Gatlinburg hotellia

Plussat: Atmosphere

Miinukset: Took forever to get breakfast

Plussat: The facilities were exceptionally nice with several accommodations. The only part I could knock the place on is not having a vent in the bathroom when taking hot showers. Over all this is a great place to stay with a excellent staff.

Miinukset: The property is clean and very neat looking.

Plussat: Everything

Plussat: Proximity to trolley and all activities

Miinukset: Needs to be cleaner

Plussat: One of the best FREE breakfasts we have had.

Miinukset: Having to leave and being able to stay longer. Not the hotel's fault, just life happens.

Plussat: Location,amenities and the full breakfast including late breakfast up to 10 am.......thank you👍

Miinukset: One thing not a safe in the room.

Plussat: Lovely comfortable hotel. Blends into the natural Smokey Mt. theme. Really great location on Parkway going out of Gatlinburg towards Pigeon Forge means you can avoid the crazy congestion of the center of town where all the attractions are.

Plussat: Location was good and most of the staff was friendly

Miinukset: They did not have a business center so I could not print out my boarding passes and they did not have an atm. On the last morning the elevator was not working and we were on the 3rd floor and the clerk was not acting on getting it fixed in a timely fashio

Plussat: Very friendly front desk. Very helpful with any questions about the area. Loved our room. No carpet so you could tell the floor was clean. Rustic furnishings with fireplace. Very beautiful!

Miinukset: I had read a review about how wonderful the breakfast was so I was anticipating a huge breakfast. It was only a continental breakfast. Flapjacks next door had a great breakfast. I would highly recommend.

Miinukset: Not hot food except microwave meals for breakfast

Plussat: We absolutely LOVED our stay at the Appy Lodge last week! The Lodge in general was beautiful and our room was very comfortable and clean! And I can't say enough good things about the staff! Every single one of them were so welcoming and accommodating and friendly! The location of the Lodge is PERFECT too! Right in between both Gatlinburg and Pigeon Forge, and just enough out of the down town areas to feel a little more secluded. The Appy Lodge will definitely be our GO TO place for our future trips to the Great Smoky Mountains!

Miinukset: We stayed a whole week here and do not have a single complaint!

Plussat: Nice exterior; has mini golf right outside front door. Parking was fine, and location was okay except traffic was horrendous and we would have stayed elsewhere if we had known. Gas fireplace in room was a little hokey, but room was clean, if dated.

Miinukset: Staff seemed to have a blase attitude towards guests and most were quite young. Mixup with reservation took a few minutes to straighten out--they had wrong first name. Morning staff didn't go out of their way to be helpful; when asked about shuttle service, we were directed outside but not informed about website to track shuttle which was almost an hour nor did they offer to look it up, and they weren't that busy. Breakfast was satisfactory but not outstanding. Hotel is a little dated but the firepit and pool out front and the porch out back were nice amenities as was lobby area.

Plussat: My grandson thoroughly enjoyed his very first vacation while staying at the Fairfield Inn/Marriott in Gatlinburg, TN. The staff members were courteous and helpful. My grandson enjoyed talking with hotel employee. She was very knowledgeable about where to

Miinukset: Grandson was unhappy that he didn't get to make his waffles for breakfast. We both thought that breakfast lasted until 11:00 am.

Plussat: Everything!

Plussat: We didn’t eat breakfast there,but we got coffee and it looked very good

Miinukset: The shower had low pressure and the curtain didn’t fit inside the enclosure well. I got water on the floor the first day ,then I got it figured out.

Plussat: Great stay. Great place. Friendly staff. Clean.

Miinukset: No

Plussat: Location location location really good staff affordable

Plussat: Great hotel, very friendly staff, fast and curtious. Rooms are big and the beds are extremely comfortable and the walk in shower was roomy and had Hot Water! Will definitely stay there again!

