Edinburgh hotellia

Plussat: Best hostel I have ever stayed at! Amazing place in every way.

Plussat: Perfect hostel

Plussat: Superb location, great staff and really cool shared spaces.

Plussat: The staff was incredible. I had two pillows and my mattress was comfortable. I loved that I could leave my luggage there until 9:00 pm AFTER I checked out and could use the facilities. I LOVED all of the lounges, the cinema, the kitchen, the music room, it was a little paradise. Who can say that about a hostel? I can. I chose Castle Rock. The dancing on Wednesday made the trip and the bar crawl was unforgettable. The hostel was also SO clean. Thank you to everyone at the hostel who made this trip so amazing.

Miinukset: NA

Plussat: The place is HUGE and the staff are amazing! There was a SPECTACULAR view of Edinburgh Castle as the hostel is, quite literally, at the base of Edinburgh Castle Rock!

Miinukset: However, there is no lift so you have to lug everything out or down the stairs. Uber will not pickup on that street, though. You’d have to walk 2 blocks in either direction for a pickup.

Plussat: This is easily the best hostel I’ve ever stayed in - the staff are friendly, the facilities are amazing, free tea, coffee and hot chocolate always, cheap breakfast, fun activities planned/available every night and the location is PERFECT! Will definitely be recommending (esp for solo travellers) and can’t wait to come back

Plussat: It was great all around. Well structured, hospitable, and affordable

Plussat: The best location, good breakfast, clean toilets and showers. They provide you luggage storage, lockers and are very accommodating. Very nicely managed and a perfect location.

Miinukset: There was nothing to not like about this place. Going to book with them next, again.

Plussat: The staff are super nice, the beds were so comfortable! And the rooms are huge. The layout of the hostel is really cool designed and it’s super central. Basic Breakfast but very cheap so can’t complain. Id definitely recommend staying here

Plussat: Lovely hostel, great showers, clean room, excellent social spaces. 10/10. Would have stayed longer if I had the time.

Miinukset: Breakfast was a bit weak for £1.50

Plussat: Great location

Miinukset: Nil

Plussat: The location was good and easy to find. Staff was friendly and allowed me to store my luggage when I arrived early. The staff took a group out for Scottish dancing and it was fun to socialize.

Miinukset: I’m pretty positive my sheets were not changed before my arrival, I found multiple long black hairs in my bed (I have medium blonde hair). I didn’t say anything to the staff as I was only staying one night and didn’t want to bother with it. The bathrooms were quite dirty as well. The shower floors were dirty and the ceiling where the shower curtain hangs need to be deeply cleaned. Cheap cost but you get what you pay for.

Plussat: Space, cleanliness and staff were very good

Miinukset: Just for staff to note for improvement - TV was ‘dark’ but couldn’t be adjusted, no car parking. Limited breakfast

Plussat: We enjoyed to stay in the Chester Residence a lot. Nice neighborhood. Hotel staff really fulfill the wishes. We asked, if we can stay a bit longer due to late flight back and Viktoria make it possible . Thank you for that!

Plussat: Very friendly and helpful staff, rooms are extremely spacious! Our favourite hotel of our entire Europe trip. Would definitely recommend.

Miinukset: Located a bit outside of Old Town Edinburgh, but easily accessible via bus or about 15-20 min walk

Plussat: Excellent experience. Well located and great service.. Spotless!

Miinukset: Everything perfect

Plussat: Beautiful old solid building really well fitted out, very high standard of furnishings and fixtures, they have thought of just about everything. The finish is absolutely luxurious, the spa pool, the cinema room, generally throughout. This is my second stay at the Chester residences

Miinukset: I would really have appreciated two or four small complimentary bottles of water in the room, I think there was one small one in the fridge minibar. Would have liked to have seen a more thorough breakfast menu, perhaps the in room breakfast was a limited variation of what might be available in the main building. After a good weekend a hearty breakfast would be welcome not just a croissant and piece of ham and cheese

Plussat: Excellent and beautifully presented, breakfast delivered to our room in a picnic basket and more than enough for two people for breakfast. Food of high standard.

Plussat: Everything about the place was spot on. Staff extremely helpful and friendly, professional, room had everything we needed, great selection of teas and coffees, mini bar well stocked. Will be returning

Plussat: Hot tub and tv in bathroom was amazing

Miinukset: Cinema pity though was not working, property gave us breakfast and a discount on a later booking

Plussat: The cleanliness and facilities inside the room, the room size, and fully equipped + well-decorated apartment. The staffs are well-trained for both day and night shift, and a thumbs up for Jack who has been in the night shift and helped us with anything.

