Nessebar hotellia

Plussat: Nice hotel with big, bright, and clean rooms. Good selection of food and drinks. Lovely stuff.

Miinukset: My only concern is that the light at the balcony is automatically turned on and off. I would like to manage it myself, however it's still not such a big deal.

Plussat: Everything

Miinukset: Wi-fi in restaurant.

Plussat: Everything was good. Room was clean and tidy, fresh towels every day etc. Food amount and variety was good as well, could find something for every taste. Cold drinks and snacks at pool bar.

Miinukset: Nothing to complain about.

Plussat: The cleanless and the food

Miinukset: Nothing

Plussat: Food was excellent

Plussat: Hotel, Food, Personal, everything great and on a high level!!!

Plussat: Everything !!! Very good hotel and services. Location, Staff, Rooms, Comfort. The Food was tasty, fresh and good quality. Thank you, guys...Keep going..

Miinukset: No negative feedback..

Plussat: All was perfect, the room, the staff, the food, the location is just at 5 minutes walk from beach. Would come back anytime.

Miinukset: Nothing to complain about, all was perfect.

Plussat: Location is perfect. Hotel is in central Sunny beach with lots of transport options. All-inclusive is great with tasty food and drinks. Clean and big rooms. Definitely 5 star standard on food and facilities. Kids friendly with animation. Late bar and music.

Miinukset: It’s a mixture of very nice and not great behavior of reception staff, restaurant staff and pool bar staff. Some staff are very nice and welcoming and some have mean faces. I noticed that Reception staff only smile for new guests, once checked in you are ignored. Same way at food areas some staff have welcoming faces and greets you very well. Some just head down and do their job. It’s not bad, being nice with guests is important in hotels. What bother me mostly is under 5 years old kids doesn’t have any interaction with animation team. Animation team completely ignored under 5 children, no kids club or dance for them. Only above 5 is ok. But not everyday kids club. Also bit late start of programs. They do work hard as I saw but need improvement on programs and kids coverage if they want to catch up with hotels around. Pool area is ok but very slippery, they have smooth porcelain tiles all around pools, have to be very careful not to slipping. First day we didn’t have any seats left we stayed on bench nearby. Also some guests smokes around kids pool area from their own seats, when I go complained to reception, they didn’t took any action.

Plussat: We had a perfect stay with the whole family including a one year old baby. Communication with hotel employees was very good, they responded to all our requests. Animation for kids was fantastic. All the food we tried was delicious and there was even a small fridge with baby food.

Miinukset: Dinner ends at 9 or 10 pm and meals are only served at the restaurant, I believe it is not possible to have a meal in your room. For us this was not a problem.

Plussat: Ruuat hotellissa oli todella hyviä, monipuolisia ja maukkaita. Hotelli ja huoneet todella siistejä. Lakanatkin taidettiin vaihtaa joka päivä. Hotelli keskeisellä sijainnilla kukkaiskadun vieressä. Rauhallinen hotelli, ei mikään bilemesta toisin kuin viereiset hotellit. Plussaa siis myös siitä.

Miinukset: Jos jostain pitää valittaa niin ehkä siitä että hotellin tyynyt oli omaan makuun liian korkeat.

Plussat: Everything could not fault it at all

Plussat: Very nice property with an amazing beach, good breakfest...

Miinukset: Maybe some more smiles on the staff face can make you give them a 10 (especialy in the boys face)

Plussat: Everything was amazing we are definitely returning

Plussat: Nice hotel Excelent room and view Very nice pool Very clean private beach just outside the hotel Excelent location Excelent food and drinks Free parking Male staff very helpful (parking, bar) Nice young ppl in the hotel

Miinukset: All lady waitresses completly ignored us when we needed food or drinks, so I had to walk every time to the bar to order. They had this behavior just with foreigners, the local people were served very fast, which was really rude in my oppinion. Also the reception girls were very proffesional, but not even a smile during several discusions which created an unfriendly atmosphere

Plussat: I like alomst everything. The pool zone with white exterior is amazing.

Miinukset: The best hotel in the area!!!

Plussat: Great location. Very clean throughout. Always a sunbed available. Private beach.

Plussat: Great view, great rooms, good staff. This is actually the best hotel in Sunny Beach in my opinion.

Miinukset: The restaurant is on the expensive side, and our personal experience being served there was less then ideal

Plussat: The hotel has a nice design, with an impetuous entrance, a modern lobby and pool area and nice & comfy rooms. The beach is very clean, with sufficient towels & sunbeds and beverages served from the bar. Breakfast is good. Delicious plates at noon in the hotel’s restaurant. Staff is very attentive and helpful.

Miinukset: The sink in the bathroom had a problem with a leak. The coffee machine seemed to have instant coffee, I would have preferred fresh roasted coffee.

Plussat: Beautiful beautiful, pool, food was great.

Miinukset: Many small ants everywhere including the rooms, shower, toilet

Plussat: It was excellent. The cleaning, the pool,the food . Very nice and relaxed . I recomand and il will come back.

Miinukset: -

Plussat: The room was very clean and spacious. The kitchen is fully equiped and also you can find a washing machine, ironing machine and hairdryer in the room. There was a small problem in one of the bathrooms which was brought to the attention of the staff by Whatsapp. The pool is very clean and you also have acces to the pool from the hotel where breakfast is served The breakfast is very good, even if there were the same options each day, during the 3 days we were there.

Miinukset: N/A

Plussat: The staff are so nice the cleaning girls worked so hard and where so helpful it was super clean and the appartmemt was lovely

Miinukset: The distance from sunny beach town but that as ok as the town centre was way too busy so in a way we where glad to b'é at this hotel Taxie only 20 .Also when having breakfast you could not get up for extra because the staff would have your table cleared and your stuff gone

Plussat: Excellent value for money. Lovely area. Close enough to other resorts. Good variety of good

Plussat: excellent facilities, friendly and helpful stuff, good breakfast

Miinukset: was a bit far out from bars and clubs

Plussat: Location and it's proximity to the beach

Miinukset: That Hotel with it's close proximity to the beach did not have its own beach area with free of charge beach beds.

