Roseland Centa Hotel & Spa

It was nice service, reception did early check in and late check out for us perfectly(it cost half of one night stay). Good breakfast, have Vietnamese cuisine, can do omelet, few kinds of nice cheese, fresh salmon, soup, fruits, bakery, juices, tea and coffee. At first we was sad cos of small room, but it was not so big problem for us. Room was really clean, have complementary water, tea and coffee in there. Nice TV-Sat with different channels, have Netflix, YouTube. Have all we need in bathroom. And good location. Opposite have Familymart shop, a lot different restaurants on this street, have Pho bo, Japanese BBQ, French, Morocco cuisine and etc. It was bad experience for me in massage shop near with service shampoo massage, I paid 400 VND and have to get washing hair, massage of head and face and mask for face, but it was 20 minute for all, it's not massage and mask from my face they remove just by dry wipes, after she even don't have hairbrush for drying my hair, I put photo of their shop. But hotel was nice. Thanks for all staff.

It was small room

We had a wonderful stay at the Roseland Centa Hotel in Ho Chi Minh City. It was elegant, spotless and friendly. The room was excellent. The bed and bath were great. We had drinks at the rooftop bar and the young bartender did a fine job mixing cocktails. Breakfast was to die for. Omelets cooked to order. Pastries, puddings, meats, several Asian dishes and great coffee. The real story, however is the staff. They were very considerate and anticipated our needs. They were smartly dressed and skilled at their jobs. They had information we needed on directions, sites, travel, etc. When I needed to find and purchase some items, they found the location, communicated with the vendor, provided transportation and interpreted with the vendor for me. This was handled expertly by a young man named Hung. We also would like to recognize great service by Tin, Quang, Koah, Cong, the breakfast staff, the desk team and the lady who kept the room and building immaculate. It was a great stay.

Nothing

The staff was very friendly and attentive. However, I clearly booked a room with a window. When I got there they put me in a room without a window and didn’t say anything to me when check in. Only when I inquired about it, is when I was told I was put in there because it was assumed that I wanted to stay on the same floor with my friend. Although I appreciated the gesture, I told them “no” I needed a room with a window then they accommodated that and gave me a bigger room. Next time, let someone know at check in, not when they go to the room. Thanks.