Funchal hotellia

Plussat: Everything!

Miinukset: Nothing

Plussat: Superb staff, each and every one, superb grounds and gardens, awesome ancient huge turtle resides there, manor house glorious, paradise in every way!

Miinukset: Nothing!!!!!

Plussat: Tilava, rauhallinen huone missä oma terassi hotellin puutarhaan.

Plussat: Location, hotel & staff were wonderful

Plussat: Everything

Miinukset: Nothing

Plussat: Fantastic location Welcoming staff Excellent food Delightful gardens

Miinukset: Can't think of anything

Plussat: Every thing is superb

Miinukset: Beautiful location but it’s not really possible to walk to anywhere on the roads however hotel courtesy bus is great and free

Plussat: Beautiful garden and terrace, spectacular views over the hills. Nice and very relaxing atmosphere

Miinukset: Rooms have to be soundproofed better

Plussat: The restaurant, food, staff and ambiance

Miinukset: An outside space to have a drink in the evening

Plussat: We loved everything about Quinta Jardins do Lago! The staff was friendly and helpful, the facilities were immaculately clean and well kept, the gardens were absolutely awesome!

Miinukset: Seriously, can't even think of a single thing to complain about.

Plussat: Kartanohotelli, jossa suuri upea puutarha. Hiljainen, liikenteen melu ei kuulu. Ympärillä elävää kaupunkia, ei turistialuetta. Loistava palvelu, hieno henkilökunta. Ilmainen kuljetus satamaan pikkubussilla päivittäin useita kertoja.

Plussat: Great breakfast Beautiful Gardens & pools Calm but in the middle of the city

Miinukset: Nothing

Plussat: Everything!!! The staff, the property, the location... simply everything was just perfect! It was out of this world!!! Would come back here in a heart beat.

Plussat: The grounds were beautiful, like an oasis within a busy town. The room was great - spacious, with a great shower and a really comfortable bed. Food was exceptional, we especially liked the breakfast. The staff were very friendly and approachable but very professional. We loved this hotel!

Plussat: Every aspect of the hotel had a comfortable luxury feel. The grounds and location were outstanding.

Miinukset: N/a

Plussat: This has to be one of the nicest, most beautiful hotels on the planet. The garden are superb and most of the property is garden!

Miinukset: No improvement possible

Plussat: The gardens , swimming pool & outdoor dining

Plussat: Superb gardens and outstanding staff. Superb place all round. It is literally a paradise.

Miinukset: The average guest age was about 900. That’s fine, but we went as 4 lads on a fishing trip, and we seemed to be the only ones with any chat at all. The other guests were all just sat there saying nothing and listening to our conversations at the hotel bar, which is fine once but it’s a bit odd after a week.

Plussat: Beautiful garden, Swimmingpool, the Manor House

Miinukset: Nothing

Plussat: Everything

Miinukset: Located on noisy road with barking dogs.

Plussat: This hotel was a real surprise in all aspects. If you want a peaceful & luxurious place, that's the place to stay at Madeira island.

Miinukset: there was absolutely nothing that we disliked.

Plussat: At Check-in: Warm welcome Complementary room upgrade Quick tour. Check-out Allowed me to keep the room until 18:30 Reasonably priced limousine service The Palace and the services left me impressed and wow at times.

Miinukset: Fitness centre does not open until 8am

Plussat: The pool and ocean area are beautiful. The breakfast is lovely and the afternoon tea is very enjoyable on the terrace. The gardens are also beautiful. The property is very relaxing and has several different food options, it is beautifully maintained and very serene. Villa Cipriani in particular was delicious with amazing service! The staff is very friendly and helpful and the spa services and atmosphere are amazing.

Miinukset: The rooms are a bit dated (old carpet, shower curtain) and the public restrooms facilities could have been better maintained.

Plussat: the whole atmosphere of the building, the cliff by the seashore, tennis ground, pools

Miinukset: the staff was very friendly, the consierge helped us to buy ticket to a football match however the seating was not at all comfortable, we kindly ask the team to buy the best ticket for the match... it was a burning sunny day we had to sit in front of the sun, we burnt like hell... :( i booked a room with two separated bed, however they prepared us a king sized bed suit, we had to finally change the room, it has taken more time during check in, and the view from the other room was not as spectacular as from the king sized bed room... and the room was too small, we had to ask to take out the armchairs from the room

Plussat: Breakfast fantastic as were the staff- nothing too much trouble. Setting, ambiance wonderful.

Miinukset: Nothing- could not falt anything

Plussat: Location

Miinukset: Nothing

Plussat: Courteous and professional staffs, classic style hotel, great amenities

Miinukset: Compared to other Belmond’s hotel I’ve been to it was little below my expectations. The spa treatment was so so.

Plussat: The luxurious setting of this Belmond Hotel is second to none!!! The two large pools, along with the highly unique natural ocean pool, are an excellent way to relax in between visits around the Island.

Miinukset: What’s not to like???

Plussat: Aamiainen oli runsas ja maittava. Hyvät altaat ja allaspalvelut. Hyvät ravintolat.

Miinukset: Jotkut osat hotellia olivat hieman kulahtaneita.

Plussat: Excellent service, location, Very relaxing place to stay:)

Miinukset: The hotel should be more active in arranging pick-up service at airport. With the current pricing - they should offer free shuttlebus!!

Plussat: Yleisten tilojen sisustukset laadukkaat ja tyylikkäät. Hotellin oma puutarha oli todella kaunis, rauhallinen ja yllättävän suuri. Aamiainen oli erittäin hyvä jopa viiden tähden paikaksi. Allasalue oli kaunis, rauhallinen ja siisti, ja upeilla merinäköaloilla.

Miinukset: Hotelli on melko sokkeloinen, koska se on rakennettu useassa vaiheessa eri vuosisadoilla haastavaan rinteeseen. Esim. vanhassa osassa sijaitsevasta huoneesta oli melko pitkä matka kahdella eri hissillä aamiaiselle ja allasalueelle.

