Kansas City hotellia

Plussat: Bed was so comfy . Slept like a baby

Miinukset: The rooms lacked a safe.

Plussat: Staff was very helpful!

Plussat: Everything was very clean and casual. The staff was always very friendly. We didn't realize that breakfast ended at 9 a.m. on weekdays because it ended at 10a.m. all weekend. We went down for breakfast with my 3 children at 9:15 and they were finishing closing everything up. A woman, I imagine the manager, stopped us from going back up and said she could still get us some breakfast. She insisted we got food and helped my kids make plates. It was so kind and the kids were very happy because they were not in the mood to get dressed and go to another restaurant! To me that was above and beyond and a great way to end our stay.

Plussat: I liked the layout of the rooms.

Miinukset: When we checked in, “Mark” was just plain rude. Although Hilton Honors booked us here as a “family friendly and pet friendly” location, it was neither. Upon checkin I was informed of a $145 NON REFUNDABLE PET FEE. This was more than the room itself. The guy checking us in was not helpful or friendly and put us in the wrong room. So we had to come back down to resolve that. I travel 120 nights a year and Im a Hilton Honors member. Ive never written a bad review - but this location earned it.

Plussat: Beautiful room & a very relaxing stay.

Plussat: Clean rooms. Nice breakfast and social events.

Plussat: Location

Miinukset: We were short with toilet papers and towels..

Plussat: Location walkable to many things

Plussat: Clean, good location

Miinukset: Noisy, staff was not helpful

Plussat: The employees were very helpful and kind. We loved the shower!

Miinukset: The carpet needs repaired at transition points and the trash was not emptied in our room but the staff did a great job of getting it taken care of.

Plussat: walking distance to Legends which is all the outlets ,dave and busters Amc movies and mucvh miore awesome location to everything

Miinukset: rooms could of been a bit bigger

Plussat: Upgraded to 2 room sweet due to a faulty add on book it and didn't charge us a penney more. Absolutely awesome people and facility.

Miinukset: Nope

Plussat: Excellent location and staff!!

Miinukset: Bathtub is slick, needs a rubber mat

Plussat: The location and the staff.

Miinukset: We had the King studio, with 2 teenagers, that sofa bad was not big enough!! Had to use cushions on the floor for a bed for one. For the price we paid that was irritating.

Plussat: The accommodation

Miinukset: No

Plussat: Didn't stop to eat

Plussat: Good location

Plussat: Room, security

Miinukset: None

Plussat: everything

Plussat: The room was comfortable and large. You had to use your pass key to get to the floors with rooms which made it feel more secure. The area felt safe with lots of eating places nearby IHOP, five guys, pizza, tacos Wendy’s.

Plussat: Staff was awesome

Miinukset: no

Plussat: We liked that the rooms were super clean and it was comfortable.

Miinukset: Breakfast was nasty but it did have alot of different options.

Plussat: Across street from KU Medical Center.

Miinukset: Room doors slam loudly if not closed by hand.

Plussat: Bed and linens like heaven

Miinukset: Only one recycle thing: I was told that the door key cards get recycled. Nothing for cans. All food serving items were styrofoam and plastic. Very wasteful. Hurts the earth and makes people sick. I heard other guests making comments about nothing being recyclable. Lots of opportunities to go green. At least give us the option. Thank you.

Plussat: Clerk was most courteous and tried to be helpful.Breakfast was good.

Miinukset: The toilet in my room #432 King Suite would not flush. We were afraid to use it for fear of over flowing. I asked the clerk to change rooms soon after check in and was told she couldn't do that,I go K.U. often, I will be looking for another place to stay.

Plussat: Very good location right across street to KU Ned center Rooms looked just like new very clean Breakfast included was very good had great variety of hot foods like scrambled eggs bacon sausage oatmeal pancakes and lots of yogurts

Miinukset: No everything was awesome

Plussat: Convenient to KUMC. The breakfast selection was very good. Ability to print my papers off for my classes when I needed to.