Miinukset: 1. There is no lift to get to the higher floor, which you should have noticed it on the booking.com. 2. The bathroom was terrible !! Imagine a long driving trip during the day and you were expecting a good 5-star apartment would facilitate and comfort you, but it's NOT !! My fiancee was in the bath and showering, but all of a sudden, the water in the bathroom stop working. She was washing her hair and the hot water stop working first then the water was completely stopped leaking. Imagine how horrible it was to experience that. The staff tried to fix it, and it took an hour for her to stay inside the bathroom, but it cannot be solved so we were offered to change the room at 3.45am !! The apartment was on the ground floor next building. 3. Our second night was exactly almost the same situation happened!!!! We moved to the 3rd-floor apartment of the main building. My fiancee was in the bath and just filled-up the water for half of the bathtub, then the hot water stop working again !!!!! This was the second room that we moved in, but the exact same thing happened !! We asked the staff once again, and this time he took 1.30hr trying to fix it, but still cannot be solved. I have to boil the water from the kettle to keep her warm in the bath waiting for this to be solved, which CANNOT. We then were offered to move the room again at midnight, but this time we denied it cause we were really tired of moving stuff around. So, we asked him just to use the bathroom from the other room, but he then first saying that he can't let us do that. We asked the staff to phone the Manager (Viki) twice until they allow us to. 4. Basically, we were spending for like 4-5 hours from this unexpected situation about the water system. That's completely a waste of time for us. We were expecting a well-standard 5 START APARTMENT !! as it should be. We then asked for the late check-out until 3 pm to compensate for our time that is wasted. Seriously!? 5 STAR ?

Plussat: I am fortunate to live in Edinburgh city centre, in a first floor converted townhouse apartment so am used to the high ceilings and large rooms. My own flat was rented for the Edinburgh festival and coming back from europe I needed somewhere to stay for two days. I also used to live two streets away from the Chester Residence so I know what a nice, safe, leafy pleasant location it has. I stayed in the first floor 1-bed Deluxe apartment on Chester Street (they also have 3 connecting townhouses on Rothesay Place) and it was terrific - large rooms, high ceilings, large picture windows, and sympathetic contemporary decor. Its the best commercial apartment conversion I have stayed in in Edinburgh. Location wise it is quiet but within 5-10 minutes there are plenty of cafes and bars, and Princes Street and George Street are about 5 minutes walk away

Miinukset: I stayed on a Sunday and Monday night - it was a bank holiday monday so schools/businesses were closed for the two days but I know from experience that at normal peak times Chester Street can take quite a lot of traffic; my suggestion if traffic noise bothers would be to try and book one of the first floor apartments on Rothesay Place as this street has minimal traffic and is quieter; the bedroom on chester street looks over leafy communal gardens and was very pleasant - except for a dog next door that was barking repeatedly on both days because the weather was hot and they were out in the garden - however I could have come back and stayed during a normal business week and never seen the dog and its not the fault of the hotel.

Plussat: The Penthouse Suite was fabulous. So fabulous we were later going out for dinner as we were so comfortable in the suite.

Miinukset: Parking is not provided. We parked outside on a meter but wouldn't be much use if staying longer. Parking is available at Castle Terrace which is a bit of a walk away.

Plussat: Just perfect

Plussat: Sijainti oli loistava ja palvelu pelasi!

Plussat: Staff very helpful but room not ready, 3.45 before ready

Plussat: Top class

Miinukset: None

Plussat: Staff was wonderful, super efficient and friendly.

Miinukset: Room service food was a bit bland, breakfast buffet was over priced

Plussat: I told them I am severely asthmatic. When I walked into the room I immediately smelled musty old rug that was cleaned at least dozens of times and exhausted its useful life a long time ago. I went back to the front desk and told them needed a different room for medical reasons and willing to pay more. The front desk person and the day manager told me that they did not have availability without any serious they said no without any consideration and force me to sleep in this room where I ended up wheezing all night. They also lied to me that all the rooms were renovated at the same time and were the same. And it turns out that there were at least a few rooms available.

Miinukset: The front desk staff should care about the wellbeing of their customers. Poorly trained and inconsiderate.

Plussat: Extremely comfortable bed

Miinukset: Nothing

Plussat: Great central location. Room was excellent.

Miinukset: Poor service in Brasserie restaurant. Manager did resolve.

Plussat: Staff excellent very tastefully decorated

Miinukset: Dinner a little pricey but it is Michelin Star

Plussat: The service was impeccable without feeling stuffy. Everyone was very friendly and left a person feeling well cared for. One gets a sense that the folks here truly enjoy and take pride in what they do.

