Hangzhou hotellit lähellä Wushan Night Market

Plussat: The breakfast is great, It got a lot of selections both local and international food. Pretty happy with the foods.

Miinukset: The location is a bit distance away from Metro.

Plussat: Very modern, clean, friendly, everything is easy and convenient. We love it, enjoyed the shops inside, swimming pool and gym too!

Miinukset: A bit pricy with food and drinks in the lobby lounge area.

Plussat: Really welcomed and helped by the staff, as I don't speak Chinese. Thanks to them for even giving me their card as I could call them and put the mobile to the taxi driver or service to explain them. Xiè Xie.

Plussat: The room is spacious

Miinukset: Soundproofing is bad

Plussat: The breakfast buffet was amazing. Although they did not serve hot chocolate for breakfast, the manager arranged one especially for us. The hotel is beautiful and well looked after, clean, upper end. We loved the pool area: big enough for swimming and there is a children's pool as well. Despite crazy heat, the pool area was almost empty.

Miinukset: Food options inside the hotel are a bit limited for Europeans and pricy. Receptionists did not speak English very well and very quietly. I hoped they would have rather used Chinese instead.

Plussat: Nice staff and very helpful. Room are very clean und nice

Plussat: Huge hotel with very clean and luxurious environment, spacious rooms, friendly staff and the largest buffet spread I've ever seen.

Miinukset: Location was not on the West Lake itself, but the scenic spot can be reached in a short walk from the hotel

Plussat: They have robots do deliveries to the rooms if you order something! Very cool! They also have a fairly good breakfast.

Miinukset: My room was by the road and it was a little loud in the mornings making sleeping in impossible.

Plussat: Room

Miinukset: Breakfast options

Miinukset: Not clean! Not the same level of Mercure in Europe!

Plussat: the location was perfect. just a minutes walk away from the main street, a minute in the opp direction to a stretch of great cafes and bakeries. the bed was large and the automatic curtains were delightful. perfect way to start your day. toilets were extremely clean and the room was freshly renovated. very current and modern. loved the tiny details of a lit up mirror, the toilet bowl that does just about everything, the endless 'netflix' the tv gave access to. perfect stay.

Miinukset: pillows. they were nonexistent.

Plussat: very helpful and friendly front office staffs, explain well the places of interest nearby. patiently helping us to book a train ticket to shanghai. help us on the local phone services problem encountered. very happy to stay in Mercure

Plussat: We got a free upgrade to a room with a bigger bed. The rooms are specious, very comfortable and newly renowated. The room felt clean.

Plussat: Room clean and nice . Special layout Washing machine and dryer good especially during training day

Miinukset: A bit far from lake. Need to spend $$ on transport to lake Difficult to get taxis

Plussat: Very friendly staffs

Miinukset: I like the very much of the friendly hotel staffs.

Plussat: I thought the breakfast selection was very good.I enjoyed the central location and the staff were very friendly and helpful.

Miinukset: Nothing really comes to mind.

Plussat: My stay was perfect: room was spacious, clean and well decorated, the staff kind and helpful. I tried several different hotels in Hangzhou, but this is my favourite one so far.

Miinukset: Compared to most of the luxury hotels in Hangzhou - which are located in proximity to the lake - this hotel was quite far from it (but very close to the main shopping district).

Plussat: Great service

Miinukset: Nothing

Plussat: Local very good

Miinukset: Clogged bath sink, TV no working well

Plussat: Everything else

Miinukset: Food so expensive and not nice

Miinukset: Breakfast

Plussat: Everyone was friendly and the upgrade offer they had at the time was fantastic (an extra 100 dollar I think for a suite, cant remember anymore cause mum was visiting town). The cleaner was extremely polite and friendly when we came back after breakfast and gave us an extra water bottle which was left in the room which a note in Chinese (I assume just stating 'enjoy your stay here in HZ') which was really nice!

Miinukset: The upgrade gave us a decent unlimited afternoon tea that was on the 5th floor, however I would suggest give more information about the difference between food options for dinner between dining room that is on ground floor and the one on the top floor. Also the water bottle they have was the 300ml ones rather than the typical 500ml, so include more water since there isn't exactly a convenient store nearby.

Plussat: Very close to West Lake. People are nice and helpful. Room is clean. Great place to stay.

Plussat: good location but a bit difficult to find

Miinukset: maybe the window faces the apartment window which is inconvenient for vistors

Plussat: Rest of the part of the stay was ok

Miinukset: I was guaranteed that my language will fit in the hotel van but wen we were about to go then the staff said that this all cant fit last minute rush too get 2 taxis

Plussat: The hotel was very close to many tourist spots. We are very fortunate to get a room upgrade , and breakfast had great Western selection :)

Miinukset: We arrived at the hotel during eve of the Dumpling Festival (Dong Zhi Festival), and it seemed like the staff who was left at the Reception was quite tired and was not very accommodating.

Plussat: i like the PR lady name Yuna better compare to your front office reception. She was able to assist us and make us felt welcomed and had a smiling face.

Miinukset: The girl at the reception face is not friendly and looks like we owe her alot of money. front desk must be friendly and with a smile to welcome guest not unhappy face. It makes us feel not welcomed

Plussat: Close to the Westlake village

Plussat: Good Breakfast Clean Room Pleasant Staff members

Miinukset: Had to shift my room since it was facing the Construction site right in front of the Hotel. (Hope this work is over by now). Air Conditioning was not working. Had to get a portable cooler to keep the temperature down in the room.

Miinukset: Midtown Shangri-La has excellent location. Close to broken bridge West Lake, next door to Kerry Center shopping mall. 5 minutes walk to Fengqi subway station.

Miinukset: I made a booking for 2 rooms but I couldn't arrive until 2 days later. So I was asked to provide my full credit card details to the hotel to ensure that my family could check-in, which they did. Shockingly, when I returned to Singapore, I noticed on my Citibank credit card statement that someone had fraudulently used my credit card to withdraw cash twice from an ATM HSBC Br located in the hotel when I think I hadn't even arrived at the hotel!!!! I am 100% sure that I did not withdraw from this credit card as I don't even know my own PIN! I have now no recourse!!! Citibank has denied any responsibility and asked me to lodge a police report in China, but I am now back in Singapore! I am a very disappointed customer of MIdtown Shangrila Hotel and Citibank.

Plussat: The Shangrila HZ is a very fine business class hotel. Great rooms, good mattresses, clean, wonderful breakfast buffet. Super gym and pool. All the staff are cheerful and genuinely helpful. It is a good location next to a modern mall - the Kerry Centre. As tourists I would say this is a good location, but the Park Hyatt is even better positioned as it is right on West Lake but also backs on to walking/shopping streets. The Shangrila is only 2-3 blocks from there & West Lake Park, so this is a very minor distinction.

Miinukset: No big complaints. Location is very good, but not the best among HZ hotels for tourists. This is not a big issue. Our room was down a very long hallway far from the elevator.

Plussat: Everything was excellent, including the gym, indoor pool. We enjoyed our stay, the concierge guys were always helpful and answered my questions. Convenient location. We are happy with our stay.

Miinukset: I was allocated to a room at the end of the walkway with no view but that did not spoil our stay.

Plussat: Located a few minutes walk from West Lake and even closer to lots of bars, restaurants and shops. The hotel has an excellent swimming pool, breakfast very good and all the staff were very helpful.

Miinukset: No complaints