Macao hotellia

Plussat: all Service, room, decorations and Food on club lounge:)

Plussat: Best hospitality and extreme luxury experience ever We had a premier room.. you heve to see before to believe it.. just woooow

Miinukset: Nothing

Plussat: Brilliant stay. Very personalised.

Plussat: Outstanding standards of suites luxury standards and the staff services. Experienced in various suites staying experiences Ritz Carlton Macau offered the most 5 star+ experience to us amongst the others that the staff services must take account for the contribution to the total guest experiences. There is a subtle refinement between "excellent services" and "always endeavouring their best" and the staff from Ritz-Carlton Macau achieved the latter.

Miinukset: While guests may pay to choose the hotel brand, but never be able to choose the accompanying neighbouring guests. Surprising the chunky door of the suite did not soundproof much and other guests do come and go during 12am to 4am after having fun in the casino or with alcohols. I was working overnight so kind of worried my family got bothered in their dreams.

Plussat: every think other than the club bar

Miinukset: we booked into the club lounge which was good value for the money you paid, they served breakfast, dinner and afternoon tea this was all great i have nothing to moan about, 5 stars all the way , now this is what i feel need some attention the club lounge access also gives access to the club bar , well this was like a grave yard we was the only ones sitting in the lounge , considering you can have good selection of drinks which is included in the cost of the lounge, the last night we decided to go into the lounge bar for a drinks which it had a girl singing in the bar and the evening was great very enjoyable BUT we had to pay for ur drinks 4 drinks around £65, what i think the hotel should do is to scrub the club bar and then show your club card to the lounge bar to get your drinks which you have should have had in the club lounge , could be up for abuse , other than that great

Plussat: Everytging

Miinukset: Nothing

Plussat: Spacious, clean comfortable room...especially bed and pillows. Staff were also very friendly and helpful. A big thank you to Sherry at the concierge.

Miinukset: Even though had room with a view it was mostly of the bus depot. Curtains in room also didn’t fully open so view was obstructed.

Plussat: Size and equipment of a room. Fantastic service. Hotel has a good location for exploring Portuguese legacy on Peninsula.

Plussat: Courteous and helpful staff

Miinukset: Price: for a mid-week stay and reduced occupancy, this was far too expensive and will be a deterrent for future consideration.

Plussat: Great hotel facilities. breakfast is excellent The staff including the concierge counter are the best. Joye from the checkin counter was so helpful and took us to the room Allover great experience.

Plussat: The view is wonderful and significant

Miinukset: Nil

Plussat: Vida Rica Bar Great venue, great staff

Miinukset: Vida Rica restaurant great venue but the food was not as good as the venue

Plussat: Staff are superb

Miinukset: Room switches are a bit complicated for me

Plussat: It is a wonderful experience. One of your staff, Ms. Merci Leung, was very helpful to arrange everything in my room. My wife was delighted in the hotel. We are looking forward to our next stay in the future. We really appreciate Merci’s effort and would like to thank her again for her enthusiasm and profession The spa was great. The staffs were very helpful. The breakfast was the best. There were many choices and the taste were great. The best hotel that we ever stay

Miinukset: Nothing.

Plussat: Spacious, comfortable, and nicely decorated room, definitely one of the best hotels in Macau

Miinukset: Nothing

Plussat: There was nothing not to like. Our guest relationsmanager (Merci) was so Nice and Attentfull. I have been travelling the world for leisure and business the past 10 years. This hotel goes into my most favorite hotel list.

Miinukset: Nothing to dislike.

Plussat: Great service. Convenient location. Spacious room. Small gifts from hotel. Will recommend!

Miinukset: Nothing.

Plussat: Perfect hosting, great stuff

Plussat: Perfect service and hotel, clean, beautiful and new! Amazing breakfast! Every time want stay only in this hotel! Everything best here! Not easy book rooms, always sold out))

Plussat: Very detail inside. bigger hallway and brighter.

Miinukset: need a bigger pool

Plussat: New, the facility is good. Staff is helpful.

Miinukset: Nothing

Plussat: It’s a beautiful hotel with stunning decor that’s very tastefully done. Shops & restaurants are strategically placed where you don’t have to go through the casino to access them. Loved the breakfast at the pool cafe and buns & bubbles the two places we frequented. Much quieter & not too crowded like other hotels on the strip. Walking distance to Cotai Strip & other hotels, loved the performance lake, skycab & musical fountains!!!

Miinukset: None whatsoever.

