Funchal hotellia

Plussat: N

Miinukset: En osaa sanoalomailu

Plussat: Staff friendly and helpful. Good breakfasts

Plussat: Excellent breakfast Nice pool and spa facilities Good peaceful location on the side of the city centre while remaining at walking distance, just perfect Closely located to nice restaurants

Miinukset: Pricey extras and drinks (4€ a bottle of water, 3.50€ a coffee, seriously? ) You are a guest of the hotel but still need to show a code to get a tiny discount on each bar or restaurant purchase; the discount should automatically be applied since they know your room number. Expensive spa treatments not that great

Plussat: Aamiainen erinomainen. Sängyt hyvät ja leveät. Vedenkeitin, kahvi ja teepussit huoneessa. Ilmaiskuljetus keskustaan.

Miinukset: Huoneen sijainti. Tuulen puolella ja vain ilta-aurinko.

Plussat: Lovely Hotel ,great Braeakfast buffet,Lovely views very friendly and helpful staff

Miinukset: It’s a 40 minute hilly walk into Funchal.The courtesy bus stops at 6pm,it caters mainly for older guests ie the background music is very old And outdated but we were there in January and there clients are probably just having a winter break

Plussat: good location calm proper

Miinukset: nothing

Plussat: The grounds were beautiful.

Miinukset: The hotel services were not 5 star

Plussat: Staff friendly, lovely location, very clean

Miinukset: Sheets didn't fit the lovely comfy beds, they need to be bigger!

Plussat: Great varied buffet breakfast. Lovely sea water outdoor pool. Sea facing room. Good walking from hotel & sguttle bus into Funchal

Miinukset: Buffet dinner sometimes not to our taste

Plussat: Ystävällinen ja tehokas henkilökunta . Hotellissa viihtyy hyvin . Hyvä allasalue. Vaikka hotelli on melko kaukana keskustasta, hyvällä hotellibussipalvelulla Funchalin keskusta on helposti saavutettavissa.

Plussat: The Pestana Grand Madiera is a beautifully appointed hotel in a lovely seaside location. The rooms and public spaces are to a very high standard.

Miinukset: I found the staff to be a little unwelcoming.

Plussat: The rooms were excellent with great shower and really comfortable beds. All of the reception rooms were comfortable and roomy, as was the main dining room. The outdoor areas were spacious but he sun-loungers not as comfortable as the balcony chairs. Wonderful pools though too cold to use in January! Once open, the spa facilities were terrific.

Plussat: Great place for a luxury holiday; sea view rooms are best.

Plussat: Location. Room with ocean view. Food

Plussat: nice facilities, great breakfast, lovely staff

Miinukset: food etc in hotel very expensive. Bottled water left in room as 'courtesy' was over 3 euros per bottle! Not possible to get food after 10pm.

Plussat:

Miinukset: poor pool service. poor lunch service had to go looking for staff for drink/food. Gala Dinners @ euro 240 each, I think not!

Plussat: Faciliies, gardens and pool area, breakfasts, staff helpfulness

Miinukset: Quality of towels

Plussat: Got a free upgrade on my room, everything was exceptional, the room was very large, the balcony was amazing and the view was great. Breakfast is good, lot's of food and diversity. Went to the indoor pool and also the jacuzzi, everything great. I would repeat definitely.

Miinukset: Nothing, loved everything.

Plussat: This hotel and its staff is 100%, the food service and views are all outstanding

Miinukset: There was nothing to find fault with

Plussat: Very good facilities and excellent staff

Plussat: Aamiainen oli hyvä - tosin samanlainen joka aamu. Hotellin sijainti on melko hyvä ja keskusta on kävelyetäisyydellä. Huoneen siisteys oli hyvä.

Miinukset: Ei moitittavaa.

Plussat: Great location, stylish design and spacious, clean room and areas, friendly staff. Lovely balcony terrace with a superior room, sea view but private at the same time.

Plussat: Location pool size of rooms

Miinukset: Price of cocktails

Plussat: loved the waiters they where on top of things with coffee and keeping the tables clean

Plussat: Aamiainen ja illallinen todella hyviä. Henkilökunta mukavaa ja leppoisaa. Erityisen hyvä: Carla respasta. Oiva keksintö pulujen häätöön, joka toimi:täytyy kokea ja nähdä itse.

Miinukset: Itse hotelli oli kiva, mutta huoneet kaipaisivat raikastusta. Olin pyytänyt allergiahuoneen, mutta ilmeisesti sellaista ei ollut tarjota. Huoneessa oli aina sisään tullessa ikävä tuoksu. Ilmastointi piti todella kovaa ääntä, mutta oli silti suht tehoton. Ainoa miinus ravintolassa oli likaiset astiat. Niistä oli sanoneet monet asiakkaat ja esimerkiksi tarjoiljamme etsi eräänä aamuna 7 eri pöydästä, ennen kuin löysi puhtaat kahvikupit. Eikä likaisuus ollut mitään pikkuisia pinttymiä, vaan ihan kunnon likaa ja oli jokapäiväistä. Näiden seikkojen vuoksi hotellin tähtiluokitus lupasi liikoja.

Plussat: It is a good hotel, the stuff from the reception is very kind and helpful. The view from outside pool is very nice.

Miinukset: We didn't like the noise that came from outside. They said that it comes from a power generator which was located on that side of the hotel. It is not a good excuse for an 5* hotel especially because we had made the reservation with 6 months before. It's hard to belive that the room we've got was the best they could offer at that time. We had paid a partial see view room but we couldn't enjoy the view from the balcony because of the noise :( ...

Plussat: We had a wonderful suit with a fabulous sea view. Buffet breakfast had a huge choice. We opted for the half board option - great dinner, very good value, high quality of food

Miinukset: Nothing

Plussat: This is an exceptional hotel which we booked at a great price. The room was spacious and had a nice view with a nice veranda. The staff were very friendly and helpful and quick with checking in and out. The rooms were clean but not what you would expect from a 5 star hotel. It is not in the centre of Funchal but in Lido which is about a 20-30min walk away but it is in the nicest area of Madeira with shops, restaraunts and buses close by into the centre of town. It is overall a fabulous hotel that if you get a chance to stay at when they offer these great rates you should absolutely take the opportunity to do so!

Miinukset: Everything was almost perfect except for the cleanliness. It is a very clean hotel however the cleanliness is not as one would expect from a 5 star hotel!!

Plussat: A free upgrade to a suite is always a good thing ;-) Staff at the Spa was exceptional!

Miinukset: Hotelstaff at diner was less polite. For a 5 star hotel most of the staff doesn't go "one step further"

Plussat: Excellent value for money, very clean rooms, very friendly and helpful receptionists, excellent location

Plussat: it was so good I will return again

Miinukset: no

Plussat: comfort,good food, good staff, relaxed atmosphere.

Miinukset: no.

Plussat: Upeat tilavat huoneet merinäkymineen. Spa hierontoineen erinomainen liikuntaa harrastavalle. Ilmainen pysäköinti hotellin pysäköintihallissa. Monipuolinen aamiainen. Hinta/laatusuhde kohdallaan.

Plussat: A comfortable brand new hotel with excellent facilities and a varied and tasty buffet breakfast. Lots of restaurants nearby and other facilities (supermarkets, car hire, travel agents). Even the rooms without sea views have a fairly good view of the sea!

Miinukset: It is a little further from the centre of Funchal than I had thought - however for €3 for 3 days you can get a bus pass and lots of buses pass close by the hotel.

Plussat: An excellent hotel, but the holiday was spoiled by the aforementioned lack of spa and leisure facilities. The main reason why we chose this hotel, and not mentioned in your advert.

Miinukset: See above.

Plussat: This is a new hotel and everything was fine, altough there were some facilities that were still closed (gym, spa).

Miinukset:

Plussat: Very modern, lovely facilities and very clean. The food was excellent.

Miinukset: Nothing

Plussat: Rauhallinen, laadukas, viihtyisä, pieni, kodikas tunnelma,

Miinukset: Lähtö..

Plussat: The hotel is very clean and the staff is also nice. We enjoyed the breakfast as well.

Miinukset: Location, is a good 30 mins walking from funchal and it includes a big hill as well. I thought it's worth it for some quiet time away from the city but it was not the case. The initial room we had was half towards a busy street. The pics were a bit misleading so we changed 3 rooms to get one with sea view but not to the street. It was on the 5th floor out of 11 and to really enjoy the view you should stay at the upper levels. I felt the beds were uncomfortable. And they are actually 2 singles put together

Plussat: Aamiainen oli kaikinpuolin erinomainen.

Plussat: Huippuaamiainen! Hyvä sijainti, siisti ja kiva kokonaisuus. Ihana merinäköala. Myös auton sai parkkiin hotellin pihaan tai talliin.

Miinukset: Sauna ei ollut päällä luvattuina aikoina klo 10-19. Se piti kuulemma erikseen pyytää, mutta tästä kerrottiin meille vasta loman puolivälissä. Lisäksi sängyn muovinen patjan- ja tyynynsuoja hiosti ja haittasi nukkumista.

