Nadi hotellia

Miinukset: I think the most important thing to note is this is a family hotel. If you are looking for quiet, romantic, clean pool...this is not the place.

Plussat: The executive room suite ticked all the boxes.

Miinukset: No buffet dinner options No room service in the morning. Had to call reception to ask if someone was going to do our room.

Plussat: Yhden makuuhuoneen sviitti laguuninäköalalla oli iso ja hyvin varustettu huoneisto, jossa oli oma keittiö. Halutessaan huoneessa voisi valmistaa omat ateriansakin. Ainoastaan kunnon kauppa puuttuu lähistöltä. Matkavaatteet sai myös pestyä omassa pesukoneessa. Hotellissa on tarjolla useita erityylisiä ravintoloita. Oma, vain aikuisille tarkoitettu allasalue oli rauhallinen.

Plussat: Everything! It was a beautiful room and the beds were so comfy! Loved it there. It was a dream holiday and the resort was so stunning, loved the Adult area, brilliant idea!

Miinukset: nothing

Plussat: Rooms were comfortable. Staff were friendly

Miinukset: I thought it was beachfront but I didn’t see a beach anywhere. It was expensive for what you got. I wish food would have been included in the price.

Plussat: Staff was super friendly and excellent with my younger son. No need to watch him entirely. Great location if you're just doing what we did and stopping due to a flight stop over anyways. Just stayed two nights.

Miinukset: If I was deliberately going to Fiji, I would want to stay at a place with a nicer beach. Denarau is a man made island, (although beautifully done; reclaimed swamp land), so the ocean looks muddy. While the main beds in the room were comfortable and had lots of pillows, the sofa bed was the most uncomfortable sofa bed I have ever slept on!

Miinukset: Could not use the pool

Plussat: Everything Staff it’s just fantastic We travel with our baby and we enjoyed a lot Super child friendly We got and upgrade of room that made just prefect out staying

Plussat: Room was very clean, bright, with good layout. The layout of the guest rooms allowed plenty of air and space with a roof over when you walk to your room vs walking down a long enclosed corridor. Good coffee is always a part of a good travel day, with amazing breakfast. All Staff were very attentive, friendly and helpful. They would go out of their way to check on things, even if it were not their main role of duty, to make things happen. They only had one restaurant open, no pool or gym but this i felt very comfortable as i see as the staff and hotel looked at safety of the guest and staff as priority (given the time of virus challenge). I would like to come back again. The little beach space is a nice place where you can watch the sunset and the beautiful stars at night while you listen to the waves.

Plussat: The room was neat and tidy. The bathoom/shower layout was unique. The resort itself was well equipped. The staff were really nice and friendly.

Miinukset: The food at the restaurants we ate at were quite expensive and were small portion sizes considering the price.

Plussat: quiet and classy room and amenities, bad beach so book tour or private island tour - great honeymoon and it was close to all - taxi tries to rip you off

Miinukset: quiet and classy room and amenities, bad beach so book tour or private island tour - great honeymoon and it was close to all - taxi tries to rip you off

Plussat: Very clean, modern, spacious rooms. The pool was modern and very pretty with a gorgeous view. Bed and pillows were very comfy. Most importantly staff were so friendly - one thing I will not forget about my stay with the Hilton.

Miinukset: Nothing.

Plussat: Clean and tidy with great staff. Close to the airport.

Miinukset: Not true Fiji as it’s on a little expat enclave.

Plussat: The location and proximity to the beach was fantastic. Also the staff were incredibly kind and welcoming.

Plussat: Big clean rooms, very friendly staff, good restaurant,

Plussat: Our room was spectacular. The food was good and the staff was wonderful.

Miinukset: My only complaint about this property is that if you are looking for clear water and white sandy beaches....do not stay here or anywhere on Denarau Island. Nobody goes in the murky, nasty water and only a few people venture out on to the beach for any time. It is a lot of very nice resorts with great pools and that is where everyone stays. Not what I was looking for in paradise. This is not a knock on the property itself, just its location.

Plussat: Beautiful rooms, quiet and delicious meals at the restaurants and small cafe.