Plussat: First of all, the check in, we saw check ins at the other mainstream hotels like venetian, the queue for the check in was just ridiculous...but here at conrad, you are attended immediately with very lovely staff! We loved the personal touch here and there within the rooms, such as the bears, ducks, candies, notes, odd little thing to mention too but we esepcially loved the comfy robes!! (Really sad that we didnt have time at the end to buy and take home) Also one mega plus point is that they have their own concierge like device which gives us really helpful tips and most of all, the free wifi access, which you can take out of the hotel and use all over macau! In general we really enjoyed our stay and would love to stay for longer or come back again very soon’

Miinukset: The access of the lifts bothered me, as Conrad had a casino below and it is also within the same complex as other hotels as well as a shopping mall.... so we would have expected there to be extra security measures within the lifts, ie hotel room floors should not be accessible unless you scan your room key ( which is common in many hotels across the globe). Theres also no extractor fan within the bathroom (or at least not one that we managed to find), so it gets super steamy after one person has shower/bath. If anything else, just the breakfast place was a tad far away for early mornings:)

Plussat: price is very reasonable.

Miinukset: non-smoking room still have some smoking smell.

Plussat: The staff Renée from the reception desk was very nice and helpful with us.

Miinukset: Nothing

Plussat: Good breakfast Amazing clean spa Big bathroom Big lobby Fast service Wifi View Location Staff Gaming area The mall Everything

Miinukset: Suite : Air conditioning was not work inside the room Only in the living room No taxi stand

Plussat: Convenient

Miinukset: No promotion or discount with 天浪淘园

Plussat: The spacious room with nice essential oil.

Miinukset: Pool in room isn't well maintained as tile on wall tell. Found some hair in the water when checked in.

Plussat: Staffs very helpful and housekeepers look after us feeling like home.

Miinukset: Breakfast little bit boring.

Plussat: Everything

Miinukset: Water in small plastic bottles

Plussat: The room is amazing and the staff makes you feel at home. The bathroom is simply incredible and the little "swiming pool" in the room and the view are perfect. The spa is one of the best in Macau and the dinner at Belon was very good.

Miinukset: The breakfast. Definitely not worth it and not to the standard of bayan tree or belon. The bread, the croissant, the brioche everything was dry and the pancakes and waffles were sitting there for hours probably.

Plussat: The pool in the room was good.

Miinukset: Breakfast wasn't good. Especially pre-cooked egg dish was shocking.

Plussat: Butler team is very warm and welcoming! It is truly the best location in Macau!

Miinukset: No even a thing!

Plussat: Very helpful, professional staff (especially Sunny Chin - did an amazing job to make our stay memorable). Beautiful room and delicious breakfast.

Miinukset: really not much

Plussat: Atmosphere, Ambience & Well wishers (hotel staff).

Miinukset: Nothing

Plussat: - great location - great service - Breakfast is very good

Miinukset: - No Executive lounge

Plussat: The butler service was great, staff was friendly. However breakfast needs some improvement, always the same food for 3 days.

Plussat: Staff are really helpful and the location was perfect

Miinukset: 1- The hotel should add their logo on the buses like other hotels so we can understand. As a first time i visited the city , i had the worst experience to reach a hotel in past 10 years. 2- the construction work are very noisy and i found a letter in the room from the manager that sorry about the construction! They should tell us before the check in and even on the booking site so we can choose which hotel will be our best option not once we reach the hotel room then (surprise there is construction work on going )

Plussat: Overall experience was very good . Excellent service from everyone in this hotel , including the cook at the egg station and the waitresses in the restaurant.

Miinukset: The smell of the bath towel and the weighing scale in the toilet is inaccurate/ malfunction.

Miinukset: nothing

Plussat: Quiet, comfortable room. Staff extremely helpful and very friendly. Great location with public transportation nearby.

Miinukset: Breakfast a bit limited.

Plussat: Cozy bed, helpful receptionist,

Plussat: 1. Staffs are very helpful and truly taking guests as the first consideration. 2. Night turn down service that can be matched to the luxury hotel standard is extremely good considering the hotel’s very competitive price. When you are back you would find before bed deserts, water, lights etc ready. 3. In room breakfast can offer a rich choice s. 4. Hotel has done a magnificent work in terms of communications on main social chat tools. You can get very quick reply in such apps by consulting their online staff. 5. Location is good. Very close to the Venetians, the parisian and the Sands by less than ten minutes walk. You can stay here enjoying the peace yet keeping easy reach to other famous casinos. The hotel itself owns a casino inside the building too. 6. I will definitely choose this hotel as the only option in Macau in the future.

