New Delhi hotellia

Plussat: Very courteous staff. The Indian breakfast food is great, especially the chai.

Miinukset: The location. It takes a while to reach central or south Delhi. Close to the airport though.

Miinukset: My friends were harrassed for using duty free liquor inside my room. They were threatened with police complaint and were warned to be thrown out of the hotel for using outside liquor. Very humiliating.

Miinukset: Room no 741 -A/C and WiFi does not work

Plussat: Customer service was exceptional.

Miinukset: Hotel maintenance worst. We walked on bugs at front lobby.

Plussat: Room was functional except a/c didn’t work to set temperature, good for one or 2 night stays or for business travellers

Miinukset: Breakfast at Pavilion 75 should be improved bot food and service especially service, I had bad experience with spoiled milk in the coffee machine, very disappointed with ITC standard, I brought forward to manager Surendar, he apologized profusely and ensured to follow up with staff, he was very helpful and so as the people in the front desk other than that other staff could be more welcoming

Miinukset: Air condition is creating lot of issues and complaint twice. I have changed the room still same issue in another room. Overall good stay i like the property.

Plussat: Buflfet breakfast is excellent. The service was fantastic

Miinukset: Limited international menu

Plussat: Nothing to be liked about

Miinukset: The service , the staff

Plussat: Staff

Miinukset: Terrible location. Far from Airport and others facillities

Plussat: food buffets

Miinukset: too many mosquitos even in the room

Plussat: Delighteful

Miinukset: Nothing

Miinukset: It was farther from the airport than I thought. 15-20 minute ride at best

Plussat: Location

Miinukset: Nothing

Plussat: Breakfast buffet was great.

Miinukset: scanning everything for the sake of security was little to much

Plussat: We were only there for 14 hours but it was exactly what we needed. Super nice staff and very comfortable room.

Plussat: Location, staff, ambiance and restaurants were all excellent.

Plussat: Breakfast was good. Service in the restaurant was excellent. Mostly, staff were well trained and very helpful.

Miinukset: This time in Delhi I stayed at the Lalit for a conference. (Usually I stay at the Hyatt Regency.) I decided to pay for access to the club. However, the club at the Lalit is very limited compared with the Hyatt, e.g. limited food and drink choices, only open for a limited time and the room is a bit utilitarian. Rather than a place to go to relax between work and dinner, it did not feel welcoming. This is a minor complaint though. Biggest problem was that they could not accept Visa or Mastercard at checkout. The only option was to pay by American Express which meant I had to pay personally rather than on a company credit card. The desk clerk didn't seem to understand that they could have just kept the amount held on my Visa card when I checked in, and then adjusted when the payment system was back up and running. I don't think I'll stay here again

Plussat: Todella viihtyisä ja siisti hotelli. Aamupalalla laaja valikoima erilaisia vaihtoehtoja. Hyvä sijainti, paljon nähtävyyksiä melko lähellä.

Miinukset: Huoneissa ei lainkaan äänieristystä.

Plussat: We Come to Hotel at 2.AM Because of Flight Dlayed. At the Reciption Desk the person who did Checked in Our Family was so nice and upgraded to Club Room That was so Nice of him and walked us to our Room. Thanks to all Staff it was Great Stay there.

Plussat: Pidin kaikista: palveluista, ruoan valikoimista, sijainista

Plussat: Viiden tähden hotelli, joten palvelut ja fasiliteetit olivat toki sen mukaiset.

Plussat: great hotels - all lalits. very clean. great breakfasts. nice modern f=rooms

Plussat: Nothing

Miinukset: Everything. They need massive training in hospitality from front office management to restaurant

Plussat: We only stayed 2 nights for the purpose of visiting the Taj, but this hotel was easily accessible and Central too many of the things and attractions in New Delhi. Also had fantastic breakfast. Concierge was excellent in arranging a short notice trip to the Taj once our other options fell through , couldn't be happier with the overall experience . Need to also acknowledge Rothas Kumar as an excellent driver and tourguide to Agra. He took excellent care of us on a short notice trip.

Plussat: Friendly and helpful staff, excellent breakfast

Miinukset: Early swim in small pool wonderful but service doesn't start until 10.00am.........................................