Plussat: Hotelli on täysin remontoitu (2017, ent. Gorgulho), kaikki oli uutta. Hienot näkymät merelle parvekkeelta, ystävällinen palvelu, monipuolinen aamiainen. Ei lapsia! Saunaosastokin ok.

Miinukset: Huoneessa ei ollut vaatekaappia. Uima-altaan vesi oli todella kylmää (tosin keskitalvella ehkä ymmärrettävää ).

Plussat: Aamiainen oli monipuolinen ja maukas. Näkymä huoneesta ihana! Hotelli sopii erityisen hyvin pariskunnille!

Plussat: Very nice staff , rooms spotless

Miinukset: Not very quiet

Plussat: The rooms look neat and new and the size is good. They are cleaned well on a daily basis. The sea view from the room is lovely. The beds in general are soft and comfortable. The breakfast is amazing and offers plenty of choice. We loved the rooftop bar as well! Good cocktails and amazing views. They have blankets so you can stay even though it's getting a bit chilly. Good location as there are enough good restaurants in the area that you can easily walk to. Walking to Funchal takes about 30 minutes.

Miinukset: The smell in the reception area! Gave us a headache instantly. And there is some kind of plastic layer in the bedding which makes you sweat at night even though you usually don't. It might be an idea to talk to the neighbors about their dog because of it's endless barking sessions that drive the hotel guests crazy.

Plussat: I had a lovely stay, well looked after by all the staff. Nothing a problem at all.

Miinukset: Nothing at all comes to mind .

Plussat: cheap dinner

Miinukset: The worst hotel in Funchal, definitely the ugliest

Plussat: We enjoyed the ocean and Funchal view from our balcony. The bus station, the ocean, and the supermerkat was nearby. The hotel was about 30 minutes on foot from the center. It is a good level 3 starts hotel for good prize.

Miinukset: The building from outside is looking not nice. Little big noisy.

Plussat: The breakfast was pretty good. The room was clean and had a balcony, which was nice.

Miinukset: The hotel building itself does not look that nice. It was also a tiny bit far from the centre.

Plussat: Very friendly staff and convenient location. I felt that it was good value for the money I paid and the staff did all they could to make me welcome

Miinukset: It looks old fashioned from the outside,heavy blue tiles. The room I stayed in, although quite spacious, was rather dark, due to the fact that the shutters had no catches to keep them open.

Plussat: Paras tapaamani henkilökinta, miellyttävä vastaanotto, avulias . huoneet pidetään siistinä,

Miinukset: Hotelli ulkoisesti vanhahko ja osin jopa rapautunut. remontin tarpeessa...Huoneet siistit, pienet ja hieman ankeat.Ikkunoissa ei eristeitä joten kadun puolen huoneissa melu voimakasta.

Plussat: Can't fault this place .... We were a family of four including two children under 4. Everything was great and the location, facilities and staff were all above expectations as was Madeira itself. Will hopefully return and thoroughly recommend it to similar groups.

Miinukset: Nothing

Plussat: Friendly Staff. Lovely Dinner. Good Location Green + Sunny.

Miinukset: Al Things excellent.

Plussat: Minikeittiö ja siellä kunnon jääkaappi! Rauhallinen. Hyvä, runsas aamupala. Hyvä ostoskeskus aivan lähellä. Hyvät kulkuyhteydet.

Miinukset: Vanhahtava sisustus. Huonot tyynyt.

Plussat: Friendly staff

Miinukset: The hotel is in three buildings and each with lifts to different levels and to the garages. For older people the number of lifts were a little confusing and there could be notices to make the lift use easier. In 6 days we had only just got used to the system.

Plussat: The staff were so helpful and friendly, the hotel was exceptionally clean. The location is 4 km from the old town but there is a bus stop from right outside the hotel, there are about 3 buses an hour in the week (1.95 Euros single fare) although we walked from the hotel it took about an hour and a very pleasant walk along the front where there is a promenade most of the way.

Miinukset: Nothing

Plussat: Rauhallinen, hyvällä sijainnilla oleva hotelli. Aamupala riittävän runsas.

Miinukset: Hotelli ei ollut varustautunut asianmukaisesti etukäteen lähetettyyn toivomukseen pehmeästä sängystä puolisolleni, jolla on ollut selkäongelmia. Hotelli ilmoitti etukäteen laittavansa petauspatjan. Todellisuudessa petauspatja oli lakanan paksuinen kangas, jolla ei ollut mitään vaikututusta sängyn pehmeyttämiseen. Hotellin olisi pitänyt ilmoittaa etukäteen, etteivät he pysty auttamaan asiassa, jolloin olisimme valinneet toisen kohteen. Nyt jouduimme siirtymään heti ensimmäisestä yöstä lähtien toiseen hotelliin. Silti hotelli laskutti kolmesta vuorokaudesta. Maksettavien vuorokausien määrä kasvoi, koska booking.com ei vastannut tai reagoinut lähettämiini viesteihin uloskirjautumisesta!!!

Plussat: Sama kun edellinen vastaus

Miinukset: Vaikee sanoa kaikki oli ihan ok.

Plussat: Food was good, staff were friendly, room was nice.

Miinukset: Went during coronavirus period so health suite was closed. The outdoor pool is not heated

Plussat: Breakfast choice was superb. Delightful pool area. The beautician was delightful and very professional.

Miinukset: Very functional room. Cheap toiletries.

Plussat: Ystävällinen henkilökunta ja tilava huone. Runsas aamiainen.

Miinukset: Hotellissa olisi voinut olla pieni leikkinurkka lapsille sekä lastenallas

Plussat: Sijainti meren rannalla. Mahtava näköala merelle ja Gabo Giraolle. Kävelymahdollisuus keskustaan rantapromenadia pitkin. Hyvät bussiyhteydet myös lentokentälle. Siistiä oli. Ystävällinen henkilökunta. Huoneissa puulattiat

Miinukset: Huoneet vaatisivat hieman päivitystä. Olivat siistit ja toimivat, mutta ilmeeltään vanhahtavat. Kokolattiamatot käytävillä kamalat. Onneksi huoneissa oli puulattiat.

Plussat: Rauhallinen sijainti, erittäin hyvä aamiainen ja mukava henkilökunta. Saimme todella upean huoneen, josta oli esteetön näköala merelle. Kiitos siitä !

Plussat: rauhallinen,hyvä sijainti

Plussat: breafast

Miinukset: some days very very windy the outside the swiming pool could not be used a kind of a wind protection would for sure help.

Plussat: The position of the hotel and the room the view was fantastic and the food was very good

Miinukset: none

Plussat: Right next to Poces do Gomes

Plussat: Vaelluksen jälkeen oli mukavaa käydä hotellin saunoissa rentoutumassa.

Miinukset: Luvattu merinäköala huoneen parvekkeelta oli nähdäkseni liiottelua.

Plussat: We had an excellent stay at the Golden Residence. The hotel and rooms are in very good condition, the staff is very nice and helpful (especially Hermes :-) ). The location is very good, near the seaside and the promenade on one side and next to the big street (Estrada Monumental) on the other side, with a very nice shopping on walking distance. The food of the restaurant is very good and we had a small but well equiped kitchen in our room. The indoor pool, jacuzzi and sauna were well maintained and offered a nice break on cloudy days.

Plussat: The receptionist Debora is absolutely fantastic. She has answers on every single question regarding hotel/ Madeira/ Porto Santo

Miinukset: everything was perfect

Plussat: Superb breakfast; hotel facilities especially the sea access, swimming pools and spa. Service and the Staff is really 5* and go the extra mile.

Plussat: Perfect ocean view - upgraded to a suite.

Miinukset: Nothing

Plussat: We liked everything about this hotel. The setting is splendid with great views. The gardens are colourful and well kept. The room was spacious, extremely comfortable and very well serviced. The staff were very engaging and genuinely caring. The pool area was spotless and the salt water pool excellent for a swim. The breakfast buffet in the Rose Garden was exceptional especially the fresh fruit (including local varieties) and the freshly made omelettes as well as the warm pastel de nata. The changing evening buffet in the Rose Garden was also good with high quality produce well cooked. The starters and patisserie were particularly classy. Finally in the prevailing climate of worries about the pandemic, standards of hygiene were extremely high.

Miinukset: Nothing, all was good.

Plussat: We traveled in early March for our honeymoon and had a fantastic two night stay. We booked a superior room with sea view but got upgraded to a superior room with Bay view, which had a gorgeous balcony from where you could see Funchal, the ocean and the sunrise (if you’re an early riser). The bed was very comfortable. The staff is great. We enjoyed eating breakfast at Gallo d’oro, especially the service and nice views (food was also good but not as memorable as the pleasant surroundings). It was amazing to sit by the pool over the cliffs with a view over the ocean and Funchal while lying in our sun-beds. The location and the views is quite something special. We were happy with the quality of the restaurants in the nearby area.