Plussat: It is a very nice apartment complex and facilities + pools were very nice. The fact that breakfast is in the hotel next door didn't disturb us. The restaurant by the pool of the hotel serves very nice food and it a cozy place to stay at in the evening. A good recommendation for families seeking sun and a relaxing time.

Miinukset: Furniture inside the apartment + quality and comfort of the beds could be better.

Plussat: The holiday at the Prestige Hotel ended too quickly. Everything was wonderful: accommodation, cleaning in rooms, swimming pool and especially the location of the hotel, close to the sea. We will return again next year because we liked it a lot.

Miinukset: We liked everything at this hotel.

Plussat: I totally recommend the Complex, no faults. We were a party of 20 people of all ages from 5 months to 70 years old. Nothing to complain about. The staff was great, actually a lot of staff on site compared to other hotels or aparthotels.... Anna at front desk is an asset for the Company. I hope she is recognised by GM.

Miinukset: More water slides would be great, and a private beach like the 5 stars next door.

Plussat: Huone ja hotellin sijainti ihan ok, kävelymatkan päässä vanhasta kaupungista, rannalla, helppo siirtyä myös Sunny beachille.

Miinukset: Varsinainen matkailusesonki jo ohi ja sateinen sää: rannat tyhjät ja altaat kiinni,..

Plussat: Excellent location right near to the beach. Varied breakfast. Polite staff. Gorgeous view to the old town of Nessebar and the beach.

Miinukset: -

Plussat: location at beach

Miinukset: restaurant

Plussat: Perfect location. Clean. Modern. Comfortable.

Miinukset: Bad technical support. Shower cabinet drainage not working. The electric bath turned on suddenly several times during the stay. Told staff but still was like this until the end of stay. Nobody came to have a look. Supposed to have wi-fi connection but could not use it. Reported to the reception but was not fixed until the end of stay.

Plussat: Location, stuff

Miinukset: Food poor quality and hygiene,cold pool,not enough sun bed at the pool, cockroaches in the room, no enough amenities in the room.

Plussat: Hotelli on erinomaisella paikalla meren ääressä; hissillä pääsee suoraan rannalle! Nessebarin vanhaan kävelee noin 20 minuuttia kauniin puiston läpi. Lähistöllä hyviä ruokapaikkoja, hotellissa söimme vain aamupalaa. Kävelykatu jossa shoppailu- ja ruokapaikkoja parin sadan metrin päässä. Huoneet isot, parvekkeelta hieno näköala merelle ja vanhaan kaupunkiin. Ihan extrahyvät sängyt. Aamiainen erittäin monipuolinen, kaikenlaista kylmää ja lämmintä, hyvä kahvi....ja makeaakin löytyi montaa sorttia.

Miinukset: Jos aikoo viettää lomaa rantatuoleissa varjon alla, tulee huomioida, että lysti maksaa n. 12€/pv. Rantapalvelut kun ovat oma bisneksensä, ei hotellin. Meitä se ei haitannut, , kun emme olleet löhöilylomaa hakemassa. Toki ilmaiseksi voi uida ja loikoilla pyyhkeillä,. Rannan maksullisuutta vaan ei mainita hotellin kuvauksessa. Lisäksi oli yllätys, että uima-altaalla pääsi vain klo 18 saakka, olisi ollut mukava pulahtaa iltauinnille.

Plussat: Friendly staff, good breakfast and awesome location!

Plussat: Location

Miinukset: Not resolving any issues

Plussat: The feeling of beeing home, freedom

Plussat: Stuff and location of the hotel. For 3* all good.

Miinukset: All good. Maybe the breakfast can have more quality of the products.

Plussat: Location right on the beach (you can even take the elevator to the beach level, it has a button labeled B). Also a nice small pool area with sunbeds and umbrelkas. Staff always polite and ready to help. Room big enough and confortable, with a nice little balcony. Very clean (garbage taken out, room cleaned and fresh towels every day, sheets changed every 2 or 3 days). 10 minutes walk to shopping and restaurants area of new town, 15-20 minutes walk to the old town. Breakfast ok. For the other meals they have a restaurant and a cantina, so plenty of choices .

Miinukset: Some facilities were a little dated, or needed minor maintenance. But nothing as bad as to affect confort.

Plussat: parking place available at the Hotel, very nice beach, nice beach bar, very quiet area, no parties, no loud music....large suite... we forgot a new perfume in the room and they agreed to send it by courier,,very nice of them

Miinukset: the suite was not facing the beach as we thought from the description on booking...but we could see the beach from the balcony

Plussat: I booked this hotel by chance for our wedding anniversary at the last moment. I even had my doubts at first but it fully met our needs. The location was perfect. A wonderful view, exactly opposite the old city. Very close to the local beaches and Sunny Beach. Breakfast and other facilities were adequate. The internet speed was extremely good. Also free parking area was another positive thing. But what made us most happy was the warmth of the employees. I would like to thank Ms. Hamide, the receptionist who learned the special day and made a little surprise. :)

Miinukset: Nothing

Plussat: Huone oli siisti ja tilava. Sänky erityisen hyvä. Hotelli tarjosi meille hyvän eväspaketin mukaan, koska lähdimme pois jo aamuyöstä.

Miinukset: Ulkopuolella tietyö, joka hankaloitti kulkemista.

Plussat: Breakfast OK, tasty and varied (especially compared with other Bulgarian hotels breakfast). Hotel room clean. Restaurant very good. Great location, few minutes walk to the old city island and 10 minutes walk to the center of new city. Great staff!

Miinukset: Towels clean, but a little bit used. Air conditioned thermostat functional, but not proper fixed in the wall frame.

Plussat: Staff were always pleasant and helpful.

Miinukset: A lot of noise from traffic passing the pool.

Plussat: Extremely good customer service. The receptionists were kind and understanding. The room was spacy and very clean. We had the most comfortable mattress in the world. Free parking was available and we felt welcomed.