Miinukset: At the far end of the hotels.

Miinukset: The staffs were super friendly and helpful. Except for the ones at the spa they put mud on my hair for treatment and ruined my shirt. They did not even bother to give me a heads up. I ended up throwing it away since it didn't come off.

Plussat: Location and staff really make this worth the stay

Miinukset: Price was a bit too expensive. Food options at the resort were limited and also very expensive

Plussat: customer service was exceptional

Miinukset: Beach was not attractive. It is a function of the location on the island though. Murky waters.

Miinukset: Grubby, in need of serious renovations Charge for Internet

Plussat: Staff and Breakfast were excellent. The pool looked amazing and there were always staff working around the hotel keeping lawn and swimming pool spotless.

Miinukset: The property was undergoing renovation but I knew that beforehand. It may of just been too far from the port.

Miinukset: Hotel did not honour booking conditions. No mention that the property was under substantial renovations

Miinukset: AC wouldn't go 24 C and safe did not work and repair efforts at both were futile.

Plussat: The beach is not really nice

Miinukset: Swimming Pools are great

Plussat: Comfortable room, great bed, great hotel location right on the water, huge pool, plenty of activities on site

Miinukset: a few areas of resort need updating - pool tile looks a little tired, etc. people saving lounge chairs by pool means there aren't enough seats and despite a hotel sign saying towel left on chairs would be removed after 30 minutes, when we asked, the person responsible wasn't willing to help. Not a major deal - we ended finding chairs on the beach, but a annoyance they are obviously used to dealing with.

Plussat: The staff were great. Despite the situation with COVID-19 they coped very well and tried to maintain the normal high standard of the hotel.

Miinukset: Nothing

Plussat: Nice grounds, good size rooms lovely staff

Miinukset: Expensive drinks and food, the plus some planning so guests don’t get soaked in the rain would help

Plussat: Free movies, fantastic staff

Miinukset: Food options very expensive

Plussat: The breakfast buffet was the best.

Miinukset: With the exception of a few staff members I found the majority made ya feel like they didn’t care if we were there or not.

Plussat: Good view from the room, clean pool.

Miinukset: Room service was not Hilton standard. Dinner and lunch menu had only couple of vegetarian options.

Plussat: Staff were amazing, fantastic location

Miinukset: Food was not great, breakfasts quite poor

Plussat: Location was excellent .Room was good with all facilities you need

Miinukset: Didnt meet with expectation regarding dinner which was part of our booking.Second day there was some ongoing function in the dining hall and hence dinner and serving was compromised for the people who stayed.We had to wait for hour and half to get the food on table.We did report to Manager too .

Plussat: We have very much enjoyed our stay although it could get a bit boring if you are there for more than 3-4 days. The resort is very tidy and the staff were very helpful and we have enjoyed a few lovely chats with some of them but the entertainment needs some improvement since there is nothing else to do around. Lovely breakfast with a variety of options for pretty much any tastes. Really happy we went for the full board option, it’s definitely saving some pennies if you’re there for a while.

Miinukset: Make sure your bill is settled before you leave the resort! We are still trying to get our money back for a boat tour we have booked and payed for but never been on. That in itself was a failed experience as the tour was cancelled twice(second time without any notice) leaving us with only 2 days out of 7 to figure out how to enjoy whatever was left of our Fijian holiday. The communication has been extremely poor ever since we have left the resort where we were assured the money will be refunded within days. That was more than 2 weeks ago unfortunately

Plussat: This resort exceeded our expectations by far! We arrived and were immediately greeted and taken by boat to the island, upon check in we also received cookies and were driven in a golf buggy to our room. This resort has an incredible amount of activities and all the staff were so lovely and friendly plus all so willing to help at any time. We had an excellent selection of food during our stay and anything we asked for was provided. The pool has a swim up bar and the cocktails are very reasonably priced. We had an amazing stay and truly did not want to leave, we would love to return soon!

Miinukset: The weather wasn’t the best while we were there but we made the most of it while we could.