Plussat: if you like old fashioned and style, this is the right hotel for you . Think English Country House Hotel in a sub tropical garden and climate. I t also benefit from its own micro climate so we had sunny spells when all around us was thick cloud and rain

Plussat: Breakfast was amazing , from the freshly squeezed orange juice to the availability of hot and cold menu with fresh fruit, pastries / cake daily .......... enjoyed with a glass of Prosecco if desired . Kitchen staff and waiters constantly available to assist and take special requests and attention to guests second to none . Front desk staff very willing and accommodating when booking excursions , taking the hassle away for guests . Hotel location superb to see and hear what’s going on in the town and there always seems to be a festival of one sort or another , we met some people who stayed a little way out at a large hotel and had no idea how much Funchal had to offer right on their doorstep .

Miinukset: Terrace area and some parts of the hotel i.e dinning room floor , ladies bathroom floor adjacent to The Iris Bar could do with an update and a little TLC. Terrace area can be busy when the sun comes out and cause a scramble for sun loungers . Be prepared to wait a little for drinks , snacks / lunch on the terrace , anything from 20- 40 mins ........ but worth waiting for and you’re on holiday enjoy the view ! Spa worth a visit for a luxury Voya seaweed treatment , however adjoining swimming pool and sauna can be noisy and distracting after the serenity of the Spa .

Plussat: An absolute treat of a hotel. Beautiful roof top views and courtyard breakfasts, fantastic location and gorgeous rooms. Most importantly, the hotel went above and beyond to make our honeymoon stay special from the moment we checked in - thank you so much to everyone, we had such a wonderful time.

Miinukset: Nothing at all.

Plussat: Yes

Miinukset: Swimming pool

Plussat: The hotel is amazing! The service is outstanding and the location is perfect. We truly enjoyed our stay!

Plussat: Friendly and courteous staff. Staff English speaking skill was excellent! Reception staff in particular smiling, genuinely friendly and helpful! Fabulous buffet breakfast and array of freshly baked bread and fruit.

Miinukset: The air conditioning in hotel suite was linked to key card, so room temperature in suite got warm and uncomfortable upon being away for a few hours. I was given an additional key card to keep AC operating which kept room cool. Similar issue with phone or I pad charging that electricity switched off while out of hotel suite. It would be sensible to have 24 hour charging base for phones in room and in suite timer on AC allowing for 4, 6,8 and 12 hour AC operation

Plussat: Ystävällinen henkilökunta. Erinomainen aamiainen. Ohjelmalliset illalliset olivat niin ohjelman kuin ruuan osalta ladukkaita. Erinomainen sijainti. Merkkipäivän huomioiminen oli Iloinen yllätys.

Plussat: Superb location in centre of Funchal, 5 mins walk from waterfront. Extremely helpful staff who were able to advise and book for tours etc. Beautiful rooftop pool and bar with views over the city which we enjoyed to watch fireworks down at the port, with complimentary prosecco. That was a lovely touch by the hotel. Breakfast outstanding range and high quality. Plenty of places to relax around the hotel with games and books. Junior suite with balcony was spacious and clean, balcony a bit small but enough for table and 2 chairs. We will certainly try to book again on our next visit.

Miinukset: Only the rather steep prices for wine in the restaurant although meals were excellent.

Plussat: Everything was wonderful. The staff are fantastic. The setting was great a real find in Funchal.

Plussat: Great hotel with brilliant facilities. Lovely room, great restaurant, great pool

Miinukset: Nothing

Plussat: Rauhallinen huone, mukava henkilökunta, erinomainen aamiainen.

Plussat: Breakfast was excellent and sitting outside a bonus because of good weather. Maybe would not have been so good sitting in restaurant. Location in central Funchal was outstanding and could not have ben bettered. Staff are particularly friendly and efficient.

Miinukset: WiFi was a little slow and TV volume limited to low which made it difficult to hear. Bathroom was quite small and dark relative to size of room. Some significant noise from next door bathroom (particularly shower)

Plussat: The hotel is situated very central only a few steps a way from the core streets of the city center while still maintaining a quiet touch. The rooftop area is outstanding and open until 22:00. The views are just spectacular. The staff is extremely helpful and charming, from reception over the restaurant crew to the housekeeping.

Plussat: Best asset is the staff. Superb and varied breakfasts. Indoor pool was great to have in February

Miinukset: A lot of the garden was in shade- maybe some opening up would help?

Plussat: The receptionist couldn’t be more helpful. Booked us for the tasting dinner and wine the food was excellent. As was the everything else including the „how to make a pancha at the bar.

Miinukset: Restaurant should have had more staff as the tasting dinner was very popular. It took too long

Plussat: Very comfortable room, cosy bar & terrasse with happy hours to relax at the end of the day.

Plussat: 5 Stars for a hotel I didn’t visit? Yes, because their staff behaved in such a friendly and professional way following a problem with our booking. It turned out that due to an issue with the booking system, our booking over New Year could not be honoured. Rather than just tell us that this had happened, they managed to locate a room at an amazing hotel as a substitute. As if this wasn’t enough, they also arranged for free transfers from the airport and for our return. I think you can always judge the measure of any business by the way they treat their customers to resolve a problem. I would say that Quintinha Sao Joao could not have performed any better. It was absolutely exceptional throughout! Thank you so much for pulling out all the stops for us to ensure we had a great stay in Funchal.

Plussat: Food.staff helpful.surroundings.

Miinukset: No complimentary tea or coffee in room

Plussat: The hotel staff were super friendly and helpful. They were always there to offer advice. The bed was amazingly comfortable and the rooms were spotless. I also enjoyed the gym - which was never crowded. The grand piano was a bonus! :)

Plussat: Delicious breakfast. Gardens. Bar with piano. Popular with older guests but we are in our 50s and loved it. Not pushy. Very helpful staff. Full of classy furniture and sitting areas.

