Hotel Gran Ms Kyoto

“Good location to nearby subway station. Incredibly friendly staff.”

“We had booked a twin room with an extra bed and stated this room would be required for 3 people however, upon arrival, we were provided with a twin room sufficient with for two adults with an extra bed squeezed in. This was a severe health and safety hazard to anyone staying in the room as follows: 1) the bathroom did open fully as the additional bed had been put in the walkway of the room 2) not only did we not have space to put our luggage, we unable to actually move some suitcases into the room due to obstruction from the additional bed 3) the bathroom was extremely outdated and does not match what was shown in the images 4) overall the entire layout of the room was a severe health and safety hazard due to lack of space 5) there was nobody at reception with appropriate authority to deal with the issue 6) we had gone down to the reception to voice the issues we had with the room and our concerns over health and safety however it was demanded that we pay 20,000 yen initially for an ‘upgrade’, which was subsequently reduced to 10,000 yen because we challenged it. Location wise the hotel is great but I would not recommend you stay at this hotel due to the fact that we were not provided with the room we had booked and the issue was not sufficiently dealt with by management.”

“Near to the resto shops and train station”

“Room, welcome ice-cream ;) , localisation”

“This an excellent hotel in a great location. The rooms are simple and comfortable. Would highly recommend you consider this hotel if this suits your price range. Exceeded my expectations.”