Plussat: The surrounding beach

Miinukset: We waited for an hour with two hungry kids one is 3 year old and one is 3 month baby upon waiting we were said to be upgrade to a Bure when we went in there we had no milk tv wasn’t working properly leak from the ceiling falling in our bed when we call and ask something it doesn’t come we had to call like 5times, with our kid we got the second last room right in the corner of the resort where it took ages walking tit he pool and back I mean I have been there before and we had the proper apartment next to the pool o atlist a little closer but we couldn’t get what I booked because it wasn’t ready and wasn’t even ready for an hour n we got the horrible room we could ever imagine

Plussat: I found some small ants near the water pot & reported to the hotel. Needs to do some deep cleaning. For us over 60 & my brother sisters over 70, it would be better to have rooms on the ground floor or have elevator to the 2nd floor.

Miinukset: See above

Plussat: It seemed like the views from our room would be nice if there was sunshine but all it did was rain the entire time, so we really aren't sure.

Miinukset: We were very unfortunate to have traveled to this area right when the Corona Virus outbreak happened. When we departed Bali for Fiji they had no restrictions. By the time we landed, unbeknownst to us, Fiji had implemented a mandatory 14 days quarantine for anyone arriving. Therefore, we ended up stuck in our room and the hotel actually put a 24 hour guard outside our room (we were prisoners but paying full price) We were only able to get food from room service and it was very average and we never actually got what we ordered. Kind of frustrating because the hotel charged us full service fees and whatever they could charge us for room service although we had zero choice in the matter. Oh, also be prepared to pay a credit card fee of 3% when you check out. Really - at a Westin property they charge a fee for a credit card. They try like heck to promote their own credit card and then they charge 3%. Never stayed at a corp hotel that charges a fee for cc. Was shocked! Also, had a leak in the roof that we put a trash can under so we would not slip. Manager did offer to send housekeeping but we didn't want to hassle with that.

Plussat: It is a beautiful place.

Miinukset: The wifi access was painful only one device access per room

Plussat: The staff were amazing! So nice and pleasant to be around and they were all so helpful with our toddler! The Heavenly Spa was very nice, I went in for a pedicure and it was great!

Miinukset: Very inconsistent. I booked a room with a king bed and they put me in a room with two fulls which doesn’t work for my family with a small toddler. So after I insisted that I needed a king, like I booked, they told me my only option was to pay for an upgraded room. I ended up having to pay extra for the upgrade. The room was clean but never consistent when cleaned after the first day, some days we had clean washcloths and towels and other days we had none or they would just leave the dirty ones where they were. Some days we had flowers left on our bed and bathroom counter and other days there wouldn’t be any flowers. Everything in the room was hung or built wrong/at a slant. Even the toilet in our room was tilted forward and to the left. The breakfast buffet was good for the first three days of our stay and then it got old since they just put out the same thing every morning. One morning I even found a moth smooshed between two pieces of pineapple I almost ate. Some mornings we’d arrive and get served coffee right away and others we’d have to ask multiple people. For lunch we normally order off the pool grill menu but the food never came out the same as the first time we ordered it, so we never knew what we would be eating. Most of the time it wasn’t very good. The Indian food restaurant that was open for dinner was amazing! But they didn’t open till 6pm and with a toddler we needed to be eating at 6, and the food took about an hour and a half to get to us. Again, very good food but took way too long. The other restaurant that was convenient was way too expensive and too nice to take a toddler to. The location of the hotel overall was ok but when I booked my trip to visit Fiji I expected to be on the beach and there was no beach access unless I wanted to walk to another resort and use their tiny beach. This was probably the most disappointing part since I did go all the way to Fiji to swim in a pool, even though their pools were very nice.

Plussat: Location good, staff very pleasant, good breakfast although did run out of things like bacon!

Miinukset: Lack of drinking water, upon arrival 2 x 500ml bottles then for the rest of the stay 2 x 330ml, that’s a lot of wasted plastic. Also really didn’t like a global chain charging 3% to pay with a credit card, ok if that is the norm but everywhere around was 2% including the shops on site. Also had to pay to extend check out despite the hotel only at 40% capacity, guess the6 have to recoup the shortfall somehow.

