The crew was very courteous and helpful, great experience!
Plussat: "Super good crew."
Plussat: "The crew members were really nice and accommodating."
Miinukset: "Need more entertainment selections."
Plussat: "Amazing crew. On-stop flight. All premium economy for reasonable price."
Miinukset: "Silk air"
Miinukset: "flight on time. flight was delayed and gate changed"
Plussat: "Flight was full but crew was attentive and very pleasant. Star Alliance Lounge at LAX had a good variety of food and drinks - Asian, western, small bites, snacks; red, white, bubbly and even a bartender who'll mix up cocktails. I love flying SQ."
Miinukset: "For a premium economy service, it was really good."
Plussat: "Crew , announcements were restful , not loud and blasting like some airlines"
Miinukset: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Plussat: "Good boarding, good arrival gate"
Miinukset: "Old plane, entertainment system is very old and screen bad"
Plussat: "Flight was very pleasant and enjoyable, on time for both departure and arrival."
Miinukset: "Meals were served rather slow as we were last for row 45 but there was insufficient time for us to finish the meal, collection of trays started in 5 minutes time"
Miinukset: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Plussat: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Miinukset: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Plussat: "Food was good"
Miinukset: "Boarding was just ok, but departure delayed by half hour. Seats were really poor. Zero comfort.. felt like sitting on a cramped park bench. Entertainment system is ancient. Can't see and can't listen properly. Didn't expect this type of horrible aircraft from Singapore Airlines!"
Plussat: "Friendly staff Good customer service"
Miinukset: "There was nothing i dislike"
Plussat: "Great service!"
Miinukset: "The desserts. The bun."
Plussat: "Nice and attentive crew"
Miinukset: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Plussat: "Efficient, comfortable."
Miinukset: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Plussat: "Great service"
Plussat: "The seat is good. Entertainment is good."
Miinukset: "Luggage was damaged. The partner airline was terrible. The crew was chaotic at serving food. A few has really bad attitude."
Plussat: "Food and good service"
Plussat: "Best Inflight Service Best Inflight Food Best Lounge"
Plussat: "New plane. Good entertainment. Seat reclined a lot but would not stay reclined."
Miinukset: "The food was horrendous. Worst airline food I've ever had. Check in and boarding area not great. Very overrated airline."
Plussat: "Classy cabin staff"
Plussat: "Comfy chairs and good food on Singapore Airlines."
Miinukset: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Plussat: "Delayed flight from Shanghai due to air traffic issues, so I had a 10 minute window to make my connection in Singapore. Ground staff was waiting for me with a small car after I disembarked to drive me to the gate. And I somehow made my connection. Excellent service. Obviously my checked bag didn't make it, but I was told in advance and was kept updated before boarding and immediate after I disembarked at my final destination. When I went to the baggage service counter, they were already ready for me, had filled out my paperwork, and just needed an address to confirm the delivery of my suitcase. I'm super impressed to this attention to detail."
Miinukset: "Flight was returned from tarmac and delayed for more than 7 hours. No accommodation was provided, even for people with young kids. 15$ coupon was provided interested, are you serious?"
Plussat: "Hard to find lounge for bclass users"
Plussat: "Sound sleep"
Plussat: "The wonderfully kind and friendly air hosts and hostesses"
Plussat: "Vegeterian breakfast was good thou ."
Miinukset: "When I asked for non veg Indian breakfast it was over. And there were not much passengers also in flight ."
Plussat: "Ice cream for snack? Heck YES. Variety of meals to choose from (i got hindu meal)"
Miinukset: "On the way to Korea, a stewardess keep taking my water away thinking i was done with it. It was very nice of her she tries to take trashes away, but it wasn't trash for me."
Plussat: "Customer service and food couldn't be better."
Plussat: "everything, excellent job"
Plussat: "Singapore Airlines is my new airline, forget about any other airlines. They have very beautiful service and entertainment. Their staff and one of the best crews ever. I really love it."
Miinukset: "The Manchester stopover was just a lot of standing in lines. From Manchester to Singapore, the plane was full and my seat mates didn't get up when we needed out. So, we escaped to the back for a while where we were "hushed" by a stewardess. The stewards didn't seem to like it when we were out of our seats, but 12 hours is too long to be stuck in a middle seat."
Plussat: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Miinukset: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Plussat: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."
Plussat: "The crew is really the only thing making the flight enjoyable."
Miinukset: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Plussat: "The food was great!"
Miinukset: "The announcements coming from the boarding crew were not clear or hardly under stable."
Plussat: "Singapore Air is keeping up their standard which is a tough job. I give credit to them while doing so. They do have a high bar to keep. Singapore Air still pampers its travellers by providing hot towels for refreshment. Something that I don't enjoy while flying on other airlines. Keep up the good job."
Miinukset: "I saw a scotch tape taping over the arm of the seat! This is rather amusing and seems unacceptable. This is Singapore Air that we are talking about. Are we saying that Singapore Air do not have any proper repair kit to fix it without using scotch tape?? Being one of the world's 5-star airline, I think Singapore Airline can do better than that. :)"
Plussat: "Everything about this airline was great. It would be impossible to go hungry on this airline. Half the time I can't get a bag of peanuts on a 6 hour flight. On Singapore airlines someone was always there to accommodate you. Best service I've had yet. Highly recommend this airline!"