Miinukset: The hotel is located in a crowded tourist place with busy roads (not fun to walk around). It’s peaceful while you’re within hotel facilities but as soon as you walk out of the hotel we grab lunch or dinner the relaxing glow of the hotel fades away. As young adults who are comfortable arranging our own transport (car rental), we feel we got more value for our money staying at another place outside Funchal later in our trip. If you are looking for adventures you may prefer to stay at another place. For our honeymoon trip and with our available budget, staying two nights at the Cliff Bay Hotel was just perfect.

Plussat: It really is an incredible experience. From the welcoming staff to amazing food. The facilities are amazing and it is 5 star in all ways

Miinukset: Nothing. It was an amazing stay.

Plussat: The hotel has an excellent location. Great environment, excellent food

Miinukset: One thing we found disconcerting was that the hotel only provide one complimentary water bottle for day of arrival and any subsequent water bottles are charged at a rather extortionate cost, reflects poorly on a 5 star hotel with great reputation. I suggest walk 20 metres and get 1L water bottle for less than 0.50euro

Plussat: Huoneen merinäköalasta ja hotellin tunnelmasta

Miinukset: Huoneessa liian vähän sähköpistorasioita

Plussat: we had a very nice sea-view, and shall return. Nice indoor pool when the weather was not so good

Plussat: Great large room with a good ocean view. Used the pool and gym facilities every day. Good breakfasts.

Miinukset: Drinks & Food at the Cliff Bay were expensive, however there are many good quality and cheaper places to eat and drink close by (try Frangos around the corner and have the piri piri chicken and tomato salad).

Plussat: The room was beautifully decorated and was very comfortable.I really enjoyed being able to relax in different areas of the hotel.

Plussat: Size and layout, location of room.

Miinukset: Was turned away from restaurant for breakfast, very brusquely and without any assistance as to where I should go. When I asked another member of staff for directions, he pointed me back to the restaurant I had just been ejected from. There then followed an altercation in Portugese with me finally, and with a lack of good grace, being seated in what I late learned was the "VIP" restaurant. I was assured by the second member of staff that the package I had paid for entitled me to eat in that restaurant. I was somewhat surprised to find later that my partner, who breakfasted before me, had also been turned away from this restaurant and had eaten elsewhere. If you are going to be a 4\5 star hotel, then you should provide 4\5 star service.

Plussat: Real 5 star approach without any pretentious attitude. Everyone very friendly and extremely helpful. A truly relaxing and enjoyable holiday. Will definitely return to this location and hotel.

Miinukset: N/A

Plussat: hyvä allasosasto hyvä aamiainen upea paikka

Miinukset: reception henkilökunnassa puutteita

Plussat: Hieno hotelli, hyvä ympäristö, erinomainen palvelu, erinomainen aampala

Miinukset: -

Plussat: Ystävällinen henkilökunta, rauhallista, hienot tilat, hyvä hinta-laatusuhde, huomioiva palvelu

Miinukset: Ei jatkuvaa koputusta huoneenoville (esim.minibaarin voi varmasti tarkastaa siivooja, ei erillinen tarkasta aamulla aikaisin), henkilökunta oli ystävällistä, mutta yritti ehkä välillä jopa liikaa. Ikäjakauma oli melkoisen vinoutunut, keski-ikä varmasti yli 70v, tästä voisi olla maininta. Seurasimme, että kun lapset vähän leikkivät altaalla, henkilökunta huomautti heille heti,että pitää olla hiljaa

Plussat: Hieno sijainti. Asiallinen hotelli.

Miinukset: Väitetty "garden view" oli hieman liikaa luvattu. Näkymä oli sisääntulolle jossa pyöri takseja ja turistibusseja yhtenään. Toki siinä pieni puutaakin oli, mutta se ei ihan vastannut odotuksia viiden tähden hotellin puutarhanäkymästä.

Plussat: The friendliness of the staff and the hotel's facilities

Miinukset:

Plussat: The staff very friendly and efficient

Miinukset:

Plussat: very laid back hotel with good but not obtrusive service

Miinukset: leaving

Plussat: Beautiful gardens and the view from the room is amazing. The room is also very spacious.

Miinukset: The rooms (especially the carpet) and the pool area need to be updated. Food quality could be improved...

Plussat: The hotel has a certain charm, related to the history (the common part in the ancient villa), view from Monte on the ocean and Funchal, the gardens and the large part of the staff.

Miinukset: The hotel equipment is poorly maintained, not renewed, the noise from the lift motor in the neighboring rooms terrible. Pigeons make balcony every morning so dirty, that it cannot be used. Breakfast offering and organization have a lot of room for improvement.

Plussat: Spacious bedroom and bathroom with a great view. The garden was absolute lovely. Great to have the tropical garden and cable car so close by.

Miinukset: We thought the in house restaurant was a bit overpriced.

Plussat: Restaurant a la carte very good. Extensive gardens well cared for.

Miinukset: At the breakfast buffet the hot selection was barely warm.

Plussat: It was a terrific location. Close to the cable car and mountains. The hotel was very clean. Breakfast was included and very tasty. Front desk staff very helpful.

Miinukset: 1. Low-quality coffee. 2. Mediocre to Bad WiFi in an otherwise great hotel might have kept them from a 5 out of 5 rating.

Plussat: Quiet hotel, beautiful gardens, elegant furnishings, library with books in English to read. Lovely Views. Helpful reception staff. Good value. Very good restaurant 5 mins away in Babosas.

Miinukset: No fresh coffee, only instant. No tea/coffee in bedrooms. No bar staff. No internet in bedrooms. Very steep up and down to nearest cafes and restaurants, bus stops and attractions. 4c colder than Funchal centre, 550m below.

Plussat: A lovely location in the hills above Funchal. The restaurant served good quality food for all meals.

Miinukset: The hotel really needs an overhaul. There were two mouldy patches on the ceiling in our room, the extractor fan did not appear to work, and we were without a bath plug for our five-night stay, despite reporting the problem early on. Not really five-star provision.

Plussat: A very nice hotel, in a beautiful, quiet location. The staff were very friendly and accommodating

Miinukset: The 'courtesy bus' to town was very infrequent, and did not run on Sundays. Dinner in the hotel was disappointing, and the service slow.

Plussat: Our room 979 was fantastic , I emailed the hotel before hand - my request for a quiet room , twin ( had 2 v comfortable doubles) with a pleasant view ( wow sea views from this room’s balcony ) exceeded our expectations as we had only booked a twin side view room- Although we had to eat early 630/7. Was able to use 3 specialty restaurants on our short stay. The Japanese one was our favourite. The buffet for breakfast and lunch was very good. Especially the fresh fish cooked while you waited. Also it was nice to be able to eat outside for lunch. All the staff were very friendly and helpful. We asked for diet coke for fridge and this was remembered. Liked having a kettle in our room. Although only 1 choice of each wine colour -type i liked the dry white . Although only a glass served With meals at a time the staff fill up as soon as one looks nearly empty. Thanks The Floaters decaf coffees were v pleasant after dinner too. Able to try several Maderia wine and some Poncha Rum via the AI. Although not all to my taste was nice yo try. The sweet Madeira wine with the lunch’s fruit cake was my favourite. Red Hop on off buses stop minutes away. Easy walk to a small mall - forum shopping centre which was open til 10pm .

Miinukset: Outdoor pool out of action until end of the month. Was able to use indoor pools/ spa instead - main disadvantage was it was a bit of an eye sore also wasn't prewarned before we checked in. Maderian restaurant- their signature dish was a let down. I hope just an off day for the chef but fish overcooked, no passion fruit sauce and 1 tiny sliver of banana only on it.

Plussat: The breakfast was great, especially the poached eggs and the porridge. Appreciated the choice of hot or cold plates. The room was large and comfortable with 2 double beds, plenty of pillows, nice duvets, comfy chairs, good sized TV, large bathroom, private balcony where you could smoke if you wished. Dining room staff and housekeeping staff excellent.

Miinukset: The food at the evening meal was disappointing, I would rate it only 2 or 3*. The shower area in our room, although very large, was lethal! The large shower tray was so slippery and there were no grab rails. Reception were able to provide a rubber mat when asked but this felt like a dangerous design error. Also nearly had several accidents going from room to balcony and vice versa - there is what seems like an unnecessary step down into the room - just when your eyes need to adjust to different light levels. No choice of what weight of bedding - only a quite thick duvet which was too hot the first night, a spare blanket would have been nice as a choice.

Plussat: Gym, swimming pool, quiet neighborhood, very helpful staff, tasty food, comfortable beds, clean room.

Miinukset: The gym has a lot of equipment, but most are rusty. Not very good coffee.

Plussat: - Siisteys, vuoteet, oma parveke, näkymä merelle, ystävällinen henkilökunta. - Sisäuima-allas oli lämmitetty. -All Inclusive oli monipuolisuudessaan positiivinen yllätys. Ravintoloissa oli jokaiselle jotain kaikkina kellonaikoina. Tuoreet hedelmät ja kasvikset, kuin myös jälkiruoat ja leivonnaiset olivat hyviä. Juomia - sekä alkoholittomia että alkoholillisia - oli kattava valikoima. - Hotellissa oli iltaisin musiikkia ja muuta ihan tasokasta ohjelmaa. -Kaupungin bussit kulkevat hotellin edestä, pysäkille matkaa ehkä parisataa metriä.