Miinukset: Nothing

Plussat: Bed was heaven and the sheets were so soft. Both the private whiskey bar and the regular bar were fantastic! Robert shared lots of information for a first time whiskey taster like me! Hotel is old charm paired with modern furnishings. High ceilings in our room was s plus !

Miinukset: Service at the restaurant for dinner both nights was very slow. Our waiter was good but kitchen really slow. Perhaps under staffed a bit. Food good!

Plussat: The hotel and general ambiance

Miinukset: We received a call from reception at 10.30 PM informing us that there was a complaint about noise. We were watching the Graham Norton show on the TV at what we thought was a reasonable sound level - the very facility I would have thought the TV was provided for. Of course in response we turned the volume down until we could barely hear the TV which spoiled our enjoyment of the programme and the remainder of the stay. It was disappointing that hotel staff didn't verify the complaint, but simply passed it on - not I think a sufficient level of service for the quality of hotel the Balmoral is. We take an annual trip as a treat from the stressful job of teaching - often in Edinburgh and have never been accused of this type of behaviour before and I think that we in future will revert to one of Edinburgh's other fine hotels as we want to reduce, not increase our stress.

Plussat: The staff and facilities were excellent. We're coming back here after staying in other Edinburgh hotels and this is by far the best

Miinukset: There was nothing mot to like

Plussat: The hostel was excellent. It was the first one where I managed to sleep through the night. The pods are comfortable and private. The ceiling is high enough to be able to sit up. There were free ear plugs on the bed. The facilities are new and everything was very clean. there was also shower gel in the showers. I will never stay in another hostel in Edinburgh :)

Miinukset: nothing

Plussat: The space was sparkling clean and with excellent facilities, location. The bed was really comfortable and the pods were overall very quiet. The only qualm was the staff and atmosphere which wasn't quite upbeat and friendly. It's a quiet space with no social activities, like you'd expect to find normally in a hostel. The staff should get involved in more than just checking people in and out :)

Miinukset: The toaster didn't work.

Plussat: Helposti saavutettavissa, keskellä kaupunkia. Lähellä paljon ravintoloita. Siisti ja hiljainen.

Miinukset: Huone oli hieman ahdas.

Plussat: The pods were comfortable with great shelf room. The lockers in the room were excellent.

Miinukset: The bathrooms got very moist as the poor little fan couldn't keep up with the showers. The window was too high for me to open.

Plussat: Very nice and quite hostel, super close to everything!Fernando, Coralie and Gabriele are very nice and always willing to help you. I will definitely recommend it!

Plussat: Pods were very comfortable, private and spacious. Toilets etc were clean. I would definitely recommend it - one of the nicest hostels I’ve stayed at

Plussat: The place is clean and the staffs are really nice and helpful!!

Plussat: Privacy

Miinukset: Not much of an atmosphere

Plussat: Very friendly and helpful staff. Clean and modern. Central. Very good hostel compared to UK standards

Miinukset: One WC for the whole floor is not right

Plussat: Friendly helpful staff. Very clean. Basic kitchen facilities with mugs and teabags.

Miinukset: No hot water on Saturday morning :( Staff were trying to sort it but not restored before I had to leave.

Plussat: Good location, clean beds &bathrooms, good breakfast and very kind&helpful staffs.

Plussat: Beautifully decorated, the Dunstane Houses feels like home from the moment you walk through it’s sweeping doors. The attention to small detail is unparalleled: a jar of homemade shortbread each day, complimentary taster whisky in the lounge—even a signature scent! The staff are so attentive, thoughtful and generally just lovely people. They really go out of their way to make sure you have an enjoyable, luxurious stay.

Plussat: The room was tiny, but very clean and indeed “cosy”. Warm light. The bathroom was not tiny at all and very modern and clean. Everything you need was there. Super friendly staff. Felt really welcome and the whole atmosphere was so relaxed and calming.

Miinukset: /

Plussat: Everything about the property was excellent we highly recommend.Staff are a credit so helpful and welcoming. Thank you.

Miinukset: Nothing everything is perfect.

Plussat: Service was excellent. Staff was very attentive and accommodating. Close to town so you can walk anywhere. Close to trains. Bus stop out front. Best thing ever: USB plugs in the rooms.

Plussat: The location was extremely handy - close to the airport, motorway connections to Glasgow and to central Edinburgh. The room was excellent, the staff extremely friendly and the restaurant and bar was wonderful. Couldn't recommend it highly enough.