Plussat: It' s a comfortable hotel with all the facilities within Connaught Place area. Nice room, good bed.

Miinukset: The direct environment of the hotel is not so appealing, for instance to take a walk to the shopping-area. It remains a 5* hotel in India.... service not always too adequate (took very long to check me in, gave me smoking-room at frist, where I asked for non-sm, forgot to give me back my credit-card, lacks service around the poolarea) . Restaurants could use an update (except coffee-shop).

Plussat: The food was just ok

Plussat: The best hotel I ever stayed. Clean spacious room, nice interior, security and comfort, everything was there.

Plussat: Great ambiance and is managed by professionals. The location is convenient and the services offered are great. No match to the wine & dining facilities. Beautiful gardens and plenty of fresh air around if you like the outdoors. The hotel is self sufficient in all aspects even if you do not go out, it caters to all your holiday needs.

Miinukset: Can't grumble as the hotel took care of all my needs.

Plussat: Saapuminen mainio ja palvelu saavuttaessa hyvä

Miinukset: Lähtiessä ei palvelu enää pelannutkaan, maksaminen oli pitkällistä, ei istuimia ja odotella sai. Huoneet olivat kosteita ja homeen haju leijaili toisessa huoneessamme

Plussat: Hospitality of staff, delicious food & services, SPA, Comfort in the Room, Garden & pool view.

Plussat: Staff most helpfula nd friendly. They were ncie and prompt too. Care for security. Lobed the food int he restuarnat/cafe.

Miinukset: The banging I could hear during the evening and night. Not very loud but always constant. It sounded like somebody was moving furniture a couple of levels up. It might have been some occasional refurbishing.

Plussat: (1) Good ambience (2) Good security (3) Good staff service and hospitality (4) decent restaurants inside the hotel

Miinukset: (1) Charged for pickup from airport! (2) Pool is not temperature controlled (water was uncomfortably warm) (3) There was constant construction noise (4) The AC broke down and we had to change rooms there were more stuff which was not upto standard as well including breakfast, jacuzzi

Plussat: Henkilökunta erittäin ystävällistä ja avuliasta

Plussat: This hotel ranks at the top for care towards their customers. This action orientated host helped us to procure the much needed flight out of India. Without their network in house and at the Delhi airport we would be confined in India for 21 days and more depending on the progress of the virus. Thank you hotel staff..

Miinukset: We did not stay long enough to dislike anything..

Plussat: Serene ambience , blue bar and all staffs.

Miinukset: Nothing

Plussat: Henkilökunta

Miinukset: -

Plussat: The service at the taj always leaves you speechless..

Miinukset: The property is a bit old now compared to the new glossy 5 stars as options in the city

Plussat: The whole experience has been exceptional. The accommodation is great, the staff very friendly and food delicious. I would certainly come back again. Even the location is really good.

Miinukset: Nothing

Miinukset: service , staff, management

Plussat: Toteuttivat toiveet tismallen

Miinukset: Hiljaisempi taustamusiikki ravintoloissa

Miinukset: Huoneen valaistus oli himmeä, olisi voinut olla kirkkaampi. Kylpyhuoneen liukuovi narahti äänekkäästi kun sitä käytti. Herätti varmaan naapurin yöllä siellä asioidessamme.

Plussat: Siisti moderni huone

Miinukset: Ravintolat ei 5-tähden tasoa

Plussat: Comfy and clean. Really professional staff and the food was awesome. Was here for transit during the COVID pandemic, and was lucky to choose this place.

Plussat: Todella hyvät ruuat ja aamiainen hotellin ravintolassa. Henkilökunta erittäin avuliasta. Huoneet siistejä. Helppo siirtyä lentokentälle ja kentältä pois. Hotellilla on tilavat autot johon matkalukut mahtuvat hyvin.

Miinukset: Ei mitään sanomista

Plussat: Complimentry 2 hours , cleaning, staff attitude

Miinukset: Nothing

Miinukset: Mosquitoes. Lots of them :( But it was summer in India so I don't blame them a lot. Oh and not in the room, just the common areas.