Miinukset: - Ison hotellin iso ruokasali oli hiukan kalsea, kovien pintojen tilassa äänet kuuluivat kovina. Olisi hienoa, jos löytyisi keino parantaa viihtyvyyttä. - Huoneemme oli ilmeisesti perhehuoneen toinen huone, koska siinä oli väliovi. Äänieristys ei ollut hyvä, naapurin puhe- ja tv:n äänet kuuluivat. - Ihan viittä tähteä en tälle ihan hyvälle hotellille antaisi.

Plussat: the hotel is so good that many people return year after year....

Miinukset: they have a lot of fish dishes and also stews/casseroles. It would be nice to have simple chicken breasts, steaks and things without sauce.

Plussat: Staff were lovely and hard working

Miinukset: Areas around the outdoor pool were quite slippy, more issues when kids were tempted to run around

Plussat: Hyvä näköala, yleisilmeeltään siisti hotelli, jota kunnostetaan parhaillaan, kaikista huoneista merinäköala ja ihan hyvä äänieristys, kolmena iltana sisältyi ruokailu ala carte -ravintolassa , auton sai ilmaiseksi parkkihalliin

Miinukset: Melko pitkä kävelymatka keskustaan

Plussat: Staff on check out was friendly, explained that even though we were no longer wearing our wristbands, we had access to lunch and drinks before we left. Nice little promenade walk when you leave the hotel through the pool-side entrance. Shampoo, body wash and lotion, soap etc provided. No conditioner. Drinks (pepsi, 7-up, briska and water) in fridge, part of all-inclusive and topped up when finished.

Miinukset: Grumpy male staff member checked us in - not a great first impression. Had blue plastic wristbands placed on us which were really tacky. Saw others wearing white or gold wristbands, just made me feel like we were cattle. You are told you can book the Italian/Madeiran/Japanese restaurant during your stay, you are not told to do this ASAP as they book up very quickly, therefore we were unable to visit any of them. Wanted to book a couples massage on a Friday and were told this is only on a Sunday - we were leaving on Saturday. Wanted to book any other massage - were told there was nothing available until Sunday. All inclusive "snacks" consisted of stodgy pizza, chips, chicken nuggets, cakes, salad - looked mostly like a school dinner. There were no actual snack foods available i.e crisps, popcorn, chocolate, biscuits, pretzels etc. No tea or coffee facilities in room. No room service available - not very 5 star at all. Towels in bathroom were harsh and rough, not good quality. Shower door had no sealant on the bottom so water would leak out onto the floor every time. Toilet paper was absolutely rubbish, so thin I could see my hand through it. I buy better quality toilet paper for my home! No slippers or spa/swimming towels in room, lady from spa had to contact housekeeping about it. Most furniture was old and dated. Breakfast was okay. Lunch was bland. Dinner was full of fish so overcooked it was hard. Food is not labelled adequately and does not pay attention to allergies or dietary requirements. It was often mis-labelled or not labelled at all. An omelette I ate ended up having ham in it - not suitable for my vegetarian diet at all and made me feel sick - this was not labelled as having ham in. This is a hotel where the elderly come to stay for a month or more on repeated visits - therefore most staff paid more attention to the "regulars", even bringing their buffet food to the table for them.

Plussat: Helpful staff, lots of space (about 30% full), plenty of food and drink. The weather was ideal for me - low to mid 20s all week.

Miinukset: Quality of cooking - food was mostly overcooked and recipes were ordinary, very little exciting or new.

Plussat: Sijainti erinomainen, huone asiallinen, aamupala erinomainen.Palvelu hyvä.

Miinukset: Viiden tähden hotelliksi sänkyjen patjat lähes ala-arvoiset, todella kovat. Pyyntöömme saada pehmeämmät patjat reagoitiin laittamalla ohuet kuluneet petauspatjat sänkyhimme. Tämä ei luonnollisestikaan auttanut. Ei täysin vastannut viiden tähden hotellia, kulunut.

Plussat: The suit junior.

Miinukset: nothing, everything was perfect.

Plussat: Good facilities, indoor pool, decent breakfast, comfortable suite, pretty reasonable value for money.

Miinukset: A little too far from the town centre.

Plussat: The hotel was exactly as described and also clean quiet and relaxing. The staff were friendly and helpful and any difficulties were quickly sorted out.I would be happy to use this hotel again.Value for money was very good.

Miinukset: A small suggestion is that the buffet evening meal was expensive if you had children with the charge at 25 Euros and half price for kids. There are too many excellent restaurants locally to make this viable. They should consider kids up to say 10 years eat free.

Plussat: Hotel rooms were big and clean. Big hotel, loads of facilities

Miinukset: Some of the staff were nice but some were quite rude. During 6 nights they never replaced the drinks in the mini-bar, which is quite weird.

Plussat: I really appreciated the spa services free of charge.

Miinukset: The price vs. the quality of the internet connection was too high.

Plussat: Lasten kanssa matkaillessa talvisesongin aikana lämmin uima-allas oli tärkeä ja illalla saimme pitää sen lähes omanamme ja lapset saivat käyttää jopa räpylöitä uidessaan,koska muita vieraita ei ollut. Suuri viihtyvyystekijä. Hotellissa oli vähän asiakkaita, joten se oli hiljainen ja meillä oli hyvä jr sviitti terasseineen, josta varsinkin lapset nautivat.

Miinukset: Aamiainen oli hyvä, mutta ravintolan ruoka mautonta ainakin huonepalveluun toimitettuna. Hotellin olisi paremmin pitänyt informoida vieraita ehdottomasta pulloveden käytöstä, ml hampaidenpesu. Normaalisti Madeiran vesi on ollut puhdasta, mutta nyt rankkasateiden ym jälkeen se ei ollut juomakelpoista. Saimme vatsataudin, koska huomasimme tiedotteen liian myöhään.

Plussat: Fantastic location - convenient for promenade, buses, restaurants, etc. Good sized rooms and wide range of facilities. Great pool area. Good choice at breakfast.

Miinukset: There were too many extra charges that really should be included in the room rate, e.g. tea and coffee sachets in room, use of room safe, etc.

Plussat: Excellent service, good location value for money

Miinukset: Very limited entertainment only piano and not every evening. Hotel was not fully occupied so may be beause of this but a whole floor with beautiful facilities not used at all.

Plussat: the good breakfast - the pool and gym facilities

Miinukset: the shower temperature was difficult to control. The whole hotel rather looks in need of an major renovation.

Plussat: The location .

Miinukset: To much noise from construction works on both sides of the hotel !!!

Plussat:

Miinukset: we felt that it did the not meet 5* standards that we usually find in such hotels

Plussat: Location was close to tourist attractions and had an amazing view.

Miinukset: Nothing, everything was absolutely perfect

Plussat: We had a room in the 8 floor with amazing panorama.(to the port/sea and the parts of the city spread out on the mountains slopes. The breakfast was very good and also the service of the staff.

Plussat: It was very easy to reach to the main street and the main part of the town. Airport shuttle station was very close and as far as the hotel itself was concerned, the staff were very friendly and helpful.

Miinukset: The indoor sport and swimming were not complementary and the hotel guests should pay for it. I would prefer to pay a bit more in the beginning and use hotel facilities without payment for each day of using.

Plussat: Hyvä monipuolinen aamiainen, hyvä sijainti. En suosittele kuitenkaan huonojalkaisille, hotellille jyrkkä nousu. Parveke pienempi kuin oletin.

Miinukset: Ilmastointi ei toiminut kunnolla.

Plussat: The views. The staff was also very kind and helpful.

Plussat: As soon as you walk into the Hotel you feel at ease due to the beautiful lounge area surrounded by orange lights then you have the staff who are very well presented and are very polite. The rooms are also very nice pictures do not lie couldn’t ask for better for the price I paid. Location of the hotel is spot on as it’s about a 10-15 minutes walk from the city centre where there are lots of places to eat and have fun.

Plussat: Breakfast was varied, amazing views from the room and restaurant, parking is free, and overall a comfortable stay

Miinukset: The facilities - indoor pool and jacuzzi were against a fee despite the room rate already being on the costly side. Room wasn't cleaned for 2 days due to Christmas but at least a basic cocktail was offered free of charge.

Plussat: Hotelli sijainniltaan hyvä.Aamiainen erittäin hyvä.Näkymät kaupunkiin ja satamaan hienot.Uimaallas alue hyvä ja siisti.

Miinukset: Ilmanvaihto äänekäs.

Plussat: The hotel was very well situated (just 10 minute walk from the marina) and was excellent value for money. It was also very comfortable and clean.

Miinukset: No negative points

Plussat: Hotel with a beautiful view to the bay.Try local vines and liquers in the bar.Breakfast is also very good!

Miinukset: No.

