Gatlinburg hotellia

Plussat: location was great, room was clean and had great amenities such as Keurig and supplied pods daily, microwave and fridge. The shower was fabulous with 3 shower heads and an endless supply of hot water. Bed was comfortable with good pillows. Three different places to eat on property along with room service. Lobby bar was great and if out by pool area they have servers with drink and food menus to take your order.

Miinukset: Drink prices a bit high even for tourist area, some food orders to go took a bit longer than usual.

Plussat: We absolutely loved how the staff was walking around with the parrot. Our son thought it’s was really cool and the staff was very courteous.

Miinukset: We thought the hotel was a little expensive compared to other hotels in the area but we were pleased with the cleanliness and attitude of the hotel and it’s staff.

Plussat: they started room service , our breakfast was good

Miinukset: the pizza we ordered was cold and it should be up to me if i decide to tip when its delivered , as it is already on the bill

Plussat: Super comfy bed! Very clean. Staff was very pleasant.

Miinukset: The price was a little high as it was the same nightly price for a gulf front condo on the same weekend.

Plussat: Atmosphere

Miinukset: Took forever to get breakfast

Plussat: The facilities were impeccable, the staff was super friendly & helpful, everything was very clean & beautiful! It felt like a tropical paradise in the heart of the mountains!! Will definitely stay again, just wish the price was a little more affordable so i could spend a week there

Plussat: The bed was so comfortable! Best sleep!

Plussat: We stay here alot, love it! Only draw back is Price. It's really expensive for us.

Miinukset: Expensive price

Plussat: It was gorgeous

Miinukset: It was a little too expensive

Plussat: Atmosphere and service.

Miinukset: Children playing in Hall at night.

Plussat: Great location. Rooms are very clean and staff is excellent. Pool is great

Miinukset: The room that was described as pool view was actually a view of the parking lot. Some rooms, including mine, have the ac unit on the balcony behind a locked door. The unit was very loud we could not sit on balcony due to noise and it was hard to sleep due to the loud noise coming from the unit which was located adjacent to the bed

Plussat: The general atmosphere of the property. The lobby with its chairs and sofas. The breakfast assortment was very good. The staff was friendly always said hello. It was clean. The rooms were spacious. The decor of a lodge in the forest was very good.

Plussat: Everything but the breakfast

Miinukset: Breakfast could have been better

Plussat: Extra clean bathroom Very comfortable bed Front porch seating/fire pits, rockers

Miinukset: A little tight breakfast seating Not being able to stay long enough for my kids to swim in your awesome pool

Plussat: Location,amenities and the full breakfast including late breakfast up to 10 am.......thank you👍

Miinukset: One thing not a safe in the room.

Plussat: Location was good and most of the staff was friendly

Miinukset: They did not have a business center so I could not print out my boarding passes and they did not have an atm. On the last morning the elevator was not working and we were on the 3rd floor and the clerk was not acting on getting it fixed in a timely fashio

Plussat: The place was clean, staff very friendly, location was nice, kids love the pools, beds were great and the hotel was nicely decorated and very pretty. We will be going back.

Miinukset: I like a little hot breakfast like maybe a waffle or pancake machine.

Plussat: I really loved the style of the hotel, and the bed was extremely comfortable

Miinukset: The staff at the front counter, they were very friendly, but a little immature. We also wished the pool were open longer hours.

Plussat: I liked the exterior, chairs to sit in out side , outdoor pool.

Miinukset: The breakfast could have had more , maybe a waffle maker , or eggs

Plussat: Everything was great.. very clean and comfortable. Staff was super friendly!

Miinukset: The elevator was broken for most of our two day stay. My TV kept going in and out.

Plussat: I liked the pool and the complementary breakfast

Miinukset: When you first walked in the room there was a hint of a mildew smell. I believe it was coming from the ac vent.

Plussat: Awesome location, staff was nice, breakfast was good, pool was awesome for us and kids. Comfortable room and beds.

Miinukset: Our AC broke and we were just given a new room with nothing for our inconvenience which surprised me. Probably because a young gentleman was working the front desk when it happened. I've always seen something in return either a larger room or some credit back from staff in a situation like that. Also, when we got there we noticed the floor in the room wasn't as clean as we'd like so we asked to have it swept again.