Plussat: Very family friendly, staff was wonderful

Miinukset: Nothing

Plussat: The resort was very clean and staff very helpful.

Miinukset: The charge for any extra items such as lockers, gaming, reactivation of wands previously purchased for magic quest,basically everything had an upcharge. A family of 4 doesn't normally spend close to $500 a night for Kansas City KS location.

Plussat: Everything! So well organized and can be geared for all ages! Great stay!

Miinukset: Nothing .... a was great!

Plussat: Lots of things to do for kids. Nice indoor water park. Nice restaurants on site. Lots of things to do in the area.

Miinukset: Room A/C was noise.

Miinukset: It would be wonderful if they offered some kind of free breakfast and the food was not so expensive

Plussat: The waterpark was fun. The activities for the kiddos were great! We loved the slides the most.

Miinukset: There was mold on the Frigidaire air conditioning upstairs. The room smelled of vomit when first entering. After a bottle of febreeze the smell got better. The prices in the restaurant were steep for breakfast. I was looking forward to a massage but they no longer have a spa. Sorry moms.

Plussat: Everything is one place

Miinukset: The prices are so high we have to bring our own food and drink. Also how can you be overbooked every night? I had to stay in a room with no shower, no TV, and a leaking faucet because they allow overbooking and it always ruins someone's weekend.

Plussat: The huge spider made out of balloons on the ceiling of the lobby was so neat as well as the rest of the Halloween decor. All the activities for the kids were really cool and I could tell they were having a blast. The food in the restaurant was really good. I had the salmon and my tablemates had the wings and everything was delicious.

Miinukset: The restaurant was massively understaffed. And the staff that was there were kind of rude. The hostess on Friday night especially. After she sat us we watched her bring another family to a table and didnt even stop to address them as she was seating them. She just set their menus and silverware on the table and kept walking. And the weird thing was there weren't even that many people in there. Just gave us the feeling that we they didnt want to be there. Good news is the food was really good when it finally came out.

Plussat: Room was spacious.

Miinukset: Check in was at 4pm, 2 of our 3 rooms were not ready until 7pm! Extremely overpriced for what it was. Refused to give us any money back for the delay in our rooms, gave us a scoop of ice cream instead. Will definitely never go back.

Plussat: Friendly staff, lots to do with a toddler.

Miinukset: Room was adequate but nothing special. Probably needs updating soon. Noise level from people in room above walking around really sucked.

Plussat: The staff was friendly for the most part. The young lady Tailly was amazing. She was dressed in a fairy costume and super knowledgeable. She helped us understand the quest adventure. She worked in the shop on the third level. The cashier, Gentleman in the store on the second level was so kind and helpful too. And the young ladies in the coffee shop were so nice. So many nice young people in the arcade, swimming pool. Also the story teller and the wolf person in costume. Over all an amazing time my 2 year old, granddaughter had. And that is what matters most to us.

Miinukset: Wear and tear in the room. Some staff members where not to knowledgeable. Or friendly but people are human and maybe they were just having an off moment.

Plussat: The front desk person was very nice. The room was very clean, looked brand new and the waterpark area was great! I loved how they had lifeguards. Our experience was GREAT!!

Plussat: Very nice and clean room.

Miinukset: Nothing.

Plussat: Great price, nice rooms and hotel.

Miinukset: Nothing we didn’t like.

Plussat: Very clean and location was great for the soccer tourney we were at.

Plussat: Nice hotels clean nice staff

Miinukset: No there was nothing I didn't like good location

Plussat: Very clean and comfortable

Miinukset: Great place, but the walls are paper thin! Could hear people talking in the parking lot, and we were on the third floor!

Plussat: Comfort Suites Speedway is an excellent hotel, with comfortable and newly remodeled rooms, plush bed linens and towels, safe and ample parking area, nicely maintained indoor pool, and delicious free breakfast.

Miinukset: I like everything about this hotel.

Plussat: Very clean and great location. Check in staff were extremely helpful. Good wifi.

Plussat: Easy access from highway.