Miinukset: Ambassador Sapphire members are not treaded well at the time of check in no upgrade is Available at holiday inn airport at all they are professional people don’t care for clients at all

Plussat: The airport shuttle service was super convenient. There was someone at the arrivals area with my name on a board that whisked me to a car. I was at the hotel within about 10 minutes of leaving the airport. The hotel staff and rooms are all excellent. They let me check in even before the designated check in time and upgraded me to a larger room. The interior appointments and finishes are all modern and functional. Overall would definitely recommend. Special thanks to Minoj who greeted me at the airport and Aashish who helped me at the front desk.

Miinukset: Not all of the room rates include breakfast. I also tried their primary restaurant, Viva, for dinner and the final bill included service charges that weren't clearly disclosed. I'm not opposed to including service charges as tipping isn't customary everywhere, but I wish it was more clearly stated.

Plussat: Aamiainen oli runsas ja monipuolinen,henkilökunta ystävällistä ja osaavaa.Ilmainen lwntokenttäkuljetus mennen tullen.

Plussat: Cozy and nice

Miinukset: Food was bad.

Miinukset: There was a interview process going on next to my room. There was so much noise, didnt enjoy the stay this time.

Plussat: The breakfast was not included in the package though committed at the time of booking. In fact complimentary breakfast and one major meal was promised at the time of booking and none was included in the package.

Miinukset: Better to book direct with the hotel. in fact it was my 2nd interaction with booking.com and both have not been good.

Plussat: Very clean. Great shower. Fast service even during busy ours. Great restorant with amaizing dinner.

Miinukset: Nothing to not like there. Everything was great.

Plussat: Ambience is too good

Miinukset: Nothing in particular

Plussat: close to airport service restaurants spa

Plussat: The staff were very friendly and happy to help. The room was clean and tidy. Close to the airport

Miinukset: Dinner was slightly overpriced and my room got a bit of noise from the airport.

Plussat: Love the breakfast food. Room is very spacious. It has enough outlets. Staff are very helpful.

Miinukset: Phone doesnt work very well. And getting out of the tub is a little dangerous as you have to go over it after showering.

Plussat: responded well to coronavirus which upended out travel plans.

Plussat: They cancelled my future bookings at no charge when I had to leave country immediately due to coronavirus. Thank you for doing so!

Plussat: Erinomainen hotelli, jossa palvelu oli ensiluokkaista. Erityisesti jäi mieleen ystävällinen kuljettaja, joka hakiessaan lentokentältä kertoi kaikenlaista Delhistä. Huone oli viihtyisä ja mukava. Aamiaista en kokeillut.

Plussat: The location is close to the airport, which is obviously convenient. The fitness center and pool were also very nice!

Miinukset: I booked a king and they put my in a double without any justification. I also didn't like that they don't include continental breakfast or a free shuttle to the airport-- those seem like obvious amenities at the price point.

Plussat: Nice place to visit again, excellent services and management

Miinukset: Nothing, everything planned and good, excellent staff services

Plussat: Food is Amazing Rooms are good and confortable Close to the airport

Plussat: Stopped by to book a room for a short stay, about 6hours while waiting for a layover. This was during the coronavirus travel ban. The hotel was very accommodating, and the staff so kind and helpful. I plan on staying in this hotel the next time I'm in Delhi or in transit!

Plussat: Everything from pool to the food

Plussat: Henkilökunta oli upeaa ja palvelu hyvää. Hotelli oli todella siisti ja hyvin hoidettu. Aamiainen ja illallisbuffet myös erittäin herkullisia. Lentokenttäkuljetukset sujuivat vaivattomasti ja samoin käytimme hotellin autonkuljettajapalvelua nähtävyyksien katsomiseen, joka oli myös todella vaivaton tapa nähdä Delhiä. Saimme ilmaisen huoneluokan korotuksen ja sen myötä upean näkymän uima-altaalle sekä lisää tilaa. Sänky huoneessa oli todella mukava. Hotellin ilmapiiri on turvallinen ja rauhallinen ja siellä on hyvä hengittää ulkonakin koska sisäpihalla on paljon puita.