Plussat: Merinäköala, avarat huone- ja julkiset tilat, hyvä aamiainen, viihtyisä ja kuntouintiinkin sopiva ulkouima-allasosasto.

Miinukset: 1)Lyhin reitti keskustaan on hyvin jyrkkä ja huonokuntoisille raskas ja jopa mahdoton. 2)Sisäuima-allasosaston maksullisuus - siellä ei näkynyt ketään. Vastaavissa hotelleissa ei peritä uintimaksua. Lisäksi sinne kulku on mutkikas ja epäviihtyisä.3) Tallelokeron maksullisuus.

Plussat: Views of the hotels, Modern hotel. All the staff is well organised and friendly, yet discreet.

Plussat: Free breakfast was good with lots of variety. The room was clean. The decor was really good. Also, it was easy to spot the hotel driving because the design was different from the rest of the buildings in Funchal. Overall a great hotel.

Miinukset: Free wifi worked well within the limited area of the lobby and pool deck. However, the constant need (every 30 minutes or so) to log-in with both username and password of "guest" on my portable device was frustrating at times, and, in my opinion, served very little purpose. But, it was free... so can't really complain too much, right?

Plussat: Very clean and comfortable with impressive views.

Miinukset: Unimaginative breakfast without any proper coffee.

Plussat: Sijainti on loistava ja allasalue mukava kohteen sijainnin huomioon ottaen.

Miinukset: Aulatilojen sisustus/arkkitehtuuri oli erikoinen verrattuna muihin hotellin tiloihin.

Plussat: Todella siisti ja puhdas hotelli erinomaisella aamupalalla. Ystävällinen henkilökunta ja uudet hienot huoneet ( ei kokolattiamattoja). Kylpylä mukava lisä jos kelit sattu olemaan huonot (suomalainen sauna löytyy). Ilmainen nettiyhteys ja koneet. Erinomainen vaihtoehto Funchalin keskustan tutkimiseen. Useita ravintoloita pienen kävelymatkat päässä.

Miinukset: Korkeuserot saattavat yllättää...

Plussat: Breakfast was very good

Miinukset: SPA should be open later then 7pm

Plussat: Hotelli on laadukas, upeat maisemat kaupunkiin ja merelle. Keskusta on lähellä. Hotellihuoneet ovat suuret ja siistit sekä kaikki toimii hyvin.

Miinukset: Huomattava korkesuero vanhaan kaupunkiin vaatii hyvää fysiikkaa. Hotelli on hyvä.

Plussat: Good position near town center

Miinukset: The information in the reception about buslines etc. was very poor. Heavy noise from traffic and day-and-night-barking dogs at neighbours

Plussat: There are no sandy beaches on Madeira, so a hotel concentrating on colourful tropical plants and swimming pools is a great choice. My room also gave me a good view of the sea. Very friendly and helpful staff. Great buffet breakfast. Although not to my taste, evening entertainment is provided in the restaurant/bar area. I walked into Funchal and home again each day, but there are many buses passing by and the airport shuttle also stops nearby. Of course, taxis are available. Excursion buses pop in to collect you and Prestana run offers for discounts on trips and further stays.

Miinukset: I had a dodgy fridge in my room and should have mentioned it earlier to the staff who, I'm sure, would have sorted it out promptly. Partly my fault, then. There was a very frequent smoker somewhere below my balcony, meaning that whenever I felt like sitting out there, watching the sea & taking in the sun, I'd have to retreat from the stink. I don't know whether Prestana has a policy of smoking zones within the hotel or not but they should have. It spoilt one aspect of my stay.

Plussat: The staff was very kind and beat up my expectations. They were so thoughtful!! I received a cake for my birthday and all the staff congratulated me when I stated my room number. The room was absolutely amazing. Lovely view with a jacuzzi on the balcony. Cannot wait to stay there again!!

Plussat: Good location lovely pool breakfast amazing

Miinukset: No air conditioning No outlook from the balconies

Plussat: Olimme häämatkalla ja erityisesti siihen hotelli oli ihanteellinen. Henkilökunta oli kohteliasta ja huomioon ottavaa. Lähtöpäivän taksikuljetus lentokentälle onnistui moitteettomasti järjestää hotellin kautta, lisäksi aikainen aamupala toimitettiin huoneeseen edellisenä päivänä.

Plussat: Fantastic staff, all were brilliant and could not do enough to make sure the holiday was going well. The location was a little further from the city centre than we thought, but facilities in the area still very good, with excellent restaurants and bars within easy walking distance. The hotel facilities were very good, with everything we needed

Miinukset: The only complaint we would have is that the indoor pool was a little small - very minor point

Plussat: Great value and nice hotel. Good breakfast. A bit of a stroll to Funchal but OK. Had a bit of character

Plussat: Hyvä aamupala vesijumppa hyvä.

Plussat: Very nice bed/ linens. Beautiful flowers everywhere. Large and yummy breakfast buffet and very friendly staff

Plussat: Garden @ Architecture, Location & Staff

Miinukset: No airconditioning

Plussat: Hyvä aamiainen, uima-allas ja sauna sekä hieno puutarha hotellin piha-alueella.

Miinukset: Talletuslokero ei kuulunut hintaan, sai käyttöön lisämaksulla.

Plussat: Huoneiden hiljaisuus. Sijainti 1,5km vanhasta kaupungista. Höyry ja suomalainen sauna. Altaat hyvät ja rauhalliset vaikka osin rakennusten ja puiden katveessa. Miramarin puolella matalampi allas myös käytössä.

Miinukset: Sähkölaitteiden pistorasioita ei ollut huoneessa vapaana. Paljon portaita, ei tosin haittaa jos jalat toimivat.

Plussat: Nice atmosphere. Doesn't feel crowded, plenty of space round the pool with shade. Lovely breakfasts. Friendly staff. Clean. Everything works. Good location on bus route.

Miinukset: Nothing.

Plussat: A beautiful site with garden and pool areas, quiet and comfortable, nice views to Funchal hills. Very friendly staff, nice pool and snack bars, tasty and big breakfast buffet. Clean, cosy rooms with large bed, nice balkony. I liked the location very much, not in the crowded city center, but close enough to walk or take a bus. Taxis are also really cheap!

Miinukset: Pricy restaurant, breakfast buffet a bit crowded.

Plussat: When we arrived we were taken into the sister hotel Miramar as the Village was undergoing eco friendly alterations. These two hotels were situated on the same site but with separate entrances. We found the Miramar slightly old worldie with antiques scattered over the building and the decore was also of times gone by. The atmosphere was serene and peaceful. The food was good with extensive selection self-service breakfast with a delightful arrangement of small rooms, nooks and cranies within a larger room. This became an intimate candlelit dining area with waiter service in the evening. It had a staircase leading to a bar serving an interesting selection of cocktails. The staff could not have been more friendly and attentive.

Miinukset: I was sad we were not able to see the rooms but we were able to walk around the grounds of the Village which were the most attractive and peaceful gardens I have even seen in any hotel. There were many flowers and and shrubs in bloom even in November - better than the Botanical Gardens - so ideal for nature lovers. but the area is very hilly and not within walking distance of Funchal centre -especially for oldies! And there is no courtesy bus offered.

Plussat: The initial very warm welcome. Friendly helpful staff - reception/dining room/cleaners. The room had good kitchen facilities - kettle/fridge/hotplate/crockery/cutlery/ pans

Miinukset: I felt safe especially as I was travelling alone on this occasion

Plussat: Hieno puutarha ja allasosaato.Hyvä ja monipuölinen aamiainen.Mielyttävä ilmapiiri.

Plussat: relaxed atmosphere, good position, beautiful gardens & layout

Plussat: Friendly staff and excellent location

Plussat: Overall a very good experience. Hotel won several prizes with the garden which is truly amazing - nice pool and facilities. Bus stop right outside. Not too far from city centre in walking distance. Shops nearby for basic purchases. Rooms equipped with small kitchen. Pleasant view.

Miinukset: Evening live music was eventually disturbing (near the pool) as it was almost daily and lasted till about midnight. For persons need an earlier rest could be a problem. Closing the window wasn't enough

Plussat: The luxury and the beautiful garden. The winter garden. Breakfast in the sun. The pool./ Choice of restaurants.

Miinukset:

Plussat:

Miinukset: Late Cleaning of rooms sometime not untill 3.45p.m.

Plussat: Maisemasta ja spa-osastosta.

Miinukset: Wifi ei toiminut huoneissa.

Miinukset: Alkuperäinen varaukseni oli 7vrk jota muutin 2vrk:si. Nyt jäin epätietoiseksi olinko saanut / saamassa hyvi- tystä, kun en muistanut miten olin majoitukseni kuukausia ennen maksanut. Tästä olisin kiitollinen jos sai- sin siihen selvityksen. Lasse Piipari e,mail lasse.piipari@gmail.com

Miinukset: The breakfast was really bad.

Plussat: This is in my top 3 hotels, wonderful staff, always helpful with a smile, great facilities, food excellent and the location is amazing and I'm using the word amazing because it really is, thank you for a beautiful and welcoming stay.