Miinukset: It was fine

Plussat: I always stay here when I come to KC. Pay alittle more for knowing I will have a clean and comfortable room and a good breakfast.

Plussat: Room,breakfast,price

Miinukset: We have no complaints

Plussat: The room was large with a king size bed, nice sofa and desk. The bathroom was clean and the front desk agent,  was nice as pie!

Miinukset: Sofa could have been updated.

Plussat: Booked this for my husband and sons to stay over night when seeing the chiefs play! They loved it ... clean and comfortable

Plussat: Close proximity to my destination.

Miinukset: Prices were extravagant, what cost me $--- a night is advertised this week at $--- and there was nothing going on in the area to warrant the higher price, in my opinion.

Plussat: Location and very clean room

Miinukset: Breakfast was crowded and most of food gone halfway thru breakfast hours.

Plussat: The employees were really helpful and kind the facility was clean and breakfast was really good. I would recommend this to a friend any day.

Miinukset: The only thing that I didn’t like about this hotel is the business center is really more of a fun center I couldn’t do any of my documentation on the computer it wouldn’t let me open anything

Plussat: It was quiet with comfortable beds

Miinukset: I love all Hamptons. Unfortunately, this one had noticeable renovations done to the room that were very poorly done. Example: Carpet had gaps between squares. Toilet would only flush if we held the handle down for around 30 seconds.

Plussat: Nice breakfast

Plussat: Cleanliness and location

Plussat: STAFF WAS VERY NICE AND HELPFUL. HOTEL VERY CLEAN.BREAKFAST WAS REALLY GOOD.

Miinukset: WE BOOKED FOR A KING BED. WHEN I ORDERED IT WAS CALLED KING ROOM, BUT HAD 2 QUEEN BEDS. WE STAYED HERE PREVIOUSLY AND HAD A VERY NICE NICE KING BED, THE QUEEN BED WAS NOT COMFORTABLE AT ALL.

Plussat: The location was great, check in process was easy and they got us in a room earlier than the check in time.

Miinukset: Toilet handle was broken, breakfast was less than adequate, pool was cold.

Plussat: location was good - very close to the events we were in town to attend. Easy to get to. Room was a decent quality, though the fridge didn't work.

Miinukset: We were given the wrong room - we requested a king, and no effort was made to get us that room. None. And the address on the intake form was incorrect. It listed the address of a cousin who shared the same name; instead of fixing it they said 'no big deal

Plussat: Location

Miinukset: The price

Plussat: Everything was exceptional!! The staff from the front desk to the kitchen attendant were extremely friendly and polite. The breakfast was delicious! And the room was spacious and comfy. My family enjoyed the stay! Best hotel by far we have EVER stayed at!

Miinukset: Nothing...everything was perfect!

Plussat: The location for us was the best. Our friends were staying at the best western and it was within walking distant.

Miinukset: The walls were like paper thin.Our room was located next to the stair well.The elevator broke down,which escalated the noise volume and traffic by our room. And we could here a baby crying next door like it was in our room in the wee hours of mourning.

Plussat: Very Clean, comfortable beds, quiet.

Plussat: It had a snack bar and it was quiet and felt safe.

Miinukset: The elevator was sketchy. Had to hold down buttons or click them a few times and it sounded very rickety. Freaked me out. Also, when I asked for towels the lady brought me some but she almost made me feel like a burden for asking.

Plussat: Location

Miinukset: Room

Plussat: Close to many restaurants. Easy to get to from the freeway. Casino and racetrack nearby. Easy parking. Quiet rooms.

Miinukset: Showers have the water saving feature that doesn’t give you a good stream

Plussat: Close to the Event

Miinukset: $250 a night was a little bit high I thought, but I knew it would be with the Event going on!

Plussat: Breakfast was good

Miinukset: Wasnt anything we didnt like

Plussat: Cookies in the evening.

Miinukset: Room was not made up one day. Computer in lobby had serious problems and internet was very slow.

Plussat: Location and staff

Miinukset: Everything was wonderful

Plussat: only the location

Miinukset: First of all the staff was not friendly at all. We were there for 4 nights and we only got clean towels 2 days. The cleaning staff were unorganized and seemed be short staffed because they had all the cleaning carts in the halls till late in the evenings.