Miinukset: Breakfast area is too small

Plussat: Location and character

Miinukset: No

Plussat: Love the location! Our room on the river was great, we were on the 3rd floor which is where the breakfast room is located so it was convenient. Beds were firm but comfy. Fireplace, nice TV, bathroom and shower were awesome!

Miinukset: Wish there was a better selection of breakfast items.

Plussat: Great location and lodge style. Comfortable and adequately spacious room. Plenty of free parking and just short walk to Gatlinburg main street.

Miinukset: Breakfast was disappointment-cramped room-too many tables for room size and quality of self service buffet breakfast was below our expectations compared to standard of building, reception staff , lobby, rooms etc.

Plussat: The room was great, loved the fire and the balcony. The pictures don't do it justice or show the nice homely feel. Staff were friendly and it was a nice touch having coffee and hot cider available. Quiet location but easy walk to the main Street.

Miinukset: Format of breakfast (microwavable pre prepared muffins etc) made it tricky for us with dietary requirements.

Plussat: Ystävällinen henkilökunta. Hyvä sijainti kylän rauhallisella reunalla, lähellä kansallispuiston "porttia". Takka ja muutenkin hauskasti sisustetut huoneet./ Friendly staff. Good location and nicely decorated rooms.

Miinukset: -

Plussat: Nice mattress, nice fireplace

Plussat: Large room, fireplace, location!

Miinukset: Nothing

Plussat: Location

Miinukset: Nope

Plussat: Good

Miinukset: The toilet moved when you sat on it.

Plussat: Location and the room was very nice.

Plussat: The staff was extremely friendly and helpful. The location couldn't be better. The room was clean nd spacious with a nice view and a fireplace

Plussat: Proximity of the lodge to the National Park and the downtown area of Gatlinburg.

Plussat: Location and the look of the room, staff was very friendly and helpful

Miinukset: Pool was advertised as heated, it was not

Plussat: Great room and view of river, very clean and well updated.

Miinukset: Parking may be difficult at high times as we were there during the week we had no problems.

Plussat: Location was walking distance from many attractions.

Plussat: The fireplace was a great addition to the room. We also loved the creek view from our balcony. Great location and very convenient for downtown visiting.

Plussat: Proximity to the Smoky Mountain National Park and to the main downtown area of Gatlinburg.

Plussat: the room was great! Great location! The staff was really friendly!

Miinukset: My wife and I only had one problem and that was the breakfast no eggs no bacon or sausage. breakfast room was a little small for such a big hotel. There was a woman working in the breakfast area she could have whipped up some eggs and bacon. All of that can be done with a microwave. We look for hotels with a good breakfast to save a little money. We went to a restaurant two mornings for breakfast. So the money we thought we were saving on breakfast we had to spend two of the four days we were there. In recap we can stay somewhere else in Gatlinburg for less money with a better breakfast. we have been coming to Gatlinburg since our honeymoon 43 years ago we had our place but they tore it down and now we are looking for our new place. Thanks Mike

Plussat: The room was beautiful. The beds were comfy. Top notch place. Right in walking distance to pretty much wverything. Will recc to all my friends.

Miinukset: Everything was great

Plussat: Closeness

Miinukset: Loved everything

Plussat: Clean and up to date

Plussat: Clean and very nice facility

Miinukset: This was an anniversary get away which we do not do often because of the kids. Right after arriving, the power went out so we could not get ready to go out to dinner. We were not offered any sort of discount or apology and on top of it all, we got billed twice on 2 different credit cards. Sad to say, our romatic getaway was just a disapointment.

Plussat: The modern look at amenities.

Miinukset: Our room seemed to be next to plumbing and could continuously hear water running very loudly all hours of the day/night. Otherwise, the hotel overall was very nice.

Plussat: We had a little problem with our mini frog and Clay was right there within 5 minutes to take of the problem. The staff was great!!

Miinukset: The bar didn't stay open long enough and the service there was extremely slow.

Plussat: The location and facilities

Miinukset: I was very frustrated that we booked check in for 12-1 and didn’t get our room until almost 4. We were only staying one night and missed activities waiting around on the room. Very frustrating

Plussat: This facility is over priced for what you get.

