Maingate Lakeside Resort

Horible experience

We liked only location.

First they gave us room that is not with pool view and we paid for it, then somehow when i was arguing they decided to switch to another one. We went to our room and we saw frog in the front of the door, we opened the door TV was on, and somebodys personal things were there so we called them and they told us that we need to come back to the front desk, we went there they gave us another one. We went to another one, everytjing smelled like mold, ac was leaking in the room, bathroom had wet sealing. In front of the apartments was so dirty, smelled so bad, we saw the room where they keep towels and it was dirty as nothing i saw before. We slept on the towels we brought with us and we didnt leave any of our bags in the apartment, fortunately we had to stay only 2 nights here. I learned my lesson and will never look at the hotels with 3 stars, i wish i paid more to stay in clean place. At one point we thought to sleep in our car, tried to find another hotel in the area but it was 2AM and everything around was booked for that weekend, except few that were in the same condition as this one. Dont recommend!!!

Dirtiest hotel I've been to.

Black mold in room 221

I liked the shuttles.

The way they treated the mold when I reported it was outrageous. You cannot just paint over black mold. Please, check your bathrooms carefully if you're staying. They didn't offer to change my room, or anything. They just painted over the mold and called it a day.

Price

Staff was rude

Not sure why it was listed on booking with such high ratings. I would give it a 6 out of 10 at best. This best western has an opportunity for cleanliness and some property upgrades. Breakfast, however, was a good value since it was included. Over all not bad for family with kids. Do not expect what the ratings may indicate.