Plussat: The accommodation itself is in a nice location. The staff is very attentive to the cleanliness. Otherwise, it looks like the hotel is old. Equipment could be improved a little.

Miinukset: Perhaps, for convenience, there could be two small changes. Connectors could be more or at least close to the bed.

Plussat: Location is perfect - in addition to lookout right there there is a link to the Pico de Areeiro - so easy to go there Restaurant is very good (for breakfast and dinner)

Plussat: It was our honeymoon and they prepared a bottle of champagne, which they brought in a cooler to the room after dinner. Very nice delightful surprise :) Also, the staff was exceptional, going above and beyond in terms of recommendations for things to do.

Plussat: Hyvä aamiainen ja hienot näkymät merelle jokaisesta huoneesta. Siisteys hyvä, suorastaan erinomainen. Hotellin edessä meren rannalla kulki oikein mukava kävely reitti. Uimaranta hotellin edessä oli kerrassaan mainio.

Miinukset: Kulku altaalle heikko jalkaisille taatusti vaikea. Hotellin ympäristössä ei kauppoja eikä ravintoloita. Lähes kaikki omat juotavat piti tuoda joko taksilla tai omalla autolla. Hotellin ravintolan aukiolo ajat tiukat.

Plussat: Maisema, maisema, maisema

Miinukset: Kokonaisuus vähän nuhraantunut. Henkilökunta nihkeää ja sitä oli lian vähän. Jatkuvaa säätämistä pyyhkeiden ja kylpytakkien kanssa. Lauantaina ravintolassa oli häät. Äänieristys huoneissa puutteellinen ja meteli piti hereillä.

Plussat: The room was beautiful and clean, the gym and pool facilities were good, and they all overlooked the most amazing view you will ever see in Madeira. Dinner at the restaurant was cooked perfectly and the staff were incredibly nice. Breakfast the next day was good too! The hotel is right at the beginning of a hike down into Nun’s valley that offers stunning views the entire way. Cannot recommend this place more!!

Plussat: Amazing view over the valley, the quietness... one of the most relaxing places I have been to

Miinukset: The spa swimming pool was cold. And that was about the only thing I disliked

Plussat: The wonderfull view at breakfast and dinner time, breathtaking. the night silence provided an excelent relaxation.

Miinukset: The food could reach better levels, noticed some tactics used in restaurant kitchens which may be a bit unpleasant if you know them...

Plussat: one of the best hotels for service friendliness and location i have ever had the pleasure to stay at Fabulous!!

Miinukset: No, but due to its location hire is advisable

Plussat: We liked the location and comfort and privacy, lovely balcony with veiw, nice large room with even a cot an extra bed in it.Lovely restaraunt with authentic cooking on wood.Breakfast not so good maybe because we had an early one.

Plussat: this hotel has a fantastic location with a very good restaurant serving excellent meals and friendly attentive staff.

Miinukset: this hotel has no communal social areas apart from the pool table

Plussat: almost everything! the warm welcome from staff, the views and peace, food good particularly breakfast, able to do beautiful walks from hotel without driving, range of TV channels in english, possible to have breakfast in room with no charge.

Miinukset: nothing serious. would have liked more vegetarian options; vegetables served were very overcooked. would be useful to have been told poss to have breakfast in room with no charge. preferred double bed but given twin. heating could have been a bit hotter.

Plussat: Great room and views,beautiful bathroom,nothing to fault.

Miinukset: There were not any.

Plussat: It is great. The view from the balcony is wonderful. The staff is kind.

Miinukset:

Plussat: beautifull location, nice and mostly helpfull staff

Miinukset: no minibar in the room and poor TV canals selection - for 4star hotel it should be a standard, breakfest depends on the person who is serving (for my 7 nights 2 breakfest was not as I expected due to different staff)

Plussat: The beautiful scenery.

Miinukset:

Plussat: I appreciate magnificent view from all rooms and excellent food.

Miinukset:

Plussat: Pool both the indoor and outdoor

Miinukset: Older property shows age

Plussat: The Monday night karaoke was fun.

Miinukset: The air con in the room was defective. This was not remedied despite several complaints. It was impossible to sleep in. The fan we were given for the last 2 nights made very little difference.

Plussat: The outside pool surround was absolutely delightful. Lots of flowers, palm trees and unusual plants. Great sunbed areas and pools were lovely to swim in. Breakfast was plentiful and varied. Loved our room it was very comfortable and the bathroom was a good size.

Plussat: The hotel was fantastic, rooms big and comfortable, cleaned & fresh towels everyday. Food lovely, staff very friendly and helpful at all times. Facilities great and the pool area Amazing like paradise and the view breathtaking. Recommend this hotel.

Miinukset: Nothing to dislike

Plussat: Our hotel room view was amazing. The room was also clean and the bed comfortable and big! The staff was very friendly and helpful, we asked for help many times for example where to find best levadas and how to get there. Breakfast was good and there was something for everyone. Spa and swimming pool areas were great and big plus for Finnish sauna.

Miinukset: Spa treatments were very expensive and that’s why we didn’t use those services.

Plussat: The sea views, the breakfast and dining area and the evening entertainment.

Miinukset: Being half board we had dinner at the hotel. The choice was limited and the quality could be improved.

Plussat: Was very grateful for the room upgrade, champagne & lovely little ‘towel cake’ for our wedding anniversary. Staff were very friendly & beautiful pool area.

Plussat: Great hotel with great facilities and good service.

Plussat: It is in a peaceful location, very comfortable and excellent sea views

Plussat: The helpfullness and eagerness to please of the reception staff. The rooms were beautiful as was the decor throughout the hotel.

Miinukset: SErvice in the bars and restaurants needs improvement. Also the elevators are erratic and there is no public stairs.

Plussat: The room are very comfortable and the breakfast is delicious.

Plussat: The location was excellent. The grounds were very well kept with lots of lovely plants. Beds were comfortable and room clean. Good selection for breakfast. Staff helpful and friendly.

Miinukset: No but tea/coffee facilitiy in room would be welcome.

Plussat: Huone oli ihana siisti hyvin varusteltu. Yleiset tilat ylelliset. Aamiainen oli hyvä runsas. Hotelli oli iltaisin rauhallinen

Plussat: Chic, bright & light, modern. Good and varied breakfast. Lovely view of sea from Bedroom. Good access to Promenade. A number of local restaurants & cafes in area.

Miinukset: Quite a way out from Funchal (about 45 mins walk) and no hotel courtesy bus. No Robes supplied for swimming Pool and pool access goes through public areas requiring one to change in rather inadequate changing room near pool. Hot breakfast always cold no matter what time in morning. Could have done with a dedicated Hotel Restaurant (not buffet)

Plussat: Auringosta, lämmöstä, loistavasta aamiaisesta, hotellin hyvästä sijannista

Miinukset: Henkilökunta on jäykkää, palvelee kun pyytää, mutta ei tee sitä oma-aloitteisesti

Plussat: everything

Plussat: Huoneen sijainti. Hotellin sijainti. Ihana aamiainen. Ystävällinen henkilökunta.

Miinukset: En keksi mitään kielteistä.

Plussat: Breakfast really good choice sometimes lack of cups but other than that good. Rooms good design and pool area excellent. Loungers very uncomfortable

Miinukset: The sun loungers

Plussat: The breakfast was excellent everything labelled .My wife is gluten free and was extremely.pleased.The place is spotless tbh.Tge entertainment was good even though not many watched it.

Miinukset: My wife likes a bath but the shower was ok.We would and should have booked a sea view.I was charged €4.90 for my 1st large beer then later €3.90 in main bar.Happy hour made it £2.90.

Plussat: Kaikki niin hyvin, kuin olla voi!

Plussat: Aamiaisella runsaasti sieniä, vihanneksia, hedelmiä. Henkilökunta hotellin kaikissa pisteissä auttavaista, hymyilevää, kielitaitoisia. Hotelli ja huoneet siistejä. Ilmastointi ok.

Miinukset: Aamiaiselle kaipasin kalaa.

Plussat: Great views - Excellent choice for breakfast

Plussat: Staff so friendly

Miinukset: The Bacon - last 3 years Very Poor. Complained but same lot still out. Loads left everyday

Plussat: Location, super nice staff and comfortable.

Miinukset: n/a

Plussat: Location Breakfast

Miinukset: All good

Plussat: - staff was ready to help you (reception desk), e.g: they helped us in our last day with an early taxi - various breakfast - location is quite good for visiting the city - having the outside piscine is well appreciated - they offer a bottle of wine and water in the room - clean room

Plussat: Convenient location, having a kitchen and room for 4 people.

Miinukset: There are too many ants all over the kitchen and the bathroom needs better ventilation.

Plussat: Excellent facilities and great value for money

Plussat: good location very handy for public transport including airport bus 7.50 euros return taxi 25 euros one way.many good eating places near at hand

Plussat: the area the hotel is in was well serviced by many restaurants and good public transport links

Miinukset: the rooms will soon need modernising

Plussat: The hotel have a Good location and a Nice swimming pool !