Miinukset: Bit of uphill walk back but does you good. !

Plussat: Everything was wonderful. The staff and owner were extremely friendly and helpful. The room was large and comfortable with a beautiful view of the gardens. The lush gardens were large and well kept. We enjoyed using the outdoor swimming pool. There is also an indoor pool which we didn't use because the weather was good. The buffet breakfast is very good and there is a manager's cocktail party every Tuesday. There is a person onsite to provide information about Funchal and the rest of the island as well as arrange tours or car rentals. We rented a car for 5 days and were very happy with the rental company. Many of the guests return year after year and it's easy to see why.

Plussat: Lovely hotel, clean, friendly staff, great location

Miinukset: The food in the restaurant was limited and would like to have had tea and coffee in room

Plussat: Food, and friendliness of staff.

Miinukset: Failure of Hotel to provide the room booked via Booking.com, and allocation to room that was exposed to late night noise from other guests. Refusal of Hotel Manager to meet to discuss why our booked room was not available. Failure subsequently of either the Hotel or Booking.com to provide an explanation of why that was so.

Plussat: Fabulous view from suite. Gorgeous gardens. Great food. Excellent service throughout.

Miinukset: Nothing

Plussat: Beautiful hotel, in beautiful grounds. Large rooms with the most comfortable beds. Friendly, welcoming staff. Excellent choice and quality for breakfast.

Miinukset: There was nothing I didn’t like.

Plussat: breakfast was great, grounds were fabulous

Plussat: Nice hotel , very friendly and helpful staff Our flight was early morning they opened the restaurant for us only to have breakfast

Plussat: It is a ashamed the spa was so booked

Miinukset: The breakfast was absolutely amazing. Stunning hotel

Plussat: Location,staff, free shuttle into downtown, great buffet breakfast!

Miinukset: Noting

Plussat: The hotel had lots of space and places to sit and relax. The swimming pools were great. It felt calm in the hotel. Staff were helpful by and large. It was a good walk into Funchal centre but manageable. The Med restaurant was really nice and felt like a special occasion with the attentive waiting staff.

Miinukset: I thought the coffee at breakfast was poor given the quality of the hotel in other respects. I can’t understand how providing decent coffee is so hard.

Plussat: Excellent hotel, beautiful gardens, large rooms, excellent breakfasts. About a 25 minute walk to the centre of Funchal although there was a courtesy bus which we didn’t use. Plenty of sun beds and very few reserved with towels so there was always somewhere to sit.

Miinukset: Nothing to dislike.

Plussat: Excellent breakfast choices. Nothing to dislike. Liked everything except coffee which tended to be very much stronger probably due to waiting in pot for too long.

Miinukset: Coffee as above

Plussat: The service and facilities were excellent

Miinukset: Can't think of anything!

Plussat: Uima-altaat ja puutarha, sekä siivouksen taso olivat erinomaisia.

Miinukset: Hotellin terassilla palvelua sai joskus odottaa.

Plussat: The friendliness and efficiency of the staff. The lovely accommodation with sea view and all the facilities available. We would particularly like to recommend Orillio, the aqua gym specialist!!!!! His humour and good nature is so very much appreciated.

Miinukset: No complaints

Plussat: This place was just perfect. Relaxing and luxurious at an amazing price.

Miinukset: It was perfect!

Plussat: Everything! This is part of the Portobay Group and the three hotels (Eden mar, Porto Mare and The Residence) are set in very beautiful and immaculately kept grounds by dedicated and helpful staff in every area. There is little to fault with this hotel, the facilities are exceptional and the whole place is tranquil and relaxing.

Miinukset: Genuinely can't think of anything - it is a very good hotel!

Plussat: Everything. Location, facilities etc etc were perfect. The staff were exceptional. They could not have been more welcoming, friendly and helpful. We will be back... thank you

Miinukset: Absolutely nothing at all

Plussat: Amazing well kept gardens. Beautiful Orchid garden Excellent Aqua class. Bathrobes provided. Variety of evening music and one musical show with 5 vocalists, a pianist and 2 dancers.

Miinukset: Don't want to comment

Plussat: The Hotel is integrated in a bigger leisure complex, with 2 other Hotels. This means there is more pools (indoor, outdoor, deep, shallow,...) with gardens nearby and chairs and ocean views and bars and restaurants for everybody, kids included, without leaving the Hotel! Nice location, nice restaurants nearby and also inside the complex . We've tried 3 out of the 6 available. Very nice breakfast.

Plussat: We had a self catering Junior suite. The room was excellent. The kitchen area very good - big fridge. Lovely grounds; excellent swimming pools. Lots of things to do and places to eat round about.

Miinukset: There was no cupboard space in the kitchen for food, except the fridge. The games equipment, such as boules and mini golf should be free - a deposit to ensure that they are returned.

Plussat: Great position, friendly staff and clean

Miinukset: Too difficult to find a sunbed with shade. Many at the front have no parasols because of wind. It is ridiculous that all sunbeds are claimed with towels early in the morning by guests and then often they are only used for a couple of hours a day. It says that towels will be removed if not used but this doesn' t happen.

Plussat: Perfect place if you have children - lots of space and activities for all ages. Lovely grounds, several indoor and outdoor pools, various restaurants, well equipped kitchenette, friendly and responsive staff, free parking on site, great breakfast selection. Large resort but designed and operated with class.

Miinukset: Hotel and staff were lovely. Outside areas are gorgeous! Dinner buffet was great and always with lots of variety! Just a note for the checkout staff member - didn’t even ask if we enjoyed the stay or if was everything ok @01.04

Plussat: Location was excellent. Staff were really obliging. Breakfast was limited but decent.

Plussat: Very good location, nice and friendly staff, not overcrowded, good breakfast, very clean, nice historical building.

