Hampton Inn Gatlinburg Historic Nature Trail, TN

I understand it's not their fault but I called for 3 days prior to arrival to make sure they were going to be open during this crisis they assured me they would 5 minutes before checking in I received the call saying that they were closing the hotel they put me in the Hilton Garden Inn which was a beautiful hotel but they told me my rate would be honored at the Hilton and it was not I had to pay nearly $120 more and I did not get a room with a balcony like I had reserved once again I know this crisis is not their fault but they should have made sure the people that had booked with them was taken care of I was not the only customer that was sent to the Hilton and we had no choice but to pay the upgraded price because we had all traveled so far and it was no other Hotel available

Outdoor area with hot tub and pool and firepits by the stream. Updated nice bathroom

Breakfast is included and horrible. Not worth what they charge nightly. Kids allowed to play in hot tub like it's the pool. Liked the hot tub and firepit and outdoor seating area but firepits not turned on at all or not working properly. Part of reason why I stayed there was for amenities and they were there, just couldn't use. Ran out of many items like coffee creamer and bananas at breakfast. Very disappointed