luggage ruined by broken wheel and chunk missing where the wheel had been."
Miinukset: "Qantas would not let me upgrade at 24 hours into Business Class. They wanted me to buy a whole new ticket. All other international flights I take allow me to pay for an upgrade within 24 hours of the flight for around $2000."
Plussat: "Timing was on point. Majority of the staff was friendly. Wifi with gogoflight and as I am a T-Mobile Customer is definitely a big good point."
Miinukset: "No food was given if you didn’t buy anything. Even being the flight almost 4 hours. ($10 for a chicken wrap...)"
Plussat: "The flight was quick once we took off!"
Miinukset: "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"
Plussat: "The crew was very friendly with our girls and accommodating with switching around our seats so we could sit together."
Miinukset: "There weren't any screens, which surprised me since our 3 other flights had them, and we unfortunately didn't have a backup plan. Our kids were disappointed. Also in order to sit with our young children we were only given the option to sit in the very last row that doesn't recline which was difficult seeing as the flight took place in the middle of the night according to our bodies. No actual food was provided despite it being a 6 hour dinner time flight."
Plussat: "The pilot did a great job flying. Very smooth."
Miinukset: "The flight attendants were pretty mean and just overall dissatisfied. Apparently we had community water to share? Everyone gets water from the same bottle?? Too strange."
Plussat: "Quick flight"
Miinukset: "seating too small."
Plussat: "Confusion, delays, rude employees...you name it, this trip had it. I will do my best to avoid flying with these guys in the future."
Miinukset: "Flight delayed 15 hours. Poor communication and outright lies from staff. Unwillingness to help find or pay for a place to spend the night. Rude staff"
Plussat: "Crew very helpful. Screen broken, crew attempted to fix. When unable to fix, moved seat. Followed up and made sure I was taken care of."
Miinukset: "Entertainment screen broken."
Plussat: "Very quick connection"
Plussat: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Miinukset: "Had to book a flight to Providence and then rent a car to drive to Boston since there were no other available flights to Boston today."
Plussat: "The friendly flight attendant."
Miinukset: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."
Plussat: "- approachable staff - plane was insulated enough where I wasn't too cold - ample food options on flight"
Miinukset: "- plane was older and less comfortable - limited film selection - films only played at certain times so you had to wait in queue until the next showing started"
Miinukset: "Apparently Finnair leases a Hilly plane and crew for this flight right now, so it wasn't quite the same."
Miinukset: "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."
Plussat: "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
Miinukset: "The departure was delayed approximately an hour."
Plussat: "Great seats."
Miinukset: "Customer service both over the phone and in person not very helpful to ensure connecting flights were made. Much better experience with Southwest in regards to coordinating delayed flights. AA could have done a much better job to ensure more flyers made thei connecting flights."
Plussat: "BA system down. Najor delays and long lines. Flight good."
Miinukset: "I didn't event get to make the flight because American Airlines was delaying the flight I was on from Jamaica to Miami, and American Airlines would not change the ticket I had to go from Miami to Tampa, so I was 12 hours late arriving in Miami. Terrible customer service from American Airlines in Jamaica"