Plussat: The decor

Miinukset: Breakfast

Plussat: I liked the location of the area, and the nice friendly staff.

Miinukset: The parking space. When we got back at night time there was hardly any parking spots.

Plussat: The beds are extremely comfortable! Room was very nice with a fireplace and a balcony.

Miinukset: The breakfast didn’t have any sugar free options available. All cereals contained sugar which made it difficult for my diabetic mother to find anything to eat at breakfast.

Plussat: Location location location really good staff affordable

Plussat: It was clean and staff was friendly. Loved the rocking chairs around the property.

Miinukset: Rooms wasn’t ready by check in at 3:00. We waited about 30 minutes. Had to many new staff working the desk at same time and wasn’t as knowledgeable. We was told at check in about a book of different places that we could discounts. The next night had two new men working and they didn’t know anything about the book or discounts they said.

Plussat: The bed was so comfortable and the room was amazing. Loved the walk in shower and fire place in the bedroom.

Plussat: I like the way the hotel looked and the staff was very friendly.

Miinukset: The bed was hard I don't like memoryfoam beds. The pool was small.

Plussat: The location was great. Close to the main attractions and trolley stops. The staff was excellent. Room was clean and nicely decorated.

Plussat: Breakfast food was fine. The room was WAY too crowded, not with people but with furniture! Couldn't move around too good. Location was nice. Kind of off the beaten path, so no people walking in front all night like some of the other hotels. Good!

Miinukset: Bigger eating area. A small table outside to put my drink on, outside of the lobby. I drank coffee in my room on night 1, didn't get restocked for day 2. Which was a little inconvenient, can't go get coffee in the lobby in your jammies!

Plussat: Everything about the hotel and the area in which it was situated. I will definitely come back to this Lodge, and tell my family and friends about.

Miinukset: Nothing

Plussat: I enjoyed my stay very much! Very clean rooms. Beds were really comfortable. And we loved the breakfast.

Plussat: Super comfortable bed, very clean, friendly staff, great pool area.

Miinukset: Breakfast area too small and limited choices if you are staying multiple days.

Plussat: Location

Miinukset: Nope

Plussat: Clean

Miinukset: With a one night stay booked through booking they charged me a additional 50 dollars at check in . Which I did not like and I will not be back . It is clean but way over priced . And 50 Incident charge as they called it.was not mentioned at booking. . I have stayed at a lot better for a lot less in Gatlinburg with a better location

Plussat: clean and staff great.

Miinukset: No working ice machine on our floor. Breakfast was a lot less then expected. Tv cable satellite was terrible.

Plussat: I can’t say enough great things about Old Creek Lodge. Where to start. Location is AMAZING in the heart of Gatlinburg (literally). The staff went above and beyond upon arrival and even when it was a late night call in need of something. The rooms are sooo clean and comfortable and the balcony view out of this world. The flowing creek was beautiful and the balcony was so pleasant for my morning coffee. Breakfast might not be buffet style but what they serve is all great choices and personally more than what I expected from other reviews. This is probably our permanent go to property when it comes to Gatlinburg TN!! A+++++

Miinukset: The one thing I can say was a bummer was parking At night. We had a situation with a few cars who weren’t suppose to be on property parking there leaving a few of us to park on the street. Though it didn’t last all night bc staff was on it and made the right calls to make those spots available. Can’t really say I have a thing bad to say.

Plussat: This hotel was in a good location, a lot within walking distance of many attractions. The beds were very comfortable and it was clean.

Miinukset: The staff not very friendly the first night we checked in.

Plussat: The breakfast was simple, our family was satisfied. My kids did miss hotel waffles but they enjoyed the yogurt bar.

Plussat: The location is perfect for getting around all that downtown Gatlinburg has to offer on foot. The room was very spacious.

Miinukset: The breakfast could have been better. Most local competition offers hot food. The Old Creek Lodge really only offers quick grab items like cereal, fruit, muffins and bagels. Less expensive places we have stayed recently had eggs, bacon, waffles etc. Also the bathroom door in our room had some damage "looked like rotted from getting wet". It wasnt horrible and overall the entire place was very clean.

Plussat: The location was wonderful!! The staff at the front desk were superb!! So friendly and helpful!!

Miinukset: There is nothing I didn’t like!! Wonderful stay!!