Miinukset: We have booked the 'Economic Twin room' which was facing a busy street, the noise level was so high that we could not sleep until 4 am. Next day we have decided that we will move to another hostel, we did not get any refund for the remaining nights as the receptionist said that the "City View" and "Econimic" mentioned in our booking clearly states that the room facing to the noisy street. The hostel itself is nice, just be super careful which room you book.

Plussat: Breakfast was great, bacon and eggs, bread, jams, cereal, fruit and tea, coffee and juice. The free cake every day was the best! Excellent location in the old town for exploring Funchal, was only a short walk to many attractions.

Miinukset: The floorboards were very creaky and it was often quite noisy at night, even if people weren't making much noise themselves, but we got used to it quickly. Light sleepers might struggle, though.

Plussat: The stuff was very friendly and helpful. We had some troubles in our dorm but the woman at the reception was very kind. There was tea, coffee and even selfmade cake available at any hour. The location was perfect (close to the beach, next to restaurants and just opposite of the cable car)

Miinukset: There were some issues about our dorm so I couldn't sleep for one night (as the man at the emergency phone told us just to wait until the next morning)

Plussat: The place is clean, tidy, spacious, friendly stuff, free fruits and cookies at the kitchen

Miinukset: If you have room with has windows to the street prepare not to sleep in the night and be disturbed by loud piano music from the restaurant downstairs at 8am

Plussat: very friendly staff, cleaning service (which I wasn't expecting), good breakfast, perfect location, clean bathrooms.

Miinukset: pack the earplugs with you, in case your room will located on street side (there are lot of bars and restaurants under the hostel).

Plussat: Was perfect. Homemade cake and fruits for free everyday. Always super clean. Location awesome. More than perfect for the price

Miinukset: Everything was ok

Plussat: Henkilökunta oli ystävällistä, majoituspaikka monipuolinen (täysvarusteltu keittiö yhteiskäytössä, ihana ullakkohengailutila, hyvä aamupala, kiva sisäpiha jne.), sijainti loistava

Miinukset: Huoneissa saattaa olla kuuma helteellä, sillä meidän huoneessamme ei ainakaan ollut ilmastointia, eikä parvekeovea olisi maantasokerroksen vuoksi voinut pitää yöllä tai poissaollessa auki. Sänkyjen alla oli pölyä, vaikkakin muuten huone oli siisti.

Plussat: The staff was really helpful and friendly and the bathrooms were incredibly clean. It was also in the middle of old town Funchal, super close to everything! I also loved that this hostel was quiet and not a party hostel.

Miinukset: It wold be even better if the front desk staff gave us personal tips and recommendations rather than just give us a bunch of brochures!

Plussat: The building itself, nice rooms, kitchen, good breakfast

Miinukset: Location was nice, but our room was oriented into the most busy riad in Funchal. The windows and also the floor were not 'sound proof' at all. So we heard everything and could not sleep. Next day we bought ear plugs from the staff, which helped. Knowing this in advance, we would probably choose a different location. It is a shame, because the hostel was very nice, clean with very helpful staff.

Plussat: Sijainti! Hintaan mukaan huippu.

Plussat: Usually when i travel more then once to some place,then i like to change hostel and check the other ones,but once when i will be back at Madeira,i'm definitely coming back at this hostel...clean,great location,peaceful garden and most of all so helpful staff...Carolina was the host trough most of my stay there and she was all the time ready to help and give answer to any question or give advice about car renting or some tours or where to go ,what to see,anything...all together had a great stay there and defiently i will be back :)

Plussat: Location was Great. Excellent Service from very obliging staff - Joanna and Carolina.

Plussat: Carolina and the staff were so welcoming and helpful, and the hostel was in a great location, was really well kept with great rooms and communal area.

Miinukset: The room was very hot with noise from the road.

Plussat: Clean rooms and Carolina was very helpful!

Plussat: One of the employees (Carolina) was very helpful with tips about traveling around the island (buses, car rental, weather, time, ...). Also, the kitchen and outdoor common space are very cozy.

Miinukset: A lot of noise from the traffic during the night and stepping on the wooden floor.

Plussat: The small but artsy decorations and nice ambient really attracted me.

Miinukset: The wooden floor is not sound insulated. So you may suffer from heavy footsteps while trying to fall asleep. Also, you could hear almost everything inside the room when one is talking downstairs in the kitchen area. Please be alert if you are light-sleepers.

Plussat: Carolina! She helped us to make our trip to Madeira unforgettable.

Miinukset: Maybe a bit noisy but I didn't really mind. My friends used ear plugs while sleeping and the problem was solved for them as well.

Plussat: Great location, great helpful staff. Comfortable beds, nice overall.

Miinukset: The floor is noisy...

Plussat: Super friendly staff and perfect location for exploring. Joana was really helpful with recommending and calling companies to arrange car rental and day excursions. Couldn't recommend this hostel more!

Plussat: Beautiful location and neighbourhood. Away from the typical touristic area. Loved the dogs (2 brown labradors), lovely and heartful welcome. Romantic view across Funchal. Breakfast good. If you come by car, definitely use their own in-house garage.

Plussat: Lovely hotel and amazing staff! We loved the breakfast experience - outdoors on the patio with amazing views of the city. The breakfast is real value for money and has everything you could want - omelettes, poached eggs, bacon, sausage, cereals and fresh fruit juice and more, best of all - you can chose to have it at anytime. It's great to be able to sleep in when you're on holiday and still have breakfast available by 12/1 PM! The hotel is close to town as well, although you might still need to drive there as the roads can be quite steep if walking. Toiletries are great, loved having bathrobes. Room was spacious with a comfy bed, and with great sunset views from the garden view room. Special thanks to Silvia and her team, we had a great stay and would definitely stay again if we return.

Miinukset: Was happy to see a coffee machine in our room until we were told that each pod was 2 Euro! Very strange as most hotels provide in room coffee for free. Anyways, you can visit the nearest Pingo supermarket and pick up an entire box of pods for 4 Euro and use those instead of paying 2 Euro per pod. If you're arriving by car for the first time, call need to ahead when you're about 5 mins away as you need the garage door to be opened by the staff. There is no place to wait on the road as it's a small two way road. Once you check in, you will get a garage remote. Would be good to have a full length mirror as well.