Miinukset: The hotel is located near the street so it was a bit noisy sometimes.

Plussat: The best is clearly the hotel's location just at the very beginning of the narrow land bridge connecting the new to the old Nessebar. The old town is just a short 10min walk away and so is the beach of Nessebar. We were pleasantly surprised by the room. It was spacious, well equipped with high-quality furniture, nice wall-papers and stylish indirect lightning. Quite classy and comfortable, more the kind of interior one would expect in a 4* hotel. Car parking was very convenient on the hotel's premises just a few steps away from the entrance.

Miinukset: The reception staff could have been a bit more friendly and enthusiastic. The breakfast buffet was ok-ish but not convincing (waterish cheap orange/fruit juice from a machine, cheap artificially-tasting jelly etc).

Plussat: Hotelli oli hyvällä sijainnilla uuden Nessebarin puolella. Hotellissa oli hyvä valikoima edullisia välipaloja ja hyvä viinivalikoima. Huoneemme oli Deluxe Junior Suite ja se oli tilava ja parveke oli moneen suuntaan merellepäin, myös ilmastointi toimi hyvin. Hotellissa oli myös kiva aula.

Miinukset: Aamupala oli ihan ok, aika pienellä valikoimalla. Uima-allas oli huonosti hoidettu ja palvelu sinne ei toiminut. Huoneen sisutus olisi vaatinut hieman päivitystä.

Plussat: Miellyttävän kova sänky.

Miinukset: Huone oli kuuma.

Plussat: Excellent hotel!

Miinukset: Far from the beach.

Plussat: The location was so perfect, I would highly recommend staying there, The only thing is the breakfast isint great, an Irish or English breakfast would be perfect

Miinukset: Lovely hotle beautiful location

Plussat: Clean and modern bathrooms Balcony in the room we got Great location, at the door of the old Nesebar

Miinukset: We booked a parking spot in advance and were left with the most remote, less protected spot virtually against the garbage bins The rooms do not have proper blinds - it’s daylight in the room starting from 6.00 in the morning Breakfast was very poor - no fresh fruit juice, coffee was literally water, eggs were over cooked, etc Staff looked a bit bored or not caring We could hear next doors’ baby crying

Plussat: Great location and reasonably priced. Big rooms and great shower. Big beds (but not very comfortable) lovely balcony. Good area for breakfast

Miinukset: Staff at check in and out (two different ladies) were a little rude one to another guest and the other to myself. These alone have pit me off staying at the Mill again. AC in room not strong enough to reach the bed (maybe because the room was too big) Breakfast alright baked beans were served cold!

Plussat: The hotel is amazing with wonderful location. The staff is very friendly. Milena is an amazing person. If you need some help she is going to help you. The room are very clean and tidy. I am so happy from the hotel and from the staff. I really recommend this place. If you need to relax in Sunny Beach hotel Maverick is your hotel

Plussat: Excellent location, very close to the beach. Kind and helpful staff. Milena is a great manager. Easy access to restaurants, clubs, shops and supermarkets. Free private parking space, which is a big plus in such a major and crowded resort. Strongly recommended .

Miinukset: N/A

Plussat: Sijainti oli täydellinen. Henkilökunta hyvin ystävällistä ja auttavaista! Kaikki toimi! Hotelliasiakkaat saivat alennusta ravintolassa, pieni kaunis ele!

Miinukset: Baila baila - musiikin jumputksesta läpi yön en todellakaan pitänyt, mutta tiesin siitä jo etukäteen, en ehkä kuitenkaan osannut ajatella että koko yön joka pv musiikki voi soida niin kovalla. Voi meidän Suomen klo 22 "hiljaisuus"-vaatimus!!

Plussat: We spent 10 days and our stay was fantastic. The staff was incredibly kind, especially Milena, who made us feel comfortable from the first day to the last. It couldn't be closer to the beach and all the activities at Sunny Beach. Thank you again for your welcome

Plussat: Staff and manager Milena are friendly and try to help you with everything. Location is very central and you can walk everywhere after you park your car in the parking lot. The internet is free and I've never had a connection shortage.The restaurant underneath was delicious and discounted to hotel customers.

Plussat: Siivooja Svetlana erinomainen, myös Petya erinomainen palveluasenne

Miinukset: Aamuun asti kuului discon jumputus,eli ei sovi jos haluaa nukkua yöt !

Plussat: All the place. The hotel is very clean and comfortable. The host was extremely polite and helpful. The location is perfect to who want to do everything walking. We love our stay at this hotel!

Plussat: Everything was great, with not a single doubt i can say that this hotel was pure grade 10 for value, friendly host, clean and spacious rooms, great location. I would definitely would come again and i recommend this place :))

Plussat: Very friendly staff, clean and big room, very good location near flower street. Definitely would stay again!

Plussat: Friendly staff. Clean and modern rooms. Very good value for money.

Miinukset: A bit noisy but this in inherent in all centrally located hotels.

Plussat: Very good located, the fact that it has its own parking lot its great, and the AC very silent and good.

Plussat: Location was perfect. It was in the center of everything but also in a relatively quiet street. Staff was very good and helpful. It has a free private parking; this is very important if you're travelling by car to Bulgaria (because of parking prices).

Plussat: Good family resort. Safe and no waiting for sunbeds

Miinukset: N/a

Plussat: Everything

Miinukset: Nothing

Plussat: The entire resort, the tubes!

Miinukset: The fact that they didn't anounce you to not stay at the cue if they knew that the tubes will close (it is frustrating to wait and to close the tube in front of you). They should anounce people not to stay and to decide who is the last one. The double bed which was made from 2 single beds ... it was annoying and not confortable.

Plussat: Excellent animation team! Best regards from Matei for Miro and teenage team!!!! Excellen night performances!!!

Miinukset: Demoded rooms.

Plussat: For BG expected standards was much MUCH higher.

Plussat: Waterpark is excellent and lots of activity

Miinukset: Food was nicer in Sol Nessebar Palace. The Mare food was a bit repetitive and not much choice.