Plussat: Great location

Miinukset: I've stayed at equally nice places for a little less money.

Plussat: Staff was excellent, extremely pleasant and helpful and the room was very nice!!!

Plussat: Nice Hotel

Miinukset: They charge you nightly for amenities of $20. And I still haven't gotten it back yet. I recommend staying at Fairfield next door. They don't do this.

Plussat: Staff was really great...friendly and knowledgeable

Miinukset: We had a room that was right behind the elevators. Between the noise from the elevators running and the noise from flushing toilets above us, we did not get a lot of sleep.

Plussat: I liked the blackout blinds and the fact that light leaks around the door were also covered up. This made sleeping 100% better than in motels that have bright lights coming in the windows around the curtains or from under the door.

Plussat: Beautiful hotel - everything was perfect.

Plussat: The welcome from the staff when we checked in on 23rd was fabulous. Good location. Water available when restaurant shut.

Miinukset: The guy on breakfast duty on day 3 was grumpy and unhelpful. Bar shutting at 10pm unhelpful.

Plussat: Loved the location, very easy to get around Gatlinburg, a pretty easy drive to pigeon forge, just don’t go at a high traffic time. And the breakfast was actually great! Most hotels are relatively mediocre in their breakfast but this one was amazing! Very comfy bed and there wasn’t too much or too less blanket and pillows. It was perfect.

Miinukset: The ONLY thing I did not like was that we got one of the weird rooms with the door between the other room next to you, so we could hear our neighbors. Otherwise, this hotel has been great.

Plussat: Staff was friendly and willing to help!

Miinukset: Kept losing internet connection in our room. I work while I travel and I need a stable internet connection. Also, sidewalks only on the opposite side of the street having to cross with small children and stroller with heavy traffic.

Plussat: The location was great, right outside the national park. When we ordered food from the on-site restaurant to take back to our room on Sunday the bartender was both helpful and courteous and we had the Crispy Cob Salad and Green Bean appetizer which were delicious and filling. The outdoor fire pit was wonderful. The fitness center and salt water pool were nice and clean. It's a non-smoking hotel and when a gentlemen was smoking outside near the fire pit, the front desk was informed and they immediately went out and spoke to him, and asked him to stop.

Miinukset: We liked the food so much we decided to order the same on Monday, however a different bartender was on duty and she was quite surly and acted like we were a bother. We still placed the order and the food was again delicious. On Tuesday, while sitting next to the fire-pit we thought we might try some entrees and take those back to our room. The restaurant was scheduled to open at 5 pm, So my wife went inside to order, she stood there waiting alone for the bartender to arrive. About fifteen minutes later another customer sits down at the bar. Another minute or two passes and the bartender finally arrives and ignores my wife and begins to take the other customers order. My wife interjects and says she was there first, the bartender ignores her and waits on the other customer. Needless to say we did not place our order.

Plussat: Hotel was clean.

Miinukset: Motion sensors on air conditioner. On the first night, I woke up in the middle of the night sweating profusely - only to find that the air conditioner fan was OFF when I had set it to ON in order to keep air circulating and to keep room at comfortable temperature while sleeping (I always sleep with fan on). I went downstairs to ask for portable fan & the lady at the front desk told me that they did not have any. I told her my issue & that is when she informed me that the air conditioner works on a motion sensor and when there is no motion detected (i.e. when you're sleeping) the air conditioner will shut off no matter what you have the thermostat set for. I also informed her that at some point the thermostat stopped working, as I could no longer see anything displayed on the screen. All she could offer me was a new pair of sheets & to put a maintenance request in for the next day in regards to the thermostat. Needless to say, it was a pretty sleepless night as I was very uncomfortable from being so hot. This is my first encounter with motion-sensed air conditioners & I was not pleased. I understand the concept of saving energy, but it shouldn't be at the comfort expense of the customer.