Miinukset: Pay more money and stay somewhere much nicer, the value for the money is terrible. A resort for families only.

Plussat: The staff was extremely helpful, friendly, and fun to interact with

Miinukset: Prices were quadruple what you pay in town. Buy your water, food, and trips from other places. Use trip advisor and Google.

Plussat: Good facilities. Breakfast ok.

Miinukset: Did not cater for smoking people. Shocking lunch menu. Overpriced. Did not eat any dinner meals here due to the nature of their lunch menu and prices.

Plussat: Really liked the open foyer, colonial style and sense of space.

Miinukset: No access to a beach

Plussat: The Fijian people (staff) The pool area The service was excellent

Miinukset: Cost of meals at restaurants for what you get were over the top There is no direct beach to get to Taxis are obviously resort affiliated and no other taxis are allowed to enter the island (it's disgraceful). Cost of taxi from the airport to resort was $25 but resort to airport was a standard $45.

Plussat: We flew in from San Francisco and stayed here for our first 2 nights before heading out to the islands. We arrived at the property at 6am and they provided us complementary breakfast until our room was ready just an hour later. The staff is absolutely amazing and so welcoming. We loved the pool and dinning options. The room was gorgeous too with a nice bed. We will definitely be returning one day!

Miinukset: Nothing!

Plussat: Breakfast good but not exceptional Very happy with room Paid for an upgrade Lovely pool

Miinukset: We thought the meals and drinks main restaurant expensive but okay if you used the Edge Restaurant

Plussat: Good option for Denarau

Miinukset: Initially refused to accept cancellation due to flights cancelled due to cyclone. Hopefully will be sorted out eventually but should not have been an issue given updated booking by email

Plussat: Nice location with great pools and grounds

Miinukset: Everything in this resort is eye wateringly expensive.

Plussat: Resort was closed for remodeling so we were moved to Westin. Much better location same price.

Miinukset: Really no beach at Westin.

Plussat: Tobe fair the hotel was empty due to the corona virus outbreak. I would stay there again under better circumstances.

Plussat: Lämmin suihku ja hyvä ruoka.

Miinukset: Pihvin paisto ei ollut tilattu, mutta olisivat tehneet uuden.

Plussat: Olin vain illasta aikaiseen aamuun, joten juuri kokemusta ei paikasta tullut. Hyvä lenttokenttäkuljetuspalvelu, vaikkakin kenttä oli parin sadan metrin päässä. Mukavasti live-soittaja ravintolassa antamassa tunnelmaa.

Miinukset: Fijin hotellien ruokatarjonta on suppeaa ja aika yksipuolista verrattuna länsimaihin ja siihen kaipaisi parannusta - kasviksia, hedelmiä jne. enemmän. Päivän spesiaali -annos kylläkin oli iso (mutta... mutta)

Plussat: Clean & quiet Beautiful

Miinukset: Tea making facilities : Kettle needs to be cleaned. Limescale was smelly. Sugar,milk, coffee was old stock. It had solidified instead of powdery This made that area smelly. Otherwise is was excellent

Plussat: Nice pool area Baggage service for island trip Close to the airport

Plussat: Location

Miinukset: Loads of bedbugs

Plussat: Quick check in and late check out, friendly staff.

Miinukset: Nothing

Plussat: Old Fiji atmosphere plus excellent Indian food. Across the street from the airport

Miinukset: Staff little on cool side. Paying foe mediocre wifi internet.

Plussat: Complementary pick up from the wharf n transfer from the hotel to the airport was Great. Mela,at reception,shared good Bula at check in and check out ! Dennis,at the bar,restaurant,was cheerful and very helpful.Dinner;soup n steamed ika was most flavorful and presented tastefully! The Fijian Band was Great :happy to play a couple of my requests...The room was clean and very pleasantly decorated.Air con worked perfect,bed was comfortable,lots of clean towels etc.It was a delight spending the night,and I will positivley stay at the Gateway on my next layover...Bula ,,,Vinaka !

Plussat: I like the most the service that was provided,seaview ,beach and the quiet environment

Miinukset: Nothing cause i love the place alt

Plussat: The staff is very nice.