Plussat: Everything else

Miinukset: The bathroom. It needs a little refreshing. The carpet needs also refreshing

Plussat: Perfect for relax vacation with kids, beach/pool/ aquapark/ eat all the time.

Miinukset: Not too much place to be near the pool, full of people all the time.

Plussat: Decent food, soups were tasty, OK variety. Rooms very spacious. Quiet. Beautiful exterior and landscape. Loved the water slides, nice and clean pools, theater outside. Towels were free. Kid loved the place

Miinukset: Lackluster interior design, all inclusive but many things were extra charge (game room, air slides, water balls, cart, beach seats, parking, etc)

Plussat: Its a great place for families with kids, waterpark is nice, entertainment and animation team was great.

Miinukset: Food could be better.

Plussat: Wonderful friendly consistently good staff Clean in room and grounds and visible presence of hotel staff taking care of this in public areas Themed Bulgarian (and other nationality) nights weekly in the restaurant

Miinukset: There was a fee to use the safe (approx £3) a night - we think this should be included in the room cost

Plussat: Kaunis, siisti hotelli. Aulan Wi-Fi toimi erinomaisesti. Huoneeseen erikseen saatavilla myös Wi-Fi joka toimi hyvin. Ruoka oli todella hyvää ja monipuolista. Kahville iso plus! Huone siisti ja sänky loistava. Ohjelmaa muutamana iltana. Hyvät kulkuyhteydet bussilla joka paikkaan.

Miinukset: Wi-Fi olisi voinut olla myös huoneessa ilmainen. Spa-osaston uima-altaan vesi oli hyytävän kylmää ja suihkun kaivo ei vetänyt kun kävin. Jacuzzi sijaitsi altaassa.

Plussat: Food variety and clean

Miinukset: Crowded, not friendly to non-german nationalities, elevator not suited for rush hour(several times it stopped working due to a malfunction) The pool is small

Plussat: The hotel and spa look really good and are close to the beach. The pool also looks nice. We chose this hotel as our third destination for 4 days (our honeymoon) based on the photos and good reviews. DO NOT GET THE ALL INCLUSIVE DEALS HERE. This hotel is great if you only use it to shower and sleep at night, but if you need any service, food or drink what so ever, I would advise to choose a different one. Almost ruined our honeymoon. 80% of the people in the hotel are elderly german folks (nice, polite, quiet, not pretentious).

Miinukset: Nice Looking Hotel, horrible staff and services. The first and only hotel I ever left a negative comment on. I apologize for the lengthy comment, I encourage you to read it still. This is a 4-star facility with a 1 star service & staff. Staff: Besides reception, staff barely speaks any english. They were 100% unhelpful and impolite. Services: 1. Bathrobes: need to be requested from reception (keep in mind, this is a 4 star hotel). The ones we received smelled of chicken soup (not fresh). When we told the reception, they laughed and told us they will be changed next day, which they did. 2. Pool Towels: Only available by getting a card from reception for which you pay 20 Leva/towel (deposit). It took us 1.5 hours to receive 2 towels (asked the bar, who sent us to the towel boy that was missing for 30 minutes, who sent us to the reception, who told us we have to pay for it without specifying the amount of the deposit. They wouldn`t make the charge to the room, so, since we were in swimsuits, we had to go up to the room, get some cash, come down, find out we didn`t bring enough money, go back up to the room, get more cash, come to reception and pay the deposit, go out to the pool, wait 20 more minutes for the towel person to arrive and give us 2 towels. 3. SPA & Massage: The spa area is completely off limits unless you pay for it. We got a hot stones couples therapy and the two therapists would not stop talking in bulgarian as they were giving the massages. They did not speak a word of english to us. IMPOSSIBLE TO RELAX. The massage wasn`t bad, but it was done in a haste and it wasn`t good either. They used body oil to give us scalp massages (I`m not sure the therapists are licensed). 4. Internet: If you want to use the internet in any place other than the reception area, you have to pay for it (in 2018). We paid for Internet, got up to the room, it wasn`t working (dial up speed, impossible to load even GMail).

Miinukset: Cold drink for children

Plussat: Ruoka ja hotelli

Miinukset: Liian myöhäinen ajankohta Ankea ympäristö

Plussat: Nice and comfortable rooms, theses were, as the rest of the hotel were super clean. The food selection was good, nice you can still have a breakfast in the snack bar if you actually miss the breakfast buffet. A nice big pool with a child section. This opens at a 9am. The shops close to the hotel are a little cheaper than closer to the centre, so gift shopping is better here.

Miinukset: The air conditioning in the room was a little poor, but did make it slightly cooler for us. The food selection was good, but the desserts all tasted the same, not too sure why this was as they all looked so different. Also the mini donuts are amazing, but why are they only out for breakfast, I’d like these at dinner time preferably. No WiFi in the rooms, this should be stamdard now days. But it did make the lobby busy with everyone connecting to the free WiFi there.

Plussat: The receptionists very nice and the asian waitress top quality. Free alcool.

Miinukset: Old guests waiting to die. Few young girls. Animation. Beer.

Plussat: I liked a lot the hotel, very nice rooms! I liked the bartenders from the pool, the waiters from the restaurant, very nice, great service! The planned activities were also very nice! If you want to relax and enjoy your trip, this hotel exceeds your expectations.

Miinukset: I did not like that the balconies are not separated like they should, so you are forced to sleep with the door closed.

Plussat: Clean rooms, friendly staff, good food selection.

Plussat: It was my 48 birthday party and had a lot with people from all over the world and met above five stars with games and relaxing or business and not forgetting food,drinks and unbelievable party,

Miinukset: Everything’

Plussat: Hyvä sijainti, turistihelv***n reunamalla. Hyvät liikuntayhreydet. Ystävälliset ja tehokkaat siivoojat. Huone oli siisti ja tilava. Toiveen mukaan huone sijaitsi ylimmässä kerroksessa. Joskaan tänne ei hissillä päässyt, se ei ollut ongelma mutta jollekin olisi saattanut olla. Hotelli kaunis ja paljon ihania yksityiskohtia. Kokonaisuudessaan oli siisti, allasalue ja yleiset tilat. Hotellin yhteydessä oleva SPA oli edullinen ja viihtyisä. Joskin olisin kaivannut kylpytakkia.