Plussat: Everything. Room was lovely. Staff was great. Breakfast was outstanding.

Miinukset: Hallway had electrical problem right outside the elevator, so we exited to a dark area before entering the corridor. Was not fixed by the time we left.

Plussat: Great location for what I was in kc for and recently remodeled

Plussat: Location. Quiet. Good bed. Room was a little small.

Miinukset: Could easily hear the people upstairs walking around.

Plussat: Location

Miinukset: Hot water didn't work in bathtub.

Plussat: Very clean. Lots of room

Plussat: Nothing :(. It was awful!

Miinukset: The fridge was broken and they just said too bad. The sheets were dirty and there was hair all over the shower!

Plussat: Very clean. Had a refrigerator, microwave, sink, etc.

Miinukset: Room could have been a little larger.

Plussat: The location was perfect was in walking distance to everything we needed The room was amazing!!

Miinukset: No

Plussat: Helpful staff, clean air-conditioned rooms.

Miinukset: No negative things to talk about!

Plussat: The front desk person was very friendly and was trying his best. The location was great and included a nice patio area out front with grill.

Miinukset: The air conditioner in my room did not work. The hotel was cramped since it was sold out, so very noisy with people running, kids playing etc.

Plussat: Location

Miinukset: 2 day stay and NO house cleaning at all!

Plussat: Beds very comfortable that's a bonus in my book

Plussat: Location and the clerk at checkin. The bed was comfortable.

Miinukset: The room was not clean and looked a bit seedy, needed paint.

Miinukset: Good staff, clean room

Plussat: Location, bed was comfortable, soft pillows

Miinukset: The fridge was noisy.

Plussat: Water slide in the pool is great for kids.

Miinukset: Very run down. Torn carpeting, broken tile, no AC in elevator or upper hallways. Much more wear than it should have for its age. Staff was incompetent, rooms did not have proper number of towels, ice bag, or bedding for pull-out. Will not be returning.

Plussat: I love the staff. The location is great.

Plussat: The breakfast was the best part about the hotel.

Miinukset: The bar did not really have much of anything. They said they were between trucks. Very disorganized.

Plussat: Everything. when I talk to him after a very long drive the lady at the front desk was over accommodating. Everything was clean beds for very comfortable. I've already recommended it to several people.

Plussat: Location and nice rooms up to date.

Miinukset: No

Plussat: Nice place. Fairly priced. Great location

Plussat: Actually wanted to go to the swimming pool, but just ran out of time due to opening and closing.

Miinukset: Actually everything was good

Plussat: Nothing was to like about it

Miinukset: Room very small , shower hardly let out any water sheets weren't clean, lots of rust on lower part of bathroom door the breakfast food was disgusting it's the highest price hotel I stayed at with the worst food and made me sick ,

Plussat: The staff was friendly and with the misbooking they tried to fix it as best they could.

Miinukset: The stairwell was dirty and the room we were given as not the one we had booked but they had none of the other available.

Plussat: Facilities were great.

Miinukset: N/A

Plussat: It was great!

Plussat: Breakfast was wonderful.

Plussat: Location and the shuttle bus

Miinukset: Our bathroom was dirty with hair on the floor and sink and the floor towel was wet. The Jacuzzi didn’t hold water because the drain plug was broken

Miinukset: Bed were Super Soft along with pillows. Breakfast had abundant hot and cold choices. It was Great! Our TV and Fridge didn't work and they offered us another room. Staff...All staff were helpful and kind. Would highly recommend this hotel to othets!

Plussat: Excellent location and in a safe location, right off the highway . Staff and facilities are top notch in all ways. Beds were very comfortable with tons of pillows. Fridge and microwave worked great . Great water pressure in shower with plenty of hot water. We didn’t do breakfast . We always stay here when in this area ( 2-4 ) times a year . Highly Recommended !! Restaurants and fuel very close by .