Plussat: "The service was amazing. The flight attendants were all so friendly and eager to assist. The meals were very tasty and complimentary wine was such a treat. Blankets were nice and thick, pillows were comfy, and you even received a little bag with socks and toothbrush."
Miinukset: "Can't think of anything:)"
Plussat: "The food, the seating, the upgrade, the very polite and attentive staff. I thanked them, and for that, they gave me a hand written note and a set of cards. So sweet. Totally worth it to fly Singapore."
Miinukset: "I didn't like how Vayasan and Singapore airlines telephone check in both claimed they could not upgrade. It was part of the policy/seating I bought. They were wrong, the airlines at San Francisco airport did it without blinking, after checking my visa status."
Miinukset: "Sydney to Singapore flight was a very old flight, uncomfortable seating and very poor quality entertainment system"
Plussat: "Nothing i like"
Miinukset: "Terrible ground service in changi airport singapore"
Plussat: "We lucked out and got seats with leg room! Yeah!!!! Thank you."
Miinukset: "Breakfast was very late into CPH and they only had one choice... Think maybe some ovens were not turn on!"
Never reached there flight got cancelled 2nd time in a row
I liked the aircraft crew the most. Foods could have been better with more options and snack for kids available.
The easy transition and before time arrival. Comfortable flight
Miinukset: "On time performance."
Plussat: "Private cabins in business class"
Miinukset: "Better control over boarding process"
Plussat: "Attentive and friendly crew, leg room"
Miinukset: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Plussat: "Seat comfortable"
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Plussat: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Miinukset: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Plussat: "Seat was comfortable and entertainment selection was good."
Miinukset: "More snacks on a long flight would be good. Hot chocolate instead of tea and coffee would be appreciated by non-tea/coffee drinkers."
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "I got a very good seat."
Miinukset: "Qatar in Belgrade didn't tell me about alchocol bottle I bought in the Duty Free and that i could not go with it all the way to melbourne even bag was sealed and receipt was visible. I lost $ buying, because custom in Doha had to take bottle. Its not right. Qatar custom could see in Belgrade and didn't tell me and the same in the Duty Free shop."
Plussat: "I like that they deliver me safe and sound to Vietnam"
Miinukset: "I would prefer no interruptions while I am watching my movie"
Plussat: "Nice new plane. Good seats. Good seat space between you and person in front of you."
Plussat: "Great crew and front desk"
Plussat: "Service and entertainment."
Plussat: "They are the best"
Miinukset: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Plussat: "The crew were nice and very helpful. Vegeterian meal was great"
Miinukset: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."
Plussat: "business cabin nearly empty. comfortable seats"
Miinukset: "Expensive WiFi"
Plussat: "Food was excellent. Service was excellent."
Miinukset: "Entertainment was limited."
Plussat: "The ease of connection from New York to Nagpur. It was a breeze."
Miinukset: "My personal headphones (Beats) couldn’t be used in the headphone socket which was a bummer. Also, the only male guy in the crew was trying to solve some meal issues and was trying to tell the hostess how not to tell the passenger!! All of it could be easily conveyed discreetly but he seemed to be least bothered!"
Miinukset: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Plussat: "They do their job well"
Miinukset: "I didn't like that my original return flight selection was changed one month after confirming. The new flight details which were automatically chosen for me had me coming back home a full day later. This forced me to have to select a new return flight with an 8 hour layover."
Plussat: "Seats were comfortable, they were aware of alternative meal requests, professional, comfortable temperature"
Miinukset: "When dropping my bag at check in counter, the employee at the counter asked, somewhat intrusively, what the extra fee I paid was for. When I told her it was for the Al Mourjan lounge in Doha, her facial response and attitude came across as judgemental, and was not appropriate"
Miinukset: "I did a web checkin for my flight number QR501 Hyderabad to Doha inspire of doing a web checkin I had to wait for 2 hours to get a boarding pass. Reason: There are two queues 1 For people who did a web checkin 2 people who didn’t do a web checkin The Qatar staff at Hyderabad experienced a technical glitch because their only system failed and there was no backup option. There was no apology from any of the staff. No one values the time of the people who chose Qatar making it a very bad experience overall"
Plussat: "everything went smoothly, no delays, boarding was easy and quick"
Miinukset: "Crew is meek and doesn’t smile or try very hard. Flight was FULL of nasty Russian tourists. Miserable experience"
Plussat: "The friendly hosting of the crew and the clean and tidy of everything the food was delicious hot and cean"
Miinukset: "The alcoholic drinks on the craft had to be banned for sack of God"
Plussat: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Miinukset: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
Plussat: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Everything! Great budget price that still delivers first class service. The stopover in Doha is wonderful. Could not be more pleased!"
Plussat: "On time departure and nice group of crews"
Miinukset: "Main food amount is small compared To other long range airlines. Did not offer coffee or Tea."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "Some how it was a good experience"
Plussat: "Smoothe landing"
Miinukset: "Old plane, some kind of tablet thing with an attached remote almost impossible to figure out even how it works. 7hr flight and I only saw the steward twice."
Plussat: "Could not be more impressed with the airline, absolutely would recommend to anyone!"
Plussat: "Had a good experience , comfortable check in , boarding , seating and polite crew . Good part was the flight was on time and on couple of occasions before time arrival . Great entertainment options in the flight ."
Miinukset: "I had requested vegiterian food but they were short of veg food options . they did not have enough veg food on board from Doha to Nagpur . also it would be great if they considered more interesting menu ."