Plussat: Location is awesome

Plussat: The rooms were very nice and up to date. Comfortable beds.

Miinukset: N/A

Plussat: Cozy beds, nice shower, clean room

Miinukset: Check in staff not so friendly, no morning room service, not as big as other Hilton’s we have stayed at

Plussat: We were able to leave our car parked and walk to most places in Gatlinburg. Parking is a bear there so it's nice to stay right in town!

Plussat: clean, great location,

Plussat: Space for the price

Miinukset: A bit far from Pigeon Forge

Plussat: Place is great!

Miinukset: Price

Plussat: It was very clean and had a lovely location

Miinukset: Yes- I got harassed by the concierge to join a timeshare presentation. I said "no,thank you" about 4 times before I walked away. I was only staying one night, alone with my 11 year old daughter. Entirely inappropriate and too aggressive.

Plussat: Nice, updated rooms. Very clean. We liked the pool and playground.

Miinukset: The condition of the golf course is not great.

Plussat: Beautiful area. It is a few mins out of town and a lot less congested.

Miinukset: This is a timeshare property and they will ask you to visit other properties but they were not rude or pushy about it.

Miinukset: At check in we were directed to a person who tried to insist that we listen to a sales pitch regarding the vacation ownership. We had just driven three plus hours to go on a short get away. The purpose of going on vacation is to get away from the everyday business. Really did not appreciate the pushy person who did not get it that I was not interested and he made me feel dumb for not accepting the free offer. Did not want to waist my precious time on something I was not even remotely interested in.

Plussat: Size of rooms and cleanliness

Miinukset: Check in staff seemed a bit rude when they noticed we were only staying one night

Plussat: Playground the sites location

Miinukset: Loved it

Plussat: Beautiful surroundings

Miinukset: No onsite bar/food facilities

Miinukset: Very outdated and and disappointing. I would have a hard time giving this a two star rating, certainly not a three star. No King beds and TV was not HD only analog. It left a lot to be desired.

Plussat: The view, was beautiful, The room was clean and really nice and comfy. The location was great, even thought if was a nice drive to Gatinburg strip.

Miinukset: It was overall an enjoyable stay. I had no complaints

Plussat: beautiful property

Miinukset: the bath tub had a big rsut stain

Plussat: Very nice rooms. Breakfast was excellent and location is very close to the main strip (about 2 blocks).

Plussat: The water park was a huge hit with the children. The location was excellent for coming and going.

Miinukset: The website said there was a heated whirlpool whirlpool and there was not. Housekeeping services were very late in the day.

Plussat: The room was very comfortable.

Miinukset: Back door was locked during the day , making check in a little aggravating.

Plussat: Hotel was in a perfect location to walk through Gatlinburg. Off the main road but a quick easy walk. The pool area for kids was a mini indoor water park. Hotel was clean and nice

Plussat: Location and cleanliness

Plussat: Everything!!!! Staff was friendly and accommodating. Beautifully maintained and spacious rooms. All the comforts of home.

Miinukset: Everything was fine. Beautiful location. Centrally located to all of the attractions we wanted to take in. Restaurants were within walking distance.

Plussat: Great breakfasts, fun pool with slides for the kids, close to plenty of restaurants.

Plussat: Staff, water park

Miinukset: Our roon was very humid. Breakfast was poor

Plussat: Staff was friendly and spoke to you as you came in and left. The overall appearance was really nice and the beds were very comfortable. The breakfast was also great.

Miinukset: I have a pending charge on my credit card of $100 but I don''t know why. I hope this disappears soon.

Plussat: All the ammenits was wonderful the pool ️ the game room

Miinukset: Everything was great

Plussat: The breakfast was great. My grand kids loved the indoor water park. The location of the hotel was very convenient to everything. We appreciated the free parking. We booked the suite and was very happy with the extra room.

Plussat: The ease of parking and the friendly staff.

Plussat: Very clean, modern, comfy bed and a nice outdoor whirlpool.