Plussat: Great location with beautiful view. Fantastic breakfast. Very comfortable for the whole family.

Plussat: It was in a good location and very quiet

Plussat: Clean, nice staff, close to everything

Miinukset: Check in was 3 we never got our room until after 5. The breakfast is ok but the room is too small if other people are in the room you won’t be able to move. It is just grab and go food anyway. The walls are kinda thin you can hear your neighbors and street traffic.

Plussat: Location was walking distance from many attractions.

Plussat: The fireplace was a great addition to the room. We also loved the creek view from our balcony. Great location and very convenient for downtown visiting.

Plussat: Beautiful area/views and buildings, the village has a playground, pool, and gym. The room was nice with a kitchen and living room area. I got a great rate because it was the off-season and it’s about a 20 minute drive to Gatlinburg.

Miinukset: I was put off by the Diamond Resorts employees pitching me time share presentations at check in and check out. Also I wish the toilet paper and paper towels were nicer quality. There is no housekeeping unless you pay extra which I didn’t realize until the 2nd day so you have to ration your towels. Lastly, I wish it was closer to the main attractions but it wasn’t too bad of a drive down the main highway.

Plussat: It was very clean and had a lovely location

Miinukset: Yes- I got harassed by the concierge to join a timeshare presentation. I said "no,thank you" about 4 times before I walked away. I was only staying one night, alone with my 11 year old daughter. Entirely inappropriate and too aggressive.

Plussat: Nice, updated rooms. Very clean. We liked the pool and playground.

Miinukset: The condition of the golf course is not great.

Plussat: Everything

Plussat: Beautiful clean resort, spacious rooms, nice balcony, great pools.

Miinukset: Limited cell phone signal on property, had full size bed, queen or king would have been nice.

Miinukset: Everything was excellent despite the hidden fees like the security deposit and the resort fee. Everything else was very clean, comfortable and welcoming.

Plussat: The property was very quiet and clean. Close enough to all the major attractions yet secluded enough to just relax. Amazing place to stay.

Plussat: This resort is definitely a five star resort. We had a blast.

Miinukset: Nothing

Miinukset: 24-hr check-in not available

Plussat: Beautiful surroundings

Miinukset: No onsite bar/food facilities

Miinukset: Very outdated and and disappointing. I would have a hard time giving this a two star rating, certainly not a three star. No King beds and TV was not HD only analog. It left a lot to be desired.

Plussat: The view, was beautiful, The room was clean and really nice and comfy. The location was great, even thought if was a nice drive to Gatinburg strip.

Miinukset: It was overall an enjoyable stay. I had no complaints

Plussat: Very clean, friendly staff and breakfast area very clean.

Miinukset: Nothing

Plussat: Very nice and friendly service. Clean and very cozy. Great location.

Plussat: The property was beautiful and clean as a whistle. Quiet property and outstanding staff. We will definitely stay again!

Miinukset: We didn’t not like anything. If I were to give suggestions, maybe just a little more variety at breakfast (Little ones love sweet stuff at breakfast) and bathroom fans would be a very nice addition.

Plussat: Great location. Hotel was a nice walk away from the crowded downtown area. Trolley line was just across the street, which goes everywhere around Gatlinburg.

Miinukset: Everything was great. I had not one complaint

Plussat: We booked at the last minute . Very friendly staff , CLEAN rooms and breakfast was wonderful .

Miinukset: I wish coffee would be available at all Times in the lobby .

Plussat: Breakfast was adequate.

Miinukset: No food except for Breakfast. Farther from main Gatlingerg than expected.

Plussat: Really great breakfast, location, and friendly staff. It’s a newer hotel so everything is very clean and well maintained. The pool and grounds are very nice.

Miinukset: It was perfect.

Plussat: This hotel is clean and comfortable. The pool area is very nice. It was also nice to do a quick load of laundry before heading home. Definitely would stay again!

Plussat: The location. Breakfast was good

Miinukset: Water leak around the ac unit

Plussat: It was very clean, up to date, great breakfast, family friendly, wonderful staff and an all around great place to stay!

Miinukset: I didn’t like that the trolley is really only form of transportation unless you drive downtown and pay really high parking fees. My daughter was handicap and it made it very difficult to get from place to place. The hotel was awesome but I wish it had shuttle available!