Miinukset: The facility lacked Any ambience or character. The website says airport shuttle - yet when we arrived we were informed theshuttle only offers pick up service.

Plussat: It is what it is. I was in Nadi on a 15-hour layover between Melbourne & LA, so I just wanted access to a beach, so under $20US for a bed & locker in a dorm room was totally worth it for beachfront access. The rod & showers were dirty, and the Pirate Dorm smelled so awful (like a monster mix of body odor, feet, and fish), that I couldn't nap in there as planned. And I'd advise wearing flip flops in the showers to avoid mold or fungus. BUT the beach is awesome, the staff is friendly, the restaurant is surprisingly excellent, I got a fantastic massage at the spa, and they have all sorts of activities available. No idea what the more expensive rooms are like, I'm sure much better than the dorms. But it was definitely worth the $20 to be right on their beautiful beach for the day.

Plussat: Great front desk staff.

Miinukset: No hand towels or bathmats

Plussat: The staff were very friendly. We had some issues with our room and they were more than happy to help and compensate us for the inconvenience, which we really appreciated it. Location is very recommendable if you are planning to take the boat from Port Denarau to one of the islands. The bar and terrace views is great.

Miinukset: Rooms are quite basic and a bit old.

Plussat: Excellent for a one night stay over before or after a flight

Miinukset: All good walls a bit damp but it was fine short term

Plussat: The suite had a washing machine and a dryer, perfect for having come from a cruise, and for preparing to travel home with clean, dry gear. The view from the upper terrace was lovely, and sheltered from the rain

Miinukset: It was perfect.

Plussat: the staff was friendly, they really tried to bring good atmosphere

Miinukset: I like it simple, but not if you promise more.

Plussat: The people at Smugglers are so kind and want to help in any way. There is so a spa next door where I had the best massage ever!

Plussat: The staff was very friendly!

Miinukset: The AC kept leaking, almost flooding the room so we had to turn it off - no fun with such temperatures. It was very dirty and looked like nobody cleaned the room in the past week. The mini bar was molding, just like the whole shower. Everything is run down and very old. Even the plastic chairs on the balcony looked like they were 30 years old. It was also very loud. They blasted music on the terrace and in the lobby through the whole building. Renovation is much needed!!

Plussat: Despite the party atmosphere the room we stayed in was quiet. The staff was also friendly and helpful. The free island dance performance is worth watching.

Miinukset: The beds were very uncomfortable, there were bugs in the bathroom, the surrounding beach area wasnt very nice at all. Not romantic, good for one night stay for traveling.

Plussat: staff been so helpful, it was clean and tidy,

Miinukset: well the amount you pay for breakfast and what you get is ridiculous, we pay high for rooms and then on top of that the breakfast,. I mean just too much

Miinukset: The room was not clean. Also, it had insects. The staff changed the room. It was slightly better. The air condition had issues, it stopped working. The room was very hot without the air condition. The technician arrived after almost an hour and fixed it. However, I felt unsafe because the technician was not accompanied by Novotel Staff, so he harrassed me inside the room. He entered into my personal space, used unprofessional and inappropriate language. I told him to leave my room and informed Novotel's staff. I requested that the matter be escalated for disciplinary action. But I have not heard from the management.

Plussat: Great - lovely staff, nice view from the restaurant. Great breakfast options in the morning.

Plussat: The rooms were spacious and had lovely views. The restaurant was well priced and had lots of options. The hotel is also well served by a free shuttle from the airport and free shuttle to the port! The staff were also very friendly, helpful and really helpful with printing and also arranging the port bus to come back and get me when I was late.

Plussat: Location, staff and buffet dinner

Miinukset: The door was locked and the key was not working

Plussat: Pool was ok Breakfast and pizza were nice

Plussat: The breakfast was really good value for money. Had a variety of choices and the staff were friendly.

Miinukset: Upon arrival, my room was not sorted. Had to wait for an hour to get this sorted.The rooms smelt like cockroach and there was no wifi connectivity in some of the rooms.