Miinukset: Nothing

Plussat: It was clean and really friendly. Great breakfast

Miinukset: It was great

Plussat: Cleanliness of room, breakfast bar

Miinukset: Checking in experience was bit slow & frustrating. Clerk later said she was new. Elevator was dirty. Hot tub was broken. Our jacuzzi tub drain was broken. This was a special get-away felt it was not the best it could have been.

Plussat: This hotel is a wonderful value - always clean, excellent free breakfast, comfortable beds and plush linens, nice indoor pool, friendly staff, newly updated suites. I really enjoy my frequent stays here.

Miinukset: I totally enjoyed my stay.

Plussat: Good Coffee

Miinukset: Had to call police because fight in room next to us.

Plussat: Great breakfast, pool worked out great for my grandkids and the staff was friendly and helpful from top to bottom!

Miinukset: My only concern was the American flag flying out front. While I love to see it flying I am disappointed it has been allowed to get in such poor condition before being replaced. No tattered flags!

Miinukset: Housekeeping coming into my room even though I had a do not disturb sign up.

Plussat: Location-it's close to a great shopping mall. The staff was very helpful, and the breakfast was well stocked.

Miinukset: The bathroom could use a towel rack.

Miinukset: Running a vacuum around in all areas would have help the cleanliness.

Plussat: Our room was a little dirty. We had a loft and the upstairs was too hot even for winter! We had been coming her for years and things have changed, no passport program, no free sparkling champagne no free breakfast, we are just disappointed. We kept hearing noises of people who were moving in halls all night as well.

Miinukset: Dirty, amenities were taken away. Noisy.

Plussat: Wonderful staff- very friendly.

Miinukset: Bar was not open during our stay. Need a Coffee bar please. Should have water bottles for guest. The drink vending machines were empty.

Plussat: It was a very charming and unique stay the a/c was broken in the room we booked the staff took care of it immediately and gave us an upgraded room for our troubles. They bent over backwards to ensure we were pleased with our stay.

Miinukset: Their was nothing I could complain about it was perfect

Plussat: The hot tub in the room was amazing. I was sore but I brought bath bombs and it was wonderful. The bath robes made me want to steal one- so I googled them and figured out that they're like $90 bath robes, so that makes sense. Spa was nice. I always think massages are overpriced, so there's no use in asking me about that. My husband and I got a couple's massage. The masseuses were great. I expected a little better of a "spa" given the Avalon's reputation. It was essentially a converted extra space. The barTENDER is awesome. They're doing the right thing regarding oppening up some more space for him because he draws people who aren't even staying there. He's friendly, sharp, personable, witty and fun to be around. His drinks are amazing. I didn't know what I wanted, but somehow, he did!

Miinukset: The bedroom was tiny (Colorado Experience). There wasn't enough room to walk between the wall and the foot of the bed without turning sideways. There was no fan in the room of any sort. There was only one bedside table on the far side, so we had to leave everything on one side, which meant my husband and I had to switch our usual sleeping positions. My impression is that the more expensive rooms are probably nicer, but we wanted something kinda bougie without getting ridiculous. Will probably go back in Nov and try again, maybe, for their veterans/1st responders/etc appreciation special. Maybe. The breakfast was.... bad. Mine was... ok? I had the biscuit and gravy, and a weird-tasting sausage patty. My husband got an $11 egg brulee type thing which, for $11 one would have expected more than about half a cup of egg and sausage. Don't eat breakfast at CA, get it somewhere else.

Plussat: THE YOUNGER GIRLS THAT WORK OVER NIGHT INTO EARLY MORNING THEY WERE JUST AMAZING VERY PROFESSIONAL AND RESPECTFUL THEY WAS QUICK TO GET US CHECKED IN SO WE COULD GET TO BED THEY WAS JUST AMAZING I TRULY LOVED THE CLASS AND RESPECT THEY HAD WHEN WE ARRIVED! BUT THE OLDER WOMEN THEY HAVE NO CLASS OR RESPECT MY BROTHER STAYS MONTHLY WEEKS AT A TIME AND SHE WAS JUST OUTTA LINE !!!!