Plussat: "service, cleanliness"
Miinukset: "seats too narrow, but understandable"
Plussat: "Staff were friendly, food was good, and the plane was nice."
Miinukset: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."
Miinukset: "I had a business class ticket, when I wanted to order the food they said it is finished! and that was the only vegetarian meal in the menu."
Plussat: "It was not a full flight. It was ok."
Miinukset: "Well, I noticed when the person in front of me reclined their seat, I had a hard time adjusting the entertainment screen so I could see it properly."
Plussat: "Comfortable wide seats, good service"
Miinukset: "They supposed to provide Wheel chair for my elderly mother in Law who had a foot fracture, was very hard /painful to walk. I confirmed the wheelchair option well advance before her travel date in Qatar Airways Web site. I got the confirmation also in the Qatar Airways Web site. I usually fly with my family as I have a big family with couple of children and elderly. I will never fly Qatar again, this was the 1st and the last fly with Qatar airways."
Plussat: "The crew was very nice and seemed very accommodating. The flight was on time to leave, or maybe even a few minutes early. The food was very good. Overall it was a very comfortable flight.Oh and the little toiletry bag was a very nice touch. I for sure used the socks in there and the toothbrush was bonus."
Miinukset: "I didn't have any issues on this flight. Everything was great for me."
Plussat: "I was disappointed when i tried to change my departure date. I was told one price and was charged a full round trip price at the end."
Miinukset: "Be more clear when explaining charges and fees including taxes"
Plussat: "Very friendly crew and efficient check-in service. Food was lovely."
Miinukset: "Multiple problems with onboard entertainment re-setting itself."
The flight was on time how ever the crew was not so friendly
food poor i said chiken i got pack a pow breakfast lousey .job to explain wot it was ...
Plussat: "Flight attendant service is spot on, quick and most of all, very friendly!!"
Miinukset: "As for this particular flight, I wished they offered a premium economy class. It’s like your either rich or poor...economy or business class. To upgrade on this flight was $1850 each leg!!"
Plussat: "Flight was very comfortable."
Miinukset: "Nothing really. It is just hard work doing such a marathon flight."
Plussat: "Seat not comfortable but it was an airbus so that’s normal."
Miinukset: "Entertainment was unusable picture sounds skipping all over!"
Miinukset: "Allow passengers to select their seats when paying for a ticket."
Miinukset: "Connection time in Bangkok was very short due to late arrival. Transit security screening was backed up and no priority lanes were available for tight connections. Staff did not care about short connections and told me to just stay on line. Departure on aircraft was delayed, allowing me to make connection though delay was of listed on boards. I stressed and ran through the airport after clearing security for no reason if I had know the departure was delayed."
Miinukset: "Hello, My name is Mikyoung Seo who tried to book the flight tickets through your website. I got the e-ticket from you after buying the ticket by my credit card but a miniute later I got the other email from you regarding Thai airline did not process my flight so you recommended me to buy another ticket. So I bought another ticket. Today I found out in my credit card invoice there is a payment to charge for the first flight. Please cancel it before my money going out. I have all emails and documents regarding this issue. Please contact me with my email email@example.com Thank you. Mikyoung Seo"
Plussat: "Very nice crew."
Miinukset: "Sodas or water would have been nice."
Plussat: "Would fly again. Really great airline. Food, staff and comfortable"
Plussat: "Great service from the crew!"
Miinukset: "The entertainment, and to a lesser degree, the food"
Plussat: "Food was amazing"
Miinukset: "The WIFI"
Plussat: "Have kit to listen"
Miinukset: "Kit to use the tv"
Plussat: "The crew was so pleasant. They greeted everyone with grace and respect. Their customer service was wonderful."
Miinukset: "Everything was great. I will choose to fly Thai Airways whenever I get the chance to."
Plussat: "The crew was super nice and informative."
Miinukset: "The food was just ok, but not really expecting a 5 star cuisine."
Plussat: "Easy flight, quite nice for such a short trip."
Miinukset: "It's a shame that there is no way to earn Star Alliance miles (United specifically) on the flights to Luang Prabang -- can't get them on Thai Smile and don't get Star Alliance Gold status benefits on this flight, even when booked through Thai Airways."
Plussat: "I didn’t like the seat belt it looks like a car seat belt not comfortable. The food and the service was excellent"
Miinukset: "The WiFi"
Miinukset: "Thai food instead of Nepalese Curry. Thai food is the best."
Miinukset: "The plane was delayed about 30 minutes. They should improve this."
Plussat: "The crew were faultless; looking after your every need - food choices in Business superb. And time for rest."
Miinukset: "Nothing really; maybe just that the A330 seat was a little old with seat controls hard to decipher."
Miinukset: "Hard to see screen for the movie. You see your own reflection too much. Flight was delayed a a half hour."
Plussat: "It was fine"
Miinukset: "We arrived plenty early at terminal 2 like the confirmation said. Only to find that over night they changed departures to terminal 3. No signs. No one there to give instructions. Just a security guy saying “take sky train “. We had plenty of time so it was more annoying than anything. So we arrive at the gate and the are having a party to inaugurate the new gate and terminal. I’m glad they celebrated. Haha. Got to laugh. The big crowd at the celebration were passengers who were delayed bordering so they could have a celebration. Part of the adventure."
Plussat: "Loved the journey. It was excellent. Food, service were all good. Comfort of the journey was again excellent."