Plussat: They have a beautiful garden with a really good view over the city. You can have breakfast here as well. There is also a living room that is accessible to everyone. They have a garage below where you can park your car. Upon arrival they will give you a key device so can open and close the garage door and leave/come back whenever you'd like.

Plussat: We loved just about everything in this hotel! From the parking garage that they kindly opened for us when we arrived (just give them a call a few minutes before arriving), so we didn't need to leave our car on a steep street, to the personal greeting. Room was spaceous, whole hotel is bright and welcoming. The garden is beautiful and the view to the old town is just perfect! We really enjoyed the breakfast, that they served us outside with the view of Funchal. Old town is just about 10 min walk away. The staff was amazing and very helpful. Thank you for everything, we would strongly reccomend staying with them.

Plussat: The brekfast was wonderful with a lovely view. Room was nice and clean. I would definately visit again!

Plussat: Siisti huone, hyvä sijainti, autohalli, helppo saapua. Kävelymatka keskustaan.

Miinukset: Ruokailuvälineistöä ruoanlaittoa varten voisi olla monipuolisemmin.

Plussat: Silvia"s breakfast was a very nice feast that included made to order eggs and her special fresh juices. Served with a smile and great views of Funchal. The staff was welcoming and helpful with anything we needed at any time of day. Marianna exceeded our expectations to help us out. Many thanks to the staff! We very much enjoyed our stay and the comforts for our room.

Plussat: Quiet, restorative environment

Miinukset: The bed was not comfortable enough.

Plussat: The view from both the room and the garden/terrace, the amazing breakfast, the location close to the old town restaurants, marina, cable car and farmers market, the staff who were all much more than nice and helpful, the indoor parking of the hotel (otherwise very difficult to park in the area). We felt like visiting family/ friends...

Miinukset: -

Plussat: This is an absolutely beautiful, tasteful hotel and definitely in the 'boutique' department. You can't really see it from outside but once through the gate you get to see that its an old house with a large modern extension set within a lovely well maintained garden/courtyard area. Our room (212) was a suite within the old house with a huge balcony that overlooked Funchal and the sea. The space we had was enormous with a large bedroom that opened on to the balcony. It has a separate fully equipped kitchen with hob, microwave, coffee machine, fridge, toaster, etc, a large bathroom with 2 sinks and a dining room that never got used. Breakfast is served either downstairs or outside under a cover overlooking Funchal and the harbour. Breakfast is huge and consists of cereals, bread, pasties, meats, cheese and various cooked options. We absolutely loved this hotel and could not fault it - everything has been carefully thought about and it is of a very high standard. When arriving you are personally greeted by the manager who tells you about stuff - like breakfast starts at 8am and does not finish - turn up whenever it suits you! There is no hotel reception as such so its all very quiet and almost feels like it's your personal place - although you can call someone anytime of the night or day if need be.

Miinukset: Nothing could be better about the hotel as such - maybe a sun-lounger on the balcony as well as the table and chairs? The hotel is a 10 minute walk from the 'old town' and 'Rua de Santa Maria' - but its up hill on the way back - you don't get the glorious views for nothing!

Plussat: The view was amazing from our bedroom overlooking Funchal city and seafront. The beds were really comfortable and the accommodation was very modern and clean with lots of light. The garden was also very well maintained and lovely to look at. The staff members were very welcoming and went above and beyond with requests and help.

Plussat: Hotelli on kaunis yhdistelmä vanhaa huvilaa ja modernia arkkitehtuuria. Sijainti on loistava ja tarjoaa hienot näköalat yli kaupungin merelle. Vanhaankaupunkiin kävelee 10-15min, mutta takaisin tullaan sitten kunnon ylämäki. Huone oli tilava ja viihtyisä. Lisämaksullinen aamiainen oli aivan erinomainen ja henkilökunta varsinkin aamiaisella todella ystävällistä. Henkilökuntaa näkee muuten todella vähän. Hotelli tavoittelee kodinomaisuutta ja saavuttaa tavoitteensa hyvin.

Miinukset: Merinäköalahuoneeseen kuuluu liikenteen äänet erittäin selvästi. Eivät ne korvatulpilla nukkuen yöunta häirinneet, mutta muuten ääni oli häiritsevää. Huoneen siivous oli puutteellista. Tasot olivat pölyisiä ja esim sänkyjen alle ei mitkään siivousvälineet olleet eksyneet pitkiin aikoihin. Huoneessa oli pöydillä valtavat määrät syötävää ja juotavaa myytävänä. Nämä tuotteet peittivät pöydät eikä tämän vuoksi laskutilaa juurikaan ollut. Nämä tuotteet voisi mieluusti sijoittaa johonkin kaappiin.

Plussat: I like everything about hotel

Miinukset: Nothing

Plussat: Good location, nice room.

Miinukset: Air conditioning not very good.

Plussat: Nothing

Miinukset: All buffet food was cold

Plussat: At check in they updated us to the penthouse. Then we our flight got cancelled and we call back again gave us the penthouse. Bruno the bartender was awesome and all the staff friendly and helpful.

Miinukset: Nothing.

Plussat: Just a perfect place to stay....fabulous staff, couldn’t do enough for you!!

Miinukset: Nothing

Plussat: Public areas were clean.

Miinukset: Food lacked imagination. Limited choices. Far too expensive for what was provided. The room is an eclectic mix of worn out furniture and mismatched artwork. In need of a complete refurbishment. Very disappointing. Smoking is allowed on balconies. Smoke then comes into your personal space,not nice.

Plussat: Breakfast was good enough. Location close to city center and old town. Friendly personal. Spacious rooms.

Miinukset: Price is a bit too high comparing with hotel's condition. I believe, hotel requires renovation already.