Miinukset: I didn't like the women at the front desk the next afternoon very rude and not understanding at all we didnt check in until 5 am had car troubles my brother got the room for us and so we check in get our room go to sleep for a while then about 2 or so this older women calls says payment didnt go threw. So we tell her give us a while to get ahold of my brother cause he was the one who purchased the room for us so I told her one way or another it will get paid for non the less we ended up paying a little over 200 hundred dollars we got there between 5 an 6 A.M. AND WE CHECKED OUT BY 3 O ' CLOCK THE SAME DAY THE WOMEN DID NOT WANT TO LET US STAY EVEN THO WE JUST CHECKED IN I TOTALLY UNDERSTAND THEY NEED THERE MONEY SHE GOT IT SO SHE ATLEAST COULD OF LET US STAY 24 HOURS!!!!!

Plussat: It was really clean and the staff was great

Plussat: ❤

Miinukset: I don't like that the check in time is at 3 to 4.

Plussat: The room was a lot of fun! We didn't know what we were getting going in, which made stepping into the Egyptian Palace room all the better. The hot tub and bed were extremely comfortable. Room was clean and well put together, and the staff were very accomodating.

Miinukset: The bathtub had a persistent drip and, due to full bookings, we were not able to move to another room. However, we received a complimentary breakfast and the staff made sure that the water was relatively unobtrusive.

Plussat: Location

Miinukset: Smaller room

Plussat: It was a unexpected fun theme room , we had a great time .

Miinukset: Nothing it was a great romantic time

Plussat: The staff. Pat the bartender was amazing!

Miinukset: Carpets need replaced rooms need painted and deep cleaned, and updated

Plussat: Location

Miinukset: If the property would provide an informative book for rules..restaurants in the area..etc.

Plussat: Friendly staff. Great location.

Miinukset: No

Miinukset: Needs to be updated. This hotel was in the same category as holiday inn expresses. Definitely not comparable.

Plussat: Location

Miinukset: No

Miinukset: when i looked on line the price was considerably cheaper than when I booked the room. noisy doors slamming

Miinukset: The room we get was very noisy. The breakfast has limited choices. We could not sleep nicely from the noise and discomfortabl bed.

Plussat: Good location close to the legends

Miinukset: The bathtub in the shower didnt drain

Plussat: Friendly staff and good breakfast.

Miinukset: Needs updating

Plussat: This place is a filthy dump. Had we not had any other choice I would not have stayed there

Miinukset: Absolutely filthy, no maintenance and so loud you could hear everyone around you.

Plussat: Parking

Miinukset: Very expensive, nothing close by, rough area, not clean at all, tiny bathroom, etc.

Miinukset: The noise the surrounding rooms made noise all three the night kinda disturbing

Plussat: We have stayed here several.times. This is our go to hotel in KC whether its a getaway or business.

Plussat: The breakfast was really good and the lady running it was very friendly and helpful. The pool was small but good for young kids. The location was close to tbone stadium and dave and busters which were our destinations. The choice of a soft and firm mattress in the rooms with 2 beds was nice.

Miinukset: The guy at the front desk for most of our stay was a bit cold, not very welcoming for the first employee we met. As far as the room went it had the basic necessities like a fridge and microwave but our room felt damp and musty the whole time. The area was a little sketchy for instance the gas station right next to it had bars around the cashier and my husband and friend had a woman from off the street come up to them asking to use their phone and when they said they didn't have one on them she asked for a cigarette and then came into the hotel and the front desk guy had to tell her to leave.

Plussat: Pool

Miinukset: Staff

Plussat: It was okay. Could be alil better. But the staff was okay.

Miinukset: The tub wasn't clean. And it smelled like smoke. And the tables and dressers wasn't wiped down.

Plussat: What I like it was better than the comfort inn. Hospitality was great room clean the inside decore is comforting and beautiful.

Miinukset: Yes, no wheel chair available for disabled customer.

Plussat: Breakfast was good, simple. The staff are very nice.