Miinukset: "There was a 30 minute delay at the gate for boarding which was not announced or informed."
Plussat: "Good service and kind staff."
Miinukset: "The entertainment system wasn't working and the crew didn't reboot it until half way through the flight. Any amount of movement from the seat in front of me (either from a slight adjustment from the person sitting in front of me to turbulence) and the tv would go black for a few seconds. It would also change to a red hue from time to time."
Miinukset: "Severely delayed. Flight circled over Mumbai for over an hour. When we landed doors were locked and we were.told airline staff had the keys."
Plussat: "Service and entertainment"
Miinukset: "Not so satisfied with food"
Plussat: "Das Personal hat sich sehr gut um uns gwkümmert."
Miinukset: "Der Sitz konnte auch mit der Kraft von zwei Männern nicht verstellt werden."
Plussat: "Friendly crews."
Miinukset: "In-flight entertainment set not working."
Miinukset: "Being charged 5700baht on arrival check in for luggage. No mention of this as I booked through kayak!!!"
Plussat: "Attentive staff that managed to squeeze a quick food service on a short flight."
Plussat: "nice crew"
Miinukset: "very old style business class seats"
Plussat: "Everything was ok"
Plussat: "Great carrier flown with all the others thai airways best!"
Miinukset: "Had to ask for blanket not on seat ready for use."
Plussat: "The staff was nice and efficient."
Miinukset: "They didn't start boarding until very late and additionally the flight was an hour delayed. Understood that this is sometimes out of the airlines control as it may have been the airport's fault but they didn't notify the passengers why. This caused me & my boyfriend to miss a ferry we were scheduled to take in Krabi. We lost almost an entire day of our trip because of this."
Plussat: "Crew was very service oriented!"
Miinukset: "The legroom was horrible."
Miinukset: "3 hour delay made it difficult to be thrilled about anything"
Plussat: "Service was friendly I had no one sitting next to me so was able to be comfortable Boarding was quick Entertainment could have more options but was still good"
Miinukset: "Didn't enjoy the options of food"
Miinukset: "everything. forced me to move to a seat beside very near to the toilet just because they let a passenger sitting right in front of me stretch his leg and sleep well"
Plussat: "They maintained darkness inside the cabin, thus I could relax well."
Miinukset: "Food was not good, also they served dinner at 5 pm which was very early for me. I had late lunch at 1:30 and was not expecting dinner at 5 pm. I did not feel hungry and so refused the meal. Unfortunately they served only a cup cake later in the evening. It was a 6 hour flight, thus a small cup cake late in the evening did not suffice."
Plussat: "Mobility service help. Ground staff service with a smile"
Plussat: "They provided metal cutlery for the meals (in plastic wrapping, just like with disposable plastic forks and such), which seemed like overkill but added a tiny touch of premium feel."
Miinukset: "The in-flight entertainment system is kind of archaic, but it works."
Plussat: "Flight attendants were attentive. Meal OK. Drinks were plentiful!"
Miinukset: "A bit delayed but frankly not bad for SE Asia"
Plussat: "Good friendly staff"
Plussat: "Nice Big plane"
Miinukset: "There was delay leaving kathamandu for no reason. I also asked coffee from the senior purser (dressed suggested that she was) and she took my mug and never came back."
Plussat: "Crew and ground and lounge staff at BKK were excellent and really helpful."
Miinukset: "Short flight of 1 hour 15 mins but no VOD at all seems a surprising thing these days."
Plussat: "comfortable seats and good leg room"
Miinukset: "running out of food selection. Only lamb and fish available. Tried lamb but awful taste, so nothing eaten."
Plussat: "The Flight attendants were nice and helpful"
Miinukset: "Small confined seating area resulting in my hot tea being dumped into my lap as a result of the person in front of me reclining the chair"
Plussat: "Efficient cree"
Miinukset: "Food was not good"
The staff was courteous and I had access to information I needed, would have liked the option to move to a more convenient seat since there were open seats available.
Overall good with excellent food.
Plussat: "The crew was not amazing, it was okay The cabin was clean. Food was dog food. The seat was uncomfortable but no different from other airplanes of other airlines. Entertainment (if the selection of senseless movies could be called that) was okay to boring."
Miinukset: "For the price, overall conditions could be better, at least the food and drink could be better."
Plussat: "Horrible service, airline left passengers completely stranded after missing connection due to delay"
Miinukset: "Minimally caring about their customers doesn't seem too unreasonable an expectation, and yet no Turkish airline employee could be bothered to help."
Plussat: "Food is DELICIOUS! Service is impeccable. Very friendly and attentive flight attendants."
Miinukset: "The seat leg room is on the smaller side, although the incline is good."
Miinukset: "Connection flight from plane to the gate,seats need to be updated"
Miinukset: "My flight NEVER took place and you have no idea. Shameful! I was hospitalized and I couldn’t flu to Belgrade. I am deeply dissapointed you are not willing to give me my money back. I will NEVER use your service again!"
Plussat: "Excellent Flight and crew is vary friendly and helpful"
Plussat: "Modern B777 fleet, on t8me departures, good inflight passenger service,"
Miinukset: "Late into the flight there appeared to be a medical emergency taking place just a few rows ahead of me. No announcement was made; it was as though we were expected to ignore the situation. But with the lights in the cabin turned on, a small crowd gathered, and the passenger being vocal in his distress .. . a brief announcement would have been nice: Situation under control, no need to worry, flight will continue as scheduled. The passenger had a relapse a few hours later - again no acknowledgement from the crew to reassure those of us who could hear his cries of distress."