Plussat: Was not far from the airport as it was j a stopover stay but definitely would go back. Nice staff, good music, good hospitality, clean rooms & my brothers loved the pool.

Plussat: I liked the room as it was very spacious and private. Not overly packed with travellers and good place to begin with if you are going to islands on the next day. The staff were very friendly and always smile and ready for what you need. Didn't have any trouble with getting what we want.

Miinukset: However, the restaurant wasn't up to par against the service of the hotel. Food was served very slowly and waiting for our brunch took 30-40 mins. Even before that on another occasion, waiting for our $10 change took 20 mins and delayed our next destination's timing. The staff didn't even apologize and didn't look sorry about it. Food choices were limited if you are at this hotel so be prepared for it with some other food ready if you want to be a happy camper for the food at the restaurant.

Plussat: Large comfortable room

Miinukset: Nothing

Plussat: The hospitality

Miinukset: Having to reconnect to the wifi every 24 hours. Sometimes poor wifi connection.

Plussat: Kävelymatkan päässä lentokentältä, tosin hotellilla oli oma lentokenttäkuljetus, joka oli erittäin toimiva. Lentokentän läheisyyttä ei edes huomannut, yhtään ei kuulunut meteliä koneista. Huoneessa oli kaikki tarvittava.

Miinukset: Maksujen kanssa oli epämääräistä, aluksi maksoimme aamupalat etukäteen, mutta sitten niitä yritettiin laskuttaa uudelleen. Myöhemmin päätimme maksaa ne jälkikäteen. Wifi ei toiminut huoneessa kuin yhdessä paikassa ulko-oven läheisyydessä.

Plussat: Sijainti hyvä lentokentän vieressä.

Miinukset: Huoneet tosi huonossa kunnossa. Vasta kolmas huone oli hyväksyttävissä.

Plussat: We noticed that the aircon was leaking on the floor and the kind manager upgraded us to a much more luxurious room! We had a lovely time!

Plussat: Kids loved the pool and service was great at poolside restaurant.

Miinukset: I have no complaints!

Plussat: Very committed, warm & friendly team, walking distance to airport (where some food choices exist), excellent airport shuttle service

Miinukset: „Family Villa“ is a total overstatement for just a large room with 4 beds. These are not individual buildings (as the term „Villa“ would indicate), you will hear your 3 other neighbors. Lighting is dull. We did not find the breakfast too attractive either (it is FJD 20/30 or a la carte). Overall maintenance situation of the entire facility is so-so (windows have only shutters and do not absorb sound, light falling off the wall in bathroom etc.).

Plussat: Friendly staff, good value for money, nice breakfast

Miinukset: Decor is just starting to get slightly run down for a 4 star hotel

Plussat: The whole ambulance. The food. The very helpful staff

Miinukset: Flooring around the swimming pool was very slippery when wet

Plussat: the staff was extremely lovely and friendly . welcoming and very cheerful when ever they were around . rooms were comfy and clean but maybe a sink for the rooms instead of using water from bathroom that's a bit unhygienic. however the facilities were good .

Miinukset: how the garden buffet was closed although there were other options but I found pricing quite dear . waiting time for food took a bit of time although the waiters and staff around was apologising about the delay of food . a little bowl of hot fries for $10.00 was ridiculous for that small portion? however its just a few suggestions that maybe could help for future . you provide teapot jug and glass and cups but no water/sink besides bathroom sink?

Plussat: The staff were really friendly, professional & helpful. The reception area & restaurant were being renovated during our stay. They worked exceptionally hard so credit to them. However it definitely impacted on guests.

Miinukset: The temporary restaurant was poor. We ate a terrible dinner there. Tables & chairs being moved around us while we ate warmed up food. No sign of management who at the very least could have offered a free drink if not a discount for the guest inconvenience. Access to the pool was also a problem as you had to go round the workmen.