Plussat: We loved the location. We were able to walk t many places we wanted to go. Our room was very clean and comfortable.

Miinukset: The breakfast had many choices but the eggs were runny and the bacon was not done. We decided to go out for breakfast the next morning.

Plussat: The hotel has a very modern design and was very clean. Staff was very friendly.

Plussat: Location, cleanliness, price, parking

Miinukset: Everything is great about this hotel!

Plussat: Clean, close to area trails.

Miinukset: Rude staff, incredibly inconsiderate when small issue arose concerning breakfast.

Plussat: Great location and convince to most atrractions

Miinukset: Nothing

Plussat: If you plan to spend a lot time in the park this is the perfect hotel for you. You avoid all of the Gatlinburg traffic. Maybe five minutes and you’re on the main roads to all the trails you want to hike. Hotel was very clean.

Miinukset: We weren't provided a free breakfast. You had to pay for it.

Plussat: Food

Plussat: Great breakfast... made to order omelette was fresh and hot!! Extremely clean... we will definitely be back!!! Staff extremely friendly and helpful!!!

Plussat: Staff was great. Room was perfect.

Plussat: EVERYTHING!!

Miinukset: Lack of parking

Miinukset: It was a little expensive.

Plussat: Cozy beds, nice shower, clean room

Miinukset: Check in staff not so friendly, no morning room service, not as big as other Hilton’s we have stayed at

Plussat: clean, great location,

Plussat: Very clean, excellent pool area and breakfast!

Plussat: facilities; location; pool was excellent

Miinukset: I called the front desk twice to have my checkout extended. I let the phone ring and ring ... no one answered. After breakfast, I went to the front desk and the lady said that the extensions had all been given out. She claimed that she had been there the entire time and implied that I hadn't called. Then she blamed it on the phone in the room. Even if it was a faulty phone line to the front desk, she didn't offer to help ... having stayed at dozens of HIE, her rudeness was disappointing.

Plussat: Clean rooms, excellent breakfast, swimming area was fabulous, and walking distance to all of Gatlinburg. Definitely returning here next time.

Plussat: I like that the facility had on site laundry and the breakfast was great along with the indoor pool for the kids. The only think I didn't like was the fact that the pool closed down in the afternoon and didn't reopen until 9 pm.

Miinukset: See comment above

Plussat: Thanks breakfast was great

Miinukset: I really like everything.

Plussat: The breakfast was well worth the price of the hotel. The pool area was fun for both kids, large enough for everyone to play. The rooms were clean and the location to our favorite attractions is great. If you take into account the free parking at the hotel, the pool, and the breakfast it saved us so much.

Miinukset: The beds were a little firm for my liking but my husband didn't mind them.

Plussat: Great breakfasts, fun pool with slides for the kids, close to plenty of restaurants.

Plussat: Great location. Nice room furnishings. Great continental breakfast.

Miinukset: Room fridge didn’t seem to work right. I assume it was an energy conserving measure but i could not figure out how to keep it cooling.

Plussat: Really like the fact you have to use your room key to enter the doors......great safety feature. The splash zone was wonderful, our grandbabies (5 and 1) loved it! The beds were very comfortable as were the pillows and bedding. Breakfast was great. Mrs. Shirley was so very sweet, our grandbabies just had to hug her. We will certainly be staying here in the future.

Plussat: Good breakfast all good

Plussat: It was clean and close to the strip but far enough way so it was still quiet. Amenities were good, free breakfast and nice pool for the kids.

Plussat: The ease of parking and the friendly staff.

Plussat: The close proximity to Gatlinburg and the Great Smoky Mountain National Park.

Miinukset: Nothing. I liked it all!

Plussat: The view is unbeatable. The owners are great, and the breakfast is excellent!

Plussat: The 3/4 course breakfast was a main meal! Different every day, and always impressive.

Miinukset: Nothing.

Plussat: The service, breakfasts, and view.

Miinukset: It was a little tough getting to it. The drop to the parking area is abrupt.

Plussat: The owners were amazing, the food was out of this world and the view was spectacular! I can’t say enough good things about this place!

Plussat: Excellent accommodations and food. Definitely will be telling friends and family.