Plussat: 1) I really appreciate the bellmen greeted me when I stepped in the hotel door. I am very impressed about it. 2) All the staffs are able to greet me by Dr. Pang or my husband Dr. Hsin when we stepped into the lobby when we went out. It was really good. 3) We stayed in the One-bedroom suite and it is really spacious. The interior design is using very high quality finishing, the bedding and pillows are very comfortable. I can see the interior designer and the hotel owner has put a lot of effort to make it a good stay. 4) I am impressed that there is NO smoking smell in the room. 5) There are a lot of bottles of water 6) Many tea choices. 7) It was a very thoughtful design to have 2 wash basins and we don't have to fight for the space. 8) The slippers are very comfortable. 9) We stayed in Ritz Carlton suite, Bayan Tree Villa, MO but we like our Nuwa experience very much with the personal touch. 10) The staffs are very friendly and professional. 11) The hair salon service is really great.

Miinukset: 1) The lighting in the walk-in closet is too dark, it is better to have more lighting. 2) There should be more hook to put in the shower to put tower. 3) Conciege is unable to help us to get the Grand Prix ticket. I am very disappointed about it as I believe hotel conceige supposes to sort all plms for us. 4) The curtain in the washroom is really a plm. Always has to make the extra to close it and step into the bathtub. 5) Please provide personal shoppers service that can help me to get presents. 6) Gym should consider to add rolling machine. 7) The spaghatti that my sons order is too dry.

Plussat: Spacious

Miinukset: Location

Plussat: ALL !!

Miinukset: nothing

Plussat: Service and room

Miinukset: none. over my expectation.

Plussat: Great staff and comfort room!

Miinukset: The air conditioner had some problem and it could not remain at the temperature we set. It was freezing in the morning. In addition, the air conditioner keep making noise at night (very loud wind sound) so it made us difficult to fall asleep.

Plussat: Grand interior. Separated from casinos. Room service tastes good even though on the pricey end.

Miinukset: Many staff only speak mandarin but not Cantonese, unlike the other 5-star hotels in Macau/ Cotai.

Plussat: Grand Hyatt has excellent service and a beautiful room. Definitely upgrade for Fountain View! So many restaurants to try - I love Jin Ying and Jade Dragon is unreal. I will be back to City of Dreams again.

Miinukset: I didn’t realize the hotel had two towers and so I went to the wrong place but now I know. Just a great hotel.

Plussat: Room layout. Comfy bed

Miinukset: Pool was cold

Plussat: Emily at the front desk was so friendly and the room was beautiful, with a view of the fountain show! Definitely will choose Grand Hyatt in the future.

Miinukset: Everyone was friendly and nothing to change.

Plussat: Kaikki oli erinomaista. Aamiainen erittäin hyvä kiinalainen+länsimaalainen. Ainoastaan negatiivisena vakuus hieman yllätti suuruudellaan.

Plussat: My husband and I did enjoy the stay very very much as one of the staff, Ms Echo Chen, was the best staff I have ever met in our years of travelling. We could feel her warmest heartfelt service and arrangement. Thank you once again and her sincere service which will surely make us stay again in the hotel in future.

Plussat: Was staying for 2 nights to attend a business conference so not much of a choice. But if come for holidays I would probably prefer another place. Check-in is strictly after 3pm, Great mezza restaurant and lobby bar. Easy to get from the Ferry terminal. Big space and all the facilities inside the room.

Miinukset: Horrible unfresh and old smell in the room at the cost of 250us+ per night. Was staying all the time and not going away. Very strong central aircon, was very cold so pushed to switch it off during the night

Plussat: Enough room space

Plussat: facilities and staff service

Plussat: Very nice decorated

Miinukset: No

Plussat: Good location and efficient staff

Miinukset: No breakfast included

Plussat: I am willing to review for this hotel. Very nice staff, comfortable and easy to travel because the bus stop that mainly transportation is near the hotel. Free tea set are amazing. I recommend it.

Plussat: Good location! Good Staff!

Miinukset: There was cigarette smell even in non-smoking floor.

Miinukset: TV doesn’t support Airplay Mirroring or Chromecast

Plussat: Location is good

Miinukset: To many rude Mainlanders

Plussat: we didnt order breakfast as there was a cheaper alternative around the hotel

Plussat: Cleaniness

Plussat: Nice housekeeping staff and nice waitresses especially 1 English speaking staff in ciao resto

Miinukset: No shuttle service from airport & no breakfast included

Plussat: The bed is wonderfully clean and very comfortable.

Miinukset: The shuttle bus didn’t come and pick us at the pier according to the timetable. We waited for an hour and was able to locate the hotel to sent the shuttle bus with the help of a stranger.

Plussat: Siisti ja erittäin viihtyisä huone

Miinukset: -

Plussat: The family room I have was big n clean. The bed very comfortable n big. All facilities that u need is all there.

Miinukset: The hotel outlook does not really impress. Breakfast variety is not much n their breakfast time is till 10.30am only.