Plussat: "This was my first time flying Turkish Airlines and they are exceptional! The crew was very friendly and helpful and their food! It was delicious! They also have a way of making you feel like a first class passenger in economy! Will definitely fly with them again!"
Miinukset: "For a long international travel, there is nothing bad to say. They are superb!"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "Istanbul Airport: Overcrowding at Arrival / Transit Terminal Way finding-poor signage for transit passengers"
Plussat: "Crew was very helpful!"
Plussat: "The flight attendants are always helpful and very nice!"
Miinukset: "I have been flying Turkish Air quite a bit since 2011. I have noticed that on some shorter flights they are using newer planes with a bit more leg room, but on their longer flights (Like the one I take quite a bit from Los Angeles-Istanbul) they are using older planes that are horrific for anyone over 6' tall. I can't even sit in the seat without my legs jamming against the seat in front of me, and when the recline, I have to sit sideways. They are also very small sideways. I am a big guy, but not overweight, and barely fit in the seats. Their seats are definitely getting worse since I started and they ended their economy plus seat option, which at least gave you an option, for a couple hundred dollars more, you could have a nice seat. This is of course to make more money and jam more people on their planes without caring at all for the passengers comfort when you are flying, and it makes those long 12-14 hour flights miserable! Also, the planes are very hot when you board, which can be very uncomfortable, and they no longer give you a hot towel (As they used to) until the plane has taken off. They also do not serve a 1st beverage right away after take off (10,000'). Your first beverage is with the first meal, and then you are not served anything again until the second meal, whereas most other airlines serve drinks throughout the flight. SO you fly for 12 hours with 2 service times and no offers of drinks, snacks, etc. during the flight."
Plussat: "Food was fine"
Miinukset: "delay time and Istanbul airport"
Plussat: "Free upgrades are great, unfortunately rare."
Plussat: "Good excellent! Service attentive, friendly."
Miinukset: "Over crowded, no leg room"
Plussat: "EVERYTHING !!!!"
Miinukset: "NOTHING TO UNLIKE"
Plussat: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Miinukset: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Plussat: "wonderful staff."
Miinukset: "there was a delay we were not told about, we left an hour late, but we're not told anything, this is problematic as you pass through a second round of security to sit by the gate and can't even go to the rest room with out repeating the check. the landing was very rough but no ones falt"
Plussat: "Nice seating, nice food, lovely crew"
Miinukset: "Waited too long to board"
Plussat: "Amenities. Flexible food options if requested ahead online. Bilingual staff."
Miinukset: "Less legroom than others. Small drink proportions."
Miinukset: "As opposed to our amazing flight from San Francisco to Istanbul, with incredible, caring and attentive crew, this flight was the opposite. The crew seemed annoyed by our few requests. I felt denied water and so, dehydrated. I counted one smile The entire flight. The crew seemed unhappy and wanted to do only the bare minimum. Disappointing, especially after such an incredibly positive experience six weeks ago."
Plussat: "It was a full plain but overall ok I will take this flight again"
Plussat: "I liked your services but I have 2 things The airplane Wi-Fi like nothing I didn't use it because just for Turkish news what the different !!! N 2 : this plane is not comfortable because the space between the chairs is too tiny of the other airline company But in general it's okay but we are not happy too much Thank you"
Plussat: "Very nice service"
Plussat: "Turkish airlines had great food, were very accommodating, the seats had plenty of space, and it was an overall great experience. I will definitely fly with them again!"
Plussat: "I love the food, the crew was very nice, great service. And wonderful entertainment. I love to fly by Turkish in the future. I enjoyed everything."
Plussat: "I loved the free tour of Istanbul that Turkish Airlines offers for thsoe who have long layovers there. The flight attendants were constantly walking through the aisles to hand out food, beverages, and other amenities. Very good movie selection. Turkish Airlines is my new favorite airline!"
Plussat: "The entertainment was great Wifi at the terminal was great"
Miinukset: "Boarding was a nightmare, no lines were formed, people were not kept in order People were boarding with oversized luggage and it was allowed by the crew People were talking at a very loud voices across the cabin and staff never intervened Many people were standing during the landing and were opening the overhead compartments, staff never intervened I am allergic to cheese and there was no replacment"
Miinukset: "Check in person said we had an exit row seat; we didn't on either of our flights he checked us in for."
Plussat: "Spacious, coffee actually tasted like coffee and not water like in other airlines. Everyone was very friendly"
Miinukset: "I brought a small suitcase and they told me I couldn't take it on the plane... when I got on the plane there was more than enough space. Everything was good afterwards. I was just hoping to not having my suitcase checked in so that I wouldn't run risk of losing it. I got my luggage from the pickup area with no problems!☺"
Miinukset: "The 777 was very clean and had great onboard personal internment with lots on on demand movies."
Plussat: "On Time, spacious, clean and well taken care of, very friendly and helpful crew. Entertainment is also excellent."