Plussat: It was nice

Plussat: The service is outstanding - welcoming but very effective (English tradition with Portuguese touch). The hotel is old but charming. Quality is everywhere. Junior suite as enough space and a great view over the pool(s) and ocean - perfect weather for sleeping whit windows open and listening to the sea.

Miinukset: The price point is reasonable but still expensive for a February stay. Some hotel areas could benefit from a brief update. Beds are not top quality but still comfortable,

Plussat: tilava hotelli,useita uima-altaita,hyviä ravintoloita lähellä,häiriötön,hyvät lenkkeily mahdollisuudet, monipuolinen aamiainen,toimiva huonepalvelu

Miinukset: aamiaishuoneessa tungosta/vähän ahdasta,parvekkeen sijainti kadulle

Plussat: This was a brilliant hotel. The rooms were large and spacious, and very well cleaned. The property was well maintained. There were enough sun-loungers and it never felt overcrowded. At the time when we were there (July) no facility was overwhelmed (for example we were always able to sit outside at the main restaurant). The main restaurant served great quality food, very varied. Also, the staff managed to keep it very well stocked, so at any point in the evening all the choices were available (some other hotels seem to wind down as you come to the end of their opening times). Interesting plants and gardens. The spa was excellent, and I would recommend it to others. Overall, this was a brilliant hotel, and we really enjoyed our stay.

Miinukset: There are portions of the gardens that are private depending on what room number you are in, even though the rooms are in the same classes as each other. It would be nice (as people who chose the hotel for the quality of its gardens) to also have access to these. Also, non alcoholic cocktails in the Portofino bar were as expensive as the alcoholic ones! Other than that, this was an EXCELLENT stay!

Plussat: Great location, lovely gardens, super service, excellent facilities, very clean, peaceful

Plussat: We were upgraded to an excellent 1 bed apartment which was extremely spacious and well equipped, with a large West-facing balcony with views of the sea. The bedroom had extra large twin beds which were very comfortable with crisp bed linen and soft pillows. The kitchen was equipped with a hob, oven, microwave, fridge, dishwasher, kettle, coffee-maker and toaster and had enough pans and crockery to be self-sufficient for meals. However, we found the Portuguese, Mediterranean and Italian restaurants all served excellent food at decent prices so we ate out for 6 nights. Breakfast had lots of choice - fruit, breads, cakes, yogurt, hot food, cheese, ham, and even gluten-free bread when requested. The gardens were lovely and there were lots of places to sit in sun or shade. I really enjoyed being able to go for a swim every day in the indoor pools, which were never crowded, and although we didn't use the spa, the range of treatments looked good. Free parking in the basement carpark was a bonus. The location was convenient, with a couple of supermarkets and lots of cafes and restaurants nearby, plus a nice walk along the seafront. All the staff were very welcoming and pleasant.

Miinukset: Breakfast was excellent apart from the fruit juice which was provided from a machine and was extremely sugary. The apartment was perfect, except that it was a shame that the fire detector over the bed flashed brightly every few seconds.

Plussat: Nice touch giving us the happy birthday bottle of wine.

Miinukset: Distance from main hotel. Noise from plumbing in other rooms was very loud and would wake us up.

Plussat: The manager assigned us a beautiful studio apartment overlooking the ocean. We had a late arrival which I forgot to mention in my booking, but the staff was very friendly and swift to check in and explain all the wonderful facilities at this resort hotel.

Miinukset: Everything was perfect.

Plussat: As a regular portobay guest we did get invited to a lovely welcome drinks with a chance to meet other guests and the staff. the residence apartment rooms are amazing, they have plenty of space for 4 are well appointed and housekeeping excellent. Most of the staff and the fabulous breakfast buffet are outstanding. The pools, spa and leisure facilities are excellent including a gym, several pools, games room, daytime activities and a free bus to funchal. Views and location perfect for the sea and city.

Miinukset: Despite having stayed at the hotel chain more than 5 times before, the receptionist who welcomed us wasn't the usual warm welcome and there were problems with getting our prestige discounts and we couldn't take a non-resident into the sauna/steam even if we offered to pay! we also had only a partial sea view - which was disappointing for the money paid.

Plussat: This was our 4th stay at the residence. The staff are friendly and helpful. The place is spotless and has a relaxed atmosphere. We always enjoy our stay and will return next year

Plussat: The hotel is a great experience. Very nice, beautiful gardens, many pools, quiet and large, clean rooms, very convenient. Great view to the ocean, supermarkets nearby, inside and outside restaurants very good, the area and location is also very nice. Personel very polite and friendly, kitchen is great with a wide variety of excellent portugise food. All in all the hotel was a very good choice for Funchal and we had a great time there.

Miinukset: Nothing to complain about.

Miinukset: - The brakfast.buffet was OK, but the orange-juice was not really "orange-juice". Too sweet and artificial. - We never used teh dinner-buffet. To pricey for the offered food.

Plussat: The accommodation was excellent and as we we travelling with 2 other couples we had asked for the rooms to be in close proximity and we're delighted to have 3 lovely apartments next to each other.

Miinukset: There were very few young residents., but as we were all 60/70 it did not matter.

Plussat: The rooftop pool, bar and restaurant were the perfect places to hang out and unwind at the end of a full day in Madeira. Being able to book everything through the front desk (dinner, rental car, etc.) made for a very easy stay. Got great advice from the front desk in general.

Plussat: Excellent breakfast,very good location near to the marina but not noisy in the hotel

Miinukset: the system for controlling the room lights was overly complicated.

Plussat: Location. Pool. Breakfast. Good ac. Shops below. A great stay overall

Miinukset: Rooms are super dark and lighting is odd. But you could open the doors on the terrace so that helped.

Plussat: The staff were really friendly and helpful. Location was perfect. We upgraded, and the room was spectacular. All very quirky and modern. It was situated above a small shopping centre and a 10 minute stroll to the promenade. A twenty minute walk to the right of the hotel took you to the restaurants and shops "up the hill" and a fifteen minute walk to the left took you to the restaurants in the old part of the town. There was something to do every day...lots of culture and steep hills! ( But bus transport or taxis can get you around too ) We used the " Hop-On Hop Off bus " and saw so much. Definitely worth the money.

