Plaza Hotel Föhr Am Bodensee

Our main problem was the Air Conditioning. The reason I booked this hotel was because it stated it had air conditioning. The first room we were offered, the machine did not work at all. We were told they would send an engineer. Three hours later, no engineer. So down to reception, and we were given another room. Yes, the AC machine actually whirred but no cold air came out of it. After leaving it for 3-4 hours, as we were told it needed time to cool the room, the room was still stiflingly hot. Back down to reception, where we were at least given a fan. The situation was compounded by the lack of thick curtains. Flimsy yellow curtains did nothing to hold out the sun. Two nights of very unpleasant sleep. After reading some reviews, we did not attempt to eat at the hotel, but took a taxi into town. Husband thought he would go to the bar and have a drink about 10 pm. No, there's not a bar as such. I'm left puzzled as to what a German 4 star hotel should be. On our trip we had a lot of variation. I suppose its who is awarding the stars.

Very expensive if you compare with location and the service

The staff especially the reception guys was unhelpful, one time I got power off in my room and I informed them but no response and they don’t fix the problem until next day.

I emailed the hotel 3 weeks before I arrived requesting a cot bed for my 1 year old, they didn't supply one. I asked the reception 4 (four) separate times after my arrival and they couldn't provide one. We ended up creating our own sleeping area on the floor of the room from pillows and blankets for my 1 year old. I left after one night for this reason and they refused to refund me for the 2nd night booked.