Royal Congress Hotel

I didnt liked the consept that when i maked a phone prior my stay to the hotel and asked to speak to an english speaked because my russian is terrible they just hang up. After i tried to call again 3 -4 times and they never picked up. I also tried to contact them through booking agent and they never answered them either.

Only the location

First there is no hot water and when i asked the reception guy he answered yes there is no hot water and i can do nothing for you so i answered him to pay me back my money because i need to go to other hotel and no way to have a shower with cold water in a weather 6 degrees. And in a very bad attitude he said you can't get back your money . And by the way the water problem exists long time in this hotel and they never warn the client about it before he check in. Very bad hotel service. They clean the room without removing the garbage. They only change the towels. And more and more.....