Miinukset: Tyynyt olivat huonot, valikoimista puuttui kokonaan ns. paksummat / jämäkämmät tyynyt. Kaikki liinavaatteet tuntuivat hieman kosteilta ja huoneessa haiskahti voimakkaasti joku pesuaine tms. Huoneessamme 315 oli väliovi toiseen huoneeseen ja sieltä kuuluivat pienimmätkin elämisen äänet myöhään yöhön meidän huoneeseen. Koska olimme vain kaksi yötä hotellissa, emme lähteneet vaihtamaan huonetta, mutta muussa tapauksessa olisimme vaihtaneet. Minibaarin täyttäminen kesti vuorokauden ja vasta kolmannella kerralla saimme sinne täytettä, mutta silloin se oli jo hieman myöhäistä lyhyestä majoittumisesta johtuen. Autonkuljettajan palvelusta laskutettiin liikaa ja nyt yritämme kotoa käsin selvittää yliveloituksen palautusta.

Plussat: Kuntosali

Miinukset: Liikenteen melu

Plussat: Erinomainen sänky, tilava ja hyvin varustettu kylpyhuone. Hyvä thaimaalainen ravintola.

Miinukset: Henkilökunta ei ole täysin ammattitaitoista. Tilauksia unohdettiin ravintolassa ja jos varta vasten pyytää hiljaista huonetta, onko huone hissin vieressä se oikea valinta?

Plussat: Location and amenities. Breakfast also good. Room was very nice other than shower. Didnt like the open shower.

Miinukset: Shower door

Plussat: Ystävällinen henkilökunta. Hotelli lähellä lentokenttää.

Miinukset: Huoneen taso ei ollut entisellään. Suihkusta irtosi koko nuppi käteeni eikä sitä voinut käyttää ennen kuin kaveri kävi moukaroimassa sen takaisin seinään. Olimme illallisella thai-ravintolassa. Ruoka oli hyvää, mutta vasta kolmannella kerralla saimme sitä mitä olimme tilanneet - ensin meille tuotiin kaksi kertaa jotain ihan muuta.

Plussat: Cleanliness was good and staff was polite and helpful but staff really need to work on guest management especially pandemic time. More strictness is required to maintain the health and hygiene.

Miinukset: We did not like the fact that the staff was saying during to coronavirus pandemic they are not providing any baggage services to the room which is great, but then again the breakfast was served in the restaurant area without maintaining any social distancing and also no guests were wearing masks while being served in the buffet area (it was told that someone will be there to serve at the breakfast but most of the guests were touching everything in the buffet), The staff was not very strict about the health and hygiene. To be honest we felt extremely unsafe after the breakfast scenario, thats why we had to leave the area ASAP. Staff was NOT rude at all but What they say and what they do dont match at all. Coming to the food : being a 5 star hotel i can understand the expensive food, but the taste and quality of the food is worst than 2 star hotel. The management should look into it and make it worth for the price.

Plussat: Sijainti on hyvä, jos tarvii yöpyä vain lentojen välissä.

Miinukset: Puhelimeen tuli epäilyttäviä soittoja, joiden jälkeen ovella käytiin yrittämässä sisään jos et vastannut. Keskellä yötä heräsit puhelimensoittoon tms. Melko epämiellyttävää, mutta täällä on ennenkin ollut samanlainen meno. Ilman tuota sijaintia ja sitä ihanaa uima-allasta en todellakaan käyttäisi kyseistä hotellia.

Plussat: hyvä aamiainen, kenttäkuljetukset pelasivat hyvin

Miinukset: ei huomautettavaa

Miinukset: Bell desk not available. We were required to carry 3 big suitcase at our own. Double room should have had toiletaries for two members but it was available only for one ( though they provided based on request)

Miinukset: Ihmeelliset yölliset soitot.

Plussat: It's ok

Miinukset: N/a

Plussat: Convenient location, great price, purpose of booking a room was totally addressed.

Plussat: Sijainti eli lähellä lentokenttää. Huoneen saanti vähän klo 9 am jälkeen kun kone saapui, vaikka periaatteessa huone saatavissa vasta klo 2 pm jälkeen. Asiallinen, siisti huone. Soveltui yhden vuorokauden lepoon.

Miinukset: Ei jäänyt oikein mitään erityisen mieliinpainuvaa muistoa hotellista.

Plussat: The location for spending the night before an early flight was excellent! Super close location to the airport, very helpful staff that met me at the door and let me check-in in my room so I never had to wait in a line. My room was beautiful & comfortable.