Plussat: Tyylikäs, viihtyisä, ensiluokkainen. Korkea laatu oli mukana pienissäkin yksityiskohdissa. Todella mukavat vuoteet, erittäin ystävällinen palvelu, loistava aamiainen. Hinta-laatu-suhde erinomainen. Mitä vielä voisi toivoa!

Miinukset: Aamiaispöydässä olisi voinut olla juustoa.

Plussat: Very confortable and clean

Plussat: Everything .beautiful room with luxurious bedding and furnishings . Breakfast excellent as was Harry who was polite and friendly and a real asset to the hotel

Miinukset: Nothing

Plussat: This is a gem of a find. Ideal location just a short walk from Haymarket. Plenty of local cafes etc and the hotel itself is so lovely you are happy to spend your time there too. The team are a credit to the owners and you could tell they enjoyed being there. Welcoming and warm. Although the room was small it was spotlessly clean and we really thought the decor suited the property. We will return without hesitation. Excellent value.

Miinukset: We were lucky to get a parking space on arrival but after going back out in our car in the evening we needed to park on the street. It was ok as it was Saturday evening into a Sunday but I can imagine during the week it might be a bit more tricky with so little parking versus hotel rooms. Minor note though and wouldn’t put us off staying again.

Plussat: Beautiful room, we ate in the restaurant and the food was great. We would definitely recommend the Dunstane Houses!

Plussat: The houses are beautiful and staff are extra friendly and super helpful

Miinukset: Nothing bad to say

Plussat: A very warm welcome. Lovely bar, restaurant, and room.

Plussat: The room was very well-appointed with great finishes and amenities.

Miinukset: Location wasn't as close to everything as we'd have liked, but it was walkable.

Plussat: Great breakfast selection. Comfortable room with thoughtful touches

Miinukset: Would have liked a bath

Plussat: Location is good, near loyal mile. The staff is friendly to help you.

Miinukset: It's would be better if the size of room can bigger.

Miinukset: Everything about the hotel fabulous we will return again without a doubt.

Plussat: We stayed at 10 Hill Place on the recommendation of a friend and we were not disappointed! The hotel is clean and comfortable and all the staff were really friendly, welcoming and helpful. The location is excellent - central but very quiet, being located down a side street. We walked or took the tram/bus everywhere during our visit. It's in walking distance to Holyrood and Arthur's Seat, the Royal Mile, Edinburgh Castle, Princes Street...and you've got the Surgeons Hall Museums right on your doorstep! We enjoyed a lovely short break here and would definitely stay again.

Plussat: Breakfast was great. Room was big and very clean. Nice modern facilities. Staff was very helpful and pleasing to deal with. Location was quiet and convienent.

Miinukset: It was all very nice.

Plussat: I had stayed in the skyline junior suite which has a nice view. It was spacious and reasonably clean. The staff are friendly and the location is very good.

Miinukset: The bed was not comfortable

Plussat: We were happy to have a very nice twin room for my teen son and I while visiting Edinburgh. Great tea, coffee, and hot chocolate, plus shortbread.

Miinukset: We hate glass doors on bathroom/toilet. It makes the room feel like you have no privacy, and the opaque glass door means any late night, mid-night, and early morning use wakes the other occupant of the room as the light shines out.

Plussat: Wonderful location 5 minutes from the Royal Mile. Beautiful clean and sparkling room. Fantastic value for money. We stayed overnight before going off on a coach trip round the highlands but it would be great to use as a base for visiting Edinburgh for a few days.

Miinukset: Absolutely nothing.

Plussat: The staff were exemplary. The food was not overpriced it was good value for money and of an excellent standard.

Miinukset: Nothing.

Plussat: Every thing!

Miinukset: Nothing!

Plussat: Decor was fab Bathroom excellent Very clean

Miinukset: Couldn’t work out how to turn off the light behind TV so had to sleep with it on!

Plussat: Very beautiful, comfortable and clean hotel. Staffs are attentive. Central located with gorgeous and quiet park in front of hotel.

Plussat: Beautifully located and presented . Room was a little tight for space

Miinukset: For the price room was tight for space

Plussat: Juniorisviitti oli tilava ja mukava. Ikkunasta näkyi kivasti kaupunkimaisema. Hotelli sijaitsi todella rauhallisella alueella ja hotellihuone oli hiljainen, mutta silti hotellilta ei ollut pitkä matka nähtävyyksiin. Aamupala oli hyvä ja henkilökunta mukava.

Plussat: Perfect location, central to everything but calm away from festival madness.

Plussat: Good breakfast, great bed

Miinukset: Need more shower gel. One is simply not enough for two people to have baths and showers. I find this issue in almost every 5 star hotel. So easy to remedy! But looks meagre.