Miinukset: Ruoka oli All in C tyyliin mautonta ja todella yksipuolista. Päivätä toiseen samaa kuivaa kanaa ja ylikypsiä lihoja. Jos syö pastaa ja riisiä tarjonta olisi ollut ok. Hinta-laatu ei ruoan puolesta kohtaa. Allasalueella valitettavasti täälläkin pyyhkeitä varaamassa paikkoja joita ei sitten kukaan käyttänytkään. Kuntosali sulkeutui turhan aikaisin.

Plussat: Very comfortable stay for a family with kids. The food is great and varied. We enjoyed all the facilities on the property. A bit mixed experience with 5-star rating of this resort.

Miinukset: SPA was outdated. And absolute lack of privacy there pulls the experience down. Servers closing down restaurant even though guests have lined up for coffee at breakfast - not exactly service-minded. The ice-cream lady closed down the shop at 16:30 sharp in front of a line of kids and some very frustrated parents. There is a better way to manage lines at closing times to avoid such disappointment.

Plussat: There are lots of activities for children

Plussat: Perfect for the family with kids

Miinukset: -

Plussat: Lots of attraction for children, great evening events, enough place in dining area.

Miinukset: Disappointed with beach and sea in that place, but they cannot make that better ;)

Plussat: Exceptionally good animation team - A+++++. Very helpful staff at reception. Very good menu in main restaurant and tasty risotto in risotto bar. Professional evening shows. Pools open the whole evening. Aquapark.

Miinukset: Extremely inconvinient payment method for additional on-site and what seemed to be on-site products and services. Additional, although a significant part of experience. Total lack of fresh juices in restaurants.

Miinukset: queue each time of meal, not enough seats on terrace, meals repeated - not a lot variability, NOISY!!!! untill very late - children would like to sleep, very few sun beds at the beach terrace, no control of people occupying them by towel all day without presence

Plussat: Sea view was nice from the room; food and drinks were decent.

Miinukset: Staff was incredibly unprofessional; zero customer service!!! Rooms not exceeding 4 stars.

Plussat: Thanks to staff they upgraded my booking request to Junior suite free of cost, highly appreciated. Spacious room with some good sea view. Ample parking space. Gym and indoor swimming pool was also excellent. Overall I’d rate this property 9 out of 10. Why not 10 - deducted .5 for parking charge, they shouldn’t charge guests for parking (10 lev per night) that’s my personal opinion. Food was good. Again it’s personal opinion, they should add some more varieties.

Plussat: Staff, food, pools, aqua park, rooms

Miinukset: Animation is very poor, too far away from Nesebar you have to take taxi or bus which doesn’t function properly, overall i think it’s overpriced, it’s rather 4 star hotel, you have to pay for the spa

Miinukset: to expensive for what he offers.

Plussat: Lovely swimming pool

Miinukset: No music across the swimming pool yard

Plussat: The cleanliness, the pool and the whole landscape around the complex. Also, we got bigger room than expected.

Miinukset: The breakfast food and drinks quality. It was below the acceptable point.

Plussat: The pool was very nice The food was very good and maria was very nice The view was beautiful. The room was big.

Miinukset: Wifi week

Plussat: Very friendly restaurants workers, professional staff. Lunch was ok. Clean rooms. Excelent pool.

Miinukset: Very bad wifi conection, SPA acces requires extra costs. Poor breakfast. No exchange office in the area.

Plussat: The swimming pool, breakfast and employees

Miinukset: The bed was not clean

Plussat: Very good breakfast, very kind staff, perfect for families. The last 4 year we spent our holiday here and we strongly recommend it

Plussat: The studio was really cozy, warm colors with a small kitchen. The room had clothes iron and a hair dryer. Location pretty close to the beach, but far from the center. The pool was nice and quiet, plenty sunbeds. Food was excellent.

Miinukset: When the room neighbors cooked the smell got into our room, but opening the window easily solved the inconvenient.

Plussat: The apartments are very spacious, clean and have recently been renovated which is nice. But that is all that is positive to say about this place, worst hotel experience we have ever had.

Miinukset: The hotel staff are the worst people I have ever dealt with! they ruined our entire experience. First of all there was no information provided about the hotel from the receptionist, to this day we dont know where the supposed spa is cause we where told nothing, we had to go and ask about where breakfast is and what time it is, staff are not interested at all! The lift is tiny and can only fit 3 people at a time at most! We where a group of 4 girls and on the first night we had the male receptionist come to our room and telling us to be quiet, this was after 10pm so we did, then later on after midnight he came back again because we where talking to loud again but we were already in bed by this time. he buzzed the door several times and then kept trying to open the door which was very scary, then we had the female receptionist shouting through the door telling us that we have to leave tomorrow as we are being disruptive, which was not the case. When we opened the door we where faced but the male and female shouting at us saying he could hear music from our room and we where disturbing his sleep.Then the female receptionist was shouting threatening to call the police. We had barely enough hot water for everyone to shower on the first day (we were a group of 4 people), then after that we had no hot water at all, we walked to the reception (there are no phones to reception in the room) to inform them of this and was told they would fix it. The next day only one of us managed to shower before the hot water got cold again, we told the woman on reception (who is very rude) and she said we touched the switch and switched off the water which we had not, she said she would send the "technician". next day again there was no water and we told that same lady and she said it was our fault cause every time the so called technician has been to the apartment the switch is off, which was completely in correct.

Plussat: The hotel is new and cozy. On the first floor there is a restaurant with traditional Bulgarian dishes. Beautiful and clean pool. Many flowers on the territory. In the evenings it is quiet, that is great for families with children. In general, this hotel is very nice, I recommend it. It's a quiet place to relax.