Plussat: Uima-altaalla on riittävästi auringonottotilaa ja aurinkotuoleja.

Miinukset: Juniorsviitti oli pienenpi ja vaatimattomampi kuin oletimme. Valokuvat hotellista antavat hienomman kuvan kun se oikeasti on

Plussat: Henkilökunnan ystävällisyys, lapsetkin huomioitiin. Aamupala oli runsas, myös hedelmiä tarjolla. Siisteys.

Miinukset: Hotellissa oli lastenallas, joka esittelyn mukaan piti olla lämmitetty, mutta se ei ollut sitä. Syvempi allas oli kyllä lämmitetty.

Plussat: Erinomainen aamiainen. Hotellin henkilökunta oli ystävällinen. Siivouspalvelu toimi moitteettomasti. Hotellin sijainti oli todella hyvä

Miinukset: Hotellihuoneen kalustus oli melko kulunut.

Plussat: Hotelli sopi hyvin lapsiperheelle. Hyvä sijainti, lyhyt matka joka paikkaan. Vuokra-autolle ilmainen tallipaikka hotellin tallissa loistava juttu. Kaikin puolin onnistunut loma koko perheelle.

Plussat: Hyvä sijainti.

Miinukset: Kovat patjat sängyssä, tosin muuallakaan patjat ei päihitä kotona olevia. Aamupala monipuolinen valikoiman suhteen, mutta salaatit, kurkut, paprikat ym. vihreät kasvikset puuttuivat kokonaan.

Plussat: The room was very comfortable and clean with a fantastic sea view and overlooking the pool. Entertainment every evening was very good and so was the breakfast buffet.

Miinukset:

Plussat: the comfort of the room

Miinukset:

Plussat: Sijainti erinomainen 10+

Miinukset: Parvekkeemme alla sijainnut uima-allas oli remontissa, eikä siitä ilmoitettu etukäteen, se selvisi vasta tullessamme hotelliin. Hotelli kuitenkin pahoitteli ja kompensoi puutteen.

Plussat: The garden is almost a small botanical garden. The restaurant is recommendable with it's many choices.

Plussat: Aamiainen oli tarpeeksi monipuolinen ja maukas. Lisäksi oli mahdollista syödä ulkona sekä ylä- että ala-aamiaisravintolassa.

Miinukset: Kävimme vain kerran hotellin omassa ravintolassa illallisella jossa palvelu oli luvalla sanoen kehnoa, jonka jälkeen emme menneet sinne enää. Lomaamme häiritsi myös ympäristössä tehtävien saneeraustöiden aiheuttama päivittäinen ajoittain kova meteli. Mutta tämähän ei ollut hotellimme syytä.

Plussat: Gardens and heated pool were lovely. Breakfast buffet was good. Direct access to Quinta da Penha del Mare hotel with terrace overlooking the sea was appreciated.

Miinukset: Restaurant was rather average

Plussat: Pieni viihtyisä hotelli, erinomainen sijainti. Aamiainen monipuolinen ja paikkakin meren äärellä. Majoituspaikkani oli siis Quinta da Penha de Mar, joka sijatsee rannassa. Parvekkeelta esteetön merinäköala. Kannattaa pyytää huone toisesta tai kolmannesta kerroksesta.

Miinukset: Bookingcomin sivuilla mainitaan, että ilmoittautua voi kummassa hotellissa vain, mutta kun taksi vei minut De Francaan, en voinutkaan siellä kirjautua sisään, vaan kirjautuminen oli de Marissa. Pieni matka kujan toisella puolella, jonne sain oppaan mukaan laukkua kantamaan. Tämä nyt ei siis varsinainen epäkohta, mutta jos varaa huoneen merinäköalalla, niin kannattaa pyytää kuljetus suoraan tuonne de Marin puolelle. siellä on omavastaanotto.

Plussat: Very beautiful room with lovely furniture and color scheme and view...the gardens and sunset were just lovely ... a nice introduction to madeira. The history that it was a Quinta was also good

Miinukset: The Internet wasn't that strong. And the desk didn't open the back door when I rang so I had to walk all the way around to get in.

Plussat: Everything here at the hotel was excellent. The location is perfect. Laid by the pool relaxing looking to sea what’s not to like. Perfect location for walking into Funchal and many good restaurants a few minutes walk away. The staff were all so friendly. The rooms were clean and had everything you needed. Always had hot water for showering. Very comfortable beds. Breakfast was ok! Always managed to get something. The fruit was always lovely and fresh. On the odd day I had lunch it was delicious. A special mention to the pool boys who were so friendly. Can’t wait to return when the world returns to normal!

Plussat: Hotelli sijaitsi lähellä Funchalin keskustaa. Hotelli oli rauhallinen, viihtyisä ja siisti. Rakennukset oli sijoitettu puutarhaan. Aamiainen oli monipuolinen ja parasta oli, että sen voi syödä myös ulkona terassilla.

Plussat: We were given a Pleasant room leading on to a little garden planted with bougainvillea. We liked the traditional feel of the hotel and breakfast was excellent and unhurried. The hotel was actually not too far a walk from the town . Position wise it is a happy compromise between being right in town or the modern sprawl of large hotels further up the coast. The pool area is lovely. Altogether a great find with a warm genteel feel.

Miinukset: The building work next door - but that can’t be helped. The pillows need replacing.

Plussat: Henkilökunta oli superystävällistä ja auttamisen valmius ja kyky olivat huippuluokkaa! Aamiainen oli hyvä. Sijainti hieman keskustasta sivussa oli ihan kelpo paikka.

Miinukset: Hotelli mainosti että hotellin Joe - baarissa on ohjelmaa, kuten pianon- ja/tai kitaransoittoa mutta se ei pitänytkään paikkaansa:-(

Plussat: Olemme asuneet tässä hotellissa yli 10 kertaa 15 vuoden aikana, HARMI että TUI "kaappasi" Finnamatkat ja TUI sitten siirsi herinäkuussa varatun ja varausmaksun jälkeen lentomme päivää 2 päivän 'varoituksella' ! Toinen HARMITTAVA asia oli että Booking com. sivulla oli joko väärin suomennettu tai mistä sitten johtuikin ? että emme tienneet että MAR -puiolen uima-allas on kokonaan pois käytöstä, Booking com sivun mukaan joulunaikana se on käytössä ja silloin kun ei ole saa 10% alennuksen. Emme saaneet, mutta tutussa hotellissa emme motkota koska vika EI ollut heidän ja tietysti pääsimme siltaa pitkin toiseen altaaseen. Pool Staff palveli 150 prosenttisesti kuten koko henkilökunta ! Vika EI ole koskaan hotellin väessä vaan kaikissa 'pakollisissa' välikäsissä ! Meillä on siellä kymmenien ihmisten ystäviksi muodostunut porukka, useimmat käyneet 20 tai 30 kertaa. Missähän muualla vastaavaa ?

Miinukset: Sen kerroin edellisessä vastauksessani. Altaan remontti valmistuu tammikuussa, se puuttuu edellisestä !

Plussat: Excellent views,clean spacious room (junior suite)

Miinukset: None

Plussat: location to centre of Funchal

Miinukset: Facilities are getting in need of refruishment

Plussat: Comfortable, spacious room; excellent buffet breakfast, superb location for access to town and restaurants. family atmosphere

Plussat: We liked the overall atmosphere and good location for town. Also it was very quiet with friendly staff.

Plussat: Great ambience, a friendly, relaxing, unpretentious hotel with a good value restaurant and welcoming bar. The buffet breakfast offered an excellent choice of fruit, cereal, hot and cold food.

Plussat: Excellent location, comfortable,spacious room, very friendly and helpful staff.

Plussat:

Miinukset: Very hard matresses and cushions in the beds.

Plussat: Hotelli erinomaisella paikalla 10 min kävely ydinkeskustaan., Todella siisti ja hyvin hoidettu, Kauniisti, kodikkaan romanttisesti sisustettu, Madeiralaisittain pieni, monivivahteinen ja kotoisa. Ihana puutarha, viihtyisä aamiaisterassi ja ruokailuravintola, eläviä kukia joka paikassa, huoneessa kynttilä, kauniit näkymät sekä puutarha- että merinäköalallisille. Ystävällinen palvelu.Toiveitamme kuultiin erinomaisesti.

Plussat: The quiet atmosphere allowed for excellent sleep. No busy roads nearby. Good buffet breakfast with plenty of choices.

Miinukset:

Plussat: excellent accomadation and food

Miinukset: insects in the garden

Plussat: We liked the food and cleanliness of the hotel. The staff were excellent/

Miinukset: The size of the bathroom and the lighting was poor in the room. I use contact lensess and we like to read. The leaves in the Quinta pool.