Plussat: Very nice location Beautifully decorated with very nice rooms Lovely staff and great service Would highly recommend

Plussat: The staff really tries to accommodate all requests. Common spaces are well put together.

Miinukset: They're not forthcoming about their rooms--many are old, dirty, out of date and some stuck in the basement with no view (and you won't be alerted to this in advance). The bathrooms lack any charm and the linens were stained in some cases. The menu is OK--but very limited.

Plussat: Dinner was very good

Miinukset: Bed was uncomfortably hard

Plussat: Location was great...very central. Breakfast was very good although would have preferred the eggs to be kept warm :}

Miinukset: Wifi and mobile receptions was very bad in the rooms in cockburn street...the other rooms did not have the same problem.

Plussat: Hotel location comfy and clean

Miinukset: Would of been nice not to have my jacket pinched of a bar stool while having a drink

Plussat: Sijainti loistava, lebtokenttäbussin pysäkki minuutin päässä ja Royal Mile pienen ylämäen päässä. Kauniisti sisustettu aula ja huone. Smart TV huoneessa. Hyvä sänky! Erittäin ystävällinen henkilökunta.

Miinukset: Täällä on kaikki mitä matkustaja tarvitsee! Ei mitään valittamista. Etenkin kun pyysimme ja saimme huoneen ylhäältä, 6. kerros, ei liikenteen melukaan haitannut.

Plussat: Near the station and central to everything. Loved the atmosphere. Enjoyed sitting in the bar having a drink and looking out at the beginning of the Royal Mile. Near some wonderful restaurants. Our room was large and very clean.

Plussat: Hotelli oli lähellä Rautatieasemaa.Henkilökunta ystävällistä ja ammattitaitoista.

Plussat: Central and cheap

Miinukset: Lovely central hotel

Plussat: Immaculate, friendly staff who were very welcoming. The room was well fitted out and very comfortable. An excellent hairdryer!

Plussat: Clean fresh room , friendly staff with excellent location c

Miinukset: No where to hang clothes

Plussat: Great location, good price, nice design, great shower

Miinukset: Warm, distance from reception, air con not working/switched off. Why only continental breakfast, where’s the cooked option in the UK?

Plussat: Everything else was excellent, the Rooms are lovely and the shower was fab

Miinukset: Breakfast is expensive for what it is,

Plussat: it only took me less than 5 min to find this hotel when a got out of Waverly station. and this place is in old town, close to the royal mile and Edinburgh castle.

Plussat: Very quiet room. Clean and well decorated. Great location

Miinukset: Would have liked a bar fridge, and better tea selection.

Plussat: Great location. Very clean and comfortable room.

Plussat: Hyvä ja monipuolinen aamiainen, hyvä sijainti, hyvät vuoteet.

Plussat: Friendly staff, clean and comfortable room.

Miinukset: Only nit picky thing was they tested the fire alarm without a notice, which was quite alarming.

Plussat: Good location, modern decor,clean and friendly staff.

Miinukset: The only complaint is that I had a very noisy room. The pub and traffic noise was to be expected but there was construction outside my room which started at 5am!!!! It was very very loud.

Plussat: Excellent location. Large room and reliable and fast wifi. Very friendly staff. Fast check-in and check-out without any wasting of time.

Miinukset: I could be cheaper but that is the price of Edinburg

Plussat: A very pleasant and comfortable stay!

Miinukset: Room was too warm.

Plussat: Staff were the best part of the stay - incredibly helpful and so friendly - makes such a difference when you’re travelling with a baby!!

Miinukset: More lunch options at the bar would have been ideal but not essential.

Plussat: Good size room comfy large bed

Miinukset: Could put more milk in room

Plussat: Sängyssä erittäin hyvä nukkua, huone erittäin siisti, sijainti loistava, aamiaismuniin kirjoitetut toivotukset piristi aamua

Plussat: Location. Price. Staff.

Miinukset: Nothing.

Plussat: Good selection of food for breakfast. The room was basic but clean and the bed very comfortable The location was excellent - step off the train a short walk to the hotel which is opposite. In the middle of shops and bars. Beautiful buildings and public gardens Just stunning

Plussat: Decor and location

Plussat: Very comfortable room with lots of space. Loved the filter coffee in the room. Hollandaise sauce on the eggs benedict was to die for. Loved the decor. Staff were all super friendly and helpful. We had a great stay!

Miinukset: Rainfall shower too close to the wall.

Plussat: The bar, the relaxed atmosphere, the breakfast in bed, the upgrade.