Miinukset: In general, I liked the hotel, the restaurant and the area. Everything met my expectations. But the rooms could have been cleaned a little more carefully. And if you are here for more than a week - breakfast can be annoying, I would like more variety on different days of the week.

Plussat: The room, the personal, the pool, the breakfast- were great. 15 min walk to the beach.

Plussat: Hotelli oli sen verran sivussa että oli rauhallista ja edullista pesettää pyykit.Sait ne pestynä ja pystyit laittamaan ne kuivumaan parvekkeelle

Miinukset: Huoneen siisteystaso ei ollut kauhean hyvää ja lakanoiden/pyyhkeiden vaihto oli vähäistä ja aamupala aika suppea.

Plussat: Todella kattava aamiainen. Huone oli äskettäin remontoitu, tosi siisti ja se sijaitsi puolella jossa oli todella rauhallista ilman melua. Hotelli oli muutenkin kaikkialta siisti. Spa osasto saunoineen käymisen arvoinen ja hieronnassa kannattaa käydä koska leidi oli ammattilainen ja hyvin ystävällinen. Allasalue myös ok. Majoituimme ajalla: 27.6-11.7.2018. Lähtöpäivänä saimme olla huoneessa vielä pari tuntia luovutuksen jälkeen mikä oli todella positiivinen yllätys hotellin puolelta :)

Miinukset: Meidät yllätti se, että hotelli oli aika rinteessä. Helteellä aika kapuamista. Lähistöllä ei juurikaan ravintoloita ja markettia/kauppaa eli kävelymatkaa tuli jonkin verran. Hotellin ravintolassa kylläkin ihan kohtuu hintaisia/hyviä ruokia mutta odotusaika turhankin pitkä (joskus puoli tuntia ennenkuin tarjoilija tuli edes kysymään). Hotelli lapsiperheiden suosiossa.

Plussat: Really happy with our stay, good staff and clean hotel room.

Plussat: Staff was very helpful specially george he is amazing and very helpful and will give tips and guidelines to the city plus the location was absolutely perfect 20 seconds to the beach the view was amazing great experience i highly recommend it

Plussat: Kaya apartments' location is in the touristic center of the Sunny Beach, near the beach. The streets are full with people in the evening and night, with lots of stores, amusement parks, adrenaline activities. The host was very polite and helpful. Accommodation was comfortable in size with a large terrace. Iron, ironing board, hair dryer, microwave, kettle, washing machine were provided in the accommodation, along with towels changed every two days and one set of linens for each bedroom for 8-days stay.

Miinukset: Be aware that the night life and loud music coming from every restaurant and beach bar throughout the whole night is something you'll need to have in mind when booking Kaya apartment, or any other accommodation on the promenade. This is something my friends and I didn't mind, but would not recommend if coming with kids or to persons with light sleep. Beds are large in both bedrooms, but extremely uncomfortable. I personally developed bruises after sleeping there, even though I put additional covers under our sheets to make the bed more soft.

Plussat: If you are looking to be in the middle of all the action, then this place is for you. The staff are among the best I have ever encountered - ever. The apartments are very clean and well appointed with everything you need to cook meals, iron and clean your clothing, and so on. Just very, very nice. And location-wise: a stone's throw from the beach! A nice view of the beach from the balcony, and right on the main street with all the shops, restaurants, bars, etc.

Miinukset: If you don't like the party-atmosphere and the throngs of people walking the strip at all hours of the night, then you might want to move a bit further inland. Also, the wifi reception unfortunately hit or miss.

Plussat: Very nice apartment. The best view in Sunny beach. When you close the doors you didn’t here any noise. In the kitchen you have all you need. Thank you for hospitality:)

Plussat: Comfortable and cozy apartment, friendly, professional and very cooperatable stuff

Plussat: The location is amazing! Georgio is very helpful

Plussat: Very spacious appartment, all equipment was there. Great terrace!

Miinukset: No cleaning in between, although towels got refreshed every other day.

Plussat: Sijainti oli todella hyvä ja erittäin hyvä palvelu

Miinukset: Meteli oli todella kova puoleen yöhön asti, en suosittele lapsiperheille

Plussat: The location, all amenities were close by

Miinukset: Our room consisted of one bathroom and a separate shower/toilet The separate shower was unusable, hole in the tray which caused the shower to flood, I advised the staff, who answered, you have two showers!!!! The alternative shower was located over the bath, which was of a considerable height to climb, unfortunately that shower also leaked which caused the bathroom floor a considerable soaking, I had to 'mop' the floor on a daily basis. I didn't raise the second leak with the staff as their unsympathetic view on our alternative shower and their unprofessional approach made any further problems seem futile, a member of staff/maintenance team did not even come along to our apartment and view the damaged shower.

Plussat: Todella mukava yllätys että siivooja kävi päivittäin...sijaintina mukava lähellä kaikkee ja vaikka musiikki kuului ei häirinny ainakaan meitä vaikka oli pienet lapsetkin

Miinukset: Ei liity varsinaisesti majoitukseen mutta olisi ollu mukava jos karibian pirates mini aquapark olisi ollut auki viälä kun hyviäkin ja lämpösiä ilmoja oli

Plussat: Wonderful staff, very helpful and friendly. Received a warm welcome and a good tips, etc. The apartments are 100% ok, very clean and well secured with chip/card access to the building. Everything was in the apartment that anyone would possibly need to cook and clean. Only one thing was a bit of a downer: the wifi connection was poor. Otherwise, highly recommended!

Plussat: We have been in the hotel before so we knew what to expect. In anyway, we wre pleasantly suprised to see the aquapark. Our kids loved it a lot!

Miinukset: It turned out that Booking gave us an almost 100 eur more expesive offer than we would get at reception (we checked with the hotel). This was very dissapointing, as booking claims to present the best offers.