Miinukset: They don't offer you complimentary rides to or from the airport which was disappointing. The buffet for dinner was great but VERY expensive. Many items on the breakfast buffet were not ready when they opened. Some of my towels & pillow case had stains.

Plussat: Close to airport, staff and room excellent

Miinukset: No

Plussat: Everything

Miinukset: Everything

Plussat: i was happy to find a hotel that was open on this time of lock out

Miinukset: service was minimum and not very good, not value for money at all. But again this is probably due to lockdoun times

Plussat: Given the circumstances, staff was very friendly and helpful. Food was nice.

Plussat: Everything

Miinukset: Na

Plussat: Everything else was great including the staff at the front desk who were very accommodating.

Miinukset: The beds were not really comfortable. Didn't get a wink of sleep all night.

Plussat: Great ambience, exuberance to service, neat rooms, very professionally managed during the Covid-19 times. Recommended.

Miinukset: The size of the beds is too small, also the mattress on the bed is bouncy. It's a tad uncomfortable if you are a couple of bigger than average size and have an infant. Asked for packed breakfast in the morning at around 0530, got 3 portions of half sandwiches and cut fruits, the quantity could have been slightly more.

Plussat: very bad services wrost service I have faced staff not listening anything rhithng

Miinukset: poor service

Plussat: The stuff were very friendly and helped me with my early check in.

Miinukset: The shower need to be little bit renovated. The lunch buffet is overpriced. It had not big selection of meal but expensive, which cost 1600 rupees. The hotel offered a taxi to the airport but it was very expensive, almost 900 rupees.

Plussat: Location n cleanliness

Miinukset: Room decoration

Plussat: Breakfast was good, Staff very pleasant. The Manager in the restaurant that served breakfast was very pleasant and friendly

Miinukset: The hotel was over priced. The air con in the hotel was "freezing". Food pricey. Hotel room not what we expected for the price and a bit drab - needs a revamp. Not in walking distance to anything.

Plussat: Room ambience

Miinukset: Portion size of breakfast

Plussat: The actual hotel is a piece of art! Lobby and lift view is amazing. Food awesome during breakfast and throughout the day in club lounge. Service brilliant. Very clean. Polite and friendly staff.

Miinukset: Nothing-truly awesome

Plussat: Privacy

Miinukset: Cleaning

Plussat: Service was good

Miinukset: Even though there is a lot of variety for the breakfast buffet. The items need to be changed every day. After day 2 we got tired of the same food choices.

Plussat: Pool, lobby, location, staff

Miinukset: The room was very simple and just ok

Plussat: We are non-smokers and we were given a smoking room first (I did not mention while booking). They quickly changed the room to a non-smoking room after we asked for it. It was very quick and easy process. Hotel was very clean and comfortable. They bring bottled water at least twice a day, which was great.

Miinukset: After our check out, we asked for a taxi with a meter to take us to New Delhi train station. We got on the taxi and left the hotel. Then we realized that the driver did not start the meter. We asked him to open it but driver made excuses like it is not working, we don't need it, etc. And he took 300 rupee for 10 min. drive. We were very clear on that we wanted a taxi with meter, and the taxi driver that the hotel is working with was not willing to use it. What we expect from a 5 star hotel is trust. I should be able to trust the services they provide and this includes the people they work with. What happened is something normal in Delhi but I was disappointed because the hotel I trusted assigned us to someone not trustworthy.

Miinukset: Disappointed that a double room consists of two twin beds. I’m 35 years old and it’s been very long time slept in a twin bed. The breakfast was a little bit disappointing if you are vegan because almost all the vegetable options had dairy in it.

Plussat: Reception service, breakfast but very crowded hotel ambience is very good

Miinukset: They promise to send fruits but did not sent

Plussat: Very modern, good breakfast, good design

Miinukset: Nothing

Plussat: The staff were helpful and the food in the restaurants was great!

Miinukset: During our stay, we found dirty towels and bathrobes in our room. We also had a room with a connecting door (not sure why as we were staying for a few nights) and the people in the room next door were making too much noise in the middle of the night. Despite the management sorting it out, it was a nuisance for us to deal with especially for a 5star hotel! We booked a 5 star hotel to avoid having to deal with the issues mentioned.