Miinukset: The coffee in the room

Plussat: Staff location & bedroom

Miinukset: Bathroom having shower above bath which was boxed in made difficult getting in and out especially after shower

Plussat: Beautiful hotel and great location

Miinukset: Reception area is awkward and difficult to get to with luggage. This hotel gets VERY busy on the weekends. It is loud and very crowded as the main dining area turns into a nightclub.

Plussat: Everything

Miinukset: Nothing

Miinukset: My husband using a stick and the entrance to the hotel did not have enough support for him to walk up the stairs to the hotel we relied on passers bye. Other than that great hotel.

Plussat: Location and facilities

Miinukset: A bit noisy on Monday night, music very loud till 2.30am

Plussat: Almost everything! Attention to detail was spot on, from the perfectly poached eggs with room service to the fresh milk for in-room beverages. The spacious room and bathroom, the swivel tv, the welcoming staff and luxurious feel....very impressive! I will be back.

Miinukset: The only thing that was a problem was the very loud music from the nightclub until well into the early hours. And this was midweek. Also, as other people have mentioned....the noisy disposal of empty bottles outside the windows early in the morning is very disturbing. Please rethink this because otherwise the hotel is perfect!

Plussat: Main part of the hotel such as the bars areas were delightful. Excellent selection of drinks and breakfast selection was good. Very close to all attractions so excellent location for sight seeing and restaurants. We eat there on our first night and the food was excellent .

Miinukset: I found the bed far to hard and disturbed by bedroom doors (all being fire doors) slamming so did not sleep very well for my 2 nights stay. The dining area is very close to reception plus maintenance staff , so lots of loud walky talky calls to each other , plus noise from receptionists, so not a peaceful area for breakfast. I personally found it annoying. We had major problems with the lighting in our room , bathroom lights went constantly to dim, quite dangerous at times.

Plussat: Great location..Uniquely designed hotel that as an experience is second to none. Staff were extremely friendly making it a wonderful break.

Miinukset: N/a

Plussat: Modern hotel with lots of new features. Lounge bar comfortable, beds good.

Miinukset: Wet room en suite poor and drain blocked. Expected more for the high nightly cost.

Plussat: Lovely room upgrade to a suite, large rooftop terrace and a fabulous breakfast with lots on offer!

Miinukset: Nothing

Plussat: The suite was marvelous as we were upgraded.

Miinukset: Had to get a lift 3 floors up from reception walk along a long corridor past a wee snugg bar walk down a few flights of stairs walk along another long corridor to our suite. Windows do not open to let in fresh air had to make do with air conditioning. £25 per person for Beakfast.

Plussat: Bed was extremely comy and the romantic touches

Miinukset: Only stayed one night

Plussat: Very helpful staff, clean, great sized bed & room and fantastic location. Car park next door to the hotel which the hotel offer discount to use, really handy.

Miinukset: Didn’t get a great nights sleep either night, just couldn’t get comfortable and happy medium with the pillows. During the night also had to switch the aircon unit off it was that noisy. Toilet flush was also similar to that on an aircraft so no matter who flushed their loo, you could hear it.

Plussat: Staff

Miinukset: A bit difficult to find your way around the facility the first time.

Plussat: Staff were friendly.

Miinukset: Bed was uncomfortable and the toilet flush was incredibly noisy.

Plussat: Many thx Jonathan and his staff for everything. We are glad to you. <3

Plussat: I've stayed here many times before and don't really consider anywhere else!

Plussat: Awesome property with very kind and understanding staff

Miinukset: Nothing

Plussat: Breakfast and location were great.

Miinukset: The layout of the facility was terrible. Use of a freight elevator to get to your room totally unacceptable.

Plussat: Hotellissa harmoninen ilmapiiri, paras mahdollinen sänky, viihtyisä baari tulineen ja viskeineen.

Miinukset: Likainen kylpyhuone, hidas huonepalvelu.

Plussat: Loved the room, had to drag girlfriend away from the decor. Amazing view and great location in the city, tram final stop less than a minutes walk away.

Miinukset: Nothing

Plussat: Erinomainen aamiainen

Miinukset: Aamiaishenkilökunta ei hymyillyt kertaakaan.

Plussat: Great location, great very clean room. Friendly helpful staff

Miinukset: Everything was excellent. Nothing to complain about.

Plussat: The staff are lovely and it’s a great location. The food in the bar was great and the mud slide cocktail a must!

Miinukset: The breakfast. Had and early start and my mistake was I didn’t check the price. £24 for shop bought granola and nothing else inspiring. I ordered an off the menu avocado on toast and it was TINY. The breakfast is an absolute rip off.