Plussat: Child friendly

Miinukset: Mancarea

Plussat: Staff at lobby bar very pleasant and enjoyed a laugh with them. Food was always pretty good quality with usual European 'fast food' options but other traditional dishes also. Food pretty much available all day at different locations across the resort. Plenty to keep young ones entertained in the day. Entertainment team were good in the day, not too pushy round poolside. Friendly and enjoyed a laugh or two. Generally clean and tidy. Poolsides did get a bit messy with plastic cups being blown around. Overall a pretty good all inclusive hotel. You know what to expect when going to such an establishment. Me and the family enjoyed our stay. However I was ready to leave at the end of our weeks stay.

Miinukset: Hard to get a smile from a lot of the serving staff. Atrocious amount of waste produced, disposable plastic used everywhere. No option to recycle. Evening entertainment was pretty poor. Not enough sunbeds around pools to accommodate the large amount of guests. Not allowed to reserve but I watched a lady place two towels on sunbeds next to me first thing and not return for the entire day. Waterslide timetable was a bit too extreme. Queued for a good 15-20 mins for space hole ride. Got my turn where I was told it was now finished. Happened twice. Beach isn't really a part of the hotel. Beach terrace yes. Beach no. Bar on the beach is a privately run place as such not AI. Not hotels fault but lots of rude, selfish, arrogant guests. Watched one guy completely blank the poor little lad cooking burgers just held his hand out like he was some kind of slave!

Plussat: The rest was good, most of the restaurant however did not speak bulgarian

Miinukset: The constant rush in the morning to put our towels on the chairs by the pool. The management must do something about it. If you dont reserve a chair by placing a towel by 8.30 am thats it

Plussat: Everything else, but was so angry still lwft the hotel 2 days earlier with no refund.

Miinukset: No pool towels!!! The hotel description say poo/beach towels provided!!! Was sitting on the rock/concrete or sand with no towels. I didn't have my own, because the hotel description, for this reason left the hotel 2 days earlier!!! Use cheap hotel (for extra money) where I get beach towels. Very very disappointed. The reception staff told me, token only for Palace customers.

Plussat: The staff is very friendly and the rooms are very clean.

Miinukset: It was always too cold in the restaurant..

Plussat: Very friendly staff, although one chef in particular stepped too far with personal questions and made us uncomfortable for the entire stay. Asking for our numbers etc, vert inappropriate. Excellent pool facilities and great choice for all-inclusive. Would recommend this resort for an early season holiday.

Miinukset: The room smelled terrible when we arrived as well as the carpet being wet, and this took 3 days to go away. Also no time to finish your meals without someone hovering over to grab the barely empty plate.

Plussat: Almost nothing ...

Miinukset: No hotel beach! Only a very small one where you have to pay for long chair and umbrella! Moreover, you must go up and down 80 steps to the beach! Do it with a stroller! Secondly, the food was not well prepared. I do not recommend to anybody! If I would look only for cleanness I will stay home!

Plussat: The resort is a excellent destination for families with childrens, there are evening shows for childrens and parents, there are activities all day long, breakfast, lunch and dinner ...the food is very good quality and everyday different

Miinukset: I'm disappointed about the swimming-pool chairs, many clients put on the chairs towls at 7,30AM, 8.00 AM, by 8,30 AM thre are not chairs available on the swimming-pool anymore ! This is unacetteble, this is completely wrong !!! I'm very disappointed ! I hope the resort will take action about this very bad habbits of the clients ! ....I'm in vacation...I want to sleep and rest !!! I can not go at 8.00AM to the swimming pool to fight for a chair for me and my child !!!! ....I paid for all inclusive service...no to be out of a service that is included in my vacation package...!!!! please take action !!! Thanks

Plussat: Perfect place for families, you can never get bored or hungry

Miinukset: Its a constant race in the morning to reserve chairs by the pools. Something must be done by the property to control the situation.

Plussat: great athmosfere maked for antertement , great view

Miinukset: change cours , in hotel , is extremely unfavorable

Plussat: Great fresh food, nice spacious room.

Miinukset: The "all inclusive" arrangement is sometimes limited (not valid for drinks after 11 p.m., not valid for lunch on check-in day). The nearby beach lacks facilities, and the main beach isn't in a walking distance.

Miinukset: i did not like the attitude of the staff, extremly unfriendly..

Plussat: This is the best place to go with the family including your kids

Miinukset: the beach is very small

Plussat: Everything happened when it was supposed too. The choice of food was acceptable and you could always find something to your taste

Miinukset: The co-ordination by the staff during the fire alarm (when the hotel was on fire) was not vey well handled and for the first hour o the inciden the guests were allowed to stand around in the foyer instead of getting outside.

Plussat: Great location, execellent value, perfect kids area with pool and nice beach

Miinukset: For the price it was excellent value

Plussat: animation staff was excelent

Miinukset:

Miinukset: The music outside the hotel in bars was very loud and if you like silence prob not the best place to stay. So loud but did turn off most nights by 11.30.

Miinukset: Asking for an english cup of tea was hard work, they dont get that we like milk with our tea, also when booking through booking.com we are unable to claim the money back we spent on the sun beds on the beach, where everyone else was able to.

Plussat: Balcony was ok, like private. Toilet worked better than expected. Good jogurt at breakfast. Hotel was quite close to the Nessebar old town.

Miinukset: Staff could have been more friendly. Breakfast was not good at all; for example "juices" were watery, selection the same every day. Bed, pillow, blanket all bad. Gym (that costed 6 € extra) was a joke.

Plussat: Everything was just perfect!

Plussat: Very nice staff. Good food. We had two birthday celebration in those days and the staff made us special gifts :small cakes and champagne. Good services! Thank you for this perfect holiday! Regards,

Miinukset: -

Plussat: View was very nice. Hotel room clean. Restaurant clean. Good choice breakfast menu

Miinukset: Hotel staff inside could have smiled more. Wasp nest above balcony Couldn't pay for drink when in hotel pool area. Only for all inclusive customers

Plussat: The hotel very big, clean, very good located, near the beach, in the center and very accessible. The parking area is available contra cost. The food was very good and diversified, the drinks are 12 hours available on the bar. The staff is very nice, especially the animators who make the every night show for children and the guys from the bar. The cleaning is done daily.