Miinukset: Fitness centre does not open until 8am

Plussat: Classy and elegant

Miinukset: Butter too cold at breakfast

Plussat: Wonderful gardens. Delicious breakfast

Miinukset: Long wait for coffee

Plussat: Location

Miinukset: No reasonably priced restaurant

Plussat: Everything

Miinukset: Nothing

Plussat: Excellent property

Miinukset: N/a

Plussat: I like it wery mutch

Plussat: The location is perfect until you do not want to be close to the real touristy part of the town, You can meet local people and use their service....good coffee shops, hair dresser, laundry, pharmacy in the close neighborhood. The hotel is large and clean, we liked the common areas, halls, pool area etc. The family suite is large enough for 2 adults + 1 baby but don't think it can be comfortable for 2+2 type of family. The staff is extremely friendly and helpful including waiters, cleaning crew etc.

Miinukset: The coffee is undrinkable!! If you want a real espresso you need to leave the hotel...the good news is that it is really cheap in this part of the town (0.7 EUR). The food is a strong average...after a few days you feel everything has the same taste. The key is to set the right expectation. I did not expect more in an all inclusive hotel but as we traveled with a 18 months baby it was important to have food available all day. If you want to get to know the taste of Madeira you need to have some lunch and dinner outside of the hotel. The pool bar was above my expectations though...

Plussat: After one hiking week we spent on the other side of Madeira we where looking for some relaxing and luxury. This was our honeymoon, so they gave us an upgrade to one of the suites on the top level. That was SO nice. Everything (except the pool bar and tables there) is spotless clean and most of the waiters from the restaurants are really nice. The pool area is also very pleasant and lovely. The hotel has a lift to the stone beach, which we thought was a nice thing. Drinks where nice, they didnt seem to be thinned with water as they do in many other all in hotels. The hotel is certainly better than many 4 stars all inclusive hotels I have been to, but if you are used to 5 star hotels, keep in mind that this hotel stays an all inclusive hotel, 5 stars or not. At least we thought it wasn't as good as a non all inclusive 5 star hotel. We had a great time in general! For us it was easy to overlook the shortcomings and would come again one day.

Miinukset: The staff at the pool bar where really not very friendly, especially the 'sandwich lady' made the food ordering quite uncomfortable. The tables at the pool bar were so dirty. The guests were cleaning the tables themselves, as the bar staff didnt bother. The animation team was rather disappointing. Only Sisi was very committed, funny and helpful. The coffee was awful! And the food was fine, but after a couple of days all tasted the same. The hotel could do with an extra buffet restaurant space (so you dont have to go to the same place 3 times a day). Also some extra space to sit outside for a pre - or post dinner drink (on the days the other restaurant is open) Even though they say that reserving the loungers is not allowed and the pool boys would take the towels away if they are left for more than 1 hour, the pool boys didnt bother and so some annoying people reserved anyway. Even though it was not necessary, as you always found two, no matter when you come to the pool. I wish the hotel would follow their rules about this annoying habbit from some people

Plussat: The restaurant staff were very friendly and helpful and always on hand if you needed a top up.

Miinukset: The breakfast and lunch menus were standard and OK, however the evening meal was not to everyone's taste and the only option was to eat out as the alternative restaurants were overbooked weeks in advance, not very helpful when you were only staying a week, and when paying for full board you expect more choice. The courtesy shuttle bus was sometimes full and you were stranded at the hotel or town until the next one.

Plussat: Perfect holiday, friendly and helpfull staff. Super hotel.

Miinukset: The hotel is aimed at clients especially from France at the age 60+.

Plussat: All of in hotel

Miinukset: Nothing

Plussat: Personal is friendly and always ready to help the hotel has own shuttle to the city.

Miinukset: the choice of food is small,and if lunch and dinner are still normal then the breakfast is very poor and it has not changed all week.

Plussat: The Reception staff were very helpful with information about the local area.

Plussat: Not too far from airport

Miinukset: It was advertised as a 5 star but at best was a 3 star with no facilities available to get changed on returning to the UK

Plussat: The lounge area was expansive and had numerous comfy sofas. Also the bar staff was very friendly and accommodating. Breakfast was good. Location was also good and not far from the famous Reid’s hotel.

Miinukset: Machine coffee not good and also lumpy pillows.

Plussat: The hotel was quiet. The indoor pool was nice and the water was pleasantly warm. The quality of the food was reasonable (like typical restaurants). The rooms were clean. Staffs are friendly and helpful. During our stay, there were entertainment programs that were fun. The rooms are priced reasonably.

Miinukset: The rooms are outdated. There was no lock on the bathroom door. The tiles in the bath were broken. The safe was very old and you have to pay to get the keys and use the safe. Internet connection was poor. There were only two plugs in the room and none of them was close to the bed. There was an electric kettle in the room but there was no tea bag or coffee in the room. There was no shoe polish machine in the hotel or shoe wax in the room.

Plussat: Staff very friendly and helpful. Indoor pool was amazing as was Jacuzzi pool and very warm.

Miinukset: Nothing I didn't like. Was further away from the centre with a big hill to walk back up to hotel, but there are plenty of buses.

Plussat: Buffet breakfast was great. Quiet at night. Front desk was very helpful and helped my friend and I book tours for our week stay. Gym was good enough for holiday, sauna and steam room was very popular for me after a whole day of hiking.

Plussat: The friendliness of the staff and how well we were looked after. Nothing was too much trouble for them. The hotel is right next to a beautiful park The hotel also has spa facilities and provides the towels and robes for this. We did use the facilities which were excellent. The Madeiran people are so friendly.

Miinukset: the only thing I didn't like was the location of the hotel but the management can not do anything about that. There is a good bus service from Funcal with a choice of three bus numbers which run frequently. The bus fare was a couple of euro's each time. Taxi's are inexpensive too.

Plussat: Comfortable and clean rooms. Excellent breakfast. Nice pool area. Adequate (and free) parking. 15 minute walk to the Funchal harbor area. Many, many nearby restaurants. Partial view of the ocean from the balcony. Nice to have a refrigerator and tub. Kettle available (but you have to request it). I also like the fact that removing the key card from the wall switch turned off the lights, but didn't kill power to the outlets, so you could charge your electronics while out of the room.

Miinukset: Near major streets, so there was a fair amount of road noise well into the evening. WiFi was spotty. Location split the difference between the harbor area and old town to the east, and the Lido/restaurant/shopping to the west, so while neither area was too far (10-20 min walk), neither location was terribly close either.

Plussat: The staff couldn't be friendlier. They are the best of the hotel and I will come back because of them. Breakfast is very good and the location is very convenient, half way from the centre and the lido zone. We even got a bottle of bubbles because of my wife's birthday and it was not me who told them it was her birthday. All those little touches make of your stay a very enjoyable one.

Miinukset: Rooms are a little outdated but the value for money that you get from this hotel makes you forget it immediately

Plussat: Value for money. Great breakfast choice. Very friendly and helpful staff. Great location so would recommend it and use it again.

Miinukset: Kettle provided but no tea or coffee! Seemed a bit of an oversight.

Plussat: The breakfast was delicious and very filling, with seasonal fruits and local gems, many varieties of bread, as well as superb butters. The spa area is good. The sea view is the main asset. The personnel very professional and helpful.

Miinukset: The wireless internet not really working in the room; The indoor pool is half outside, and although the water is hot, it gets colder once you get out, especially in colder winter months. We couldn't see the sunrise as it was blocked by the Pestana hotel right in front of our room.

Plussat: The attitude of all staff was outstanding. When we arrived asked for kettle-got free. Asked for a balcony-got no problem. The gym was a bit limited but hey things to allow you to work out. Breakfast was really good. So much choice.

Miinukset: Where our room was meant people gathering for a smoke and a chat but it was only for a few hours. In a way it made us go out.

Plussat: Aamiainen oli hyvä ja runsas,monipuolinen.Sijainti oli kyllä mainio mutta iso risteys hotellin vieressä aiheutti melua

Miinukset: liikenteen melu kuului huoneistoon ja häiritsi öisin unta ja kun vuodekkin oli epämukavan kova, jäi unet vähän vajaiksi

Plussat: Sijainti hyvä ja ravintolapalvelut miellyttäviä

Miinukset: Katumelu oli joskus äänekästä ja ääni kuului myös hotellissa

Plussat: Convenient location with a short walk into town. Good reception service, nice view from rooms at the front of the hotel. Weather excellent, lots of trips available, especially walks.

Miinukset: Cars parked directly outside entrance. No sun on the pool area in the afternoon, it was November though.

Plussat: friendliness and helpfulness of all staff

Miinukset: some difficulties with car-parking

Plussat: Hotel was very convenient, located close to center and we used it as resting place after spend beautiful trips in Madeira. Room was very large, clean and compfort. Vrey good bathroom and air condition. Nice swimming pool sauna and jaccuzy. Excellent breakfast

Miinukset: Internet point is expensive and not efficient just single dark point. Services are too expensive contrary to the room price. While aircondition stooped working on Friday night they had no solution, ( to our luck it started working later)

Plussat: svimming,jaccuzi, piano bar

Plussat: staff was friendly enough

Miinukset: noisy and distant location; the facilities and services are for 2* rather than for 4* hotel; we booked room with sea view and balcony - however the view over the sea was quite limited, because the hotel is far from the shore and the balcony was practically missing - 15 centimeters!