Miinukset: No towel bars and the guy that checked me in gave me zero info about the hotel.

Plussat: Location was convenient

Miinukset: The pillows were way to soft & uncomfortable.

Plussat: Very clean. Excellent service. Quiet location. Plenty of on site parking.

Miinukset: The pillows need improvement. The hotel is close, .75 to 1 mile from downtown Gatlinburg but the return walk to the hotel is all uphill.

Plussat: Can't complain about a free breakfast. It was good.

Miinukset: In all honesty, accommodations the same as most other places in town yet the rates were significantly more per night. I understand the place was new, so there are no complaints with the building, room, etc. But then again, the hotel was off the main parkway a few blocks, so we weren't in the middle of all the traffic, etc. The last two times we stayed in Gatlinburg, we were able to find a room for about $90.00 less nightly and only a short walk from this locale. % nights ended up costing more than $1200. Were able to stay for about $800.00 previous trip at comparable hotels for 5 nights. Staff was friendly though and breakfast was hot. enjoyed our week off all in all.

Plussat: The newness.

Miinukset: The breakfast wasn't very good. It seemed like it was bulk processed food. The fruit was sprayed with gross preservatives...not very good or fresh. The sausage was just plain odd. A hotel like this should have a good,fresh breakfast.

Plussat: This hotel was much better than the 2.5 stars rating it had. I was pleasantly surprised upon arrival.

Plussat: The room was very nice and clean. Friendly staff. Clean and spacious breakfast area. Bathroom with walk in shower was really nice.

Miinukset: One small thing. If you choose to use the bath towels more than once, there is no place to hang them so they will dry out good.

Plussat: Really great breakfast, location, and friendly staff. It’s a newer hotel so everything is very clean and well maintained. The pool and grounds are very nice.

Miinukset: It was perfect.

Plussat: It was far enough away to where it was quiet, but close enough to walk to everything!

Miinukset: N/A

Plussat: Close to middle of town.

Miinukset: Very rude staff and not accommodating at all!! Terrible customer service. Will never stay again.

Miinukset: Bacon burned, eggs dry, coffee not so good. Room was very dusty. I was wiping dust bunnies off of lamps and side tables.

Plussat: The hotel has a very modern design and was very clean. Staff was very friendly.

Plussat: It's a very nice older motel with character. The staff was friendly and helpful and the nice size room was clean. The location may be the best feature if you like being downtown with many shops and food establishments within walking distance.

Plussat: Location and history

Miinukset: Needed cleaned, older beds, had a musty smell!... Needed door locks updated

Plussat: Very quaint hotel with a lot of history. I like that it is an old hotel with a lot more character than more modern places. The rocking chairs out front by the fire place are a great place to meet a good number of other guests. The breakfast is nice.

Miinukset: I don't care for the fluorescent light fixtures above the beds with only one switch. A small lamp on either side would be preferable, allowing one person to have a little light for late night reading if so desired.

Plussat: Location staff and quaintness

Miinukset: Not enough electrical plugs

Plussat: Facilities take you back 30 years while maintaining all the comforts you want and expect. Best hospitality we have ever had anywhere. Great location,fantastic staff, and great stay.

Miinukset: Walls are thin and you can hear others in adjoining rooms at times. This is no big deal to us as it seems the clientele attracted here are courteous and responsible people who are not up thru the night and being loud or obnoxious. This is a very minor thing and was NOT a problem. Great place !!!!!!!

Plussat: Excellent location, older historic building. Clean room, well equipped, friendly staff. Great experience.

Plussat: Great Location. Historical Inn being built in 1937. Good variety for breakfast. Quiet nights mostly because the average clientele is older. Afternoon cookies. Super sweet and friendly dayshift front desk, reminded us of our grandmother.

Miinukset: No mini fridge or microwave in rooms. Older furnishings but it is a nostalgic Inn. Other than the little older lady working front desk in the morning, the rest of the staff never said so much as hello or made eye contact. Most of the night shift counter workers were too busy staring at their phones.