Miinukset: Many many thx to the duty manager. You did a great job man :)

Plussat: Siisti ja lähellä lentokenttää jonka vuoksi viimeisen lima yömme täällä vietimme. Lentokenttä kuljetus +

Miinukset: Huoneessa vähän ummehtunut tuoksu

Plussat: Spacious & very clean. Enjoyed the Japanese restaurant in the hotel. Staff were very helpful & friendly Great place to stay for transit as they have airport pickup & drop off

Plussat: Close to the Airport, Free Shuttle, and beautiful setting!

Miinukset: The aircon unit leaked but not a big deal!

Plussat: Really enjoyed our nine days stay its pricy but it's good NO Free WIFI

Miinukset: Internet Not Free at All

Plussat: Comfy beds. Some of the staff were great, others were not (not friendly or very helpful). However the Coronavirus situation was stressful for everyone.

Miinukset: See above.

Plussat: Apartment was spacious and had everything I wanted. I especially liked that the rooms were ensuites offering privacy and there was a washing machine and dryer.

Miinukset: The air condition was too cold at times which meant that I needed extra blankets as the ones provided were too thin. It would be helpful to have an instruction manual on how to operate the air conditioning so that it could be at a more desirable level.

Plussat: Flexibility in extending the stay. Support and hospitality of staff.

Miinukset: Place (the whole Denarau Island) without a local culture or atmosphere.

Plussat: We enjoyed the food and fresh fruits. We really enjoyed our stay meeting friendly people Trip to the Islands was great and meeting native people and tried local drink kava and Swimming also did some shopping

Plussat: The rooms were clean and modern. Great to have TV with Sattelite channels and customer service was professional and helpful. It was great that the Terraces was close to the Port Marina...

Plussat: we had our own kitchen, washer and dryer

Miinukset: we stayed there for four nights in total and when we asked the price of a day room, it was very expensive, we went next store to the Palms and got it for $50 less, I asked at the Terraces and they would not price match

Plussat: Location and room size

Miinukset: Hotel was being renovated. Limited restaurants and lack of food variety.

Plussat: Most staff very nice and helpful; villas good for kids; pool out the back door.

Miinukset: But pricey; some wait staff were rude; banging doors at all hours was a bit annoying but not the hotels fault - although soft close on doors might be good.

Miinukset: Airport transfer service

Plussat: Calm

Miinukset: It is not comfortable to check in and out as using at the westin

Plussat: The apartment we had was fabulous. Pools were great and breakfast was varied and fresh. Location was fantastic, easy transport to Port Denarau on the Bula Bus right outside our door! Lunch and dinner options were cheap for the kids and OK for adults.

Miinukset: We travelled for a friends 50th birthday and booked a dinner for 12 adults and 12 kids. Over the period on two hours, we were offered one drink despite numerous requests for drinks orders to be taken. Food for the kids was very quick but the adults meals took more than 90 mins. The restaurant was their top level dining and there were very few diners due to the travel restrictions but lots of staff who were more interested in standing around chatting. The staff were always very welcoming and friendly at all of the venues but this was a very poor experience.

Plussat: The service from staff was 10/10, could not have asked for more.

Plussat: The beds were like pillows.

Miinukset: More night buffets would be good

Plussat: I found the rooms quite spacious and well equipped

Miinukset: The aircon was very poor. The system in the main living area rattled so much we turned it off. In the main bedroom section it was so loud it was unpleasant so we would turn it off at night.

Plussat: Very clean staff where very friendly The information activities desk should of provided a bit more detailed information about tours available

Miinukset: Ladies at tours desk weren’t very knowledgeable about tours available when asked what was a popular tour for first time visitor they were not sure

Plussat: Our two bedroom villa was spacious and ideal for our family - we were a family of 6 which included 3 adult children. The small bottles of Fiji water were a nice touch and it was good that bins were provided for recycling. The infinity pool was peaceful first thing in the morning before families arrived. The breakfast at The Westin was really good with lots of choice - the coconut drinks with umbrellas were fun. The cleaning ladies were exceptionally friendly.

Miinukset: We arrived early unaware that we would be checking in at The Westin despite staying at Denarau Villas. We were told we would be phoned when our room was ready but we never received a call, instead an email was sent that wasn't checked as we weren't expecting it. The wait was considerably longer than advised it would be. We walked to The Westin for the evening fire dance which was printed on the activities schedule. We arrived in plenty of time only to find out that the performers had arrived early and we had missed it! The Denarau Villas receptionist said we could leave our keys there on check out, which was not the case, we had to ask our shuttle driver to go back to The Westin to drop them off.