Plussat: Location - On Royal Mile close to castle, numerous bars, cafe's etc and Train station. Very spacey bedroom (Superior Double type) Superb breakfast with wide choice to suit all tastes with very attentive staff.

Miinukset: Nothing of note personally but noticed that attached car park had a daily charge, although discounted for guests. On top floors even number rooms have a chance of a decent view over to the water.

Plussat: Room clean and comfy. Staff great

Miinukset: Bit noisy with the bars outside. Breakfast o -1 a bit dingy

Plussat: Spacious suite living room, separate half guest bath, Decent breakfast with separate order menu, gym had free weights to 30kg, location is on royal mile down road from castle (but for Christmas markets and shopping, a princess street hotel would been better), overall friendly staff.

Miinukset: 1. For a royal mile suite, main bathroom was standard. Overly spacious living room really could’ve spared space for a more comfortable bathroom befitting suite. 2. Website advertised kids eat free. However, when we ordered meals for the kids via room service, we were told it’s not free. Extremely deceptive and off putting of brand. 3. I emailed the hotel 1 week in advance of 4-day stay and asked for milk, orange juice, and water in room stocked and included room mini fridge. Email from customer service acknowledged request and even confirmed we still wanted wine and beer - a nice catch! However, when we arrived, we were informed juice and milk not included. False service promise should’ve not been made. Room service food was Not worth price (pizza, burger, and kids chicken meal were only ok but far more expensive than eaterery options all around).

Plussat: Location of the hotel was superb. The staff were friendly. We had a noisy room when we arrived, but the duty manager helped us move, and we were very pleased with our stay.

Miinukset: The Gym was basic, needed more equipment.

Plussat: Good location and excellent breakfast

Miinukset: body wash provided in room - only shampoo & conditioner

Plussat: Great location

Plussat: Location, cleanliness, bedrooms

Miinukset: Noisy bar area. Small pool

Plussat: At the heart of the Royal Mile

Miinukset: The service was just so so. The receptionist was just like a robot going through the check-in process

Plussat: We stayed here for my sisters birthday staff were so friendly and welcoming and nothing was a bother. Fantastic hotel will def be back

Plussat: The bar was ok but small for the size of the hotel. The back door to Waverley train station.

Miinukset: The room was very disappointing for the price, which was expensive, as it was a Master Suite. No bathrobes or slippers in room, had to ring reception for them. Wardrobe too small. View was rubbish as there wasn't one & we were on 9th floor. Room was very bland, no personality, needed pictures with colours on walls. It was a 60th Birthday weekend & were told a card would be in room but we're still waiting for it! Breakfast disappointing. We've had better in a 3 Star hotel! We would not stay there again.

Plussat: Tilava huone. Suuri sänky. Toimiva ilmastointi. Hiljainen.

Miinukset: nettiin ei aina päässyt

Plussat: Very central, quiet & lovely clean rooms

Miinukset: Steam room wasn’t working !

Plussat: The room was immensely comfortable for our time spent. We particularly enjoyed filtering our coffee in the morning ha.

Plussat: The room was excelent

Plussat: The location is perfect, close to Waverly Station and to the Airport Express bus. It was extremely quiet and the facilities are excellent. Staff is friendly and helpful.

Miinukset: Temporary week-long road closures beyond the control of the hotel were an inconvenience. However, they compensated for that by giving us an upgrade.

Plussat: Great place. Upscale amenities. Wish stayed longer.

Miinukset: Nothing

Plussat: Lift down and up to Station level. Luxurious comfort of bedroom and bathroom.

Miinukset: No ramps for pulling luggage up??!

Plussat: Very comfortable bed and the bedroom and bathroom were very clean and inviting

Miinukset: The only minor thing was the shower door leaked leaving water on the bathroom floor

Plussat: Close to Waverley Station

Plussat: Erinomainen sijainti, josta helppo liikkua kävellen. Ystävällinen, auttavainen henkilökunta erityisesti vastaanotossa. Huone oli tilava, siisti ja valoisa.

Plussat: Hotel is nice but nothing too fancy. Staff was friendly and location was great-easy access to the Old and New Town and right next to the train. They upgraded us to a bigger room; it was so so nice to have some more space after being cramped in London.

Miinukset: Hotel seemed a tiny bit run down but it was still clean so all good!

Plussat: Stayed here before lovely hotel good staff and tasty breakfast. Location is very good for visiting Edinburgh for a weekend.

Miinukset: Customer service wasn't great we had to wait to check in our room want ready when we arrived. Roadworks outside so quite noisy at night

Plussat: Great location, about a 5 minute walk from Waverley Station and off the noise from the Royal Mile.

