Phi Phi -saaret hotellia

Plussat: This place is good if you want to get away from everything, in a remote part of the island where you can do whatever you want, on their resort of course. There is little of anything outside of their resort unless you want to take a water taxi 30 minutes away.

Miinukset: When we made the booking, we wanted a nice place in a quiet area with a nice pool and on the beach. We have a 6 year old daughter and we made the reservation with 2 adults and 1 child. When we got there at check in, we were forced to pay a "child fee". Nowhere on the Web site was there any mention of the child fee, and they cited "hotel policy". If I had known this up front I would have considered this as the total cost of the hotel. Also, if you want to go into town, there are only 2 options. 1) walk about 2 hours through the woods. Or 2) pay for a private water taxi to get you there. If you have a problem with mosquitos this place is not for you. It's full of mosquitos, but bug spray is available in the minibar and a fogger is available for free to kill them in your room.

Plussat: Everything in this hotel was perfect!!!! From the location to the hotel staff service

Plussat: We absolutely loved this resort! From the minute our longboat pulled up, the service was amazing. All of the staff were really accommodating and friendly. We really enjoyed the spa where we did a couple massage in a private bungalow. The oceans views were wonderful. We had lunch at the restaurant in the main lobby area and enjoyed it both times. The hut style hotel room was spacious and clean. We were overall very impressed!

Miinukset: The boat ride to get to the resort was 200 baht per person. We felt that this should have been included since the only way to get there is by boat. We loved the village in back of the resort but this would not be a place to stay if someone wanted access to the bars/restaurants at Tonsai Bay at night. There is a longboat that goes there twice a day though (10am and 3pm).

Plussat: Amazing location, lovely rooms and brilliant sunset bar.

Miinukset: Staff not that friendly. Food provision not good - dinner very poor. Eat elsewhere.

Plussat: Location is excellent, rooms are comfortable and nice

Miinukset: Wifi needs some work, a lot of dead zones (inside the room didn't connect and on the porch great connection

Plussat: Location

Miinukset: Not clean. Outdated rooms and facilities.

Plussat: Location

Miinukset: Cleanliness

Plussat: Location amd service

Miinukset: The air contioner is directoy to the bed and it got me sick

Plussat: The staff are so nice and helpful. Got upgraded to a delux room. Relaxing atmosphere.

Plussat: The view from our hut was amazing. It rained the whole time during our stay, which sucked, but it was still a beautiful location.

Miinukset: You can't flush toilet paper, because of the plumbing. Their customer service is questionable - their network was down during our check-out and we still had expenses to pay. Since their network was down, our credit card could not be run, so they said we need to go the port, take money out of the ATM and pay them that way. We would've been charged a 5% fee for withdrawals, if not more so I told them that and that I refuse to pay that way. The front desk lady said they get charged 3% for processing credit cards, which isn't and should never be the guests problem. I suggested she take my credit card number and keep it for later until power was restored, but I think she did not understand me or didn't trust that I wouldn't cancel the card or something. Regardless, we negotiated the exchange rate with them so we could pay cash (they wanted to exchange $1USD = 31 Baht, but we got them to do $1USD = 34 Baht) We traveled to other locations in Thailand and the customer service was lacking pretty much everywhere.

Plussat: I like that its close to the beach and the pool is nice and big.

Miinukset: The hotel should arrange more activities for its guests.

Plussat: Great location with best pool in phi phi island

Miinukset: They don’t accept Amex and they don’t accep credit card at the pool bar

Plussat: Food, sea, relax

Miinukset: Only electricity from 6pm to 6 am mosquitos

Plussat: What a perfect location and what a perfect atmoshpere. The best beach on ko phi phi don.... amazing

Miinukset: The shower has cold water. Also the mobility on the islands is not so great but you can also put this on positive side because if you like to be in a relaxed beach resort not in the party part of the island this is the place to be.

Plussat: The location was amazing

Miinukset: There was no hot water

Plussat: Location - closed area, beach. Trips organized by the hotel are more expensive than in the island center, but very ok. Restaurant also good, even though expensive compared to places in island center.

Miinukset: No hot shower.

Plussat: I liked that we were directly facing the beach and Relax guests were the only one using it. I also liked the little bungalow we stayed in and the balcony we had.

Miinukset: Everything was good however it is quite far from the main town - either a 30 min long boat ride or 60 min walk through the jungle! It rained the whole time we were there, boat trips to Phi Phi Leh were off and it was too slippery to go for a walk into the town

Plussat: Nothing. If you like the beach and wants to stay the whole day in one place this might suit you.

Miinukset: Few things!! Transfer from Tonsai pier costs THB150 which is not clearly mentioned in the hotel description. There is no other way (except walking through the bush for 1 hour) to get to this hotel other than taking a boat. Everytime you need to go the centre it costs THB150 if you take the hotel boat or you can get a taxi boat which can cost a bit. When we got there my credit card was charged and they have done the currency conversion. This means the THB is converted to AUD by the Thai bank instead of my credit card issuer. This is not ideal as the conversion rate is low (please ask your bank if any doubts). When I asked the lady about that she was repeatedly saying that was not the case. Had a difficult time sorting it out!!!