Miinukset: Stay was to short

Plussat: King bed and linens were comfortable

Miinukset: Outside areas were in need of sprucing up. Very small common space inside. Owner was not very welcoming. We had wasps in our bathroom (which they did try to address but after pest service came still had multiple wasps in the bathroom)

Plussat: The food!!!!! The view!!!! Shirley and Bob!!!!

Miinukset: Liked it all.

Plussat: The food was exquisite and the property owners were so friendly, informative and hospitable. The bed was comfortable and the view from the Chimney View room was amazing. P.S. the Foxtrot cookies are the bomb!

Plussat: It's a very nice older motel with character. The staff was friendly and helpful and the nice size room was clean. The location may be the best feature if you like being downtown with many shops and food establishments within walking distance.

Plussat: Eggs were cold. Bed was average at best. Bathroom was updated and nice.

Miinukset: The property is tired. It is time for a facelift

Plussat: Very quaint hotel with a lot of history. I like that it is an old hotel with a lot more character than more modern places. The rocking chairs out front by the fire place are a great place to meet a good number of other guests. The breakfast is nice.

Miinukset: I don't care for the fluorescent light fixtures above the beds with only one switch. A small lamp on either side would be preferable, allowing one person to have a little light for late night reading if so desired.

Plussat: Breakfast was good every day, and the location was perfect.

Miinukset: The cleaning crew didn't do a very good job preparing the room for us to arrive and did not do a good job cleaning during our 5-day stay. The mirror in our room was smeared with something when we got there and never was touched, it was still the same when we left, the sheets on the bed never got changed, and there was a hairball in the shower floor that never got removed from day one.

Plussat: The staff amazing! From the guests to accommodations everything was perfect for us. And the rocking chairs on the front porch are an added bonus. They serve cookies, tea and lemonade around 3 pm! Oh and a full breakfast every morning included in your stay! The Gatlinburg Inn is in the center of town so walking around town is great!

Plussat: My first time staying Gatlinburg Inn and loved the rustic feel when you walk in. Greeted by friendly staff and informed of facilities. A historical feeling when you stay and comfortable. Very pleased with room and location.

Plussat: Location was great. Breakfast was nice. Nice balcony.

Miinukset: There was no mini fridge in the room. There were only 2 outlets for charging devices and no USB ports. Room was small.

Plussat: I loved the location and the view! Breakfast was really good!

Miinukset: Nothing

Plussat: A great location. Very good breakfast. Great pool. Clean and tidy. Great people.

Miinukset: The room view is directly to the parking lot and to the noisy street. There is no hose and handheld shower head to wash my little baby. The balcony needs to be renovated. There is no refrigerator which is a basic thing.

Plussat: It was clean, close to everything, staff was nice and very obliging. The room was small but beautiful view. No bug problems like you sometimes get in old hotels. N

Plussat: Staff was wonderful.

Miinukset: The musty smell took a while to get used to, but it was alright.

Plussat: The location was perfect. It is right in the middle of town close to everything yet quiet. Staff goes above and beyond to make your stay perfect. Breakfast was very good different everyday.Building and furnishings are old but perfect. Clean and comfortable . Will we be back !

Plussat: Nice clean room.

Plussat: This place was amazing. We plan to come back next year and this will be our choice for accommodations. We were impressed with all of the staff(Kyle and Kamal were amazing). This will be the place I recommend to all of our traveling friends because the location is EVERYTHING. NO DRIVING REQUIRED. This location is a minute walk to all of the attractions. We love this place.

Plussat: My family loved the location. We were in walking distance to the Tram and area shopping/restaurants.

Miinukset: With the exception of the housekeeping staff, the customer service was not as good as we have experienced at other hotels.

Plussat: Close enough to walk everywhere. The. Front desk staff was extremely helpful and friendly.

Miinukset: The pillows were to soft it was like you didnt even have a pillow to lay on stacked 3 together and still no good. My husband is 5'11 and his feet hung off the bed that is why i booked a king we have a king bed at home and this king is alot smaller than our king bed.