Plussat: It was lovely felt room was a bit small and it wasn’t very warm

Plussat: Location was great, bed very comfortable.

Miinukset: Breakfasts choice was a little below expectations; thought there would have been a larger selection of fresh fruit.

Plussat: the hotel is right in the middle of edinburgh but as the rooms are at the back of the hotel it is very quite. We have stayed here before and chose to stay here again. The rooms are very modern and comfortable and the hotel has a nice atmosphere with friendly staff

Miinukset: We had a problem with the lack of breakfast items available when we went to breakfast the first day as all what was available at 9 o'clock was bacon and beans in the hot breakfast buffet so i complained to the staff and reception. The next day breakfast was plentiful and good so they had taken note of my complaint

Plussat: Location is good. Right behind Hertz and Edinbourgh playhouse.

Miinukset: Room location is bad, no view at all. Outside my window were other rooms on the opposite side. Shower room has half a door, cannot prevent water from splashing outside. I could never manage to figure out why there were always half doors in british shower rooms. Housekeeping is not good, one hour after I checked in I found there was a sign of beverage poured on the carpet. I suppose the housekeeping should've noticed this and should prevent this room from being arranged to guest but they definitely didn't.

Plussat: Walking distance to George St., Edinburgh Castle, etc - clean, newer rooms - friendly, helpful staff - nice patio and bar. Very good value for a very pleasant stay.

Miinukset: N/A

Plussat: Location and breakfast was good.

Miinukset: Went for a drink In the bar and were told there was no draught beer or lager today and were sold. Amy bottle of beer for £5.50. Very poor. The bathrooms I n the room had obscure glass doors etc horrible and would not have booked if we had known this would be the design. Terrible idea

Plussat: Great location, big room, nice staff

Miinukset: Shower didn't drain

Plussat: Excellent location, quiet room, friendly efficient staff

Miinukset: Nothing

Plussat: Breakfast was good. Our TV would not work initially but a maintenance man came immediately and re set it. All staff very friendly and helpful. good that we could store luggage on departure.

Plussat: The property was very clean and the staff were helpful and happy. The Food at the restaurant was very good and highly recommend.

Miinukset: My only fault was the bed was not to my taste to soft and the pillows, but the shower was great and nice and warm.

Plussat: Stunning hotel, great room facilities & nothing is to much trouble. Many other hotels/brands in the UK could learn a thing (or) two from staying here, it’s not cheep at £90/£130 per night for a std room (depending on when you choose to stay) but many other hotels charge the same rate & they are tired/worn out, this hotel offers you a stunning room & great facilities including simple touches often overlooked - like branded bottled water in the room for your tablets etc.

Miinukset: Reduce the tray charge for room service, or if you order 2x items from the room menu then wave the charge. Simple touches go along way.

Plussat: nothing

Miinukset: everything

Plussat: Delicious breakfasts. Comfortable rooms.

Plussat: The bed the style of the room Sky television

Miinukset: Price if alcohol

Plussat: Lovely staff facility rooms and meal

Miinukset: Hard to find. Was told had breakfast included on confirmation and then it wasn’t

Plussat: Clean rooms, great front desk staff! Great location for air travelers with many nice restaurants nearby.

Miinukset: Would have liked an Ice Machine somewhere in the facility, and in the room, a Microwave and Refrigerator. Also, more bed size options would have been nice.

Plussat: Aamiainen tuotiin keittiöstä ja olisi voinut olla hieman suurempi. ( Kyseessä iso mies )Nukuimme kyllä hyvin. Hiljainen hotelli.

Miinukset: Kulun neuvominen rautatie asemalle, nyt jouduimme kävelemään pitkän matkan. jos olisi neuvottu että hotellin kulmalta lähtevällä linja-autolla pääsee ihan rautatie aseman kulmalle olisimme olleet tyytyväisiä.

Plussat: the hotel is lovely overall, the beds are so comfy you just fall asleep as soon as your head hits the pillow, the train station is only 5 mins away from the hotel and easy to access the city. It's our 3rd time at this hotel and I'm sure we will be back as we love it.

Plussat: Decor

Miinukset: Breakfast not included

Plussat: Convenient place to stay to visit Edinburgh, short train journey away. Well designed, attractive, modern rooms

Miinukset: Nothing to dislike

Plussat: Nothing.

Miinukset: Avoide staying in this hotel. They take a £50 deposit from you when you check in. We used nothing in this room. (They aren't even a mini bar.) And I still haven't got my deposit back. I was emailing a girl back and fourth and she told me I was going to get it back but a month later and still nothing. Avoid staying here if you don't want to be bumped £50. Absolute shambles.