Plussat: "The crew on the flight were very nice"
Miinukset: "As our first flight got delayed, me and 28 other pallengers flying to israel told the airline agents that we would miss our connection flightfrom turkey to israel. The supervisor assured us that we have nothing to worry about, as the second plane would wait as we are many passengers.however when we landed in turkey the connection flight had already left without us. When trying to speak to turkish airline representatives about getting a new flight, they were super UNhelpful, we waited in very long lines and were required so go to a few different parts of the airport to get a new ticket, a process that was not friendly at all and very frustrating. After about 2 hours of waiting on lines, i got a flight that required me to wait 7 hours in the airport and measley voucher for a very small fast food meal. When i asked to be admitted to the lounge (as i waited 7 hours in the airport due to the airlines mistake), they did not agree to grant me access. When i asked to at least get the wifi code from the lounge so i can tell my familly that i am stuck on turkey, this was also rejected. While waiting in the airport, i spoke to many other people on other flights who had been stuck in the airport under very simillar circumstances, some even worse than mine. I also have many friends who have experiences simillar experiences with turkish airlines. If you are looking for a reliable flight, that will get you to your destination on time and will help you out when a problem occurs, Turkish airlines is deffinetelly NOT the flight for you. I personally will never fly with them again after the way i was treated."
Miinukset: "Announce too early boarding time, 50 minutes late for boarding."
Plussat: "Very pleased with the entertainment on board, the crews was very helpful and efficent"
Miinukset: "my meal from BKK to Istanbul was served cold ( eggs and spinach ) they forgot to heat it up."
Plussat: "The entertainment and toiletry handout with slippers was the only enjoyable event"
Miinukset: "It took 57 mins of checking my passport and boarding card at 3 stations while standing in line prior to. Boarding. We underwent screening upon entering the airport and at customs. This subjection to standing in the heat in 3 lines of additional checking was lunacy. The plane was nasty , no tissue or paper towel was available in the bathrooms. The one toilet was out of order prior to taking off 1 hour later than our scheduled departure time"
Plussat: "Nothing, just the price"
Miinukset: "I had 2 flights and both were late, the plane seats is really not comfy and the plane has no entertainment"
Plussat: "I love Turkish Airlines overall. Their bigger international airplanes have more leg room for a coach for longer flights. Crew were courteous and professional."
Plussat: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."
Plussat: "Plane was clean. Good food, nice details. Nice variety of entertainment."
Miinukset: "Entertainment system stopped working with about 2.5 hours left in flight."
Plussat: "I flew Paris -Hong Kong(round trip) with transfer in Istanbul and overall everything was ok. The in-flight service was great, food was very good and their fleet seems quite new and clean."
Miinukset: "Thw only aspect I didn't like was the fact that our flight from Istanbul to Hong Kong was delayed and that is not a big problem,flights gets delayed all the time. But the attitude we got from the ground staff in the airport was a big problem. We got to the customer service counter to get further information about the flight and nobody was giving us any information.Not even an apology for the fact that we waited for 3 hours in an airport at 2 AM. Everybody seemed so bored,that they barely spoke 3 words.They offered us a voucher at Burger King, but we couldn't order anything from the menu,but the simplest burger. We just expected a bit more from an airline that has somebody dressed as a chef on-board while serving the in-flight meals."
Plussat: "Food was great, wish gluten free had been an option!"
Miinukset: "The movie selection was excellent. However, were those movies pirated? They had unusual openings that made it appear they were non-copyrighted versions. Not enough leg room."
Plussat: "Only check in with business line and fast track"
Miinukset: "Same bus with economy passergers there are not Enugu room for my hand bags the crew wait all economy passengers to load and close the doors the they start to serve us and there r no interterments on the aircraft Business class in Turkish air line worse the economy class in qatar airways or Emirates or ethad"
Plussat: "no problems"
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Miinukset: "This was not a business class seating arrangement"
Plussat: "Check in was efficient. I like that they have generous carry on policy. No checked bag fees. Boarding was quick and easy."
Plussat: "Vietnam airlines stands out in SE Asian carriers. Great service and planes leaving and arriving on time."
Miinukset: "Keep up great service standards"
Plussat: "Crew were great. Seating was comfortable."
Miinukset: "Boarding seems a bit of a crazy process."
Plussat: "The flight was quick, limited turbulence, and the crew was very friendly and pleasant to fly with. The only negative was the plane itself."
Miinukset: "The plane smelt like fresh urine, chemicals, feces, and burning rubber. Simply put, the plane should not be in active rotation. It felt immensely unsafe as the plane rattled and moaned throughout the flight."
Plussat: "Crew was accommodating, seat space for economy was generous and comfortable for a 2hr flight."
Miinukset: "Luggage allowance for economy is only one check-in bag, as opposed to most airlines these days, which give two check-in bags. For the price paid (almost $300) for a return trip to Yangon from HCMC, this is expensive -- and I booked over a month in advance. Should be offering more leverage."
Plussat: "Great service from start to finish"
Plussat: "Excellent service"
Miinukset: "Delayed with no announcements or explanation."
Plussat: "Check in was efficient"
Plussat: "Early departure and arrival. Amazing"
Plussat: "It went smoothly from start to finish"
Miinukset: "Last minute wanted to check our luggage as the plane was boarding and almost caused us to miss our flight. Flight crew unhelpful and not friendly"
Plussat: "The guy who sat beside me was flying with a baby. The flight attendants were attentive to the needs of the baby, especially safety-wise."
Miinukset: "Boarding is very unorganized, and takes so much time. They could probably improve by assigning certain rows to use the front/rear door of the aircraft. For example: rows 1-15 use the front door, and 16-30 use the rear door. That way there’re not too much congestion and waiting on the aisle."