Plussat: I liked the breakfast and also the room service but having been in India for a few weeks before I was surprised at the prices! There were a lot of staff around as the hotel was only 7% full but everyone was very friendly.

Miinukset: I didn't like that you almost had too many staff members, I think at one time I had 5 people knocking on my door for different things and I didn't want to put the do not disturb on in case I missed something. Also the airport transfer is extortionate as an uber to the airport costs 300 IDR instead of the 3500 IDR the hotel tries to charge you, even though the hotel isn't even full they're still trying to get as much money out of you as possible.

Plussat: Moved here from a hotel in the middle of Delhi. It was the best choice I ever made. Just far enough outside the city to be quiet, but not too far to travel in. The room was excellent, with spa bath in the en-suite bathroom. Bed comfy and room lovely and clean. Two restaurants and room service, so there was always food available, and entertainment some evenings.... Breakfast was top notch, with big choice of all types of food - international cuisine.

Miinukset: The only thing I can fault the Leela on, is that the swimming pool wasn't heated - it was extremely cold - even for someone from Scandinavia...

Plussat: The service was impeccable. We were overwhelmed by their service... The staff,the facilities, the ambience and the food was just superb.

Miinukset: The view from the rooms

Plussat: Amazing workout facilities, delicious breakfast, super helpful and kind staff and the most comfortable accommodations!!

Plussat: The location for this hotel is really nice

Miinukset: Room was too small, also the bathroom was not properly cleaned. Towels were not clean either.

Plussat: Nothing at all....Very poor stay.

Miinukset: Hotel lobby was very unclean, Service was poor, room service guy was arrogent and was not even ready to get us an extra glasses in room. Housekeeping was taking more than one hour for any response. All in all, in the name of CoVid-19 hotel was trying to save money and efforts both. I have never seen such a dirty lobby floor where guests were staying. All in all poor stay and will not recommend anyone to stay their in future.

Plussat: The location is perfect for relaxing after a long flight. The staff are magnificent and go out of their way to be helpful - without being intrusive Our room was fantastic - it had a design theme encapuring India anD was a welcome change from the usual comfortable but boring airport hotel rooms I would ( and in fact already have ) recommend this hotel

Plussat: Nice bed, hot shower, and helpful staff. Very clean common areas and rooms.

Miinukset: Room is small for extended stay.

Plussat: Clean, comfy

Miinukset: Staff is kind of cold. Didn’t like that security made me check my trekking gear as if I was carrying weapons. Wouldn’f even let me bring my bag to the front counter. The front counter staff is slow and tries to take control or talk you out of everything. Both times I stayed I would ask a simple quesrion eg, “Whwre’s a fun place to go at night.” Or “Do you think Uber is cheaper?” They would totally ignore the question and go on some ramt about how my idea was bad and how they were going to tell me what to do with my time in India (which basically meant mever leavinf Aerocity.) If you ask about anything outside of Aerocity they basically tell you don’t do it, do somethig in Aerocity instead - which is jusr a bunch of hotels and a tiny mall.

Plussat: The hotel is some 10-15 minutes from the airport. A ride with the Hotel Taxi cost 600 Rupis there are no other Taxis around. It is in a new area with many hotels, shops, restaurants and offices and could be in any nice city in the world. It is the best and nicest Hotel from Ibis I have been to, in Europe and Thailand and it seems almost new with large and modern rooms. Also has a full Restaurant ! Its around the corner from many shops and Restaurants and unbelievable that you are in India after seeing how the cities there look, Been to most countries in Asia and Latin America and no other country had such awful looking cities like India. On the other hand, the friendliest people with the most beggars in the world.

Miinukset: Nothing.

Plussat: I always look for proximity from airport, so this just fits in right.

Plussat: I liked that they had room service and that we could get food even if the restaurant was closed due to the coronavirus. I liked that it was open when most other hotel closed due to the coronavirus.

Miinukset: There was bugs in room 741 were I stayed. I woke up with about 30 bites. When I showed the bites in the reception they cared about the room but not about me. I have photos of the bug bites that I can send.

Plussat: Very nice clean airport hotel shurtle.

Plussat: it was just Perfect

Plussat: The staff couldn’t do enough for us.