Plussat: The location was perfect, free parking great room. Loved the rocking chairs on the porch. Staff and other guests were all delightful

Plussat: Room was very clean. Excellent location for walking the strip. Great breakfast and the staff was very friendly.

Plussat: Location and staff is so friendly

Miinukset: No refrigerator in room

Plussat: This is the most unique hotel I've ever had the privilege of staying with. Absolutely like stepping back in time. I count it as being one of the best experiences of my life.

Plussat: The charm, the staff, the cleanliness of the whole hotel. The breakfast was amazing. We have found our home away from home. We will never stay anywhere else besides the Gatlinburg Inn.

Miinukset: Everything was perfect.

Plussat: Everything. Location, very clean, good bed

Miinukset: No

Plussat: loved the look...very clean

Plussat: Great location. I parked the car when I arrived and did not need to drive it again until we checked out.

Miinukset: The only negative is the hotel is a little dated, but the cleanliness and location more than make up for that. The price is a high for this type of room, but you're paying for the location.

Plussat: Breakfast was good. Food was hot and a lot of different items to choose from. Location was excellent. Good walking distance to everything.

Plussat: Location, free breakfast. Creekview balcony.

Miinukset: Bedding was subpar for what I've come to expect for Hampton Inn. The bed was sunken in in the middle and worn out and the bedding wasn't nearly as nice and soft as usual. Pillows were low quality as well, again less than I usually have at Hampton Inn.

Plussat: location

Miinukset: seemed a little dated

Plussat: Location

Miinukset: No

Plussat: Location was superb, central to main avenue, complimentary breakfast was ideal and staff was friendly and personable.

Miinukset: Selected for an in-room jacuzzi, it was disappointing that it was accessible in the bathroom with sliding partitions between main room but these partitions were previously broken, screwed in place and secured with electrical taped. : (

Plussat: The view and location was convient.

Miinukset: I have no complaints.

Plussat: Had a bit of everything and was good.

Miinukset: Did not like the bed. Every time my wife turned over I felt like I was going to get thrown into the floor. It also said a queen bed and it was a full.

Plussat: The room was really nice. The location was good. It was close to everything.

Miinukset: The room only had one chair. I thought for a king size room it would have a small loveseat.

Plussat: great location

Miinukset: not a thing

Plussat: Everything you expect and a little more. Rooms are cozy.

Miinukset: Breakfast wasn't bad but more hearty variety would have been nice

Plussat: Updated rooms hot water nice heat in the room

Miinukset: Dumpsters being emptied and banging and street cleaners at 2 AM sounded like they were in the room with us, the pillows tiny were like trying to sleep on sponges and stiff noisy beds, parking limited and VERY tight. No coffee cups or water cups in room, Check in employee acted resentful like I woke him up at 9pm, never made eye contact and wore hoodie with hood pulled over his face made me feel like I was in holdup at bank.... scary 1st impression. Will not be back.

Plussat: Motelli on hyvällä paikalla, lähellä pääkatua mutta sopivasti hiljaisella kadulla. Iso, mukava sänky. Ei mitään moitittavaa, yöpyisin uudelleen.

Plussat: The location

Miinukset: Bring your own toilet paper. This stuff is so cheap + thin it disintegrates in your hand.Check for bugs in sheets as they are stored outside on air cond units. Vend machines are very noisy. Overall hotel is very uncomfortable for how expensive it is.

Plussat: Location

Miinukset: The breakfast was short no egg and yogurt. To many carbs.

Plussat: It was great we will be back.

Miinukset: Nothing

Plussat: The location was excellent! Walking distance of anything we wanted on the strip. The staff was very friendly. The room itself was clean and comfortable.

Miinukset: The beds were very uncomfortable and the breakfast was underwhelming.

Plussat: Real clean. Nice staff. Great location. If you need ant to walk the strip this is a great starting point.

Miinukset: Pool could have been cleaner.