Miinukset: The room smelled like smoke because they haven't changed anything since not allowing smoking. The floor was very bumpy and hard.

Plussat: Staff was very nice.

Miinukset: For a smoke free room it was very strong of smoke. Didn't feel very safe.

Plussat: Very smelly loud noises uncomfortable beds

Plussat: The room was quiet and clean and the bed was comfortable. Also, it was easy off and on access to I-70.

Miinukset: It looked a little shady - with the reception area behind bullet-proof glass.

Plussat: We didn't eat breakfast on property, we basically drove in off the road and left right away in the morning. The location was convenient as it was right off the highway. The room was basic, but fine for one night.

Miinukset: When we walked into the property, we were greeted by a front desk behind glass. At that moment I wondered what we were in for as I was traveling with two kids. Luckily, the hotel was fine and we had no issues. However in the future, I would skip this location.

Plussat: Price

Miinukset: Each room had something broken in it.

Plussat: Great location, staff was very friendly! Rooms were clean and beds were very comfortable. Free breakfast was delicious

Miinukset: No complaints

Plussat: Best thing I can say is the price. We got tickets last minute for NASCAR race so booked last minute. Price was half of next available motel. Motel was five minutes from track. Staff was friendly.

Miinukset: TV did not work. Staff said it was a cable service outage. Shower water pressure was very low. No hair dryer. No shampoo. You could purchase a small bottle at desk for $1.00.

Plussat: The price

Miinukset: I reserved a non smoking room and got a smoking one

Plussat: The location was convenient.

Miinukset: Rooms were dirty, staff untrained, unfriendly bar/ restaurant staff, no communication between staff, bad house cleaning crew

Plussat: Staff was friendly

Miinukset: The room was not clean at all. The floor was not vacuumed and the bathroom had hair all over the floor and shower from the previous guest.

Miinukset: The rate I payed online was different from the one I got here. The hotel was a mess with all the construction going on next to my room and to top it off breakfast was not included in my rate!!!

Plussat: Free parking. Newly renovated room.

Miinukset: Elevators didn’t work properly. Newly renovated room did not have hangers and many items still wrapped in plastic. Pool and fitness center were closed. Staff didn’t know what was going on or how to help.

Miinukset: Construction, loud noises throughout the day starting at 7am. Lack of urgency to fix plumbing issues. Dirty hotel, poor location, felt unsafe and not within walking distance of anything

Miinukset: I spent 2 full days not able to watch the Tv because the remote did not work,I called the front desk twice ,no help I will not stay their again even though it is located in my hometown! Traveled 350 miles. Sucked !

Miinukset: Pool was cold and green. Very dirty due to construction and gotten woken up early from the work being done to the building.

Plussat: I have to tell you that in my bed there were many long hair, surely it was a lady's hair, and even in the shower, I did not complain because I left in a hurry, but I just wanted to leave you my comment, I hope it serves to improve your excellent service,

Plussat: Shuttle took me to and picked me up at the Power Light District. Shuttle does not run on Sundays. Shuttle driver was kind. Front desk lady at check in was nice.

Plussat: The bed was very comfortable

Miinukset: How housekeeping just walk in your room 3 hours before check out time & the sink and tub had hair in it and our refrigerator wasn’t working. For 147.00 I would probably never return here to stay.

Plussat: Nothing

Miinukset: Water, lack of cleanliness and bed

Miinukset: dirty and unfriendly staff. Way overpriced.

Plussat: The location

Miinukset: It looked very old and used property

Plussat: Accessibility to the location

Miinukset: Room is getting pretty rundown... the bathroom tiles are loose so they chatter when you walk in, and the bottom of the bathtub was not solid to walk on. fairly clean but quite basic for the price.

Plussat: Good Location,

Miinukset: No

Plussat: The staff was very personable.

Miinukset: room was a bit dated and the bathroom had cracked and moving tiles, smelled a bit of smoke and it looked like there were smoke burns on the tub.

Plussat: Location

Miinukset: Did not have a microwave as stated on website when booked and staff would not change rooms to accommodate.