Plussat: "Flight was generally ok."
Miinukset: "No power or USB ports."
Plussat: "Was able to buy last minute at airport. food and drinks are fine"
Miinukset: "delayed by 40mins. but is ok as already informed from morning entertainment is overhead screen aircon not strong"
Plussat: "We really enjoy the additional room in Premium Economy. The boarding process and checki in was terrific."
Miinukset: "Whilst the crew were pleasant today"
Plussat: "The food was good as there were selections of either Japanese food or Western food. In flight entertainment was good too with enough selections to choose from. Overalll, the service of crew was satisfying."
Miinukset: "Flight was delayed a little during departure. Arrival to ho chi minh is not via aerobridge."
Plussat: "I arrived on time."
Miinukset: "The food was horrid and the entertainment system was sub mediocre at st best."
Plussat: "Check in was easy, food was decent, there was a TV in each seat"
Plussat: "The Premium Economy section is relatively small, and quiet. At check-in, I was attributed a window seat, and the section was fully packed. The company went out of its way to give me an aisle seat. A window seat would have resulted in a badly hurting elbow. The seats in Economy Premium are OK, nice pitch and width : 2+4+2, instead of 3+3+3 in Economy."
Miinukset: "The seats in Economy Premium have a foot-rest, that is badly designed and badly kept. Nothing to do with the kind they have in Business class. Push the button, it will spring up. This is OK for short people with short legs, like average Vietnamese customers. It is a pain for taller people with longer legs. It takes a lot of strength to push the footrest into its former position. In my seat, two attendants came to my help and could not do it. Something apparently was broken. I spent 13 miserable hours without being able to find a comfortable position for my legs. I strongly suggest to Vietnam Airlines get rid of the footrests altogether, or find an easy-to-manage model."
Plussat: "All good"
Plussat: "Was good - everything you would expect except the boarding times etc were odd. It asked you to be there at the gate an hour before departure but it only started boarding maybe 10 mins before and didn't give updates about departure delays."
Miinukset: "No space in the Kayak booking to make meal requests like vegetarian, so ended up starving and without dinner until I got to the city 4 hours after boarding a late flight because VN Airlines didn't have any vegetarian meals on board. I couldn't even eat the salad as they put salmon on it. Cold bread roll and fruit... Kayak need to have at least the most common fields in the booking like vegetarian meal request."
Plussat: "late flight from sg,will usually depart on time"
Miinukset: "they moved to changi terminal 4. Terminal 3 is much better because of train connectivity."
Miinukset: "The flight was 3 hours late. My seat was wet when we boarded. I’m not sure it was really the crews fault, but still sucked and not a great experience."
Plussat: "Transit assitance was good, would have been even better if it was highlight after ticket purchase in electronic form"
Miinukset: "Took too long (more than 1 hour in queue) to check in at Sydney"
Plussat: "I choose this flight because of late departure time"
Miinukset: "no entertainment. no wifi."
Plussat: "There was a long line for the Hanoi-Ho Chi Minh flights but with multiple counters devoted to this route alone we were checking in not long after having been dropped off at the airport. We were offered seats on an earlier fight which we eagerly accepted. Knowing that this route is often cited as one of the busiest in the world it was no surprise to find ourselves on a wide-body jet, Airbus 330-200 even on this 2-hour flight. A small snack was served. The flight was uneventful."
Miinukset: "Food... only could have the fruit"
Plussat: "Boarding on the 787 Dreamliner was ok French wine selection was good"
Miinukset: "Food was average Limited entertainment movies etc Seat was uncomfortable and rocked either broken or poorly adjusted - thrilling on landing!! Staff did their minimum job and that's it no drinks during flight etc strange during a day flight they dimmed the windows to watch movie I hate the offset seating configuration I'm 184cm and it was difficult to stretch out."
Plussat: "Comfortable seats, but that was about it. Just ok."
Miinukset: "This was only a short flight 1.5 hours, but only provided water, unlike Thai airways which provided a meal."
Plussat: "Unexpected charge of $450 to transfer planes in Vietnam. Worst purchase ever."
Plussat: "Bottled water and ample leg room pretty much sums up this short flight from Phu Quoc to SGN."
Miinukset: "Crew at check-in counter was not friendly or helpful. Even though our pregnancy was documented a week earlier by Vietnam Airlines, she made us go through the same process, though we showed her we had the same form already in our possession."
Plussat: "The leg room is one of the best in economy class. At six feet tall, I was able to stretch my legs and not have my knees against the seat in front of us. The personal entertainment console worked perfectly with clear picture and sound, though the free headphones were uncomfortable. Boarding crew allowed us to cut in line since we had a 2 year old. Very appreciative for that, and appreciative for their sternness with those customers who were trying to slip in in front of us."
Miinukset: "Crew on board came across as a little unfriendly, though professional seriousness might have been mistaken as annoyance. The food was passable, but definitely not quality. Sufficient amount of beverage was served."
Plussat: "Was able to change seat to exit row; not crowded; A350 is a really nice plane. Vietnam Airlines has amazingly friendly and helpful crew, extremely pleasant. Catering from Japan is edible. Delta Platinum gives you lounge access in Osaka and HCMC."
Miinukset: "A/V system was on the fritz for the whole plane; was not activated until 45 minutes into the flight and then kept cutting out for all passengers. I just gave up and slept."