Miinukset: The pool was situated on the top of the hotel with great views. This was lovely, but there were only 34 sun loungers. Had to get there early:-)

Plussat: Location, balcony, staff

Miinukset: The elevator

Plussat: Very cool style & design comfortable furniture very Friendly staff Stunning roof top bar and jacuzzi Junior Suite with nice hot tub next to the bed

Miinukset: Construction Noise

Plussat: Hyvä sijainti, erikoinen, paljon taidetta,mukava henkilökunta

Miinukset: Allas ja koko alue (katolla)hyvin alttiina säällä, varsinkin tuulet. Osa taide-ratkaisuista vei pohjan käytön helppoudelta.

Plussat: Location was great, price was great. Clean hotel. Great staff. If you want to be in the middle of the town with great access to everything this is a good place to stay

Miinukset: There is nothing that I didn’t like about this hotel. It was perfect for what we needed.

Plussat: I loved the breakfast, lots of fresh fruit, delicious cheeses, fish, veggies and amazing pastries. The coffee is rather poor and the service seems a little annoyed. They serve you coffee or tea as soon as you’re seated but after that they kind of expect you to not bother them again.

Miinukset: I really didn’t like my room: dark, no place to put my things in the bathroom, no bathtub and very poor privacy for the toilet. When I asked for a room change, they would only upgrade against surcharge...which I understand if the place is well booked and high season but otherwise....

Plussat: Perfect location, close to the old town and also to the new parts of the city. Service and our treatment was exceptional

Plussat: All was perfect simply a gourgeours hotel, loved everything about it, stayed in room 214 Junior suite 5***

Plussat: Huone oli tosi hiljainen, ei kuulunut naapurihuoneista mitään. Sijainti on paras mahdollinen, palvelu oli erinomaista, aamupala loistava, sängyt tosi mukavat ym.

Miinukset: Valaistus oli ehkä liian automaattinen ja wc+ suihkutilassa oli yhteinen ovi!

Plussat: Great location, brilliant room (apart from its location within the complex), comfy sun beds, delicious choices at breakfast and all staff were helpful and friendly.

Miinukset: Poor swimming pool - it's only 1.5m deep and freezing - so not good for swimming, the gym is hidden in a corner in the basement. Our room overlooked the garden/park next door so we had lots of disturbance from noisy drug users and dealers.

Plussat: The staff were very friendly & helpful in all departments. The hotel location is excellent being on the sea front, quiet, but very near the town & all the facilities. All the walking was flat which suited my husband on his mobility scooter. The Spa & indoor pool were very good too.

Miinukset: The loung area in the hall was a bit sparse & spread out.

Plussat: Everything

Miinukset: Nothing

Plussat: Ovation is great, lots of restaurants. Hotel facility great. Breakfast is fantastic.

Miinukset: Female reception very gruff, felt like I was bothering her. Not friendly and very curt. The young girls at the desk were very friendly as were the men but the 2 female older staff members were not.

Plussat: clean & comfortable room.

Plussat: Location and rooftop pool

Miinukset: Nothing

Plussat: The staff did respond to my requests for an alternative room as well as getting us checked in earlier. Also, we tried the evening dinner buffet and it was exceptional.

Plussat: This hotel is in an excellent location and this is the reason I chose it over several similar standard hotels in Madeira. The facilities are good with a range of options for sitting in the sun and relaxing. Housekeeping is very good and the rooms are maintained to a high standard. The gardens and grounds are very well kept with an interesting variety of flowers and shrubs. Entertainment is provided every evening and though each evening was very different they all appealed to a wide range of guests. The spa is excellent and I would recommend making the most of a treatment during any stay.

Miinukset: I was disappointed with the quality of the breakfast. There was a wide choice of both hot and cold breakfast dishes and the choice offered was varied, to some extent, each day. However, all hot food is retained in warming dishes and these will only ever provide warm food. In addition of course they produce steam which has an impact on the food inside. Eggs continue to cook in the warmth and end up rubbery. For a hotel of this quality, this is the weakness in what they offer. I only ate in the restaurant on the first night. The buffet dinner was not of a good quality and the al a carte dishes arrived luke warm and poor. However, the options for eating out close to the hotel are plentiful and, in most cases, considerably cheaper. In addition, I was surprised to find so many staff who did not seem to be happy in their work. Whilst they were all polite and efficient only a minority could manage a smile and very few engaged with the guests.

Plussat: The hotel has a superb location and the rooms are large and comfortable. The staff were so friendly and the spa is excellent.

Miinukset: Would have preferred a more central sea view

Plussat: All-in-all a good place, quality hotel with decent style. Breakfast is very decent. Location is good - in the middle of old city, good if you are up for touristy things. Fair value for money. A perfectly decent hotel - an upper-medium 4* experience

Miinukset: Staff is ok but could be a bit more forthcoming. Overall, a bit of a mass-tourist experience - you can see that the place is mostly booked by tourist agencies/en mass...

Plussat: Erittäin siisti ja rauhallinen majapaikka huolimatta keskeisestä sijainnista aivan vanhan kaupungin kupeessa. Vieraiden ikärakenne myös varmistaa paikan levollisuutta. Erinomaiset palvelut ja hyvä aamiainen. Kerrankin aamiaisravintola riittävän suuri ja oikein mitoitettu vieraiden määrään. Parkkihalli kätevästi myös käytössä. Room serviceä ei varsinaisesti ole mutta ravintolaan soittamalla pientä syötävää sai tilattua huoneeseenkin.

Miinukset: Ei moitteen sijaa

Plussat: Hotellin sijainti oli erinomainen, Aamiainen tosi monipuolinen, jokaiselle jotakin. Huoneen siivouspalvelut toimivat hyvin.