Miinukset: Dirty sheets and stained towels - terrible smell.

Plussat: Not a good experience at all.

Miinukset: There were bugs in our bed alone with a bunch of hair and questionable stains all over the sheets. The room had a musty smoke terrible odor. They moved us too another room which still had the same smells. The lobby

Plussat: Great location ,very comfortable beds,front desk people amazing. Breakfast was good

Miinukset: Housekeeping was very rude actually entered room while I was in restroom

Plussat: The breakfast

Miinukset: It was dirty! The shower drain was broken!The telephone didn't work so I had to walk to the front desk to ask for new pillows, because all 3 of them were dirty, had hair in them, and the pillowcases were stained! It was awful for the amount of money I pai

Miinukset: I had to wait outside banging on door and door bell in the cold for 5 minutes or longer while attendant sat at desk with ear phone in when proceeded to ask about manager and his name he failed to provide that information, shower was cold at night and in the morning also the heat never got hot.

Miinukset: Tiny room. Work chair in room VERY worn. Small bath towels. No channel guide for TV.

Miinukset: Left phone charger in room at checkout, came back one hour later & front desk person was NO HELP. Had to run down cleaning person & confront them & One of them had it.

Plussat: nothing

Miinukset: The morning desk staff are incompetent. They were rude and unwilling to print a receipt for my stay. Horrible experience.

Plussat: the location, the price for us having to go to a medical center for surgery. some of tge staff was exceptional

Miinukset: this is not enough room, but room in beginning had a brown recluse spider on wall, the first room was not mobility limited, the second room was cleaned poorly, shower dripped continually onto tile floor making entire bathroom slick and almost fell twice,

Plussat: Breakfast was hot. Staff very helpful.

Miinukset: The bathroom had mold around the bottom of the toilet, moved to another room which seemed newer...bath tub had scum on outer edge and corners at surround. Asked housekeeping to clean with bleach. Another room in our group had electrical outlets extending from wall and sparking when touched. They were repaired after 4 days of complaints and insisting on a different room, which also seemed newer.

Plussat: Easy check-in. Bed clean.

Miinukset: No shower curtain in the bathroom. Hard to not make a big mess. Only one station on the TV.

Plussat: Definately the nicest staff. We though my niece left her teddy bear so we called and the girl at the deck went to look. Turns out she did had it in her bag. Applebees is right there. No rollaway beds. And you can't not pay cash after you reserve with a card. But the staff is great and the place is quiet and clean

Miinukset: Let people pay with cash

Miinukset: quadruple rooms are listed on booking.com as being able to accommodate 5 persons. 5th person ends up sleeping in a car or on the carpet. Hotel staff does not want to hear any complains, blame booking.com for wrongfully listing the property. Wish to forget this place ASAP

Plussat: Yeah, the place was BS. I called the day before asking if I could pay with cash when I got there, as I don't have a credit card. The lady in the phone assured me that it would be no problem to pay with cash, as long as I had an ID to keep in file. When we got there late in the evening, a man was at the front and absolutely refused to take cash as a payment, even though I stressed that it was okayed to me the day prior, and that all the other hotels around take cash payment. Long story short, I refused the room, cancelled my stay and found a better place. This was the most inconvenient place I've ever been to. Make sure your staff is updated on what is told on the phone, so people don't drive 3.5 hours to be denied service later.

Miinukset: The customer service

Plussat: Location

Miinukset: The carpet was dirty. The roomed smelled.

Plussat: Staff was pleasant and accommodating when we requested an alternate room on the first floor.

Miinukset: Location was a little less than desirable. Glad I was not traveling alone.

Plussat: a place to sleep

Miinukset: none

Plussat: Friendly staff. Good location. Close to everything. Good price through booking.com

Miinukset: Door stuck, waterbottle under the bed. Hot tub didn't work,. Had to wait for the room to be cleaned do to short staff.

Plussat: Price

Miinukset: The staff. Front desk was very rude from the moment I was going to check in. I canceled my rsvp due to it.