Plussat: "Food: good recipes, shoved out hot"
Miinukset: "Ticketing desk chaotic with apathetic staff; no sense of first-come-first-serve; you have to be firm about people cutting in front of you and be sharp when they open or close the stations. On the plane, crew performs responsibility checklist, not a smidgeon more; no sense of hospitality or gratiousness; cattle car mentality. Blanket received not in a wrapper and smelled of another person. Plane from Singapore late. Bus transit instead of jetway. Bus late; long time standing on plane waiting to exit."
Plussat: "Early check in was not a problem and baggage check in weight is great and not paying for it."
Miinukset: "This flight seems more and more every time we take an econo flight which, should be cheaper then what you get for pricing. No fluff flight only I can see the different is the baggage weight you can take is only the extra. Seem we stayed on the tar mac for a while flying out and flying in Ho Chi which, the air movement in the cabin was not that great at all and little stuffy and warm. One thing leaving out of Term 3 at Singapore if you go thru Immegration and want to eat the food is not great all and stay away from Burger King and for the 3rd time got sick again! Worst Burger Jiont in the World ever! From no soda, the chicken nuggets tasting like fish, and the Burgees did not taste like burger very sickening! Thier are a rip-off to still wanted everyone to pay full price for the a meal and without no drink and pay extra for water and wanted people to pay for ice. Burger King Co. really need to take hard look at this Joint for very bad foods serving people and getting them sick and ripping people off with money. Seats are small and compact and the seat belt for the airline is small for a bigger person and not meaning over weight."
Plussat: "The crew was nice, boarding was easy"
Miinukset: "No entertainment and the business class seat doesn't lay flat all the way."
Plussat: "Overall my experience was good. Pros: seat are comfortable. The jet seemed more spacious than ANA airlines. Cons: workers know little English compared to ANA from checking in to the flight attendants. I think this was the most disappointing because the language barrier was frustrating when needing help going the right direction and having questions about checking in. The food was OK. The fruit tasted rotten and the food didn't seem as fresh either. The customer service was also mediocre. When I was on ANA airlines all the staff were very helpful and they seemed statisfied with their jobs. When I travel to ASIA again I will try and avoid Vietnam airlines."
Miinukset: "See above"
Miinukset: "Oh Food. Again food. I have been being served the same food for more than 10 years. bread and cold meat...!!!"
Plussat: "Crew on board was responsive and really helpful with regard of needs of passengers. Food tastes really good. Decent amount of leg room, considering it's economy class."
Miinukset: "We had a flight at 11am in korea with vietnam airlines heading back to Singapore. We had to queue an hour and a half for our boarding pass and check in, which makes it unbelievable how is that possible. We were there early since 815am, and only got our boarding around 10am. We nearly missed our flight as there were queue all around for security check. I guess this is the first and the last time i will travel with Vietnam Airlines."
Plussat: "Small plane and very nice people. Short flight so no food or entertainment to judge. Just hard not to love the Cambodians."
Plussat: "The flight had many open seats, the crew helped to board passengers efficiently, the food was plentiful and they even offered wine on a 3 hour flight. It was delightful."
Miinukset: "There weren't individual entertainment systems."
Miinukset: "We booked the flight for family of 8 Despite informing them over counter in Narita international airport that to place us at 2 together in the same because we have kid of 8 years and 12 years , we were all allocated separately. We could not do online check in even we log in 24 hours before flight ,all seats shown available is individual. Being in the airport early does not help too. I will definitely not consider taking Vietnam airlines in future n will cautious friends to be aware of such service."
Plussat: "The Air France business lounge that Vietnam Airlines use in CDG Airport was excellent. Lots of space a good selection of food. The airline staff where all wonderful and food on the plane was delicious. I like the sleeping pods. Very private and comfortable."
Miinukset: "I would like a few more recent English movie choices."
Miinukset: "The lack of support to help us to rearrange flight. No explanation"
Plussat: "Very attentive to handicapped passengers. Which is me. Yhe flight is short yet they served a light lunch we seemed like a waste to. I had a coke. The plane was clean I love the hostess uniforms. Beautiful and very feminine. Refreshing in today's world"
Miinukset: "For a short hop I have nothing to suggest. Perfect"
Plussat: "No baggage charge, good comfortable plane."
Miinukset: "It wasn't possible to check baggage through to Yangon despite it being advertised as a connecting flight. Very annoying to have to collect and re check in at HCMC airport while in transit."
Plussat: "friendly air crew"
Miinukset: "limited film and entertainment"
Plussat: "The aircraft is the new 787 Dreamliner and this was the first time I've ridden in one. Vietnam Airlines did a great job buying this thing for their long haul flights. It has more legroom, better seat comfort, better power points and entertainment than just about every other carrier right now. Plus the Dreamliner puts some humidity in the air while you're flying and I very clearly noticed that my sinuses weren't sore after a 12 hour flight like they usually would be. In fact, I would say that I never sleep on a flight due to being uncomfortable, and this flight on the 787 I slept for 7-8 hours both ways to and from Europe. Arriving with a clear head and no sinus pain was a welcome change to be sure! Food was very good going to Germany and a little less good, but still ok coming back. I think that is because the Vietnamese food services do a better job supplying aircraft than the German ones do. Overall a great experience and one I would love to do again! I am a frequent flyer with time flying all around the world, including in the front of the plane as the pilot."