Plussat: Brilliant set up with access to three resorts, multiple pools, restaurants, friendly, helpful staff, a perfect family option. #VinakaVakalevuSWestinDenarau

Miinukset: Nil

Plussat: The location.

Miinukset: The size of the room

Plussat: Nothing much except the location.

Miinukset: The room. Right in front of the parking. Too noisy, couldn't sleep the all night. The attitude of the staff. Wifi is not free.

Plussat: Good

Miinukset: No

Plussat: Location near Nadi town, Denerau Marina and airport is great. Staff were very accommodating. Room was simple. Shower was excellent. Price couldn't be beat.

Plussat: Breakfast was good

Miinukset: Room was not upto the standard

Plussat: Close to shopping, good selection hot breakfast,friendly housekeepers and day staffs

Miinukset: Receptionist area in front of an office is a bad idea because a night shifter receptionist was talking inside an office with other colleague behind a receptionist desk. we waited for her to come out at a reception desk from the office and check us in at 20:40pm made it a very long night. After we waited for 2nd shuttle bus at the airport almost 30 min, waiting for a receptionist to come out and stop talking feel very long time. Yes, when we got out from the airport the hotel shuttle bus just left for the hotel, we have to wait for 2nd bus another 20-25mjn. It turn off the bus pickup and drop off for Novotel as well as Mercury.

Plussat: The location was reasonable, depending on what you want to do during your stay. The tour desk was good

Miinukset: Dead bugs on the floor when I arrived. They didn’t replace towels they took for cleaning. Could do with a food clean. Pretty noisy from airport noise (which was admittedly intermittent & stopped by about 10pm. Also could hear noise from nightclubs overnight on the weekend. While a few staff were really helpful, most weren’t

Plussat: Convenient location and good buffet breakfast

Miinukset: Cleanliness - There was a rat in my room.

Plussat: If you can wing it by yourself or with friends, not a bad value. Spend less time in the room and more time exploring.

Miinukset: Not for couples. Rooms are very basic. Showers and bathrooms are shared.

Plussat: I liked the space afforded on the 2 bedroom apartments.

Miinukset: The room was left open and was not cool. It was hot and took a long time for the air condition and fans to cool the room. There were no towels provided after we checked in and only received them at 11pm after numerous calls to reception. Kitchen had no tea towels and the apartment we stayed in had only 3 forks. The curtains in the kitchen, rooms and main area couldn't close properly and were falling off the rod. The other bedroom which had 2 single beds had two dirty air condition filters sitting on top of the bedside lamp. I had to remove it so my sons didn't have to breathe it in while sleeping. Apartment too was not cleaned after our first night. We returned to the apartment after a day out to find it in the same condition we had left it. I was expecting better service and facilities as I had stayed there previously when it first opened. I was disappointed and I will not be staying there again nor will I recommend it to anyone.

Miinukset: I had booked a deluxe room for my parents as they traveled from overseas. Upon checkin, the room wasnt ready. The facilities were bad. They had to pay extra money to get another room

Plussat: The bed was comfy

Miinukset: It smelled bad and we waited till after 9pm to get our room towels. The AC was not working as well. The staff didn't seem to be of any help.

Plussat: No towels.have to call them for towels

Miinukset: I booked through.they charged me $80.but pay in hotel as soon as I check in.wen I checked in I paid $122 australian.over charge me.

Plussat: Just near and excess to all places, easy to catch a taxi & bus...

Miinukset: Bar close so early, or else maybe it was empty? No one to use it.

Plussat: Location

Miinukset: Condition of rooms well used and in need of face-lift. TV does not work and mattress is old and needs to be replaced. Only 1 main ceiling light with only one switch.

Plussat: proximity to airport, courtesy shuttle for international flights

Miinukset: room was a nightmare (dirty, broken, old bed, it was like a one star motel)