Plussat: Hyvä aamiainen

Plussat: We stayed with two of your young children for 5 days and we lived it. Rooms are spacious and the staffs are very friendly and nice. In room dining was scrumptious and also room service was very quick to respond. We will be staying here again and would recommend to my friends and family.

Plussat: The room was very clean and well appointed. Staff are extremely friendly. They are on the whole quite junior and sometimes seem to be feeling their way around their jobs, but their effort at being helpful and polite is always apparent.

Plussat: We cannot say enough positive things about our stay at the Shangri-La in Delhi. The staff was so kind through and through. In particular the bellhop Robert was crucially helpful to us when we were working through logistics to get a lot of luggage on our airplane. He also referred us to Jassray, their Airport Manager, who helped us a great deal in getting our luggage through. Their concierge also helped us track package deliveries, even before we had checked in. Everyone on the staff was so kind and the service was first class, as well as the amenities in the hotel. We are only going to stay in Shangri-Las after this experience!

Plussat: Beautiful hotel and large comfortable rooms and executive lounge was a bonus. Beautiful views over trees and India Gate.

Miinukset: The service at the front desk was a bit haphazard.

Plussat: Great stay, wonderful staff, amazing food, would revisit

Plussat: Great breakfast, food in hotel was excellent and hotel in a good location.

Plussat: Teh staff is very friendly and willing to help. The facilities are quite good as well. We tried out both Café Uno restaurant and the Oriental restaurant and enjoyed both.

Miinukset: The rooms were clean but they did not smell very good.

Plussat: Luxury and high level of service. rooms are very comfortable and perfectly clean, staff is very professionnal with an excellent sense of service, business center with computers access very convenient. I really enjoyed my stay at the Shangri-La Hotel

Plussat: The comfort and commodities offered by the hotel are excellent. The location right in the centre of New Delhi is also very good.

Plussat: Everything good

Plussat: Shower was hot.

Miinukset: Dirty and grimy room with stains on the furniture, ripped sheets, and filth in the corners. Frustratingly disaapointing service, time and again.

Plussat: Bed was nice

Miinukset: Front desk service was terrible. Arranged a shuttle to and from the airport. No one arrives to pick us up. We had to fight for over an hour to have the shuttle pick us up. When we reached the hotel the managers said for our trouble (5hours later) he would wave the fee. When we checked out they tried to charge us anyway!

Plussat: Coffee shop area was good

Miinukset: They were not going an extra mile which is expected from a premium Hotel and staff.

Plussat: The staff were friendly and willing to help

Miinukset: The bathrooms were unclean and mouldy and smelled bad. We were moved halfway through our stay to a different floor with a few hours notice not only inconveniencing us but meaning we were separated from the rest of our guests (who were all there for a wedding). The safes in the rooms did not work and after a few phone calls to the reception someone was finally sent up to fix it. The thermostat in the room was broken making the room too hot. Loud construction noises were continually disrupting our stay - which we were never alerted to. 2 of the elevators weren’t working creating a long queue for the elevators. We have stayed at raddison resorts at several different locations and always had pleasant experiences but Dwarka Raddison is a let down.

Plussat: I like that it is close to Airport and the hotrl ambience was good

Miinukset: 1. Things were broken in toilet 2. Room service was horrible 3. Frint desk was not reachable and have to wait for long In future i would prefer to pay more and stay on the otherside of airport where there are new and better airport

Plussat: 1. The warmth and friendliness of ALL staff. 2. Smooth check-in. They gave me a room even though I had arrived much before designated chack-in time.

Miinukset: 1. The bar downstairs. I popped in during the so-called "Happy Hour" because of the supposed discounts offered during these hours. I was shocked to be told AFTER I received the bill that the "Happy Hour" discount doesn't apply to the very drink I ordered (I think it was a "screwdriver"). The bartender or waiter should have used his common sense to inform me BEFORE I had placed the order and/or it should have been CLEARLY advertised that "Happy Hour" pricing doesn't apply to all drinks. You mislead your customer.

Plussat: good rooms, of course very nice Hotel chain.

Miinukset: 1 of horrible services i have come across. Though staff was nice & humble but Room service was very slow. Worst front desk/customer service, I have reached out to them for a copy of bill, and haven't received a single response in 10 days.