Plussat: It was more than i expected...just seconds away from downtown

Miinukset: N/a

Plussat: Location. Bathroom was nice

Miinukset: Room 304 was not a good experience. As soon as we walked in it had a trench of dog and vomit. The carpet was damp. I’m assuming from the party in the room with the last guest. I woke up at 3:15 am to use the restroom and to figure out why it was so hot in the room. I turned on the light to find a black bug crawling on top of our bed. I ran and got a tissue and squished it and nothing but blood came out of it. I’m assuming it was a bed bug but I have never experienced this nor do I know what to look for. Totally disgusted with the situation my husband requested another room after discovering the air unit wasn’t working properly. They moved us to the room across from 304. Less smell, no bugs and the carpet wasn’t wet. This place is NOT worth the price charged. I spoke with front desk privately and NOTHING was said besides we are looking into the rooms issues. No offer was giving to refund our charges. No discount for next stay. NOTHING! This is a $79 dollar hotel not $189. Requesting refund

Plussat: The place was very clean. Beds were extremely comfortable. Love the walk in shower.

Miinukset: That the pool was cold and the hot tub was out of order.

Plussat: We had a little problem with our mini frog and Clay was right there within 5 minutes to take of the problem. The staff was great!!

Miinukset: The bar didn't stay open long enough and the service there was extremely slow.

Miinukset: The bathroom floor was dirty. I believe that it was only swept and never mopped. Our bare feet turned black when we would walk on the floor.

Plussat: It was close to the downtown area and attractions . Easy to find from google maps .

Miinukset: Old jacuzzi smelled horrible the air condition was loud and they allowed pets. Was definitely not worth $339 maybe more like $79. Very over priced

Plussat: the room was OK at best.

Miinukset: We checked in with a quoted nightly rate of $130. At check out, four days later we found that the rate charged was higher, and different for the remaining three nights. The manager said that the daily rate was based on room availability and was higher if the hotel was full. The last night we were charged over $180.

Plussat: Nice Hotel

Miinukset: They charge you nightly for amenities of $20. And I still haven't gotten it back yet. I recommend staying at Fairfield next door. They don't do this.

Plussat: Location is perfect. You’re right on the Parkway if that’s your thing and you’re super close to the National Park entrance. Real close to great breakfast places. Ample parking including covered garage.

Miinukset: Quite dated interior. Dark cramped rooms. The shower handle is hard to turn if you have it on max. Gas fireplace has a pilot light on. Not a bad thing but in case you’re wondering. There are CO and CO2 detectors inside though.

Plussat: Great location

Plussat: We didn't participate in the Breakfast. The location was fine for the activities we were doing

Plussat: Comfy beds, clean and great location

Plussat: good variety to please anyone

Miinukset: when I booked the room I had a creek side room when we checked in and went to room it wasn't.going to argue.we stayed there numerous time it was a great stay close to everything

Plussat: Location, free breakfast. Creekview balcony.

Miinukset: Bedding was subpar for what I've come to expect for Hampton Inn. The bed was sunken in in the middle and worn out and the bedding wasn't nearly as nice and soft as usual. Pillows were low quality as well, again less than I usually have at Hampton Inn.

Plussat: The pool ,convenience to the area ,parking

Miinukset: No view, was put in a room when on balcony everyone was walking by so no privacy ,no smoking poles in parking lot where we had to smoke ,went to the pool and there was no towels,

Plussat: Location

Miinukset: No

Plussat: The spacious shower!

Miinukset: Not enough parking for all of the guest. Wish there had been a sink outside the bathroom.

Plussat: Room was clean

Miinukset: No exhaust fan in bathroom. Unbelievable!!!

Plussat: The breakfast!

Miinukset: The mattress

Plussat: great location

Miinukset: not a thing

Plussat: It is in a great area, private. Yet it's walking distance to everything. The staff is Great! We Love sitting and resting in the rocking chairs, getting to know the other guests and what they think of the Smoky Mountains.

Miinukset: The one thing I looked forward to was breakfast. It was all good, but no eggs were served. So I guess they spoiled me the first time we stayed a few months earlier.

Plussat: Motelli on hyvällä paikalla, lähellä pääkatua mutta sopivasti hiljaisella kadulla. Iso, mukava sänky. Ei mitään moitittavaa, yöpyisin uudelleen.

Plussat: We have stayed here for years and live the location, cleanliness and friendliness of the staff!

Miinukset: Nothing it’s great

Plussat: Great location. Room was clean. Beds were comfortable

Plussat: Close to everything nothing

Miinukset: Nothing very relaxing

Plussat: Clean and neat and walking distance from the strip

Miinukset: The breakfast. It could've been better

Plussat: It was within walking distance from everything we wanted to see and it was nice not driving at all. The lady working when we checked in was really nice.