Miinukset: The “free cancellation” with “payment at the hotel” is not correct mentioned on the site, because we payed the entire amount 21 days before arrival... There is a big difference between the rooms, some of this are very new, clean, big and nice decorated, the other are older with not a good smell...at the same prices. Near the hotel, on the beach the is a bar very, but very noisy...if you want to sleep before 00.00-01.00 am..it’s impossible...so I don’ t recommend the hotel for families with children..or relaxing vacation. The umbrella and sunbeds on the beach are contra cost, only for german people are included in the hotel services...

Plussat: The food was amazing! Menu different each time, very tasty and homemade like. Ps: vegetarian friendly

Miinukset: That it's over :))

Plussat: Location is perfect, right next to the beach. Pool area and pool bar are really nice

Miinukset: Food was average, I expected more from what I had read.

Plussat: Location of the property is amazing. The staff was so kind and helpful. The people from the entertainment made our vacation full of positive moments. Thank you for the nice summer vacation.

Miinukset: The water in the pool was a little bit chilly.

Plussat: Room - big enough / the baby cot was good and included in price / clean bathroom Restaurant - good food / possibility to eat also at the terrace The pool - clean and spacious.

Miinukset: Room - very unconfortable mattress and pillow / ants in the room / degraded furniture / not strong enough a/c. Receptionist - not frendly and arrogant Restaurant - dirty, we had to clean the table all the time before eating / baby chair extremely dirty. This is the second time that we go there: first time was great, this time was not!

Plussat: I loved everything about the place: the variety of food, the staff, the cleaning service, the children-friendly environment etc.

Miinukset: I did not like the fact that you need to pay for wifi and parking.

Plussat: Rauhallinen sijainti. Mukava uima-allas alue.

Miinukset: Ruoat hotellin ravintolassa. Vaikka normaalisti olemme (myös reissuilla) kaikkiruokaisia, täällä jäi usein maistamisen jälkeen lautaselle.

Plussat: It was a pleasant hotel in every way

Miinukset: Bar closed to early

Plussat: It was a great experience. The hotel look nice and modern, the food was good. The parking was safe and the hotel it s located not so far from the beach.

Miinukset: Even it s too much to say i didn t like something, I think they can improve the air condition. Not having a remote it could be an inconvenience. Also, it would be better if they would provide wi fi at least in the lobby.

Plussat: We arrived right at end of the season so all the businesses were closing down. The weather was lovely except for the last couple of days (end of September) so too be expected. The hotel is about 3-4km out of the town centre (Flower Street) but can be reached by bus for about 65p and on the way taxis can be haggled with. All in all we had a good time and visited nearby Nesebar.

Miinukset: The only thing we didn’t like was the fact there is only one bar which is by the pool and restaurant so you had no escape if the weather was not too clever. The taxis initial price is roughly £15 (30lev) but for a 5 minute journey you can haggle down to £5

Plussat: Check in was easy. Room was clean

Miinukset: Had to pay to park car Had to pay daily charge for WiFi. Should be free as all inclusive No alcohol served after 23:00. Waitresses looked glum all the time Male bar staff ok. Female one was miserable. Tried to speak bull totally. Or helpful.

Plussat: All good. Food, services etc.

Miinukset: Many bees in the food area.

Plussat: Everything was OK, accommodation was fine, the food was well prepared and variable, all the staff were very professional, very much satisfied.

Miinukset: Nothing to mention.

Plussat: All the employees I interacted with were really nice. Special thanks to Anna and Dasha that were wonderful with our kids.

Miinukset: Coffee could be improved a lot, it was...not good. Some espresso machines would be nice. TV in the rooms seem to be really small and old.

Plussat: Friendly, and helpful staff, clean room. The private parking place is safe. The bus stop is 600m from the hotel, so it's easy to reach it with a 3-4 minutes log walking.

Plussat: Good location, friendly staff, comfortable room.

Plussat: Excellent staff lovely stay perfect peacefull week away

Plussat: Big and comfortable room, king bed.

Miinukset: Everything was great.

Plussat: The staff and owners where fanstic.it was local to where I wanted to be.

Miinukset: Nothing every thing was good

Plussat: Location, right in the middle of Sunny Beach, close to the beach, supermarkets and restaurants. Very clean, every day changing the towels.

Miinukset: Breakfast could have been wider in choices, though the dishes served were tasty.

Plussat: We really enjoyed our stay at this hotel. It is in a great location, not too close to the centre but in reasonable walking distance. There are loads of bars and restaurants around it. It's five minutes walk to the beach. The staff are lovely and really helpful. The rooms were clean. The bar was well stocked and the drinks were good, in fact probably the best drinks we had all holiday. We always ended up back at the hotel for a decent drink. The cocktails were soooooo good

Miinukset: The only issue could be the lack of sunbeds. People from other hotels are able to use the pool as long as they spend in the bar. It didn't cause us a problem as we managed to get on the sunbeds but if it was busier there could be a problem getting a bed.

Plussat: amazing hotel!! The pool was fantastic and the bar area and staff were equally amazing, the rooms were spacious and good facilities will definatley be back to this hotel. Thanks to the staff for making our stay and looking after us

Miinukset: Couldn't fault it at all

Plussat: Had an amazing holiday. The hotel is lovely and quiet. I would highly recommend. Reception staff are so lovely. Room was cleaned every single day. The music played at the pool bar was really good and the cocktails were so nice.

Plussat: It’s very clean . Friendly . Close to all the good bars and restaurants

Miinukset: Pool wasn’t open for first 3 days and then took 3 days to warm up

Plussat: I made the reservation for my daughter and her boyfriend. They stayed in this hotel . And this is what they said about it: Great location, not far from the center. Very friendly staff, all of them speak english. Good food at the restaurant. Big, clean swimming pool with good music from the bar. 5 minute walk to the beach. A lot of restaurants and fun things to do near the hotel. Cleaning service each day. Special thanks to the waiter for the room service! The only thing we didn’t like was that not all the lights in the room worked. Overall we had a lovely stay!