Plussat: Location ... Extremely pleasant and accommodative day staff

Miinukset: Rooms and bathrooms were quite dirty with food left from previous guests in the freezers of the mini fridges

Plussat: Location and price

Miinukset: Wireless did not work. Would connect for 1 or 2 minutes then disconnected. Told desk, they were no help. Wireless did not even work in their office area. Only worked outside by the pool. If you plan to use your phone or tablet skip this hotel.

Plussat: What sold us on using this hotel was the location being near the Convention Center. It was 100 yards or less walking distance.

Miinukset: I did not like how small the parking spots were. We were limited to parking spaces. It would have been ok if we had compact cars.

Plussat: Easy access to the moutains

Miinukset: No exactly what I expected for the price. Very good value

Plussat: Location

Miinukset: The breakfast was not very good

Plussat: It was very nice had things there to do

Plussat: Its in the woods.

Miinukset: This is a timeshare and they get really aggressive about selling to you. Really aggressive.

Plussat: Excellent Location, Very comfortable very relaxing area

Plussat: Nice room, nice amenities, good value. We would stay again!

Plussat: Very nice on short notice. Would love to have stayed longer n enjoyed it more. Perhaps another time.

Miinukset: Loved it all....perfect.

Plussat: It was quiet. Couldn’t hear neighbors. Location was perfect.

Plussat: We stayed in the one bedroom unit which also included a small kitchen with stove, microwave, dishwasher and washer/dryer. The furnishings were pleasant and the setting is in the mountains near the park. Very nice indoor/outdoor heated pool.

Miinukset: No. I would make a suggestion that another mirror be placed somewhere outside the bathroom, probably in the bedroom so that another person can be using it to get ready while someone is in the bathroom.

Plussat: Location was excellent as was the room layout and comfort. Staff was very friendly and location was very quiet. Our previous go-to stay was the Eight Gables (lost in the fire). Our new go-to is this facility !!

Miinukset: Nothing. Absolutely no complaints !!!

Plussat: Was not the resort I first booked

Plussat: The restaurant had very good food for a good value. The bed was very comfortable and the view was wonderful.

Miinukset: There wasn't anything negative

Plussat: Beautiful place

Plussat: Bed was comfy, breakfast great, but the room was run down and needs some tlc.

Plussat: Accommodating employees. Very courteous maids. Clean rooms.

Miinukset: Nice accommodations. Comfortable bed. Good food.

Plussat: comfy bed, quiet room loved the views and piano. landscape is on point .

Miinukset: gooey stuff on front of dresser. dust in room, thick in bathroom. floor beside sink filthy easy fix though just have staff clean..

Plussat: Everything was above my expectations. I will stay here again soon. The view from our balcony was beautiful. I had my granddaughter with us and she was thrilled with everything. We will stay again as soon as we get a chance.

Miinukset: Nothing!

Plussat: The location and view. Interior design. Short drive to town.

Miinukset: Parking was sufficient on arrival. However we went to a late dinner/show arriving back around 2345 and had to park very far away where buses park etc. I didn’t mind the walk so much but we found 8 cars and trucks double parked taking up more than one parking area which would have given enough room for all 4 cars that were forced to park where we did that night.

Plussat: The hotel is beautiful and up away from the hustle and bustle of gatlinburg. However- I don’t feel like you will walk down and enjoy the strip from there. Be prepared to drive. Kids absolutely loved the pool and the slide- it was amazing.

Plussat: From the moment we walked in, the staff were extremely friendly! They checked us in, asked what floor we wanted to be on/view we wanted, gave us cookies/candy bars, and were so inviting and hospitable. We loved our stay here!

Plussat: This is a 300 room hotel with all of the amenities and unique architecture and views.

Miinukset: With such a large hotel, parking can be an issue. Parking can be better marked and lighted. The long steep private entrance was difficult to negotiate in daylight and worse at night.

Plussat: The family room only had 1 shower

Plussat: Great staff and great location