Plussat: Quite rooms, and has a small shopping mall with day to day clothing lines.

Plussat: Cleanliness was good and House Keeping staff were good.

Miinukset: Not accommodative in terms of food.

Plussat: Nothing as thy r cheater thy r nt picking th phn thy dint told u tgt thr is renovation going on

Miinukset: Thy r making fool of people thr renovation going on & thy r booking th room..

Plussat: The room was average and the hotel is close to a train station. Complimentary fruit platter and water.

Miinukset: 1. The staff is not trained. even though there were 5 people at the reception desk, they could not manage 4 check-in guest. Prolonged wait as they were busy talking and doing their own things. 2. The breakfast was average - not many choices 3. Turn down service did not replace the soap or shampoo in the room 4. Check out was a hassle the list keep on going.

Miinukset: The worst hotel ever

Plussat: Staff is extremely friendly and helpful

Plussat: Excellent staff

Miinukset: Food too expensive

Plussat: Location!!

Miinukset: After my booking, Hyatt was trying to overcharge me despite what i received in the confirmation (Thanks God i kept a copy of it). When i raised the question for the overcharge, they tried to lie and after 10 minutes of argument, they adjusted the bill but they made it sound like they did me a favor. I also did not receive any perks despite my Hyatt Platinum status.

Miinukset: No heated pool

Plussat: The staff are very friendly! Room are clean and comfy!

Miinukset: The food are over priced.

Plussat: It is a very good Hotel in Delhi.

Miinukset: Nothing

Plussat: Hyvä palvelu ja ravintola aina auki.

Miinukset: Liian iso kompleksi

Miinukset: Didn't have much options in breakfast. However quality of it was excellent.

Plussat: Good hospitality

Plussat: The staff is very efficient, and genuinely care about doing their job well.

Plussat: The Leela hotel made us feel welcome from the time the opened our car door, to the time of checkout. The Leela means friendly service. All the people we met at the Leela, sincerely wanted to help us, and make our stay very comfortable. As is usual with our family vacations, we chose to stay on the Club Level of the Leela. Breakfast, Lunch, Dinner and Late Night Cordials were presented flawlessly. We will defiantly stay at the Leela upon our next trip to Delhi.

Miinukset: We liked everything about the Leela.

Miinukset: The hotel took a ‘hold’ payment on my card, despite having paid our actual payment on check-out, the ‘hold’ Payment (of over £400) has not been returned and the hotel now won’t answer any messages.

Plussat: Very clean. Staff very friendly and helpful

Miinukset: All good

Plussat: Staff were all very friendly and helpful. The flowers and table settings were beautiful

Plussat: Liked everything. Specially the place and the staff. The service is just too good.

Miinukset: Nothing.

Plussat: the service was super great.

Miinukset: not much

Plussat: The room was big and the bathroom was huge. Excellent restaurant. Breakfast was oky.

Miinukset: We hired through hotel best driver his Name is Ved. And also the tour guide at Agra . Jaweid was very nice explain all the tour very well.

Plussat: Comfortable rooms and really helpful staff. The swimming pool on the roof was simply great.

Miinukset: The booking conditions stated I only had to pay 15%vat extra. However, the price given at booking.com does not include Luxury tax and Room service tax, applicable to such hotels. The amount of taxes I actually paid was more like 25%. The early check-in procedure took about 20 minutes

Plussat: Hotelli oli erittäin siisti ja viihtyisä. Huoneessa kaikki mukavuudet. Henkilökunta oli ystävällistä ja he hoitivat kaikki asiat erinomaisesti.

Plussat: Location and decor

Miinukset: The room size, the view from the rooms are poor and blocked with construction. The gym is very small with no equipments whatsoever.

Plussat: Despite in the middle of the difficult situation like the lockdown by the COVID-19, they provided the best service possible. I wish I could stay with them in more calmer situations in the future.

Plussat: The spaciousness of the room, the excellent service by the staff, very high quality room dining despite during the time of very difficulty caused by the lockdown. There is nothing I can complain.

Miinukset: Nothing. I stayed at this hotel during very difficult time because of the lockdown. I would love to stay with them again once everything settles down.