Steigenberger Conti-Hansa

Reception staff excellent and very helpful Good location & parking

Evening female restaurant staff rude and lazy. We had a family dinner the first night including 12 people. Despite being quiet the staff were obviously upset at having to cater for so many and were rude to the point of insolence. We didn't eat there again.

Location next to the wharf was a big plus. It was very easy to get to our cruise ship.

It was very hot during our stay so the lack of airconditioning in the rooms was a big negative. There was a scale for weighing yourself in the room, but no fan. This does not make any sense when it is 37 degrees C! When we asked for a fan we were told there were no fans and no AC available throughout the hotel. Friends however, who were booked on the same cruise the next day, told us they were given a portable AC unit to put in their room. When we asked for one we were told they had all been distributed. Bad for business. A hotel of this class and price range should have AC in the rooms. And .. include breakfast because 17 Euro per person is quite frankly unrealistic. Therefore, we only recommend this hotel for its location.