Miinukset: Ottaen huomioon asiakaskunnan kokoonpanon hotellin kannattaisi kiinnittää hieman huomiota baariympäristössä esitettävään ohjelmaan. Arvelen, että hieman ikääntynempien vieraiden, itseni mukaanliukien, parissa oltaisiin vielä tyytyväisempiä, jos baarissa pystyisi keskustelemaan muiden vieraiden kanssa. Nyt oli ajoittain musiikki niin äänekästä, ettei tähän ollut mahdollisuuksia.

Plussat: This is a great hotel with staff who are helpful and friendly. The location is good if you want access to Funchal but don't want to be right in the middle of it all. We had a lovely room with a great view (thank you for the upgrade, it was appreciated). Good range of choices for breakfast with friendly staff. Shuttle bus service into Funchal is useful, although we found it easy to walk into town and back.

Miinukset: There wasn't anything we didn't like, but we would have appreciated being able to swim in the evenings.

Plussat: Included breakfast and all paid for meals exceptional. Cleanliness very good View from room and terrace perfect Flower festival evening well worth a visit for.

Miinukset: Lack of staff for service from the bar (except pool bar) throughout the day/evening, also staff forgetting to bring drink or taking up to 45 minutes, sometimes just leaving as they had taken so long. I appreciate at quiete times you would reduce staff, however to to the point of being no service.

Plussat: Breakfast, fantastic see view from the terras and our room

Miinukset: No complains

Plussat: Complete commitment of staff to comfort of guests Excellent breakfast V comfortable beds Highest level of cleanliness Beautiful views from balcony and terrace

Plussat: We were allocated a great room with a super sea view

Miinukset: The taxi ordered to take us bus station was very late and the driver did not know where the bus station was and spoke no English. We very nearly missed our bus to Santana.

Plussat: Sijainnista ihan meren rannassa ja parvekkeesta merelle päin.

Plussat: View from our room....they upgraded us on arrival. Breakfast very good choice and being able to sit out overlooking the sea was wonderful. We only had one lunch which was nice and served around the pool.

Miinukset: Just a little surprised that so few people used the bar later in the evening, however we have never holidayed so early in the year before. But that is not the hotels fault.

Plussat: Breakfast, beds, view, cleaning, quietness

Plussat: Excellent value for money hotel with a splendid view on the cliff and the ocean. Beautiful terrace with bar, also overlooking the ocean. Indoor and outdoor swimming pool.

Miinukset: Very few parking places at the hotel in a paying parking neighborhood.

Plussat: Large room, nice view on the sea, balcony. Breakfast available on the roof terrace open air with view on the sea. Large variety breakfast. Coffee and tea in the room, welcome chocolate. Friendly staff. Free shuttle bus to city center 3 times a day.

Miinukset: Only a few parking spaces (6 for the entire hotel)

Plussat: everything was great. a friendly staff, all amenities. very good breakfast! not to mention the views ... WOW!

Plussat: Everything

Miinukset: Very used carpet in a main bedroom. It looks dirty.

Plussat: Home was nice, kitchen, salon, televisión channels etc.. We were near to the road to catch the bus into Funchal.

Miinukset: There was no cushions on the sun beds on the terrace. The area was very hilly, you need a car.

Plussat: Hyvä sijainti jos on auto millä liikkua

Miinukset: Ajoittain liikenteen melu liikaa

Plussat: Mahtavat näköalat merelle ja Funchaliin, upeat asunnot. Kerrankin kuvat vastasivat todellisuutta.

Miinukset: Vain ulkoallas, lämmitetty, mutta ei kylmällä tehnyt mieli uimaan. Spa, kuntosali ja sisäallas hotellilla maksullisia Palheiro Villagen asukkaille (aikamoisen kalliita). Kaupat ja ravintolat matkan päässä.

Plussat: Huge villa, well equipped with everything you need except there was no good coffee machine like nespresso. The garden is nice and the terrace is lovely for breakfast and diner. Beautiful view on the sea and Funchal. The maintenance is excellent, it looked like new. The cleaning is OK, some the bed-sheets had black stains from some machine oil I guess. If you are not on the main road but inside the compound, it's very quiet and relaxing. The pool in the village forum is heated and not crowed in early July, we were almost alone most of the time, excellent to relax after a good walk. We were sad to leave!

Miinukset: May be better cleaning, but it's not a big deal, it was clean. Bad smell in the closets because of humidity, but I'm not sure they can do much about it. Again not a big deal.

Plussat: Great location. Kitchen was well stocked. Very clean.

Miinukset: Didn't really like the pillows on the bed.

Plussat: We enjoyed the location closer to nature and the facilities in the flat and the surroundings. Although it is locate outside Funchal it is easy to get to places.

Miinukset: not having a safe and not having details for the bus but once we figured out it was easy to get into Funchal.

Plussat: The villa was stunning, we called it “the palace”! The private pool was gorgeous, as were the views, and the villa was very well thought out. Loved the Palheiro gardens with discounted entry. So beautiful & a great cafe.

Plussat: The villa was beautiful. Decorated to a high standard with everything we needed. The pool was perfect, we are so pleased we paid the extra for it to be heated. What can I say about those views, in one word....spectacular. We hired a car so got to see around the island too which is so beautiful. Very sad to be leaving, we’ve had a lovely holiday.

Miinukset: Nothing!

Plussat: Beautiful ocean views from all rooms.

Miinukset: The host accidentally showed us a two bedroom apartment in mistake. That location (Apartment model is same as ours but someone luckily booked it) offers the best views of all. I wish that the pictures of each apartment should be specific to that apartment only, not to confuse with other apartment's ones.

Plussat: Location was perfect with a beautiful view on the bay, amenities are continent and nice, nice and big pool, effective and kind staff, fully equipped kitchen.

Miinukset: Bed quality, one king was good, the second a queen was too small for two people, the mattresses quality of the single beds was poor.