Miinukset: It was pretty dated.

Plussat: Location. Very close to the town center

Miinukset: A little bit noisy at night for sleep.

Plussat: The rooms were extremely clean and so was the pool area. The location is great! We will be back!

Miinukset: The only thing that could have been better was at the pool area there were no umbrellas or forms of shade so the heat was unbearable if you were not in the pool.

Plussat: Location and price

Miinukset: Wireless did not work. Would connect for 1 or 2 minutes then disconnected. Told desk, they were no help. Wireless did not even work in their office area. Only worked outside by the pool. If you plan to use your phone or tablet skip this hotel.

Plussat: It was great the breakfast was wonderful and the hospitality was fantastic. The room was clean and comfortable. The attractions around the area were fantastic also. I would come back and stay again on a later date

Miinukset: Everything was fantastic.

Plussat: Good location walking distance to everything downtown it was nice

Plussat: Rooms were nice and spacious. They have been updated.

Miinukset: We found ants in our room bc someone before us spilled some type of juice in the pantry and it hardened under the trim.

Plussat: Its in the woods.

Miinukset: This is a timeshare and they get really aggressive about selling to you. Really aggressive.

Plussat: Excellent Location, Very comfortable very relaxing area

Plussat: Love the location close to main parkway and grocery store

Miinukset: Staff is rude and ignorant. This is a timeshare property and the minute you get there they will hound you to buy a timeshare. If you don’t they treat you like garbage. I asked for a room with a view and was told the Bluegreen timeshare owners get first dibs. I guess my money isn’t green or something. I opened my door and looked at a tree from the back and a brick wall when I opened up the front door. They told me the never received my request for a room with a view until a week before I was going to show up, even though I booked it and asked for it 10 months earlier. Shame on you Mountainloft my money is green just like everyone else’s next time I’ll use my parents timeshare points when I come and I’ll stay where I want at Mountainloft

Plussat: The SECOND room was nice, clean ,and comfortable.

Miinukset: Our first room was covered in ants at 11 pm. The lady at the desk first offered to have someone come spray at 11pm. Then finally she sent us to another room. We had to pack all over our things and move to another room at 11 at night. They offered no compensation that night or they the next morning. The lady at he desk the next morning was short with me and said oh sorry. We are going Bluegreen timeshare event to see about buying and with service like this I’m not so sure we will.

Plussat: The Mountain View’s were amazing!

Miinukset: Pool crowded at times.....

Plussat: It was quiet. Couldn’t hear neighbors. Location was perfect.

Plussat: We stayed in the one bedroom unit which also included a small kitchen with stove, microwave, dishwasher and washer/dryer. The furnishings were pleasant and the setting is in the mountains near the park. Very nice indoor/outdoor heated pool.

Miinukset: No. I would make a suggestion that another mirror be placed somewhere outside the bathroom, probably in the bedroom so that another person can be using it to get ready while someone is in the bathroom.

Plussat: Location was excellent as was the room layout and comfort. Staff was very friendly and location was very quiet. Our previous go-to stay was the Eight Gables (lost in the fire). Our new go-to is this facility !!

Miinukset: Nothing. Absolutely no complaints !!!

Plussat: Absolutely beautiful view from the private balcony

Plussat: Did not used their services

Plussat: Not much

Miinukset: Everything

Plussat: The location was excellent. It was just outside of Gatlinburg city up on the mountain, so you had excellent views and felt like you were really in the mountains. The location was perfect- close to all the attractions in Gatlinburg should you want to do them, and also right next to the Smoky Mountain nat'l park with lots of hiking and sightseeing points of interest to visit within minutes of the hotel. There is a trolley that runs every 30 mins from hotel to Gatlinburg which was very convenient since parking is crowded and pricey in the town. the trolley was a quick ride and went right to all of the stops we wanted to visit. the breakfast was excellent as well.

Miinukset: The hotel is nice and clean, but definitely needs a cosmetic update - quite dated. Also did not like the A/C unit on the balcony. all rooms do have balconies but nothing to sit on and the noise and condensation from AC make them fairly unusable. You can, however, open the full sliding glass doors to it and enjoy the sights and sounds from your room. The inside pool was nice, but it will shut down if there is lightning in the area - so it did not really help for an entertainment option during inclement weather - however it was handy for evening swims when the mountain air is a bit too chilly . outside. the road up to the hotel is VERY steep so just beware .

Plussat: Everything was perfect! Staff, people were all very nice!

Miinukset: Nothing

Miinukset: The maintenance man walked in on me in our room and I had just stepped out of the shower

Plussat: The restaurant was great. The pillows were excellent. The Hotel was older but was very clean.

Miinukset: The bathroom was small. There were no chairs on the patio. There was no microwave in the room.

Plussat: The bed was just right, the view was great, and the atmosphere was great as well.

Miinukset: The breakfast food was overpriced.

Plussat: Location, views, outdoor area, lobby, restaurant and beds were nice.

Miinukset: At checkin our senior discount was a hassle to get. We had dried toothpaste in our sink and reported it but no one ever came to clean it. I cleaned it that evening before use. Parents are allowed to let their litl ones who are under 48” go down the slide in the big pool unattended.

Plussat: The hotel is beautiful and up away from the hustle and bustle of gatlinburg. However- I don’t feel like you will walk down and enjoy the strip from there. Be prepared to drive. Kids absolutely loved the pool and the slide- it was amazing.

Plussat: That it was in the mountains but the room didnt have a view of them just a side building below

Miinukset: The room "view" and balcony with no seats on it was a disappointment. The bathroom was filthy. Hard beds. No breakfast included like al.ost all other hotels around the area. Way overrated and at an expensive cost. Very disappointing because it looks much better in the pictures.

Plussat: My husband and I really enjoyed the water slide, and the view. Wish we could of stayed longer, and enjoy more of the hotel and the town.

Plussat: Love the location, atmosphere and amazing views

Plussat: The stay was excellent. The only complaint we had was the food could have been better.

Miinukset: The food

Plussat: This is a 300 room hotel with all of the amenities and unique architecture and views.

Miinukset: With such a large hotel, parking can be an issue. Parking can be better marked and lighted. The long steep private entrance was difficult to negotiate in daylight and worse at night.

Plussat: The room was clean and big. I felt safe walking around. The location was great.

Miinukset: The price was a little high and the balcony wasn't big enough to sit on.

Plussat: Suite of rooms was very family friendly. Layout was great.

Miinukset: Front desk staff worked at their own pace, didn't acknowledge the reservation initially and tried to provide one room vs. the two that we had booked. A helpful attitude or a smile would have gone a long way.

Plussat: Location

Miinukset: Found urine in the bottom drawer of stove. Staff came to clean it up and replace cooking items contained but didn’t remove the stove or clean behind it. Therefore, every time we used the oven, we smelled urine.

Plussat: Good location

Miinukset: Nothing

Plussat: It's was clean and the staff was great. The room was huge and had everything you could imagine

Miinukset: The AC was not working, so there was a somewhat large portable AC in the middle of the room. The sliding balcony door could not be shut all the way because the AC vent was placed in the doorway. This caused bugs to be in the room all night.

Plussat: Over all, everything was good. We would stay again.

Miinukset: They were doing some refurbishing on the floor below us, so it was a little noisy and we weren’t able to sleep during the time they were working.

Plussat: It was absolutely beautiful! Perfect for our honeymoon!

Miinukset: It was a little bit of a walk, but I’m pregnant so for the normal person it’s perfect!

Plussat: Great activties for the children

Plussat: The location was perfect, within walking distance of the main strip. The room was gorgeous, spacious and VERY clean. The staff were very helpful giving advice of activities that were close by. Overall well pleased with our stay and will definetly be returning.

Miinukset: Just that we couldnt stay longer.

Plussat: Avery thinks

Miinukset: Nothing

Plussat: The suite was super clean and a good size! Everything is there to cook! I mean pans, spatulas, glasses etc. the bed was comfortable and the pull out sofa wasn't bad.

Miinukset: At this resort you are paying more than the people next door at the Holiday Express and they didn't have to walk outside in the cold to get to the kids waterpark. But at the resort you have to go outside in the shady garage so your kids are freezing wet. Also the nighttime staff were not nice and they had construction and it was loud.

Plussat: Setting/location and room was excellent.

Miinukset: The tub/shower difficult to get in/out